Job Description

As a Senior UX Researcher at Assent, you will play a critical role within our Product Design Team and Product Organization, comprised of highly skilled designers, product managers, and engineers. Your work will help drive our ability to make data-informed decisions. You will design and execute research to cultivate understanding and uncover diverse customer behaviors, needs, and motivations. You are a consummate researcher skilled at qualitative and quantitative research methods to help inform our human-centric approach to design. You bring rigor and discipline to your approach, which will inspire those around you and empower you to influence how we do userresearch at Assent. 

Role & Responsibilities

In this role, you will define research objectives, develop comprehensive research plans, and employ various UX research methodologies where applicable, including in-depth interviews, usability testing, field studies, and surveys. You will analyze and synthesize findings into actionable insights, create and present compelling research deliverables, and mentor non-researchers to enhance their research skills. Collaboration with product managers, designers, and engineers is essential to seamlessly integrate research findings into product development. You will establish strong cross-functional relationships, contribute to scaling UX research practices, and advocate for user-centered design and research-driven decision-making across the company.

Your Leadership Abilities

• Influence strategic decisions and advocate for user needs.

• Promote a high-quality research culture and set standards.

• Lead research initiatives and facilitate workshops.

• Mentor team members and provide career guidance.

• Foster a collaborative and inclusive team environment.

• Communicate vision and strategy effectively to stakeholders.

• Navigate complex project landscapes with foresight and adaptability.

• Operate independently and establish strong cross-functional relationships.

• Champion continuous improvement and innovation.

• Advocate for the research team within the broader organization.

Your Craft

• Expert in a wide range of qualitative and quantitative research methodologies.

• Skilled in synthesizing data from various sources to uncover deep insights.

• Proficient in creating detailed and impactful research deliverables.

• Experience with tools and techniques for remote and in-person research.

• Ability to manage multiple research projects simultaneously.

• Strong analytical skills, capable of translating data into meaningful insights.

• Experience in creating personas, user journey maps, and other user-centered artifacts.

• Knowledgeable in usability testing, both moderated and unmoderated.

• Familiarity with creating and maintaining an insights repository.

• Strong portfolio showcasing relevant research work.

Qualifications

• 8+ years of experience in UX research with a proven track record in digital products, preferably in a B2B software environment.

• Bachelor’s or Master’s in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or related field, or 9+ years of industry experience in software product design for enterprise B2B businesses.

• Strong portfolio demonstrating expertise in user research methodologies and practices.

• Experience with research tools such as Dovetail, UXtweak, and Pendo.

• Excellent leadership, communication, and collaboration skills.

• Ability to work effectively in a fast-paced, dynamic environment.

• Experience in mentoring and rallying research teams toward high-quality outputs.

• Deep understanding of accessibility, usability, and inclusive design practices.

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Our Why  

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.  

About the Role (Your Why)

Are you a data and BI expert looking to make a meaningful impact with your technical skills? We’re seeking a Senior Consultant - Data and BI with proven technical lead capabilities to guide the team in best practices for data warehousing and business intelligence, ensuring robust and efficient solutions. You will bring specialized knowledge and deep technical expertise to our Business Intelligence projects. In this role, you’ll be at the forefront of data innovation, leveraging the Microsoft Fabric platform and a suite of advanced tools and technologies to deliver high-value BI solutions that drive strategic decision-making.

This role offers you the chance to collaborate with a talented team, work on diverse and challenging projects, and guide clients in transforming their data into actionable insights. You’ll be a trusted advisor, shaping solutions that solve real business problems and empowering clients to harness the full potential of their data.

What you’ll bring

• Technical Skills: Full Top to bottom Power BI layer experience, Microsoft Fabric, Dimensional Modelling, Semantic Modelling experience, DAX, SQL, ERP and Financial systems, Debit and credit and balance sheet statements
• Ability to guide and influence senior management
• Advanced problem solving and consulting skills
• Advanced project management skills
• Ability to identify and influence stakeholders at all levels to reach the desired outcome, enabling them to work effectively in complex environments
• Effective presentation skills with the ability to convey technical information across various levels
• Ability to communicate technical concepts and align them with client business goals and objectives

Responsibilities

• Senior development in Power BI reporting and semantic model management on complex models.
• Maintaining and providing production support of corporate reporting applications
• Ensuring solutions are delivered on time, within cost and in line with agreed quality standards and client requirements
• Planning, conducting and guiding the analysis of business intelligence initiatives
• Providing expertise on data analysis, identification of data sources and modification of data architecture as necessary
• Guiding the design, development and analysis to produce dashboards, metrics, or insights and identify trends or anomalies
• Adhere to report design and quality best practices as defined, using modern UX standards and conforming to Kimball best practices
• Support and further a group wide awareness of the benefit of analytics and centralized reporting and see encouraging signs of adoption of business intelligence and analytics
• Identifying and analysing business requirements and providing the most effective and efficient technical solutions

Culture and Benefits

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

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RVU Group

At RVU we combine the close-knit and agile environment of a startup, with the know-how, technology and backing of a well-established company.

Our mission is to empower people to make confident decisions. With our unique set of brands, including Uswitch, Confused.com, Money.co.uk, and Tempcover, we have the power to reach millions of consumers and the technology to deliver a world class online experience for them.

Uswitch

Our mission at Uswitch is to simplify intricate marketplaces through intuitive and easily accessible applications that genuinely improve people's lives. Saving hundreds of pounds a year on bills can make a meaningful difference to the lives of vulnerable people who face the difficult choice of having to choose between utilities or groceries.

Our platforms serve millions of users every month, processing thousands of comparisons daily, and managing hundreds of complex integrations with a wide variety of partners. As a business, we take a tech-driven approach to product development through agile delivery within cross-functional teams.

We strive to create the next generation of comparison platforms, and to reach that goal we are looking for passionate, talented, and empathetic engineers to take a crucial role in building highly performant, accessible, and aesthetically pleasing customer experiences to make managing bills easier.

The team/role

Our Utrack & Manage team are looking at new ways we can help our customers with innovative new features to tackle every day household admin, building upon successful features within the uswitch app such as energy usage tracking and home valuation insight. This team will be working on experimental greenfield features with a focus on new ways to engage and assist our customers. 

What you will be responsible for:

• Excellence: Work in an established & experienced product team, supporting and improving the team’s delivery & technical expertise.
• Collaboration: Work with various cross-functional disciplines across the organisation to make the best ideas a reality.
• Autonomy: Authority over technical decisions and implementation approach, so you can deliver using methods that best align with your ways of working.
• Data Driven: Utilise rich real-time logs, metrics, and data to monitor and improve product performance & reliability.
• Culture: Enhancing a diverse engineering culture by taking part in various technical catch ups, working groups and All Hands.
• Experience: Enrich RVU’s perspective by sharing your experience, knowledge & expertise in a continuous learning environment.

As part of a product engineering team you will be accountable for the whole product, and work on

• Feature ideation, development and measurement
• Defining, evolving, and applying team processes
• Developing simplified domain models for the product
• Maintaining the full stack, from product to payouts
• Building efficient CI/CD pipelines
• Optimising the UX & performance of the product across devices

What we look for in you:

• Experience working in large and small agile teams of engineers, and eager to collaborate with other disciplines, such as Designers, Analysts & Product Owners.
• Good understanding of Web Development technologies, including HTTP & the Browser, Node, CSS, JavaScript, React. As well as an appreciation of A/B Testing, Monitoring and DevOps principles.
• Pragmatic approach to deliver effective solutions to address business & consumer challenges.
• Passionate about improving accessibility, enhancing performance, optimising user experience
• Committed to your own development and excited to make a direct, substantial impact within a company that provides you with full autonomy to release changes daily.

We want to give you a great work environment; contribute back to both your personal and professional development; and give you great benefits to make your time at RVU even more enjoyable. Some of these benefits include:

• Employer matching pension up to 7.5%
• Hybrid approach of in-office and remote working, and a “Work from Home” budget to help contribute towards a great work environment at home
• Excellent maternity, paternity and adoption leave policy, for those key moments in your life
• 25 days holiday (increasing to 30 days) + 2 days “My Time” per year
• Up to 30 days per year “working from anywhere”
• A healthy learning and training budget, as well as the chance to go to conferences around the world every year
• Electric vehicles scheme
• In office gym
• Free breakfast in the office daily
• Health insurance
• Access to the Calm and Peppy app for physical and mental health
• Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected

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Job Description

Certent CDM is a secure, collaborative, enterprise-scalable report production platform for recurring, multi-author reports and presentations. Users can collect enterprise data from different sources and dynamically integrate numbers with narrative analysis in a controlled, auditable environment.

Summary:

The development team maintains our financial reporting software for the SEC and ESMA markets and works closely with XBRL.  This person will take technical ownership of the team and become the technical point person working with our cross-functional partners.  This position works closely with XBRL and requires knowledge of the technology at the specification level.  The role is highly technical, but with a strong emphasis on interpersonal skills.  It involves liaising with other engineering teams, cross-functional stakeholders, leadership, and of course, leading and mentoring the other developers and testers on the team

Responsibilities

• Design, Develop and Test software for the Certent Disclosure Management financial reporting solution
• Architecting and building web apps by writing efficient, reusable, and testable code
•  Contribute with your experience to the overall solution architecture
• Develop clean, elegant, and reusable code that is easy to maintain and extend
• Proactively fixing upcoming bugs and solving technical challenges
• Contributing ideas to our product development roadmap
• Participating in code reviews and architecture discussions
• Work closely with your UX, Product Management, QA, and Backend colleagues

Qualifications

• A bachelor’s degree in Computer Science, or equivalent experience
• 10+ years of experience with C#, .NET Framework, and Visual Studio
• Significant architectural expertise and experience
• Significant expertise in testing and quality controls including performance testing.
• Experience with T-SQL and SQL Server

• 5+ years of experience with ASP.NET MVC
• 3+ years of experience with JSON/REST APIs
• 5+ years of experience with WPF
• 3+ years of experience with modern web application 3+ years of experience leading a software development team
• Experience with Microsoft Office Addins (VSTO / OfficeJS)
• 3+ years of experience with XBRL, XML, XPath and XLink
• 5+ years development (ReactJS/Angular, HTML, CSS, JS) 
• 3+ years of experience with TDD (test-driven development) and DDD (domain-driven design)
• 3+ years of experience with test frameworks such as nUnit, xUnit, and Rhino Mocks

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Are you a marketer or designer with a heart for social and environmental impact? Are you passionate about human behavior, qualitative research, and client success?

Appleseed is seeking seasoned and well-rounded behavioral practitioners (marketers, service designers, UX designers, ethnographers, etc.) to join our team of consultants. These collaborators would be client-facing and work both remotely and in the field. They must also share our core values and have the experience and disposition needed to thrive on a globally-distributed small team. We are hiring individuals for an initial project lasting ~4months, with the opportunity to join the Appleseed core team should the initial collaboration be a win-win.

• Type of Role: Full time employee, starting as a Freelance Consultant on first project
• Estimated Duration: 3-5 months for first project
• Location and Start Date: please see project briefings below
• Compensation: USD$80-100K per year salary, but starting with the first project rate (below)

???? Please feel free to apply even if you are unavailable or uninterested in these particular projects, but are interested in exploring a fit. We'd be happy to do that now, so when the right project opportunity comes up, we can team up with no delay!

Company Overview

???? Appleseed is a behavioral agency for global development. We are obsessed with one big problem across the sector: important solutions failing to stick.

Our clients are fighting to end poverty or protect the planet. When they struggle to engage people or drive uptake of a service, product, or idea, they and/or their funders will put us on the case. Appleseed consultants dive deep—taking an ethnographic approach to investigate the challenge and uncover human insights. Then we help our clients design accordingly and bring about changes required for impact.

We envision a day when all impact organizations design purely based on people’s needs and realities. We partner only with nonprofits and funders who seek to preserve human dignity as they go about fostering change within communities. See how we have enabled:

• smallholder farmers in Senegal to space crops for higher yields ????????‍????
• schoolchildren in Kenya to stop drinking contaminated water ????, or
• farmers in Guatemala to plant a new kind of maize, fortified to combat malnutrition ????

Working with Appleseed, collaborators may expect:

• Flexible and energizing work culture
• Interesting and meaningful challenges and travel experience
• Exposure to a network of top social impact leaders (doers and funders)
• Small team of candid, curious, fun, and motivated colleagues

To learn more, visit www.appleseedimpact.org

Project Briefings

All our client engagements start with part-time remote preparation: internal onboarding of new team members to Appleseed culture and methodology, data / literature review, stakeholder interviews, project kick-off with the Client, and research planning. Then, we travel to conduct a 2-3 week in-country stint for field research. This 2-3 week in-country stint is full-time and all-consuming. This research stint is followed by part-time remote work to complete the Research Phase and Strategy Phase: research reporting, facilitating acceptance of research insights, and co-designing a strategic playbook with the Client. The Client will then be responsible for experimentation and implementation, based on the behavioral strategy we delivered. Sometimes offer follow-on services to support experimentation and implementation.

All phases of an engagement are handled by a 2-person team: a Project Lead and a Deputy. During the in-country research stint, two client-side team members would join our team of two to conduct mixed-method qualitative research. Fixers and interpreters will be provided by the client or hired as needed. Throughout the project, another Appleseed team member would provide thought-partnership and support remotely.

We are seeking a Lead Consultant. However, if you were to join us, you'd initially serve as the Deputy Behavioral Researcher & Strategist (and a member of Appleseed's core team would lead client management and all phases of work). If you and Appleseed agree there is a mutual fit and desire to continue collaborating, you would then lead the next engagement with a core team member serving as your Deputy.

Nigeria Project - The client on this engagement is a social impact organization based in Nigeria solving uncorrected vision impairment that limits productivity and livelihoods. The target audience will be low-income adults over the age of 40 y.o. in who are screened at a vision camp and confirmed to have presbyopia. The behavioral challenge is for them to purchase a pair of reading glasses at vision camps after being screened and diagnosed with presbyopia (baseline adoption: approximately 1 in 3).

• 2-3 weeks remote part-time + 2 weeks in-person full-time (international travel required) + 2-3 weeks remote part-time. Does not include holidays.
• Collaborating with the Client and team members in different time zones
• Target start date: mid-December
• Compensation: USD$9K-12K

DRC or Ethiopia Project - The client on this engagement is a social impact organization based in Tanzania addressing the lack of accessible and quality education for African children. The target audience will be family caretakers. The behavioral challenge is for them to select and show educational content to their children.

• 4-6 weeks remote part-time + 2-3 weeks in-person full-time (international travel required) + 4-6 weeks remote part-time. Does not include holidays.
• Collaborating with the Client and team members in different time zones
• Target start date: January 2025
• Compensation: USD$16K-20K

The Role

???? As a Behavioral Research and Strategy Consultant, you would deliver world-class service to our clients around the world. This would entail preparing for and conducting investigative research in the field, analyzing data and reporting insights, producing strategic recommendations, and always upholding Appleseed's brand promise to clients.

On your initial Appleseed project, you would serve in a Deputy role, helping the team leader to carry out client engagements from end-to-end. While your role will be as the Deputy in this first project, we are currently looking for someone ready to be the Team Lead on their subsequent Appleseed project.

As part of Appleseed's inner circle of collaborators, you'd have ongoing chances to work on diverse issues, from agriculture, financial inclusion, WASH, infectious diseases, vision, and more, all while getting a privileged behind-the-scenes look at the operations of various impact organizations. You would also have the chance to learn from and contribute to our model, org culture, aspects of service delivery, and the various techniques we use to uncover and communicate behavioral insights.

If you find all of this exciting, we now invite you to consider our requirements and expectations for this role.

Requirements

Please Do NOT Apply If… ????

• Your familiarity with the work of changing behavior (however you call it) is more theoretical than practical. I.e. it comes more from books, school, academia, or the experiences of others, instead of your own past efforts
• You're looking for an entry-level or mid-level position
• You cannot name several different teams that you’d be happy for us to call and ask about how you’ve collaborated and added value
• Adventure isn’t in your DNA
• It would be very jarring for you to spend time on a research trip (and possibly spend the night) in a village or urban slum without running water, electricity, or a toilet, while dealing with mosquitoes and the risk of stomach bugs
• You take significant pride in being a perfectionist or workaholic
• You consider yourself to be very wise
• You feel uncomfortable giving/receiving candid feedback and being vulnerable with team members
• This “please do not apply if” section rubs you the wrong way

Please DO Apply If… ✅

• Practical behavior change (however you call it) is your craft, and it has been for many years, approaching or exceeding a decade or more. You enjoy and practice all aspects (research, strategy, design), and you always start with the audience
• If you’ve worked as a consultant, you’ve built authentic and lasting relationships with your clients
• You’d like to join a small remote team doing hard things, and to participate in its growth
• You thrive in small tight-knit groups, and would help tighten the knitting
• You’re a generalist, even if you’re very good at certain things
• There is no work you consider beneath you
• You’re always seeking wisdom
• You consider feedback a gift, even when it is hard to give or receive
• You’re more of a leader than a follower, but you’re certainly able to follow.
• You’re an avid reader and would be excited to join Appleseed’s Book Club

Hiring Process

The team expects to evaluate shortlisted candidates before coming to terms with the best-fitting candidate. Our process will be a two-way conversation to set up a win-win scenario. Applicants are free to suggest other steps, and we always welcome feedback on the candidate experience.

• STAGE 1️⃣ If you believe there's a great fit worth exploring, please answer a questionnaire by clicking "Apply for this job" below. You can expect to hear back promptly. Select candidates will be asked to have a quick exploratory chat (20 min).
• STAGE 2️⃣ If we both agree to continue, qualified candidates will be given a fictional scenario and asked to set up, conduct, and record an interview with a volunteer + write up any insights or recommendations.
• STAGE 3️⃣ Candidates who reach this stage will be given a second challenge, a fictional scenario to prep for a client call and provide feedback for the client.

We know this process will require time and energy investment from both sides, but we think it behooves us to do so to seriously explore a fit. Appleseed is building an inner circle of trusted collaborators. If successful, you may expect this one-time exploration of fit to translate into years of fruitful collaboration!

If you have any questions or comments, please email us at team@appleseedimpact.org. We respect and thank you in advance for the time and energy you spend going through the application process!????

???? Qualifications

1. The Craft and Expertise of Marketing to Change Behavior: pursuing mastery in the art and skill of fostering positive and sustainable behavior change. Significant practical experience and theoretical knowledge in a related field, such as marketing or design. This requirement is non-negotiable, and candidates will be tested.
2. B2B Consulting Ability: ideally demonstrated with years of proven track record, great client relationships, and experience showing the diverse skill set required to run the full project lifecycle. By “consultant” we mean you were hired by a client (typically another organization) to deliver services and solve problems on their behalf, and NOT as part of an academic endeavor.
3. Field-Readiness: ideally this would be demonstrated by having led field investigations researching people in places analogous to where we work (e.g. rural villages, informal settlements, etc. of Africa, Asia, and Latin America). Researchers must be ready to live for several days with and among those living in extreme poverty (possibly in places with no running water, electricity, or toilets, sleeping on concrete floors, while dealing with mosquitoes and the risk of stomach bugs, etc.)
4. Remote Teamwork Ability: being self-starting, communicative, accountable, and able to foster trust and belonging within a small remote team.
5. Strong Writing Skills: clear, concise writing both in interpersonal communication and in research reporting.

????️ Responsibilities

1. Client Success: delivering impact and client satisfaction, by supporting and leading the project team in executing engagements from start to finish, via the following tasks:
1. Unbiased, mostly qualitative, ethnographic research (field and remote)
2. Development of strategic recommendations
3. Leading clients to internalize findings and accept recommendations
4. Guidance on lean experimentation (if scoped)
5. Client management
6. Note: our engagements focus much more on research & strategy, vs. design/build & implementation)
2. Team and Project Management: maintaining a healthy culture and staying true to Appleseed's core values; managing and training yourself, junior team members, and possibly other freelancers—to achieve objectives on-method, on-time, on-budget.

We trust you to self-filter based on the requirements above and the statements below, so that we may either explore a fit or avoid wasting each other’s time! Culture fit is paramount to us, and we have a good sense of what will / won’t work out. f these criteria encourage you to apply, we look forward to hearing from you!

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Job Description

We are seeking a highly motivated and experienced Product Owner to join our dynamic team. In this role, you will be responsible for leading and driving the research and development efforts for QAD’s Foreign-Trade Zone (FTZ) solution. As a Product Owner, you will be a crucial link between the business stakeholders, R&D teams, and technical development teams, ensuring that our  Foreign-Trade Zone solutions are innovative, competitive, profitable, and meet the evolving needs of our clients.

Key Responsibilities:

1. Product Vision: Work closely with Product Management to develop and maintain a clear product vision, strategy, and roadmap for our Foreign-Trade Zone products. This includes understanding market trends, legislative landscape, client feedback, and technology advancements.

2. Requirements Gathering: Collaborate with stakeholders to gather and prioritize product requirements, ensuring alignment with business objectives and client needs.  

3. R&D Alignment: Collaborate and work closely with cross-functional teams to ensure on-time and on-budget delivery of product features and enhancements.

4. Feature Definition: Create detailed feature specifications, user stories, and acceptance criteria, ensuring a clear understanding of the desired outcomes for development teams.

5. Prioritization: Prioritize product features based on incremental revenue, strategic value, competitive differentiation, client impact, and technical feasibility.

6. Iteration Planning: Participate in Agile development processes, define sprint goals, and ensure the team's work aligns with the product roadmap.

7. Product Testing: Collaborate with quality assurance and testing teams to ensure product quality, and conduct user acceptance testing.

8. Market and Competitive Analysis: Continuously monitor the FTZ market and competitive landscape to identify opportunities for product improvement and innovation.  This may include Thomson Reuters, Descartes, MIC, E2Open, OCR-inc and others.  Digest FTZ intelligence from analysts, thoughtleaders, and competitors to be aware of new trends and technologies.

9. User Experience (UX): Work with UX/UI designers to create user-friendly and visually appealing interfaces, considering user needs and feedback.

10. Stakeholder Communication: Maintain open and transparent communication with stakeholders, ensuring that they are informed about the product's progress and any potential issues.

11. Product Launch: Plan and execute product launches, including go-to-market strategies, user training, and documentation.

12. Product Performance Tracking: Establish and monitor key performance indicators (KPIs) to assess the product's success and make data-driven decisions for further improvements.

Qualifications

• Bachelor's or Master's degree in a related field (e.g., Finance, Computer Science, Business, or Engineering).
• 3 - 7 years of related experience, preferably in a global enterprise software company that markets SaaS based global trade management products including Foreign-Trade Zone management and experience with the U.S. Customs’ Automated Broker Interface (ABI) system.
• The ideal candidate will have a deep understanding of the U.S.  Foreign-Trade Zone rules,  regulations and operating requirements, including all types of  related transactions and document types. .
• Understand the business value of adopting Foreign-Trade Zone software  including duty reduction and deferral.
• Exceptional communication and interpersonal skills.
• Analytical mindset and ability to make data-driven decisions.
• Familiarity with technology and software development processes.
• Strong leadership and teamwork skills.

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Job Description

We are looking for an innovative, customer centric Manager with telecom and managed services experience to establish, prioritize and lead the implementation of key functionality within our ITSM customer portal to elevate our customer’s experience.  The Manager will play a critical role in ensuring an exceptional user experience for our customers, providing them with seamless access to information, resources, and support. The Manager will oversee selection of release cycles for enhancements, maintenance, and optimization of the portal. This role requires a critical blend of technical expertise, project management skills, and a deep understanding of how to select and execute critical UX functionality for outstanding customer experience.

The Digital Product Manager will lead the creation of engaging, user-friendly interfaces, features, and functionality for AireSpring’s innovative portal, AIreCONTROL. In this role, you will collaborate with cross-functional teams including product managers, operational leaders, customer focus groups, partner focus groups, developers, and UX designers to understand user needs and translate them into intuitive and feature rich functionality. Functionality will come from various highly effective proprietary platforms as well as best in class element management systems. Leveraging the impressive content available, you will be responsible for conceptualizing and implementing designs that enhance the overall user experience and drive customer and partner satisfaction.

Overall Responsibilities:

- Design and develop intuitive user interfaces, critical and informative operational data and customer experience enhancing applications for AIreCONTROL that align with customer business objectives and user needs.

- Lead the development and implementation of new features, enhancements, and functionality for AIreCONTROL.  Selecting the most useful data to bring forward into AIreCONTROL from the vast amount of insightful information from Element Management platforms such as VeloCloud Orchestrator, FortiManager, and a host of other data rich platforms as well as our award-winning proprietary tools for service delivery and service assurance.

   - Collaborate with cross-functional teams, including IT, product management, engineering, and customer support to gather requirements and prioritize development efforts.

  - Conduct user research, surveys, and feedback analysis to understand customer and partner needs and preferences that will improve the usability, accessibility, and engagement of AIreCONTROL.

   - Implement user interface enhancements, navigation improvements, and content updates to optimize the portal's effectiveness.

   - Ensure the portal's reliability, security, and performance through regular monitoring, testing, and maintenance activities.

   - Manage software updates, patches, and integrations to keep the portal up-to-date and aligned with business objectives.

-Collaborate with product managers and UX designers to define user requirements and translate them into design concepts leveraging wireframes, prototypes, and/or mockups to communicate design ideas and gather feedback from stakeholders.

- Stay up to date with industry trends and best practices in user interface design and web technologies.

Content Management Responsibilities:

   - Oversee the creation, organization, and maintenance of content within AIreCONTROL, ensuring accuracy, relevance, and completeness.

   - Develop content strategies to address customer needs throughout their journey, from onboarding and training to ongoing support and self-service.

   - Collaborate with subject matter experts to create and update documentation, tutorials, FAQs, and other resources for users.

Stakeholder Engagement Responsibilities:

   - Serve as the primary point of contact for internal stakeholders and external partners involved in the customer portal initiative.

   - Communicate updates, milestones, and issues related to portal development and performance to relevant stakeholders.

   - Foster strong relationships with customers to solicit feedback, gather requirements, and ensure their needs are represented in portal development efforts.

Analytics and Reporting Responsibilities:

   - Establish key performance indicators (KPIs) and metrics to measure the effectiveness and usage of the customer portal.

   - Monitor portal analytics, user behavior, and trends to identify areas for improvement and track progress over time.

   - Generate regular reports and insights to inform decision-making and demonstrate the portal's impact on customer satisfaction, retention, and efficiency.

Qualifications

Requirements, skills and attributes:

- Customer-focused mindset with a passion for delivering exceptional user experiences, a strong eye for design and driving customer success.

- Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions.

-Proven experience designing user interfaces for web-based applications, preferably in a customer portal or B2B environment within the Telecom and Managed Services industry.

- Strong understanding of user-centered design principles and methodologies.

- Desired bachelor’s degree in computer science, information systems, business administration, or a related field, or equivalent experience in a similar role, managing customer-facing portals, websites, or digital platforms.

- Experience with measuring portal customer satisfaction and rapid response and adoption of feedback.

- Excellent communication and collaboration skills.

- Ability to manage multiple projects and meet deadlines in a fast-paced environment.

- Excellent project management skills with the ability to prioritize tasks, manage deadlines, and drive initiatives to completion.

- Experience with user experience (UX) design principles, usability testing, and web analytics.

- Exceptional communication skills, with the ability to articulate technical concepts to non-technical stakeholders and collaborate effectively across teams.

- Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions.

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Job Description

A Unique Opportunity:

AireSpring is committed to delivering exceptional user experiences through intuitive and visually appealing customer portals. We are seeking a talented, entrepreneurial Customer Portal Architect to join our team and lead the portal evolution of our new AI based ITSM customer portal, AIreCONTROL, enhancing the usability and aesthetics and effectiveness of this revolutionary, industry-leading customer-facing platform.

Job Description:

We are looking for an innovative, customer centric Architect to establish, prioritize and lead the implementation of key functionality within our ITSM customer portal to elevate our customer’s experience. 

The Architect will play a critical role in ensuring an exceptional user experience for our customers, providing them with seamless access to information, resources, and support. The Architect will oversee the selection of release cycles for features and enhancements of the portal.

This role requires a critical blend of technical expertise, project management skills, and a deep understanding of how to select and execute critical UX functionality for outstanding customer experience.

The Architect will lead the creation of engaging, user-friendly interfaces, features, and functionality for AireSpring’s innovative portal, AIreCONTROL. In this role, you will collaborate with cross-functional teams including product managers, operational leaders, customer focus groups, partner focus groups, developers, and UX designers to understand user needs and translate them into intuitive and feature rich functionality. Functionality will come from various highly effective proprietary platforms as well as best in class element management systems. Leveraging the impressive content available, you will be responsible for conceptualizing and implementing designs that enhance the overall user experience and drive customer and partner satisfaction.

Overall Responsibilities:

The Architect responsibilities include roadmap, CX embedded strategy for online experience, planning and monitoring product releases and ensuring deliverables are met with the highest quality. He/she will keep a keen eye on competitors, thoroughly analyze the market and generate ideas to further enhance the effectiveness of the portal.

The Architect will be both visionary and hands-on, interacting with developers, executive sponsors, marketing specialists, sales, customers and partners. This tight collaboration will include hosting frequent meetings and making sure communication is clear across functions. The role will extend to accepting or rejecting ideas, overseeing technical implementation, and managing documentation and maintenance.

As Architect, you will be accountable for maximizing the customer satisfaction with AIreCONTROL. The successful candidate will demonstrate the ability to understand the customers’ specific needs to define the portal goals and create innovative and effective solutions. 

This role demands a combination of strategic thinking, practical communication skills, and a deep understanding of both business objectives and end-user needs to guide the team towards successfully creating a high-quality and market-aligned product.

• Design and develop intuitive user interfaces, critical and informative operational data and customer experience enhancing applications for AIreCONTROL.
• Lead the development and implementation of new features, enhancements, and functionality for AIreCONTROL.  Selecting the most useful data to bring forward into AIreCONTROL from the vast amount of insightful information from Element Management platforms such as VeloCloud Orchestrator, FortiManager, and a host of other data rich platforms as well as our award-winning proprietary tools for service delivery and service assurance.
• Collaborate with cross-functional teams, including IT, product management, engineering, and customer support to gather requirements and prioritize development efforts to create and lead effective and timely releases.
• Conduct user research, surveys, and feedback analysis to understand customer and partner needs and preferences that will improve the usability, accessibility, and engagement of AIreCONTROL.
• Implement user interface enhancements, navigation improvements, and content updates to optimize the portal's effectiveness.
• Ensure the portal's reliability, security, and performance through regular monitoring, testing, and maintenance activities.
• Manage software updates, patches, and integrations to keep the portal up-to-date and aligned with business objectives.
• Collaborate with product managers and UX designers to define user requirements and translate them into design concepts leveraging wireframes, prototypes, and/or mockups to communicate design ideas and gather feedback from stakeholders.
• Stay up to date with industry trends and best practices in user interface design and web technologies.

Content Management Responsibilities:

• Oversee the creation, organization, and maintenance of content within AIreCONTROL, ensuring accuracy, relevance, and completeness.
• Develop content strategies to address customer needs throughout their journey, from onboarding and training to ongoing support and self-service.
• Collaborate with subject matter experts to create and update documentation, tutorials, FAQs, and other resources for users.

Stakeholder Engagement Responsibilities:

• Serve as the primary point of contact for internal stakeholders and external partners involved in the customer portal initiative.
• Communicate updates, milestones, and issues related to portal development and performance to relevant stakeholders.
• Foster strong relationships with customers to solicit feedback, gather requirements, and ensure their needs are represented in portal development efforts.

Analytics and Reporting Responsibilities:

• Establish key performance indicators (KPIs) and metrics to measure the effectiveness and usage of the customer portal.
• Monitor portal analytics, user behavior, and trends to identify areas for improvement and track progress over time.
• Generate regular reports and insights to inform decision-making and demonstrate the portal's impact on customer satisfaction, retention, and efficiency.

Qualifications

Requirements, skills and attributes:

• Customer-focused mindset with a passion for delivering exceptional user experiences, a strong eye for design and driving customer success.
• Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions.
• Proven experience designing user interfaces for web-based applications, preferably in a customer portal or B2B environment within the Telecom and Managed Services industry.
• Strong understanding of user-centered design principles and methodologies.
• Desired bachelor’s degree in computer science, information systems, business administration, or a related field, or equivalent experience in a similar role, managing customer-facing portals, websites, or digital platforms.
• Experience with measuring portal customer satisfaction and rapid response and adoption of feedback.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Excellent project management skills with the ability to prioritize tasks, manage deadlines, and drive initiatives to completion.
• Experience with user experience (UX) design principles, usability testing, and web analytics.
• Exceptional communication skills, with the ability to articulate technical concepts to non-technical stakeholders and collaborate effectively across teams.
• Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions.

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