LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
As a Senior Solutions Architect, you will identify integrations, produce designs and oversee implementations. Success will be measured by the quality and timeliness of solutions delivered and the ability to build scalable and repeatable solutions.
You will:
- Lead technical discovery sessions and creating technical and business solution proposals
- Design and delivering high-quality and scalable solutions to our biggest customers
- Play a key role in the design and implementation stages of our most complex technical projects
- Develop and maintaining relationships with technical contacts at our top-tier clients
- Work with the wider account team to generate and execute strategic account plans
- Work with the other SA team members to coach and guide improvement
- Identify applicable field solutions that can be added to LivePerson’s core offerings
- Champion your clients’ cause via client-facing and internal discussions about the advancement of new innovative product ideas or use cases for our solution
- Undertake your day-to-day activities within the spirit of our core values
You have:
- 7+ years’ experience in overall IT system architecture/design/deployment experience
- Detailed knowledge of broad enterprise architecture concepts, disciplines, and capabilities
- Proven experience architecting SaaS-platform-based integration projects with enterprise brands
- Strong business acumen and ability to articulate technical concepts to an executive audience
- Ability to operate in a fast-paced, dynamic environment, with ability to work well in a team
- Like solving complex industry-related problems
- Love of automating processes and systems
- Excellent verbal and written communication skills
- Experience with common and popular web development technologies and practices, such as SDK development, REST APIs, popular Cloud platforms (AWS, Azure, GCP), JavaScript
- Experience with GenAI and/or bots
- Familiarity with mobile development (iOS or Android) is a plus
Benefits:
- Health: medical, dental, vision and wellbeing.
- Time away: vacation, dependent care, holidays, wellness days, and more
- Health: Medical, Dental and EAP.
- Time away: 28 days holiday + up to 5 Care Days.
- Financial: Workplace Pension Scheme, Employee Stock Purchase Plan.
- Family: Paid Parental Leave, maternity support.
- Development: Generous tuition reimbursement and access to internal professional development resources.
- Additional: Group life insurance, exclusive perks and discounts and more.
- #LI-Remote
Why you’ll love working here:
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at LivePerson:
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.