Equus is the Global Mobility SaaS leader, enabling global workforce insights, automation, and compliance.  Equus is at the forefront of the global mobility industry, driving innovation, and revolutionizing how business manage their workforce mobility needs.  Our cutting-edge solutions empower companies to seamlessly navigate the complexities of global mobility, enhance employee experiences, and achieve operational excellence. 

Workia is revolutionizing the global mobility space, providing scalable technology solutions for any size mobility team.

No sponsorships available.

As a Software Engineer, you will play a key role in the development of our products. You will collaborate closely with a team of talented engineers, contribute to feature design, and help ensure the delivery of high-quality software solutions. Your contributions will support the technical direction of our projects, fostering innovation and adherence to best practices.

We are seeking individuals who excel in a dynamic, self-organizing environment where teams collaboratively enhance processes, products and user experiences. You will actively participate in day-to-day collaboration with your team of engineers, product owners, and designers. In this role, you will have the opportunity to manage and deliver your own projects as well as collaborate with your team on projects.

KEY RESPONSIBILITES

• Technical Contribution: Collaborate with your team to design and implement scalable and maintainable software solutions.
• Code Reviews: Conduct code reviews to ensure adherence to coding standards, performance optimization, and security best practices.
• Continuous Improvement: Stay up-to-date with industry trends and emerging technologies. Promote and implement best practices for software development and deployment.
• Problem Solving: Troubleshoot and resolve complex technical issues, ensuring high performance and reliability of the platform.
• Documentation: Create and maintain technical documentation to support development and future maintenance efforts.

QUALIFICATIONS

• Professional software development experience with familiarity in .NET, Angular, and SQL or similar technologies.
• Proficiency with at least one object-oriented programming language (C#, Java, etc.)
• Knowledge of SQL Server and relational database design
• Understanding of concepts such as recursion, reflection, multi-threaded processes, and memory management
• Familiarity with modern development practices such as CI/CD, version control (e.g., Git), and agile methodologies.

• Experience in delivering projects in a collaborative team environment.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Experience operating in an agile environment (Scrum or Kanban)
• Experience with cloud platforms such as Azure or AWS.
• Test Driven Development using a testing framework like MSTest or NUnit
• Experience using an ORM framework like NHibernate or Entity Framework
• Strong analytical and problem-solving skills with a keen attention to detail.

We encourage you to apply even if you do not meet all the requirements—passion and a willingness to learn are just as important!

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Job Description

• Organize patching activities for a customer on defined platform which meets with the contractual obligation
• Plan and supervise the operating of the given type of cloud services, while maintaining respective service levels, deadlines, and budgetary limitations.
• Coordinate the service delivery activities, monitor the work progress, and handle emerging problems and conflicts.
• Work in close collaboration with service and product management involved and other connected units, on developing and optimizing processes on priorities.
• Participate in projects, development of new services or demands.
• Ensure, that changes are implemented, and incidents and problems are handled within the undertaken deadlines and at the contracted service levels.
• Promote a company culture that encourages top performance and high morale.
• Support the people manager of your squad colleagues with employee performance related insights & takes actions on his/her level to address them; and escalates when/how necessary.
• Facilitate and moderate internal and external meetings/workshops/events, lead processes and discussions around the plan phase and during the run phase;
• Identify, recommend and drive the implementation of Service Automation initiatives (e.g.: Designs, develops and implements solutions affecting the operations of the entire company organization)

Qualifications

• Good knowledge of IT Service Management (ITIL)
• Experience with matrix organisational structure
• Good knowledge of Microsoft Excel and other office applications;
• Strong Interpersonal skills
• Good communication skills
• Structural problem-solving abilities
• Analytical skills and the ability to interpret
• Agile methodology knowledge is an advantage
• Any Operations Manager, Technical Project Manager or Scrum Master experience is an advantage
• Experience with Cloud technologies (preferred); Cloud certified (nice-to-have)
• Buiness German knowledge is an advantage

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Job Description

ServiceNow Consultant will be responsible for working across applications and services within Unit4 ServiceNow platform to develop new functionalities and innovative solutions to address product owner and project stakeholder requirements.

The consultant will work closely with the Platform team, process owners, Enterprise Architecture, and IT Security to produce technical designs and development to address requirements in the most effective and secure manner. The Consultant will be required to consider the current business needs and architecture of the environment while reviewing future enhancement roadmaps and by assessing core platform and/or application changes driven by version upgrades.

Primary Job Responsibilities

• Designs, develops, configures, and customizes (when appropriate) ServiceNow applications and services to deliver new functionality and capabilities
• Works with business process owners in shaping/refining the requirements that aligns with overall strategy and product roadmap
• Assists with second level incident resolution, problem root cause analysis, and post change validation
• Provides on-call support when critical production issues occur
• Assists the platform team in estimating release level of effort
• Follows and improves architecture, design, technical documentation, and coding standards
• Participates in and works with platform team to ensure proper quality assurance is completed related to unit, system integration, regression, and user acceptance testing
• Responsible for reviewing, validating, and remediating all version and patch upgrades associated with assigned application and services
• Develops with an eye towards automation
• Designs, develops, and configures workflows, flows, forms, scripts, ACL’s, data transformation, policies, rules, scheduled jobs, and all other underlying logic using Agile methodologies
• Gain knowledge of any development work completed by external implementation partners prior their implementation

Qualifications

Required Skills & Experience:

Knowledge

• Strong technical foundation and knowledge of the ServiceNow platform and architecture
• Knowledge of Agile and Scrum development approaches
• Ability to learn and adapt to new technologies related directly or indirectly to the ServiceNow platform
• Development skills in scripting, business rules, data imports, ACL’s, data policies, UI policies, data import and transformation, logging, error remediation, data encryption, flow designer (including Integration Hub spokes), notifications, SLA’s, metrics, database views, assessments, forms, workflow, and language translations
• Knowledge of database design schemas and data modeling including ServiceNow’s Common Service Data Model (CSDM)
• Development skills in scripting JavaScript, Web Services, HTML, CSS, and Jelly
• Strong business acumen

Experience

• 7+ years of relevant experience or equivalent combination of education and work experience
• Certified ServiceNow Developer or Implementer in CSM / HRSD
• ITIL Foundations Certification recommended
• Strong understanding of the ServiceNow Application Suite. Experience with Customer Service Management, HRSD and scoped applications
• Strong interpersonal/relationship management skills
• Ability to execute and prioritize a number of tasks simultaneously
• Outstanding communication skills, both oral and written [English]

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Job Description

Software Mind is seeking qualified candidates to fill the role of Lead QA Engineer

In addition to a competitive salary rate and a positive work environment committed to delivering high-quality technology solutions, we also offer: 

• Flexible schedules and authentic work-life balance 
• Opportunities for continuing education 
• Social activities per country sponsored by the company 
• Birthday celebration 
• Payment in US Dollars 

 
About the role: 
Our client provides comprehensive business management software for law firms and other professional services organizations. 

We are looking for a Lead QA Engineer who will manage the day-to-day, sprint to sprint activities they are assigned to. The QA Engineer needs to assess current testing needs and schedules. They also need to work with other team members to ensure that they adhere to specifications.  Be able to report on any issues on their project.  Create and deliver daily QA Metric reports to QA Lead and/or Stakeholders.   

Some of the main responsibilities for the role include: 

• Process enhancement – An effective QA Engineer should always seek out ways to improve processes, so familiarity with process and efficiency enhancement is helpful in this role. Saying this is “good enough” is not the right answer. 
• Organization skills – This role requires a degree of organization to successfully schedule and direct QA procedures and coordinate development and testing processes. 
• Communication skills – Effective verbal and written communication is also important in this role as the QA Engineer provides reports to developers, engineers, and leadership to improve software and systems.   

#LI-DNI

Qualifications

Job Skills/Requirements 
- +90% English written and oral (at least B2 level) with excellent communication skills 
- 7+ years of QA experience as a QA Engineer  
- 5+ years working in an Agile Development Environment 
- Proficient with Azure DevOps, Azure Test Plans, AWS, SQL, Java, Selenium, JMeter, Cucumber, BDD, Gherkin, MS Word, Excel, Copilot, ChatGPT and PowerPoint 
- Effective leadership, scheduling, and management skills are also vital in this role because the QA Engineer coordinates the activities of their QA resources on their project 
- Ability to take business requests and break them down into manageable steps to achieve a goal  

Nice to Have 
- Certified Scrum Master 
- Proficient in Azure Dev Ops Test Plans and Load Test 

#LI-DNI

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Description du poste

Votre mission de développer et maintenir les applications back-end de notre client en utilisant des technologies modernes et robustes. Il/Elle sera responsable de la conception, du  développement, des tests et de la mise en production des services back-end pour les applications web et mobiles de Notre client.

● Maîtriser NodeJS 16 pour développer des applications back-end performantes et scalables.
● Avoir une solide expérience avec ExpressJS pour la création d'API RESTful et la gestion des routes.
● Être familier avec VueJS 3 pour la création d'interfaces utilisateur côté client.
● Avoir une bonne compréhension des bases de données relationnelles, notamment
PostgreSQL, pour la gestion des données.
● Être capable d'utiliser Jest pour écrire des tests unitaires et d'intégration.
● Maîtriser les concepts de REST, Swagger et Google API pour la conception et la documentation des API.
● Avoir une expérience avec des outils de gestion de versions comme Git (BitBucket).
● Être familier avec les concepts d'authentification et d'autorisation, notamment OAuth et OIDC.
● Avoir une expérience avec les systèmes d'exploitation Linux, en particulier Debian (Ubuntu),pour le déploiement et la maintenance des applications.
● Être capable d'utiliser des outils de ligne de commande comme Bash pour la gestion des
scripts et des tâches automatisées.
● Posséder une excellente communication écrite et orale : Aptitude à produire des livrables et des reportings de haute qualité.
● Avoir un esprit d'analyse et d'amélioration continue : Capacité à évaluer le code et ses
impacts, ainsi qu'à remettre en question les solutions existantes pour les améliorer.
● Avoir une capacité de prise de recul : Aptitude à évaluer les problématiques avec objectivité et à proposer des solutions d'amélioration.
● Posséder un esprit d'équipe : Capacité à collaborer efficacement avec les membres de
l'équipe pour atteindre des objectifs communs.

● Maîtriser les concepts d’Agilité (Scrum, Sprint Planning, Backlog...).
● Avoir une bonne connaissance des principes de développement logiciel, notamment les
méthodologies Agile et les bonnes pratiques de développement.

Qualifications

???? Compétences

Quels atouts pour rejoindre l’équipe ?

● Diplômé(e) d’un Bac+5 en école d'ingénieur ou équivalent universitaire avec une spécialisation
en informatique, ou justifiant d'une expérience significative équivalente
● Expérience de plus de 3 ans en JavaScript
● Une expérience dans le secteur du commerce de détail ou de la grande distribution serait un
plus.

Alors, si vous souhaitez progresser, apprendre et partager, rejoignez-nous !

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Job Description

We are looking for an experienced Senior Data Developer with Python and Azure Databricks expertise to join our IT team, supporting our client in managing power distribution across the UK. The role involves working with a DevOps mindset to ensure that data infrastructure and cloud services run efficiently and effectively within the UK energy market.

Key Responsibilities:

• Develop and maintain data solutions using Python and Azure Databricks, ensuring high-quality coding practices.
• Handle development and bug-fixing tasks during SCRUM sprints or within a Kanban workflow, applying best practices and unit testing.
• Manage and troubleshoot cloud infrastructure independently, focusing on Azure PaaS services.

Qualifications

Must have:

• 5+ years of commercial experience in Python and Azure Databricks.
• Strong understanding of Databricks Fundamentals and Azure certifications (DP-900, AZ-104) or equivalent experience.
• DevOps mindset with a focus on automation, unit testing, and SCRUM/Kanban workflows.
• Proficient in managing Azure PaaS services without external assistance, including IaaC scripting, deployment, and troubleshooting.
• Experience with core Azure services: Databricks, Data Factory, Blob Storage, Data Lake Store Gen2, Cosmos DB, and SQL DB.
• Good proficiency in English, both written and verbal.

Nice to have:

• Experience in working in an Agile environment, using Azure DevOps Boards and Repos
• Understanding of how Azure works, how to amend infrastructure via IaaC, ARM/Terraform/Bicep (AZ-104)
• Awareness of the cost implications of implementing cloud solutions

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Production Systems Developer

Location: High Wycombe / Hybrid
Term: Permanent, Full Time
Salary: Dependent on experience + excellent benefits

We’re looking for a Production Systems Developer to work with us to design bespoke hardware test software to support the mass production of state-of-the-art audio interfaces, MIDI controllers and synthesisers.  

The Role:

You will be working in a people-focused, multi-functional design & engineering team, collaborating on new product development and the continuous improvement of the production test software used in our factories. Your responsibilities will include developing and maintaining production test software, writing backend functionality in Python and developing unit and end-to-end tests while also contributing to research and development and providing remote technical support to factory engineers.

Project work is typically managed in a combination of stage gated and agile methodologies to suite the technical discipline and project complexity. Focusrite is committed to improving and you will have opportunity to help evolve our working practices to keep up to date with technology trends in our product sector and best practice in the software development industry.

To be successful in your application for this role you will need:

• Competent coding skill in Python and/or TypeScript/React  
• A good understanding of audio electronics, measurement tools and methods 
• Experience with databases (e.g. MySQL), distributed version control (e.g. Git), and continuous integration
• Excellent design, debugging and problem-solving abilities
• The ability to clearly articulate problems and solutions for both technical and non-technical audiences
• A commitment to continual personal development, as well as improvement of the wider team

It would be advantageous if you have some of the following:

• BEng/BSc degree, preferably in a related engineering subject – Computer Science, Electronics, Mechatronics, Manufacturing Systems, etc 
• Experience with web technology: TypeScript, React, HTML, CSS, Electron 
• Hands-on prototyping using Arduino, Teensy, Raspberry Pi or other platforms 
• Familiarity with best practices and dev-ops tools: git, Ansible, Linux… 
• Experience with manufacturing automation, Industry 4.0, etc. 
• Experience of working using Agile methodologies such as Scrum
• Background in audio electronics and music technology 

 About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including six Queen's Awards, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For’.

The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.

Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, enhanced Maternity and Paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.

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The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

The Product Manager/Owner role will be responsible for specific product portfolio activities related to our Paya Enterprise Platforms. As the Product Manager/Product Owner, you will play the lead role in liaising with the development team, initiating and translating requests into a manageable roadmap/backlog, and new feature creation and definition all the way through general market strategy and commercialization. This role will be heavily cross-functional and will be the “quarterback” for specific activity related to new product creation and enhancements. Additionally, this person will work with department leads and key stakeholders to identify strategy and supporting use cases, relevant KPIs and business requirements for successful product development and prioritization. This person will also be able to competently interface with engineering and development teams to ensure project scoping and delivery.

Responsibilities:

• Collaborating with and soliciting feedback from internal and external customers to understand and anticipate their needs and translate them into product requirements
• Defining the vision for the team’s product
• Influencing the product road map based on this vision
• Managing the product backlog and prioritizing them based on changing requirements
• Overseeing all stages of product creation including design and development
• Developing user stories including acceptance criteria
• Monitoring and evaluating product progress at each stage of the process to deliver business results
• Liaising with the product team and end-users to deliver updates
• Participating/leading in Scrum meetings and product sprints
• Communicate effectively with key stakeholders to achieve project goals
• Extract and retrieve information and data sets to improve upon KPIs
• Documenting existing capabilities, and acting as Tier 3/troubleshooting support as neede

• 2-5 years’ experience as a product manager in a payments related role
• Knowledge of Payments Industry preferred, either directly or closely related to work at a Software Provider and/or Merchant preferred
• Virtual terminal, transactional APIs, tokenization/vault understanding, reporting, and transaction reconciliation knowledge is a plus
• ACH transaction processing a bonus as well
• Aptitude for business with critical thinking/problem solving capability
• Ability to easily engage and establish rapport with business professionals – development, clients, and software partners
• Ability to define and translate a vision into detailed and actionable plans
• Strong knowledge of Agile principles, processes, and tools (Jira); Agile certification preferred
• Outstanding verbal, written, and presentation skills, as well as the ability to persuade, inspire, and motivate others
• A proven track record of success in a fast-paced, dynamic environment with multiple competing and sometimes conflicting priorities
• Passion for great user experience, including the experience of internal operations and partners
• Ability and drive to work independently and as a team contributor
• Must be a self-motivated, goal-oriented individual with excellent organizational skills
• Strong quantitative and analytical skills with willingness to dive deep and interpret complex data (Excel, BI tools, etc)
• Exceptional at communicating with senior management as well as with colleagues from technical and non-technical backgrounds
• Proficient with use of MS Office 365, Sharepoint, Jira, Confluence, Azure DevOps, Aha! preferred

Education Requirements

• Bachelor’s degree in business, IT/technology, or other related field, or equivalent work experience (5-10+ years)
• MBA preferred

Nuvei offers a wide variety of benefits which include Medical, Dental, Vision, STD, LTD, Paid time off, 401(k) and many other great benefits.

Nuvei perks also include:

• Frequent training programs on new systems and platforms.
• Free Virtual yoga, meditation and fitness classes, community involvement, and many social activities.
• Group Private Medical Insurance
• Up to 2.5 additional days of annual leave a quarter, if company hit quarterly targets
• Employee recognition program and possibilities for advancement in various fields.
• Modern, dynamic and great work environment.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

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Payaut is driven by a mission to simplify payment processes for online marketplaces. By leveraging cutting-edge technology, we provide automated, multi-payment service provider (PSP) solutions that streamline payments, making them seamless, efficient, and flexible.

As part of Nuvei, Payaut continues to innovate, focusing on automation and scalability to deliver best-in-class payment solutions. Our technology empowers businesses to accelerate revenue through payments, offering robust and adaptable tools that meet the needs of marketplace platforms worldwide.

Your Mission

The Full Stack Software Engineer has a keen eye for problem-solving and requirements gathering and most importantly has strong software design, implementation, delivery and maintenance skill set. They are a team player that knows how to work with and is motivated by team dynamics.

Responsibilities

• Designing, implementing, testing and monitoring new features and functionalities to the platform.
• Responsible for full life-cycle development, front-end to back-end, Java to Javascript.
• Perform all roles in the DevSecOps cycle to deliver fit for purpose solutions to production.
• Identify and improve systems and features in our platform with an eye towards customer experience.
• Provide technical support to our sales, operations and compliance teams.
• Be accountable to your team for the software lifecycle and report to leadership on project status and blockers.

Requirements

• 8+ years’ hands-on experience in Software Engineering
• Experience in the Payments industry is ideal
• 3+ years working in Java and Typescript/Javascript
• Experience working Microservice Architectures and Event Driven Data Flows
• Experience with Google Cloud Platform, Spring, Vue.js, Gitlab and Kubernetes are a plus
• Experience working in an Agile environment like Scrum and Kanban
• Experience in designing secure applications and awareness of security implications from design to implementation phase of project.
• Experience with performance analysis, profiling and optimization.
• High initiative, self-motivation and drive to exceed expectations.
• Ability to work independently as well as in a team based environment.
• Fluent oral and written English language skills - extra languages are a plus!
• A great sense of humor!

Working Language

• English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

 Benefits

• Unlimited time off (25+ holiday days)
• Travel reimbursement (0.19 EUR per km if travelled distance is more than 8km by bike)
• A brand-new shiny Mac

Perks

• Free lunch in the office every day
• A nice, spacious, plant-filled office to work in 2+ days per week
• Free team gym session every Monday night at Yoga Buitenveidert
• PayrollGiving (LoonGift) via the Social Handshake – Payaut will double your charity donations
• Cycling or Cinema – either a SwapFiet or Cineville subscription monthly – your choice
• Friday drinks, Lunch & Learns, Team Events

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Job Description

Responsibilities:

• Lead complex, cross-practice Dynamics 365/Power Platform implementations by defining the overall solution architecture and supporting functional and technical architects.
• Align the solution architecture with the client’s business goals and objectives and thus helping the customer maximize their return on investment in the Microsoft Azure Cloud.
• Align the solution with the client’s architecture standards and existing application portfolio.
• Facilitate architecture workshops and provide architectural direction in areas such as user experience, configuration and customization, data migration, application integration, quality assurance, change management, instance strategy, and environment provisioning.
•  Ensure that the solution is delivered using Hitachi Solutions’ Unified Framework methodology as well as the FastTrack success-by-design framework and is anchored best practices for configuration, customization, and application lifecycle management.
• Effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients' needs and requirements.
• Identify and communicate any cross-area or cross-release issues that affect other project areas.
• Participate in steering committee meetings with the customer and quarterly business reviews within Hitachi Solutions to ensure that the solution is delivered
• Ensures security best practices are used and applied throughout the engagement’s lifecycle.
• Contribute to the development of Hitachi intellectual property and Packaged Services initiatives.
• Support pre-sales teams with subject matter expertise in Dynamics 365 and architecture best practices.

Qualifications

• BA/BS. MBA or MS preferred.
• Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.
• Excellent presentation, communication, leadership and client development skills to effectively present information to C-level management, public groups and/or board of directors.
• Excellent organizational and multi-tasking skills, attention to quality, self-motivation and a strong desire to succeed.
• 7+ years designing and delivering CRM or ERP solutions.
• 5+ years (or 3+ projects) implementation experience with Customer Engagement or Finance and Operations in enterprise scenarios.
• Deep understanding of the Microsoft Azure Cloud and practical experience Logic Apps, Azure Functions, Azure Service Bus, Azure Data Lake, Azure Data Factory, and Azure API Management.

Preferred Qualifications:

• Microsoft Certifications: Dynamics 365 Finance and Operations Apps Solution Architect Expert certification or Power Platform Solution Architect Expert certification is a plus.
• Completion of FastTrack Architect bootcamp is a plus.
• TOGAF 9 certification is a plus.
• Certified Scrum Product Owner is a plus.

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Deadline Date: Friday 8 November 2024

Requirement: NATO ICT role mapping support

Location:Off-Site

Note: Please refer to your Subcontract Agreement, article 6.4.1.a, which states “Off-Site Discount: 5% (this discount is applicable to all requirements, and applies when the assigned personnel are permitted to work Off-Site, such as at- home)". Please be sure to price this discount in your overall price proposal when submitting bids against off-site RFQs

Period of Performance: 2025 BASE: As soon as possible, but not later than 6 January 2025 – 31 December 2025 with the possibility to exercise following options:

2026 Option: 1 January 2026 until 31 December 2026

2027 Option: 1 January 2027 until 31 December 2027

Start date as soon as possible but not later than 6 January 2025.

Required Security Clearance: NATO SECRET

1. INTRODUCTION

At present, NATO does not have a standardized way to describe professional roles in the domain of Information and Communication Technology (ICT), nor are the Knowledge, Skills and Attitudes that are required to perform each of these roles successfully standardized.

Building on the previous year’s mapping of NATO Cybersecurity Roles, the aim of this project is to expand the mapping of all ICT roles to the SFIA Framework.

A 'NATO ICT Role' refers to a specific function within NATO that individuals occupy and execute. These roles are defined based on the SFIA framework, which serves as an industry-standard for standardizing language and categorizing skills. The scope of this mapping project includes all professionals in NATO who are involved in designing, developing, implementing, managing, and protecting the data and technology that power the digital world.

The project includes the creation of a database with all the acquired NATO ICT roles. The database will allow the identification of required trainings for each NATO ICT role and further analysis, for instance in supporting the forecasting of future training efforts.

2. OBJECTIVES

The scope of all activities is the NATO Enterprise unless otherwise indicated. At its conclusion, this project aims to deliver:

An inventory of all NATO ICT roles

A mapping of NATO ICT roles to the SFIA framework

A mapping of ‘Role to training recommendations’ for NATO ICT roles;

An implemented and accredited platform that enables hosting, analysing and managing all above mappings and creation of visual overviews and mapping reports per role, that can be used for insertion in / adjustment of NATO Job Descriptions (note: adjustment of the actual Job Descriptions is out of scope of this project)

3. SCOPE OF WORK in 2025

The following activities require support in 2025 under this SOW:

Where needed, finalize existing mappings, which focuses on NATO Cybersecurity roles and support the loading of these mappings in to the platform that was selected as Proof of Concept (Lexonis)

Build an inventory of NATO ICT roles and associated ICT Job Descriptions.

For all persona’s and 50% of all NATO ICT roles map the duties to the associated competencies and proficiency levels in the SFIA framework, create references to existing NATO and commercial training programs, and develop an annex and visual overviews to describe the SFIA mappings and training recommendations

Across all mapped NATO ICT roles: generate a cross-entity picture of ICT role training recommendations

Support the evaluation of the 2024 Proof of Concept of the mapping platform (Lexonis), pertaining to the platform’s ability to host, manage and analyse mappings, generate visual and usable reporting, identify required trainings for each NATO ICT role and further analysis, for instance in forecasting future training efforts and conducting competency assessments and function and to be accredited in the NATO IT system landscape, adhering to the associated security policies

Based on the evaluation outcomes, support the acquisition and/or implementation of the selected tool to host and manage all NATO CS and CSI role mappings to industry frameworks

Support the loading of all mappings between NATO ICT roles and industry frameworks to the selected platform

The contractor will work remotely, providing services during Core working hours of the NCI Academy team (Oeiras / PRT).

The measurement of execution for this work is sprints, with each sprint planned for a duration and due date as outlined in table 1 of Section 4 – Deliverables and Payment Milestones.

4. DELIVERABLES AND PAYMENT MILESTONES

The following deliverables are expected from the work on this statement of work:

2025 BASE: 01 January 2025 to 31 December 2025

Deliverable:  Up to 6 Sprints (Number of sprints is estimated considering a starting date of 1 January 2025. This will be adjusted depending on the actual start date.)

Payment Milestones: Upon completion of each sprint and at the end of the work.

The NCI Academy team reserves the possibility to exercise a number of options within the year 2025, based on the same scrum deliverable timeframe and cost, at a later time, depending on the project priorities and requirements.

The payment shall be dependent upon successful acceptance of the Delivery Acceptance Sheet (DAS) – (Annex A) including the EBA Receipt number.

Invoices shall be accompanied with a Delivery Acceptance Sheet (Annex A) signed by the Contractor and line manager.

See below for the schedule of 2025 deliverables:

Sprint 1: All missing mappings of NATO Cybersecurity roles from the 2024 PoW have been completed and validated and loaded on the platform that was selected as Proof of Concept (Lexonis) - 1 March 2025

Sprint 2: Evaluation finalized of the 2024 Proof of Concept of the mapping platform (Lexonis) + recommended way forward (i.e. accreditation of Lexonis OR explore other platform options) - 1 April 2025

Sprint 3: Up to 25% of all NATO ICT roles have been mapped to SFIA including training recommendations - 1 June 2025

Annexes and visual overviews have been developed to describe the SFIA mappings and training recommendations – Scope: 25% of all NATO ICT roles - 1 June 2025

All mappings of the 2024 project (focussing on NATO Cybersecurity roles) have been updated where needed - 1 June 2025

Sprint 4: Up to 50% of all NATO ICT roles have been mapped to SFIA including training recommendations - 1 Oct 2025

Annexes and visual overviews have been developed to describe the SFIA mappings and training recommendations – Scope: 50% of all NATO ICT roles - 1 Oct 2025

Overview of activities, work plan and engagement plan for the follow-on work in 2026 - 1 Oct 2025

Sprint 5: Across all mapped NATO ICT roles: generate a cross-entity picture of ICT role training recommendations - 1 Nov 2025

Sprint 6: All mappings between NATO ICT roles and industry frameworks have been loaded to the selected platform (depending on platform availability) - 1 Dec 2025

Final report describing the 2025 mapping outcomes - 1 Dec 2025

2026 OPTION: 01 January 2026 to 31 December 2026

Deliverable: Up to 6 sprints as described on above Table 1 section 4

Payment Milestones: Upon completion of each sprint and at the end of the work.

2027 OPTION: 01 January 2027 to 31 December 2027

Deliverable: Up to 6 sprints as described on above Table 1 section 4

Payment Milestones: Upon completion of each sprint and at the end of the work.

The NCIA team reserves the possibility to exercise a number of options in the respective option years, based on the same scrum deliverable timeframe and cost, at a later time, depending on the project priorities and requirements.

The payment shall be dependent upon successful acceptance of the Delivery Acceptance Sheet (DAS) – (Annex A) including the EBA Receipt number.

Invoices shall be accompanied with a Delivery Acceptance Sheet (Annex A) signed by the Contractor and the project authority.

5. COORDINATION AND REPORTING

The contractor shall participate in status update meetings, sprint planning, and other meetings, physically in the office, or in person via electronic means using Conference Call capabilities, according to line manager’s instructions.

For each sprint to be considered as complete and payable, the contractor must report the outcome of his/her work during the sprint, first verbally during the retrospective meeting and then in written within three (3) days after the sprint’s end date. The format of this report will be aligned with the line manager mentioning briefly the work held and the development achievements during the sprint.

Acceptance of each sprint completion will be documented in Annex A – Delivery Acceptance Sheet.

6. SCHEDULE

This task order will be active immediately after signing of the contract by both parties.

The BASE period of performance is as soon as possible but not later than 6 January 2025 and will end no later than 31 December 2025.

If the 2026 option is exercised, the period of performance is 01 January 2026 to 31 December 2026.

If the 2027 option is exercised, the period of performance is 01 January 2027 to 31 December 2027.

7. CONSTRAINTS

All the deliverables provided under this statement of work will be based on NCI Agency templates or agreed with the line manager.

All documentation will be stored under configuration management and/or in the provided NCI Agency tools.

All the deliverables of this project will be considered NATO UNCLASSIFIED.

Part of the work may involve handling classified networks, therefore, a security clearance at the right level is expected for the contractor(s) undertaking this service, although the contractor may start working already while the clearance process is ongoing.

8. SECURITY

The security classification of the service will be up to NATO SECRET.

The contractor providing the services under this SOW is required to hold a valid NATO SECRET security clearance

9. PRACTICAL ARRANGEMENTS

The work shall be primarily conducted remote, e.g. at the contractor’s premises, with occasional travel.

Travel costs are out of scope and will be borne by the NCI Agency separately in accordance to the provisions of the AAS+ Framework Contract. He or she will work under the direction and guidance of the NCI Academy Technical Capability Support Section Head or their designated representative.

10. QUALIFICATIONS

[See Requirements]

10. QUALIFICATIONS

The contractor should have the following experience:

Education:

• Master’s degree in Communications, Public Relations, Security related field, and/or multi-year experience doing Digital Transformation in an international environment, OR;
• Bachelor of Education/MSc degree in Human / Organizational Performance, OR;
• Bachelor of Science (BSc) degree in Electronics Engineering, Computer Science/ Software Engineering/ Mathematics/ Electronics or related discipline at a nationally recognized/certified University, with 5 years post related experience, OR:
• A lower academic qualification combined with the demonstration of particular abilities or experience of relevance to this work, with a minimum of 8 years relevant experience.
• Certification in ITIL 4 and/or Agile Project Management
• Demonstrable high level of Digital Literacy and a Cybersecurity certification

Experience:

• More than 6 years’ NATO experience in Education and Training, and more than 6 years’ industry experience in change management and Learning & Development related posts.
• Knowledge of / practical user experience with NATO Cybersecurity Education and Training design and delivery.
• Experience with mapping competencies to industry standard frameworks.
• Experience with mapping NATO specific Cybersecurity job roles to the NICE and SFIA frameworks and related training offerings.
• Experience with working with NCI Agency, NATO Support and Procurement Agency (NSPA) and NATO Enterprise entities (including the NATO Office of the chief Information Officer (OCIO).
• Experience with technical platforms to support competency based talent management / job role mapping (e.g. Lexonis).
• Demonstrable strong and recent existing networks in NATO ACT MDFD, NATO ACT CAP DEV, NATO SHAPE J6, NATO SHAPE J2, NCISG, NATO HQ entities (including JISD) and the NATO Education and Training Facilities (NETFs) community.
• Demonstrated ability to deliver a Learning Architecture and experience with SFIA and NICE frameworks.
• Strong project management skills.
• The candidate has a NATO SECRET security clearance, provided by the national security organization valid at the time of submission of the bid and covering the period of the contract
• Experience with working in an international environment comprising both military and civilian elements.
• Excellent written and verbal communication skills
• Demonstrable experience of working with NATO International Staff (IS) Human Resources (HR) and NATO International Military Staff (IMS) HR with regards to the mapping of Cybersecurity roles
• Demonstrable experience of NATO Lessons Learned process (for the purpose of quality  ssurance).
• Demonstrable experience with collaboration with NATO Enterprise entities in their implementation of the NATO Enterprise Digital Transformation Action Plan.

Language Proficiency

• Level 3 English language skills according to NATO STANAG 6001: Listening (3); Speaking (2); Reading (3); and Writing (2) or according to Common European Framework of Reference for Language level B2-C1/Upper Intermediate-Advanced level)

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Job Description

OBJECTIVES:

• "Partner” with the business in a true “IT as a Service” environment; provide resilient, best-in-class, cost-efficient IT Services to all ELEs in your Zone;
• Together with the Regional IT Infra Director, responsible to provide (build & run) IT Infra services to all ELEs in your Zone;
• Lead the IT transformation program to segregate IT Infra assets and isolate IT Solutions in your Zone;
• Install IT governance processes (IT Service Management) for your Zone.
   

KEY ACCOUNTABILITIES:

IT Strategy & IT Service Management

• Engage with IT Director to define the IT strategy for the zone; Manage the annual IT budget for the zone; Support the Zone Business Leader with enrolling of new companies.
• Implement a true “IT as a Service” Model (for IT Infra services); Act as “Managed IT Service Provider” towards internal IT customers; build a network & foster a productive relationship with key business leaders;
• Monitor and Report on IT service quality, as well as customer satisfaction against agreed KPIs and Service Level Agreement (SLA) performance indicators.
• Build and Manage your IT team, distributed over multiple countries/ELEs; Cooperate with the Regional IT Infra/Governance teams; Ensure consistency, Foster collaboration, Promote synergies and share good practices/methodologies across ELEs in your Zone;
• Build/Provide a portfolio of IT Business Services that meet the business needs at the right level of investment; Plan, organise and manage the Zone IT team to deliver and exceed the contracted SLA performance of the respective IT services.

IT Infra & Security

• Together with the Zone Business Leader & Regional IT Infra Director (co)define the IT Infrastructure Strategy, priorities, roadmap, etc. for your Zone.
• Daily Steer your Zone IT Infra team to provide best-in-class IT Services to the ELE’s; accountable to run IT Infrastructure services, projects within budget/time/scope/quality
• Ensure reliable operations of future state, segregated Zone (see Transformation Program: actively Manage the transformation of all Legacy Infrastructure into a segregated landscape, supported by the Zone & Regional IT Infrastructure Team).
• Ensure Group/Regional IT (Infra and Security) standards are implemented and adhered to;
• Monitor the execution of all operational activities (“First line of defence”) and periodically Audit IT Infra & Security postures (in cooperation with Group IT 3rd line of defence team).

IT Solutions

• Together with the Zone Business Leader (co)define the IT Solutions Strategy, priorities, roadmap, etc. for your Zone.
• Daily Steer the Zone IT Solutions team to provide best-in-class IT Services to the ELE’s; accountable to run IT Solutions services, projects within budget/time/scope/quality;
• Subscribe to transversal or dedicated/shared (ITAAG) IT Solutions, and provide L1/L2 Support for instantiated (ITAAG) IT Solutions.
• Ensure Group IT Solutions standards are adhered to;
• IT Governance & Transformation Program.
• Drive the Transformation program to re-architect & re-engineer IT Infrastructure and Solutions for ELEs in your Zone;
• Install standardized IT cost (TCO) management, as well as IT Project Management and IT Service Management practises across all ELEs in your Zone;
• Ensure IT Services are run in compliance with regulation; Assist with response to regulatory audits;

Qualifications

REQUIRED PROFILE

• Master’s Degree in Computer Science (M.S.) or related field from a four-year college or university; an MBA or equivalent is desirable but not required.

• Project Portfolio Management (PMI, or other), ITIL (PMP & ITIL Foundations certification is must) others like (Scaled) Scrum, COBIT, TOGAF, … is desired.
• Lean methodology (Six Sigma, or other) is a plus.

Experience

• 5 years of work experience in a similar function.
• 5-10 years of (project/) program management in an IT environment (for ERP-like implementations, in an international environment) preferably in an industrial or process driven environment, ideally in the laboratory industry.

Competencies & Skills:

• Entrepreneurial thinking and flexibility to change; Ability to work in a complex and challenging international environment.
• Proven excellence in managing multiple reporting lines across different teams, businesses (5 years of experience); hands-on leadership of a distributed international team is desired.
• Core competences: Product strategy & planning; Program/Project Portfolio management; Product Life Cycle Management; Risk Management; IT Service Management; Regulated Environments; People Management & Emotional intelligence; Presentation & Communication; Enterprise Architecture.
• IT Service Management (practices/framework) experience is a plus; proven ability to install/enhance IT processes to drive efficiency, quality, and cost-effective solutions; 5 years relevant experience in IT Service Delivery field; ideally in the regulated GxP/HIPAA environment.
• Strong financial acumen and ability to develop budgets, controlling and reporting.
• Experience in managing international customers successfully.
• Excellent organization and prioritization skills.
• Very good communication skills (concise writing and orally convincing); Experience presenting to executive management.
• Empathy and strong interpersonal skills, stress resistant and flexible work attitude; strong customer service mind-set.
• High energy to drive rapid and ongoing change. Lead by example.
• Decisive, resilient for setbacks/changes, organization sensitive, realistic, ownership, thinking in solutions, persistent, structured; Courage and self-confidence to take initiative; deal with risks and empower others.
• Analytical person and self-starter; ability to work under minimal supervision. Ability to develop a clear and realistic vision on what needs to be done in near and mid-term future to ensure continuity and improve business results.
• Action-oriented problem solver, able to oversee the big picture and dive into the details when needed (can switch between overview and details).
• Fluent spoken and written English.
• Good knowledge of working with tools like Microsoft Project, Gantts, Excel.

Technical

• Familiar with: BPMN, UML; SCRUM methodology, CMMi; GxP (GAMP5), GDPR.
• Strong background in IT Service Management, experience in working with IT Service Management Systems (ServiceNow, ...).
• Experience consolidating & analysing (larger sets of) data from multiple data sources, for executive reporting purposes.
• Knowledge of COBIT will be a plus.
• ITIL certification will be a plus.

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Job Description

The Public Cloud Portfolio Unit operates on a national and international level, for medium-sized and large companies. We develop, market and operate agile, cloud-native, forward-looking products and services for the digital world. We see ourselves as innovation drivers and make our customers' business fit for the digital future. Our mission: Together with our customer, shaping the safest, easiest, and most efficient transformation to a digitized and cloud-native future.

Your Department

We run Open Telekom Cloud, a public cloud standard product based on open source community software and driven by principles of DevOps and with SRE in mind. This also includes DevSecOps and GitOps approaches. We have Software Developers, backend experts, fullstack engineers, SREs, and other roles working hand-in-hand. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.

We are measured by delivering a secure, stable and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.

We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.

We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies and an independent work-style.

Your Tasks                                                                                                                        

As a "Developer Public Cloud" you understand the latest developments in cloud and container technology. Customer-oriented, you will develop new products and automation solutions for the Open Telekom Cloud.

Do you like?

• Develop new and maintain existing applications for our cloud platform’s ecosystem.
• Collaborate upstream-first with the community.
• Have a good feeling about the software industries best current practices.
• Consistently automate with common automation frameworks.
• Consider not only code, but also infrastructure and documentation as code.
• Develop tools to make operations more efficient and increase quality of service.
• Work in a team of specialists where everyone helps each other in an open and trusting way.

Qualifications

Your Profile

• At least 5 years of Solution Engineer or similar experience working with cloud technologies.
• Knowledge and proved experience with Cloud operation and technologies
• Application operation with High Availability
• Cloud native operation
• Linux distros: Ubuntu/eulerOS/redhat
• Experience with PostgreSQL Development and Management in a cloud environment
• Kubernetes 
• Good communication skills with a distributed team across Europe in English
• REST-API Development
• Expert in ETL design and development
• Data Modeling in RDBMS/NoSQL
• Experienced in designing system architecture

Experience and knowledge in these areas are a plus:

• CI/CD
• DevOps
• Container technologies
• Deeper experience in design and building up infrastructures.
• Docker
• Agile Methodology (Scrum)
• OpenStack
• Big Data & Data Analytics
   

Application administration:

• Apache Kafka
• Nginx
• Kubernetes
• Elastic stack
• Grafana
• PostgreSQL
   

Toolset – you will be working with:

• Gitlab CI/CD
• Python and CLI
• Confluence
• JIRA
• Webex Teams
• Zulip
• Jenkins
• Dbeaver

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Job Description

Tasks:

Are you passionate about products? We share your enthusiasm! At Open Telekom Cloud, we're seeking a dynamic Product Manager to join our team. In this role, you'll take charge of managing your own product portfolio right from the start. You'll play a pivotal role in enhancing our existing product lineup and introducing exciting new offerings to the market. You can expect upcoming tasks:

• Manage the end-to-end product lifecycle from ideation to the launch of the product including monitoring of the products success & a potential end-of-life management
• Define product vision, roadmap, and prioritization based on customer needs and business goals.
• Work closely with engineering teams to prioritize features, track progress, and ensure timely delivery of products and services.
• Collaborate with the marketing team to develop go-to-market strategies, product messaging, and marketing collaterals.
• Support marketing and sales efforts by providing product expertise, participating in customer-facing activities, and contributing to sales enablement materials.
• Conduct market research and competitor analysis to identify market trends and opportunities.
• Analyze product metrics and key performance indicators (KPIs) to track product performance and identify areas for improvement.

Qualifications

Profile:

We are looking for an applicant who has high expectations of themselves, is conscientious but also open-minded and communicative. You will be able to present and explain complex IT solutions according to the target group. The following description rounds off your profile:

• Proven experience as a product manager or similar role, with a track record of successfully launching and managing products.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Solid understanding of Agile methodologies and product management frameworks (e.g., Scrum, Kanban).
• Experience with product management tools such as JIRA, Trello, or Asana.
• Passion for technology and innovation, with a customer-centric mindset and a commitment to delivering high-quality products.
• Business fluent in written and spoken English, German is desireable
• Experience in managing supplier relationships.

If you are ready to take on a challenging yet rewarding role where you can make a significant impact, we invite you to apply for the position of Product Manager. Join us on our journey to consolidate and further expand our leading position in the public cloud segment.

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