Cash is old school. Out of pocket expenses suck. Workplaces need to be more trusting, progressive and – we're gonna say it – fun. And that's what we're here to do. But we need your help.

Who are we? 

We are a Danish fintech startup -well, not that much of a startup anymore, but our values are deeply and strongly shaped around that. That being said, we believe in a flat hierarchy and bottom-up decision making: from being around our offices, to the team meetings and our vocal slack community, working with us you will find a place where every voice is heard, where people spar their ideas and are not afraid to ask questions and improve themselves and others. We listen to each other and adapt accordingly.

About the role

As part of our growing Revenue Operations department, we have established a team called Business Architecture & Technology.This team will focus on optimising processes, data and tools for our commercial part of the business (Marketing, Sales, Partnership CX) 

Your role in this will be to help us design and implement new tools to support this. Think of it as this - we need to make sure the commercial aspect of Pleo is happening as smoothly and efficiently as possible. We achieve this through designing and maintaining the tech stack and related processes. 

In Pleo, Revenue Operations is a cross-functional discipline that goes across many areas, such as the demand and opportunity management process, sales planning and forecasting, as well as monitoring business performance. Hence this is a unique opportunity to learn more about the many different aspects of running a business, the decision processes and prioritisation needed to execute strategic projects, and insights into where the company is going - almost like a front-row seat!

Job Summary:

We are seeking a skilled and detail-oriented Business Systems Analyst with expertise in web technologies to join our dynamic team. In this role, you will serve as the bridge between the business and IT teams, focusing on the analysis, design, and implementation of web-based applications and systems. The ideal candidate will have a strong understanding of web development stacks, experience in gathering and defining business requirements, and the ability to translate them into functional specifications for technical teams

Key Responsibilities:

Requirement Gathering & Analysis:

• Collaborate with stakeholders to understand business processes, needs, and objectives.
• Elicit, document, and prioritize business and technical requirements for web-based solutions.
• Conduct gap analysis to identify areas for improvement in existing systems.

System Design & Documentation:

• Translate business requirements into detailed system specifications, user stories, and use cases.
• Develop workflow diagrams, wireframes, and mock-ups to support system design.
• Ensure systems are designed to meet scalability, security, and performance requirements.

Project Coordination:

• Collaborate with cross-functional teams including developers, UI/UX designers, and QA engineers to ensure the successful implementation of web applications.
• Track project milestones and deliverables, ensuring alignment with timelines and business goals.
• Act as a liaison between business and technical teams to ensure clear communication and understanding of requirements.

Testing & Quality Assurance:

• Develop test plans, coordinate user acceptance testing (UAT), and ensure systems meet business requirements.
• Identify, document, and resolve any issues or bugs during the testing phases.

Continuous Improvement:

• Monitor system performance and make recommendations for improvements and optimizations.
• Stay updated on emerging web technologies and industry trends to drive innovation in web-based business systems.

Required Skills & Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field.
• 5+ years of experience as a Business Systems Analyst or in a similar role with a focus on web-based technologies.
• Strong understanding of web development stacks, including front-end, back-end, databases, and cloud-based solutions.
• Experience with web technologies such as HTML, CSS, JavaScript, APIs, and content management systems (CMS).
• Familiarity with agile development methodologies (Scrum, Kanban) and project management tools (JIRA, Confluence).
• Proficiency in creating detailed business process documentation, system requirements, and technical specifications.
• Excellent communication, problem-solving, and analytical skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Preferred Skills:

• Experience with cloud platforms like AWS, Azure, or Google Cloud.
• Experience with Hubspot CMS is an added advantage.
• Familiarity with web security standards and practices (e.g., OWASP).
• Knowledge of databases and SQL for data analysis and reporting.
• Certification in Business Analysis (CBAP, CCBA) or related field.

Show me the benefits!????

• Your own Pleo card (no more out-of-pocket spending!)
• A monthly allowance of €55 per month (INR equivalent) towards your lunch ????
• Hybrid, flexible working arrangement
• 25 days of PTO + public holidays
• Option to purchase 5 additional days of holiday through a salary sacrifice
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far  ❤️‍????
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously 
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work ????
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

Engineering at LivePerson is an inspired, customer-obsessed organization dedicated to building solutions that redefine the Conversational AI industry. We work in small, collaborative, agile and mission-driven teams with a clear mission empowering quality, continuous feedback, testing, monitoring and end-to-end ownership.

You will: 

• Develop and implement test plans and test cases according to project requirements and specifications.
• Identify, document, and monitor software defects and inconsistencies.
• Collaborate with developers and product managers to comprehend product requirements and deliver timely feedback on test results.
• Conduct regression testing, smoke testing, and exploratory testing.
• Ensure thorough investigation, documentation, and resolution of all reported issues.
• Participate in test planning and estimation activities.
• Maintain detailed documentation of test results and testing progress.
• Continuously enhance testing processes and methodologies.
• Stay updated on the latest trends and best practices in Quality Assurance

You have:

• Minimum of two years of experience as a QA Engineer, mostly engaged in manual testing.
• A track record of success in manual testing or a related QA position.
• Solid understanding of QA procedures and the Software Development Life Cycle (SDLC).
• Ability to write precise, succinct, and thorough test plans and cases.
• Expertise with a range of testing methodologies and approaches, such as regression, smoke, and functional testing.
• Strong analytical and problem-solving abilities.
• A keen eye for detail and excellent planning abilities.
• Strong interpersonal and communication abilities.
• Proficiency in executing tasks in a collaborative setting.
• Fundamental understanding of automated testing methods and tools.
• Some of the good-to-have qualifications:
• Knowledge of test management and problem-tracking systems such as Jira
• Familiarity with Postman and other API testing tools.
• Understanding of the Scrum and Agile techniques.
• A plus is having ISTQB certification or an equivalent.

Benefits: 

• Health: Medical, Dental, and Vision
• Time away: Vacation and Holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. 

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

Engineering at LivePerson is an inspired, customer-obsessed organization dedicated to building solutions that redefine the Conversational AI industry. We work in small, collaborative, agile and mission-driven teams with a clear mission empowering quality, continuous feedback, testing, monitoring and end-to-end ownership.

You will: 

• Develop and implement test plans and test cases according to project requirements and specifications.
• Identify, document, and monitor software defects and inconsistencies.
• Conduct regression testing, smoke testing, and exploratory testing.
• Ensure thorough investigation, documentation, and resolution of all reported issues.
• Ensuring adherence to project timelines, quality standards, and best practices.
• Effectively communicating testing progress, problems, and suggestions for improvement to management, stakeholders, and team members.
• Participate in test planning and estimation activities.
• Maintain detailed documentation of test results and testing progress.
• Continuously enhance testing processes and methodologies.
• Keep up with the most recent developments and industry best practices in quality assurance. 
• Help the test automation team incorporate more automated tests into the testing procedure to increase the amount of automated test coverage.

You have:

• Minimum of Six years of experience as a QA Engineer, mostly engaged in manual testing.
• A track record of success in manual testing or a related QA position.
• Solid understanding of QA procedures and the Software Development Life Cycle (SDLC).
• Ability to write precise, succinct, and thorough test plans and cases.
• Expertise with a range of testing methodologies and approaches, such as regression, smoke, and functional testing.
• Knowledge of test management and problem-tracking systems such as Jira
• Familiarity with Postman and other API testing tools.
• Understanding of the Scrum and Agile techniques.
• Strong analytical and problem-solving abilities.
• A keen eye for detail and excellent planning abilities.
• Strong interpersonal and communication abilities.
• Proficiency in executing tasks in a collaborative setting.
• Fundamental understanding of automated testing methods and tools.
• Some of the good-to-have qualifications
• A plus is having ISTQB certification or an equivalent.
• Understanding of one or more of the following:

1. 1. Automation tools: Cypress, Nightwatch, Selenium
   2. CI/CD: GitLab
   3. Programming Languages: Java or JavaScript

Benefits: 

• Health: Medical, Dental, and Vision
• Time away: Vacation and Holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. 

Nextiva is seeking a Product Manager to join our growing team. As a Product Manager, you will be responsible and accountable for:

- Developing and harvesting product ideas by processing customer and user needs

- Prioritizing the feature backlog by keeping in mind the bigger business objectives

- Successful execution, delivery, and adoption of the product(s) and features

An ideal candidate:

- Will act as the point person for the Business, Development Teams, and the UX Teams

- Actively gets involved with product planning, UX Research, and Design

- Is self-directed, not afraid to ask questions, a team player, and is motivated to continually work towards the best possible product solutions for Nextiva’s customers

- Attention to detail, coordination on multiple projects, the ability to adjust quickly to changing product priorities, as well as the ability to anticipate or research customer needs and account for those in the product are all important skills to be successful in this role.

**Key Responsibilities**

- Work effectively with and build relationships between yourself and the developer teams that you manage, even if the individuals on your teams do not report directly to you. You are the point person between developers, QAs, project managers, and product designers.

- Manage & drive product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation.

- Account for the customer’s voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing data in Power BI, Salesforce, and Pendo. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed. 

- Focus on **self-serve onboarding** for customers and end-users across the platform, including onboarding for the full platform and various channels.

- Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads.

- Be able to write clear and detailed product initiatives, feature/epics, story’s, design requests, and bug tickets within Jira for developers, product designers, QA/QE team members.

- The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction.

- Attend or lead meetings and refinement/grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes.

- Participate in ideation and discovery sessions for product initiatives and features.

- Product Design, Product Research, Product Marketing, and Product Managers drive these sessions.

- Review and include NPS, customer feedback via Pendo, customer escalations, and partner suggestions into your dev team’s backlogs.

- Integrate feedback on **packaging**, **billing**, **system admin reporting**, and **broader administrative and provisioning** experiences.

- Identify and communicate potential issues with priorities or sprints to product leadership.

- Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams’ efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this.

- Keep the Product Marketing team in the loop on product releases. You will work closely with them on market research, product positioning, and customer communication.

- Work closely with Customer Support; help write how-to articles and contribute to runbook creation.

- Support internal and external training efforts.

- Be a self-starter; this role will often be self-directed, requiring an individual with a can-do attitude who is willing to learn new skills and can thrive in a fast-paced environment.

**Qualifications**

- 8-10 years’ experience in a Product Manager or Project Manager role at a technology company.

- Bachelor's degree.

- Deep understanding of customer needs, market offerings, competitive position, feature requirements, and business model to ensure a viable & profitable product.

- Ability to effectively communicate and manage multiple competing priorities.

- Training and presentation experience with stakeholders or coworkers.

- Experience working closely with stakeholders to deliver high-profile product features.

- Familiarity with **packaging products in tiers, user management, tenant provisioning, dashboard reporting,** and **analytics**.

- Ability to deliver projects quickly, reacting to tactical high-impact changes that require strategic solutions.

- Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks.

- Strong interpersonal, collaboration, and organizational skills.

- Leadership, ownership, conflict resolution, and accountability must be strengths.

- Excellent time and project management skills.

- Ability to work in a fast-paced, rapidly changing environment.

- Excellent written, verbal, and presentation skills.

- High proficiency in instructional writing and technical writing; as it relates to writing product briefs as well as Epic and Story tickets for developers, product designers, and QAs.

**Software Proficiency:**

- Microsoft/Google products (required)

- Jira & Confluence (required)

**Bonus Points For:**

- Scrum, Kanban, Agile certifications

- Experience with agile environments

- First-hand QA/QE experience and/or software engineering/software development experience

- Master’s Degree in any related field

- **Full-stack platform and cloud experience** that includes a broader scope in **admin and provisioning**.

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Total Rewards 

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

The expected hiring range is $115,000 - $204,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. 

• Health ???? - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• Insurance ???? -Life, disability, and supplemental indemnity plans 
• Work-Life Balance ⚖️- Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays 
• Financial Security ????- 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• Wellness ????‍ - Employee Assistance Program and comprehensive wellness initiatives 
• Growth ???? - Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-JG1 #LI-Remote

Job Tittle Associate Quality Assurance Analyst

Location - Remote India

Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.  

Headquartered in the U.S., we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it. 

This role is key to helping our clients succeed with Drupal by providing Quality Assurance coverage of projects and deliverables, through a delivery model focused on best practices, standards, and Acquia products.

Responsibilities:

• Follow manual and automated testing best practices in testing of features and bugs as part of development lifecycle
• Work as part of an Agile team in preparing Quality Assurance strategies, plans, and test scenarios based on customer requirements
• Participate in all aspects of the software development life-cycle, ensuring that functional requirements are converted into high-quality, working application components that meet specifications.
• Assure delivery of high quality code by raising quality issues, tracking their progress, and validating resolution 
• Manage metrics and reports of project quality for ongoing review with Project Manager and stakeholders
• Accountable for validating of the quality of technical artifacts before they are delivered
• Participate in client meetings and workshops, as required
• Estimate the amount of work required to deliver requirements
• Report on blockers and collaborate with team members to reach resolution
• Ad Hoc duties as assigned

Skills and Attributes:

• 1-3 years experience in quality assurance role
• Experience in testing of moderate to complex web implementations and CMS-based solutions like- Drupal, Wordpress, Zoomla, Magento, Sitecore etc
• Experience in testing for responsive design across multiple devices and browsers
• Experience with manual testing tools and frameworks such as BrowserStack, CrossBrowser Testing; 
• Keen attention to detail, with ability to break down customer requirements into logical test scenarios covering functional and non-functional aspects
• Skilled at collaborating with team members and partners in a matrixed environment
• Flexible and able to deal with frequently shifting priorities
• Excellent written and verbal communication skills, with an ability to collaborate asynchronously in a multi-time zone environment
• Commitment to delivering high-quality software on time
• Bachelor's or higher degree in Computer Science or related discipline, or equivalent work experience

Nice to have

• Drupal experience preferred.
• Experience and interest in automated testing and continuous integration a plus
• Experience and interest in Agile methodologies including Scrum or Kanban, with tools such as JIRA a plus
• Experience with test case management tools such as Zephyr preferred.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.