Your Role

We’re looking for an Account Executive to support market development of net new or acquisition revenue while also expanding current accounts. This role will be focused on NCAA Division I volleyball and elite North American volleyball federations. 

To succeed, you’ll:

• Own a sales cycle. You’ll collaborate with commissioners, athletic directors and coaches to ensure that their schools and teams have what they need.
• Close sales on the phone and through online demos. We believe the more calls and demos you make, the more sales you make.
• Work across elite volleyball.Whether it’s NCAA volleyball or professional volleyball federations, you’ll know how every team can benefit from video analysis. Understanding our customer personas is extremely important.
• Travel. You'll occasionally visit your territory to meet prospective customers on the front lines (which is one of our company values).

At Hudl, we pair Account Executives (who focus on growing acquisition revenue) with Customer Success Managers (who focus on engagement, implementation and renewal revenue). This helps us ensure we're growing across all product verticals and locations, and we’re supporting customers' journeys with Hudl.

Our priority is to hire someone for this role who lives near our offices in Lincoln or Omaha, Nebraska, but we're also open to remote candidates who live in the following states: AL, AZ, FL, GA, ID, IL, IN, IA, KS, KY, LA, MA, MI, MN, MO, NE, NH, NC, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WY.

Must-Haves

• Volleyball coaching experience. You’ve been a head coach or an assistant coach at the DI level, and you’re comfortable using our volleyball products.
• Sales know-how. You’ve spent at least two years in business-to-business sales and you have a consistent track record of achieving (or exceeding) goals. 
• Motivation. You’re excited by the prospect of owning elite volleyball across North America. You love to beat your own records, expect the best from yourself, and always want to keep improving. 

Nice-to-Haves

• SaaS experience. If you’ve spent time selling software-as-a-service, that’s a plus.
• Organizational skills. You’re comfortable mapping out your days with the prospects you’re going to contact, and know how to be successful in a remote environment (if applicable).
• Prior Salesforce usage. It’s our CRM software, but don’t worry if you’re not familiar with it yet.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medicalinsurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

The Basics:

The hourly rate for this internship is $27.00. This hourly rate is an estimate for what Tanium will pay an intern. The actual rate offered may be adjusted based on a variety of factors, including but not limited to, education, skills, training, and experience. In addition to an hourly rate, interns will be eligible for 401k matching and a monthly allowance for communications reimbursement. 

What you’ll do:

• Collaborate with sales on inbound support requests  
• Monitor day-to-day activities related to incoming requests from Sales team 
• Learn basic principles of quote creation and price structuring within programmatic guidelines  
• Provide guidance to sales on quoting and pricing requests  
• Utilize and learn Salesforce, CPQ (Quoting tool), and other systems related to quoting/pricing 
• Develop basic understanding of Quote to Cash processes 
• Identify and escalate system and process issues to assist with resolution 
• Contribute to various administrative functions related to reporting across many systems and tools 
• Assist with ongoing management and maintenance of monitoring dashboards in Salesforce  
• Support Ad Hoc system projects and testing requirements as directed by Sr. Manager, Center of Excellence 

We’re looking for someone with:

• Authorized to work in the U.S. now and in the future  
• Available to work full-time from June 9, 2025 to August 15, 2025   
• A currently enrolled Bachelors degree candidate, ideally with a 3.5+ GPA  
• Graduating Fall 2025 or Spring 2026    
• Familiar with project management tooling and augmentation   
• Fluent in MS Office (Word, PowerPoint, Excel, Outlook)   
• Strong organization and management skills - ability to prioritize and multitask on various initiatives while upholding quality and product integrity   
• Excellent in verbal and written communication (copy editing and proofing)   
• Proactive, forward thinking, ability to strategize and problem solve   
• Creative and demonstrates innovative thinking regarding proposal win strategy  

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its converged endpoint management (XEM) platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visitwww.tanium.comand follow us onLinkedIn andX. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

For more information on how Tanium processes your personal data, please see our Privacy Policy

About the Opportunity

We're seeking a Product Manager to join us in delivering on our mission of building a simpler, more streamlined and customer-centric home buying and selling experience.  This role will report to our Sr Manager, Product Management.

This position is not eligible for visa sponsorship.

In this role, you will

• Drive impact as a member of a small product team by partnering closely with Sales, Growth, Ops, & Finance to deliver meaningful step-change impacts to our business across acquisition & conversion efforts.
• Move quickly to develop solutions, coordinating with operators on tech-enabled process improvements, third-party solutions, or first-party software
• Create detailed product requirements for engineering and design partners, and collaborate closely with them during roadmapping, prioritization, and development.
• Dive into reports and dashboards to understand the impact of launches and ideate on the next versions.
• Adopt an outcomes-focused approach to ensure we’re always solving the most important problems or opportunities. 
• Conduct regular customer, real estate agent, and internal interviews to understand the motivations of our internal & external users and identify digital product opportunities.
• Get up to speed on the residential real-estate industry and become well-versed in the home buying, home selling, and home valuation processes. 
• Build upon good product management practices at Homeward and continue to help us adopt best practices around product prioritization and requirements reviews.

What you’ll bring

• You have 2+ years of product management experience in a high-performance startup or technology company. 
• You’re able to ship quickly and adjust your process to fit the needs of an early stage startup. You create high-quality product requirements in short cycle times. You value shipping a good solution now over a great solution several weeks from now. At this stage of our company, we need to get our product in front of customers so we can continually iterate on it. 
• You’re exceptionally detail oriented. You can shift between big picture and fine detail rapidly, and you’re a wizard with documentation.
• You are an excellent communicator and can match your style/tone to different situations effectively. You may jump from a roadmap review with internal senior leadership to an integration check-in with an external agent partner to a detailed PRD review with engineers – a knack for context switching is key!
• You’re collaborative and open to feedback. You’re great at working as part of a team and love getting input on your roadmap and product requirements so you can continuously improve. 
• You’re interested in improving the complex, emotional process of buying and selling a home and making it the exciting milestone in people’s lives that it deserves to be.

Nice-to-haves:

• Prior real estate, proptech, or fintech experience.
• Experience with Salesforce and Looker
• Experience writing SQL and/or building reporting
• Experience managing API integrations with third-party partners
• Exposure to Sales/Growth stakeholders, tools, and workflows 

 Perks & Benefits:

• Base compensation range: $115,000- $130,000 based on experience 
• Remote-first environment (our headquarters are in Austin, TX)
• Exciting stock option grant for every full-time employee 
• 401(k) employer contribution match 
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

See more about how Homeward takes care of our team by providing a generous package of benefits here

The Role

The Account Management team at Addepar is responsible for cultivating critical relationships and growing revenue.

This is an exciting opportunity to join a fast-growing entrepreneurial company. We’re looking for a leader who thrives in fast-paced environments and enjoys the challenge of working with varied clients with complex needs. The ideal candidate is comfortable working hands-on, is high-reaching, and is results-based.

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.

The current range for this role is $89,000 - $139,000 (base salary)  + bonus + equity + benefits. 

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.

What You’ll Do

• Work cross-functionally to drive revenue growth across a portfolio of clients through renewals & additional products
• In conjunction with the Client Engagement & Success Management (CESM) team, cultivate relationships across your portfolio of assigned clients, connecting with key business executives from C-level on down.
• Partner with the CESM team to deliver scheduled business reviews to key business contacts to increase awareness and growth around the full suite of Addepar products.
• Develop a strategic and targeted approach to attain and exceed annual sales quota and net retention targets.
• Maintain accurate forecasting and pipeline management
• Lead renewal process
• Use Salesforce effectively to run the sales process from lead generation to close and maintain relevant data

Who You Are 

• 6-8+ years of account management experience
• Track record of successfully implementing sales strategies, meeting and exceeding goals
• Strong executive presence and ability to successfully navigate all levels of highly matrixed organizations
• Experience developing and selling sophisticated business solutions at the C-Suite level
• Outstanding communication and presentation skills to C-level executives
• Ability to influence internal and external decision-makers and get results
• Strong time management and prioritization skills
• Demonstrates strong customer focus 
• Work constructively with others to build consensus
• Experience working in Financial Services or Fintech preferred

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

As a Digital Technical Account Manager, you will join Invoca's Customer Success team to play a meaningful role in driving product adoption and expansion for target accounts within Invoca’s self-serve, Digital customer segment. Through prescriptive technical consultations, solution design, and project management, you will provide tactical guidance for Invoca customers to navigate the technical aspects of our technology to help drive incremental value from our products. With strong organizational and project management skills, you will lead the successful planning and execution of strategic, technical customer initiatives spanning various industries and use cases. You will coordinate effectively with cross-functional stakeholders to solve problems and identify how your customers can benefit from new solutions and features. 

This technical and hands-on position requires you to work in a team and individual work setting, contributing to all aspects of Digital customer success including enabling other team members through templates and process designs, advocating on behalf of your customers for product enhancements, and advising customers on how to succeed using Invoca.

You Will:

• Act as a strategic technical point of contact for short-term, limited-scope engagements with Digital customers that focus on driving product adoption, platform optimization, and upsells
• Identify and implement technical features and functions to measure and report on desired customer outcomes
• Serve as an Invoca product expert, tracking customer patterns and partnering with product and technical teams to relay customer feedback and advocate for solutions
• Work alongside the Digital Customer Success team to understand what is most important to the customers in the segment, preview new product releases, and identify opportunities for customers to adopt new products and participate in beta programs
• Monitor and project manage ongoing engagements between the customer and other internal technical teams, helping triage and solution technical blockers
• Train and enable new and existing customer account admins on how to best utilize and navigate their Invoca platform
• Assist with building enhancements to Invoca customer accounts to meet new needs including campaign management, Invoca ConnectApp integrations, and report-building
• Technically manage and/or implement ad-hoc customer and internal special projects, including customer migrations or other team initiatives
• Maintain and monitor the health of customer accounts to maximize long-term value

You Have:

• 4+ years of successful technical account management, implementation, or deployment experience in a customer-facing role required
• Working knowledge and functional understanding of front-end web languages including JavaScript, HTML, and CSS
• Customer-first mentality; ability to empathize and create customer loyalty
• Experience in scoping, clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
• Excellent oral and written communication skills - communicating with both internal and external stakeholders
• Strong organizational and analytical skills and the ability to work at a highly detailed level
• Knowledge and experience using APIs, webhooks, and general data transfer architectures and techniques  
• Ability to deeply articulate and compare customer needs along with their relevant business value to both internal technical and non-technical audiences

Bonus qualifications: 

• Background in SaaS
• Background in telecom, mobile, or digital media a plus
• Hands-on experience with web analytics, CRM, marketing automation, bid management, ad-serving, and attribution software a plus
• Working knowledge of the digital marketing technology landscape is a plus

Salary, Benefits & Perks:

Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our offerings:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, 3 days volunteer time and more.
• Healthcare -Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members
• Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need
• Sabbatical -We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service.
• Wellness Subsidy - In further support of your well-being,Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
• Position Base Range- $70,000-$105,000/yr plus bonus potential

This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

Director, Strategic Sales 

Remote - US

East Coast, Atlanta or Raleigh Preferred**

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• Manage a team of high caliber Strategic  sellers to ensure all quotas and objectives are met or exceeded
• Build strategies to generate and grow new license revenue in assigned accounts and territories
• Utilize solution-selling and value-added, ROI driven methodologies to sell enterprise fraud risk and authentication solutions.
• Develop and maintain sales plans and strategy to deliver annual sales targets.
• Execute each sales activity in accordance with Pindrop’s sales process which includes opportunity identification and qualification, solution proof of concept, development of business case and ROI, pricing and license development, negotiation and contract signing process.
• Collaborate with Pindrop sales engineers and analytical teams to oversee proof of concepts and construct results presentations.
• Disciplined and accurate forecasting and reporting of opportunities and all sales activities within Salesforce.
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends and technologies in order to successfully sell.
• Present full solutions and conduct product demonstrations for customers.

Who you are

• You instill trust both internally and externally, you understand when to lean in versus supporting from a distance
• You are a winner and a fighter: You do not take no for an answer or accept things as they are, rather you are persistent. You ask not why, but why not with curiosity and determination
• You are passionate and desire to work at an early-stage, high-growth company with a growth mindset
• You have strong acumen in both business and technology and you have the ability to effectively articulate solution value propositions
• You are strategic at heart and you also “roll up your sleeves” and get into the weeds when needed
• You are successful at leading sales reps (all levels of tenure/experience) through a servant style leadership approach
• You have exceptional communication, interpersonal skills, and presentation skills, and work effectively cross functionally gaining buy-in from internal and external stakeholders
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and positive, and believe that you can make any problem into a solution
• You are resourceful, excited to uncover and implement innovative solutions, and deliver results
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 10+ years experience selling to Strategic customers (Fortune 500)
• Success closing license sales deals of $1M+
• Experience selling at SaaS companies 
• 3+ years of sales management experience
• Experience in Account Management, growth and renewals
• You are a change agent and able to facilitate change to help the business evolve 
• Must have carried a quota as a Strategic sales executive prior to leading teams
• Must have led a team and have had proven levels of success 
• Ability to sell complex and multi-dependent software
• Proven record of successful selling, business development, executive level influence, negotiation, and exceptional communication and presence
• Demonstrated proficiency with software productivity tools (e.g. Salesforce, Clari)
• Background in Security or other relevant industry experience a plus 

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

• Within 30 daysyou’ll be introduced to the sales organization to learn expectations, targets, and company wide OKR’s. You will meet 1:1 with your reps to develop manager/individual contributor relationships.

• Within 60 daysyou’ll be running a strategic sales team of high performing, tenured reps to ensure they are well supported, and driving attainment goals. 

• Within 90 daysyou’ll be held accountable for maintaining and delivering on metrics as a sales leader while continuing to partner with internal/external stakeholders. 

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Recurring monthly Phone and Internet allowance
• One Time home office allowance
• Remote first environment – meaning you have flexibility in your day!
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

 #LI-Remote

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

About the Role

As a Revenue Accountant, you will report to the EMEA Senior Revenue Manager and be responsible for focussing on and developing the Quote to Cash work stream.  Working with both the Finance team and wider business to provide both a high level of revenue assurance and meaningful insights to assist decision making.

• Ensuring revenue is recognized in line with US GAAP (ASC 606) and local GAAP
• Assist with the Revenue month end close process, including review of revenue entries, reconciliations, and account analysis in a timely manner
• Working closely with the Billing team to build and maintain robust process to safeguard the completeness and accuracy of the quote to cash process
• Developing relationships with the Sales team to enable the interpretation of complex contracts, ensuring the revenue is recognised correctly and billed appropriately
• Reviewing and processing Credit Notes raised in the business
• Track & post Professional Services project revenue including WIP analysis
• Run and analyze Revenue Waterfall reports to assist with forecasting
• Revenue reporting and quarterly presentation preparation
• Ad hoc deep dive and analysis of revenue

Experience you must have

• Minimum 2 years of experience 
• Qualified (ACA/ACCA/CIMA) or Business and Finance Degree
• Advanced Excel
• Strong understanding of double entry and the dynamic between the Income Stmt and Balance Sheet
• Strong experience of internal controls
• Experience in SaaS or technology industry 
• Experience using Salesforce, Intacct, Google Sheets

Qualities Expected

• Problem solving and detail oriented mindset
• Passion about delivering excellence
• The ability to work on multiple work streams at the same time
• Self-motivated and driven nature
• Strong verbal and written communication skills
• Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results
• Ability to step up, take on daily challenges and most importantly have a sense of humor
• Work to deadlines
• Critical thinking skills

Conclusion 

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About Acquia
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

We are seeking a highly organized and strategic-minded Business Operations Manager to oversee and optimize business operations for our Customer Success Organization. This pivotal role will be responsible for managing business operations of multiple teams including Support, Technical Operations, Professional Services, Technical Account Management, Client Value Management, and Learning Services. The ideal candidate will excel in business governance, continuous improvement, and ensuring operational excellence across the Customer Success Org. This highly visible position will report directly into the VP, CS Business Operations and partner closely with Customer Success leadership teams.

Responsibilities:
Operational Leadership: Provide strategic direction and operational leadership for the Customer Success Org, ensuring alignment with company goals and objectives.
Team Management: Manage a diverse global team 
Process Optimization: Implement and optimize operational processes to enhance efficiency, quality, and scalability across all teams.
Reporting and Analytics: Develop and maintain reporting frameworks to track key performance metrics and provide insights to leadership on operational performance.
Governance and Compliance: Ensure compliance with company policies, procedures, and regulatory requirements within the Customer Success Org.
System Management: Oversee the implementation and maintenance of systems and tools used by the Customer Success teams, ensuring they support operational needs effectively.
Revenue Operations: Collaborate with Finance and Sales Operations to manage Professional Services revenue operations including month end billing, and ensure accurate forecasting and reporting.
Capacity Planning: Plan and forecast resource allocation and capacity needs to support the growing demands of the organization.
Vendor Management: Manage relationships with external vendors and partners to ensure effective service delivery and cost management.
Employee Events: Coordinate and organize internal events and initiatives to foster team engagement and morale within the Customer Success Org.
Governance of Critical Processes: Establish governance frameworks for critical processes to ensure consistency, compliance, and operational resilience.
Business Continuity: Maintain business continuity plans and procedures to mitigate operational risks and ensure uninterrupted service delivery.

Requirements:
Bachelor’s degree in Business Administration, Operations Management, Finance or a related field. MBA or equivalent experience preferred.
Proven experience (5-7 years) in a similar role managing business operations within a technology company or a customer-centric organization.
Strong leadership and managerial skills with the ability to lead and motivate cross-functional teams.
Experience in process optimization, project management, and implementing operational efficiencies.
Excellent analytical skills with the ability to translate data into actionable insights and strategies.
Strong understanding of revenue operations, capacity planning, and vendor management.
Exceptional communication and interpersonal skills with the ability to collaborate effectively at all organizational levels.
Proven ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
Proficient with Microsoft Excel/Google Sheets
Experience with CRM systems (e.g., Salesforce), ERP systems, Business Intelligence Tools (e.g. Domo) are a plus.

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

About the Role:

The Director of Marketing Operations and Analytics is a key strategic role responsible for driving the efficiency, scalability, and data-driven effectiveness of the marketing function. You will oversee marketing technology, data infrastructure, and analytics, ensuring that marketing strategies are executed flawlessly and that performance is measured and optimized for growth. This role combines operational leadership with deep analytics expertise, empowering the team with insights that enable smarter, faster decision-making. You will play a pivotal role in aligning marketing activities with revenue goals, customer insights, and overall business objectives.

The ideal candidate is constantly thinking about the next generation of digital marketing; how we can achieve more with what we have, how do we meet buyers where they are, assess if there are gaps in our tech stack, drive increased adoption and usage of our tools to increase sales and marketing productivity.  

As the marketing organization’s operational backbone, this role requires a proactive forward-thinker and hands-on leader who is passionate about innovation, technology, and the intelligent use of data to drive results.

Key Responsibilities:

Marketing Operations:

• Design and lead the marketing operations strategy, ensuring scalable processes across lead management, campaign execution, and performance tracking.
• Manage the marketing technology stack (CRM, marketing automation, data orchestration, analytics tools, etc.) to ensure seamless integration, usability, and alignment with the sales and customer success teams.
• Own the lead management process, including lead scoring, nurturing workflows, segmentation, and routing to ensure high-quality leads are passed to the sales team.
• Develop and optimize marketing workflows, increasing efficiency through automation and best practices across the team.
• Ensure cross-functional alignment between marketing, sales, and account management teams, ensuring that all campaigns, data, and initiatives are in sync with organizational goals.
• Govern data management and integrity, including data hygiene, compliance (e.g., GDPR), and accuracy across all marketing and sales platforms.

Analytics & Insights:

• Lead the marketing analytics function, creating dashboards and advanced reports that provide deep insights into the full customer journey, including lead generation, attribution, funnel performance, and campaign effectiveness.
• Build and maintain marketing models, such as multi-touch attribution, predictive lead scoring, customer segmentation, and lifetime value analysis, to enable more accurate forecasting and performance measurement.
• Partner with finance and revenue operations teams to align marketing metrics with overall business objectives, creating a cohesive view of marketing’s impact on pipeline and revenue.
• Monitor market and competitive trends using advanced analytics to inform strategy, campaign planning, and optimization efforts.
• Deliver actionable insights to the executive team, identifying opportunities for growth, optimization, and innovation across all marketing programs.

Leadership & Strategy:

• Provide leadership and mentorship to the marketing operations and analytics teams, fostering a culture of continuous learning, collaboration, and innovation.
• Develop operational and analytics talent within the marketing team by providing coaching, training, and development opportunities.
• Drive a culture of data-driven decision-making across the marketing team by promoting analytics best practices and the regular use of insights to inform strategies.
• Drive operational efficiency, and ensure the successful execution of key initiatives within the digital marketing organization. 
• Lead the evaluation and selection of new technologies, vendors, and tools to enhance marketing operations and data analysis capabilities.
• Manage budget for the marketing operations and analytics functions, ensuring efficient use of resources while maximizing ROI from tools, technology, and processes.

Qualifications:

• Bachelor’s degree in Marketing, Business, Data Science, or a related field; MBA or advanced degree preferred
• 7+ years of experience in marketing operations, analytics, or related roles, with at least 3 years in a leadership capacity in a SaaS or technology driven environment
• Extensive experience with CRM systems (Salesforce), marketing automation platforms (Salesforce Marketing Cloud) and data orchestration (Openprise).
• Proven track record of managing complex marketing technology stacks, data flows, and multi-channel campaigns
• Expertise in building and managing advanced analytics models (e.g., multi-touch attribution, customer segmentation)
• Strong understanding of marketing KPIs and metrics, with experience developing and managing dashboards and reports
• Experiences with Account-Based Marketing (ABM) and supporting tools such as 6Sense
• Proficiency in data analysis tools (Domo) and knowledge of SQL or similar query languages
• Experience working closely with sales operations and revenue teams to align marketing efforts with pipeline and revenue targets
• Proven ability to implement marketing technology that drives measurable impact on growth
• Excellent leadership and project management skills, with the ability to manage multiple priorities in a fast-paced environment
• Strong communication and presentation skills, with the ability to influence senior leadership and cross-functional teams

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.