About SecurityScorecard:

About the Role

As a Technical Account Manager at SecurityScorecard, you will serve as a trusted advisor to our clients, ensuring they derive maximum value from our platform and services. You will be responsible for managing the technical aspects of client relationships, understanding their unique business requirements, and providing tailored solutions to address their cybersecurity challenges.

The Ideal candidate 

Key Responsibilities

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their technical and business objectives.
• Conduct onboarding sessions to ensure smooth integration of SecurityScorecard's platform with clients' existing systems and workflows.
• Collaborate with clients to develop customized solutions and strategies that align with their cybersecurity goals and regulatory compliance requirements.
• Provide technical guidance and support to clients, troubleshooting issues, and resolving inquiries in a timely and efficient manner.
• Proactively monitor clients' security ratings and performance metrics, identifying potential risks or areas for improvement.
• Act as a liaison between clients and internal teams, advocating for client needs and ensuring timely delivery of services and support.
• Deliver regular reports and updates to clients, highlighting key insights, trends, and recommendations to enhance their security posture.
• Stay informed about industry trends, emerging threats, and best practices in cybersecurity to provide proactive guidance and recommendations to clients.
• Collaborate with Sales and Product teams to identify opportunities for upselling or cross-selling additional products and services to existing clients.
• Continuously strive to improve customer satisfaction and loyalty through proactive communication, responsiveness, and delivering value-added services.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in a technical account management or customer success role within the cybersecurity industry.
• Strong understanding of cybersecurity concepts, technologies, and best practices.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders.
• Demonstrated ability to manage multiple client accounts simultaneously, prioritize tasks, and meet deadlines.
• Experience with CRM systems (e.g., Salesforce) and proficiency in using collaboration tools (e.g., Slack, Zoom).
• Highly organized, detail-oriented, and customer-focused mindset.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Certifications such as CISSP, CISM, or CISA are a plus.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated salary range for this position is $110,000-140,000. Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based upon merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.#LI-DNI

Tanium Software Engineer II (Backend / Fullstack)

The Basics: 

As a Tanium Software Engineer II focused on Backend, you will build and maintain best-of-breed services that power products as part of a nimble development team. Tanium focuses on a customer engagement model and feedback process to ensure our products are designed the right way from the beginning. 

This is a hybrid position, which will require attendance several days each week in Durham, NC.

What you’ll do: 

• Build and maintain Tanium's backend services alongside an agile development team 
• In partnership with our frontend and endpoint teams you will design, develop and test new product ideas from the ground up while working with product management for feedback and input 
• Work on small teams that tackle big challenges in common components like a common data service tasked with unifying and consolidating endpoint data across the entire ecosystem, handling time series data that drive dashboarding and reporting, and exposing data externally through GraphQL enabling partners (like Salesforce) to easily integrate. 
• Delivering higher level services enabled by our core services that directly enable our products. These services focus on everything from security to operations to auditing. 

We’re looking for someone who is: 

Education 

• Bachelor's degree or equivalent experience 
• Computer Science or relevant degree preferred 

Experience 

• 2+ years industry experience 
• Experience working with senior developers designing and building high-impact, high-performance, scalable, observable, and maintainable backend services and APIs 
• Knowledge of at least one of Golang (preferred), Node.js, Python, Ruby, Rust, or Java 
• Experience with HTTP API development including REST and/or GraphQL 
• Experience developing data processing pipelines for real time data 
• Experience with AWS or other cloud platforms 
• Experience with containers and microservices 
• Experience with modern software engineering development and automation tools like git and CI/CD pipelines 

Other 

• Demonstrates sound judgment for balancing between rapid development, long-term code maintainability and supportability 
• Believes in the power of and the need for writing automated tests as part of development 
• Experience debugging when things go wrong 
• Has knowledge of modern backend software frameworks and the versatility to learn new tools 

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its converged endpoint management (XEM) platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visitwww.tanium.comand follow us onLinkedIn andX. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is $95,000 to $290,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

The role: 

• As a member of our Customer Success team, the Mid-Market Customer Success Manager will be the go-to partner for district leaders and manage a portfolio of our mid-market accounts. 
• Reporting to the Sr. Manager, Mid-Market Customer Success, you will work with districts to identify their goals and intended use with Newsela, and will build out a partnership plan to achieve those goals.
• You’ll leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion. 
• You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle.
• You will partner closely with our Professional Learning team to ensure professional development training is meeting the specific needs of your clients.

Why you’ll love this role:

• You’ll have the opportunity to directly influence how district administrators engage with Newsela.
• You will get to represent the future of education, enhance how districts and teachers engage with students, and provide time-saving approaches that allow educators to design customized learning for different levels of learners. 
• You will build partnerships that are outcome oriented and always focused on achieving client success criteria while making Newsela an embedded part of a district’s curricular strategy.
•  Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide, and will ultimately help bring engaging, culturally responsive learning content to students and teachers.

Why you’re a great fit:

• You have 3+ years experience managing a portfolio of accounts in EdTech and have demonstrated the ability to drive revenue through growth, retention, and expansion.
• You are meticulous about understanding your clients’ goals and are their biggest advocate in ensuring they achieve them.
• You are experienced in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals.
• You leverage your strong product knowledge and regional expertise with your relationship building skills to make yourself a trusted partner that clients love working with.
• You have a mastery in strategically planning and executing your client interactions, regularly checking the pulse and proactively reaching out to them to ensure satisfaction and renewals.
• Gainsight and Salesforce (SFDC) experience is a plus.
• Experience owning renewals as a CSM at an EdTech company is strongly preferred.
• This role requires PST or Central working hours. 

Compensation:
Base salary: $75,000 - $80,000
On-target commission: $20,000
On-target earnings: $95,000 - $100,000

Total compensation for this role also includes incentive stock options and benefits. 

About Newsela:

Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.

Why you’ll love working at Newsela:

• Health & Wellness:Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.
• Work From Home:Almost all of our roles are fully remote - tech stipend included!
• Supporting ALL Families: Supplemental programs and time off to take care of your family and yourself.
• Time Off:Flexible PTO to recharge, including Sabbatical Leave
• Inclusive Experiences:Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.
• Professional Development:Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.
• Make A Difference:No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.

Disclaimer: Please be aware of recruitment phishing scams affecting Newsela and other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an @newsela.com email address. You can reach out to jobs@newsela.com if you have concerns about the legitimacy of an email sent by or on behalf of Newsela’s talent acquisition team. Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela.

At Nextiva, our Mid-Market Account Executives help our customers grow their businesses and simplify their lives with our products and solutions. Reporting into our Best-in-Class Sales Leadership team, you’ll be selling Nextiva complete portfolio of products that includes our Cloud-based Business Communications (VoIP) Systems, CRM, and Contact Center Solutions in an inbound as well as on an outbound basis directly to Mid-Market companies (100-2500 employee size).

Key Responsibilities:

• Meets and exceeds a quota of new bookings generated through the sale of Nextiva software products to midmarket businesses
• Meeting with existing customers to up-sell & cross-sell into existing engagements as well as new opportunities.
• Effectively and efficiently logs sales interactions and revenue opportunities to forecast effectively
• Utilization of Nextiva sales process for identification, positioning and lifecycle management of opportunities
• Creates go to market strategies by building, maintaining and maximizing a sales pipeline
• Maintains integrity within the sales process
• An action-oriented problem solver, who’s focused on achieving results through business outcomes

Qualifications:

• 3+ years of B2B sales experience, ideally inUCaaS or CCaaS
• Demonstrated ability to consistently achieve and exceed quota
• Proven ability to manage leads, manage a pipeline, and forecasting within SFDC
• Strong interpersonal skills, ability to convey and relate ideas to others
• Proven track record of selling solutions over the phone with persuasive closing techniques
• Proficient in conducting virtual presentations, online web demos, remote sales processes
• Hands-on Salesforce experience preferred
• Hybrid but must be available to travel 25% of the time 
• Vibrant and energetic attitude with the thrives in a fast-paced environment

You will Rock this Role if you have the following characteristics:

• Customer Focus– you demonstrate a deep care and concern for helping customers succeed, beyond what they even imagined possible
• Business Insights– you are intellectually curious, a consummate learner that helps educate others on the possibilities and potential results of a Nextiva partnership. You bring new ideas to the business for product innovation or processes
• Product Positioning– you have an innate ability and desire to master the Nextiva product suite and get tremendous satisfaction in matching the value and benefit to customer needs
• Influence Decision– you help customers make difficult decisions through caring, forward-thinking, and simple solutions that will make them a hero in their business
• Drives Results– you play to win and realize the benefits to the customer, your personal gain, and the business impact that your sales contribute
• Resourcefulness– you are technically savvy, able to maneuver systems and tools while having conversations. You use systems and tools to your advantage, helping you know more about your customers
  

Compensation, Rewards & Benefits:

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-MP1 #LI-Hybrid