About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

We seek a talented and experienced Senior Product Manager to help prioritize new integrations and enhancements to existing integrations that will help our customers drive more revenue. Integrations with other technologies play a key role in delivering customer value and Invoca has strong partnerships with companies like Adobe, Meta, Google, and Salesforce. Building on our powerful integration tools and strategic partnerships, the candidate will be responsible for discovering, defining and delivering the integrations and use cases that will drive customer success. Working closely with colleagues in Marketing, Sales, Partnerships, and Customer Success, you will contribute to all stages of the product lifecycle including: product ideation, prioritization, creation, enablement, adoption, and monetization strategies.

To be successful, you are passionate about understanding business challenges, discovering opportunities, collaborating with engineers to devise innovative solutions, honing your technical skills, and don’t mind reading through API documentation every now and then. You thrive in a dynamic environment while working to build the best product experience for our customers.

You Will:

• Help to define our integration strategy and craft your team’s roadmap, with a focus on delivering high-value integrations.
• Become an authority on Invoca integrations and tools, including webhooks, APIs and data transfers.
• Enhance Invoca’s integration tools, which make it easy and scalable to share our valuable call and conversation data with other solutions.
• Engage directly with customers to understand their needs, gather feedback, and identify opportunities to enhance product features and improve user experience.
• Prioritize stories and features, build consensus and coordinate product development with engineering.
• Facilitate communication throughout the development process between a variety of internal teams including: engineering, customer success, marketing, sales and executives.
• Work closely with our UX Designers, Marketing and Customer Success teams to integrate usability studies, market analysis and customer research into product requirements to ensure products meet customer needs and exceed customer expectations.
• Manage the relationship with our Salesforce developer consultants to define and explain enhancements for our managed package that is available in the Salesforce AppExchange.
• Keep pace with changes in the privacy landscape, including country and state-specific privacy policies and security features introduced by browsers. 
• Manage and run beta testing and other release tests as necessary on integrations, and serve as the primary point of contact regarding integration-related inquiries, issues, and escalations, providing timely resolutions and guidance.
• Monitor key performance metrics and analyze data to identify trends, insights, and areas for improvement in integrations.
• Develop and deliver training materials and resources to educate internal go to market teams on integration best practices and platform features.
• Understand Invoca’s strategic and competitive positioning, and work to define and deliver the best solutions to craft, and improve our industry-leading position.
• Contribute to continuous improvement in a constantly changing environment where the process is fluid and we are open to finding new, creative and unique solutions that make work more rewarding and productive.

You Have:

• At least 5 years experience in SaaS B2B Product Management.
• Comfortable working with a UX team to devise not only good design, but intuitive user experiences.
• Exposure to working with enterprise customers with a track record of navigating their complex systems, high security and privacy standards, multiple decision makers, and expectations around customization and service.
• Well versed in agile methodologies and tools and experience working in an agile environment.
• Clear, structured thinking as well as effective communication skills, both written and verbal.
• A combination of business acumen and technical aptitude.
• Knowledge of APIs, webhooks, and SFTP / S3 data transfers. Some JavaScript knowledge is a plus.
• Deep familiarity with the marketing technology landscape.
• Excellent organizational and analytical skills, with proven ability to deal with ambiguity and succeed.
• Demonstrated skills in gathering detailed requirements, identifying problems that are valuable to solve, evaluating risks, and presenting to different stakeholders.
• You are empathetic to individual customers’ needs and can also balance those against broader prioritization needs.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - Salary Range $117,000-$160,000 / plus bonus potential

  This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

The Marketing Revenue Operations Manager will be a strategic and operational partner to the marketing organization, particularly the VP of Demand Generation. You will bring a balance of operational expertise, technical skills, and analytical capabilities to design and implement processes that drive efficiency and enable marketing success. This role is critical in ensuring the smooth operation of demand generation activities and supporting data-driven decision-making. This role will report directly to the Senior Director of Revenue Process and Technology

You Will:

Operational Leadership

• Develop and implement scalable marketing and demand generation processes to drive growth.
• Collaborate with Marketing/Demand Generation and RevTech stakeholders to gather priorities and business requirements, assess needs, and recommend, develop, and implement tailored operational solutions and tools.
• Oversee Campaign Desk Operations to ensure efficient execution of campaigns and alignment with demand generation goals.
• Collaborate with demand generation teams to execute multi-channel campaigns.
• Build and test marketing automation workflows (e.g., nurture campaigns, email sequences).
• Implement and monitor A/B testing for email and landing page optimization.
• Support account-based marketing (ABM) efforts by aligning data, technology, and reporting.
• • Optimize top-of-funnel processes, including lead scoring, qualification, and routing, ensuring seamless lead flow from acquisition to pipeline creation.
• Monitor lead flow and conversion rates to identify bottlenecks and areas for improvement.
• • Work closely with Revenue Operations to ensure alignment on data, processes, and tools.

Technical Expertise

• Own and manage the marketing automation platform (Marketo required) and collaborate with the RevTech team to maintain seamless integrations between marketing tools and CRM.
• Partner with the Marketing/Demand Gen team and RevTech stakeholders to assess, recommend, and operationalize the Marketing SaaS/Tech stack to meet department objectives.
• Translate business requirements into operational and technical solutions to streamline workflows and automate processes.

Data and Analytics

• Build and implement a data-driven lead scoring model to prioritize leads with the highest purchase intent.
• Create reports and dashboards to monitor activity, KPIs, and performance metrics, including last-touch attribution.
• Collaborate with the Revenue Analytics & Insights team to analyze campaign performance, lead flow, and pipeline contribution to provide actionable insights.

Optimization and Innovation

• Analyze current processes and tools, identifying opportunities for improvement and automation.
• Partner with stakeholders to identify gaps and implement innovative solutions to support marketing and demand generation goals.
• Regularly evaluate and optimize the marketing tech stack to enhance team efficiency and campaign impact.

You Have:

• 4-7 years of marketing operations experience, ideally within a B2B SaaS company 
• Proficiency with CRM Systems (Salesforce required) and Marketing Automation tools (i.e. Marketo (required), Marketing Cloud, HubSpot)  

Advanced skills with Microsoft Excel/Google Sheets, PowerPoint/Google Slides  

• Strong problem-solving skills with a passion for identifying and solving complex operational challenges.
• Excellent communication and interpersonal skills, with the ability to build strong cross-functional relationships; had demonstrated success in delivering results working x-functionally. 
• Highly organized and detail-oriented, with a demonstrated ability to prioritize and manage multiple projects in a fast-paced environment.
• Self-starter who is adaptable, flexible, and thrives in ambiguity and a fast pace environment.
• Strong written and verbal communication and presentation skills
• Strategic, analytical thinker with strong business acumen
• Strong work ethic with a “get stuff done” mentality 

Nice to have: Experience with data visualization tools (i.e. Looker, Tableau, Anaplan)

• Nice to have: Knowledge of working with project management tools (i.e. Asana, Monday.com, Trello, Confluence) 

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - $95,000.00 - $135,000.00 Salary Range / plus bonus potential

  This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Engineering Team:

You will join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools and practices. We are a supportive team who swarms when problems arise and gives great feedback to help each other grow. Working on our close-knit, cross-functional teams is a great chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

Learn more about the Invoca development team on our blog (https://medium.com/invoca-engineering-blog) and check out our open source projects (https://github.com/Invoca).

About the Team:

You Will:

• Write high-quality code
• Operate independently on complex tasks
• Be a technical expert in an area or feature set
• Have end-to-end responsibility for projects of increasing complexity
• Identify and suggest areas of future work and back up suggestions with evidence
• Identify and mitigate risk in the development cycle, from ideation to delivery
• Keep leaders up-to-date on progress, blockers, and potential surprises (both positive and negative)
• Diagnose the root cause of problems for any service area owned by the team
• Communicate on production issues, write actionable tickets without prompting, and quickly fix or delegate them
• Use logic and reason to build cases for ideas, backed up by qualitative and quantitative evidence

You Have:

• 5+ years of professional software development experience 
• Experience with some of our primary technologies: Ruby on Rails, MySQL/PostgreSQL, and HTML/CSS/JavaScript
• Familiarity with queueing systems like Kafka/RabbitMQ etc
• Familiarity with NoSQL data stores (we use Redis)
• Proficiency at removing roadblocks for complex tasks
• In-depth knowledge in one or more areas or features sets
• Awareness of industry best practices and trends
• Competence in several skills apart from pure coding, such as monitoring, performance optimization, integration testing, security, visual design and more
• Recognition as a very capable engineer

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement- Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options- All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave- Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy -Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -$127,000.00 - 165,000.00 / plus bonus potential

This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

The role:

• The Accounting Manager will be responsible for delivering accurate, reliable, and timely monthly financial reporting. 
• You’ll be part of the team helping scale our accounting operations (documentation, processes, and systems) as Newsela grows. 
• You will work closely with our FP&A, Content, Technology, and Legal teams to set operational excellence standards on the team by improving day-to-day accounting processes and related documentation. 
• You will report directly to the Controller and will be responsible for leading the general ledger team (of 2-3 staff) which includes accruals, accounts payable, taxes, and capitalized software
• You’ll be instrumental in scaling our month-end close and financial reporting process by taking the lead in the process for all accounts outside of revenue 
• As a leader on the accounting team, you will be a key player in our operational improvements, financial statements audits, and managing tax compliance requirements as Newsela scales our business.

Why you’ll love this role: 

• You will have an opportunity to make a real impact by driving process improvement and system implementation efforts to streamline operations and improve the close process and overall scalability of our finance function. 
• Your work will enable quality reporting and accounting operations that support the growth of our business, enabling the expansion of Newsela’s reach and bringing engaging, culturally responsive learning content into the hands of K-12 students and teachers nationwide. 
• You love a “team-first” mentality and are someone who enjoys problem solving and adapting to the constantly changing conditions typical to a fast-growing company.

Why you’re a great fit: 

• You have 5+ years of experience in accounting, with a range of operational experience--from month end close reporting to process improvements. 
• You have an accounting educational background (Bachelor’s degree or higher) 
• You have a strong understanding of financial reporting and US GAAP with  experience in public accounting and/or public company experience. 
• You are a certified public accountant (CPA). You are all about efficiency and building a foundation for the finance function to scale, and have demonstrated success managing a team. 
• You have experience as team leader with managing teams of 1 or more staff
• You are an Excel guru, with a comprehensive background in building out models and templates to streamline processes; Netsuite and Salesforce system experience is a plus. 
• You have excellent analytical and problem-solving skills, are very organized and detail-oriented, thrive on process improvement, clean documentation, and enjoy working in a challenging, fast-paced environment. 
• A self-starter, you’re excited to apply what you know to strengthen the financial reporting and controls of our fast-growing company with a mission to transform the K-12 education industry.

Compensation:

Base salary:$105,850 - $125,000.

Total compensation for this role also incentive stock options and benefits. 

 Why you’ll love working at Newsela:

• Health & Wellness: Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.
• Work From Home:Almost all of our roles are fully remote - tech stipend included!
• Supporting ALL Families: Supplemental programs and time off to take care of your family and yourself.
• Time Off:Flexible PTO to recharge, including Sabbatical Leave
• Inclusive Experiences:Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.
• Professional Development:Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.
• Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.

About Newsela:

Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.

Disclaimer: Please be aware of recruitment phishing scams affecting Newsela and other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an @newsela.com email address. You can reach out to jobs@newsela.com if you have concerns about the legitimacy of an email sent by or on behalf of Newsela’s talent acquisition team. Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela.

We are hiring a Senior CS Strategy Analyst to support our Scale and Digital Customer Success teams. As a Senior Analyst, you will partner with our global customer engagement teams to drive and influence business improvements and bolster customer-centric decision-making across the business. You will play a pivotal role in driving customer satisfaction and loyalty by analyzing insights and feedback, identifying areas for improvement, and partnering with cross-functional teams to develop and implement strategies that enhance the overall customer experience.

What you'll do

• Deliver data views that are mapped to current and future business needs, ensuring alignment with strategic objectives.
• Own the delivery of well-defined strategic projects, from scope definition to execution and iterative improvements.
• Provide input on strategic decisions within your area of focus and support delivery teams in implementing these strategies.
• Collaborate with senior stakeholders across the business to define clear data needs and refine project scopes.
• Influence the development and testing of best practices within the team.
• Adopt a flexible approach to driving insights and analyzing business questions and challenges, utilizing multi-faceted delivery capabilities related to data systems and visualization.
• Leverage strong business acumen related to go-to-market (GTM) teams and strategies to inform data-driven decision-making.
• Understand and work on complex problems requiring deep understanding of multiple data sources to make informed recommendations.

What you'll bring

• Progressive experience in an analytical role, preferably within Customer Success, Sales Strategy, or a similar function.
• Proficiency in data analysis tools such as Excel, SQL, and business intelligence tools (e.g., Tableau, Looker). Experience with CRM systems (e.g., Salesforce) and customer success platforms (e.g., Gainsight) is a plus.
• Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.
• Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely to stakeholders at all levels.
• Proven ability to manage multiple projects simultaneously and deliver high-quality results in a fast-paced environment.
• Deep understanding of customer success principles and a customer-centric approach to strategy development.

GitLab is an open-core software company that develops the most comprehensive DevSecOps Platform used by more than 100,000 organizations. Our mission makes it clear that we believe in a world where everyone can contribute. We make that possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

The Area Sales Manager (ASM) role is vital in all of our territory selling markets. As the ASM, you will lead a dynamic sales team and help GitLab surpass our growth goals. Reporting to the Area Vice President, you will be responsible for hiring, developing, and leading a high-performing team of Account Executives to meet and exceed sales goals. The right candidate is truly passionate about open-source software and has a proven track record to talk about! This is an exciting opportunity to influence GitLab’s overall success and growth unequivocally.

Senior Area Sales Manager Responsibilities

• Works closely with the VP, Commercial to develop and operationalize strategies for new customer acquisition
• Focuses on selling into new customer accounts within the Mid Market segment which has between 100 and 4000 employees globally
• Develops and executes strategies focused on expanding the client base within the territory
• Recruits and hires top talent onto the team and also invests time weekly to build and engage a pipeline of top talent for potential future hires
• Manages a team of Account Executives; fosters a successful and positive team environment
• Responsible for maintaining and growing accounts within the territory and converting new accounts at acceptable margins
• Accurately forecasts bookings by territory and prioritizes time accordingly
• Effectively engages Channels, Customer Success, Marketing, and Sales resources during the sales process as necessary
• Maintains close contact with assigned accounts by establishing strong relationships with key decision-makers. Develops and maintains a strong executive call plan and relationship with the CXOs & Program level leaders for the account set.
• Utilizes advanced offering knowledge and understanding of the customer’s business to develop customized proposals

Senior Area Sales Manager Requirements

• Demonstrated progressive sales leadership experience; demonstrated progressive experience in leadership roles.
• Consistently achieved bookings targets >$10m in IACV.
• Demonstrated progressive experience leading field sales teams using the MEDDPICC or similar sales methodology.
• Experience repeatably selling multi-million dollar deals to Fortune 500 companies as an individual contributor and as a sales leader
• Proven track record of meeting or exceeding performance objectives (revenue targets, pipeline targets, etc.)
• Experience utilizing CRM systems and marketing automation systems (such as Salesforce, Clari, Marketo, etc).
• Ability to exercise effective judgment, sensitivity, and creativity to changing needs and situations; ability to handle a fast-paced environment and challenging workload
• Strong relationship-building and negotiation skills
• Strong presentation skills; Executive level communication skills (both written and verbal)
• Experience with coaching and developing Sales reps and managers
• Proven track record of selling and coaching account executives to sell into new customer accounts
• Ability to travel as needed
• You share our values and work in accordance with those values.
• Leadership at GitLab

Performance Indicators

Sales KPIs

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

1. Mission: Everyone can contribute
2. Results: Fast growth, ambitious vision
3. Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
4. Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
5. Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
6. Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
7. Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
8. Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
9. Work/Life Harmony: Flexible workday, Family and Friends days
10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

#LI-BC2

An overview of this role

The Enterprise Applications Administration job family is responsible for the implementation and operational ownership of all Enterprise Applications across GitLab. In this role, you will be part of the Enterprise Applications CRM Systems team, reporting directly to the Senior Manager of CRM Systems. Your primary responsibility will be to maintain the compliance-readiness of our Salesforce systems by ensuring that only approved changes are made in our production environments. This is critical to our compliance efforts and provides a springboard for broader knowledge and responsibility in a Salesforce environment.

Due to the government contract nature of this position and the potential exposure to sensitive government data, only US citizens physically located within the United States will be eligible for the role.

What You’ll Do  

• Technical Delivery:Ability to administer and configure enterprise applications to support GitLab business processes while adhering to SOX-compliant change management.
• Process Improvement: Accomplish improvements to processes that you support. Understanding the impacts of changes recommended and how to translate them into technical requirements. Document updated processes in the company handbook. A proactive attitude to platform enhancements.
• Business Acumen: Understanding of core business processes of quote to cash, record to report, hire to retire, and procure to pay. Motivation for continuous learning in these areas.
• Business Engagement: Engage with your team and stakeholders regarding their business strategy and objectives for automating and optimizing processes using low code / No code approach. Meet regularly with business partners to ensure that the applications are functioning as designed and supporting their needs.
• Compliance: Supports data, security, and legal governance processes and adherence of guidelines between internal business units and systems to ensure efficiency and compliance of technical delivery.
• Project Management: Run small-sized projects that improve our ability to make better data-focused insights or make the company more efficient.
• Solve technical problems of moderate scope and complexity.
• Experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings and Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).

What You’ll Bring 

• Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
• 2-3 years of experience in a systems administrator role.
• Experience with 3rd Party Tools & App Exchange packages installation & maintenance.
• Hands-on administrator experience: Salesforce,  ETM, Marketo, Clari, Spekit, DocuSign CLM, and Zuora CPQ.
• Minimum 2+ years of experience on the Salesforce platform, including release management, Salesforce Administrator, user management, and implementing technology-based solutions.
• Demonstrated progressive experience in Enterprise Application Operations or Business Systems role.
• Experience with Change sets, Data Uploads & Run debug logs on users.
• Ability to run Developer Console, Run Queries, and Schedule Apex Jobs.
• Public company and SOX ITGC controls experience is preferred.
• Ability to thrive in a fully remote organization.
• Be a self-starter, thrive in a fast-paced environment customer-centric, and have the interpersonal skills necessary to manage business and technology - relationships.
• Exceptional time management and prioritization skills, resilient under pressure.
• Exhibit strong security and confidentiality practices with systems that handle sensitive data.
• Ability to use GitLab.

About the team

The Enterprise Applications team is responsible for GitLab’s critical business applications, including Salesforce, Zuora, Netsuite, and many others. This team will be an important part of GitLab’s ability to scale as an organization. This includes introducing new system features and capabilities while maintaining the existing production environment for scalability and compliance.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

This position is 100% remote and will be based in Ireland, United Kingdom, Germany or the Netherlands.

An overview of this role

GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR), to join our growing Revenue Marketing team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted Telco Enterprise accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you will leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab’s value. You will be responsible for generating qualified meetings and pipeline for the GitLab’s Sales organization. Our BDRs come from a diverse background many have worked closing roles previously or managed teams.

We have an extensive onboarding and training program at GitLab and you will be provided with necessary DevOps and GitLab knowledge to fulfill your role.

What you'll do in this role

• Effectively execute outbound prospecting initiatives
• Conduct high-level discovery conversations in target accounts
• Meet or exceed BDR sourced Sales Accepted Opportunity (SAO) volume targets
• Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to drive opportunities
• Utilize business and industry knowledge to research accounts, identify key players, generate interest, create/identify compelling events, and develop accounts
• Work to have a variety of touches (call, email, social, etc.) on all prospects in your assigned territory using Outreach.io
• Manage, track, and report on all activities and results using Salesforce
• Participate in documenting all processes in the GitLab handbook and update as needed with your Business Development Manager
• Work in collaboration with Field and Corporate Marketing to drive attendance at regional marketing events
• Attend field marketing events to engage with participants identify opportunities, and to schedule meetings
• Act as a mentor for new BDR hires in helping them navigate their key accounts
• Work in collaboration with Digital Marketing to develop targeted marketing tactics against your assigned target accounts
• Actively partners with the Sales Team to strategically prospect in their respective territories.

We're looking for

• Experience working on Telco accounts
• Fluency in French, Spanish or Italian
• Positive and energetic phone skills, excellent listening skills, strong writing skills
• Meet or exceed daily, weekly and monthly KPIs
• A self-starter with a track record of successful, credible achievements
• You share our values, and work in accordance with those values
• Knowledge of business process, roles, and organizational structure
• Determined personality with a desire to grow and win
• Passionate about being a part of GitLab’s journey
• Proficient in using Salesforce and LinkedIn Sales Navigator
• Previous tech industry experience or experience in sales development, marketing and/or sales is a plus
• Globally we require excellent written and spoken English which is our company language

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support