At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. This remote role reports to a Customer Support Team Lead.

Your first two weeks at Squarespace will include mandatory virtual training from September 30 to October 11 taking place in Central Time. To apply, you must currently live within the Central or Mountain Timezone in the following states: Arizona, Iowa, Kansas, Missouri, New Mexico, Tennessee, Wisconsin, South Dakota, Mississippi or Utah.

You'll Get To…

• Respond to customer-submitted live chats and email in a timely manner
• Queue-based, typing work will account for approximately 90% of the role
• Live Chat is our primary channel of support in this role
• Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat
• Stay up to date on new product features and improvements
• Identify isolated customer experiences and escalate important issues

Who We're Looking For

• Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us
• 1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
• Expertise with written communication and the ability to spot spelling and grammar errors
• Proficiency with decoding conversations, identifying the cause, and aligning on end goals
• Capability of prioritizing competing requests
• Familiarity with the Squarespace platform
• Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused
• Currently live within: Arizona, Iowa, Kansas, Missouri, New Mexico, Tennessee, South Dakota, Mississippi or Utah.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• 12 to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $17.55 USD per hour

The hourly rate for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote #LI-BW1

The Basics

As a Tanium Software Engineer II focused on Cloud technologies, you will build and maintain best-of-breed products and infrastructure as part of a nimble development team. Tanium focuses on a customer engagement model and feedback process to ensure our products are designed the right way from the beginning. When new product ideas are identified, our software engineers design, develop, test, and deploy the products and supporting services from the ground up, while iterating with product management and customers for feedback and input.

What you’ll do

• Build and maintain Tanium's cloud products and services as part of an agile development team
• Implement intuitive front ends for customer-facing and internal applications
• Build backend microservices with well-defined API’s
• Work with persistent data stores, caches, messages buses, and other server-side technology
• Create automated unit tests, API tests, integration tests and ensure quality delivery
• Author technical documents and artifacts for developed software
• Be on periodic on-call for triage of critical alerts from detections and systems

We’re looking for someone with

• Education
• Bachelor's degree or equivalent experience
• CS Degree or related technical field preferred
• Experience
• Must be able to obtain FederalRAMP clearance at a minimum 
• 2+ years industry experience
• Experience building high-impact, high-performance, secure, scalable, observable, supportable, and maintainable backend services and APIs
• Significant knowledge of at least one of the following: Golang or JavaScript/TypeScript (preferred), Node.js, Java, or Rust
• Experience with AWS or other cloud platforms
• Experience with modern software engineering development and automation tools like git and CI/CD pipelines
• Experience with containers and microservices is a plus
• Experience with Infrastructure as Code (Terraform, CloudFormation, Pulumi) a plus
• Experience with container orchestration solutions (Kubernetes, Nomad, Mesos) a plus
• Demonstrates sound judgment for balancing between rapid development, long-term code maintainability and supportability
• Believes in the power of and the need for writing automated tests as part of development
• Comfortable debugging yours and others’ code in production environments
• Has knowledge of a variety of modern backend software frameworks and the versatility to learn new tools and languages

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its converged endpoint management (XEM) platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visitwww.tanium.comand follow us onLinkedIn andX. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is $95,000 to $190,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

About the Teams

Role location: London, Remote UK, Lisbon, Remote Portugal

Cloudflare’s Engineers build and operate the software that helps power 25+ million Internet properties and millions of businesses around the world. Across our engineering organizations, we have opportunities for high caliber, curious and empathetic people to take on big challenges and build some of the best skills in the industry. We’re looking for talented team members to help build high-growth products,  help scale our expanding network, build tools to improve availability, performance, uptime, and response times, and make systems failure-resistant and ready-to-scale.

Cloudflare is a fast growing company and engineering is an ever-evolving function with teams being formed and redefined often. You will interview for an engineering role at Cloudflare and will have the opportunity to meet with and ultimately select one or more teams.  Here are a few examples of the teams that you could be part of.

Application Performance; Application Security; Zero Trust Services; Serverless, Bot Management; DDoS Protection; Network Services / Magic Products; Full Stack / Microservices; Security / Cryptography; Content Delivery; Email Security; API Security; Client / WARP applications; Machine Learning; Threat Intelligence

About the Role

Cloudflare is a system spanning the globe, on a mission to make the Internet better, safer, and more powerful every day. As a Distributed Systems Engineer at Cloudflare, you’ll work on the code that runs close to the end user, runs at a massive scale, and is deployed to 250+ cities around the world.

Examples of software systems at Cloudflare include:

• A TLS/HTTP proxy to make the connection from eyeball to edge as fast and secure as possible
• Filtering malicious traffic and handling good traffic according to customer configuration
• Content optimization that takes content served from customer sites and makes it more performant
• A platform that runs “serverless” Workers and provides a key value store
• A reverse-proxy system that caches customer website content according to customer configuration
• Optimization of connections from Cloudflare to our customers' origin servers to reduce their load and increase performance
• Our Authoritative DNS server and our public resolver 1.1.1.1.
• One of the biggest data pipelines in the world, operating at well over 25M events per second

We operate some of the fastest, and most widely distributed services on the Internet. Your work will focus on building robust, secure, and high performance distributed systems. We are a small engineering team operating at a massive scale, so what you do will have a huge impact.

Examples of desirable skills, knowledge and experience

• Understanding at the protocol level, including the differences between what the specs say, and what actually happens on the Internet
• Confidence to work in multiple programming languages - could include C, Go, Rust, Python, Lua and even PHP
• Experience (and love) for debugging to ensure the system works in all cases
• Strong systems level programming skills
• Excited by the idea of optimizing complex solutions to general problems
• Experience with a continuous integration workflow and using source control (we use git)
• Good Unix knowledge, patches to Operating Systems a huge plus for some roles
• Understanding of security issues and responsibilities
• Experience with monitoring, alerting and debugging high volume production systems
• Fluent in analyses of data sets such as logs
• Designing and building APIs
• Great oral and written communications skills
• Desire to learn and improve
• Willing and eager to share knowledge, and mentor

Tock is looking for experienced and motivated Field Account Executives to support our expansion by representing Tock in several major metropolitan markets.

As a member of Tock's growing sales organization, you'll be part of a dynamic group, and will get to work with some of the world's best Chefs, entrepreneurs, and restaurant owners. You will build a high-quality, strategic pipeline of prospective customers in your territory. You will manage the end-to-end sales process while helping build the brand of Tock in your market and work with current Tock customers to make sure they are happy, referenceable, and willing to make introductions. You will also work with the larger restaurant ecosystem in your market: real estate brokers, restaurant consultants, and other partners of Tock in-market.

This is a full-time, remote role located in Charlotte. You will report directly to the Sales Manager.

You'll Get To…

• Focus on building relationships with the top restaurants in your market
• Cultivate relationships throughout the organization of target restaurants
• Find a great solution for each customer using an understanding of their business and their growth plans
• Pitch Tock to replace and improve current reservation systems
• Establish a vision and plan to guide your long-term approach to pipeline generation
• Exceed sales revenue and overall goals
• Become a Tock product expert to lead online and onsite product demonstrations
• Manage complex sales and develop a strategic regional plan

Who We're Looking For

• 7+ years selling to restaurants or the hospitality industry (E-commerce or SaaS ideal)
• You have experience developing the business development strategy for a new territory
• Demonstrated experience meeting sales quotas
• Intrinsically motivated with experience in the restaurant and hospitality industry
• You have experience and want to work in a dynamic, growth stage company
• You have past success selling during market creation phase
• Experience using Salesforce to manage pipeline

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Flexible paid time off
• 401k with employer match
• Paid parental leave
• Fertility and adoption benefits
• Education reimbursement
• Pretax commuter benefits
• Employee Assistance Program
• Charitable donation match
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $95,000 - $125,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Tock employees are eligible to receive equity in the company as part of their total compensation.

Tock's Growth

• Fast Company's "Most Innovative Companies" in 2021
• Built In's "Best Places to Work" in 2020, 2021, 2022, 2023, and 2024
• Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Featured in: The New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, and more

About Tock and Squarespace

Tock empowers restaurants, bars, and wineries with the tools needed to build successful businesses and deliver exceptional experiences. With a robust reservation and table management platform, thousands of businesses all around the world use Tock to generate revenue, increase covers, and keep guests coming back. In 2021, Chicago-based Tock became a part of Squarespace (NYSE: SQSP), a design-driven platform helping entrepreneurs build brands and businesses online. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

At Tock, we embrace and celebrate the diversity of both our customers and employees. We are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote

Location: Brazil only. Work from home office in Brazil

Status: CLT

The Role

Podium is seeking a Senior full stack software engineer based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win.

Podium engineers are passionate about empowering small businesses to thrive and succeed. Joining our Ecosystem team means being at the forefront of helping small businesses win through our robust integration and automation platform, managing tons of data being ingested and processed every day. We connect Podium to the essential systems that our customers rely on, utilizing that data to drive powerful automations and AI tools. 

At Podium, you’ll find a stimulating environment where Engineering, Product and Design work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of the product and a perspective on how we can improve it. 

If this sounds like you, apply now and help small businesses win.

Please note, this role is seated in Brazil and is not open to other geographies at this time.

Requirements:

• 5+ years of professional software development experience
• 5+ years of coding experience with at least one modern language such as Java, C#, Elixir, Go, Ruby, or Rust, with function-oriented design
• 2+ years of experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)

What we hope you have:

• 5+ years of experience as a full-stack engineer on an Agile development team, in a hyper-growth SaaS setting
• Experience working with component libraries and/or building a component library from the ground up.
• Passion for mentoring your peers and problem-solving
• Strong experience with algorithms, data structures, and code
• Disciplined approach to testing and quality assurance
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application, such as well-designed APIs, high volume data pipelines, and efficient algorithms

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

The Role

Podium is seeking a full stack software engineer based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win.

Podium engineers are passionate about empowering small businesses to thrive and succeed. Joining our Leads & Reviews team means being at the forefront of helping small businesses win by building products that help generate more leads for our customers. With this dynamic team, you will get to work on a diverse set of products, develop features using 3rd party APIs and most importantly, leverage OpenAI technologies to add the power of AI to our products! 

At Podium, you’ll find a stimulating environment where Engineering, Product and Design work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of the product and a perspective on how we can improve it.

If this sounds like you, apply now and help small businesses win.

Please note, this role is seated in Brazil and is not open to other geographies at this time.

Requirements:

• 2+ years of professional software development experience
• 2+ years of coding experience with at least one modern language such as Python, Elixir, Ruby, Rust, Java, or Go with function-oriented design.
• Experience with front end development and web programming using React, TypeScript or JavaScript
• Experience working with Databases (Postgres), APIs and web infrastructure
• Evidence of exposure to OpenAI technologies or any AI/ML emerging technologies
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)

What we hope you have:

• 3+ years of experience as a full-stack engineer on an Agile development team, in a hyper-growth SaaS setting
• Passion for learning, problem solving and mentoring your peers
• Courage to ask questions, deal with ambiguity, and flexibility to pivot with business priorities
• Strong experience with algorithms, data structures, and code
• Disciplined approach to testing and quality assurance
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application, such as well-designed APIs, high volume data pipelines, and efficient algorithms

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

Acuity Scheduling's mission is to help appointment-based businesses start and grow their service by allowing clients to directly schedule appointments, removing administrative burden and giving our users more time to focus on what they love doing. We are a distinct brand and platform within the Squarespace suite of products. We pride ourselves on our user-friendly interface, powerful features, and exceptional customer support, helping thousands of businesses worldwide streamline their operations and grow.

We are seeking a Senior React Native engineer to join our mobile team. You will report to an Engineering Team Manager and have the option to work onsite, hybrid, or fully remote (U.S. only). Acuity Scheduling is headquartered in New York City.

You'll Get To...

• Design, development, and maintenance of Acuity mobile applications using React Native.
• Collaborating with cross-functional teams to define, design, and ship new features.
• Optimizing application performance and ensuring a smooth user experience.
• Writing clean, maintainable, and reusable code.
• Implementing and maintaining integrations with backend services.
• Troubleshooting and debugging application issues.
• Staying up-to-date with the latest industry trends and technologies.
• Mentorship and guidance of junior developers, fostering a culture of continuous learning and improvement.
• Participating in code reviews and providing constructive feedback to peers.

Who We're Looking For

• 5+ years experience in building mobile apps using React Native.
• You have a deep understanding of React Native and JavaScript/TypeScript.
• Good understanding and experience of native iOS and Android platforms.
• You thrive in collaborative environments and enjoy working with cross-functional teams.
• Developed mobile applications that have been deployed on the App Store and Google Store.
• You are a passionate mobile developer with a strong track record of delivering high-quality apps.
• Deep knowledge of Apple App Store, Google Play Store, and the entire mobile store lifecycle including store policies, publishing, deployments, and provisioning.
• Expert knowledge of React Native and state management libraries such as Redux or MobX.
• A solid foundation in computer science, with competencies in data structures, algorithms, and software design practices.
• Demonstrated experience with API-first applications using REST.
• A strong focus on high-quality mobile UI experiences.
• Strong understanding of mobile CI/CD pipelines, Fastlane and Github actions..

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• 12 to 20 weeks of paid family leave
• Equity plan for all employees
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Hack week twice per year!

Cash Compensation Range: $128,500 - $198,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Hybrid #LI-JP1

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines working with our customers every day to ensure that issues with their accounts are resolved promptly. You will use your system knowledge and commitment to delivering an exceptional customer experience to solve problems for our users but advocate for our brand.

This remote role reports to a Customer Support Team Lead in Dublin Ireland. Your first two weeks at Squarespace will include mandatory virtual training from September 02 through September 13, 2024. You must have both spoken and written fluency in English and German.

You'll Get To…

• Respond to customer-submitted live chats and emails in a timely manner
• Queue-based, typing work will account for approximately 90% of the role.
• Live Chat is our primary channel of support in this role.
• Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
• Stay up to date on new product features and improvements
• Identify isolated customer experiences and escalate important issues.

Who We're Looking For

• Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us.
• Bilingual fluency in English and German
• 1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
• Expertise with written communication and the ability to spot spelling and grammar errors.
• Proficiency with decoding conversations, identifying the cause, and aligning on end goals.
• Capability of prioritizing competing requests.
• Familiarity with the Squarespace platform.
• Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

Benefits & Perks

• Health insurance with 100% covered premiums for you and your dependent children
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• Commuter benefit in the form of reduced tax
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Free lunch and snacks
• Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote #LI-BW1

The Role

Podium is seeking a full stack software engineer based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win. Podium engineers are passionate about empowering small businesses to thrive and succeed. At Podium, you’ll find a stimulating environment where Engineering, Product and Design work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of the product and a perspective on how we can improve it.  

Join our internal Platform team where you'll play a pivotal role in optimizing our development lifecycle. Our team is dedicated to enhancing core services through API gateways, leveraging best practices and patterns to streamline processes. You'll have the opportunity to contribute to internal tooling and libraries, ensuring seamless integration with our CI/CD pipelines. You’ll also help with enforcing quality guidelines and maintain some aspects of our infrastructure such as cloud-based developer environments.

If this sounds like you, apply now and help small businesses win.

Please note, this role is seated in Brazil and is not open to other geographies at this time.

Requirements:

• 3+ years of professional software development experience
• 3+ years of coding experience with at least one modern language such as Javascript, Elixir, Go, Ruby, or Rust, with function-oriented design
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)

What we hope you have:

• 3+ years of experience as a full-stack engineer on an Agile development team, in a hyper-growth SaaS setting
• Experience working with component libraries and/or building a component library from the ground up.
• Passion for mentoring your peers and problem-solving
• Strong experience with algorithms, data structures, and code
• Disciplined approach to testing and quality assurance
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application, such as well-designed APIs, high volume data pipelines, and efficient algorithms
• Experience with cloud-based platforms such as AWS, GCP, Kubernetes, Docker, GitLab CI

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

Available Locations: Austin, Texas | Lisbon, Portugal | London, UK

About the Department

Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization.

What you'll do

The Durable Objects (DO) team is responsible for DO, Cloudflare's distributed coordination API with strongly consistent storage. In this role, you will work with a top-notch engineering team to expand Cloudflare's capabilities by ensuring continual reliability, maintaining best-in-class performance, and implementing new features and functionality. You will own your code from inception to release, delivering solutions at all layers of the software stack to empower Cloudflare customers. On any given day, you might write a design document that outlines how you plan to solve a specific problem, modify how R2 Storage processes requests, or fix a bug in how our user experience renders. You can expect to interact with a variety of languages and technologies including, but not limited to JavaScript, Typescript, Rust, and C++.

Examples of desirable skills, knowledge and experience

• 10+ years experience working with distributed systems or developing on cloud platforms.
• An operational mindset - we don't just write code, we also own it in production
• Solid understanding of computer science fundamentals including data structures, algorithms, and object-oriented or functional design.
• Deep knowledge of at least one systems programming language such as C/C++ or Rust
• Experience in designing and architecting large-scale distributed systems
• Experience working with cloud platforms, especially serverless platforms
• Experience being in a technical leader or operating in a team lead role

Bonus Points

• Previous experience working on database internals such as a SQL query planner. 
• Deep understanding of the web and technologies such as web browsers, HTTP, JavaScript and WebAssembly.
• Experience working in low-latency real time environments such as game streaming, game engine architecture, high frequency trading, payment systems.
• Experience debugging, optimizing and identifying failure modes in a large-scale Linux-based distributed system.

The Workforce Solutions team contributes to Squarespace’s mission of empowering people with creative ideas to succeed by helping the Customer Operations Team provide around-the-clock support. Ensuring that our Agents are scheduled to provide the right information at the right time is critical to Squarespace's success. 

As an individual contributor on the Support Operations team, you serve as an analytics expert to monitor the health of our operations. You will schedule our global resources, manage the intra-day volume workload on a real-time basis, and provide accurate reporting to our stakeholders. You’ll also provide subject matter expertise for Aspect tools and software, as Squarespace continues to grow.

This position is remote in the United States and reports in through the Manager of Workforce Solutions in Dublin, Ireland.

You’ll Get To...

• Be the primary contact in supporting our internal Acuity and Customer Success teams and manage the relationship between WFS and team leadership
• Identify trends in data and develop recommendations for operational improvements within Customer Support to improve efficiency and the customer experience
• Design reports for evaluating performance for a variety of Customer Support teams and programs
• Create compelling stories through data to influence decisions while working with multiple partners, including Customer Support Managers and Directors
• Help design and monitor ETLs to consolidate data into reliable datasets for analysis
• Work with our external partners and their WFM team to monitor Intra-Day performance and recommend the reallocation of available resources across channels
• Monitor and report the attendance for all external contractors, ensuring that exceptions or absences have been recorded in Assembled
• Identify factors contributing to increased workload such as increased volume or AHT and work with leadership to identify causes to bring the workload back into alignment with the forecasts
• Monitor real-time schedule adherence of our external partners and works with the Operations team to resolve adherence issues and ensure staffing to requirements.
• Create daily performance reports reflecting channel health using in-house designed tools to promote queue awareness, and data literacy.
• Deliver weekly over/under staffing reports on Intraday Performance (IDP) and analyze data to address operational challenges and trends
• Contribute to the development of operational policies and documentation of Workforce Solutions processes

Who We’re Looking For...

• 5+ years experience routing real-time contact center operations in a command center environment, including experience with external partners
• 3+ years of experience using a workforce management tool
• Experience analyzing statistical data/trends and recommending quick applicable steps
• Advanced proficiency in Excel / Google Sheets
• Experience with database design and creating front-end solutions for reporting and data distribution
• Comfortable diving into data to find trends and identify areas for improvement
• Ability to devise creative solutions in a collaborative environment
• Experience with Zendesk and Google Cloud Platform
• Exposure to at least one high-level programming language such as SQL, Python, R or SAS

Benefits & Perks

Cash Compensation Range: $53,500 - $96,500 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment 

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote #LI-BW1

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines working with our customers every day to ensure that issues with their accounts are resolved promptly. You will use your system knowledge and commitment to delivering an exceptional customer experience to solve problems for our users but advocate for our brand.

This remote role reports to a Customer Support Team Lead in Dublin Ireland. Your first two weeks at Squarespace will include mandatory virtual training from September 02 through September 13, 2024. You must speak and write fluently in both French and English.

You'll Get To…

• Respond to customer-submitted live chats and emails in a timely manner
• Queue-based, typing work will account for approximately 90% of the role.
• Live Chat is our primary channel of support in this role.
• Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
• Stay up to date on new product features and improvements
• Identify isolated customer experiences and escalate important issues.

Who We're Looking For

• Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us.
• Bilingual fluency in English and French
• 1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
• Expertise with written communication and the ability to spot spelling and grammar errors.
• Proficiency with decoding conversations, identifying the cause, and aligning on end goals.
• Capability of prioritizing competing requests.
• Familiarity with the Squarespace platform.
• Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

Benefits & Perks

• Health insurance with 100% covered premiums for you and your dependent children
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• Commuter benefit in the form of reduced tax
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Free lunch and snacks
• Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote #LI-BW1