About This Role

iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable bio sensing technology with powerful cloud-based data analytics and Artificial Intelligence capabilities. Our goal is to be the leading provider of ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm’s continuous ambulatory monitoring has already put over 6 million patients and their doctors on a shorter path to what they both need – answers.

The Senior Manager, Software Quality will play a key role in delivering products and services of the highest quality and maintain regulatory compliance to applicable standards and regulatory requirements.

This role supports all global iRhythm sites and may require approximately 10% travel. The role may be remote or based in San Francisco, CA.

Responsibilities:

• Manage and lead a team of Software Quality Engineers focused on all aspects of software lifecycle quality assurance, testing, documentation and regulatory compliance related to iRhythm’s products and services.
• Lead the development and implementation of software quality process strategies, policies, and procedures in compliance with FDA regulations, ISO 13485, IEC 62304, IEC 82304 and other relevant standards.
• Provide expertise and guidance on FDA Part 820 Design Controls and other global regulatory requirements applicable to medical device software development.
• Ensure software development activities adhere to regulatory standards throughout the product lifecycle, including design, development, testing, and post-market surveillance.
• Support regulatory submissions and audits by providing documentation and evidence of compliance with applicable regulations and standards.
• Develop and maintain change control processes for software development, ensuring that changes are properly evaluated, documented, and implemented while maintaining regulatory compliance.
• Monitor and track changes to software requirements, design, and code, assessing their impact on product quality, safety, and effectiveness.
• Utilize project management skills to develop comprehensive R&D project plans for software development initiatives, including defining project scope, objectives, timelines, and resource requirement.
• Establish, implement and maintain the processes for development, testing, administration and maintenance of SaMD, ancillary software tools, non-product software and manufacturing firmware/software at iRhythm.
• Provide training, education and guidance to team members and stakeholders across the organization on SaMD, Software quality documentation and regulatory compliance.
• Ensure the products and services developed at iRhythm are delivered in an effective, efficient and compliant manner.
• Develop and maintain process interactions with the iRhythm Quality Management System to ensure compliance and oversight.
• Perform risk assessments and develop mitigation strategies to address software-related hazards and ensure patient safety.
• Conduct thorough reviews and audits of software development processes and deliverables to identify and resolve quality issues.
• Develop strong working relationships and synergy with the broader quality/compliance team, software development (systems) and product development teams.
• Oversee the design, implementation, and execution of software verification and validation activities to ensure software meets specified requirements and standards.
• Manage the CAPA process for software-related issues, including investigation, root cause analysis, corrective action planning, and effectiveness monitoring.
• Collaborate with cross-functional teams to address and resolve CAPA findings in a timely manner, ensuring continuous improvement of software quality and reliability.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, or a related field; advanced degree preferred.
• Minimum of 10 years of experience in software quality assurance and process management within a regulated industry, preferably medical devices.
• Strong understanding of FDA regulations (e.g., 21 CFR Part 820), ISO 13485, IEC 62304, IEC 82304, ISO 14971 and other relevant quality standards.
• Proven experience working with Agile methodologies in large-scale dynamic environment, with a deep understanding of agile principles and practices.
• Proficiency in risk management methodologies and tools, including FMEA (Failure Mode and Effects Analysis) and risk assessment.
• Experience leading CAPA investigations and implementing effective corrective and preventive actions.
• Preferred experience with SaMD and/or AI-based devices.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Proven ability to develop and manage project plans, prioritize tasks, and meet deadlines in a fast-paced environment.
• Certification in quality management (e.g., ASQ Certified Quality Engineer) and project management (e.g., PMP) is a plus.
• Strong analytical skills and experience in interpreting and analyzing software quality metrics and performance data to drive continuous improvement initiatives.
• Working knowledge of ISO 13485, FDA 21 CFR 820, European Union MDR requirements.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-JR1

#LI-Remote

This role is hybrid with 3 days in office (Cracow)

The Basics

Tanium QA Engineers are responsible for testing products built on the Tanium platform. This will involve working with developers and product managers to construct & execute test plans, plan for functional, performance & regression testing, file detailed bugs, and providing visibility through project updates.

Strong technical skills are essential. If you are not comfortable hunting down resource leaks while simulating hundreds of thousands of clients, digging into the guts of windows security configuration or scripting environment configuration for dozens of target OS’s, this may not be the place for you. If these things sound as exciting to you as they do to us, then Tanium could be your new home!

What you’ll do

• Utilize project management skills to effectively manage multiple concurrent projects throughout the entire software development cycle
• Author and execute test plans and test cases
• Manage resources, project plans, estimates and timelines
  
• Write test automations with Python
• Review test plans, monitor test progress, and distribute test reports
• Understand business requirements and develop test cases against them
• Execute test plans efficiently, opening high quality bug reports as bugs are discovered

We’re looking for someone with

• Education
  • Bachelor's Degree in Computer Science, IT or other relevant degree or equivalent experience 

• Experience
  • 5+ years of Quality Assurance/Testing experience (enterprise level preferred)
  • Solid understanding of blackbox testing and good experience with manual integration testing
  • Practical experience in test automation using programing language (Python preferred)
  • Solid understanding of manual and black box testing experience
  • Solid understanding of operating systems (Linux & Windows preferred); how they are installed and configured
  • Strong experience with virtualization - VMware, Hyper-V, UTM, and similar
  • Proficient with scripting languages - Shell, Bash, PowerShell, etc., and familiar with their use for streamlining day to day tasks
  • Solid understanding of network security, experience in using packet capture tools is a plus (Wireshark, tcpdump, etc)
  • Must be familiar with terms like authentication, file signature, and certificates
  • Project management skills a plus 

Additional offering

• Attractive remuneration and comprehensive benefits  
• All full-time employees are eligible to receive restricted stock units. You can own part of the company you help to build 
• A value-based, transparent culture that fosters collaboration and innovation 
• Ability to work with global customers  
• Ability to work on complex and strategic global projects and initiatives  
• Career development opportunities  
• Health, vision and basic dental coverage - Tanium paying 100% of the premium
• Life & Disability + Critical Illness benefits - Tanium paying 100% of the premium
• Free food in the office

About Tanium 

Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That’s the power of certainty. Visit www.tanium.com and follow us on LinkedIn and Twitter.

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

For more information on how Tanium processes your personal data, please see our Privacy Policy

 LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.  

Overview:

In this role as QA II you will be a highly contributing member of a core engineering team working to build the LivePerson products offering from the ground up and expertly integrating it into the existing LivePerson offering. We are looking for a QA to develop and execute exploratory and automated tests to ensure product quality. The responsibilities include understanding system requirements, designing and implementing tests and in some cases debugging and defining corrective actions. This also includes creating a test framework and/or integrating with other test frameworks. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)

You will: 

• Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive, and well-structured test plans and test cases
• Create System, Resiliency and Performance verification test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Design, implement develop and execute automation scripts using open source tools
• Identify, record, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet client needs
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Monitor debugging process results
• Investigate the causes of non-conforming software and train users to implement solutions
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up to date with new testing tools and test strategies

You have:

• 5+ Years of industry experience
• BS/MS degree in Computer Science, Engineering, or a related subject
• Proven work experience in software quality assurance
• Good knowledge of software QA methodologies, tools and processes
• Must have Programming skills in Java, Python, JavaScript or TypeScript.
• Relational or non relational databases experience, including MySQL and Cassandra.
• Self-starter, with ability to perform QA Duties with minimal supervision.
• Experience testing REST based API’s
• Experience in writing clear, concise, and comprehensive test plans and test cases
• Experience  inAutomation Framework (Cypress, PlayWright, PyTest)
• Experience is QA automation tools, frameworks, and libraries
• Hands-on experience with both white box and black box testing
• Hands-on experience with automated testing tools and libraries (TestNG)
• Experience working in an Agile/Scrum development process
• Experience with performance, resiliency and/or security testing is a plus
• Experience working with Chaos Monkey, JMeter is a plus
• Knowledge of CI/CD and experience working with Jenkins or similar tools.
• Strong preference to candidates with experience testing integration of telephony, CRM, or CTI applications
• Experience working with Google Cloud Platform, AWS, or Microsoft Azure
• Excellent Analytical Skills with detailed understanding of SDLC especially with Agile development methodology
• Experience with Kafka and Elasticsearch is huge plus
• Understands process and sees value in automation and efficiency
• Strong problem solving experience being able to come up with solutions including collaborating with 3rd party engineering teams.

Benefits: 

The salary range for this role will be between $86000 to $105,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: Generous tuition reimbursement and access to internal professional development resources.
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

This role is hybrid with 3 days in office (Cracow)

The Basics:  

Tanium QA Engineers are responsible for testing products built on the Tanium platform. This will involve working with developers and product managers to construct & execute test plans, plan for functional, performance & regression testing, file detailed bugs, and providing visibility through project updates.  

Strong technical skills are essential. If you are not comfortable hunting down resource leaks while simulating hundreds of thousands of clients, digging into the guts of windows security configuration or scripting environment configuration for dozens of target OS’s, this may not be the place for you. If these things sound as exciting to you as they do to us, then Tanium could be your new home!  

What you’ll do:  

• Utilize project management skills to effectively manage multiple concurrent projects throughout the entire software development cycle 
• Author and execute test plans and test cases  
• Manage resources, project plans, estimates and timelines  
• Review test plans, monitor test progress, and distribute test reports  
• Understand business requirements and develop test cases against them  
• Execute test plans efficiently, opening high quality bug reports as bugs are discovered 

We’re looking for someone with:  

Education  

• • Bachelor's Degree in Computer Science, IT or other relevant degree or equivalent experience  

Experience  

• • 3-5 years of Quality Assurance/Testing experience (enterprise level preferred) 
  • Solid understanding of manual and black box testing experience  
  • Solid understanding of operating systems (Linux & Windows preferred); how they are installed and configured 
  • Strong experience with virtualization - VMware, Hyper-V, UTM, and similar
  • Proficient with scripting languages - shell, Python, PowerShell, etc., and familiar with their use for streamlining day to day tasks
  • Solid understanding of network security, experience in using packet capture tools (Wireshark, tcpdump, etc) is a plus  
  • Must be familiar with terms like authentication, file signature, and certificates  
  • Project management skills a plus. 

About Tanium 

Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That’s the power of certainty. Visit www.tanium.com and follow us on LinkedIn and Twitter.

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Taking Care of Our Team Members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

For more information on how Tanium processes your personal data, please see our Privacy Policy.