The Role

Kasa is looking to add a highly motivated individual to join our Property Operations team to oversee a one-of-a-kind property in Detroit, MI. As a Hospitality Operations Manager, you will have responsibility for the on-the-ground operations of this property, including management of physical and technical challenges. You will also serve as the face of Kasa on the ground for Kasa guests and building residents.

In this role, you will work closely with Kasa's centralized Property Operations support team and Guest Experience team to make the property successful and safe for all of our guests and residents. It takes a special person to oversee this property, and we hope you're excited by the challenge!

About the Team

This role is in our Property Operations department. Our mission is to ensure our guests have a seamless experience from the time they arrive until the moment they depart. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

Day in the life of a Kasa Hospitality Operations Manager

Like many operations roles, there is no ‘typical day'. Your role will involve a wide range of activities tending to the Kasa property in your care. These activities will be a mixture of recurring property management tasks and activities requiring more urgent attention. Managing, prioritizing, and carrying out on-site tasks is crucial for this role.

You will routinely assess units and the overall building for condition and upkeep, as well as assist guests and residents with their needs as they arise. This includes replacing broken items, coordinating with our housekeeping partners to maintain a high level of building cleanliness, and searching for potential areas for improvement. You'll need to take the initiative to identify and execute building improvements while being financially prudent. An important component of the role will be to maintain proper logs and certifications to keep the building in compliance.

During emergencies, you will be the primary party responsible for providing support for lockouts, last-minute requests, and assisting with other guest issues. As our eyes and ears on the ground, you will also work with our Trust and Safety team to implement on-site security protocols and be present at the property to personally oversee the departure of problematic guests.

Working closely with other teams at Kasa and utilizing Kasa's communications and scheduling tools will be crucial to coordinating on-the-ground operations. You will have the opportunity to collaborate with operations managers in different markets to share best practices and support each other!

Back of house aspects:

• Define and build out the Kasa management playbook for the property - you will determine processes, best practices, systems & tools to ensure the property is operating smoothly
• Ensure the property remain in compliance with various City and State reporting requirements
• Oversee contracted Housekeeping partners and external vendors and delegate daily tasks as needed
• Oversee preventative maintenance efforts property-wide
• Partner with the Kasa Procurement team to establish PAR levels for operating supplies and ensure orders are placed on a regular basis, with an eye towards fiscal prudence
• Inspect and provide feedback to housekeeping partners to ensure cleanliness standards are upheld throughout the building

Guest Experience

• Serve as the face of Kasa to guests in the building, as well as the neighborhood at-large
• Ensure guest access points are always in good working order, allowing for a seamless, pleasant arrival, and departure experience
• Provide ad-hoc emergency support for lockouts, time-sensitive requests, and other guest issues

In one year, you will succeed at Kasa by having:

• Effectively and efficiently achieved a superior guest experience by leveraging on-site resources combined with Kasa's tech-enabled centralized systems
• Become a respected leader and thought partner by the Kasa leadership team
• Achieved market-leading guest reviews and RevPAR penetration ahead of forecast
• Cultivated at least one working relationship with a community partner that provides unique benefits for guests of the properties
• Established at least one new source of top-line ancillary revenue
• Developed a plan for each property to capture a larger market share and stronger brand presence in its second year of operations

Experience

• 5+ years of work experience, ideally in the hospitality or service industry
  • You have an innate ability to serve a diverse base of guests and deliver experiences with a service mindset
  • You are comfortable "rolling up your sleeves" as a boutique hotel manager and can "run the show" autonomously
  • You thrive in an environment with constantly shifting priorities and are able to be flexible and adaptable at a moment's notice, potentially on nights and weekends
  • You have a mix of both front-of-house and back-of-house work experience, giving you unique insight into the total operations of a property
  • You have excellent time management skills and enjoy juggling multiple time-sensitive projects at the same time
• You understand how to deliver an excellent guest experience while remaining financially prudent
  • You have a passion for and track record of creating magical experiences for guests and clients
  • You have a proven history of meeting or exceeding budgeted revenue and expense targets
• You are outgoing and able to "read the room" extremely well, being able to proactively address issues before they impact a guest's stay
• You are comfortable navigating spreadsheets and are technically savvy, willing to use new technology systems including virtual communication tools as a way to collaborate with a fully remote team while juggling guest issues
• You are open-minded towards new forms of hospitality and personnel management
• You are plugged into the Detroit City community or have a passion for forming strong community bonds within new neighborhoods
  • You have a keen sense for what the new local hot spots are and can be a source of knowledge to guests, helping to curate unique local experiences
• Travel is part of your DNA and you have a passion for the hospitality, tech, and real estate industry
• This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance

Plus if...

• You've worked for an alternative hospitality brand in the past
• You've had experience with sales (corporate, groups, and leisure)
• You've implemented or executed a robust preventative maintenance program

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Benefits

• ✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.

• ???? Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the growth in value that our collective hard work creates. 

• ???? Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work.

• ???? Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the work day.

• ???? 401(k) plan: As you invest in yourself and your future, Kasa invests in you too

• ???? The Pay:The starting base pay range for this role is between $62,000 and $65,000 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

• ???? Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

• ⭐ Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

Grammarly team members in this role must be based in the United States, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the team is based.

The opportunity

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day. From instantly creating a first draft to perfecting every message, Grammarly’s product offerings help people at 96% of theFortune500 get their point across—and get results. Grammarly has been profitable for over a decade because we’ve stayed true to our values and built an enterprise-grade product that’s secure, reliable, and helps people do their best work—without selling their data. We’re proud to be one of Inc.’s best workplaces, a Glassdoor Best Place to Work, one of TIME’s 100 Most Influential Companies, and one of Fast Company’s Most Innovative Companies in AI.

To achieve our ambitious goals, we’re looking for a Senior Research Operations Manager to support our Human Insights team. The Human Insights team at Grammarly is responsible for uncovering insights about users’ needs, attitudes, and behaviors to influence and inspire the company. We work with functions across product, design, and marketing, and our goal is to build our business with users at its center. 

This is an ideal role for someone passionate about operational efficiency and user-centered research. This position will report to the Senior Research Manager on the Human Insights team. 

Your impact

As Senior Research Operations Manager you will work directly with our research team to facilitate participant recruitment and coordinate research studies. Applying your breadth of knowledge in research operations will enable first-class writing and communication research. You will help shape the ideal participant experience, craft an efficient and continuous user learning environment across our company, and help the research team operate efficiently. 

In this role, you will:

• Identify team needs concerning processes, tools, documentation, asset management, etc.
• Provide stakeholders with visibility on current work and opportunities for cross-collaboration.
• Implement or drive changes to ensure researchers are working at a sustainable pace on high-priority and high-impact activities.
• Maintain healthy and engaged research panels of Grammarly users.
• Assist our research team by helping recruit users through direct outreach and email deployments.
• Monitor email communications between Grammarly and research participants.
• Assist with the distribution of incentives for research conducted.
• Track and prepare study-specific information using databases, spreadsheets, and other tools (some SQL experience is a bonus).
• Interface with our Legal, Security, and Procurement teams to onboard and pay vendors, including facilitating statements of work and supporting leadership in negotiating business terms and budgets.
• Ensure project documentation is completed promptly and maintained in appropriate project files.
• Provide stakeholders with visibility and updates on current projects and resource use.

We’re looking for someone who

• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.
• Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
• Has a minimum of 5 years of relevant experience working in a project-coordination or customer-support role—ideally working within a research- or design-operations team.
• Understands project and process management and is able to manage multiple projects simultaneously and adapt to changing priorities and schedules.
• Has a general knowledge of user experience and market research concepts and/or processes.
• Can coach and facilitate—is an enabler, not a filter.
• Consistently focus themselves and the team on the highest-impact activities.
• Is able to work with a variety of stakeholders.
• Has strong organization and communication skills. Can effectively distill key information from multiple ambiguous sources and strives to create clarity.
• Has experience with research software and tools (UserTesting, Qualtrics, DScout, etc.).

Support for you, professionally and personally

• Professional growth:We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We support professional development and advancement with training, coaching, and regular feedback.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities, such as BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. 

Compensation and benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• Twenty days of paid time off per year, eleven days of paid holidays per year, and unlimited sick days 
• Home office stipends
• Caregiver and pet care stipends
• Wellness stipends
• Admission discounts
• Learning and development opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US and Canada locations are categorized into compensation zones based on each geographic region’s cost of labor index. For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. 

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. 

We encourage you to apply

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

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What this job can offer you

The Marketing team is the engine that powers Remote's expansion. Through product marketing, performance marketing, events, communications, campaigns, and content, our team tells the world about Remote to bring in revenue and establish Remote as the international leader in global HR and remote work.

Join Remote's Content & SEO team as a Senior Manager, Website Operations. In this role, you will collaborate directly with the Director of Content & SEO to uphold and enhance the operational excellence of our website. As a key leader, you will strategically guide our website sprint processes, ensuring close collaboration with the growth engineering and design teams to execute our ambitious website roadmap effectively.

What you bring

• Experience: Extensive experience in managing complex website roadmaps, demonstrating a robust blend of creative insight and technical expertise.
• Leadership Skills: Proven leadership in managing web operations teams, fostering a culture of innovation and strategic thinking.
• Collaboration: Strong capability to lead and integrate efforts across diverse functional teams, ensuring that all perspectives are harnessed to achieve business objectives.
• Technical Knowledge: In-depth understanding of web architecture, advanced website management practices, and CMS platforms, with a preference for experience in Contentful.
• Communication: Exceptional communication skills, with the ability to convey complex web strategies in a clear and engaging manner.
• Project Management: Advanced project management skills, with a track record of delivering projects on time and within scope, managing both resources and timelines effectively.
• Background: Experience in fast-paced or startup environments highly regarded. Remote and asynchronous work experience is beneficial.
• Language: Fluency in English, both written and spoken.

Key Responsibilities 

• Strategic Leadership: Direct the website sprint process, aligning website operations with broader company strategies and ensuring effective collaboration across technical and creative teams. Develop and maintain a forward-looking website strategy that prioritizes business goals, focusing on acquisition, conversion, and enhanced user experience.
• Team Management: Build and manage the website operations team, mentoring staff and scaling the team as needed to support business growth and complex projects.
• Roadmap Execution: Lead the continual development and execution of the website roadmap, ensuring projects are prioritized according to strategic business objectives and contribute effectively to user acquisition, engagement, and conversion.
• Quality Assurance: Maintain the highest standards for all website updates and modifications, ensuring consistency with brand guidelines and technical precision.
• Cross-Functional Leadership: Enhance team integration by working closely with content, SEO, development, and design teams, promoting a seamless fusion of content excellence and technical performance.
• Problem Solving: Rapidly address and resolve any operational challenges, maintaining superior website functionality and user experience.
• Advanced Project Management: Oversee complex projects, coordinating closely with project management staff and serving as a pivotal link among various departments to guarantee effective and timely delivery.

Practicals

• You'll report to: Director, Content & SEO
• Team: Content & SEO
• Location: Anywhere in the World
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equitypayalong with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

[This is a non-exempt position]. The base salary range for this full-time position is $77,850 USD to $116,800 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Interview with team members (no managers present)
5. Prior employment verification check 

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