Job Title: Global CSM Enablement Manager
Department: Sales / Sales Enablement
Reports to: Global Technical Enablement Manager
Location:Austin, TX | Ontario, Canada

Overview

We are seeking a highly motivated, experienced, and self-driven Customer Success Enablement Manager to design, develop, and deliver training content for Customer Success Managers (CSMs) worldwide. This global role involves creating enablement programs that cover Cloudflare products, solutions, functional skills, tools, and processes essential for CSM effectiveness.

Reporting to the Senior Manager of Technical Enablement within the Sales Enablement team, the successful candidate will work closely with product technical marketing, technical enablement architects, product management, and the CSM organization to empower global teams. This role is integral to an experienced global team of technical enablement architects responsible for developing and delivering technical training across all Cloudflare products and solutions.

About the Team

Do you thrive on creating innovative solutions?  Do you value new capabilities?  Can you help us develop and deliver technical educational programs that are engaging and hands-on to enable our teams?

The Technical Enablement team within the Enablement organization is focused on increasing and improving Cloudflare’s technical product educational offerings for our Sales, Pre-Sales and Post Sales, Partner and Customer organization by advancing our capabilities through state-of-the-art hands-on learning environments such as labs, demos, apps and virtual classrooms. By focusing our educational offerings on product, competition, market, architectural landscapes, and certifications we will help elevate the stakeholders to the next generation of technical value selling and consulting experts. By elevating our training offerings, we will enable our internal customers to use Cloudflare for their cloud strategies while creating customers for life.

Key activities of the team include but are not limited to:

• Enabling technical sellers across the Pre-Sales, Customer Success, and Professional Services organizations worldwide
• Architecting hands-on solutions across Cloudflare’s key product lines
• Driving quality and fostering collaboration within our Product Communities and SME program
• Developing and maintaining a Technical Enablement sandbox environment to create scalable labs, demos, apps, tools, and virtual classrooms
• Delivering competitive analysis, market insights, architectural landscape, and certification programs by product lines

Job Summary

The CSM Enablement Manager will be responsible for designing, developing, and implementing enablement programs that enhance the skills and effectiveness of our Customer Success Managers (CSMs). This role requires a strategic thinker with a deep understanding of customer success processes, strong project management skills, and the ability to work collaboratively across departments.

Key Responsibilities:

• Enablement Programs:
• Strategy Development: Develop and execute a comprehensive enablement strategy that supports the professional growth and effectiveness of our CSMs.
• Program Design: Design and develop comprehensive enablement programs, including onboarding, continuous learning, and skills development for CSMs.
• Learning Paths: Create role-specific learning paths and certifications to ensure CSMs are equipped with the necessary knowledge and skills.
• Training Materials: Develop and maintain training materials, resources, and documentation.
• Onboarding: Develop and maintain an onboarding program for new CSM hires, ensuring a smooth transition and accelerated ramp-up.
• Collaboration and Stakeholder Management:
• Leadership Collaboration: Work closely with senior leadership to develop enablement initiatives tailored to address critical gaps in knowledge, skills, and processes among our global CSMs.
• Cross-functional Alignment: Collaborate with the Customer Success Leadership Team (CSLT), Product Marketing, Product Management, and Sales Operations to align enablement programs with business goals.
• Feedback Integration: Partner with CSMs and other stakeholders to gather feedback and continuously improve enablement efforts.
• Supportive Environment: Foster a collaborative and supportive environment through knowledge sharing, peer learning, and facilitating communication channels for CSMs.
• Content Creation and Management:
• Subject Matter Expertise: Act as a subject matter expert on customer success best practices, industry trends, and emerging technologies relevant to customer success, incorporating them into enablement programs.
• Content Development: Collaborate with subject matter experts to create and curate engaging content, including e-learning modules, workshops, webinars, and in-person training sessions.
• Content Relevance: Ensure all content is up-to-date, relevant, and aligned with company objectives and industry best practices.
• Coaching and Mentorship: Provide ongoing coaching and mentorship to CSMs, offering guidance on best practices, customer engagement strategies, and relationship management.
• Performance Analysis and Improvement:
• Metrics Establishment: Establish metrics to measure the effectiveness of enablement initiatives and track the impact on CSM performance, customer satisfaction, and revenue growth.
• Program Assessment: Implement and manage tools and metrics to assess the effectiveness of enablement programs.
• Data Analysis: Analyze performance data to identify areas for improvement and adjust programs accordingly.
• Reporting: Provide regular reports and insights to senior leadership on the progress and impact of enablement initiatives.
• Event Planning and Execution:
• Event Leadership: Lead the planning and execution of enablement events, such as global and regional Sales Kickoffs, role-specific workshops, onboarding programs, and other training events.
• Engagement and Learning: Ensure events are engaging, informative, and provide valuable learning experiences for attendees.

This position offers a unique opportunity to contribute to the growth and success of Cloudflare by enabling our teams with the knowledge and tools they need to excel in their roles.

Skills and Competencies

• Motivation: Self-driven and highly motivated with a passion for empowering teams.
• Program Design:Proven experience in designing and implementing enablement programs.
• Project Management: Strong project management and organizational skills.
• Communication:Excellent communication and presentation skills for effectively conveying complex technical concepts to stakeholders.
• Adaptability: Ability to work effectively in a fast-paced, dynamic environment and adapt to rapidly changing technologies and industry trends.
• Collaboration: Ability to work collaboratively with cross-functional teams, including Sales Enablement, Product Management, and Services organizations.
• Analytical Skills:Analytical mindset with the ability to interpret data and provide actionable insights.
• Strategic Alignment: Ability to align network strategies with overall business goals and objectives.

Qualifications

• Education: Bachelor’s degree in Business, Marketing, Education, or a related field; Master’s degree preferred.
• Experience: 5+ years of experience in customer success, sales enablement, training, or a related field. Proven experience in customer success enablement or a related field.
• Technical Expertise: Strong understanding of technical enablement and training development. Proficiency in using enablement tools and platforms (e.g., LMS, content management systems).

Desired Skills

• Self-Starter: Strong initiative and interpersonal skills, including time management, team leadership, and conflict management.
• Intellectual Curiosity: Desire and ability to understand complex technical concepts.
• Situational Fluency: Ability to influence and motivate others, demonstrating perseverance in handling challenging business situations.
• Corporate Navigation: Ability to set priorities and maneuver effectively in a corporate environment with a strong sense of urgency.

Join our team to leverage your expertise in enabling our customer success initiatives and contribute to the growth and success of our organization.

Your impact

Handshake is seeking a strategic, driven, and experienced Senior HR Business Partner to support the Chief Marketing Officer and Chief Education Strategy Officer. As a Senior HRBP, you will serve as a trusted advisor, providing strategic people guidance to senior leadership and their teams. Reporting into the Senior Director, Head of HRBPs, you will collaborate closely to align people strategy with business objectives and foster a high-performing, engaged, and inclusive culture. 

Your responsibilities

• Act as a trusted business partner to leaders, providing expert advice and solutions on a range of HR topics, including organizational design, workforce planning, talent management, and employee engagement.
• Provide coaching and guidance to leaders and managers on performance management, succession planning, team dynamics, and leadership development.
• Collaborate with leadership to ensure that the organization structure supports business objectives. Lead initiatives around team effectiveness, organizational change, and process improvements.
• Drive talent management processes, ensuring the right development opportunities are provided to employees to grow and succeed within the organization. Lead workforce planning, succession planning, and talent reviews for the team.
• Manage complex employee relations issues, ensuring fair and consistent treatment across the organization. Proactively identify potential issues and partner with leaders to address them.
• Lead the implementation of HR programs and initiatives, such as performance cycles, promotions, compensation reviews, and engagement surveys, ensuring they meet the unique needs of the team.
• Support the team through organizational transitions, helping leaders manage change effectively while minimizing disruption to business operations.
• Be proactive in translating business needs and requests into HR solutions

Your experience

• 5+ years of progressive HR experience, with at least 3 years in a senior HRBP role within a growing tech business. 
• Demonstrated ability to influence, coach, and advise senior leaders and executives.
• Proven experience supporting commercial or business teams (Marketing, Sales, Success) in a fast-paced, innovative environment. Strong understanding of how to shape and design these organizations, with the ability to translate business needs into effective people strategies.
• Strong analytical and problem-solving skills with the ability to handle complex HR challenges.
• Excellent verbal and written communication skills, with the ability to effectively interact at all levels of the organization.
• Ability to work independently and come up with creative solutions - you are an adept and agile problem solver!
• Ability to balance strategic leadership responsibilities with a bias towards action - you have experience with managing both short-term and long-term goals
• Bachelor's degree in Human Resources, Business Administration, or related field. Master’s degree or HR certification (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP) preferred.

Compensation range

Get to know us

At eyeo, we transform the internet into a trusted, sustainable and accessible place where users regain control over their experience, content creators and publishers are rewarded for their content, and advertisers and consumers can connect on mutually agreed terms.

eyeo’s market-leading ad-filtering technology powers products like Adblock Plus and AdBlock as well as technical integrations for popular browsers. Our solutions empower users to control their online experience and privacy while providing monetization for content creators, publishers and advertisers.

Combining our partnerships and our subsidiary products, our technology reaches 350 million monthly active users worldwide.

eyeo is a global employer of over 300 people working remotely in more than 30 countries (predominantly North America and Europe) with our HQ in Berlin and small offices in Cologne, Toronto and NYC (planned soon).

How we work

eyeo has colleagues based all over the world. We love our diversity and take great pride in our company culture. We practice an independent, remote workstyle with work distributed in cross-functional matrix teams that span predominantly EST and CET time zones. If working remotely isn’t for you, we also have a large office in Berlin and soon in NYC that you can choose to work from. We meet twice a year as a team and host an annual-company retreat, our Summer Week. By enabling remote work and in-person sessions, we have built a culture that provides a unique dynamic of flexibility and belonging.

What you'll do

At eyeo, you will have the opportunity to lead our corporate FP&A team. FP&A collaborates with all business functions by providing relevant reporting, meaningful analysis and raising thoughtful questions while  problem solving together with business partners. This role is responsible for mapping eyeo’s annual financial plan, monitoring performance, partnering with the business to achieve and exceed plans and collaborating with Strategic Finance and Corporate Controllership in Board and investor deck preparation. The Director of FP&A reports directly to the CFO. 

This is an opportunity to join eyeo at a critical stage of growth and scalability. You will need the ability to communicate at all levels and have intellectual curiosity for building models and frameworks to help your executive business partners more effectively and efficiently manage operations and growth. You will partner with cross functional leaders in driving technology and process improvement initiatives.

This role is perfect for a roll-your-sleeves-up self-starter who is ready to gain experience in operating a high-growth startup. The ideal candidate will possess a strong work ethic, cultural sensitivity and be curious, consultative, articulate and excited to drive results.

Your day-to-day activities: 

• Lead the company’s business planning, including annual budgeting and quarterly forecasting
• Build deep relationships with business partners and cross functional teams across the organization to promote return on investment and efficiency improvements
• Support in the monthly review of financial results to ensure accuracy and reliability
• Partner with Corporate Controller to prepare monthly and quarterly financial management reporting packages which includes actuals vs budget or forecast, revenue and OPEX analysis, and corporate metrics for internal and external stakeholders
• Identify key drivers of variances in performance, recommend actions and communicate key messages to senior management and business partners
• Prepare and provide presentations to support board and shareholder meetings, monthly/quarterly senior leadership meetings, and ad hoc strategic decision making
• Partner with the People department on financial and operational planning, short-term and long-term compensation design and implementation
• Participate or lead in strategic data analysis, research and modeling such as company benchmarking 
• Implement and administer future financial planning tools, and build sustainable, efficient and effective processes, including working capital management
• Partner with the Data and Analytics function to build scalable, consistent reporting across the organization
• Coach, mentor and develop a high-performing team that partners effectively with their stakeholders
• Handle special projects and assignments as required
• Support in IPO readiness preparation

What you bring to the table

• Bachelor’s degree in accounting, finance, or a related field
• Strategic, innovative leadership—able to leverage ideas from key stakeholders to create and implement winning solutions
• 10+ years of experience in FP&A or other financial and/or analytical roles
• 3+ years of consolidated corporate level FP&A leadership responsibilities and people management experience
• Familiarity with accounting principles and ability to translate that to financial statement modeling
• Fluency with SaaS metrics, business models and ability to explain to both senior and cross-functional audiences
• Strong analytical capabilities, with previous experience of data analysis

It's awesome if you have

• Master’s degree in business administration or finance (MBA)
• Knowledge and skill with corporate planning tools and financial systems (NetSuite) 
• Knowledge of the AdTech or MarTech space
• Experience in public companies

What we offer

• Work remotely or from one of our offices —we trust you to find what works best for you 
• Full package of benefits (health insurance, choice of hardware, paid vacation days, professional development and relocation budget, sabbatical leave, etc.)
• Offsite team days and the annual summer company retreat

* Some benefits vary subject to the hiring location

Helpful links

• Monetization:https://eyeo.com/blog/acceptable-ads-evolution-feature-ecosystem
• eyeo in the news:https://eyeo.com/press/
• Blog updates: https://eyeo.com/blog/
• Life at eyeo: https://eyeo.com/careers/working-at-eyeo
• The team at eyeo: https://eyeo.com/team
• Open Source repository: https://github.com/adblockplus, https://gitlab.com/eyeo

Privacy Notice

eyeo is an equal opportunity employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief. When you apply, you’ll be automatically forwarded to our recruitment platform operated by an external service provider called Greenhouse (seated in the US). Greenhouse collects some information on its website, such as anonymous usage statistics, by using cookies, server logs, and other similar technology. For more information, please refer to Greenhouse’s Privacy Policy. All documents and information provided by you are stored with Greenhouse. In order to ensure an adequate level of data protection, eyeo and Greenhouse have entered into the EU Standard Contractual Clauses (“processors”) - Commission Decision C(2010)593. You can request a copy of this by contacting us at privacy[at]eyeo.com. If you don’t want your data forwarded to Greenhouse, please do not apply. For detailed and further information, please refer to our Privacy Policy at https://eyeo.com/en/privacy.

Get to know us

At eyeo, we transform the internet into a trusted, sustainable and accessible place where users regain control over their experience, content creators and publishers are rewarded for their content, and advertisers and consumers can connect on mutually agreed terms.

eyeo’s market-leading ad-filtering technology powers products like Adblock Plus and AdBlock as well as technical integrations for popular browsers. Our solutions empower users to control their online experience and privacy while providing monetization for content creators, publishers and advertisers.

Combining our partnerships and our subsidiary products, our technology reaches 350 million monthly active users worldwide.

eyeo is a global employer of over 300 people working remotely in more than 30 countries (predominantly North America and Europe) with our HQ in Berlin and small offices in Cologne, Toronto and NYC (planned soon).

How we work

eyeo has colleagues based all over the world. We love our diversity and take great pride in our company culture. We practice an independent, remote workstyle with work distributed in cross-functional matrix teams that span predominantly EST and CET time zones. If working remotely isn’t for you, we also have a large office in Berlin and soon in NYC that you can choose to work from. We meet twice a year as a team and host an annual-company retreat, our Summer Week. By enabling remote work and in-person sessions, we have built a culture that provides a unique dynamic of flexibility and belonging.

What you'll do

At eyeo, you will have the opportunity to lead our corporate FP&A team. FP&A collaborates with all business functions by providing relevant reporting, meaningful analysis and raising thoughtful questions while  problem solving together with business partners. This role is responsible for mapping eyeo’s annual financial plan, monitoring performance, partnering with the business to achieve and exceed plans and collaborating with Strategic Finance and Corporate Controllership in Board and investor deck preparation. The Director of FP&A reports directly to the CFO. 

This is an opportunity to join eyeo at a critical stage of growth and scalability. You will need the ability to communicate at all levels and have intellectual curiosity for building models and frameworks to help your executive business partners more effectively and efficiently manage operations and growth. You will partner with cross functional leaders in driving technology and process improvement initiatives.

This role is perfect for a roll-your-sleeves-up self-starter who is ready to gain experience in operating a high-growth startup. The ideal candidate will possess a strong work ethic, cultural sensitivity and be curious, consultative, articulate and excited to drive results.

Your day-to-day activities: 

• Lead the company’s business planning, including annual budgeting and quarterly forecasting
• Build deep relationships with business partners and cross functional teams across the organization to promote return on investment and efficiency improvements
• Support in the monthly review of financial results to ensure accuracy and reliability
• Partner with Corporate Controller to prepare monthly and quarterly financial management reporting packages which includes actuals vs budget or forecast, revenue and OPEX analysis, and corporate metrics for internal and external stakeholders
• Identify key drivers of variances in performance, recommend actions and communicate key messages to senior management and business partners
• Prepare and provide presentations to support board and shareholder meetings, monthly/quarterly senior leadership meetings, and ad hoc strategic decision making
• Partner with the People department on financial and operational planning, short-term and long-term compensation design and implementation
• Participate or lead in strategic data analysis, research and modeling such as company benchmarking 
• Implement and administer future financial planning tools, and build sustainable, efficient and effective processes, including working capital management
• Partner with the Data and Analytics function to build scalable, consistent reporting across the organization
• Coach, mentor and develop a high-performing team that partners effectively with their stakeholders
• Handle special projects and assignments as required
• Support in IPO readiness preparation

What you bring to the table

• Bachelor’s degree in accounting, finance, or a related field
• Strategic, innovative leadership—able to leverage ideas from key stakeholders to create and implement winning solutions
• 10+ years of experience in FP&A or other financial and/or analytical roles
• 3+ years of consolidated corporate level FP&A leadership responsibilities and people management experience
• Familiarity with accounting principles and ability to translate that to financial statement modeling
• Fluency with SaaS metrics, business models and ability to explain to both senior and cross-functional audiences
• Strong analytical capabilities, with previous experience of data analysis

It's awesome if you have

• Master’s degree in business administration or finance (MBA)
• Knowledge and skill with corporate planning tools and financial systems (NetSuite) 
• Knowledge of the AdTech or MarTech space
• Experience in public companies

What we offer

• Work remotely or from one of our offices —we trust you to find what works best for you 
• Full package of benefits (health insurance, choice of hardware, paid vacation days, professional development and relocation budget, sabbatical leave, etc.)
• Offsite team days and the annual summer company retreat

* Some benefits vary subject to the hiring location

Helpful links

• Monetization:https://eyeo.com/blog/acceptable-ads-evolution-feature-ecosystem
• eyeo in the news:https://eyeo.com/press/
• Blog updates: https://eyeo.com/blog/
• Life at eyeo: https://eyeo.com/careers/working-at-eyeo
• The team at eyeo: https://eyeo.com/team
• Open Source repository: https://github.com/adblockplus, https://gitlab.com/eyeo

Privacy Notice

eyeo is an equal opportunity employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief. When you apply, you’ll be automatically forwarded to our recruitment platform operated by an external service provider called Greenhouse (seated in the US). Greenhouse collects some information on its website, such as anonymous usage statistics, by using cookies, server logs, and other similar technology. For more information, please refer to Greenhouse’s Privacy Policy. All documents and information provided by you are stored with Greenhouse. In order to ensure an adequate level of data protection, eyeo and Greenhouse have entered into the EU Standard Contractual Clauses (“processors”) - Commission Decision C(2010)593. You can request a copy of this by contacting us at privacy[at]eyeo.com. If you don’t want your data forwarded to Greenhouse, please do not apply. For detailed and further information, please refer to our Privacy Policy at https://eyeo.com/en/privacy.

What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

As our Regulatory Analyst, you will be responsible for ensuring that business operations and procedures are compliant with all state and federal regulatory requirements and abide by State Medicaid Plans as applicable to Abarca. You will ensure that business owners receive, understand, and abide by all federal and state regulations. You will be an independent and critical thinker, and an effective communicator. It is important that you are always up to speed on all regulations applicable to Abarca operations and delegated services.

In this position you will support the Regulatory Compliance Team, in executing Abarca’s Regulatory Change Management Process, including regulatory trainings, Policies & Procedures management, and regulatory consults. You will perform a range of duties such as evaluating compliance regulations and guidance, supporting operational areas in the implementation and documentation of new requirements, and researching and responding to regulatory consults. You will also be responsible for acting as a consultative figure to our clients on regulatory topics, addressing possible changes to delegated services and regulatory questions stemming from potential audit concerns. 

The fundamentals for the job…

• Stay abreast of all regulatory requirements and legislation, industry trends, and best practices.
• Keep track of regulatory changes for Commercial, Medicare and/or Medicaid, as assigned, including State Medicaid requirements for those states in which Abarca processes claims.
• Monitor regulatory changes and assess any potential impact of these changes in Abarca’s processes.
• Work with business areas to discuss identified changes in regulation, define required actions, and ensure requirements are implemented as appropriate.
• Participate in the Regulatory Change Management (RCM) Committee meetings, presenting regulatory updates and engaging participation of subject matter experts (SME’s).
• Prepare Compliance Updates and summaries of regulatory requirements identifying required actions, for internal and external stakeholders and maintaining updated Abarca’s regulatory log.
• Work with operational areas to ensure that required actions derived from guidance are completed, including implementation of new processes, updating current processes, and advising on compliant operations, in accordance with applicable due dates.
• Lead Policies and Procedures Management process, creating or reviewing P&P’s and ensuring that P&P’s are reviewed within required frequency, and updated with federal and state regulatory requirements, current operations, and overall business operations.
• Develop a user-friendly system for maintaining the organization’s policies and procedures and ensure they are properly published to the entire organization.
• Implement regular communication methods to keep all employees informed of policy and procedure updates.
• Perform research and review guidance to provide timely responses to regulatory questions from clients and business areas.
• Support the Regulatory Compliance Audits team with regulatory requirements and documentation.
• Support in the development/update of regulatory compliance training materials. Ensure all Abarcans and delegated entities receive new hire and annual regulatory trainings. Develop ad-hoc trainings of regulatory topics as needed.
• Support HIPAA investigations, specifically review and keep track of applicable federal and state requirements, including State Medicaid requirements and Client Business Associate Agreements. Act as liaison with the Security Team when system security issues are involved.
• Maintain and report results on Compliance metrics and assigned Service Level Agreements.

What we expect of you

The bold requirements…

• Bachelor, Law Degree, or Master’s Degree in Health Services Administration, Public Health, Health Evaluation or related field (In lieu of a degree, equivalent, relevant work experience may be considered.)
• 3+ years experience in regulatory management role within healthcare or pharmacy benefit management (PBM) industry.
• Experience with Medicare.
• Strong understanding of industry processes, healthcare regulations, and PBM Operations.
• Excellent oral and written communication skills. 
• We are proud to offer a flexible hybrid work model which will require certain on-site work days (Puerto Rico Location Only).
• This position requires availability to work in a specified time zone or working schedule, accommodating the business needs of our clients and team members.
• This position may require availability for on-call hours, including evenings, weekends, and holidays, to promptly address emergent issues or provide necessary support as dictated by operational demands (if applicable).

Nice to haves…

• Preferred Certification in Healthcare Compliance (CHC), and/or Certified Fraud Examiner (CFE), and/or Certified Internal Auditor (CIA).

Physical requirements… 

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify. Abarca Health LLC does not sponsor employment visas at this time.

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

#LI-REMOTE #LI-JD1

The Opportunity 

As a People Programs and Operations Partner within our People Team organization, you will be pivotal in supporting the Human Resources department in various operational and administrative functions related to employee lifecycle management. This position requires exceptional attention to detail, strong organizational skills, and a passion for fostering a positive employee experience.

What you’ll do 

• HRIS Administration: Maintain accurate employee records, generate reports, and resolve system issues within the HRIS, including managing the ticketing system to track and address requests related to HRIS and HR operations.
• HR Projects: Partner with HR leaders to drive business initiatives with cross-functional teams to improve efficiency and employee engagement.
• Process Improvement: Identify and implement best practices to streamline HR operations and enhance team effectiveness.
• Benefits Program Support: Contribute to benefit program design by assessing employee needs, costs, regulatory impacts, and competitive positioning.
• Workers' Compensation & Benefits: Oversee claims with third-party administrators and ensure accurate benefits administration, including 401k and international programs, with necessary follow-up.
• Compliance & Reporting: Ensure all reporting, including Form 5500, and compliance requirements are completed accurately.
• Compliance & Document Management: Ensure compliance with all federal, state, and local employment regulations. Maintain personnel files and other HR documents per legal requirements and company policies.

The experience you bring

• 5+ years in HR with expertise in People Operations,  Benefits, Project Management, and HRIS
• Bachelor’s degree in HR, Business Administration, or a related field (or relevant experience and accomplishments)
• Knowledge of employment laws (EEO, FMLA, ADA, FLSA) and HR best practices
• Experience with HRIS (e.g., SuccessFactors, ADP), project management (Jira), and Google Workspace
• Strong organizational, analytical, and interpersonal skills with a focus on influencing and building relationships across levels
• Proven ability to prioritize and manage multiple tasks in a fast-paced setting

It’s exciting if you also have

• Master’s degree in HR, Business Administration, or related field
• SHRM-CP or PHR certification
• Background in change management, organizational development, or HR analytics
• Experience with international benefits and global labor law knowledge

Additional Information

All your information will be kept confidential according to Equal Employment Opportunities guidelines

Accommodations

If you need an accommodation during the application, interviewing, or hiring process, you may request an accommodation by emailing ApplicantAccommodation@magicleap.com. Magic Leap will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Please note that we do not accept any application documents via (e-)mail. Furthermore, we do not accept applications from recruitment agencies for this role.

All legitimate Magic Leap email communications will end with "@magicleap.com". Please carefully review all emails you receive, to ensure you only engage with legitimate representatives of Magic Leap. For the protection of your Personal Information, do not click any links, open any attachments, or further engage with any suspicious communications. In the event you receive an unexpected or suspicious communication claiming to come from Magic Leap, please reach out directly to TalentAcquisition@magicleap.com for assistance.

#LI-SM2

#LI-REMOTE