We are looking for an Enterprise Solutions Engineer to join our Solutions Design team of highly skilled and influential technical consultants supporting our largest merchants. Solutions Engineers are trusted partners to the pre and post-sale process internally and externally, serving as technical experts and helping ensure a smooth transition for our customers on the technical side.  

As an Enterprise Solutions Engineer you will play a critical role in assisting the Sales department to win new business, and designing solutions that the Implementations department can bring to production quickly. You will work with many inter-departmental groups to provide guidance and improve our tools and resources that lead to faster sales cycles, better products, and happier customers. 

Activities and Responsibilities:

• Proactively partner with the GTM team on deal strategy through discovery, problem finding and value proposition discussions.
• Prioritize and manage relationships with internal and external stakeholders on pre and post-sales processes to ensure a smooth transition for customers and partners.
• Lead technical discussions on solution integration, APIs, and eCommerce workflows 
• Respond to RFPs and Security Questionnaires.
• Demonstrate Signifyd products, capabilities, and value to prospects and customers.
• Develop and deliver training and educational assistance to prospects and customers.
• Conduct research and solve problems surrounding new solutions and unique integration scenarios.
• Document customer expectations and order flows to clearly outline the known current state and the desired future state.
• Work hand-in-hand with the Signifyd Implementation Services and Customer Success teams to provide the best possible on-boarding experience for customers.
• Lead proof-of-concept discussions and design to reinforce Signifyd’s position as the market leader.

Requirements and Qualifications:

• 5+ years of experience in a customer-facing technical position, ideally in SaaS 
• 3+ years of experience in customer-facing sales/pre-sales environments.
• Strong independent work ethic.
• Ability to analyze complex situations, develop associated action plans and lead peers towards achieving key objectives.
• Creative, resourceful, detail-oriented, and highly organized.
• Excellent presentation skills virtually and in-person.
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Strong technology tool skills (Slack, Looker, Excel, Google Suite, LucidChart, Confluence, Salesforce.com, etc.).
• Experience working with JSON and APIs.  
• Strong project management skills (coordinating, project leading, resource management, delegation, follow-through, etc.).
• Enjoy/Willingness to travel (up to 20%).
• Passion for customer service.
• Passion for new technology.
• Background in eCommerce, financial/payment systems, fraud mitigation and/or data science is a plus.
• Experience with Python, JavaScript, SQL and/or other web, programming, scripting tools is a plus.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Location(s) Available: Austin, TX, US

About the Department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What You’ll do

Do you love solving complex technical problems and interacting with people? As a Technical Support Engineer Intern at Cloudflare, you’ll work directly with customers and cross-functional teams to tackle a variety of technical challenges. You’ll gain hands-on experience with our products, learn the inner workings of Cloudflare’s offerings, and deepen your understanding of internet technologies. This role also provides opportunities to develop valuable technical and professional skills, as well as job shadowing experiences to explore different roles within the company. Join us to enhance your skill set while making a real impact!

Responsibilities 

• Fulfill support requests by communicating with Cloudflare customers via chat, email, phone

• Collaborate with senior engineers to analyze and troubleshoot customer issues

• Track support requests using our ticketing system

• Participate in team meetings to discuss and share feedback

• Help create and update technical documentation and run books 

• Provide feedback on our product and potential improvements based on customer interactions

• Support the team in testing new releases and reporting bugs

• Perform other duties/projects as assigned 

Skills and Requirements

• Self-driven and capable of learning new technologies/systems/features with some guidance

• Fundamental understanding of how the Internet works (OSI Model); Cloudflare has a variety of products that presently impact Layers 3, 4 & 7

• Experience using Linux 

• Experience in command line and tools, including curl, dig, traceroute, openssl and git

• Experience writing scripts in Bash, Python, JavaScript, or other scripting languages

• Awareness of what DNS, SSL/TLS and HTTP is and how these function

• Awareness of or experience installing and configuring web servers like Apache, Nginx, and IIS

• Currently pursuing an undergraduate degree in a Computer Sciences or related field 

• Must be able to work 40 hours a week 

• Must be able to commit to a 12 week program

Bonus Points

• Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels

• You are familiar with Cloudflare and have a site actively using our platform

Super Bonus Points

• You are fluent and can troubleshoot in Mandarin, Spanish, and Portuguese

Available locations: Singapore

What you’ll do as a Solutions Engineer

You are the technical lynchpin through the entire sales cycle - pre and post sales. You will work closely with our mid-market prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. Your technical expertise in Cloudflare’s global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, through documentation, and to support the long-term success of the customer. As a subject matter expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers.

As a Solutions Engineer, you are the technical customer advocate within Cloudflare. To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs.

What we look for in our Solutions Engineers

Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support, and project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

Responsibilities

• As critical members of Cloudflare’s sales team, Solutions Engineers drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy.
• In business generation and expansion, you’ll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs).
• For our existing customers, Solutions Engineers are part of a dedicated account team that advises the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance on internet security and performance.
• The role requires 20-50% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates.

Requirements

• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash, Lua, Go) and a desire to expand those skills.
• Expertise in internet technologies: OSI Model layers 1-7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS.
• 5 years plus of experience in a customer-facing sales or consulting role.
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.
• A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company.
• Aside from technical and collaborative skills, we place a high value on project management, relationship building, and EQ.

Desired

• You've built web applications before, or contributed to existing web applications in a meaningful way.
• You understand the role of a firewall, the difference between L3, L4, and L7 firewalls, and that ‘ACL’ doesn't always mean Anterior Cruciate Ligament.
• You're not afraid of command-line interfaces, RESTful APIs, or analyzing HTTP request and response in a browser’s web inspector.
• You can describe the differences between CSRF, XSS, and SQLi in detail, and Cloudflare's role in defending against them.
• Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2.
• An undergraduate degree in Computer Science, Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.

Bonus Points

• Graduate-level degrees in Computer Science, Engineering or related fields. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.
• Certifications

More About You

• You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to IT managers and C-levels in organizations.
• You want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions.
• You have a knack for understanding problems and finding creative ways to solve them. Our product suite is ever-growing, and knowing how to identify which parts will solve a customer's particular problem is important.
• You understand how to manage a project, work to deadlines, and prioritize between competing demands.

Work Location: Switzerland (Zurich preferred)
Languages: German and English

What you’ll do

Cloudflare’s solutions engineering function is responsible for collaborating with clients from early-stage ideation through to planning for production. Being much more than an expert solely in Cloudflare’s services, our Senior Solutions Engineers are expected to sit alongside our peers in our clients, and to contribute their energy, ideas and opinion on solving the hard problems we face in our industry today. Often this means deep work on the art-of-the possible (and sometimes being willing to put aside preconceptions on the impossible!).

On any given day, the role will provide both a challenging and rewarding opportunity to develop adjacent technology expertise as well as mastering key skills relating to technical and industry advocacy on behalf of our clients. A key aspect will be offering good* practice guidance and adopting a deploy-to-production mindset, where it is as much about the operational process as it is about the product. 

As part of our broader solutions engineering community, you will be working alongside peers with deep subject-matter expertise and industry knowledge upon whose insights will support your own. Of course, as a senior member of the team, you will also be in a position to contribute to a body-of-knowledge across key domains of networking, cybersecurity and edge computing, as well as industry analyses and perspectives. 

For this role, our Solutions Engineering team members focus on large clients for whom we are able to develop deep understanding and partnership to collaborate with. Building on a track-record of success, this role has an emphasis on supporting our clients in the Swiss market.

* As an SE, there will often be more than one way to solve a problem - hence what might be a best practice in a given context might not be true in another! This is where your experience will help.

Who we are

The problems that our clients face are both diverse and unique - which is reflected in how we think about our Solution Engineering team. Building on the benefit of the hive-mind, our SE team is made up of individuals from a wide range of backgrounds - from end-customers to other vendors, Financial Consulting to Product Management, Customer Support to Software Engineering. In short, if we are to solve complex problems we need a diverse, curious and collaborative team.

Cloudflare’s mission is one which is both simple and timeless, to help build a better Internet. This requires a broad set of services and associated knowledge of Internet performance and security technology. We recognise many of our team usually join us with one or two core domains of expertise, however key to success is the curiosity to maintain and develop new knowledge which is essential to keeping up with the high rate of product innovation at Cloudflare. 

In our aim to support your success, all the resources and training required to build a custom personal development plan to be effective for the role, will be provided.

Examples of desirable skills, knowledge and experience

Our Solutions Engineers come from a wide range of backgrounds: IT, engineering, software development, product management, financial consulting, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realise the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

You will have a good fundamental understanding on how to manage technical validation projects so that customers can have an informed opinion on the best solution to a given problem - with an eye on what could come next.

Additional experience might include a combination of the skills below:

• Proven experience working with clients and organisations in Switzerland.
• Showing up in the right-way: bringing a positive attitude, open-minded to new ideas and bringing your energy and ideas to help our clients and our team succeed. 
• 10+ years of experience in the IT industry (mid-level or senior engineering level experience).
• Ability to manage a project, work to deadlines, and prioritise between competing demands.
• Demonstrating empathy with customers and quickly identifying challenges and pain points they face. 
• Understanding of “how the internet works”. For example:
• Know the differences between TCP & UDP, and understand what kinds of applications may favour one over the other;
• Can explain the difference between authoritative DNS & recursive DNS?;
• You understand the role of a firewall, why TLS (SSL) plays an increasingly important role on today's Internet, a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike;
• Understanding of how customers make buying decisions, how to explain ROI.
• A knowledge of the competitive landscape for one or more of: DDoS, CDN, Performance, DNS, Developer platform or Zero-Trust/SASE service providers.
• You're OK with some in-region travel (15~30 days per quarter): eg. Being next to our clients means that we need to travel to customer offices, conferences and/or events.

Bonus!

• Previous experience in a pre-sales SE or consulting role. (note: doesn't have to be in tech);
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills;
• Exposure to emerging technical landscape trends such as machine learning, GenAI, DevOps, security operations etc. 

Senior Solutions Engineer, Enterprise

Work Location: German-speaking Switzerland (Zurich preferred)
Languages: German and English

What you’ll do

Cloudflare’s solutions engineering function is responsible for collaborating with clients from early-stage ideation through to planning for production. Being much more than an expert solely in Cloudflare’s services, our Senior Solutions Engineers are expected to sit alongside our peers in our clients, and to contribute their energy, ideas and opinion on solving the hard problems we face in our industry today. Often this means deep work on the art-of-the possible (and sometimes being willing to put aside preconceptions on the impossible!).

On any given day, the role will provide both a challenging and rewarding opportunity to develop adjacent technology expertise as well as mastering key skills relating to technical and industry advocacy on behalf of our clients. A key aspect will be offering good* practice guidance and adopting a deploy-to-production mindset, where it is as much about the operational process as it is about the product. 

As part of our broader solutions engineering community, you will be working alongside peers with deep subject-matter expertise and industry knowledge upon whose insights will support your own. Of course, as a senior member of the team, you will also be in a position to contribute to a body-of-knowledge across key domains of networking, cybersecurity and edge computing, as well as industry analyses and perspectives. 

For this role, our Solutions Engineering team members focus on large clients for whom we are able to develop deep understanding and partnership to collaborate with. Building on a track-record of success, this role has an emphasis on supporting our enterprise clients in the Swiss market.

* As an SE, there will often be more than one way to solve a problem - hence what might be a best practice in a given context might not be true in another! This is where your experience will help.

Who we are

The problems that our clients face are both diverse and unique - which is reflected in how we think about our Solution Engineering team. Building on the benefit of the hive-mind, our SE team is made up of individuals from a wide range of backgrounds - from end-customers to other vendors, Financial Consulting to Product Management, Customer Support to Software Engineering. In short, if we are to solve complex problems we need a diverse, curious and collaborative team.

Cloudflare’s mission is one which is both simple and timeless, to help build a better Internet. This requires a broad set of services and associated knowledge of Internet performance and security technology. We recognise many of our team usually join us with one or two core domains of expertise, however key to success is the curiosity to maintain and develop new knowledge which is essential to keeping up with the high rate of product innovation at Cloudflare. 

In our aim to support your success, all the resources and training required to build a custom personal development plan to be effective for the role, will be provided.

Examples of desirable skills, knowledge and experience

Our Solutions Engineers come from a wide range of backgrounds: IT, engineering, software development, product management, financial consulting, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realise the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

You will have a good fundamental understanding on how to manage technical validation projects so that customers can have an informed opinion on the best solution to a given problem - with an eye on what could come next.

Additional experience might include a combination of the skills below:

• Proven experience working with enterprise clients and organisations in Switzerland.
• Showing up in the right-way: bringing a positive attitude, open-minded to new ideas and bringing your energy and ideas to help our clients and our team succeed. 
• 10+ years of experience in the IT industry (mid-level or senior engineering level experience).
• Ability to manage a project, work to deadlines, and prioritise between competing demands.
• Demonstrating empathy with customers and quickly identifying challenges and pain points they face. 
• Understanding of “how the internet works”. For example:
• Know the differences between TCP & UDP, and understand what kinds of applications may favour one over the other;
• Can explain the difference between authoritative DNS & recursive DNS?;
• You understand the role of a firewall, why TLS (SSL) plays an increasingly important role on today's Internet, a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike;
• Understanding of how customers make buying decisions, how to explain ROI.
• A knowledge of the competitive landscape for one or more of: DDoS, CDN, Performance, DNS, Developer platform or Zero-Trust/SASE service providers.
• You're OK with some in-region travel (15~30 days per quarter): eg. Being next to our clients means that we need to travel to customer offices, conferences and/or events.

Bonus!

• Previous experience in a pre-sales SE or consulting role. (note: doesn't have to be in tech);
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills;
• Exposure to emerging technical landscape trends such as machine learning, GenAI, DevOps, security operations etc. 

Senior Solutions Engineer, Enterprise

Work Location: French-speaking Switzerland (Suisse romande)
Languages: French and English

What you’ll do

Cloudflare’s solutions engineering function is responsible for collaborating with clients from early-stage ideation through to planning for production. Being much more than an expert solely in Cloudflare’s services, our Senior Solutions Engineers are expected to sit alongside our peers in our clients, and to contribute their energy, ideas and opinion on solving the hard problems we face in our industry today. Often this means deep work on the art-of-the possible (and sometimes being willing to put aside preconceptions on the impossible!).

On any given day, the role will provide both a challenging and rewarding opportunity to develop adjacent technology expertise as well as mastering key skills relating to technical and industry advocacy on behalf of our clients. A key aspect will be offering good* practice guidance and adopting a deploy-to-production mindset, where it is as much about the operational process as it is about the product. 

As part of our broader solutions engineering community, you will be working alongside peers with deep subject-matter expertise and industry knowledge upon whose insights will support your own. Of course, as a senior member of the team, you will also be in a position to contribute to a body-of-knowledge across key domains of networking, cybersecurity and edge computing, as well as industry analyses and perspectives. 

For this role, our Solutions Engineering team members focus on large clients for whom we are able to develop deep understanding and partnership to collaborate with. Building on a track-record of success, this role has an emphasis on supporting our enterprise clients in the Swiss market.

* As an SE, there will often be more than one way to solve a problem - hence what might be a best practice in a given context might not be true in another! This is where your experience will help.

Who we are

The problems that our clients face are both diverse and unique - which is reflected in how we think about our Solution Engineering team. Building on the benefit of the hive-mind, our SE team is made up of individuals from a wide range of backgrounds - from end-customers to other vendors, Financial Consulting to Product Management, Customer Support to Software Engineering. In short, if we are to solve complex problems we need a diverse, curious and collaborative team.

Cloudflare’s mission is one which is both simple and timeless, to help build a better Internet. This requires a broad set of services and associated knowledge of Internet performance and security technology. We recognise many of our team usually join us with one or two core domains of expertise, however key to success is the curiosity to maintain and develop new knowledge which is essential to keeping up with the high rate of product innovation at Cloudflare. 

In our aim to support your success, all the resources and training required to build a custom personal development plan to be effective for the role, will be provided.

Examples of desirable skills, knowledge and experience

Our Solutions Engineers come from a wide range of backgrounds: IT, engineering, software development, product management, financial consulting, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realise the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

You will have a good fundamental understanding on how to manage technical validation projects so that customers can have an informed opinion on the best solution to a given problem - with an eye on what could come next.

Additional experience might include a combination of the skills below:

• Proven experience working with enterprise clients and organisations in Switzerland.
• Showing up in the right-way: bringing a positive attitude, open-minded to new ideas and bringing your energy and ideas to help our clients and our team succeed. 
• 10+ years of experience in the IT industry (mid-level or senior engineering level experience).
• Ability to manage a project, work to deadlines, and prioritise between competing demands.
• Demonstrating empathy with customers and quickly identifying challenges and pain points they face. 
• Understanding of “how the internet works”. For example:
• Know the differences between TCP & UDP, and understand what kinds of applications may favour one over the other;
• Can explain the difference between authoritative DNS & recursive DNS?;
• You understand the role of a firewall, why TLS (SSL) plays an increasingly important role on today's Internet, a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike;
• Understanding of how customers make buying decisions, how to explain ROI.
• A knowledge of the competitive landscape for one or more of: DDoS, CDN, Performance, DNS, Developer platform or Zero-Trust/SASE service providers.
• You're OK with some in-region travel (15~30 days per quarter): eg. Being next to our clients means that we need to travel to customer offices, conferences and/or events.

Bonus!

• Previous experience in a pre-sales SE or consulting role. (note: doesn't have to be in tech);
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills;
• Exposure to emerging technical landscape trends such as machine learning, GenAI, DevOps, security operations etc. 

Job Location: Austin, TX | Atlanta, GA | Denver, CO | New York, NY | San Francisco, CA | Seattle, WA | Washington DC

About the Department

The Cloudflare Customer Support Team solves complicated problems and answers technical inquiries via email, chat, phone, and social media. From Enterprise corporations with petabytes of web traffic to Wordpress bloggers using our platform for free, we are here to help. Being the eyes and ears of Cloudflare, we act as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

What you'll do 

The Cloudflare Escalation Engineer will perform deep, technical troubleshooting for complex, escalated issues. This role owns the customer escalation process and works with various Product and Engineering teams to identify product bugs, network problems, and platform issues. Escalation Engineers foster a close relationship with SRE, Network, Engineering and Product teams. They act as an escalation point, isolate/replicate problems, and gather technical information/expectation.

Responsibilities

• Provide coverage (shift rotation including possibility of weekends and Pacific Time hours) for technical troubleshooting of escalated issues 
• Triage Customer Escalation issues to find the quickest most efficient path of resolution
• Work cross-functionally with various teams across the company from engineering to sales

Requirements

• 2-3 years of technical troubleshooting experience, preferably in technical support or system reliability engineering
• Excellent verbal and written communication skills, ability to disseminate clear and appropriate  information to both business and technical audiences
• Able to manage multiple priorities, commitments, and projects

Core competencies (“Desired skills, knowledge and experience”)

• Extensive technical support experience
• Expertise in troubleshooting application protocols (L7 - DNS, HTTP, etc)
• Expertise in troubleshooting network infrastructure (L3/L4)
• Expert with Linux command line tools  (curl, dig, git, traceroute, mtr)
• Expert at analyzing data using tools like grafana, kibana, and SQL
• Able to clarify complex technical issues and coordinate efforts to resolve
• Able to identify and share/suggest process improvements 
• Demonstrated leadership, prior mentoring experience
• Self-motivated, self-directed, strong relationship building, can positively influence the actions of others, team player
• Comfortable handling inbound and outbound customer calls

Bonus Points

• Experience with regular expressions
• Knowledge of web programming (HTML, Javascript, PHP) and scripting (bash, Python)
• Experience managing/configuring non-HTTP applications (email, DNS, FTP, SSH, etc.)

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $91,000 - $111,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $105,000 - $129,000
• For Bay Area-based hires: Estimated annual salary of $111,000 - $135,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone anywhere. Our proven learning platform offers free, high-quality supplemental learning resources that cover Pre-K-12th grade and early college core academic subjects, with a focus on math and science. We have over 155 million registered learners globally and are committed to improving learning outcomes for students around the world, with a focus on learners in historically under-resourced communities. 

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

We are hiring a Sr. Software Engineer. We are focused on providing equitable solutions to historically under-resourced communities of learners and teachers, and guided by our Engineering Principles. You’ll help us build out our platform and leverage AI to democratize 1:1 tutoring for every learner, and a teaching assistant to every teacher, at scale.

We are a remote-first organization and we strive to build using technology that is best suited to solving problems for our learners. We build with Go, GraphQL, JavaScript, React & React Native, Redux and we adopt new technologies when they’ll help us better achieve our goals. At Khan, one of our values is “Cultivate Learning Mindsets”, so for us, it’s important that we’re working with all of our engineers to help match the right opportunity to the right individual, in order to ensure every engineer is operating at their “learning edge”.

You can read about our latest work on our Engineering Blog. A few highlights:

• Incremental Rewrites with GraphQL
• Our Transition to React Native
• Go + Services = One Goliath Project
• How Engineering Principles Can Help You Scale
• How to upgrade hundreds of React components without breaking production

WHAT YOU BRING

• 5+ years experience building world-class product experiences for an interactive web-app. In particular, you have built and maintained scalable backend services, as well as complex, stateful frontend user interfaces.
• Experience building and maintaining complex software. You’ll join us in writing clean, maintainable software that solves hard problems. You’ll write testable, quality code. You’ll push the team and the mission forward with your contributions.
• Strong communication, thoughtfulness, and desire to give and receive regular feedback.
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.
• Empathy for learners around the world. You love learning and are excited about helping others learn to love learning. You’re motivated to learn new things and share what you learn with the world.
• A motivation for Khan Academy's mission “to provide a free world-class education for anyone, anywhere.”
• Experience using Machine Learning / LLMs to build products a plus (but not required).

We welcome candidates with experience in any and all technologies. We don’t require experience in any particular language or tool. Our commitment to on-boarding and mentorship means you won’t be left in the dark as you learn new technologies.

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well! We offer:

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority.
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The target salary for this position is $137,871 - $154,069 USD / $186,306 - $207,993 CAN. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Exceptional performers in this role who make an outsized contribution can make well in excess of this range.  Additional incentives are provided as part of the complete total rewards package in addition to comprehensive medical and other benefits.

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal's TED talk from 2023
• Our team:  http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.