Job Description

Job Purpose:
The Digital Innovation Manager will join the Canadian Digital Innovation and Customer Engagement (DICE) team as a critical and integral business partner to Biogen’s Business team, supporting the creation and execution of the digital roadmap for Biogen’s TAs and products, supporting development, execution and optimization of omnichannel assets, journeys, and campaigns. 
This position will be part of Biogen’s digital evolution and will contribute to establish Biogen as a differentiated leader in designing customer journeys, content, and experiences to achieve business goals in a customer centric, innovative and value-driven way. The Digital Innovation Manager will have the unique ability to support at both a strategic and tactical level, using data to design omnichannel communication campaigns as part of an integrated customer engagement model, overseeing the tactical operations to execute those campaigns, and suggesting optimization efforts to refine tactics and assets based on insights and analytics.
They will closely integrate with the local DICE team and collaborates with the local cross functional business partners to accelerate the adoption of omnichannel strategies, including the development of materials to support highly personalized customer experiences. Partners will include IT, Data & Analytics, Customer and Marketing Insights, Medical, Marketing & Sales, Value and Access, Legal and Compliance to integrate local frameworks, programs, campaigns, and capabilities to drive omnichannel acceleration and customer engagement planning at Biogen. They will act as an internal subject matter expert and work with external partners such as creative agencies, media agencies, and technology delivery partners.

Responsibilities:

•    Closely collaborate with the local brand teams (incl. Marketing, Medical, Value and Access) to develop, help execute and optimize customer engagement plans with a focus on customer segmentation and personalization. 
•    Creative/graphic design and copywriting experience to support the development of marketing/medical campaigns in an agile and well-integrated manner through means of creative concepts and copy drafts.
•    Establish the definition and creation of KPI ‘s with a focus on campaign performance, including reporting and insights gathering to inform and recommend best course of action to all relevant cross functional partners
•    Champion the concept of customer engagement plans, customer journeys, and moments of truth across business partners as part of an effort to drive personalization and customer-centricity.
•    Oversee and manage digital ecosystem including data connections and reporting tools to ensure adequate measuring framework to help drive business insights. 
•    Research and analyze market trends and competitors and convert insights into reports to be shared with cross functional partners to establish actionable insights.
•    Perform company business in compliance with relevant regulations, company policies and procedures.
•    All other duties required.

Qualifications

Qualifications:    
Education
o    Bachelor’s degree in a relevant field is required.

Experience, including # of years
o    Experience (>5 years) in an agency or as a freelancer servicing clients in the life sciences/pharmaceutical space in Canada/US

Language(s)
o    Fluent in English, verbal and written with the ability to communicate effectively cross-functionally, spanning all levels of the organization; proficiency wht French is an asset.

Skills
o    A good understanding of Life Sciences/pharmaceutical commercial model
o    Understanding of Canada’s regulatory landscape, including product life-cycle, and material approval process for different stakeholders
o    Ability to work across multiple digital platforms and early adoption of new systems/applications.
o    Hands-on experience in creative/graphic design tools (e.g. Adobe Illustrator, InDesign, Photoshop, Canva, Sketch or others) that can scale across various media assets (emails, webpages, banners, etc.)
o    Demonstrable experience in pharmaceutical/life sciences copy writing 
o    A good understanding of paid media strategies for the various stakeholder groups in a pharmaceutical/life sciences domain, including the ability to set up and manage on-going media campaigns
o    Experience designing and implementing customer engagement strategies grounded in understanding of customer journeys
o    Strong analytical skills with demonstrated ability to assess business results of marketing tactics, define appropriate metrics / KPIs, and maximize value of marketing investment
o    Strong project leadership skills with a solution-oriented mindset, sense of urgency, and attention to detail
o    Ability to prioritize and manage workload in a fast paced, rapidly changing environment
o    Demonstrated relationship building and cross-functional teamwork skills to effectively direct and influence results across a diverse set of internal and external stakeholders
o    Minimum Bachelor’s degree
o    Strong written and verbal communication skills, including ability to deliver compelling presentations to executive audiences

Additional requirements:
Ability to travel as required.

Direct Reports: None

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Join a leading AI company generating $40M in annual revenue, where innovation and growth are at the core of everything we do. We’re seeking a dynamic Revenue Operations Leader to drive and optimize our revenue processes, ensuring that every touchpoint in the customer journey contributes to our ambitious growth targets.

Position Overview:

As an Enterprise Account Executive, you will be responsible for identifying, developing, and closing business opportunities with enterprise clients ranging from Fortune 500 to $1B-$10B mid-market companies. By strategically positioning our AI solutions to address their unique challenges, you will build strong relationships with C-level executives and guide them through their AI transformation journey. This role demands a consultative sales approach and an ability to communicate the strategic and financial value of our AI solutions.

Key Responsibilities:

Prospecting and Lead Generation

• Proactively identify potential enterprise clients within your assigned territory.
• Use market research, networking, and industry insights to qualify leads and build a robust pipeline of high-value opportunities.

Consultative Selling

• Deeply understand client pain points, business objectives, and existing technology landscape to tailor AI solutions to their needs.
• Demonstrate a strong grasp of AI capabilities and their potential business impact, presenting AI as a strategic advantage.

Solution Design and Presentation

• Develop persuasive proposals and presentations, clearly articulating our AI services’ value proposition.
• Include use case development, ROI analysis, and implementation roadmaps to demonstrate the potential impact on the client’s operations.

Executive Stakeholder Management

• Build relationships with C-suite executives, such as CIOs, CEOs, and CTOs, effectively communicating the strategic benefits of AI adoption.
• Navigate complex decision-making processes and foster trust with executive stakeholders.

Complex Sales Cycle Management

• Lead the entire sales cycle from initial contact through negotiation and contract signing.
• Manage multiple stakeholders, address technical concerns, and overcome objections to secure large-scale deals.

Cross-Functional Collaboration

• Work closely with AI solution architects, data scientists, and implementation teams to ensure seamless project delivery.
• Provide expert support throughout the customer lifecycle to ensure a smooth transition from sales to delivery.

Account Management

• Build and maintain long-term client relationships, identifying expansion opportunities within existing accounts.
• Drive recurring revenue and foster customer loyalty by continuously adding value.

Market Knowledge

• Stay up-to-date on emerging AI trends, industry best practices, and the competitive landscape.
• Position our AI solutions effectively by demonstrating thought leadership within the industry.

• Proven Sales Track Record:5+ years of experience successfully selling complex enterprise software solutions, with a history of closing large, high-value deals within the technology consulting space.
• AI Expertise: Strong understanding of AI concepts, including machine learning, natural language processing, computer vision, and their applications across various industries.
• Executive-Level Communication:Exceptional verbal and written communication skills, with the ability to present complex technical concepts to senior executives.
• Strategic Thinking:Ability to identify business challenges, develop tailored AI solutions, and articulate their strategic value.
• Relationship Building: Proven track record of building long-term, trusting relationships with clients and internal teams.
• Industry Expertise:Prior experience in relevant industries (e.g., healthcare, finance, retail) is a significant advantage.

• Competitive Salary and Commission Structure:Incentive-based compensation aligned with sales performance.
• Comprehensive Benefits Package: Health, dental, vision, and retirement plans.
• Exposure to Cutting-Edge AI Projects:Work on advanced AI initiatives with industry-leading clients.
• Collaborative Work Environment: A supportive team atmosphere focused on innovation and success.
• Professional Development: Access to continuous learning and growth opportunities.
• Leadership Visibility:Regular exposure to and interaction with the company’s senior leadership.
  

This role offers a unique opportunity to shape the AI landscape for major corporations. If you’re a consultative sales professional with a passion for AI and a talent for closing complex enterprise deals, we’d love to hear from you!

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Job Description

Position Overview

We are seeking an experienced SAP IS-U Architect specializing in billing to support a leading energy company in Belgium. The ideal candidate must have in-depth expertise in SAP IS-U billing processes and a strong understanding of the energy sector within the Belgian market. Fluency in Dutch or Frenchis essential for effective communication with clients and stakeholders.

Key Responsibilities

• Design & Architecture: Lead the design and architecture of SAP IS-U solutions, with a focus on billing modules tailored to the Belgian energy sector.
• Implementation & Customization: Manage the implementation and customization of IS-U billing functionalities to ensure alignment with business processes and regulatory requirements.
• Project Management: Work with project managers to define project scope, timelines, and deliverables, ensuring timely and budget-compliant project completion.
• Stakeholder Engagement: Engage with clients and stakeholders, conducting workshops and presentations in either Dutch or French.
• Problem Solving: Analyze complex business processes to provide strategic insights that enhance and optimize billing operations.
• Team Leadership: Mentor and support the technical team, fostering a collaborative and innovative working environment.
• Compliance & Best Practices: Ensure adherence to industry regulations and promote best practices in SAP IS-U implementations.

Qualifications

Qualifications

• Experience: 8+ years of experience with SAP IS-U, particularly with billing modules.
• Industry Knowledge: Deep understanding of the Belgian energy market, regulatory landscape, and operations. Prior experience with energy utilities is a plus.
• Language Skills: Fluency in Dutch or French is required; proficiency in English is preferred.
• Educational Background: Bachelor’s degree in Information Technology, Computer Science, or a related field. A Master’s degree is advantageous.
• Technical Skills: Strong knowledge of SAP IS-U billing processes, including contract management, invoicing, and credit management. Familiarity with SAP FICA and related modules. Experience with SAP S/4HANA is a plus.

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About CMiC
Headquartered in Toronto, CMiC is a software company focused on the Construction industry. We have built a comprehensive platform for construction companies to manage their most important workflows. Our customers have their choice of a SaaS or Private Hosted platform that includes industry focused modules to manage everything from Financials and Payroll to Project Management and Budgeting. Our market share is very strong in North America and rapidly expanding internationally in regions like Europe, South East Asia and the Middle East.

Job Overview

The main responsibility of this role is to contribute to the development of RESTful APIs to support our front-end applications. You will modify existing APIs and create new APIs using both Oracle ADF BC REST as well as Jersey frameworks. Development at the database level is also required for this role to support the APIs. Your Tasks would involve:

• Design, build, and maintain efficient, reusable, reliable and secure code.
• Improve tools and processes related to API development.
• Create documentation for the APIs, tools and processes that you work on.
• Review code written by others.
• Analyze problems and identify solutions.

• Honed interpersonal and communication skills.
• 3+ years of work experience using any object-oriented programming languages (preferably Java).
• Understanding of Object-Oriented Programming Concepts and design patterns.
• Understanding of REST over HTTP.
• Understanding of J2EE and experience programming in Java.
• Understanding of RDBS concepts and experience with SQL/PLSQL

• Competitive benefits Package (including Health & Dental benefits)
• Paid vacation and personal days
• Townhall meetings where all employees are encouraged to participate in open discussions
• Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
• Outdoor lunch space, including picnic tables
• An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
• Health and Wellness focus including virtual yoga classes and wellness webinars
• RRSP Matching Program after 2 years of employment
• Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

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Our client is Australia’s leading design destination. They offer premium furniture, lighting, and objects from iconic international and local brands.

They want to hire a Customer Operations Administratorto support their sales and logistics teams.

Job Responsibilities:

• Provide support to retail, trade, and wholesale sales teams.
• Handle customer enquiries, prepare quotes, and manage tender documents.
• Coordinate with logistics teams to ensure smooth project delivery.
• Process online orders and handle warranty applications and claims.
• Maintain regular communication with clients, updating them on progress and resolutions.

• Minimum 2 years of experience in sales administration or customer service.
• Exceptional customer service focus and problem-solving skills.
• Strong project management and computer literacy skills.
• Positive attitude with the ability to handle challenging interactions professionally.
• Team player with excellent communication and organisational skills.

• Permanent work-from-home setup
• Australian company
• Day shift work schedule (Australian business hours)
• Full-time (8 hours a day)
• Paid leaves
• HMO
• Christmas Bonus equivalent to 1 month's wage (pro-rata)

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Want to help make the world a safer, more sustainable and more creative place? It may sound like a lofty goal, but that’s exactly what we’re doing at Black Spectacles. Our platform attracts architects around the world who want to push the limits of their industry. Our content — which includes podcasts, design tutorials and exam prep — helps architects keep pace with emerging technologies and software so they can do their best work.

Black Spectacles is Chicago-based with a fully remote staff. Black Spectacles is a Great Place to Work-Certified™ company and ranked #11 in Education on the INC. 5000 America’s Fastest Growing Company List in 2019. To keep that momentum going strong, we’re expanding our team of enthusiastic go-getters. We’re on the hunt for freelance licensed architects who are eager to help aspiring architects get licensed.

This remote position involves helping aspiring architects overcome common struggle areas on the ARE 5.0 exams via virtual workshops. Our weekly workshops enable participants to study smarter under the direction of an expert guide (you!). We’ll provide training and lesson plans. Then you’ll put your communication and mentorship skills to use leading virtual sessions focused on a specific exam division.

You’ll guide the group through carefully crafted exercises, facilitate discussion, clarify difficult concepts, and offer advice for tackling the exams with confidence. You’ll also address follow up questions on our online discussion forum, the Black Spectacles ARE Community. Ultimately, you’ll play a huge role in our mission to support aspiring architects on their paths to licensure.

Our ideal workshop instructors

• Must be a Licensed Architect by NCARB
• Have reliable computer and internet access
• Have used Black Spectacles products to prepare for the ARE
• Are actively practicing architecture
• Have experience as either a coach or instructor
• Can commit to roughly 6-8 hours of work per month
• Have achieved licensure within the past 1-5 years

• Sunday availability

• Paid position
• Work from wherever policy
• Empower aspiring architects to achieve licensure- making a meaningful impact on the profession
  

Black Spectacles is an equal opportunity employer.

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Want to help make the world a safer, more sustainable and more creative place? It may sound like a lofty goal, but that’s exactly what we’re doing at Black Spectacles. Our platform attracts architects around the world who want to push the limits of their industry. Our content — which includes podcasts, design tutorials and exam prep — helps architects keep pace with emerging technologies and software so they can do their best work.

Black Spectacles is Chicago-based with a fully remote staff. We are a Great Place to Work-Certified™ company and ranked #11 in Education on the INC. 5000 America’s Fastest Growing Company List in 2019. To keep that momentum going strong, we’re expanding our team of enthusiastic go-getters. If you'd love to work for Black Spectacles but don't see a position that lines up with your talents, just fill out our application and leave us your resume.

• Must be able to travel to Chicago for quarterly team meetings

• 'Work from wherever' policy
• Unlimited Vacation
• Blue Cross Blue Shield health, dental, vision, short-term / long-term disability and life insurance
• Flexible Savings Accounts and Health Savings Accounts
• 401k with Employer match
• Profit sharing program
• Employee referral program
• Commuter pre-tax program
• Frequent team events & quarterly social gatherings

Black Spectacles is an equal opportunity employer.

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Job Description

As the Director, Treasury & Risk Management, you will be responsible for building an efficient Treasury and Risk Management organization that applies best practices in Treasury and Risk Management Operations. You will be responsible for setting policies for day-to-day operations of cash management and investments, debt/liability management, securitization, and cash flow planning as well as the insurance program for Brightspeed.  As a leader with Brightspeed, you will possess strong leadership and communication skills, understanding of financial markets and accounting concepts.

As the Director, Treasury and Management, your duties and responsibilities will include:

Key Roles and Leadership:

• Act as primary contact for external partners and internal customers on treasury/risk matters
• Lead and empower the team members of the Treasury and Risk Management department
• Support a team environment by sharing best practices, maintaining a winning mindset, and embracing values-based culture with a great place to work

Operational Oversight:

Treasury/Securitization Function

• Manage all treasury functions, working closely with key stakeholders on the finance team to ensure integrity of organizational cash needs
• Manage banking relationships and payment methods across the company including lockbox, cash concentration, wire transfers, credit card and other payment method vendors
• Drive operational excellence through strong transactional management, accurate forecasting, and leveraging data to recognize trends and improve business efficiencies across all areas, recommend, and execute on corrective action, as needed
• Document processes and update Treasury related policy and procedures. Maintain Treasury policy and procedures and SOX controls and documentation
• Ensure ongoing compliance of debt facilities, including the timely submission of covenant certificates and reporting
• Key member of a cross functional team (IT, Accounting, Legal, Credit Services, Treasury, Corporate Finance, etc.) responsible for implementation of securitization
  • Participating in the design of models, products, and capital frameworks offerings in collaboration with others
• Manage pool of assets included in the securitization program while working closely with internal and external constituents to provide necessary reporting and compliance
• Determining securitization market trends, identifying potential issues and opportunities
• Expert in the calculation, accounting and analysis of loan interest and hedging
• Benefit Investment Committee (BIC) Member that is inclusive of Fiduciary responsibilities: attend and participate in quarterly BIC meetings, assist in preparing meeting materials, meeting minutes, action plans.
• Successful liaison with consultants, investment managers, custodian and other professionals who are involved with the Pension and 401(k)Plan functions
• Contribute to and inform strategic discussions with the HR and other key stakeholders to ensure alignment with Pension and 401(k) Plans Investment strategies
• Working with key stakeholders to ensure federal compliance for the 401(k) and Pension plans, adherence to the Investment Policy Statements, and Pension and 401(k) Fund requirements
• Continually improve processes to drive more efficient/effective execution

Insurance Function

• Oversee management of the insurance program and work closely with the ERM group on strategy
• Coordinate the management of brokers, insurers, and TPA’s for assigned insurance programs to assure continuity of the programs and quality of risk management services provided to Brightspeed

Strategic Planning and Analysis:

• Provide strategic input on financial planning, capital structure, and funding strategies to support business growth and expansion
• Provide technical expertise in treasury matters at both operational and strategic levels.
• Contribute to monthly management accounting, ensuring cash reporting is understood for informed decision-making by senior management and the board of directors
• Provide input to financial statements on cash and debt disclosures
• Liaise with Brightspeed Senior Executives on risk management strategy (e.g., insurance portfolio, risk retention, risk appetite, risk control)

Project Management and Improvement:

• Lead improvement projects, ensuring best value and practice across the Treasury and Risk Management group, including software automation initiatives

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's Degree Finance, Accounting, Business Administration, or related discipline
• 10+ years of experience with the following:
  • Planning, programming, budgeting, and execution
  • Preparing cash forecasts, cash flow analyses, and risk management with a thorough understanding of the financial markets
  • Extensive experience in a senior treasury role, including debt instruments and hedging
  • A deep understanding of corporate/structured financing (including securitization / asset-backed lending) and superior attention to details, with the ability to quickly identify and address the key risks factors and clearly present complex concepts
• Knowledge of Insurance Risk Management, preferred
• Knowledge of generally accepted accounting procedures and principles, including financial reporting
• Proficient in Microsoft Office (Word, Excel, Access, and Outlook)
• Knowledge of financial planning, estate planning, and investment banking
• Strong influencing skills to achieve outcomes while developing positive relationships with banks, lenders, and internal stakeholders
• Ability and desire to design and implement process improvements
• Strong analytical skills

#LI-SS1

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Job Description

We are currently looking for a Director, End-To-End Solutions Architect to join our growing team. In this role, you will oversee the design, implementation, and integration of custom and commercial-of-the-shelf (COTS) applications. You will have a very crucial role for ensuring that technology solutions align with business goals, are consistent with a long-term IT architecture design, and are implemented efficiently and effectively.

As a Director, End-To-End Solutions Architect, your duties and responsibilities will include:

Leadership and Strategy:

• Lead design teams and create development strategies
• Communicate effectively between the development teams and related stakeholders
• Drive the commercialization of solutions, ensuring they meet business needs

Technical Oversight:

• Design end-to-end solution architectures
• Ensure solutions are scalable, secure, and meet industry standards
• Develop and document best practices, including coding standards and data exchange patterns

Project Management:

• Monitor project stages from initial conceptualization to final deliverables
• Conduct technical feasibility analyses and create risk mitigation plans
• Ensure compliance with relevant security and performance standards

Collaboration and Training:

• Work closely with product teams across various business domains
• Conduct workshops and training sessions for internal teams
• Mentor team members in relevant technologies and implementation architecture

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Education: Bachelor’s Degree in Information Management, Engineering or related field
• Experience: 10+ years of experience in solution architecture 
• Leadership: 10+ years of experience leading a team
• Industry: Telecommunications 
• Skills: Strong understanding of wireline and broadband technologies, API design, and enterprise architecture
• Communication: Ability to convey technical information to both technical and non-technical audiences

BONUS POINTS FOR:

• Specific certifications in program management (e.g., PMP), process improvement (e.g., Six Sigma), technical methodologies (e.g., SAFe Agile), and cloud services (e.g., GCP)

#LI-SS1

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Job Description

Responsabilités

• Responsable de la planification globale du projet, incluant la production et la période post-lancement
• Collaborer avec les leaders principaux pour traduire la vision de production en livrables précis, définir la stratégie d’exécution et les critères de succès ; développer et piloter des plans pour atteindre les jalons et livrables clés
• Assurer la communication efficace du calendrier à tous les intervenants concernés
• Structurer l'organisation de l'équipe et définir, puis implémenter des processus, pratiques et flux de travail pour garantir la qualité du travail dans le respect des délais et du budget
• Identifier les ressources nécessaires pour respecter le calendrier de production et les exigences de qualité, participer activement aux processus de recrutement : identifier les candidats, réaliser des entretiens à distance, définir les agendas d’entretiens sur place et assister à la prise de décision finale
• Gérer l’exécution quotidienne du backlog, examiner les résultats des sprints et ajuster les calendriers de production en conséquence
• Passer en revue les documents de design créatif et technique pour anticiper les problèmes potentiels et émettre des recommandations appropriées
• Définir des objectifs et des priorités pour aider les équipes à se concentrer sur les éléments clés : hiérarchiser les problèmes selon les stratégies, priorités, ressources et objectifs du projet
• Résoudre les problèmes de manière proactive et apporter des solutions créatives et efficaces pour obtenir des résultats concrets
• Soutenir la mise en place et l’application du cadre de développement de produit de PCF dans le projet
• Mettre en place des canaux de communication systématiques pour informer l’équipe et les intervenants clés de l’état du projet
• Collaborer avec les directeurs artistiques et créatifs, ainsi qu'avec les responsables de disciplines variées, pour évaluer les besoins en externalisation et mettre en place les pipelines d’externalisation avec le Producteur Artistique
• Gérer, coacher, encadrer et faire progresser les membres de l’équipe de production pour favoriser leur développement, enrichir les compétences et construire un vivier de talents pour la relève

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Responsibilities

• Full project schedule owner, including production and post-launch
• Collaborate with key project leaders to dissect the project’s production vision into the exact deliverables, define execution strategy and success metrics; develop and drive plans to execute against Milestones and key deliverables
• Effectively communicate schedule to all stakeholders
• Set up team organization and define and implement processes, practices and workflows to enable the team to deliver high quality work on schedule and within budget
• Determine the resources needed to meet the production schedule and quality requirements and play an active role in hiring and recruiting. Help identify candidates, perform remote interviews, set onsite agendas, and assist in the final decision-making process
• Drive day-to-day backlog execution, review sprint results, adjust production schedules
• Review Creative and Technical Design Documents for the project to identify foreseeable issues/concerns and to provide recommendations where appropriate
• Set goals and priorities that help teams focus on the critical few: filters issues based on a clear understanding of project strategies, priorities, resources, and objectives
• Solve problems of all types as they arise and find creative and effective solutions which achieve measurable results
• Support Implementation and usage of PCF’s Product Development Framework in the project
• Establish systematic information channels about the project status updates for the team and key stakeholders
• Work closely with the art and creative directors, and various discipline leads to  determine outsourcing needs and establish outsourcing pipelines together with Art Producer
• Manage, coach, mentor and develop production staff to ensure growth, expand the talent base and build a succession bench

Qualifications

Qualification

• Plus de 10 ans d’expérience dans l’industrie du jeu vidéo, avec expertise dans le développement de jeux AAA sur PC/console
• 4 ans ou plus en tant que Producteur(-trice) Principal(-e), responsable de la livraison de jeux AAA
• Maîtrise avancée de la planification et des méthodologies Agile/gestion de projet
• Expérience confirmée dans la gestion complète du cycle de vie des jeux, avec un accent sur les mises à jour de contenu live post-lancement
• Excellentes compétences en communication avec tous les membres de l’équipe de développement, incluant Production, Art, Ingénierie et Audio
• Expertise approfondie en développement de produit dans les principales disciplines (technologie, design, art, UI et QA), couvrant toutes les phases du concept au support live
• Solide maîtrise des outils de production et des logiciels de gestion de projet (MS Office Suite, Jira, G-Suite, Confluence, etc.)
• Leadership diplomate et calme, avec un respect rigoureux de la confidentialité et une aptitude à gérer des conversations sensibles
• Passion pour le jeu vidéo et capacité à comprendre et à gérer les priorités globales pour favoriser le travail d’équipe
• Compétence éprouvée dans la création et l’exécution de plans de production en fonction des objectifs établis

Vous avez peut-être

• Expérience de leadership dans le développement de shooters AAA pour des titres à succès est préférable

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Qualifications

• Over 10 years of experience in the gaming industry, specifically in AAA PC/console game development
• 4+ years of experience as a Senior Producer responsible for delivering AAA games
• Advanced expertise in scheduling and Agile/PM methodologies
• Proven experience managing the entire game development lifecycle, with emphasis on live service content updates post-launch
• Skilled in clear communication with all development team members, including Production, Art, Engineering, and Audio
• Extensive knowledge in game product development across core disciplines (technology, design, art, UI, and QA) through each phase from concept to live support
• Proficient in production tools and project management software (e.g., MS Office Suite, Jira, G-Suite, Confluence)
• Calm, diplomatic leadership with a strong commitment to confidentiality and the ability to manage sensitive conversations effectively
• Passion for the gaming industry and an understanding of high-level priorities for cohesive teamwork
• Skilled in creating production plans and schedules and executing them according to established assumptions

You might have:

• Proven AAA Shooter development leadership experience for successful titles is preferred

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Job Description

The Revenue Operations Specialist will have a wide range of duties as part of Assent’s Revenue Operations team. This role will play an integral part in delivering on the ongoing reporting, systems administration, and operational coordination of the team, including translating data into easily digestible information. This role requires timely communications with Sales, Business Development, Customer Success, and other departments, including Marketing, Finance, EDITS and Product. The ideal candidate is highly organized with impeccable attention to detail and solid interpersonal and analytical skills.

Key Requirements & Responsibilities:

• Assist in administering and managing the tools and systems necessary to properly and efficiently measure and report on Revenue operations deliverables.
• Assist with continuous analysis and Optimization of the Customer Journey:
  • Evaluate current customer journey touchpoints and identify areas for improvement.
  • Develop strategies to streamline and enhance the customer experience.
  • Implement feedback loops to constantly refine and improve customer touchpoints.
• Assist with design of new/refined processes through the Customer Journey, and ensure enablement is effective.
• Leverage data analytics (leveraging the Revenue Data Team as well as self-generated reporting) to assess the effectiveness of customer journey touchpoints and make recommendations for improvement.
• Go to Market team(s) Support: 
  • Work closely with all Go to Market teams to enhance Qualified Meetings, ARR, customer retention, minimize churn, and identify expansion opportunities.
  • Provide insights to improve Customer onboarding, customer satisfaction, customer retention.
• Work with other teams (Product Ops, EDITs, etc.) to leverage data from other internal tools such as Pendo, to improve/enable more effective/successful interactions between CSMs and Customers.
• Manage, maintain, and improve quoting processes (including Deal Desk) as well as contract creation, renewal deal creation.
• Act as Subject Matter Expert (SME) for CPQ, and Quote-to-cash process.
• Communicate updates and changes to AEs, BDs, and CSMs.
• Collaborate with the Sales, Customer Success, Marketing, Product, and other required teams to ensure the customer journey aligns with company goals and objectives.
• Share insights and updates on customer journey initiatives with Revenue Operations Leadership to help inform future initiatives.
• Ad-hoc reporting for AE, BD & CSM to Sales and CS Management across all systems and tools, in partnership with Revenue Data Team. 
• Management of processes enabling key milestones such as customer kickoffs and on-boarding, project planning, QBR’s etc.
• Contribute to mapping the customer life cycle and identify opportunity areas to better support customers key milestones.
• Active participation in driving and implementing operational projects and initiatives that enable the Revenue Organization and well as Sales and CS’s success and optimization.
• Ensure the internal tools and systems are current and track usage of AEs, BDs, and CSMs.
• Provide general administrative support to Sales Team & Sales Management, BD Team & BD Management, CS Team & CS Management.
• Continuous learning and adaptation:
  • Keep abreast of the latest trends and best practices in customer journey mapping and Salesforce functionalities.
  • Recommend and implement new tools or strategies to stay ahead of industry standards.

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.

Qualifications

We strongly value your talent, energy, and passion. It will also be valuable to Assent if you have the following qualifications

• 3 - 5 years of experience in a revenue operations, sales or marketing support function; 
• Solid experience using Salesforce;
• Other experience with sales enablement tools such as ZoomInfo, LinkedIn SalesNav, Gong, Outreach, RingLead and D&B, is considered an asset; 
• Excellent oral and written communication skills in English - you communicate clearly, concisely, and with tact;
• An education in Business Administration/Marketing/Sales/Operations or a related area of study is considered an asset;

Reasonable Accommodations Statement:To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

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Job Description

As a Senior UX Researcher at Assent, you will play a critical role within our Product Design Team and Product Organization, comprised of highly skilled designers, product managers, and engineers. Your work will help drive our ability to make data-informed decisions. You will design and execute research to cultivate understanding and uncover diverse customer behaviors, needs, and motivations. You are a consummate researcher skilled at qualitative and quantitative research methods to help inform our human-centric approach to design. You bring rigor and discipline to your approach, which will inspire those around you and empower you to influence how we do userresearch at Assent. 

Role & Responsibilities

In this role, you will define research objectives, develop comprehensive research plans, and employ various UX research methodologies where applicable, including in-depth interviews, usability testing, field studies, and surveys. You will analyze and synthesize findings into actionable insights, create and present compelling research deliverables, and mentor non-researchers to enhance their research skills. Collaboration with product managers, designers, and engineers is essential to seamlessly integrate research findings into product development. You will establish strong cross-functional relationships, contribute to scaling UX research practices, and advocate for user-centered design and research-driven decision-making across the company.

Your Leadership Abilities

• Influence strategic decisions and advocate for user needs.

• Promote a high-quality research culture and set standards.

• Lead research initiatives and facilitate workshops.

• Mentor team members and provide career guidance.

• Foster a collaborative and inclusive team environment.

• Communicate vision and strategy effectively to stakeholders.

• Navigate complex project landscapes with foresight and adaptability.

• Operate independently and establish strong cross-functional relationships.

• Champion continuous improvement and innovation.

• Advocate for the research team within the broader organization.

Your Craft

• Expert in a wide range of qualitative and quantitative research methodologies.

• Skilled in synthesizing data from various sources to uncover deep insights.

• Proficient in creating detailed and impactful research deliverables.

• Experience with tools and techniques for remote and in-person research.

• Ability to manage multiple research projects simultaneously.

• Strong analytical skills, capable of translating data into meaningful insights.

• Experience in creating personas, user journey maps, and other user-centered artifacts.

• Knowledgeable in usability testing, both moderated and unmoderated.

• Familiarity with creating and maintaining an insights repository.

• Strong portfolio showcasing relevant research work.

Qualifications

• 8+ years of experience in UX research with a proven track record in digital products, preferably in a B2B software environment.

• Bachelor’s or Master’s in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or related field, or 9+ years of industry experience in software product design for enterprise B2B businesses.

• Strong portfolio demonstrating expertise in user research methodologies and practices.

• Experience with research tools such as Dovetail, UXtweak, and Pendo.

• Excellent leadership, communication, and collaboration skills.

• Ability to work effectively in a fast-paced, dynamic environment.

• Experience in mentoring and rallying research teams toward high-quality outputs.

• Deep understanding of accessibility, usability, and inclusive design practices.

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