LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

LivePerson transforms customer care from voice calls to mobile messaging. Our cloud-based software platform, LiveEngage, allows brands with millions of customers and tens of thousands of care agents to deliver digital at scale. The market leader in real-time intelligent customer engagement. As a B2B SaaS company with 20 years of experience and the heart of a startup, we work day in and day out to help our customers live out our mission of creating lasting, meaningful connections with their customers.

The Cloud Devops team at Liveperson is looking for an experienced DevOps engineer: a candidate that takes on challenges, continuously expands his area of expertise and naturally takes ownership of his work. The ideal candidate has a strong engineering background, an eagerness to follow good practices and a desire to apply his skills in the field of DevOps.

We will provide you the grounds to succeed, an embracing working environment and very complex and interesting technical challenges to solve.

You will:

• Design, deploy, and manage Kubernetes clusters on the cloud (e.g., GCP) and on-prem to support containerized applications.
• Implement best practices for monitoring, logging, and troubleshooting within Kubernetes.
• Collaborate with the cloud team to provision, configure, and maintain cloud resources on GCP, ensuring optimal performance and cost efficiency.
• Implement automation for resource provisioning and scaling using tools like Terraform and Helm.

You have:

• 4+ years of  experience as a DevOps Engineer or similar role - MUST
• Experience with GitLab, including GitLab CI/CD - high advantage
• Proficiency in scripting and automation using tools such as Bash, Python or ruby - MUST
• Hands-on experience with containerization technologies like Docker and orchestration tools such as Kubernetes - MUST
• Proven experience of Ansible - advantage
• Experience of infrastructure-as-code concepts using tools like Terraform - advantage.
• Experience with Helm and puppet - advantage.
• Familiarity with cloud platforms like AWS, Azure, or Google Cloud (advantage)
• Excellent problem-solving and communication skills.
• Proven ability to work effectively in a collaborative team environment.

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson: 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Available Locations: Hybrid from Austin, TX, Washington D.C., San Francisco, CA, Mexico City, MX

About the Department
The Identity and Access Management (IAM) team is dedicated to ensuring the secure and efficient management of user identities, access privileges, and authentication mechanisms across internal systems, applications, and data. Our mission is to safeguard the organization against unauthorized access, protect sensitive information, and enable seamless user experiences while adhering to industry best practices and compliance standards.

About the Role

As an Identity and Access Management (IAM) Security Engineer, you will play a crucial role in designing, implementing, and scaling identity and access management solutions for Cloudflare’s internal workforce and workloads. You will be responsible for safeguarding our systems, applications, and data by ensuring secure user access, authentication, and authorization mechanisms.

What You’ll Do

• Design, build, test, and deploy IAM solutions across authentication, authorization, and accounting 
• Leverage Cloudflare products to secure our identities
• Build SSO integrations leveraging SAML, OIDC, OAuth, and SCIM
• Build and manage the Identity Governance and Administration platform
• Develop automated roles leveraging RBAC and ABAC
• Build and manage an access certification platform 
• Build and manage a Privileged Access Management (PAM) platform
• Provide operational support of IAM systems including an on-call rotation that may include after hours calls

Desirable skills, knowledge and experience

Security engineers take part in a wide variety of tasks and projects in the team. One individual is not expected to know everything, but a working knowledge in several of the following areas is required: 

• Strong understanding of identity federation (SAML, OAuth, OpenID Connect, etc.)
• Experience implementing Identity Governance and Administration (IGA) solutions including lifecycle management, SCIM, birthright access (RBAC, ABAC), and access certifications
• Experience with secure configuration of containerized application platforms (e.g. Kubernetes)
• Advanced scripting experience (Python, TypeScript, Bash, etc.)
• Experience implementing Zero Trust controls
• Experience integrating with applications and SaaS solutions 
• Experience with Identity and Access Management policy application and enforcement
• Experience working with Identity Threat Detection & Response (ITDR)
• Experience working with infrastructure as code and configuration management tools like Terraform, Ansible, etc.

Compensation

Compensation may be adjusted depending on work location.

• For Colorado, Illinois, Maryland and Minnesota based hires: Estimated annual salary of $137,000 - $167,000.
• For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $154,000 - $188,000.
• For Bay Area based hires: Estimated annual salary of $162,000 - $198,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

Many of Cloudflare’s critical internal services run on Kubernetes. These services include those responsible for Cloudflare’s control plane and APIs, data analytics and other internal tools used to manage our global network. These Kubernetes platforms are purpose-built from the ground up and run on bare metal Linux in different regions around the world. The scale we work at involves tens of thousands of containers and terabits per second of network traffic. The team takes pride in knowing this platform helps run parts of the global Internet.

As an engineer on the Kubernetes platform team, you'll be building the tools to help engineers deploy and operate the services that make Cloudflare work. Our mission is to provide a reliable, yet flexible, platform to help product teams release new software efficiently and safely. The role includes both software engineering and DevOps operational responsibilities. 

What You'll Do

• Improve Kubernetes, Ceph and Prometheus automation, configuration management and other tooling 
• Design scalable and resilient systems that can keep up with company growth
• Improve the efficiency of managing resources such as CPU, bandwidth and storage
• Harden the platform against security threats and resource contention issues
• Improve our GitOps systems and practices
• Work with app teams to understand their potential challenges and help them choose the best way to architect their systems on Kubernetes
• Contribute back to the open source community
• Some of our favorite open source projects include: Prometheus, Rook.io, Kubevirt, Contour, Envoy, Consul, cdk8s, Vault, Ceph, Cloudprober, Etcd, Calico, Terraform
• Help respond and prevent incidents impacting core platforms

What You'll Need

• Experience managing production Kubernetes or similar orchestration platforms
• Recent experience with configuration management frameworks such as SaltStack or Ansible
• Knowledge of how container runtimes work inside of Linux (isolation, storage, and networking)
• Ability to work with codebases in Bash, TypeScript and Go
• A firm grasp of IP networking including routing and iptables
• Excellent debugging skills in a Linux environment
• Source control experience including branching, merging and rebasing
• The ability to break down complex problems into smaller pieces, provide options, talk through trade-offs and drive the effort to solve the problem

Bonus Points

• Experience operating Kubernetes on-premise at scale in capacities including SRE, systems design or architecture
• Providing guidance and building platforms across multiple zones and regions as foundation for other teams to build distributed highly-available applications 
• Operational experience with Etcd, Prometheus, Ceph, Rook, SaltStack, Vault, Calico, other common CNIs like Cilium

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $137,000 - $167,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $154,000 - $188,000
• For Bay Area-based hires: Estimated annual salary of $162,000 - $198,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

​​About the Role:

We are seeking a Senior DevOps Engineer to help build and maintain the infrastructure powering our ecommerce platform. We believe that moving fast is our competitive advantage; that moving fast enables us to better serve our users so we build fully automated CI/CD pipelines for all of our applications. We also know that the faster we move, the more risk we face causing disruptions, so we invest heavily into observability tools.

You Will:

• Enable frontend/growth product teams to focus on developing features while DevOps takes care of reliably operating our platform and production sites with a focus on continuous improvement and developer enablement.
• Actively seek and identify opportunities to improve the availability and performance of the system by applying the learnings from monitoring and observation.
• Independently lead key projects in support of business and technology strategy.
• Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams
• Manage Infrastructure through automation (Infrastructure as Code - terraform knowledge preferred)
• Perform and run blameless RCAs on incidents and outages aggressively looking for answers that will prevent incident reoccurrence.
• Define, Design, and implement DevOps practices ensuring availability, scalability and observability of production systems with a strong focus on excellent customer experience
• Manage incidents and emergency response, track outages, ensure data integrity and engineer releases to promote secure, efficient and rapid deployments. 
• There will be an On call rotation but it will be fairly distributed across the team, including the manager, who also takes a weekly rotation!
• Troubleshoot various production or non-production issues and alerts and identify the root cause

You Have:

• 5+ years as a DevOps Engineer, Site Reliability Engineer or Platform Engineer
• 10+ years of total experience supporting technical environments within Engineering domains
• Bachelor's degree in Computer Science, Engineering, or related field, or relevant years of work experience
• Exposure to Frontend technologies: NodeJS, Next.js, Javascript, GraphQL preferred
• Experience with service-oriented architectures and microservices at scale
• Strong proficiency with Public Cloud providers (AWS, GCP)
• Experience with Terraform or other IaC tools such as Chef, Puppet or Ansible
• Experience with CI/CD tools such as Jenkins, CircleCI or GitHub Actions
• Ability to use containers and orchestration frameworks (Kubernetes, Docker, Container registries etc.) -EKS + Helm Experience is a plus.
• Proficiency scripting in one or more languages such as Python, Bash, Go and/or others
• Experience with configuring, customizing, and extending monitoring tools (Datadog, ELK, Prometheus, etc.)
• Excellent debugging and troubleshooting skills
• Strong technical competency, with a data-driven analytical approach towards solving complex challenges
• Have a systematic problem-solving approach, coupled with strong and effective communication skills and a sense of drive
• Knowledge of information security standards rules and regulations related to information security and data confidentiality (e.g. HIPAA, PCI DSS, NIST, ISO, etc.)

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

The Observability Platform team is building a state of the art system for logging, motoring, and tracing across cloud and on-prem data centers. We’re looking for an experienced Senior DevOps engineer to lead our Logging and Monitoring, ensuring robust, scalable solutions within our Google Cloud Platform. In this role, you will be helping to bring systems to life that give superpowers to an entire organization of software developers.

You will:

• Lead the planning, execution, and manage our observability infrastructure, which processes trillions of observability events (logs, traces, metrics) daily.
• Create and manage monitoring, logging, and alerting systems utilizing various technologies such as GrafanaLab, CaptainHook, Zabbix, fluentd, filebeat, ELK, Kafka, Prometheus, OpenTelemetry, and other related tools.
• Design and develop parts of a highly scalable software observability platform which manages trillions of observability events (logs, traces, metrics) per day.
• Develop and maintain Kubernetes Helm charts that deploy hundreds of pods across nodes every day.
• Collaborate closely with DevOps teams in delivering cloud solutions aligned with our observability platform.
• Ensure high availability and performance of observability platforms and tools.
• Design and develop end-to-end Synthetic Tests Monitoring solutions on GCP. with self-service capabilities for engineering teams.
• Participate in on-call rotations.

You have:

• Bachelor's degree in Computer Science, Engineering, or related work experience.
• 5+ years as DevOps Engineer (or equal role) with a passion for technology and strong motivation and responsibility for high reliability and service level
• Proficient in Kubernetes and containerization technologies (Docker, etc.)
• Extensive experience with observability tools such as GrafanaLab, CaptainHook, Zabbix, Fluentd, ELK, Kafka, and Prometheus.
• Familiarity with infrastructure as code (IaC) tools like Terraform, Ansible, or CloudFormation.
• Experience with cloud platforms (AWS, Azure, GCP) and their services related to computing, storage, and networking - preferred GCP.
• Strong programming skills in one or more languages (Bash, Python, Go, etc.).
• The ideal candidate will have experience with OpenTelemetry Collector and Grafana Agent.

Benefits:

• Health: Medical, Dental and Vision
• Time away: Vacation and Holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson: 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

 Overview:

The Observability Platform team is building a state of the art system for logging, motoring, and tracing across cloud and on-prem data centers. We’re looking for an experienced Principal DevOps Lead to head our Logging and Monitoring, ensuring robust, scalable solutions within our Google Cloud Platform. In this role, you will be helping to bring systems to life that give superpowers to an entire organization of software developers. 

You will: 

• Lead the design, implementation, and maintenance of our observability infrastructure.
  which manages trillions of observability events (logs, traces, metrics) per day.
• Develop and manage monitoring, logging, and alerting systems using GrafanaLab, CaptainHook, Zabbix, fluentd, filebeat ,ELK, Kafka, Prometheus, OpenTelemetry and related technologies.
• Provide strategic direction and leadership to the Logging and Monitoring team
• Design and develop parts of a highly scalable software observability platform which manages trillions of observability events (logs, traces, metrics) per day.
• Develop and maintain Kubernetes Helm charts that deploy hundreds of pods across nodes every day.
• Collaborate closely with DevOps teams in delivering cloud solutions aligned with our observability platform.
• Ensure high availability and performance of observability platforms and tools.
• Partner with vendors, and stay up to date with emerging technologies around observability, improving your own skills and those of the team around you.
• Design and develop end-to-end Synthetic Tests Monitoring solutions on GCP. with self-service capabilities for engineering teams.
• Located in Bulgaria

You have:

• Bachelor's degree in Computer Science, Engineering, or related work experience.
• 6+ years as DevOps Engineer (or equal role) with a passion for technology and strong motivation and responsibility for high reliability and service level
• Proficient in Kubernetes and containerization technologies (Docker, etc.)
• Extensive experience with observability tools such as GrafanaLab, CaptainHook, Zabbix, Fluentd, ELK, Kafka, and Prometheus.
• Familiarity with infrastructure as code (IaC) tools like Terraform, Ansible, or CloudFormation.
• Experience with cloud platforms (AWS, Azure, GCP) and their services related to computing, storage, and networking - preferred GCP.
• Strong programming skills in one or more languages (Bash, Python, Go, etc.).
• The ideal candidate will have experience with OpenTelemetry Collector and Grafana Agent.

NOTE: This is a position in Bulgaria. If you are NOT located in Bulgaria this will not be a fit for you. 

Benefits: 

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Generous tuition reimbursement and access to internal professional development resources. 
• Additional: Food Vouchers.
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. We're looking for an Infrastructure and Tooling Engineer to further our quest to help every student harness the power of the written word. This role is targeting South and Central America. 

Notice: Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants; please see below to learn more*.

In this role, you will:

• Support an engineering department committed to improving the lives of educators and students
• Build tooling that helps engineers focus on the problem they are trying to solve
• Contribute to scaling our platform to reach the next 10 million students
• Work asynchronously with a team and department spread across many time zones and locales
• Establish trusting relationships with folk all across the company
• Have fun using cool technology to solve interesting problems with awesome people

About You:

• You are fluent in English with professional-level verbal and written communication skills
• 3+ years of experience working in operations, infrastructure and/or developer experience
• You are excited to search out and debug problems in unfamiliar systems
• You value your autonomy and prefer building goals with your team rather than receiving them from a manager
• You have at least 1 year of professional experience developing applications
• You value code quality and well tested code
• You are comfortable working remotely
• Strong knowledge of cloud computing platforms (e.g., AWS, Azure, GCP)
• Interest in working with functional languages (e.g., Haskell, Nix, Elm)
• Comfortable managing large systems (e.g., Linux, MySQL, PostgreSQL)
• Experience with infrastructure orchestration (e.g., Kubernetes, Chef, Puppet, Terraform, Ansible)
• Experience with observability tooling (e.g., Prometheus, Honeycomb, Newrelic, Datadog)
• Knowledge of CI/CD concepts and tools (e.g., Jenkins, Github Actions, Argo)

What NoRedInk Offers:

• A competitive salary and equity package in a well-funded startup with a strong product-market fit
• 100% remote work environment 
• Flexible PTO
• LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
• Annual team retreats and events to connect with fun, talented coworkers in the United States

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk believes that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

Compensation at NoRedInk is robust and includes a full range of benefits, unlimited PTO, monthly co-working stipends, an initial home-office set-up stipend, and generous equity. Our salary ranges are based on factors such as expectations in the job description, location-specific market data, internal parity, and the experience and skills of individual candidates. Therefore, the compensation range is $100,000.00 - $115,000.00 USD, accounting for various locations and skills/expertise.  Please know that if you are invited to speak with a recruiter at NoRedInk, they will discuss compensation openly during your first call to ensure alignment. 

*Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants. The scam uses a similar domain to deceive candidates, including posting our same role on LI.

• If on LinkedIn, please ensure it is a posting associated with our LI site
• Verify the link is accurate by visiting our careers page
• Our communications will always come from an @noredink.com address after applying.

If you have questions regarding the legitimacy of a job posting, please contact talent-acquisition@noredink.com.

**Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and the Talent Acquisition team gives you permission to work on a job opening.

The Role:

A Site Reliability Engineer borders the worlds of software engineering and systems engineering. At Podium, the SRE team drives our products to success by building a stable, scalable, sustainable, and slick system. We permanently sit and sup with the product engineering teams to address all of their needs, and work as an SRE guild to build a world-class platform for our products to run on. We're currently targeting a senior SRE to come in and deliver impact from day one.

What you will be doing: 

• Work with the following technologies: Kubernetes, Helm, Docker, AWS, Terraform, Datadog, Prometheus, Ansible, StrongDM, Python, Go, Ruby, GitLab and GitLab CI.
• Engaging with Podium's engineering community to identify potential areas of improvement or pain points and making Podium's systems safer and more pleasant to operate.
• Participating in an on-call rotation for the services the team owns, triaging and addressing production as well as development issues.
• Working cross-functionally with different teams to make sure that there is no down time for our products.
• Mentoring junior engineers on the team.

What you should have: 

• Bachelor’s degree in a technical field or relevant work experience.
• 4+ years experience working alongside a production system in either a software engineer or systems engineer type role
• 3+ years deploying, operating and debugging server software on Linux
• Curiosity and the desire to learn
• Ability to take a rotating on-call shift

What we hope you have: 

• Experience with distributed systems and microservices
• Practical knowledge of system design
• Cloud computing, such as AWS, GCP, or Azure
• SOC2, HIPAA, PCI, or other regulatory or compliance standards
• Building and maintaining a CI/CD pipeline
• Heavy Infrastructure experience 

Senior Software Engineer, Observability Team

Department: Engineering

Acquia is an open source digital experience company. We provide the world's most ambitious brands with technology that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in Boston, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

Acquia’s products run 100% on Amazon Web Services using EKS, EC2, CloudFormation, Terraform and various other technologies and best practices. Since each product is built and maintained by its own engineering team, the ideal candidate for this position would need to be proactive in familiarizing themselves with those services and have the ability to coordinate and collaborate with multiple teams.

About the Team: The Observability team plays a pivotal role in ensuring the smooth functioning and performance optimization of all our systems. We are a dynamic team of engineers dedicated to providing centralized Observability solutions to empower all teams within the company. We are seeking a highly skilled and experienced Senior Software Engineer to join our team. As a Senior Engineer, you will play a key role in designing, implementing, and maintaining systems and tools to ensure the reliability, performance, and scalability of our infrastructure and applications.

As a Senior Software Engineer, you will…

• Lead the design and implementation of observability solutions, including monitoring, logging, and tracing systems along with a wide range of core internal systems. Work with your team to develop far reaching modules that have scalability and availability at their core
• Collaborate with cross-functional teams in deciding, developing integrations with other subsystems and best practices for both current and future infrastructure needs at a scale.
• Develop and maintain monitoring dashboards and alerts to provide actionable insights into the system health and performance.
• Automate the observability process to improve efficiency and scalability.
• Conduct in-depth performance analysis and troubleshooting to identify and resolve issues proactively, ensuring minimal impact on operations.
• Maintain an understanding of system functionality and architecture, with a strong focus on the operational aspects of the service (availability, performance, change management, emergency response, capacity planning, etc)
• Stay abreast of industry trends and emerging technologies in observability, and make recommendations for adoptions to enhance our systems.
• Provide product support to internal and external stakeholders
• Work in a team environment where your team owns and operates the services you build

You’ll enjoy this role if you…

• Like solving complex challenges for scalable, low latency systems
• Enjoy solutioning for a Cloud native environment
• Enjoy collaborating with multiple stakeholders
• Have a passion for DevOps & SRE practices

What you’ll need to be successful…

• Have 5+ years of software development experience with time spent working on Cloud technologies (AWS, Google Compute, Azure) at large scale. AWS with Kubernetes is greatly preferred.
• Proficiency in programming languages such as Golang, PHP, Ruby or similar.
• Comfortable navigating & troubleshooting unix/linux based operating systems.
• Strong understanding of monitoring and logging technologies, such as Prometheus, OpenTelemetry, Fluentd, Collectd, Grafana, ELK Stack, or similar.
• Familiarity with Sumo Logic, New Relic, Dynatrace, Cloudwatch, Splunk, Nagios.
• Strong interest in building and operating distributed systems and/or service oriented architectures.
• Passion for Devops processes and tools (Jenkins), distributed configuration management systems (Ansible, Puppet) and maintaining infrastructure as code (Terraform, Cloudformation)
• Excellent problem-solving skills, attention to detail, and ability to work independently as well as part of a team.
• Strong communication and collaboration skills, with ability to effectively interact with stakeholders across different teams and levels.

Extra credit if you…

• Certifications in relevant technologies (AWS, CKAD, CKA, etc)
• Have hands on experience with Docker, K8s or equivalent
• Have a mindset to automate repetitive tasks  

Acquiais an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.