Cash is old school. Out of pocket expenses suck. Workplaces need to be more trusting, progressive and – we're gonna say it – fun. And that's what we're here to do. But we need your help.

Who are we? 

We are a Danish fintech startup -well, not that much of a startup anymore, but our values are deeply and strongly shaped around that. That being said, we believe in a flat hierarchy and bottom-up decision making: from being around our offices, to the team meetings and our vocal slack community, working with us you will find a place where every voice is heard, where people spar their ideas and are not afraid to ask questions and improve themselves and others. We listen to each other and adapt accordingly.

About the role

As part of our growing Revenue Operations department, we have established a team called Business Architecture & Technology.This team will focus on optimising processes, data and tools for our commercial part of the business (Marketing, Sales, Partnership CX) 

Your role in this will be to help us design and implement new tools to support this. Think of it as this - we need to make sure the commercial aspect of Pleo is happening as smoothly and efficiently as possible. We achieve this through designing and maintaining the tech stack and related processes. 

In Pleo, Revenue Operations is a cross-functional discipline that goes across many areas, such as the demand and opportunity management process, sales planning and forecasting, as well as monitoring business performance. Hence this is a unique opportunity to learn more about the many different aspects of running a business, the decision processes and prioritisation needed to execute strategic projects, and insights into where the company is going - almost like a front-row seat!

Job Summary:

We are seeking a skilled and detail-oriented Business Systems Analyst with expertise in web technologies to join our dynamic team. In this role, you will serve as the bridge between the business and IT teams, focusing on the analysis, design, and implementation of web-based applications and systems. The ideal candidate will have a strong understanding of web development stacks, experience in gathering and defining business requirements, and the ability to translate them into functional specifications for technical teams

Key Responsibilities:

Requirement Gathering & Analysis:

• Collaborate with stakeholders to understand business processes, needs, and objectives.
• Elicit, document, and prioritize business and technical requirements for web-based solutions.
• Conduct gap analysis to identify areas for improvement in existing systems.

System Design & Documentation:

• Translate business requirements into detailed system specifications, user stories, and use cases.
• Develop workflow diagrams, wireframes, and mock-ups to support system design.
• Ensure systems are designed to meet scalability, security, and performance requirements.

Project Coordination:

• Collaborate with cross-functional teams including developers, UI/UX designers, and QA engineers to ensure the successful implementation of web applications.
• Track project milestones and deliverables, ensuring alignment with timelines and business goals.
• Act as a liaison between business and technical teams to ensure clear communication and understanding of requirements.

Testing & Quality Assurance:

• Develop test plans, coordinate user acceptance testing (UAT), and ensure systems meet business requirements.
• Identify, document, and resolve any issues or bugs during the testing phases.

Continuous Improvement:

• Monitor system performance and make recommendations for improvements and optimizations.
• Stay updated on emerging web technologies and industry trends to drive innovation in web-based business systems.

Required Skills & Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field.
• 5+ years of experience as a Business Systems Analyst or in a similar role with a focus on web-based technologies.
• Strong understanding of web development stacks, including front-end, back-end, databases, and cloud-based solutions.
• Experience with web technologies such as HTML, CSS, JavaScript, APIs, and content management systems (CMS).
• Familiarity with agile development methodologies (Scrum, Kanban) and project management tools (JIRA, Confluence).
• Proficiency in creating detailed business process documentation, system requirements, and technical specifications.
• Excellent communication, problem-solving, and analytical skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Preferred Skills:

• Experience with cloud platforms like AWS, Azure, or Google Cloud.
• Experience with Hubspot CMS is an added advantage.
• Familiarity with web security standards and practices (e.g., OWASP).
• Knowledge of databases and SQL for data analysis and reporting.
• Certification in Business Analysis (CBAP, CCBA) or related field.

Show me the benefits!????

• Your own Pleo card (no more out-of-pocket spending!)
• A monthly allowance of €55 per month (INR equivalent) towards your lunch ????
• Hybrid, flexible working arrangement
• 25 days of PTO + public holidays
• Option to purchase 5 additional days of holiday through a salary sacrifice
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far  ❤️‍????
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously 
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work ????
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

Engineering at LivePerson is an inspired, customer-obsessed organization dedicated to building solutions that redefine the Conversational AI industry. We work in small, collaborative, agile and mission-driven teams with a clear mission empowering quality, continuous feedback, testing, monitoring and end-to-end ownership.

You will: 

• Develop and implement test plans and test cases according to project requirements and specifications.
• Identify, document, and monitor software defects and inconsistencies.
• Collaborate with developers and product managers to comprehend product requirements and deliver timely feedback on test results.
• Conduct regression testing, smoke testing, and exploratory testing.
• Ensure thorough investigation, documentation, and resolution of all reported issues.
• Participate in test planning and estimation activities.
• Maintain detailed documentation of test results and testing progress.
• Continuously enhance testing processes and methodologies.
• Stay updated on the latest trends and best practices in Quality Assurance

You have:

• Minimum of two years of experience as a QA Engineer, mostly engaged in manual testing.
• A track record of success in manual testing or a related QA position.
• Solid understanding of QA procedures and the Software Development Life Cycle (SDLC).
• Ability to write precise, succinct, and thorough test plans and cases.
• Expertise with a range of testing methodologies and approaches, such as regression, smoke, and functional testing.
• Strong analytical and problem-solving abilities.
• A keen eye for detail and excellent planning abilities.
• Strong interpersonal and communication abilities.
• Proficiency in executing tasks in a collaborative setting.
• Fundamental understanding of automated testing methods and tools.
• Some of the good-to-have qualifications:
• Knowledge of test management and problem-tracking systems such as Jira
• Familiarity with Postman and other API testing tools.
• Understanding of the Scrum and Agile techniques.
• A plus is having ISTQB certification or an equivalent.

Benefits: 

• Health: Medical, Dental, and Vision
• Time away: Vacation and Holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. 

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

Engineering at LivePerson is an inspired, customer-obsessed organization dedicated to building solutions that redefine the Conversational AI industry. We work in small, collaborative, agile and mission-driven teams with a clear mission empowering quality, continuous feedback, testing, monitoring and end-to-end ownership.

You will: 

• Develop and implement test plans and test cases according to project requirements and specifications.
• Identify, document, and monitor software defects and inconsistencies.
• Conduct regression testing, smoke testing, and exploratory testing.
• Ensure thorough investigation, documentation, and resolution of all reported issues.
• Ensuring adherence to project timelines, quality standards, and best practices.
• Effectively communicating testing progress, problems, and suggestions for improvement to management, stakeholders, and team members.
• Participate in test planning and estimation activities.
• Maintain detailed documentation of test results and testing progress.
• Continuously enhance testing processes and methodologies.
• Keep up with the most recent developments and industry best practices in quality assurance. 
• Help the test automation team incorporate more automated tests into the testing procedure to increase the amount of automated test coverage.

You have:

• Minimum of Six years of experience as a QA Engineer, mostly engaged in manual testing.
• A track record of success in manual testing or a related QA position.
• Solid understanding of QA procedures and the Software Development Life Cycle (SDLC).
• Ability to write precise, succinct, and thorough test plans and cases.
• Expertise with a range of testing methodologies and approaches, such as regression, smoke, and functional testing.
• Knowledge of test management and problem-tracking systems such as Jira
• Familiarity with Postman and other API testing tools.
• Understanding of the Scrum and Agile techniques.
• Strong analytical and problem-solving abilities.
• A keen eye for detail and excellent planning abilities.
• Strong interpersonal and communication abilities.
• Proficiency in executing tasks in a collaborative setting.
• Fundamental understanding of automated testing methods and tools.
• Some of the good-to-have qualifications
• A plus is having ISTQB certification or an equivalent.
• Understanding of one or more of the following:

1. 1. Automation tools: Cypress, Nightwatch, Selenium
   2. CI/CD: GitLab
   3. Programming Languages: Java or JavaScript

Benefits: 

• Health: Medical, Dental, and Vision
• Time away: Vacation and Holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. 

This is a hybrid role in the office 3 days per week

The Basics:

As a Product Managerfor our reporting and analytics solution, you will be responsible for leading the development and execution of our product strategy. You will work closely with cross-functional teams to identify market opportunities, define product requirements, and drive product development from concept to launch. You will also be responsible for managing the product roadmap, prioritizing features, and ensuring that the product meets customer needs and business objectives. 

What you'll do:

• Define and execute the product strategy for our reporting and analytics solution. 
• Conduct market research and analysis to identify market opportunities and customer needs. 
• Develop and maintain the product roadmap, prioritizing features based on customer needs and business objectives. 
• Work closely with cross-functional teams, including engineering, design, sales, and marketing, to ensure successful product development and launch. 
• Define product requirements and user stories, and work with engineering and design teams to ensure that they are implemented effectively. 
• Monitor product performance and customer feedback, and use this information to drive product improvements and new feature development. 
• Collaborate with sales and marketing teams to develop go-to-market strategies and ensure successful product launches. 
• Manage the product lifecycle, from concept to launch to end-of-life. 

We’re looking for someone with:

Education:

BA/BS required

Experience:

• 2+ years of experience in product management, with a focus on reporting and analytics solutions. 
• Deep understanding of Data and Analytics technologies and how they can impact reporting 
• Experience with performance and cost management 
• Experience with business intelligence tools like PowerBI or Tableau 
• Strong understanding of the reporting and analytics market, including trends, competitors, and customer needs. 
• Experience developing and executing product strategies, and managing product roadmaps. 
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. 
• Strong analytical and problem-solving skills, with the ability to use data to drive decisions. 
• Experience with Agile development methodologies. 

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its converged endpoint management (XEM) platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visitwww.tanium.comand follow us onLinkedIn andX. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.  

What you’ll get

The annual base salary range for this full-time position is $90,000 to $270,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

The Sr. Director of Operations is a critical leadership role responsible for overseeing the daily operations and ensuring the efficiency and effectiveness of our portfolio. This role requires a strategic thinker with a proven track record of leading large teams, driving operational excellence, and implementing scalable processes that support growth.

What you’ll do:

• Leadership & Management: Provide strategic direction and leadership to the program teams and foster a culture of continuous improvement and accountability.
• Develop Team: Mentor and develop a high-performing team b promoting professional growth and curating a positive work environment.
• Operational Strategy: Develop and implement operational strategies aligned to MetroStar’s strategy map and BHAG
• Budget Management: Oversee budgeting, forecasting, and financial planning for programs across the portfolio
• Cross-Functional Collaboration: Collaborate with leaders across MetroStar to support initiatives aligned to MetroStar’s strategy map including support for organic and new business growth opportunities

What you’ll need to succeed:

• Bachelor’s in Business Administration, Operations Management, or a related field
• 10+ years’ experience in operations with at least 5 years in a senior role
• Experience delivering a full range of IT support services, on large scale programs ($50M+); experience within the Intelligence Community
• Expertise communicating with and presenting to high-level government stakeholders
• Demonstrated experience and understanding of business development, capture, and proposal development
• Demonstrated expertise in process methodologies (Agile, Lean, Six Sigma, etc.)
• An active TS/SCI security clearance (with the ability to obtain a CI Poly) or higher

Like we said, we arebig fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Don’t meet every single requirement?

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification. At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply. We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have.

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

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