Signify Health is seeking an experienced Senior Manager, Strategic Initiatives to join our dynamic team within the Clinician Experience Operations organization.
About the Role:
The Senior Manager, Strategic Initiatives is responsible for implementing and managing various strategic programs across the Clinician Experience Operations organization. This role requires partnership with cross functional teams to define initiative scope and objectives, develop performance targets, establish initiative plans, manage deliverables within set timelines, lead initiative team meetings and manage status communications to executive leadership. This individual will have a strong executive presence, strategic business acumen, advanced project management skills and the ability to identify and foresee issues, proactively map out solutions and scenarios, and effectively communicate ideas and plans to all levels of the organization. The Senior Manager will stay closely aligned to the future vision of the organization and leverage that knowledge to drive day to day execution, including leading weekly executive alignment meetings and holding teams accountable for key deliverables throughout the year. The success of this role is the ability to partner and develop deep relationships within all levels of the company.
This position reports directly to the Senior Vice President of Clinician Experience Operations.
Job Responsibilities:
● Establish program scope, objectives, success criteria and develop phased initiative plans to meet program goals
● Employ strategic thinking with a demonstrated ability to convert transformative ideas to practical solutions that deliver results
● Establish success metrics, including clearly defined and documented KPIs
● Effectively manage cross functional teams to deliver on program goals
● Own Senior Leadership Team operating cadence, including running weekly staff meetings and creating monthly and quarterly operational reports
● Drive org-wide key performance indicator (KPI) process, working with Departmental Leaders to identify and monitor select metrics that drive business performance; escalating areas of outperformance or need for improvement to cross-functional business leaders
● Create standard initiative artifacts such as initiative charters, communication plans, requirements documents, initiative plans/timeline, and performance reports
● Review and monitor operating metrics trends and results; partner with Analytics to obtain new or updated visibility into data when necessary
● Manage program issues and risks as they arise; evaluate and solve complex problems including internal escalations
● Collaborate with executive team members to determine and prioritize business strategies
● Provide department leaders with recommendations, consultation and support to improve teamwork and execution
● Lead development of town hall agendas and content, execute well thought out plans for large scale team events
Basic Qualifications:
● 5+ years professional experience in Program/Project management, Corporate Strategy, Consulting or Chief of Staff roles, preferably within a Healthcare Organization or Operations function
● Bachelor’s degree in Business, Operations Management, Finance or related field
● Demonstrated ability owning program strategy, end to end management of program / project lifecycles, and delivery of demonstrated business results
● Strong written and verbal communication skills to various audiences, including executive leadership level ● High emotional intelligence, including the ability to convey complex ideas in a clear, concise manner both verbally and in writing to various levels of leadership
● Self-starter with the ability to work through ambiguity who thrives in fast-paced and multifaceted environments and is able to deliver within defined timeframes
● Excellent analytical and problem-solving skills with a focus on structure and execution.
● Force for change who is open to new insights, accepts challenges and leads with positive energy.
● Experience interacting with C-suite leaders and physicians or nurse leaders. ● Experience presenting in large groups both in person and virtually
● Advanced skills in MS Office or Google Suite; specifically MS Excel, MS Word, Google Sheets, and Google Docs. Adept with technology.
● Ability to travel up to 50% (if not located in the DFW Metro)
Preferred Qualifications:
● Experience with project management and workflow tools like SmartSheets, Jira, Asana, or Lucid Charts
● Project Management Professional (PMP) certification is a plus
● Post graduate business degree
The base salary hiring range for this position is $88,000 to 153,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.
About Us:
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved. Our high-performance networks are powered by more than 9,000 mobile doctors, nurse practitioners and physician assistants covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.