ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone anywhere. Our proven learning platform offers free, high-quality supplemental learning resources that cover Pre-K-12th grade and early college core academic subjects, with a focus on math and science. We have over 155 million registered learners globally and are committed to improving learning outcomes for students around the world, with a focus on learners in historically under-resourced communities. 

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

We are hiring a Sr. Software Engineer. We are focused on providing equitable solutions to historically under-resourced communities of learners and teachers, and guided by our Engineering Principles. You’ll help us build out our platform and leverage AI to democratize 1:1 tutoring for every learner, and a teaching assistant to every teacher, at scale.

We are a remote-first organization and we strive to build using technology that is best suited to solving problems for our learners. We build with Go, GraphQL, JavaScript, React & React Native, Redux and we adopt new technologies when they’ll help us better achieve our goals. At Khan, one of our values is “Cultivate Learning Mindsets”, so for us, it’s important that we’re working with all of our engineers to help match the right opportunity to the right individual, in order to ensure every engineer is operating at their “learning edge”.

You can read about our latest work on our Engineering Blog. A few highlights:

• Incremental Rewrites with GraphQL
• Our Transition to React Native
• Go + Services = One Goliath Project
• How Engineering Principles Can Help You Scale
• How to upgrade hundreds of React components without breaking production

WHAT YOU BRING

• 5+ years experience building world-class product experiences for an interactive web-app. In particular, you have built and maintained scalable backend services, as well as complex, stateful frontend user interfaces.
• Experience building and maintaining complex software. You’ll join us in writing clean, maintainable software that solves hard problems. You’ll write testable, quality code. You’ll push the team and the mission forward with your contributions.
• Strong communication, thoughtfulness, and desire to give and receive regular feedback.
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.
• Empathy for learners around the world. You love learning and are excited about helping others learn to love learning. You’re motivated to learn new things and share what you learn with the world.
• A motivation for Khan Academy's mission “to provide a free world-class education for anyone, anywhere.”
• Experience using Machine Learning / LLMs to build products a plus (but not required).

We welcome candidates with experience in any and all technologies. We don’t require experience in any particular language or tool. Our commitment to on-boarding and mentorship means you won’t be left in the dark as you learn new technologies.

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well! We offer:

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority.
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The target salary for this position is $137,871 - $154,069 USD / $186,306 - $207,993 CAN. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Exceptional performers in this role who make an outsized contribution can make well in excess of this range.  Additional incentives are provided as part of the complete total rewards package in addition to comprehensive medical and other benefits.

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal's TED talk from 2023
• Our team:  http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

Cash is old school. Out of pocket expenses suck. Workplaces need to be more trusting, progressive and – that's right, we're gonna say it – fun.

And that's what we're here to do. But we need your help.

Trust and progression don’t come from a place of weakness or fear; but a place of security. Pleo’s ‘Customer Due Diligence’ team is here to help the company, our customers and society as a whole feel more secure by preventing, detecting and reporting financial crime. One of our key functions where we need some more help is to carefully assess new and old customers to combat the risk of money laundering, terrorist financing or other crimes and ensure we can trust our customers (and that they can trust us).

Right now, we're looking for open-minded, friendly and hard-working colleagues to join and support the growth of Pleo and our values.

Things you’ll be doing:

• Collaborate with the Head of Customer Due Diligence in order to create an - ambitious and exciting mission & vision for the team. 
• Motivate the team, set goals, and get people to buy into the mission. 
• Drive customer-centric & solution-oriented mindset. 
• Directly manage the Analysts of your team (which also includes hiring). 
• Empower the members of your team by trusting them with tasks and projects - according to their expertise and ambitions. 
• Perform 1:1s with your teammates, address potential conflicts, coach & guide.

What you’ll need to succeed:

• 3-5 years of experience performing EDD reviews for corporate high risk clients;
• Extensive knowledge of high risk industries and mitigation measures; 
• Deep understanding of the end-to-end KYC and client on-boarding processes;
• Familiarity with AML/KYC regulations and industry guidelines;
• Proficiency in verbal and written English. Second language will be considered an advantage;
• Experience in leading and coaching a team of analysts;
• Experience in working closely with other internal teams such as compliance and second line of defence;
• Interest in technology and how it can make your life and work easier and more fun!

Show me the benefits!

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us - with catering in our Copenhagen and London offices or a monthly lunch allowance paid directly together with your salary in other markets ????
• Private health insurance to ensure you’re fit in body and mind to do your best work
• 25 days of holiday + your public holidays
• For this role you are welcome to work from home, or come one to our available offices
• Option to purchase 5 additional days of holiday through a salary sacrifice
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far ❤️‍????
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work ????

Ready to join us in shaping the future of fintech? Apply now and let’s make waves together! ????

#LI - Remote

Summary 

We are looking for a Senior Technical Writer, talented as a developer documentation specialist with strong technical skills, and a strong sense of developer needs, combining vision, entrepreneurship. This individual will be instrumental in scaling our technical documentation platform and improving the quality, clarity, and usability of our technical documentation for developers worldwide.  

Requirements 

• At least 2+ years of experience with a programming language such as JavaScript, React, or Python 
• Bachelor’s degree in Technical Writing, Computer Science, related field, or equivalent work experience 
• Minimum of 5 years of experience in technical writing in a software development environment. 
• Technical domain expertise,Telephony Systems: Experience creating and maintaining technical content related to telephony infrastructure, including call flow, routing, VoIP protocols, and hardware components. 
• Strong written and spoken communication skills. 
• Experience ideating, innovating, and improving technology platforms (especially documentation platforms) 
• Expertise working closely with engineering and product teams to shape a developer experience around documentation 
• Expertise in collaborating with cross-functional partners 
• Deep understanding of developers, developer technologies, and developer communities 

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Total Rewards 

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

ForVP/EXECroles (remove if not applicable & remove header): 

The expected hiring range is $X-$Y, including annual income incentive compensation.  

For Non-Sales roles(remove if not applicable & remove header): 

The expected hiring range is $X-$Y. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. 

ForSales Roles(remove if not applicable & remove header): 

The expected hiring range is $X-$Y, including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. 

• Health ???? - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 

• Insurance ???? -Life, disability, and supplemental indemnity plans 

• Work-Life Balance ⚖️- Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays 

• Financial Security ????- 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 

• Wellness ????‍ - Employee Assistance Program and comprehensive wellness initiatives 

• Growth ???? - Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-AL1   #LI-WORKTYPE

Vidyard is the video platform that's built for business. Sales reps, marketers, and corporate communicators use Vidyard to record and share videos that grab attention and deliver their message in a personal, impactful way. It's the video tool of choice for Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers, our teammates, our communities, and ourselves.

About the Role

Vidyard is looking for a Senior Software Developerto join our Data Platform team. Reporting to the Manager, Software Development, you'll play a key role in advancing our Company Data System, enhancing data pipelines, and optimizing tools. You'll work with technologies like Druid, Redshift, DBT, Cube, and Metabase, focusing on data collection, modeling, and activation. Collaborating closely with a dynamic team of developers, data architects, and a product manager, you'll also engage with various stakeholder teams including R&D, Marketing, Finance, and RevOps. This position offers also the chance to use your expertise and collaborative skills to significantly impact product features such as Analytics, Notifications, Data Privacy Compliance (GDPR, etc), and Integrations, fostering a platform and builder experience approach.

This is a remote role open to candidates located in Canada.

About the Team

The Data Platform team’s mission is to enable all sorts of different teams within the company to make data driven decisions. We do this by building, enhancing, maintaining and supporting platform capabilities within data, tracking, and analytics based infrastructure and features. While our primary focus is on enabling data driven decisions for teams within Vidyard, we always have Vidyard customers top of mind too. We strive to deliver user value quickly and iteratively, and in a way that drives business health and growth.

Recent projects include rearchitecting our Data Warehouses to simplify and enable better product decision making, and refactoring/improving our video analytics collection.

 What You’ll Work On

• Leading key projects enhancing our data pipeline and roadmap while assessing cutting-edge technologies.
• Promoting the adoption of internally developed tools through engaging with users, creating comprehensive guides, and ensuring the tool integrates well with existing systems.
• Ensuring code development and review meet our high standards.
• Participatingin our incident management process. This includes addressing incidents, ensuring swift resolutions, and conducting thorough root cause analyses. You will also share key learnings and outcomes during incident reviews to help identify and implement action items that prevent future occurrences.
• Integrating cost-effectiveness and security considerations into our data practices, ensuring our infrastructure is not only scalable and efficient but also secure and economically viable.

What You’ll Bring to this Role and Your New Team

• Data Engineering Expertise (5+ Years of Experience): Dive deep into Data Systems (Collect, Ingest, Store, Process, Visualize, and Analyze). If these are your passions, we're looking for you.
• Data Modeling Expertise: You're skilled at designing and implementing data models that are robust, scalable, and optimized for performance.
• Decisive in Ambiguity: You're comfortable making decisions in uncertain situations, knowing that action often leads to answers.
• Communication Champion: Your role will require exceptional clarity in communication, a keen ability to understand and manage risks, and skill in discussing technical trade-offs to meet data needs and project objectives.
• Collaboration Across Teams: Work closely with R&D and RevOps teams (and beyond) to build a robust Company Data System that aligns with business needs and internal users requirements.
• Quality Leader: You're driven to uplift our standards in quality, reliability, and performance.
• Lean & Experimental: You have an iterative and value-driven approach and love to experiment.
• Mentor & Guide: Sharing knowledge and mentoring team members is second nature to you.

Technical Skills We’re Targeting

• Data System tools such as AWS RDS, Kinesis, Fivetran, Redshift, Druid, AWS S3, DBT, Cube, Census, BI Tools (Metabase, Looker)
• Debugging expertise and familiarity with monitoring tools like Rollbar, Datadog
• Server technologies such as Node.js and Ruby on Rails
• Relational Databases such as MySQL, PostgreSQL

Nice to Have

• Experience with Infrastructure as Code tooling - e.g. Terraform
• Experience with Kubernetes
• Experience with modern front-end stacks - e.g. Webpack, Babel, Vue.js, React.js

What You’ll Love about Vidyard:

• Competitive pay
• Comprehensive, flexible benefits on day one
• Wellness allowance to spend on what’s important to you
• Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life
• Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage
• Allowance to support your ongoing growth and development
• Parental leave top-up
• Paid volunteer hours
• Employee resource groups to empower and drive change at Vidyard and in our communities
• RRSP match
• Stock options
• Flexible holiday program
• Home office stipend
• Flexibility to work in the place that brings out your best: whether you thrive in the comfort of your home office, or are local to, and prefer the energy of our collaboration space in Kitchener, Ontario, Canada, there is flexibility for all. Although we default to remote-first there will be occasional in-person meetings/events purposefully designed for connection and collaboration.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

Are you a UI/UX Designer eager to make an impact and showcase your skills on a global stage? Join our dynamic team, where you'll not only transform ideas from concept to reality but also have the chance to mentor junior designers, helping them grow while honing your own expertise. We’re seeking an experienced UI/UX Designer to be part of our passionate, fast-paced team dedicated to educating and securing the world in cybersecurity. Here, you’ll collaborate with talented professionals to design innovative solutions that captivate and engage diverse audiences. If you thrive in a collaborative environment and are excited to contribute to a meaningful mission, this role is for you.

Duties and responsibilities

• Define the Experience Vision: Shape the experience vision for the OffSec Learning Platform by understanding how learners want to interact with the platform and visualizing ways to deliver a seamless, engaging learning journey.
• Develop Platform Standards: Establish platform principles, standards, and experience guardrails to create a cohesive and purposeful end-to-end experience for users.
• Serve as UX Advisor: Act as the primary UX expert, advising the organization on principles, standards, and best practices to elevate user experience across teams.
• Design and Innovate: Plan and implement new, user-focused designs for our online learning platform, public-facing website, and collateral materials to ensure a consistent brand experience.
• Enhance Existing Interfaces: Continuously optimize existing UI designs, ensuring that the platform evolves with user needs and stays intuitive.
• Collaborate with Stakeholders: Engage with stakeholders to understand their business goals and objectives, aligning UX efforts with overall company priorities.
• Translate Requirements into Solutions: Translate technical and business requirements into intuitive, user-centered designs that support learner success and business outcomes.
• Infuse Creativity and Design Insight: Blend creativity with a strategic awareness of design elements to deliver impactful, engaging experiences.
• Prototype New Ideas: Develop prototypes for new product ideas, enabling quick feedback and iterative improvement.
• Validate Ideas Through Testing: Conduct testing of new ideas before full implementation to ensure usability, alignment, and effectiveness.
• Lead Ongoing User Research: Engage in continuous user research to inform design decisions, capture insights, and refine user experiences.
• Own and Maintain the Design System: Manage the Design System, ensuring it remains current, cohesive, and aligned with platform standards.

Qualifications

• 3-5 years of experience as a lead UI-UX Designer or similar role
• Hands on experience with Figma
• Knowledge of Adobe range of products including XD, Photoshop, Illustrator, InDesign, Acrobat
• Conduct/lead user-centered UX testing sessions to gather insights and validate design decisions.
• UI design portfolio
• Knowledge of Usability Factors in Human Computer Interaction.
• Bachelor’s degree in relevant field
• Excellent interpersonal and communication skills
• Ability to discuss and explain design options
• Detail oriented
• Critical thinker
• Problem solver and customer-centered

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office. Must be located in the EMEA Region.

Physical requirements

The employee is required to have close visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer screen, extensive reading, and visual inspection involving small defects. This is sedentary work. Exerting up to 10 lbs of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. 

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior Customer Experience Consultant

Why We Have This Role

This role is pivotal in delivering program consulting services to existing Qualtrics customers, spanning various industries, to shape world-class CX programs. You'll interface directly with client stakeholders, understanding their business needs, and guiding them through the development and enhancement of their Customer Experience Programs. By collaborating with other Qualtrics teams, you'll expand Qualtrics' footprint within client accounts, contributing to our growth and impact.

How You’ll Find Success

• Consultative Approach: Ability to provide post-sale consulting and advisory support, translating customer needs into actionable recommendations and supporting plans.
• Industry Expertise: Strong understanding of CX program design and execution, with at least 5 years of experience in CXM across major industry verticals.
• Strategic Thinking: Capability to understand industry trends, shape forward-thinking solutions, and drive impactful outcomes for clients.
• Effective Communication: Clear and concise communication skills to influence stakeholders and drive consensus decisions.
• Project Management: Proficiency in defining and managing tasks, ensuring timely delivery, and mitigating risks for advisory deliverables
• Adaptability: Willingness to travel up to 25% and collaborate with diverse teams and clients across different locations.

How You’ll Grow

• Professional Development: Opportunity to further develop expertise in CX design, delivery, and consulting through hands-on experience and learning opportunities.
• Leadership Skills: Chance to play a role in evolving and enhancing CX programs, honing leadership and problem-solving abilities.
• Industry Recognition: Possibility to contribute to thought leadership content, academic articles, and conference presentations, enhancing visibility and recognition in the CXM domain.

Things You’ll Do

• Consulting Services: Provide post-sale consulting support focused on delivering client office hours and expert coaching sessions across a wide array of CX topics, like: program governance, establishing a center of excellence, survey design best practices/survey reviews, digital CX program design best practices, creating role-based dashboards that drive action, building systems of action/closing the loop, CX metric target setting, enabling customer-centric cultures, demonstrating ROI of CX, etc.
• Stakeholder Engagement: Foster collaborative relationships with key stakeholders to ensure the ongoing success and impact of CX programs.
• Project Management: Define and manage project tasks, budgets, and risks, while maintaining effective, proactive communication with all stakeholders.
• Operational Optimization: Scale and optimize CX advisory services delivery by developing operational standards, processes, and templates.
• Thought Leadership: Contribute to the design of new platform features, develop thought leadership content, and participate in conferences or webinars.

What We’re Looking For On Your Resume

• CX Expertise: 5-8 years of CX program design and delivery experience across major industry verticals.
• Educational Background: Bachelors Degree required. Advanced degree in a research or business-centric field preferred.
• Methodological Knowledge: Strong understanding of CX program design best practices and ability to demonstrate pragmatic strategies and tactics to drive CX program adoption, enhancement, and activation within organizations.
• Communication Skills: Exceptional writing and presentation skills, with the ability to influence stakeholders, at multiple organizational levels, effectively.
• Experience:NLP/Text Analytics, AI-led Design Principles, XM for Contact Centers and Frontlines 
• Certifications: CCXP/CXPA certification or other CX-related certifications desired.

What You Should Know About This Team

• Collaborative Culture: We foster a collaborative environment where team members work together to drive impactful outcomes for our clients.
• Industry Impact: Joining our team means engaging with some of the world's most recognizable brands and contributing to their CX program success and organizational impact.

• Growth Opportunities: You'll have ample opportunities for professional growth and development, with support for further education, certifications, and industry recognition.
• Travel Flexibility: Willingness and ability to travel up to 25% as needed.

Our Team’s Favorite Perks and Benefits

• Medical, Dental, and Vision coverages as well as generous 401(k) match
• Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• $1800 Experience bonus to be used for an “Experience” of your choosing
• 6 weeks parental leave for all parents, with an additional 6-8 weeks for birthing parents. Parents can also take advantage of our 4 week part-time transition period back to work.
• Other parental benefits include fertility coverage of two cycles of fertility assistance, adoption assistance, cloud village daycare within walking distance of Provo office, Milk Stork for shipping breast milk home when you are traveling

The Flow Builder team is responsible for designing, developing, and supporting Postscript’s message orchestration platform. We are constantly improving on the current platform and adding new features that empower merchants to run their entire SMS business through Postscript. The Flow Builder product is experiencing fast growth and adoption leading to a number of new and exciting challenges to solve. We are looking for a motivated software engineer with an interest in building scalable and extensible products to join our growing team.  

As a Senior Backend Engineer on the Flow Builder team you will use your expertise and passion for building scalable and extensible distributed systems to help enhance our message orchestration platform, enabling our customers to engage their subscribers through conversational messaging. As a technical leader you will set the bar for the maintainability and performance of our systems. You will be given the autonomy to grow to your full potential and your work will directly impact our customers and Postscript’s bottom line.

Senior Backend Engineers at Postscript have a high impact on their team and on the wider engineering org through project leadership, technical expertise, and decision-making. As a Senior engineer you will guide your team in weighing technical constraints and business priorities to make the necessary trade-offs to deliver customer value. Our stack is currently React, Go, Python (Flask), within a mostly monolithic, AWS-managed architecture.

Your passion for building great products, especially in early-stage companies, will lead you to have a  significant impact on both our customers and business. In addition, you will have the opportunity to solve challenging problems and build out architecture and processes as we scale. 

This position is fully remote.

Primary duties

• Architect and build highly available, extensible, and scalable platform primitives and REST APIs for external and internal customers
• Take ownership and be creative with your solutions as you help deliver excellent products to our customers
• Contribute to the health of the team through honest and direct feedback as we iterate and improve on our processes
• Guide your team to make optimal technical and product design decisions
• Identify and execute on points of scale in order to maximize throughput and efficiency
• Mentor other engineers on best practices and growth opportunities
• Be accountable for communicating transparently and proactively, defining scope, breaking down and estimating tasks, risk and change management

Requirements

• A proven career as a software engineer developing backend applications and APIs, hands-on experience using Golang and Python. SaaS experience preferred
• Experience with or exposure to migration off a monolithic architecture a plus
• Familiarity with building, deploying, and maintaining applications on AWS services using Terraform
• Expertise in NoSQL and SQL, and experience with database modeling (Postgres)
• Experience building modular, flexible architectures (maximizing readability and extensibility)
• Excellent verbal and written communication skills
• Experience building great products (high growth, early stage tech preferred)
• Experience coaching and mentoring engineers

What We’ll Love About You

• Minimum 6-8 years professional software development experience
• Experience establishing best practices in development processes 
• Passion for early stage companies and the opportunity to be responsible for owning and improving a new, fast-growing code base
• Great communicator and love helping others 
• Experience establishing best practices in development processes 
• Empathy for users 
• Strong attention to detail
• Fearless in your pursuit of excellent results
• Remote work experience is a plus 

What You’ll Love About Us

• Salary range of USD $170,000-$200,000 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

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