About the Partnerships Team

The Partnerships team is focused on driving more customers to the platform through B2B partnerships that can deliver long-term, sustainable customer growth. Additionally, the Partnerships team works closely with different XFN partners in product, sales, success, marketing, etc. to design and execute targeted campaigns and experiments for new and existing professionals on Thumbtack.

About the Role

The Partner Success Manager sits within the Sales organization with an indirect line into the Partnerships team. This role will serve as the primary point of contact for Thumbtack’s strategic and technology Demand partners. The Partnerships Manager role will directly impact the overall growth of the Thumbtack marketplace by creating and maintaining a framework for ensuring that a partner’s business goals, objectives, and needs are exceeded.  Improving the quality of partners on the platform, that provide an exceptional customer experience, while driving revenue for the company. 

Responsibilities

• Manage and proactively engage with a portfolio of Partners (“book of business”) that use our Demand API products, with a focus on Partner retention and Net Retention Growth YoY
• Partner with the various Partnership leads to identify opportunities to drive product adoption, net retention, and overall revenue growth
• Enable co-selling and co-marketing initiatives; including training with our partners and internal sales team to create win/win strategies.
• Manage partner relationships by setting strategic goals, KPIs, and initiatives for continued success
• Drive adoption of best practices to enable Partners to convert and perform more effectively as a Thumbtack partner.
• Provide API and integration guidance with partners and internal stakeholders
• Work cross-functionally with product, sales, success, and marketing teams to define, improve, and execute on our GTM strategy

What you’ll need

• 2-4 years of experience in customer success, account management, partnerships, business development, consulting or similar customer-facing roles
• Demonstrated ability to build strong relationships and deliver a customer-centric solution
• Experience managing a portfolio of accounts that met or exceeded quota or defined KPIs
• Salesforce or similar CRM experience is required
• Technology enthusiast, positively curious, and eager to build and learn
• Proven ability to manage, utilize, and prioritize your time and efforts  

Bonus points if you have

• Experience managing a book of business and “owning” a target
• Experience working for a company offering services through an online Marketplace, and/or SaaS offerings
• Experience selling to, or working with, publishers, content creators, large retailers, SaaS companies, and/or business that operate on revenue share models
• Ability to work cross-functionally within an organization to drive results 
• Understanding of API and technology tools
• Comfortable working in a highly entrepreneurial environment and building new processes from the ground up

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working modelhere. 

#LI-Remote

Team Rubicon (TR)is seeking a Leased Employee, Strategic Partnerships. The Leased Employee, Strategic Partnerships will coordinate and manage fundraising activities and projects for our Development's Strategic Partnerships team. This will require strong project management experience, problem-solving skills, precise attention-to-detail, a customer service mindset, and the ability to handle confidential donor information. The Leased Employee, Strategic Partnerships will be responsible for collaborating with TR’s Development team in meeting its annual fundraising goals via project management and administrative support.

Every day will be a challenge, but every month brings new opportunities for an organization that is quickly becoming a household name in disaster response. This position reports to TR’s Deputy Director, Strategic Partnerships (SP) and can be based remote within the United States. 

This is a temporary assignment lasting 3-6 months. The role will be managed through a third-party staffing agency partnered with Team Rubicon.

Project: TR Development Strategic Partnerships Support

Duration: November/December 2024 - February 2025

ExpectedHours Per Week: 40

Duties:  

• Build and maintain effective relationships with cross-functional teams, corporate partners, donors, and volunteer leadership by gathering, communicating, and appropriately disseminating critical information.
• Act as the project manager for Strategic Partnerships, ensuring all partnership renewal timelines and contract deliverables are met by utilizing Jira and working alongside the Brand & Communications team; assisting with project needs to meet objectives.
• Partner with the Senior Associate, Project Management to ensure all projects are delivered on time and to track the status of competing Development priorities.
• Manage the contract lifecycle for TR’s Strategic Partners, to include creative brief submissions and lead the development of detailed project plans to monitor and track progress.
• Gather all relevant information (project plans, metrics, outcomes) pertaining to partner accounts to aid in preparation of corporate donor reports and assist in writing corporate donor reports focused on gift impact and the execution of contractual obligations; communicate timelines, deadlines, project needs, etc. to account owners.
• Provide support in tracking pertinent donor and donation information in the donor database, including entering, updating, maintaining records and opportunities in Salesforce/Mission CRM to drive fundraising and stewardship strategies.
• Tracking invoice timelines per contractual agreements and creating important documentation to include invoices, donor commitment forms, and banking information.
• Coordinating, joining, and taking notes on internal and external calls and distributing notes to appropriate stakeholders, ensuring that follow-ups and action items are completed

Experience and Background:  

• Bachelor’s degree or equivalent experience
• 1-4 years of experience in fundraising/nonprofit management or equivalent experience
• Proficient in Jira (or similar project management tool) and Microsoft Office Suite
• Experience in database management or data entry and adept at handling confidential donor information
• Demonstrated ability to multi-task and innovate effectively in a fast-paced, unstructured environment and produce results while being able to adjust to constantly changing circumstances, deadlines, and parameters with a positive and ambitious attitude
• Efficient and detail-oriented, with strong communication skills – both verbal and written; strong social skills required

Special Requirements:   

• This is a contingent; remote position and can be based anywhere within the United States and provides a flexible & non-traditional work schedule (relocation expenses not provided)
• Ability and willingness to work evening and weekend schedule as needed

Job Tier:   

• Contingent; hourly; non-exempt

Pay Range:  

• $22.65 - $25.00 per hour

Cultural Values:  

• Mission First, Greyshirts Always:Anyone joining TR must understand that our mission to provide disaster response comes first 
• Step Into The Arena: TR needs leaders who aren’t afraid to dare to be great 
• Everyone Has A Role Know It: Ability to successfully navigate a fast-paced, high-growth environment and solve problems in the face of ambiguity 
• GSD: We are entrepreneurial, resourceful, and determined no matter how chaotic the situation 
• Change Your Socks: We take care of ourselves and each other so we are best equipped to serve those in greatest need 
• Adults Only: Every team member is an adult until proven otherwise 
• Your Mother’s A Donor: Every leader must be committed to fiduciary responsibility, transparency, and financial stewardship 

Learn more about Team Rubicon:  

• Website: Team Rubicon USA
• LinkedIn: Team Rubicon
• Facebook: Team Rubicon
• X: @TeamRubicon
• YouTube: Team Rubicon
• Instagram: @teamrubicon
• Threads: @teamrubicon
• TikTok: @teamrubicon

Team Rubicon is an equal opportunity employer and is committed to not only including but actively seeking out a diversity of lifestyles, experiences, perspectives, and voices in order to foster inclusion, growth, and innovation. Your candidacy will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Your impact

We are seeking a highly motivated Revenue Accounting analyst to join the accounting team and support the growing Handshake business. In this role you will be an essential player in all aspects of order to cash operations, lead the system automation efforts and partner with cross-functional Handshake teams.

The ideal candidate has strong analytical and organizational skills, attention to detail, great interpersonal communication skills, willingness and the ability to work in a fast-paced environment.

Your role

• Process customer billing runs in accordance with the customer contract terms
• Oversee daily cash applications process
• Review and analyze customer aging reports, follow up on the overdue customer accounts, suggest appropriate actions required for customer collections
• Communicate with customers and internal stakeholders to resolve any issues related to billing and customer balances reconciliations
• Perform month end close responsibilities to ensure accounts receivable accuracy and  completeness
• Collaborate with cross-functional teams (Sales, Legal, Finance) to build and enhance customer billing and collections process
• Participate in sales tax filing, monitor customer sales tax setup 
• Collaborate with accounting team and cross functionally to improve accounting processes and internal controls through driving system automation initiatives, developing operating procedures
• Actively participate in external audit and respond to accounts receivable-related audit inquiries.
• Research and resolve issues with revenue accounting transactions and configurations, specific to NetSuite Advanced Revenue Module
• Prepare ad hoc revenue reports

Your experience

• 3-4 years of experience in billing operations, accounts receivable, credit and collections
• Proficiency in using accounting software and ERP systems. Experience with NetSuite is preferred
• Knowledge of accounting rules and practices
• Proficiency with Microsoft Excel or Google Sheets
• Salesforce experience is a plus
• Bachelor's degree in accounting, finance, or a related field is a plus
• Proven ability to manage a high volume of transactions, meet deadlines, and work under pressure.
• Ability to thrive in a dynamic environment, develop processes from ground, proactively suggest improvements
• Excellent communication and interpersonal skills

Compensation range

• $100,000 - $115,000 + RSUs

How will this role have an impact?

Signify Health is looking for a detail oriented and driven Operations Analyst. This role will be responsible for coordinating the development of operations dashboards and reporting, creating guides and job aides on how to use key tools, and acts as a Subject Matter Expert on data and reporting and behalf of multiple functions of Signify Health. This position requires outstanding communication skills, both written and verbal, as well as the tenacity to execute against competing deliverables in a timely, high-quality fashion. This is a high visibility role that will be working with both production and technical teams including data, reporting and product and engineering. This role reports directly to the Sr. Director of Client Analytics.

What Your Responsibilities Will Include:

• Proactively monitors, prioritizes, and manages the development of dashboards and reporting which supports multiple departments and functions within Signify Health
• In conjunction with enablement teams and stakeholders, communicates backlogs for reporting/dashboard development and ensures prioritizations are well understood and agreed upon
• Authors, reviews, edits and updates essential documents related to data, reporting and analytics (policies, SOPs, work instructions, job aids, instruction manuals, Product Guides, forms, etc.) for the Production Operations organization.
• Provides direct training and education to ensure the adoption of available tools as they are deployed and as refreshers of existing tools
• Manages and builds positive working relationships with cross-functional teams to create and implement formalized processes and create all necessary documentation, templates, etc. to execute the process.
• Maintains close alignment and engagement with each data, reporting and analytics related initiative owned by operations and creates departmental education on resources for a variety of stakeholders to communicate on said initiatives.
• Proactively identifies operational inefficiencies and suggests enhancements to improve existing prioritization, business case, and reporting processes
• Employs active listening skills and cultivates cross-functional collaboration during strategic business review processes and weekly/monthly prioritization cadence
• Adaptable to the changes in the healthcare industry and shifting company priorities
• Implements and maintains program management systems, tracking progress against plans, developing and publishing metrics and dashboards
• Ability to communicate across all levels of leadership
• Demonstrated problem solving skills

What Experience You Have:

• Bachelor’s degree in business, data analytics and/or related field.
• 2-4 years of experience in a Program Management Analyst, Project Management, Consulting or other related role
• 1+ years of experience with SQL

What You Bring:

• Demonstrated ability to effectively work with cross-functional teams
• Outstanding analytical and problem-solving aptitude
• Excellent attention to detail, interpersonal and project management skills
• Ability to quickly learn and synthesize new information, transforming even the most complex topics into simple and easy to understand documents
• Effective communication, presentation and conflict management skills
• Ability to prioritize workload and manage time effectively across multiple projects
• Consistently track and report on progress

Preferred Knowledge/Experience:

• Experience working in a Healthcare Operations, Product Management, or Consulting organization
• Demonstrated experience working with technical and non-technical team members
• Highly proficient in Google Workspace, Microsoft Office Suite software applications, Atlassian applications including Jira and Confluence; proficient with document management software, such as AODocs

The base salary hiring range for this position is $54,700 to $93,500. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

The Flow Builder team is responsible for designing, developing, and supporting Postscript’s message orchestration platform. We are constantly improving on the current platform and adding new features that empower merchants to run their entire SMS business through Postscript. The Flow Builder product is experiencing fast growth and adoption leading to a number of new and exciting challenges to solve. We are looking for a motivated software engineer with an interest in building scalable and extensible products to join our growing team.  

As a Senior Backend Engineer on the Flow Builder team you will use your expertise and passion for building scalable and extensible distributed systems to help enhance our message orchestration platform, enabling our customers to engage their subscribers through conversational messaging. As a technical leader you will set the bar for the maintainability and performance of our systems. You will be given the autonomy to grow to your full potential and your work will directly impact our customers and Postscript’s bottom line.

Senior Backend Engineers at Postscript have a high impact on their team and on the wider engineering org through project leadership, technical expertise, and decision-making. As a Senior engineer you will guide your team in weighing technical constraints and business priorities to make the necessary trade-offs to deliver customer value. Our stack is currently React, Go, Python (Flask), within a mostly monolithic, AWS-managed architecture.

Your passion for building great products, especially in early-stage companies, will lead you to have a  significant impact on both our customers and business. In addition, you will have the opportunity to solve challenging problems and build out architecture and processes as we scale. 

This position is fully remote.

Primary duties

• Architect and build highly available, extensible, and scalable platform primitives and REST APIs for external and internal customers
• Take ownership and be creative with your solutions as you help deliver excellent products to our customers
• Contribute to the health of the team through honest and direct feedback as we iterate and improve on our processes
• Guide your team to make optimal technical and product design decisions
• Identify and execute on points of scale in order to maximize throughput and efficiency
• Mentor other engineers on best practices and growth opportunities
• Be accountable for communicating transparently and proactively, defining scope, breaking down and estimating tasks, risk and change management

Requirements

• A proven career as a software engineer developing backend applications and APIs, hands-on experience using Golang and Python. SaaS experience preferred
• Experience with or exposure to migration off a monolithic architecture a plus
• Familiarity with building, deploying, and maintaining applications on AWS services using Terraform
• Expertise in NoSQL and SQL, and experience with database modeling (Postgres)
• Experience building modular, flexible architectures (maximizing readability and extensibility)
• Excellent verbal and written communication skills
• Experience building great products (high growth, early stage tech preferred)
• Experience coaching and mentoring engineers

What We’ll Love About You

• Minimum 6-8 years professional software development experience
• Experience establishing best practices in development processes 
• Passion for early stage companies and the opportunity to be responsible for owning and improving a new, fast-growing code base
• Great communicator and love helping others 
• Experience establishing best practices in development processes 
• Empathy for users 
• Strong attention to detail
• Fearless in your pursuit of excellent results
• Remote work experience is a plus 

What You’ll Love About Us

• Salary range of USD $170,000-$200,000 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

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