Job Description

The Strategy & Operations Specialist will improve supply availability, reduce acquisition costs, enhance onboarding efficiency, and guarantee compliant courier operations. You will analyze onboarding and acquisition data to pinpoint areas for improvement. The role will also involve supporting global onboarding standardization, conversion enhancement projects, and the implementation of reverification and automated document verification processes.

Key Responsibilities:

Acquisition

• Implement and expand the new Productized Referral Program, track referral incentives and their impact on acquisition metrics, and optimize the program based on performance data.
• Track Performance Marketing A/B testing data, report findings, and support initiatives to improve top-of-funnel conversion.

Onboarding Conversion Improvement

• Help maintain and optimize CRM setup to enhance conversion and track KPIs related to workflow efficiency, contributing to process improvements.
• Help develop and implement targeted incentives to improve conversion rates and assist in conducting A/B tests.
• Establish clear KPIs for onboarding and set up documentation and dashboards for company-wide reporting.
• Assist regions in conducting RCA and implement process improvements to address onboarding friction.

Scalable Operations & Compliance

• Create standard operating procedures for onboarding to improve conversion and efficiency.
• Support scaling Onfido across all countries.
• Assist in the continuous development and scale-up of Reverification.
• Assist in scaling up radius controls tools in long-tail cities and help create measures to monitor ARC performance and set up improvements.
• Support the rollout of new courier Contracts.

Early Lifecycle and Infohub

• Create initiatives to improve courier early lifecycle churn and efficiency.
• Support the scaling of the courier Infohub.

Qualifications

• Proficiency in data analysis and project management tools (ie Excel, Tableau, SQL, Looker etc)
• Familiarity with performance marketing strategies and A/B testing methodologies
• Proven experience in fast-paced operational roles with multiple touch points and cross functional collaboration

Nice to haves: 

• Experience in the food delivery industry / gig economy
• Knowledge of compliance regulation related to courier hiring / onboarding
• Experience with CRM systems (ie Braze, Iterable etc)
• Previous experience in setting up and optimizing processes

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Job Description

Are you an experienced sales professional with a passion for acquiring new partnerships and expanding into new territories? Do you thrive on building strong networks with restaurant and retail store owners in your city? If this resonates with you, then we have an incredible opportunity waiting for you! 

As the ideal candidate, you will be an ambitious and self-motivated salesperson, driven by exceeding your own sales targets and constantly seeking personal growth and improvement. Your outgoing and communicative personality enables you to effortlessly connect with diverse individuals, forging long-lasting relationships.

Job Description

• Explore and prospect the market to uncover untapped opportunities.
• Identify potential partnerships and engage with restaurants that align with Wolt's vision.
• Systematically manage the pipeline of new potential partnerships.
• Understanding venue performance in order to set profitable business terms and conducting negotiations regarding partnership terms.
• Demonstrate exceptional communication skills while collaborating closely with all relevant departments

Qualifications

• You know how to communicate in B2B and B2C, both over the phone and in the field
• Networking and relationship building come naturally to you
• You possess a natural "hunter" instinct and will stop at nothing to secure a meeting with a potential business owner
• You thrive being in an environment where you have high ownership and ambition to go beyond the obvious
• You’re a team player, with a positive attitude and love to be involved
• Fluent in Czech and English

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Job Description

Our Applied Scientists at Wolt design and deploy machine learning and applied science solutions that tackle some of our most complex business challenges. By leveraging advanced techniques like statistical analysis, machine learning, deep learning, and operations research, they enhance key processes across Wolt's platform and business operations, creating measurable impact in all 28 countries where we operate.

As an Applied Scientist, you’ll take ownership of use cases within a product development team—from identifying high-value opportunities to developing, prototyping, and deploying solutions, and ensuring they continuously improve in production. We work with a range of technologies, including Python, SQL, Snowflake, Flyte, MLflow, and Seldon Core, and always strive to optimize our workflows to support rapid experimentation and innovation.

We’re seeking an Applied Scientist to join our cross-functional Merchant Experience team within the Merchant Group. In close collaboration with software engineers, product managers, designers, and analysts, you’ll develop algorithms and data-driven solutions that empower our merchants with actionable insights. You’ll build machine learning models that deliver personalized recommendations for operational improvements and strategic product adoption, driving direct sales growth and enabling merchants to discover new opportunities and enhance performance.

????This role can be based in one of our tech hubs in Helsinki, Berlin, or Stockholm. Read more about our hybrid and remote setup here. 

Qualifications

We’re looking for an Applied Science enthusiast who is passionate about using data science to make a measurable impact. Here’s what we hope you bring:

• Passion for Applied Science: You identify as a problem solver who loves leveraging data science and machine learning to drive business results and create real-world impact.

• Expertise in Production-Ready ML Solutions: You know what it takes to build robust, scalable models suitable for large-scale deployments. You’re comfortable managing the entire lifecycle of data science projects, from ideation through to production and ongoing maintenance.

• Strong Foundations in ML, Statistics, and Causal Inference: You bring a solid educational background and practical skills in machine learning, statistics, and causality, enabling you to design reliable and meaningful solutions.

• Engineering Excellence: You’re skilled in writing production-level code and following engineering best practices, ensuring your solutions are efficient, maintainable, and scalable.

• Clear Communication: You can effectively communicate complex technical concepts to non-technical audiences, bridging the gap between data science and business needs.

• Analytical Problem-Solving: You excel at breaking down complex business challenges into clear, solvable machine learning problems, and designing data-driven solutions to address them.

• Understanding of Experimental Design: You have a good grasp of experimental methodologies and analysis, allowing you to rigorously test and validate the impact of your solutions.

If you’re driven to make an impact through innovative machine learning solutions, we’d love to see how you can help us push boundaries!

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Job Description

About the Role

We are searching for an experienced and driven (Senior) Manager, Markets Strategy & Operations. You will support Wolt's strategic operations globally.

Responsibilities:
In a nutshell, solving problems, seizing growth opportunities and driving fast execution. For example, you’ll be:

• Helping us on strategic projects both in existing and new markets around the globe

• Solving business problems ranging from identifying an opportunity to forming a strategy to working hand in hand with our senior people from the markets to roll it out into concrete impact.

• Collaborate effectively with Regional General Managers, central teams (legal, finance, etc.), and product teams.

• Set-up and manage complex projects involving multiple stakeholders across different teams and departments.

• Ensure on-time project delivery and rollout, driving business metrics such as incremental Gross Order Value, efficiency, or EBITDA savings.

• Going deep into numbers in order to form data driven decisions or recommendations, and communicate them effectively in order to drive real actions. We have solid data on everything, the key is to have a strong nose for value, understand what really matters and how to concretely mobilise the findings.

Qualifications

• Previous strategy experience from top tier tech/platform ecosystems, global e-commerce players and/or management consulting.

• Consumer mindset, experience from building world-class consumer services

• Excellent people skills. In order to make any impact, you need to be able to inspire and convince people from a wide spectrum of backgrounds, ranging from developers to senior management.

• Drive, ownership and independence. Comfortable working both independently as well as managing a group of stakeholders, often in parallel across multiple topics.

• Excellent written and verbal communication skills in English.

• Eligible to work in the EU

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Stellenbeschreibung

Wolt ist in Deutschland im August 2020 offiziell als Land Nr. 23 gestartet! Seit wir in Berlin begonnen haben, konnten wir mit vielen fantastischen Restaurants zusammenarbeiten, um Zehntausende von hungrigen Kunden zu beliefern. 

Und jetzt freuen wir uns sehr, dir mitteilen zu können, dass wir gerade unsere Aktivitäten erweitern wollen! Daher brauchen wir energiegeladene Außendienstmitarbeiter, die die Gewinnung neuer Restaurantpartner für die Wolt-Plattform vorantreiben. Mit fortschreitender Zeit und mehr Restaurants können sich die Ziele und Aufgaben der Rolle weiterentwickeln – in erster Linie suchen wir jemanden, der sich in dieses spannende Projekt einarbeiten möchte! Du wirst fortlaufend engagierten Support erhalten und mit anderen Teams zusammenarbeiten. 

Deine Benefits:

Wenn du Lust hast, in einem wachstumsstarken Umfeld zu arbeiten, Verantwortung zu übernehmen und Teil eines extrem ehrgeizigen Teams zu sein, dann bewirb dich jetzt bei uns.

Was wir dir anbieten:

• Die Möglichkeit, in einem internationalen Umfeld etwas Außergewöhnliches mitzugestalten
• Eine hohe Lern- und Wachstumskurve in einem global agierenden Technologieunternehmen
• Einattraktives Gehaltund flexible Arbeitszeiten
• Eigenständiges Arbeiten in einem dynamischen Team
• Eine flache Hierarchie in einer Start-up-Atmosphäre
• Rabattauf Wolt-Bestellungen
• Firmenwagen als Option verfügbar
• ÖPNV-Zuschuss
• Wellness-Zuschuss (Urban Sports Club)
• Hardware deiner Wahl (MacBook, iPad)
• Wöchentliche (virtuelle) All-Hands-Meetings und regelmäßige Teamevents
• Flexible Arbeitszeiten + 30 Tage bezahlter Urlaub

Deine Hauptaufgaben:

• Du identifizierst potenzielle Partnerschaften mit Restaurants und schließt mit ihnen Verkaufsabschlüsse ab, um unsere Verkaufsziele zu erreichen
• Du organisierst dich und deine Pipeline selbst und baust neue Partnerschaften auf zu den Entscheidungsträgern und Restaurants
• Im persönlichen Verkaufsgespräch präsentierst du Wolt und verkaufst unseren Service vor Restaurantleiter/in und Geschäftsführern
• Mit Leidenschaft und Überzeugung gewinnst du potenzielle Kunden für eine erfolgreiche Partnerschaft mit Wolt.

Qualifikationen

• Du bringst Erfahrung im Vertrieb mit oder konntest dein Verkaufstalent bereits anderweitig unter Beweis stellen
• Freundlichkeit und eine große Überzeugungskraft zeichnen dich aus
• Du besitzt eine hohe Eigenmotivation, Zielstrebigkeit und bist kontaktfreudig
• Durch deine ausgeprägten Kommunikations- und Präsentationsfähigkeiten wirkst du überzeugend und selbstbewusst
• Abgeschlossenes Studium oder ähnliche Qualifikation durch abgeschlossene Ausbildung und/oder Berufserfahrung
• Du sprichst fließend Deutsch und Englisch

Wir freuen uns auf deine Bewerbung!

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求人内容

カスタマーサクセスチームの一員として、戦略アカウントマネージャーとして担当するレストランパートナーの業績改善・売上向上のための施策立案およびアクションの実行まで伴走していただきます。

その他にもチーム全体のスキル底上げのために、後進の育成にも積極的に携わっていただきます。

*顧客先：特定の都市の法人（店舗数規模：50−200)

*KPI　  ：担当顧客の売上向上、未加盟店舗へのWolt加盟の促進など

*担当数：30法人以上

*商談手法:訪問、オンラインミーティング、電話、メールなど。地方都市のクライアントの場合出張の伴う商談あり。

資格

【必須要件】

・約３年以上の戦略的なアカウントマネジメントのご経験

・ビジネスプロセス分析/業務改革に携わった経験

・プレイヤーとしての高い実績を創出したご経験

・日々変化する状況に柔軟に対応し、早いスピードで施策実行をしていける方

・Woltのカルチャーを体現できる方

【歓迎要件】

・外食業界及び小売業界、ロジスティクス業界への理解と好奇心をお持ちの方

・人気レストランや地元レストランの情報、食に興味がある方

・英語が流暢(ビジネスレベル以上)

【求める人材】

• 日本の中小企業を元気にしたいという情熱をお持ちの方

• 営業目標を達成することにこだわりがあり、能動的に業務を推進できる方

• スタートアップでの環境を楽しめる方

• 環境の変化を心から楽しめる方

• 高い交渉能力と論理的思考を持ち合わせている方

• 社交的で人見知りをせず、ネットワーキングや新規の人間関係構築ができる方

• 人気レストランや地元レストランの情報に精通している方

【Woltのアカウントマネジャーとして働く魅力】

• 身に付くスキル、知識: 問題解決能力・分析力・関係構築能力

• クライアントの規模感:店舗数50~200店舗程度の法人

• 個人の裁量: 各アカウントへの売り上げ販促や課題解決のアプローチなどをチームリードと認識あわせをしつつ、オーナーシップを持って取り組める

【1日の流れ】

9:00 - 10:30

• ツールを用いて、自分の管理するアカウントのパフォーマンスを確認する

• 1日のアクションプランを整理する

• メールの問い合わせ/Slack等での事象のキャッチアップ

10:30 - 12:30

• 上記問題のあったアカウント(例：rejectionが高かったので、異常がないかお店に電話する）へのフォローアップを行う

• 上記アクションプランに基づいて、売上向上施策をお店へ提案する

• Key merchantsとの商談アポを取る

13:00 - 17:00

• Key merchantの分析/RCA

• 分析に基づき商談資料の作成

• 商談にて売上データの共有 / 売上施策提案（キャンペーンの提案など）を行う

17:00 - 18:00

• 本日のaction振り返り

• 先方へメール等で資料/データ送付

• メニュー変更/追加/設定変更等あれば随時行う

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Job Description

In our data-driven world, safeguarding user privacy is paramount. At Wolt, we are committed to ensuring full compliance with laws, regulations, and industry standards across all our markets while supporting other teams in managing the processes in an efficient and joyful fashion.  We're now looking for a Senior Full-stack (back-end and Web) engineer to join a brand new Privacy & Compliance team to be the one of the first members of the team. This is a great opportunity for an experienced engineer who is passionate about user rights, data protection, and building tools to enable others to join us on this critical mission.

The Privacy & Compliance team is an end-to-end team with a Product Lead, an Engineering Team Lead and engineers covering back-end and client domains.

The team will be responsible for:

• Developing scalable and robust solutions that integrate seamlessly with company-wide systems to ensure strict adherence to information security policies and procedures for all Wolt countries.

• Monitoring and evaluating the adoption of new technologies and data storage methods to maintain privacy compliance.

• Leading the charge in defining and implementing best practices for data anonymization, deletion, and protection, and building solutions that help other teams incorporate the practices.

As a member of the team, you'll have the unique opportunity to:

• Play a pivotal role in shaping the team's direction and culture from the ground up.

• Explore and integrate diverse data flows and storage architectures to create a secure and compliant data ecosystem.

• Collaborate closely with engineering teams across the organization to understand their needs and implement effective privacy solutions.

• Take ownership of the tools and frameworks that enable data anonymization, deletion, and protection.

Feel free to check the Wolt Tech Blog for more read about our culture & technology here.

????This role can be based in one of our tech hubs in Helsinki, Berlin or Stockholm. Read more about our remote setup here. If you live outside of these countries - don't worry! We provide relocation support to help you make your way to Finland, Germany or Sweden.

Qualifications

We're seeking a highly skilled and motivated engineer who is passionate about safeguarding user data and ensuring strict compliance with privacy regulations. Understanding of data pipelines, storage systems, and data governance is highly desirable. We’d love to see interest and knowledge of relevant regulations (e.g., GDPR, CCPA) and industry best practices.

To excel as a Senior Full-Stack Engineer, you'll need several years of experience in back-end development, coupled with an understanding of front-end technologies. We leverage Kotlin, Python, and TypeScript (with React) for our development stack. Our infrastructure relies on MongoDB and PostgreSQL for databases, Git for version control, and Docker and Kubernetes for containerization and orchestration.

But there's more! We're looking for someone who takes ownership beyond the obvious, is motivated to learn new things and share knowledge and loves collaborating with different teams across the organization.

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Job Description

Are you a field sales professional with experience in closing deals and managing a portfolio of partners? If this sounds like you, then we’d love to chat!

Role background

Wolt launched in Cyprus in December 2019 and as the best rated app, we’re now delivering to customers in major cities.

As such, we need a strong and energized field sales professional to drive the signing up of new partners to the Wolt platform and to manage the partner relationships.

As time progresses and more partners are onboarded, the targets and duties of the role may develop - in the first instance, we’re looking for someone that wants to get their teeth into this exciting project!  

While you’ll have dedicated support and will work in conjunction with other Sales Managers, you will be responsible for your own accounts. Therefore, you’ll need to be comfortable with working autonomously and with a lot of responsibility. 

What you’ll be doing

• Identifying potential partnerships and closing deals to hit our sales targets
• Managing the pipeline of new potential partnerships 
• Building ongoing relationships with the identified partners 
• Understanding venue performance in order to set profitable business terms and conducting negotiations regarding partnership terms
• Creating a strong communications loop alongside the sales team 
• Making sound business decisions by supporting intuition with data

What we offer

• Independent work in a dynamic, young team
• A fast-growing tech company with many career opportunities 
• Flat hierarchies in a family start-up atmosphere
• Attractive salary package 
• Discount on Wolt orders
• Modern work equipment (MacBook, iPad)

Qualifications

• Demonstrable experience of being successful within a field sales position
• A natural ‘hunter’ with excellent communication and networking skills
• Strong negotiation skills and ability to work with numbers for closing win-win deals
• Ability to thrive in very fast-paced environment
• High energy & drive to work for a newly launched and fast-growing business
• Experience in account managing is a strong plus
• Fluent in Greek and English

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Job Description

Are you an experienced Payroll Specialist - Israel, with experience in outsourced international payrolls, and a good eye for overall payroll development? Do you want to be part of building and scaling our payroll operations in a truly global tech organization? If this sounds like you, then we’d love to chat!

We are going through rapid growth in our global payroll team, and we are looking for a Payroll Specialist located in Tel-Aviv, with end-to-end understanding of payroll processes and ideally payroll experience from both in-house and outsourced payroll.

This is a truly unique opportunity to be part of a payroll team in one of the fastest growing companies in Europe, having a chance to really contribute to what modern global payroll looks like, with a goal to provide a world class payroll experience to all of our employees.

What you’ll be doing

• Manage Israeli payrolls of medium complexity by overseeing the receipt, validation, and completion of payroll-related data activities
• Deliver a world-class employee payroll experience when delivering payroll services and when customers need help, while also resolving any issues that arise with a root cause analysis and corrective action.
• Work closely with our HR and Finance teams day to day and in all project activities, and ensure that the global design turns into local best practice payroll processes.
• Supporting our HR team in the hands-on collection, calculation, and entering of payroll data, where not handled within our system integration.
• Ensure the integrity of payroll data across integrated HR and payroll systems. Develop analytical approaches to scrutinize data, apply critical thinking skills, and gather inputs from peers to make informed decisions for rectifying any discrepancies
• Own or participate in a moderate number of development projects that impact the payroll function Woltwide and on other payroll or business-lead change activities
• Act as an SME on payroll transformation activities in Israel, drawing current and future needs of payroll, ensuring that the new designs fulfill all local statutory and legal requirements
• Support payroll teammates with any side activities with their countries such as data collection, employee queries, or off-cycle payments, and when necessary, back up your teammate to deliver payroll services
• Create, maintain, and improve payroll process documentation.
• Take ownership of your development plan and collaborate with your Team Lead to achieve your goals
• Fulfil any additional tasks as assigned by the Team Lead.

Qualifications

• You have a strong understanding of core payroll management and processes as well as Payroll certification.
• You have proven experience in a similar role
• Experience and passion towards payroll and payroll-related technology and processes.
• Previous experience in payroll with focus on Israel payroll operations and Workday (or other enterprise HR systems) is considered a strong advantage
• You are a strong communicator, with high working proficiency in English and Hebrew
• You enjoy taking ownership and solving problems proactively.
• You know how to use MS Excel proficiently.
• You work well in a team and are completely comfortable collaborating remotely and dynamically using digital tools such as Slack and Zoom.
• Possession of a recognized payroll certification is required.

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求人内容

【仕事内容】

Woltに新しく加盟するレストランパートナーの導入から開始直後（約１ヶ月）の支援を担当します。掲載開始までに必要な作業や掲載開始後の運用方法についての説明を行い、レストランパートナーがスケジュール通りに掲載開始できるように定期的な状況確認、ブロッカーの解決を図り、確実な進捗管理を行うことも重要な要素です。タイムリーな掲載開始だけではなく、掲載開始後にWoltで成功をするためにメニューや写真のコンサルティングを行い、掲載開始直後も続けてフォローをします。Woltにとって重要な、レストランやオペレーションチームなど、社内外へのコミュニケーターとしての役割が期待されます。

【具体的には】

• 新規に加盟いただくレストランパートナーへの導入初期におけるセットアップ支援、進捗管理などのプロジェクトマネジメント
• メニュー内容のコンサルティング提案・編集
• 掲載開始後、データ分析・アフターフォロー、マーケティングキャンペーンを提案や運用のサポートする
• 写真とメニューがガイドラインに沿っているかの確認
• 料理やレストランの写真撮影のスケジュール調整
• 日常業務の中からの気づきやアイデア、レストランパートナーから得た意見・要望を蓄積し、関係者を巻き込みながらサービス・プロセス・ツールの改善を図る

【アピールポイント】

• 当ポジションはセールスチームの中でもHubの役割を担うため、セールス以外のチームとの連携も多く、営業全体の流れを把握できるので、セールスとしてキャリアを積みたい人には最適なポジションです。一人一人のスキルやアイディアがチーム全体のプロセス改善や仕組み作りの中に反映され、今後のビジネスの成長に貢献できるチャンスが山ほどあります。
• また、現在日本におけるデリバリー市場が他の業界とは比較できないほどのスピードで成長・変化している業界なので、ダイナミックでかつエキサイティングな環境で実績を積むことができます。

資格

• 約2~3年程度の社会人経験（カスタマーサクセス、アカウントマネジメントなどの経験があれば尚可）
• 柔軟性と適応力、優れた対人・コミュニケーションスキル
• 基本的なPCスキル

言語

• 日本語：流暢 
• 英語：抵抗感がなければOK（社内ツールが英語、業務は日本語）

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Job Description

The search engineering team of Wolt is focusing on developing venue & item search for our consumers. This team is all about experimenting, testing, and fine-tuning our complex search feature, including filtering and sorting, relevancy scoring, as well as taking care of the end-to-end consumer search architecture to create the best possible search experience for our customers. The team is back-end focused and consists of a team lead and experienced software engineers.

As a Staff Engineer at a search team, you’d get a unique chance to bring your competence and experience from building similar search features in scale into use. Together with the experienced, small but growing team, you’d have full ownership of the search feature, used already by 10+ million customers. On top of hands-on high quality coding work, you’ll  share the best practices, ensure scalable systems, mentor others and facilitate your expertise relentlessly across your group and beyond. You’ll contribute to making sure we scale while maintaining engineering quality, and produce uncompromising results from the product vision. You’d share the best practices, ensure the building of scalable solutions, and share your expertise relentlessly around the search domain. You make sure we scale while maintaining engineering quality, and produce uncompromising results from the product vision.

Your handprint would surely be visual in producing an uncompromisingly good search feature which we are almost building from ground up. With Wolt expanding beyond restaurants enabling several kinds of retail experiences, it becomes increasingly important and challenging for us to help consumers find what they need. A universal Search feature sits at the center of the organization’s wider product strategy. 

This role requires strong communication skills to learn from and interface with our search colleagues at DoorDash and spread best practices internally at Wolt. Occasional travel to the US is required.

To get a grasp of our technology, culture and ways of working, feel free to check out our product playbookand Wolt tech blog.

????This role can be based in one of our tech hubs in Berlin or Helsinki. If you are not based either of these locations, relocation support is offered. 

Qualifications

We are looking for a talented individual with experience in developing large-scale search features and a strong background in designing and building high-quality software. Ideal candidates will have expertise in Elasticsearch or similar tools and preferably have held a staff engineer role in the search domain at a large consumer organization. Experience as a coding architect is also required. ????

In addition, experience in site reliability engineering, including building and integrating tools for observability, logging, and monitoring, is highly desirable. Our team primarily uses Python (Flask, FastAPI), but we value skills in any modern language and framework. If you have up-to-date expertise, you’ll fit right in. 

We value excellent communication skills, the ability to lead with technical expertise, and a strong drive to achieve results. ????

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Job Description

In our data-driven world, safeguarding user privacy is paramount. At Wolt, we are committed to ensuring full compliance with laws, regulations, and industry standards across all our markets while supporting other teams in managing the processes in an efficient and joyful fashion.  We're now looking for a Senior Full-stack (back-end and Web) engineer to join a brand new Privacy & Compliance team to be the one of the first members of the team. This is a great opportunity for an experienced engineer who is passionate about user rights, data protection, and building tools to enable others to join us on this critical mission.

The Privacy & Compliance team is an end-to-end team with a Product Lead, an Engineering Team Lead and engineers covering back-end and client domains.

The team will be responsible for:

• Developing scalable and robust solutions that integrate seamlessly with company-wide systems to ensure strict adherence to information security policies and procedures for all Wolt countries.

• Monitoring and evaluating the adoption of new technologies and data storage methods to maintain privacy compliance.

• Leading the charge in defining and implementing best practices for data anonymization, deletion, and protection, and building solutions that help other teams incorporate the practices.

As a member of the team, you'll have the unique opportunity to:

• Play a pivotal role in shaping the team's direction and culture from the ground up.

• Explore and integrate diverse data flows and storage architectures to create a secure and compliant data ecosystem.

• Collaborate closely with engineering teams across the organization to understand their needs and implement effective privacy solutions.

• Take ownership of the tools and frameworks that enable data anonymization, deletion, and protection.

Feel free to check the Wolt Tech Blog for more read about our culture & technology here.

????This role can be based in one of our tech hubs in Helsinki, Berlin or Stockholm. Read more about our remote setup here. If you live outside of these countries - don't worry! We provide relocation support to help you make your way to Finland, Germany or Sweden.

Qualifications

We're seeking a highly skilled and motivated engineer who is passionate about safeguarding user data and ensuring strict compliance with privacy regulations. Understanding of data pipelines, storage systems, and data governance is highly desirable. We’d love to see interest and knowledge of relevant regulations (e.g., GDPR, CCPA) and industry best practices.

To excel as a Senior Full-Stack Engineer, you'll need several years of experience in back-end development, coupled with an understanding of front-end technologies. We leverage Kotlin, Python, and TypeScript (with React) for our development stack. Our infrastructure relies on MongoDB and PostgreSQL for databases, Git for version control, and Docker and Kubernetes for containerization and orchestration.

But there's more! We're looking for someone who takes ownership beyond the obvious, is motivated to learn new things and share knowledge and loves collaborating with different teams across the organization.

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求人内容

【仕事内容】

Woltに新しく加盟するレストランパートナーの導入から開始直後（約１ヶ月）の支援を担当します。掲載開始までに必要な作業や掲載開始後の運用方法についての説明を行い、レストランパートナーがスケジュール通りに掲載開始できるように定期的な状況確認、ブロッカーの解決を図り、確実な進捗管理を行うことも重要な要素です。タイムリーな掲載開始だけではなく、掲載開始後にWoltで成功をするためにメニューや写真のコンサルティングを行い、掲載開始直後も続けてフォローをします。Woltにとって重要な、レストランやオペレーションチームなど、社内外へのコミュニケーターとしての役割が期待されます。

【具体的には】

• 新規に加盟いただくレストランパートナーへの導入初期におけるセットアップ支援、進捗管理などのプロジェクトマネジメント
• メニュー内容のコンサルティング提案・編集
• 掲載開始後、データ分析・アフターフォロー、マーケティングキャンペーンを提案や運用のサポートする
• 写真とメニューがガイドラインに沿っているかの確認
• 料理やレストランの写真撮影のスケジュール調整
• 日常業務の中からの気づきやアイデア、レストランパートナーから得た意見・要望を蓄積し、関係者を巻き込みながらサービス・プロセス・ツールの改善を図る

【アピールポイント】

• 当ポジションはセールスチームの中でもHubの役割を担うため、セールス以外のチームとの連携も多く、営業全体の流れを把握できるので、セールスとしてキャリアを積みたい人には最適なポジションです。一人一人のスキルやアイディアがチーム全体のプロセス改善や仕組み作りの中に反映され、今後のビジネスの成長に貢献できるチャンスが山ほどあります。
• また、現在日本におけるデリバリー市場が他の業界とは比較できないほどのスピードで成長・変化している業界なので、ダイナミックでかつエキサイティングな環境で実績を積むことができます。

資格

• 約2~3年程度の社会人経験（カスタマーサクセス、アカウントマネジメントなどの経験があれば尚可）
• 柔軟性と適応力、優れた対人・コミュニケーションスキル
• 基本的なPCスキル

言語

• 日本語：流暢 
• 英語：抵抗感がなければOK（社内ツールが英語、業務は日本語）

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Stellenbeschreibung

Wolt ist in Deutschland im August 2020 offiziell als Land Nr. 23 gestartet! Seit wir in Berlin begonnen haben, konnten wir mit vielen fantastischen Restaurants zusammenarbeiten, um Zehntausende von hungrigen Kunden zu beliefern. 

Und jetzt freuen wir uns sehr, dir mitteilen zu können, dass wir gerade unsere Aktivitäten erweitern wollen! Daher brauchen wir energiegeladene Außendienstmitarbeiter, die die Gewinnung neuer Restaurantpartner für die Wolt-Plattform vorantreiben. Mit fortschreitender Zeit und mehr Restaurants können sich die Ziele und Aufgaben der Rolle weiterentwickeln – in erster Linie suchen wir jemanden, der sich in dieses spannende Projekt einarbeiten möchte! Du wirst fortlaufend engagierten Support erhalten und mit anderen Teams zusammenarbeiten. 

Qualifikationen

Qualifications

Wenn du Lust hast, in einem wachstumsstarken Umfeld zu arbeiten, Verantwortung zu übernehmen und Teil eines extrem ehrgeizigen Teams zu sein, dann bewirb dich jetzt bei uns.

Was wir dir anbieten:

• Die Möglichkeit, in einem internationalen Umfeld etwas Außergewöhnliches mitzugestalten
• Eine hohe Lern- und Wachstumskurve in einem global agierenden Technologieunternehmen
• Ein attraktives Gehalt und flexible Arbeitszeiten
• Eigenständiges Arbeiten in einem dynamischen Team
• Eine flache Hierarchie in einer Start-up-Atmosphäre
• Rabatt auf Wolt-Bestellungen
• Firmenwagen als Option verfügbar
• ÖPNV-Zuschuss
• Wellness-Zuschuss (Urban Sports Club)
• Hardware deiner Wahl (MacBook, iPad)
• Wöchentliche (virtuelle) All-Hands-Meetings und regelmäßige Teamevents
• Flexible Arbeitszeiten + 30 Tage bezahlter Urlaub

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求人内容

Woltのフィールドセールスポジションの業務はレストランや中小飲食企業への新規開拓営業です。市場全体を分析し、電話や訪問で新たなビジネスチャンスを見つけ、提案から契約までを担当します。大きな裁量を持って業務を推進できるので、チームメンバーそれぞれのやり方で地元の方々と密接に関わりながら地域経済の活性化に貢献することができます。自ら考え、行動と学びを繰り返し、そして仲間と切磋琢磨する中で自身の成長を感じることができます。

加盟店の獲得に最先端で携わることで、Woltの事業拡大に直接的なインパクトを与えましょう！

Woltのセールスチームメンバーの特徴

• Woltの事業拡大に大きな影響を与える加盟店の獲得の最前線で活躍

• 飲食、旅行業界に加えソフトウェアや人材紹介など様々な業界からの人材

• 営業及びカスタマーサクセスの業務経験者多数

• 個人とチームの成長を大事にし、スキルアップへの意欲のあるメンバー

Woltのセールスチームの働き方

• レストランや中小飲食企業の課題解決に真摯に向き合い、Woltの魅力をお伝えし、課題解決の一つの手段としてWoltの導入を提案

• 出社とリモートワークのハイブリット勤務

• オンラインとオフラインの両方を駆使し、社内コミュニケーションを密に行う

• チーム全員が役職に関係なく自由に意見を出し合える環境

• 成功体験や失敗体験をチーム内で積極的に共有し、チームの知見を深める

業務内容
地域密着でデリバリービジネスを初めて開始する飲食・小売の個人店や中小企業と密接に関わり、電話や訪問による案件創出から対面による提案・契約の締結をするなど幅広い業務範囲を担当していただきます。

• 担当地域におけるレストランや中小飲食企業への新規開拓営業のために市場全体を分析し、営業リストの精査、アプローチの優先順位、提案内容などの営業戦略を策定し、潜在顧客にアプローチ

• コールドコールや訪問営業によるアポイントメント獲得

• レストランオーナーとの商談・条件交渉、およびレストランパートナー契約締結

• 他部署と連携し、レストランパートナーに最適なサポートを提供

資格

Woltの営業で歓迎する人材とスキル

• 優れたコミュニケーションスキルと交渉能力

• 人見知りをせず、ネットワーキングや新規の人間関係構築ができる方

• 人気レストランや地元レストランの情報に精通している方

• 変化を楽しみ、スピード感を持って業務に取り組める方

• チームメンバーと切磋琢磨し高め合えるできる方

• 日本語が流暢に話せる方

歓迎する人材とスキル ~これから営業経験を積み上げたい方~

• 営業の経験とスキルを積み上げたいという意欲のある方

• 学ぶ意欲があり、チャレンジ精神と行動力のある方

• マネジャーやチームのサポートの元、能動的に業務に取り組める方

歓迎する人材とスキル ~営業経験のある方~

• 自身の活動計画の設計から契約締結までができる方

• 営業目標を達成することにこだわりがあり、能動的に業務を推進できる方

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Job Description

World-class customer service is one of the cornerstones of Wolt ???? Over the years we have invested a lot in our in-house built support tooling as we believe that it’s the only way we can ensure satisfaction for all of our customers and partners in each of the 27 countries that we operate in. We take huge pride in our customer operations’ quality, so on top of building delightful support experiences in our consumer app we also want to proactively identify and solve issues before our customers and partners even notice something might be wrong.

The Support Funnel team is building a self-service support platform to make sure that our more than 41M+ users are able to get help as quickly as possible. The platform will allow us to design self-service flows with a no-code solution and then deploy them into the hands of customers in a matter of minutes. Customer Support is a big deal for us and we will do our best to keep our 41 M+ registered customers, 130.000+ courier partners, and 60.000+ restaurant and retail partners happy. The solutions the team is building, are serving all the parties, consumers, courier partners and merchant partners thus the work of the team will impact lives of all our user base. The team can easily track their impact and see their impact since thousands of our support associates benefit from the work the team does. 

As a team lead, you’ll be an inspirer, facilitator, and an enabler for the team to do what they do best by running the weekly cycle of the team, participating in designing technical solutions, making personal development plans, hosting regular 1on1s, taking part in recruitment, and being there for your team whenever they need you. 

At Wolt, we work with high ownership in small cross-functional teams where each team member works around the whole software development life cycle. Each and every one of our product team members have a say in where we are going and what solutions we implement. 

Feel free to check the Wolt Tech Blog for more read about our culture & technology here.

This role can be based either in our tech hubs in Berlin or Helsinki. 

Qualifications

We expect you to be a good communicator, willing to serve people in and outside of your team, and a product-oriented and proactive problem solver willing to bring up issues in a constructive manner to the team and the whole Wolt Product team. You know what it takes to develop top-quality software, take care of people, and achieve ambitious goals together.

You are the rare gem when you also have a solid engineering background with Python, so you will be able to speak the same language with your team and stakeholders. Having experience with AWS, Kubernetes and distributed systems will for sure help too. So if you’re looking for a role to combine your engineering and leadership skills - this is it! ????

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Job Description

At the fast growing scale of the Wolt business our operational efficiency benefits greatly from having automation for managing supply (how many courier partners are online) and demand (how many orders are being placed by customers). For us it’s a clear win-win situation, but it takes an entire team to make sure that this is possible. ???? So, in order to achieve our mission to build the best tools for keeping the fine balance between supply and demand of delivery services at any given time and place, we’ve come to the point where we decided to strengthen our ranks by adding one more Backend Engineer to our new Supply and Demand team to balance out our own team needs!

Supply and Demand team’s mission is to make Wolt cities efficient for our customers, merchants and couriers, as well as making running the cities smooth for our operations people. This is done by building tools and features that help achieve balance between supply (number of Courier Partners online) and demand (home delivery orders from consumers) by surfacing the forecasts to both our Courier Partners on the Courier App and and Wolt operations, as well as creating ways to dynamically influence the supply and demand. As a backed engineer you will have a chance to work on topics around courier engagement and activation bonuses. That can be fun and rewarding for several reasons: 

• This field encourages innovative approaches and experimentation. You can try out new technologies, frameworks, and methodologies to see what works best.

• You often collaborate with various teams such as data science, product management, and operations.

• Designing systems to optimize courier activation and bonuses involves solving complex logistical and algorithmic problems.

• The need for real-time solutions means you often work in a fast-paced, dynamic environment.

At the moment, the team consists of two frontend developers, several backend engineers and data scientists as well as the engineering team lead and product lead. The main programming languages on the team are Python, Scala, and Typescript (React) and since the team also works closely with Data Scientists so this is a great chance to learn a lot about data science if you have a knack for it!

Lastly, this role can be based in one of our tech hubs in Helsinki, Stockholm, or Berlin or you can work remotely anywhere in Finland, Sweden, Germany, or Estonia. Read more about our remote setup here.

Qualifications

???? You have solid experience designing, building, and integrating quality software (microservices) in Scala on a large scale within a complex domain with strong focus on event-driven approach where the decisions need to be made in online manner.

???? You have knowledge of AWS, Kubernetes, Docker, observability (Data Dog or similar tools) and data storages, both SQL and noSQL databases. We are actively using multiple solutions: postgresql, dynamodb, mongo, redis.

???? You’re a dedicated person who is pragmatic with a positive attitude, who doesn't shy away from going outside of their comfort zone, and demonstrates curiosity and willingness to keep continuously learning.

???? You’re comfortable working with real-world data and its different nuances.

So, TL;DR if you have several years of experience in dealing with the back end of the house, can’t wait to learn new things, have an interest in tackling scalability challenges and building some cool stuff, then be sure to apply! ????

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Job Description

Role Background

Our Merchant Services team lies at the heart and soul of Wolt, ensuring that we set all of our merchants up for success by providing a seamless onboarding experience. As Wolt grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.

As a Restaurant Onboarding team member with a focus on Data Validation, you will be responsible for the accuracy and completeness of the merchants' documents provided by the sales team. You will master the core functions of Merchant Services, including onboarding merchants and managing cross-functional communication internally as well as externally within the Polish market.

You’re excited about this opportunity because you will…

• Ensure accuracy and quality of data and documents to support daily operations
• Be the expert and point of contact for the Merchant Team in regard to regulations and requirements
• Communicate across multiple teams within the organization to coordinate a seamless merchant onboarding and service experience
• Educate Polish merchants on processes and protocols via forms, email, and phone
• Monitor processes, and track progress through Monday.com cases and other Wolt software
• Learn and master our systems, tools, and processes

Qualifications

• You have a positive attitude and an entrepreneurial spirit
• You are a problem-solver - you enjoy diagnosing issues and developing creative approaches to solving challenges
• You are customer-centric - you have a customer-first mentality, are effective at working with people with varying degrees of technical ability
• You are comfortable working in fast-paced and demanding environments
• You are comfortable in setting and committed to achieving goals
• You are organized and meticulous with impeccable communication skills
• You are adept at prioritizing competing demands
• You have great attention to detail.
• You work well in both independent and diverse team environments
• You are up for a challenge while being comfortable as a team player.
• Fluent in Polish and English - any other language is a plus

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求人内容

Woltのレストランチームは、飲食、旅行業界出身者に加えソフトウェアや人材紹介など幅広い業界から営業及びカスタマーサクセスの経験を持つメンバーが集まっています。今までいた業界の違いはあれど、一人ひとりがお客様の課題解決に真摯に向き合い、日々Wolt の価値を多くのレストランへご案内することに情熱を注いでいます。基本リモートワークで働いているため、社外・社内問わずオンラインでのコミュニケーションを頻繁にとっており、チーム全員が役職に関係なく自由に意見を出し合える環境です。

仕事内容

Woltの事業拡大に重要で直接的なインパクトを与えることができる加盟店の獲得に最先端で携わることができます。

地域密着でデリバリービジネスを初めて開始する飲食・小売の個人店や中小企業と密接に関わり、電話や訪問による案件創出から対面による提案・契約の締結をするなど幅広い業務範囲を担当しながら、現地でのコミュニティーを創り、新しい収益の機会を提供します。

地元の方々と密接に関わりながら地域経済の活性化に貢献することができ、直接的なフィードバックをいただけることもあります。

エリアマネージャーと共に、営業リストの精査、アプローチの優先順位、提案内容などの営業戦略を策定します。担当エリアの営業戦略やセールススタイルは各自任せており、大きな裁量を持って業務を推進できます。業界の知見や分析的な思考が磨かれる上、急成長する業界でキャリアを積むことができます。

実際にレストラン様の店舗や本社に訪問して上で対面での営業活動がメインとなりますが、場合によってはZoom などのビデオ会議による商談もあります。

業務内容

• レストランや中小飲食企業への新規開拓営業
• 市場全体を分析し、潜在顧客をリサーチしアプローチを行う
• レストラン、レストランオーナー、その他取引先関係者との関係を構築
• コールドコールや訪問営業によるアポイントメント獲得
• レストランとの条件交渉
• アカウントマネージャーと連携し、レストランパートナーに最適なサポートを提供
• オンボーディングチームや他部署との連携

資格

求められるスキル

• 約3年以上の営業の経験、または一人で自身の活動計画の設計から契約締結まで対応できる経験とスキル

• 顧客相手との優れたコミュニケーションスキルと交渉能力

言語

• 日本語：流暢 

求める人材

• 営業の経験のある方
• 営業目標を達成することにこだわりがあり、能動的に業務を推進できる方
• スタートアップでの環境を楽しめる方
• 社交的で人見知りをせず、ネットワーキングや新規の人間関係構築ができる方
• 出張が可能な方
• 人気レストランや地元レストランの情報に精通している方は大歓迎！

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求人内容

【仕事内容】

東北・北海道を中心に、地元で愛されるチェーンなどの新規開拓や、日本全国での飲食業界における強いコネクション構築をすること主に活動を行います。

【アピールポイント】

一から組織の立ち上げに携われます。

まだこれから創り上げていくチームなので、顧客へのアプローチはどうすれば良いのか？また、どのような体制で取り組むのが良いのか？などチーム全員で話し合い、フレキシブルな裁量を持ちながら業務を推進できます。急成長する業界で営業経験はもちろん、一からチームを立ち上げると言う貴重な経験を積むことができます！

【業務内容】

• 東北・北海道を中心に、地元の外食産業をリードする企業の新規開拓を行う
• 新規の見込み顧客の利益構造や決算情報などを元に、双方にとって Win-Winな提案をし、条件の交渉を行う
• 潜在的顧客のパイプライン管理を行い、継続的にフォローする
• クライアント及び社内のマーケティングチーム、PRチーム、サポートチーム、オペレーションチームなど、社内外のステークホルダーとの関係構築
• 開拓から拡大まで、顧客に対しての責任を負う
• 新規開拓の目的を達成するため、外食産業のトレンドを理解し、常に最新の情報を収集する

資格

【求められるスキル】

• 約2年以上の法人営業の経験があり、戦略立案から契約締結まで対応できる経験とスキル
• 顧客相手との優れたコミュニケーションスキルと交渉能力
• ステークホルダーマネジメント能力

【言語】

• 日本語：流暢 
• 英語：日常会話または抵抗感がなければOK

【求める人材】 

• プロジェクトマネジメント経験など含む、社内外の複数の関係者を調整した経験がある方
• 自身の周囲だけでなく、幅広いネットワークを築ける方
• 顧客相手との優れたコミュニケーションスキルと交渉能力

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