Time Doctor empowers individuals to achieve their best performance, no matter where they work. With a worldwide, distributed team spanning 31 countries and over 280,000+ active users who swear by our product's ability to enhance visibility, profitability, and employee engagement.

We are seeking a highly organized and proactive Administrative Assistant to support our team in daily operations. This position offers an excellent opportunity for someone who thrives in a fast paced, professional environment and has strong communication and organizational skills. The ideal candidate will be detail oriented, able to multitask and prioritize tasks effectively.

Responsibilities:

• Manage and maintain executives’ schedules, appointments and meetings
• Handle phone calls, emails and correspondence, ensuring timely responses
• Assist with the preparation of reports, presentations and documents
• Organize and maintain office files, records and databases
• Coordinate travel arrangements, accommodations and itineraries
• Greet and assist visitors, ensuring a professional office environment
• Order and maintain office supplies and equipment
• Assist with special projects as needed

Qualifications:

• Bachelor's degree preferred
• Proven experience as an administrative assistant or in a similar role
• Strong organizational and time-management skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent written and verbal communication skills
• Ability to handle confidential information with discretion
• Strong attention to detail and ability to multitask effectively
• Ability to work independently and as part of a team

Additional Skills (preferred but not required):

• Experience with office management software or systems (e.g., Google Workspace, Trello, etc.)
• Familiarity with basic bookkeeping or financial tasks

Job Type: Full-time, Part-time

Pay: $26.90 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Administrative Assistant: 1-3 years (Required)
• QuickBooks: 1-3 years (Required)

Work Location: Remote

Time Doctor empowers individuals to achieve their best performance, no matter where they work. With a worldwide, distributed team spanning 31 countries and over 280,000+ active users who swear by our product's ability to enhance visibility, profitability, and employee engagement.

As one of the most premier companies, we are notorious for providing our renowned clients with superb customer support. Here, we listen to everyone and welcome their input. We succeed as a team, placing our telecommunication clients at the top of everything we do. Thanks to our Customer Service Representative team, we are able to create value, maximize services, and improve overall business performance for our clients!

Our devoted Customer Service Representative team sets us apart from our competitors. Their authentic, personable demeanor quickly transpires to potential customers and is without a doubt why we exceeded our client’s sales expectations. We are projecting to transcend our profit margins even further in the upcoming years. We are actively looking for positive, enthusiastic candidates to join our Customer Service Representative team!

Primary Responsibilities of the Customer Service Representative:

• Assist customers firsthand with a genuine, engaging nature to enhance their purchasing experience, increasing customer satisfaction, and customer retention
• Identify, troubleshoot, and resolve customer’s conflicts by providing optimal sale solutions based on their needs and concerns
• Oversee sales transactions to ensure they are completed correctly, and installation dates placed promptly
• Act as a liaison between our existing internal clients and their potential new external customers by being the direct point of contact that ensures the satisfaction of the customer’s new services
• Retain product knowledge by actively participating in ongoing training and development workshops with our fellow customer service and sales team
• Collaborate with fellow customer service associates and sales team to determine the most effective way to generate and increase revenue and services for our clients

Customer Service Representative Skills Preferred:

• Excellent active listening and effective empathetic communication
• Quick-learner and exceptional at problem-solving and critical thinking
• Self-motivated and capable of operating in intense, fast-paced dynamics
• Team-spirited and flexible in working independently or in a team
• Desire to partake in professional development and has a growth mind-set

Basic Qualifications We Look For In A Customer Service Representative:

• High School Diploma or comparable certification
• Bachelor’s Degree in Communications or Business Management preferred
• Experience in customer service, sales, or retail
• Reliable Transportation
• Flexible availability

Job Type: Full-time, Part-time

Pay: $26.89 - $35.00 per hour

Expected hours: 40 per weekBenefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1-3 years (Required)

Work Location: Remote

About the Role

We’re looking for an ambitious Product Marketing Manager to join Time Doctor’s marketing team. You’ll be responsible for marketing our employee productivity software in ways that strengthen the brand and meet revenue goals. You’ll be a strong voice in our messaging and positioning, working with the marketing, sales, and design teams to develop marketing materials and implement the most profitable plans to promote our products in the market.

For this role, you must be a creative and quantitative thinker, capable of clear and proactive communication and collaboration across multiple departments. You should be familiar with product marketing techniques and competitive market analysis while having a proven track record of success in a SaaS company.

What You Will Do

You will play a key leadership role in helping us grow and mature the Product organization at Time Doctor. Partnering with the CPO and the Director of Marketing, you will help build and formalize a new Product Marketing function, operationalize new processes, engage with internal and external stakeholders to execute on key strategic initiatives, and be an ambassador to the Product team.

Your Responsibilities

• Develop and Operationalize Product Marketing programs – Product positioning, Competitor research, Win/Loss Analysis, Sales and Marketing collaboration
• Analyze market trends and the competitive landscape to guide positioning for Time Doctor - be an expert on our competition and how they are positioned
• Market intelligence—be the expert on our buyers, who they are, how they buy and their key buying criteria
• Facilitate market research approach, methodology and integration of findings into product marketing department driving organizations go-to-market approach
• Collaborate with product management and marketing communications to develop product positioning and messaging that resonate with our target buyer personas
• Understand and document our buyer’s process, including where they get information, and the who, what, when and why behind the decisions they make. Then drive changes to our sales and marketing processes based on what you learn
• Develop a marketing plan for the products you support in conjunction with our marketing and product teams, including key activities and budgets to support the retention of existing customers and the acquisition of new customers
• Assess the effectiveness of the marketing programs that support your products on an ongoing basis, and report back to the business on required changes
• Plan and execute the launches of net-new products and releases of existing products, and manage the cross-functional implementation of the plan
• Act as the primary thought leader for the products you support externally, including speaking engagements and written works
• Educate internal teams about product changes and updates
• Understand and support our sales channels; train them on the problems we solve for our buyers and users; develop internal sales tools, assets, and external collateral and teach them how and when to use it
• Merge data driven market understanding with customer feedback to prioritize go to market strategies
• Maintain a high-level customer-facing roadmap
• Coordinate mass customer communication from all teams, ensuring balanced communication and alignment

Required Skills and Experience

• 5+ years of experience in Product Marketing or Program Management roles, ideally in enterprise SaaS environments
• Demonstrated track record in successful GTM SaaS programs and leading cross-functional initiatives
• Experience leading SaaS product pivots, market expansions and/or entering new markets
• A background in product management is a plus
• Experience in market analysis
• Strong communication skills
• A keen eye for detail
• Creativity
• An analytical mind and strong quantitative skills
• A native English speaker (this role will involve a lot of copywriting)
• Comfort working with and managing a remote team

This is a full-time, 100% remote position. Time Doctor is an equal-opportunity employer and values diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Us

Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.

We’re a diverse global team of over 150 people working 100% remotely in over 40 different countries. We’re looking for innovative team members ready to help us modernize remote work. Learn more about us here - https://people.timedoctor.com/

About The Role:

Are you ready to become the driving force behind our exponential growth in the dynamic NOAM & LATAM markets? As the Director of Sales West, you'll not only be a pivotal asset, intricately involved in the daily operations of our sales representatives while overseeing the recruitment and management of Account Executives, SDRs and Account managers. While balancing inbound and outbound strategies, to help Time Doctor win customers across SMB, Mid, and enterprise customer segments.

Your Responsibilities:

• The candidate most suitable for this role will be focused on: Tactical sales coaching, call/demo review, mentoring, CRM hygiene, and motivating a high sales team to hit and exceed targets.
• Assist in the recruiting, staffing and training to grow and maintain a sales team.
• Formulate and execute on monthly and quarterly sales plans.
• You will need to assist the sales team with client meetings, presentations and negotiations, and act as the executive sponsor for many opportunities.
• Provide feedback to the sales team in the areas of sales/personal development, direction and focus.
• Conduct weekly forecast review and quarterly progress review sessions with each representative.
• Manage productivity, funnel of opportunities and quality to ensure teams meet established goals and standards.
• Ongoing process improvements, recommendations and implementation of systems that will make our team more efficient.
• Work directly with marketing to improve messaging and lead quality, as well as other departments such as Customer success and support, and product to continue building Time Doctor.

Skills & Experience:

• Previous success and track record of sales management experience in an enterprise environment. Either in a full cycle sales capacity or the SDR > AE strategy.
• Successful track record in selling to all customer segments, primarily Mid size and SME’s.
• Experience managing an outbound sales function using data enrichment and intent based tools.
• Experience selling into a trial base software and lead flow.
• Working with and managing a remote sales team.
• Building, growing and managing highly prolific sales teams in the NOAM & LATAM Regions.
• Must be a team player and bring a servant minded leadership style.
• Can demonstrate the coaches mentality in sales, and not just "manage by numbers".
• Customer Focused – personally demonstrated that both external and internal customers are a high priority by identifying, and responding to their needs in a timely and efficient manner.
• Initiative – Recognizes opportunities and initiates actions to capitalize on them by looking for a new and productive ways to make an impact.
• Innovative Thinking – Embraces and champions new ideas and encourages others to do likewise.
• Building Organizational Commitment – Demonstrates commitment, loyalty and appreciation for the organization. Conveys a high-level of concern for all employees, while helping to ensure that both their needs and those of the organization are met.

This full-time, 100% remote position provides the flexibility to work anywhere. Time Doctor is an equal-opportunity employer and values diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Milestones:

• Development and execution of successful sales strategies.
• Achievement of revenue targets and KPIs.
• Building and leading a high-performance sales team.
• Positive client feedback and successful client retention.

About Us

Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.

We’re a diverse global team of over 150 people working 100% remotely in over 40 different countries. We’re looking for innovative team members ready to help us modernize remote work. Learn more about us here - https://people.timedoctor.com/

Director of Customer Success, East

Join the team at Time Doctor as the Director of Customer Success, East, where you'll play a pivotal role in driving customer success for the EMEA and APAC regions. Working directly with the President, this 100% remote role will lead a high-performing team dedicated to optimizing customer satisfaction, retention, and growth. This is an exciting opportunity to be a strategic leader in a fast-growing company, making a significant impact on both our customers and Time Doctor's future success.

What You’ll Do

• Leadership & Culture: Build, inspire, and lead a world-class customer success team, including Customer Success Managers, Solutions Architects, and Support teams. Foster a culture of customer-first thinking, excellence, and collaboration.
• Customer Engagement: Implement strategies and best practices to help the CS team build strong, proactive relationships with customers through regular check-ins, executive business reviews, and active feedback loops. Elevate customer satisfaction through deep, meaningful engagement.
• Executive Sponsorship: work hands on with our top accounts to establish and maintain relationships with key customer stakeholders, drive successful business outcomes, lead Executive Business Reviews and drive revenue growth opportunities
• Retention and Expansion: Develop and execute strategies to increase customer net revenue retention (NRR) rates and partner with Sales/Account Management to expand revenue opportunities within the existing customer base.
• Strategic Direction: Shape and implement a customer success strategy focused on the growth of our business, aligning with market trends, customer needs, and product feedback.
• Customer Journey Optimization: Oversee the customer lifecycle, from onboarding through to renewal and expansion. Design and implement processes and playbooks to improve efficiency and results at every stage.
• Customer Onboarding & Success: Ensure an effective onboarding process, driving rapid time-to-value for customers. Develop data-driven strategies to promote product adoption and ensure customers achieve their ROI goals.
• Customer Advocacy: Cultivate a community of advocates by turning satisfied customers into brand ambassadors. Encourage participation in case studies, testimonials, and referral programs.
• Insights & Continuous Improvement: Leverage data analytics to drive insights into customer sentiment and product utilization. Use these insights to refine processes and ensure continuous improvement.
• Team Building & Development: Recruit, mentor, and develop a high-performing team that delivers outstanding customer outcomes. Provide coaching and resources to foster career growth and success within your team.
• Cross-Functional Collaboration: Work closely with the Revenue and Product Engineering teams to ensure customer needs are met and product feedback is incorporated into future developments.

What You’ll Bring

• Proven experience in customer success leadership roles within a B2B SaaS environment, ideally at a high-growth company.
• Expertise in SaaS business models and customer success best practices.
• Deep experience managing Customer Success for self-service and sales-led SaaS solutions.
• Ability to garner insights from customer usage to support value-driven conversations with customers to build a mutual success plan
• Expertise in negotiating contract terms, renewals, discounts and churn mitigation
• Success managing and scaling diverse, distributed teams across different geographies and cultures.
• Strong track record of leading teams focused on customer engagement, onboarding, retention, and growth.
• Deep understanding of data-driven decision-making, customer engagement strategies, and lifecycle management.
• Exceptional leadership, with a hands-on approach to building a high-performance team.
• Outstanding communication, emotional intelligence, and presentation skills to work cross-functionally and engage with executive stakeholders.
• Ability to thrive in a remote work environment, managing teams across various time zones.
• Willingness to travel internationally to engage with customers and attend leadership and revenue team retreats, approximately once per quarter.

What We Value

• Expert relationship-building skills with the ability to connect at all levels of an organization.
• A strategic mindset combined with a data-driven approach to decision-making.
• Passion for delivering exceptional customer experiences and results.
• A self-starter with the ability to inspire teams and lead through change.
• A commitment to fostering a collaborative, supportive, and high-performance work culture.

Why Time Doctor?

At Time Doctor, we believe in helping businesses improve productivity, achieve greater work-life balance, and embrace the benefits of remote work. Join a fast-paced, dynamic company that values innovation, customer success, and personal growth. You’ll have the chance to lead a critical function, make a real impact, and shape the future of work.

About The Role:

As the Product Manager of the Activation team at Time Doctor, you will be a key player in driving growth initiatives within the product realm. Reporting to the Group Product Manager, you will collaborate closely with cross-functional teams to optimize account conversion from Trial to paid customer. This role requires a strategic thinker with a strong background in product management and a passion for driving growth through innovative product strategies that meet both users’ needs and business objectives.

Your Responsibilities:

• Product-Led Strategy:
  • Work closely with GTM teams (product, engineering, marketing, sales and customer success) to develop and implement product-led strategies aligned with overall business objectives.
  • Identify opportunities within the product to enhance trial to paid customer activation.
• Cross-Functional Collaboration:
  • Foster a collaborative environment to ensure seamless execution of product-led sales strategies.
  • Align with Marketing and Sales teams to synchronize lead progression from Marketing to Activation to Sales.
• Roadmap management:
  • Develop and maintain a clear and prioritized product and experimentation roadmap aligned with the overall product strategy.
  • Communicate the roadmap to internal stakeholders and ensure alignment with business goals.
• Metrics and KPIs:
  • Define and monitor key performance indicators (KPIs) for product-led initiatives in the activation space such as PQLs or trial-to-paid conversion rate.
  • Accountable for KPIs and performance targets. Work towards those through product improvements, continuous monitoring and optimization of metrics.

Skills & Experience:

• 5+ years of experience in product management, with a focus on driving B2B conversion initiatives.
• Proven track record of successfully implementing product strategies that contribute to activation and conversion.
• Strong analytical skills, communication and collaboration skills.

Milestones:

• Define KPIs and targets for the Activation team.
• Deliver continuous activation improvements/tests towards defined KPIs and targets.
• Be accountable for those KPIs and performance targets.

This full-time, 100% remote position provides the flexibility to work anywhere. Time Doctor is an equal-opportunity employer and values diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Us

Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.

We’re a diverse global team of over 150 people working 100% remotely in over 40 different countries. We’re looking for innovative team members ready to help us modernize remote work. Learn more about us here - https://people.timedoctor.com/