As the Director of Product, you will lead our international product strategy with a data-driven and customer-centric approach to product development. Reporting to the CTPO, you will be the driving force behind our product roadmap, collaborating with internal stakeholders and engaging with our customers to create a best-in-class, value-oriented suite of products. Your strategy will focus on delivering a seamless customer experience, leveraging AI technologies to enhance customer value and drive operational efficiency.

Key Responsibilities:

• Lead Product Capability: Elevate the product capability across B2B2C and B2C products, ensuring alignment with the organization’s goals.
• Strategic Leadership: Shape and deliver the strategy for your product area, contributing to the overall organizational objectives.
• Stakeholder Collaboration: Build and maintain excellent relationships with service leads to ensure product and content alignment.
• Requirement Translation: Translate business requirements into cost-effective, functional requirements.
• Data-Driven Decision Making: Utilize data, insights, and personal intuition to make informed decisions.
• Team Oversight: Oversee multiple cross-functional, agile product teams, fostering collaboration and innovation.
• Product Development: Drive product development across web and mobile platforms, ensuring robust and engaging user experiences.
• Advanced Technologies: Develop and implement rules-based and AI/ML-enabled recommendation engines to enhance user engagement.
• Coaching: Coach and develop a diverse team of product managers and leaders, fostering a culture of growth and excellence.
• Data Utilization: Foster a data-driven culture, establishing frameworks and processes for effective data utilization.
• Audience Growth: Engage in off-product activities such as SEO and notifications to drive audience growth and retention.

• Experience: Demonstrable product leadership experience at a similar level.
• Business and Technology Acumen:Broad understanding of business and technology, with the ability to translate business requirements into functional requirements.
• Leadership:Proven experience leading cross-functional, agile product teams.
• Decision Making:Strong decision-making skills using data, insights, and intuition.
• Product Development:Experience in web and mobile product development.
• Coaching:Exceptional leadership and coaching skills, with a passion for developing talent.
• Technical Proficiency:Technically minded with the ability to understand complex systems and communicate technical nuances to stakeholders.
• Passion: Passionate about delivering a deluxe travel and lifestyle experience and engaging with senior stakeholders.

Guidelines for Hybrid/Home Office option:

• Located in the United Kingdom
• Please note that if you live within a commutable distance of the office, you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

????Rewards designed around you:

• A competitive salary depending on experience, including rewarding share options.
• Access to a world of professional lifestyle and travel networks - tap into a pool of knowledge
• Hybrid/Remote working. You can combine working from home and working from the office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are

At Ten, our goal is simple: to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a 22+ strong global office network with over 1000 employees. We use our expertise, technology, and buying power to grant our members direct access to the best travel, live entertainment, dining, and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring, and to continue to improve the lives of millions of members. Will you help take us there?

To find out more about Ten, please watch this short video Discover The Exciting World Of Ten Lifestyle Group 2024

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

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Apply for this job

Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, world-class, and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention. Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide.

As a certified B company, Ten Lifestyle Group is part of a global community of companies united by the common goal of making a positive impact on society and the environment.

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. All aspects of our relationship, including the decision to hire, promote, discipline and terminate, will be based on merit, competence performance and business needs.

Key Responsibilities

• Collaborate with the Content Team in a stand-up meeting to plan your day 

• Build engaging email campaigns from scratch 

• Segment and analyze member data for targeted outreach 

• Schedule and deploy emails to our members 

• Conduct quality assurance checks on colleagues emails 

• Identify and resolve any coding issues in email templates to ensure optimal deliverability 

• Design and develop new HTML modules for our campaigns 

1. Prior experience in the next fields/areas

• Email marketing,
• Email design/builds and html coding or email marketing specialist,
• CRM specialist,
• CRM developer,
• Email marketing executive,
• Marketing automation specialist,
• CRM marketing specialist,
• Marketing campaign specialist,
• Email communications developer.

2. Advance english level

3. HTML coding knowledge and previous experience with ESPs

4. Organization and time management, attention to detail, problem solving skills and strong communication.

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???? Elevate Your Career: Join Us as a Virtual Lifestyle Conciergefor Europe High Net Worth Clients! ????

Are you ready to step into a world where luxury meets innovation? We're seeking a dynamic individual to become the cornerstone of our Europe team, catering to the needs and desires of high-net-worth individuals around the globe.

Picture this: orchestrating exclusive experiences, curating unparalleled travel itineraries, and making the impossible possible, all at the fingertips of our esteemed clientele. As a Virtual Lifestyle Concierge, you'll embody sophistication, anticipate needs before they arise, and transform dreams into reality with finesse.

This isn’t just a job; it’s a gateway to a realm of opulence and distinction. If you have a passion for exceeding expectations, possess an unwavering commitment to excellence, and thrive in the world of bespoke service, then we want you to bring your flair and finesse to our team.

Join us and embark on a journey where your expertise will shape unforgettable moments for those who expect nothing but the extraordinary. Take the leap into a career where every day is an adventure, every request a challenge, and every success a testament to your exceptional skills.

If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company.

• You MUST have excellent language skills in professional English and German, in written and spoken (according to the CEFR Framework C1-C2). Additional French or Italian of advantage.
• 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center
• Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
• Strong administration skills and be able to prioritized workloads to meet strict deadlines
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• Are service-oriented, flexible and able to work under pressure
• Have a positive attitude and identify with Ten Group values
• Value exceptional service and live by this motto
• Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint) ; additional software or CRM tools experience of advantage
• Flexibility : This position is a full-time 40-hrs per week role on a shift basis, ability to work a 5-day work week between the hours of 08:00-20:00 GMT shift either Sunday to Thursday /or Tuesday to Saturday.

Guidelines for Hybrid/Home Office :

• Located in United KIngdom
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

???? Rewards designed around you:

• A competitive salary package (depending on experience) plus a performance-based bonus structure
• Hybrid working.You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we do

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”

Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 26. December 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!

See more jobs at Ten Group Openings

Apply for this job

???? Elevate Your Career: Join Us as a Virtual Lifestyle Conciergefor European High Net Worth Clients! ????

Are you ready to step into a world where luxury meets innovation? We're seeking a dynamic individual to become the cornerstone of our Europe team, catering to the needs and desires of high-net-worth individuals around the globe.

Picture this: orchestrating exclusive experiences, curating unparalleled travel itineraries, and making the impossible possible, all at the fingertips of our esteemed clientele. As a Virtual Lifestyle Concierge, you'll embody sophistication, anticipate needs before they arise, and transform dreams into reality with finesse.

This isn’t just a job; it’s a gateway to a realm of opulence and distinction. If you have a passion for exceeding expectations, possess an unwavering commitment to excellence, and thrive in the world of bespoke service, then we want you to bring your flair and finesse to our team.

Join us and embark on a journey where your expertise will shape unforgettable moments for those who expect nothing but the extraordinary. Take the leap into a career where every day is an adventure, every request a challenge, and every success a testament to your exceptional skills.

If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company.

• You MUST have excellent language skills in professional English and German, in written and spoken (according to the CERF Framework C1-C2). Additional languages such as French and Italian of advantage.
• 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center
• Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
• Strong administration skills and be able to prioritize workloads to meet strict deadlines
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• Are service-oriented, flexible and able to work under pressure
• Have a positive attitude and identify with Ten Group values
• Value exceptional service and live by this motto
• Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint) ; additional software or CRM tools experience of advantage
• Flexibility : This position is a full-time 40-hrs per week role on a shift basis, ability to work a 5-day work week between the hours of 07:00-22:00 SAST shift either Sunday to Thursday /or Tuesday to Saturday.

Guidelines for Hybrid/Home Office :

• Located in South Africa
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

???? Rewards designed around you:

• A competitive salary package (depending on experience) plus a performance-based bonus structure; plus Late Shift and Sunday Shift Allowances
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.
• Safe & secure offices located in Cape Town Foreshore, with complimentary off-street parking.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we do

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”

Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 26. December 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!

See more jobs at Ten Group Openings

Apply for this job

Quem Somos

A Ten Life Group é um serviço global de concierge de luxo e nosso departamento de viagens está oferecendo uma oportunidade única de se juntar a uma equipe vibrante. Nossos clientes e colegas são os pilares do que fazemos, e atendemos clientes de alta renda líquida (HNW) e clientes de ultra alta renda (UHNW) com suas solicitações de viagens de lazer. Na Ten, nosso objetivo é simples: nos tornar o negócio de serviços mais confiável do mundo. Entregamos nosso serviço por meio de uma combinação da plataforma proprietária e exclusiva da Ten, habilitada por tecnologia, e da expertise de nossa equipe de Lifestyle Managers com alta capacitação. A Ten está crescendo rapidamente e tem planos ambiciosos de continuar inovando, inspirando e melhorando a vida de milhões de membros. Como uma B Corp Certificada, a Ten Lifestyle Group faz parte de uma comunidade global de empresas unidas por um objetivo comum de impactar positivamente a sociedade e o meio ambiente.

Principais atividades de um Estágio em Hotelaria

• Apoio na verificação do carregamento de reservas no sistema de viagens, conferência de informações de acordo com negociações feitas com o fornecedor
• Suporte no fornecimento de relatórios de fornecedores para a cobrança de comissão
• Assistência na confirmação de que o relatório de comissão do sistema interno de viagens esteja de acordo com os relatórios recebidos dos parceiros
• Auxílio no contato com a equipe de liderança para a correção de discrepâncias no sistema de reservas de viagens

Tem interesse? Os requisitos para essa posição são os seguintes:

• Cursando Administração, Hotelaria, Turismo ou cursos correlatos
• Inglês intermediário
• Excel intermediário

Compromisso com a Diversidade

Encorajamos diversas filosofias, culturas e experiências. Valorizamos a diversidade e nos dedicamos a criar um ambiente de trabalho inclusivo para nosso time. Essa ideia une as equipes da TEN. Todos os aspectos do nosso relacionamento, incluindo a decisão de contratar, promover, disciplinar ou demitir, serão baseados no mérito, competência, desempenho e necessidades comerciais.

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We are in search of a dedicated, motivated, and service-oriented individual to join our esteemed team. As a Lifestyle Manager, you will immerse yourself in the realm of opulent travel and assist our discerning clients in curating their ideal vacations. Our team of lifestyle managers builds bespoke travel itineraries and fulfils requests for exquisite dining experiences and entertainment, such as securing reservations at the world's finest restaurants and arranging tickets for best-selling shows, concerts, and events. If you possess a talent for service, an ambition for success, and an insatiable passion for the finer aspects of life, then this is the ideal position for you! Your exceptional customer service skills, adeptness in utilizing travel research tools , and unwavering enthusiasm for travel and entertainment will result in unparalleled member satisfaction, substantial sales revenue, and repeated utilization of Ten for travel and other types of requests across the organization. 

You will be responsible for surpassing customer expectations and collaborating with the team to achieve internal targets within the department. In order to accomplish these targets, you will collaborate with our affiliated suppliers and our preferred selection of hotels, restaurants and other suppliers. As a Specialist, it is crucial that you possess the knowledge and passion to stay informed about an industry that is constantly evolving. Both you and the team should consistently stay updated on current market trends, analyze the offerings of competitors, and understand the exclusive privileges our members can acquire from our rivals. You must thrive in a fast-paced environment where deadlines are ever-present. 

KEY RESPONSIBILITIES 

• Serving our members primarily by telephone and email to fulfil their requests and offer suggestions to enhance their experience. 

• Ensuring you stay on member calls for the duration of the call before leaving for break. Calls can be 5 mins to 2 hours.    

• Handle all communication between suppliers needed to obtain the quotes/information and review the details of all quotations provided to you, before providing them to the member. 

• To manage and meet competing deadlines, while setting expectations with members and ensuring continued communication with them 

• Provide quotes via our CRM system by email for the members 

• Follow up with the members to see if they are ready for their adventure and answer any questions they may have 

• To always act in the best interest of the member, ensuring their needs are met   

• To fulfill requests in the most resourceful and intelligent way while following best practices  

• To investigate opportunities to add value to the request and exceed the members expectations   

• To demonstrate you can confidently negotiate with suppliers to deliver the best possible service to our members  

• Handle all member payments (if applicable) and arrange supplier payment through our finance team when required. 

• Represent the business externally e.g. at networking events, FAM trips and trade shows to enhance and strengthen the company’s profile. 

• Keep up to date with newly opened establishments, newly launched experiences, and shows and all new developments in the assigned area of expertise 

• Meet monthly KPI’s on Sales, NPS and Efficiency. 

• Have the ability to work on multiple requests and sourcing options from various suppliers according to the member’s needs. 

• Be flexible and adaptable to a change of priorities and complete requests within the given timeframe 

• The role may require some evening and weekend shifts 

Minimum of 2 years working within the live entertainment industry with a strong understanding of the local entertainment market, including awareness of different performers, venues, festivals, and all elements relating to entertainment. 

Keeping up to date with new artists and announced tours in the live entertainment scene.  

Great understanding of the primary and secondary ticket market. 

Or 

Minimum of 2 years working within the dining industry with great knowledge of the local dining scene and an understanding and interest in the international food scene.  

Understanding of the Michelin guide and keeping up to date with the Top 50 restaurant listings. 

Knowledge in newest and hottest restaurant openings in your local market and abroad.  

Comprehensive knowledge of Office Word, MS Outlook  

Additional qualifications  

• A passion for working in a business that places members and customer service at their core as well as commercial success. 

• A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences  

• Excellent English language skills, both written and spoken and any second language is always an advantage. 

• Commitment to supporting the delivery of Ten’s environmental, social and governance goals, and promoting policy adherence 

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

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Calling Travel Experts who are seeking to join an award-winning, crisis-resistant travel and leisure company working on specialist products. This is hybrid working so gives you that work-life everyone wants!

Ten is looking for a passionate, motivated, and resourceful individual to join our German Travel team. As an International Travel Consultant, you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high-net-worth members, and complex flight-inclusive itineraries covering several destinations within Europe and worldwide. We are hiring best-in-class talent who are passionate, entrepreneurial and want to work in a globally diverse organization with a strong team culture.

Your exceptional customer service skills, commercial judgment, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue, and repeat usage of Ten for travel and other jobs throughout the business.

Key Responsibilities:

• Design requests by telephone and email in German and English of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
• Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
• Active cross-selling of lifestyle services for travel enquiries

If you have worked in Retail Travel, Tour Operations, Account Management or Luxury Travel apply today, this could be an excellent career progression and an opportunity to work for a growing award-winning company.

• Have the required authorization to live and work in South Africa.
• Strong and proven track record in Europe leisure sales as well as worldwide itineraries
• Experience in Travel retail or Tour operator environment essential
• Experience and sound knowledge of GDS (preferably Amadeus)
• Professional fluency (both written and spoken) in Germanand English(level C1 or higher according to The Common European Framework)
• Additional French and/or Italian proficiencyis a big plus
• Impeccable listening skills, willingness to learn, and ability to work well in a team environment
• Ability to multitask, assist where needed, maintain strong attention to detail, resolve problems independently, and work well under pressure
• Energetic and motivated team player who enjoys the challenges
• You have strong communication skills and love to provide excellent service and quality daily
• Flexibility: Ability to work shifts and weekends. (This position is a 40-hour work week with day / evening shifts. The shifts are from Sunday - Thursday; between 7:00 - 22:00 SAST / with at least one late shift per week).
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement with at least 2 office days.

Please note this position is not for a lateral entrant/career changer.

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• Relocation Package for the right candidate (T&Cs)
• A competitive salary depending on experience, plus a performance-based bonus. Additional Late Shift and Sunday Shift Allowances increase earning potential.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service, and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 4. December 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!

See more jobs at Ten Group Openings

Apply for this job

To complement our team in the United Kingdom, we are looking for an German-speaking Luxury Travel Consultant in the area of Luxury Lifestyle Management.

Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, world-class and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention. Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide.

???? Overview of responsibilities:

• Advise our customers - Premium Cardholders - on the phone and by email in English and German
• Process customer requests from the preparation of the offer to the billing of individual trips as well as in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing etc.
• Make reservations with airlines, hotels, and destination agencies
• Prepare tailor-made offers and travel documents, create itineraries, obtain visas and administrative processing
• Mediate with passion
• Active sales of promotions and exclusive events

???? Your Profile:

• You have excellent language skills in professional German and English, in written and spoken (C2 according to The Common European Framework).
• Ability to speak an additional language such as French or Italian of advantage
• have completed tertiary qualification or equivalent training, ideally in the field of tourism
• have several years of professional experience in the travel industry, a tour operator or in a travel agency
• have GDS knowledge (preferably Amadeus) and excellent destination knowledge
• have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• are service-oriented, flexible and able to work under pressure
• have a positive attitude and identify with Ten Group values
• have strong communication skills
• value exceptional service and live by this motto
• are available on a full-time basis (40hrs per week)
• Flexibility: ability to work a 5-day work week between the hours of 08:00-20:00 GMT from Sunday to Thursday.

Guidelines for Hybrid/Home Office option:

• Located in the United Kingdom
• Please note that if you live within a commutable distance of the office, you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

????Rewards designed around you:

• A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 4. December 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!

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Do you deliver exceptional customer service?

Do you have an eye for detail?

Are you passionate about travel?

Are you motivated by a challenging and fast paced environment?

Yes? Read on…

Working on the front line as a Travel Reservations Specialist, your ultimate goal is to deliver consistent and exceptional customer service to ensure our members have the best experience each time they contact TEN.

In this role you will be the primary contact for one of our top clients in the Asia/Pacific region. You will liaise directly with their customers to facilitate all of their ground transportation requirements. You will handle a high volume of calls as well as emails and engage with members to understand their requirements and complete the reservation process.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

Ten is a leading global lifestyle management business with presence in over 20+ offices globally and more than 1300+ employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video here.

The ideal candidate will have:

• Excellent language skills in professional English and Mandarin, and/or Cantonese, in written and spoken
• Exceptional communication and interpersonal skills, maintaining a calm and professional manner at all times
• Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Initiative and creativity to best meet the needs of our members
• Ability to work independently, in a team and perform well with little supervision
• High adaptability to a dynamic changing environment
• Previous experience working in the travel industry as well as customer service, handling a high volume of calls would be an added advantage

• Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 07:00-23:00 local time, Monday to Sunday, including Public Holidays

Guidelines for Home Office :

• Located anywhere in Malaysia
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Rewards designed around you:

• A competitive salary depending on experience, plus performance-based bonus.
• Remote work arrangement (T&Cs - within Malaysian borders)
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Ten has a commitment to supporting the delivery of Ten’s environmental, social, and governance goals, and promoting policy adherence.

"Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."

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We are in search of a dedicated, motivated, and service-oriented individual to join our esteemed team. As a Lifestyle Manager, you will immerse yourself in the realm of opulent travel and assist our discerning clients in curating their ideal vacations. Our team of lifestyle managers builds bespoke travel itineraries and fulfils requests for exquisite dining experiences and entertainment, such as securing reservations at the world's finest restaurants and arranging tickets for best-selling shows, concerts, and events. If you possess a talent for service, an ambition for success, and an insatiable passion for the finer aspects of life, then this is the ideal position for you! Your exceptional customer service skills, adeptness in utilizing travel research tools , and unwavering enthusiasm for travel and entertainment will result in unparalleled member satisfaction, substantial sales revenue, and repeated utilization of Ten for travel and other types of requests across the organization. 

You will be responsible for surpassing customer expectations and collaborating with the team to achieve internal targets within the department. In order to accomplish these targets, you will collaborate with our affiliated suppliers and our preferred selection of hotels, restaurants and other suppliers. As a Specialist, it is crucial that you possess the knowledge and passion to stay informed about an industry that is constantly evolving. Both you and the team should consistently stay updated on current market trends, analyze the offerings of competitors, and understand the exclusive privileges our members can acquire from our rivals. You must thrive in a fast-paced environment where deadlines are ever-present. 

KEY RESPONSIBILITIES 

• Serving our members primarily by telephone and email to fulfil their requests and offer suggestions to enhance their experience. 

• Ensuring you stay on member calls for the duration of the call before leaving for break. Calls can be 5 mins to 2 hours.    

• Handle all communication between suppliers needed to obtain the quotes/information and review the details of all quotations provided to you, before providing them to the member. 

• To manage and meet competing deadlines, while setting expectations with members and ensuring continued communication with them 

• Provide quotes via our CRM system by email for the members 

• Follow up with the members to see if they are ready for their adventure and answer any questions they may have 

• To always act in the best interest of the member, ensuring their needs are met   

• To fulfill requests in the most resourceful and intelligent way while following best practices  

• To investigate opportunities to add value to the request and exceed the members expectations   

• To demonstrate you can confidently negotiate with suppliers to deliver the best possible service to our members  

• Handle all member payments (if applicable) and arrange supplier payment through our finance team when required. 

• Represent the business externally e.g. at networking events, FAM trips and trade shows to enhance and strengthen the company’s profile. 

• Keep up to date with newly opened establishments, newly launched experiences, and shows and all new developments in the assigned area of expertise 

• Meet monthly KPI’s on Sales, NPS and Efficiency. 

• Have the ability to work on multiple requests and sourcing options from various suppliers according to the member’s needs. 

• Be flexible and adaptable to a change of priorities and complete requests within the given timeframe 

• The role may require some evening and weekend shifts 

Minimum of 2 years working within the live entertainment industry with a strong understanding of the local entertainment market, including awareness of different performers, venues, festivals, and all elements relating to entertainment. 

Keeping up to date with new artists and announced tours in the live entertainment scene.  

Great understanding of the primary and secondary ticket market. 

Or 

Minimum of 2 years working within the dining industry with great knowledge of the local dining scene and an understanding and interest in the international food scene.  

Understanding of the Michelin guide and keeping up to date with the Top 50 restaurant listings. 

Knowledge in newest and hottest restaurant openings in your local market and abroad.  

Comprehensive knowledge of Office Word, MS Outlook  

Additional qualifications  

• A passion for working in a business that places members and customer service at their core as well as commercial success. 

• A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences  

• Excellent English language skills, both written and spoken and any second language is always an advantage. 

• Commitment to supporting the delivery of Ten’s environmental, social and governance goals, and promoting policy adherence 

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

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We are looking for a passionate, motivated and resourceful individual to join our Overnight team. As a Overnight Lifestyle Manager you will be fulfilling leisure travel and lifestyle requests on behalf of our members, including complex itineraries for cruise, yacht charters and private tours covering several destinations world-wide as well as dining or entertainment requests. 

As part of the Overnight Team you will cover several schemes off hours. Your exceptional customer service skills, use of travel research tools and booking technology and overall passion for travel and entertainment will deliver superb member satisfaction, high levels of sales revenue and repeat usage of Ten for travel and other request types throughout the business. 

The role will require night and weekend shifts. 

You will be fully accountable for meeting and exceeding customer service targets as well as working within the team to meet department targets.  To attain these targets you will work with our partnered suppliers and preferred list of hotels.    

As an Overnight Lifestyle Manager, your knowledge and passion to stay up to date in an ever changing industry is essential. You and in turn the team should always be up to date with current market trends, what competitors are delivering and what our members are obtaining access to from our competition.  

You have to have the ability to work in a fast paced environment with deadlines being ever present.    

KEY RESPONSIBILITIES 

• Working with members primarily by telephone to take the brief and understand what they want to do on their trip 

• Handle all communication between suppliers needed to obtain the quote and review the details of all quotations provided to you, before providing them to the member 

• Provide quotes via our CRM system by email for the members 

• Follow up with the members to ensure they have received the information and answering any questions they may have or make adjustments to the plans you started with. 

• Handle all member payments and arrange external payment through our finance team 

• To work closely with the relevant team members across the business to ensure you are fully aware of all best practice and to ensure we are consistently improving processes 

• Represent the business externally e.g. at networking events, FAM trips and trade shows to enhance and strengthen the company’s profile. 

• Keep up to date with newly opened resorts, newly launched ships and extraordinary experiences as well as restaurant openings across the assigned area 

• Meet monthly KPI’s on Commission, NPS and Efficiency  

• Highly independent work individual as work will be during off hours for managers 
• Minimum of 2 years in Leisure Travel is essential which ideally would include cruise sales 
• GDS experience is needed, Amadeus preferable 
• Acute attention to detail is crucial to the success of the role  
• Can work on multiple schemes, channels and requests and sourcing options from various suppliers according to the members needs 
• Be flexible and adaptable to a change of priorities and complete requests within the given timeframe 
• Comprehensive knowledge of Office Word, MS Outlook 
• A passion for working in a business that places members and customer service at their core as well as commercial success 
• A natural communicator who always takes the time to keep their colleagues informed and up to date, always considers the best way to tailor communication to different individuals rather than robotically forwarding emails  
• Excellent English language skills, both written and spoken and French as a second language is always an advantage. 

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

See more jobs at Ten Group Openings

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As an Engagement Specialist, you’ll play a key role as an ambassador for Ten Group, ensuring our APAC Customers receive the highest levels of service and personalized care. In this role, you’ll connect with Customers over the phone to enhance their experience, engage them in meaningful interactions, and support their journey with Ten by providing insights on what Tens services can offer them. Through exceptional customer engagement, you'll help drive Customer satisfaction and profitability while identifying new ways to add value and efficiency. 

If you’re passionate about providing extraordinary service and helping us shape the future of Customer engagement at Ten, we’d love to hear from you! 

Key Responsibilities:

You’ll work collaboratively with the Outbound Engagement Team to achieve performance goals and maintain service excellence. Responsibilities include:

• Customer Engagement: Initiate contact and build connections with customers through:

1. Welcome Calls to new members, setting the foundation for exceptional service
2. Re-engagement Calls to lapsed customers, reigniting their interest in Ten’s services
3. Onboarding and Follow-Up Calls to ensure customers are fully integrated and informed
4. Special Occasion Calls to surprise and delight members on important days

• Provide ongoing feedback and ideas to shape future customer engagement projects.
• Promote a positive, solutions-oriented environment, influencing team success and business impact.

We’re looking for someone who’s naturally engaging, resilient, and motivated by providing outstanding service. Ideal candidates will have:

• Language Skills: Business Fluent English
• Communication Excellence: Skilled in clear, empathetic, and solution-focused communication, adapting to internal and member-facing needs.
• Analytical Skills: Experience with MS Office, particularly Excel and PowerPoint; familiarity with Tableau or similar reporting tools is beneficial.
• Performance Mindset: A track record of high QA scores and NPS ratings, with a dedication to continuous improvement.
• Adaptability & Professionalism: Ability to thrive in a dynamic 24/7 business environment, managing time effectively and maintaining positivity under pressure.

Behavioral Expectations:

• Strong resilience and calmness under pressure
• Confidence in decision-making and proactive in problem-solving
• A genuine commitment to service excellence and a mindset focused on team and member success

Ten’s mission is to be the world’s most trusted leader in providing personalized services to individuals. As part of our team, you’ll embody this mission, taking pride in your work and celebrating both your own successes and those of your colleagues.

As an Engagement Specialist Lifestyle Manager, you’ll role model our core values - Member Focused, Trustworthy, and Pioneering -by approaching each day with a positive, solutions-oriented, and supportive mindset. You’ll set high standards for yourself, stay self-aware, and commit to continuous self-improvement.

In this role, you’ll demonstrate sound judgment in challenging situations, taking personal responsibility to ensure that issues are resolved effectively and with care.

Guidelines for Home Office:

• Located anywhere in Philippines
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Rewards designed around you:

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

Ten is a leading global lifestyle management business with presence in over 20+ offices globally and more than 1300+ employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video here.

Commitment to Diversity
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”

See more jobs at Ten Group Openings

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We are looking for a passionate, motivated and resourceful individual to join our Dining team. As a Specialist you will be fulfilling Dining and Lifestyle requests on behalf of our members, including fulfilling luxury dining requests, including booking the world’s top restaurants and planning of special events and occasions for our high net worth members mainly in the US but covering several destinations world-wide.  

Your exceptional customer service skills,  use of your knowledge of the American dining scene and overall passion for dining will deliver superb member satisfaction and repeat usage of Ten for dining and other request types throughout the business. 

The role will require some evening and weekend shifts. 

You will be fully accountable for meeting and exceeding customer service targets as well as working within the team to meet department targets.  To attain these targets you will work with our partnered suppliers and preferred list of restaurants.    

As a Specialist, your knowledge and passion to stay up to date in an ever changing industry is essential. You and in turn the team should always be up to date with current market trends, what competitors are delivering and what our members are obtaining access to from our competition.  

You will be required to keep a keen and intimate understanding of our service offering and the expertise of your colleagues to succeed in matching potential member needs and offering a rich, world class service to members. 

You have to have the ability to work in a fast paced environment with deadlines being ever present.    

KEY RESPONSIBILITIES 

• Working with members primarily by telephone to take the brief and understand what they are looking for and to identify their preferences and interests proactively 

• To acknowledge requests and provide a detailed response to the member to meet or exceed their expectations within the required deadline  

• To liaise with members, suppliers and Ten staff to provide the best possible content as a response to a members request  

• To always act in the best interest of the member, ensuring their needs are met  
• To resolve each job in the most resourceful, intelligent way  

• To investigate opportunities to add value to the request and exceed the members expectations  

• To ask the member open questions in order to better understand their needs, interests and requirements  

• To talk to members about other areas of the service in order to encourage full use of the service and repeat business  

• To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly  

• To maintain high standards of service and communication with the member throughout the request/member journey  

• To demonstrate you can confidently negotiate with suppliers, to deliver the best possible service to our members 

• Provide communication via our CRM system by email for the members 

• Represent the business externally e.g. at networking events or restaurants to enhance and strengthen the company’s profile. 

• Keep up to date with newly opened restaurants and recent events across the assigned area 

• Meet monthly KPI’s on Commission, NPS and Efficiency  

• Minimum of 2 years working within the dining industry  

• Acute attention to detail is crucial to the success of the role  

• Can work on multiple requests and sourcing options from various suppliers according to the members needs 

• Be flexible and adaptable to a change of priorities and complete requests within the given timeframe 

• Exceptional verbal and written communication skills, combined with demonstrated problem solving ability  

• A deep sense of empathy and ability to connect with members quickly  

• A ‘can do, will do’ mindset, willing to get whatever is needed done  

• A high sense of ownership in everything you do, it all counts to you 

• A starter-finisher mentality  

• Incredible ability to drive noticeably high member satisfaction  

• Adaptable in times of uncertainty and significant change 

• Comprehensive knowledge of Office Word, MS Outlook 

OTHER 

• A passion for working in a business that places members and customer service at their core as well as commercial success 

• A natural communicator who always takes the time to keep their colleagues informed and up to date, always considers the best way to tailor communication to different individuals rather than robotically forwarding emails  

• Excellent English language skills, both written and spoken.

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

See more jobs at Ten Group Openings

Apply for this job

We want to drive and develop our dining proposition and partnerships to provide our members priority/guaranteed access to the top restaurants around the globe.  To deliver unique key benefits and experiences for our members and relevant corporate clients with specific dining programmes across all of Ten’s markets. Your role is to be commercially driving revenue across the business and delighting members through positive NPS results and feedback. 

Your role as Head of will ensure that you are working with other key stakeholders; Ensuring that together as a team the dining proposition is delivering and meeting business expectations by achieving key metrics. You will take full accountability for dining partnerships ensuring you deliver on all client and member requirements, including but not limited to strategic partnerships growth in key markets for both online and offline services, revenue, NPS, customer service and sustainability.  

You will be fully accountable for sharing awareness of your work across other departments and offices, ensuring they have an excellent knowledge of our partnerships/proposition and are making the most effective use of them.  

As industry lead, your knowledge and passion to motivate and drive performance of lifestyle managers, operational teams and the platform should consistently be shared. You (and in turn the dining team(s)) should always be up to date with current market trends, what competitors are delivering, what our members are obtaining access to, unique market leading partnerships, eager to develop ticket knowledge around you, based on growth of Ten and corporate clients. 

You will think ahead to develop and execute new strategies and processes ensuring growth of dining relationships, team revenues and member experiences. To have the ability to drive and implement new innovations and changes with support and buy in from senior stakeholders across the business.   

1. Responsibilities 

• To take full accountability for all proposition partnerships and contracts secured by you or by others that fall under the dining category globally where allocated.  

• Develop a clear strategy to ensure we have best in market offers and access (e.g. held tables) and commission agreements in place, where relevant  

• Seek new opportunities for growth in access for UHNW market and large scale opportunities for mass affluent programmes. To be accountable for delivering against campaign performance KPIs.   

• To continuously lead dining experts across the globe to maintain relationships with partners to ensure we are nurturing an ongoing sustainable relationship for future growth  

• To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service, driving improvements to member satisfaction/NPS and efficiencies  

• Monitor redemption, data analytics and demand of Dining Events and our access to ensure its resonating with the member base. Based on this continued understanding make improvements to the strategy by member group (or client) and region ensuring we have relationships in place which are driving engagement, acquisition, loyalty and revenue   

• Work closely with Content and Marketing department ensuring all events, access and benefits have maximum exposure to members globally both online and offline 

• To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market  

• To work closely with the relevant operational teams across the business to ensure you are fully aware of all best practice (including specific T&Cs, which suppliers to work with) to ensure we are consistently improving processes 

• To work with the relevant stakeholders across the business to create a holistic strategy for approaching vendors. To ensure teams across the business are kept fully up to date with changes and new processes implemented  

• To drive efficiency within dining teams (or dining requests) by continuously developing and improving processes; sharing successes and implementing processes learnt from differing regions  

• Propose and implement new strategies, campaigns and to positively impact on member satisfaction/NPS, corporate revenue and efficiencies   

• When appropriate to line manage dining partnership roles/support ensuring your team build strong proposition and that members using the service are receiving a high-quality service  

• To conduct monthly appraisals with each line report reviewing their performance and discussing their personal development 

• To set objectives with key results for each team member to ensure they contribute to the overall department objectives and global proposition. Ensure these are communicated timely so that the team know at the start of the month how and what they need to perform to 

• Contribute to wider strategic goal for the global team or for wider region with support from your Director 

• To manage any lateness, sickness or punctuality issues by individuals following HR guidelines and policies so that any effect to service delivery is minimised  
• To support and coach your team and those who contribute to the dining proposition to manage their workload in the most effective way in order to deliver on the requirements of the client and internal deadlines; to be role modelling in time management and organisation  

• To be a beacon of best practice in your leadership style always, to create and nurture a culture of success, professionalism 

• Work with Client Services and Regional Business Development Managers with all client related matters; supporting on new business proposals 

• Be available to lead, maintain and support on any established client and member relationships  

Skills and previous experience:  

• Proven track record of negotiating and procuring relationships offers or events  

• Experience in working with Dining Booking Platforms, API distribution and venue management systems 

• Experienced in working across multiple markets with a prove track record of success 

• Broad working knowledge of key brands and partners globally across various lifestyle industries (travel, retail, entertainment)  

• Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the dining  proposition key objectives  

• People management skills; Previous success motivating and driving performance in others (whether line reports or colleagues, ideally sales/negotiation team). Effectively communicating and motivating people to ensure you are always obtaining the best results.  

• Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service. 

• Project management; Experience in managing highly complex global projects with multi-stakeholders internally and externally  

• Account Management: Interacted with Senior stakeholders building trust and loyalty, ensuring you deliver on all requirement agreed, point of escalation and present new business initiatives  

• Analytical decision maker: Used performance data and leadership skills to drive results  

Behaviors 

• Natural commercial drive and innovation, always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders.  A natural networker who can develop and implement new initiatives to commercially impact the team and business   

• A passion for working in a business that places members and customer service at their core as well as commercial success 

• A passion for motivating and developing people 

• A natural communicator who always takes the time to keep their team and colleagues informed and up to date, always considers the best way to tailor communication to different individuals rather than robotically forwarding emails and reports 

• Great people management skills; you can demonstrate the ability to influence and persuade senior stakeholders and colleagues in other departments, and will be recognized as a supportive and effective colleague particularly during busy or high-pressure periods for the business 

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

See more jobs at Ten Group Openings

Apply for this job

We want to drive and develop our dining proposition and partnerships to provide our members priority/guaranteed access to the top restaurants around the globe.  To deliver unique key benefits and experiences for our members and relevant corporate clients with specific dining programmes across all of Ten’s markets. Your role is to be commercially driving revenue across the business and delighting members through positive NPS results and feedback. 

Your role as Head of will ensure that you are working with other key stakeholders; Ensuring that together as a team the dining proposition is delivering and meeting business expectations by achieving key metrics. You will take full accountability for dining partnerships ensuring you deliver on all client and member requirements, including but not limited to strategic partnerships growth in key markets for both online and offline services, revenue, NPS, customer service and sustainability.  

You will be fully accountable for sharing awareness of your work across other departments and offices, ensuring they have an excellent knowledge of our partnerships/proposition and are making the most effective use of them.  

As industry lead, your knowledge and passion to motivate and drive performance of lifestyle managers, operational teams and the platform should consistently be shared. You (and in turn the dining team(s)) should always be up to date with current market trends, what competitors are delivering, what our members are obtaining access to, unique market leading partnerships, eager to develop ticket knowledge around you, based on growth of Ten and corporate clients. 

You will think ahead to develop and execute new strategies and processes ensuring growth of dining relationships, team revenues and member experiences. To have the ability to drive and implement new innovations and changes with support and buy in from senior stakeholders across the business.   

1. Responsibilities 

• To take full accountability for all proposition partnerships and contracts secured by you or by others that fall under the dining category globally where allocated.  

• Develop a clear strategy to ensure we have best in market offers and access (e.g. held tables) and commission agreements in place, where relevant  

• Seek new opportunities for growth in access for UHNW market and large scale opportunities for mass affluent programmes. To be accountable for delivering against campaign performance KPIs.   

• To continuously lead dining experts across the globe to maintain relationships with partners to ensure we are nurturing an ongoing sustainable relationship for future growth  

• To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service, driving improvements to member satisfaction/NPS and efficiencies  

• Monitor redemption, data analytics and demand of Dining Events and our access to ensure its resonating with the member base. Based on this continued understanding make improvements to the strategy by member group (or client) and region ensuring we have relationships in place which are driving engagement, acquisition, loyalty and revenue   

• Work closely with Content and Marketing department ensuring all events, access and benefits have maximum exposure to members globally both online and offline 

• To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market  

• To work closely with the relevant operational teams across the business to ensure you are fully aware of all best practice (including specific T&Cs, which suppliers to work with) to ensure we are consistently improving processes 

• To work with the relevant stakeholders across the business to create a holistic strategy for approaching vendors. To ensure teams across the business are kept fully up to date with changes and new processes implemented  

• To drive efficiency within dining teams (or dining requests) by continuously developing and improving processes; sharing successes and implementing processes learnt from differing regions  

• Propose and implement new strategies, campaigns and to positively impact on member satisfaction/NPS, corporate revenue and efficiencies   

• When appropriate to line manage dining partnership roles/support ensuring your team build strong proposition and that members using the service are receiving a high-quality service  

• To conduct monthly appraisals with each line report reviewing their performance and discussing their personal development 

• To set objectives with key results for each team member to ensure they contribute to the overall department objectives and global proposition. Ensure these are communicated timely so that the team know at the start of the month how and what they need to perform to 

• Contribute to wider strategic goal for the global team or for wider region with support from your Director 

• To manage any lateness, sickness or punctuality issues by individuals following HR guidelines and policies so that any effect to service delivery is minimised  
• To support and coach your team and those who contribute to the dining proposition to manage their workload in the most effective way in order to deliver on the requirements of the client and internal deadlines; to be role modelling in time management and organisation  

• To be a beacon of best practice in your leadership style always, to create and nurture a culture of success, professionalism 

• Work with Client Services and Regional Business Development Managers with all client related matters; supporting on new business proposals 

• Be available to lead, maintain and support on any established client and member relationships  

Skills and previous experience:  

• Proven track record of negotiating and procuring relationships offers or events  

• Experience in working with Dining Booking Platforms, API distribution and venue management systems 

• Experienced in working across multiple markets with a prove track record of success 

• Broad working knowledge of key brands and partners globally across various lifestyle industries (travel, retail, entertainment)  

• Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the dining  proposition key objectives  

• People management skills; Previous success motivating and driving performance in others (whether line reports or colleagues, ideally sales/negotiation team). Effectively communicating and motivating people to ensure you are always obtaining the best results.  

• Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service. 

• Project management; Experience in managing highly complex global projects with multi-stakeholders internally and externally  

• Account Management: Interacted with Senior stakeholders building trust and loyalty, ensuring you deliver on all requirement agreed, point of escalation and present new business initiatives  

• Analytical decision maker: Used performance data and leadership skills to drive results  

Behaviors 

• Natural commercial drive and innovation, always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders.  A natural networker who can develop and implement new initiatives to commercially impact the team and business   

• A passion for working in a business that places members and customer service at their core as well as commercial success 

• A passion for motivating and developing people 

• A natural communicator who always takes the time to keep their team and colleagues informed and up to date, always considers the best way to tailor communication to different individuals rather than robotically forwarding emails and reports 

• Great people management skills; you can demonstrate the ability to influence and persuade senior stakeholders and colleagues in other departments, and will be recognized as a supportive and effective colleague particularly during busy or high-pressure periods for the business 

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

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Reiseberater:in (m|w|d) für exklusive Privatkunden in Travel & Lifestyle Services!

Zur Ergänzung unseres Teams am Standort Zürichsuchen wir per sofort oder nach Vereinbarung eine/n professionellen, motivierten und engagierten Reiseberater:in (80-100% - w/m/d)im Bereich Luxury Lifestyle Management.

???? Deine Hauptaufgaben: Du…

• berätst unsere Kunden - Premium Karteninhaber - am Telefon und Email in Deutsch und Englisch
• bearbeitest Kundendossiers von der Ausarbeitung der Offerte bis hin zur Verrechnung von individuellen Reisen sowie in den Bereichen Restaurant/Club Reservationen, Geschenkorganisation, Tickets (Sport, Kultur), Spa/Fitness, Yacht, Blumen, Transporte, Sightseeings etc.
• nimmst Reservationen bei Fluggesellschaften, Hotels und Destinationsagenturen vor
• Ausarbeitung von massgeschneiderten Offerten und Reisedokumenten, Erstellung von Reiseprogrammen, Einholen von Visa und administrative Verarbeitung
• vermittelst mit viel Passion
• Aktiver Verkauf von Promotionen und exklusiven Events

???? Dein Profil:

• verfügst über eine abgeschlossene kaufmännische oder gleichwertige Ausbildung, idealerweise im Bereich des Tourismus
• verfügst über einige Jahre Berufserfahrung in der Reisebranche, Reiseveranstalter oder in einem Reisebüro
• verfügst über GDS Kenntnisse (vorzugsweise Amadeus) und ausgezeichnete Destinationskenntnisse sind vom Vorteil
• verfügst über sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift (Niveau C1 oder höher gemäß dem Gemeinsamen Europäischen Referenzrahmen für Sprachen)
• Zusätzliche Kenntnisse in Französisch und/oder Italienisch sind ein großes Plus
• eine ausgeprägte Leidenschaft für alles, was mit Reisen und dem luxuriösen Lebensstil, inklusive an der Gastronomie, Events und Kultur
• bist dienstleistungsorientiert, flexibel und belastbar
• hast eine positive Ausstrahlung und Identifikation mit den Ten Group Werten
• verfügst über starke Kommunikationsfähigkeiten
• legst Wert auf ein außergewöhnliches Dienstleistungsangebot und lebst nach diesem Motto
• stehen zu Verfügung auf Vollzeitbasis mit einem Mindestpensum von 80%
• Flexibilität: Fähigkeit, im Schichtdienst und an Wochenenden zu arbeiten. (Bei dieser Stelle handelt es sich um eine 41.25-Stunden-Woche mit Tag-/Abendschichten. Die Schichten sind von Montag bis Freitag zwischen 8:00 - 20:00 Uhr MEZ / mit mindestens einer Spätschicht pro Woche) und mindestens eine monatliche Samstagsschicht (8:00-17:00 MEZ).

Für diese Stelle können leider keine Quereinsteiger berücksichtigt werden.

????Was Wir bieten:

• Ein motiviertes internationalles Team mit dem Sie eng zusammenarbeiten
• Attraktive Arbeitsbedingungen (z.B. interessante Reisevergünstigungen, Studienreisen, Möglichkeit von bis zu 60% im Homeoffice zu arbeiten)
• Premium Kunden, die einen hochstehenden Service erwarten
• Persönliche Betreuung eines Premium Portfolios
• Networking Events mit unseren Partnern, damit Sie immer auf dem neusten Stand sind

• abwechslungsreiche Aufgaben in einem lebhaften, internationalen Umfeld
• Gute Sozialleistungen inklusive Sabbatical nach 5 Dienstjahren
• Remote Working Holidays - Möglichkeit, bis zu 4 Wochen am Stück in der ganzen Welt zu Reisen und Arbeiten
• Entwicklungsmöglichkeiten in einem agilen und internationalen Unternehmen
• Werde Teil unseres globalen und dynamischen Teams, in dem Vielfalt im Mittelpunkt steht

????‍???? Wer sind Wir?

Die Ten Group ist der globale Marktführer im Bereich Lifestyle- und Reise-Service. Seit 1998 bieten wir dank unserem personalisierten, erstklassigen und fachspezifischen Service weltweit renommierten Unternehmen die Möglichkeit, eine maximale Kundenzufriedenheit und Kundenbindung zu erzielen. Heute arbeiten wir mit mehr als 50 globalen Unternehmen und bedienen aus 22 ausgewählten Standorten in den wichtigsten Finanzmetropolen weltweit Millionen von Kunden in über 52 Ländern.

Wer Sind Wir ? Wir sind die Ten Lifestyle Group - This is what we do!

Commitment to Diversity

Wir fördern unterschiedliche Philosophien, Kulturen und Erfahrungen. Wir schätzen Diversität und setzen uns für die Schaffung eines integrativen Arbeitsumfelds für unsere Mitarbeiter ein. Dieser Gedanke eint die Teams der TEN. Alle Aspekte unserer Beziehung, einschließlich der Entscheidung über Einstellung, Beförderung, Disziplinarmaßnahmen oder Kündigung, basieren auf Verdienst, Kompetenz, Leistung und Geschäftsanforderungen.

"Ten arbeitet nur mit einer kleinen Liste bevorzugter Personalvermittler zusammen. Bitte beachten Sie, dass wir zur Zeit keine weiteren Personalvermittlungsagenturen akzeptieren."

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JOB SUMMARY:   

Ten exists to become the world’s most trusted service provider.  As Workforce Assistant, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods.  Supporting a large global operation with constantly changing volume, location and language needs, you will use data, scheduling and forecasting tools to distribute our demand in the best way to deliver the member request in the best time. Success in this respect means we consistently achieve all core service level agreements (SLAs), and deliver best in class service as cost-effectively as possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

·         Provide standardized daily and weekly reporting and ad-hoc analytical support to the wider operations team at Ten to ensure there is full understanding of volumes and resourcing in your region

·         Analise SLA’s and Response Time to ensure we have effectively scheduled

·         Ensure high visibility of the jobs volumes approach that informs scheduling so that other stakeholders are clear and bought into changes required to meet demand.

·         To meet or beat targeted performance SLA’s through effective allocation of demand.

·         Ensure that if last minute absence affects coverage, appropriate overtime is arranged 

·         Provide a real time control about the demand (jobs and inbound volume), unavailability and SLA’s, ensure that all stakeholders know about the real operation health.

·         Provide a strong control of overtime

·         To manage shift swaps and days off request.

·         To keep the schedules updated with vacation requests and absenteeism.

·         To support the team to take over the public holiday coverage.

·         Ensure that daily reporting on schedule adherence, unavailability and timekeeping

·         Review and report on ‘Task Exceptions’ to ensure there is no manipulation of the telephony system

·         Provide the allocation of jobs when required with the objective to met Response Time and achieve the regional efficiency.

·         High fluency in using data to provide quick, effective analysis and forecasting, including use of Microsoft Excel 

·         Graduation completed or on course

·         English is highly desirable

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Overview

At Ten our goal is simple, to become the most trusted service business in the world.  

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.   

 We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?  

As a Private Travel Manager, you will play a critical role in inspiring and arranging truly unique and life transforming travel for our members. You will become the organiser of choice for your member portfolio, offering a seamless, high touch service and best of breed customer service. 

Your role involves inspiring, creating and booking bespoke itineraries, developing a rapport with your allocated members and creating experiences that using your exceptional knowledge of the global travel at the highest level. 

You will work closely with the product and content teams to create marketing collateral that ignites interest from our members to trust Ten with their every travel need. 

Who we’re looking for

An experienced, dynamic and reliable individual that is looking to grow their experience within luxury travel and create a culture of excellence and integrity within the team.

KEY RESPONSIBILITIES

Service Delivery  

• Curate bespoke luxury travel itineraries tailored to the unique preferences, interests, and requirements of high-net-worth individuals for Ten Members

• Develop and maintain relationships with a portfolio of key members, family offices and corporate clients, understanding their wants and needs and putting their satisfaction at the heart of everything that we do 
• Cultivate and maintain strong relationships with UHNW clients, understanding their preferences and anticipating their needs to exceed expectations at every turn
• Help to develop, attend and host member events to promote Ten’s luxury travel offering 
• Proactively curate unique experiences for members, working closely with the product and content teams to create collateral that can be shared 
• Work closely with internal teams such as concierge services, destination specialists, and operations to ensure seamless collaboration and execution of travel plans.
• Handle sensitive client information with the utmost discretion and maintain strict confidentiality at all times.
• Produce timely, accurate and informative documentation to support travel arrangements 
• Be always on call to members when travelling 
• Keep abreast of the latest trends and developments in luxury travel, continuously enhancing product knowledge and expertise to offer innovative and cutting-edge experiences.

Guidelines for Hybrid/Home Office option:

• Number of days in the office to be agreed, however open to fully remote options
• If working remotely, a secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be complete

EDUCATION/EXPERIENCE

Knowledge, Skills & Abilities

• Solid background in high end luxury travel industry, including experience in curating bespoke travel experiences, managing high-profile clients, and collaborating with luxury accommodations and service providers.
• Well-travelled and able to use your own travel experiences to inspire our members along side in-depth knowledge of luxury travel destinations worldwide.
• Experienced in working with high-net-worth clients and family offices 
• The ability to effectively sell premium services, negotiate with suppliers, and upsell additional amenities is vital for driving revenue and maximizing client satisfaction.
• The ability to build and maintain strong relationships with high-net-worth individuals
• Sound knowledge of high end product, including private jets, yacht charter, expedition travel and cruising 
• Ability to organise, attend and host events with members and demonstrate an understanding of the high-end market
• A deep commitment to providing unparalleled customer service along with the ability to anticipate and fulfill the unique needs and preferences of luxury clientele.
• Proven ability to build and maintain strong relationships with clients, as well as with partners, vendors, and other stakeholders in the luxury travel industry, fostering trust and loyalty.
• Demonstrated professionalism and discretion when handling confidential information and interacting with high-profile clients are essential to maintain client privacy and trust.
• Must be enthusiastic about creating unforgettable experiences and exceeding client expectations.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you outside of Medical, Dental and Vision benefits.

• A competitive salarydepending on experience, plus a performance-based bonus.
• Hybrid working. You can combine working from home and working from the office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Discount on Pet Insurance, legal advisory, and a multitude of other supplemental benefits.
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• IATAcard after 90 days which gives access to travel discounts.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada. As a Certified B Corp company, we join a global community of businesses united by a shared goal of making a positive impact on society and the environment. 

Beside offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives. As a Certified B Corp company, we join a global community of businesses united by a shared goal of making a positive impact on society and the environment. 

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

"Join our team spearheading an exciting growth initiative in Luxury Travel! As we expand our horizons, we’re seeking passionate individuals to drive innovation and elevate experiences. If you thrive on shaping the future of travel and delighting discerning clientele, this is your opportunity to make an impact in an industry synonymous with luxury and adventure. Apply now before 3 May, 2024 and embark on a journey where excellence knows no bounds."

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At Ten our goal is simple, to become the most trusted service business in the world.  

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.   

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

As a Talent Acquisition Manager, you are responsible for overseeing the recruitment process and developing strategies to attract, source and hire top talent. The role works closely with Hiring Managers to understand the company’s needs, create job adverts and develop effective recruitment campaigns that meet agreed company SLA’s. The role also ensures that the recruitment process is efficient, cost-effective and aligned with the Ten’s goals, values and standards. It also ensures compliance with applicable laws, regulations and company policies throughout the recruitment process.  

ESSENTIAL DUTIES & RESPONSIBILTIES

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. Scope of role is defined outside of the job description.   

Talent attraction  

• In conjunction with Hiring Managers, develop and update internal job descriptions and job specifications for all new roles, establishing clear role requirements, skills and / or qualifications.  

• Create external job adverts that give a clear overview of both the company and the role the candidate is applying for.  

• Advertise all current vacancies using the most appropriate and suitable channels – this may include a mix of online job boards, social media, magazines, referrals, networking events and external organisations.  

• Proactively source candidates from various channels, maximising the use of online recruitment platforms, mainly LinkedIn, to headhunt for talent. 

• Utilise bulk advert purchases to reduce direct recruitment costs.  

• Establish and maintain relationships with external recruitment agencies and other partners to support the talent acquisition process. Negotiate competitive rates with external partners, including rebate periods for the first 3-6 months of employment.  

Recruitment campaigns  

• Keep track of all recruitment costs, clearly separating direct recruitment costs versus those of agencies and identifying cost saving opportunities.    

• Manage the vacancy sheet and Ten’s vacancy website, ensuring this is accurate and up-to-date at all times.   

• Work in conjunction with Hiring Managers, to create a recruitment plans for each vacancy, documented within the Role Brief form. This should identify the recruitment process to follow, clear timelines and owners for each stage of the process, and drafts of both prepared and live tasks that will be used to evaluate the required skills / behaviors for the role.  

• Evaluate and screen applications in the first two stages of Ten’s recruitment process (CV screening and phone interviews). 

• Coordinate and organise the remaining stages of the agreed recruitment process, ensuring candidates are communicated to regularly and promptly, regardless of whether they are successful in their applications or not.  

• Create and share reports highlighting key recruitment metrics for each recruitment campaign, sharing learnings where applicable.  

Future talent pipeline  

• In conjunction with Senior Managers, determine and agree the current and future needs of the business, identifying critical and most at risk roles. 

• Identify the skills, experience and competencies required to fill the gap between where the business is today, compared to where it needs to be in the future.  

• Create a talent pipeline to fill any critical / at risk roles. Keep in regular contact with targeted candidates, building strong relationships and engagement with the business.    

Offers  

• Manage the end-to-end recruitment process, including the offer process, ensuring correct expectations are set in regards to job requirements (working hours, bonuses etc) and coordinating offer negotiations.  

• Work closely with the respective People Experience representative to ensure the smooth handover of offer details, and prompt start of the on-boarding process. 

Onboarding

• Prepare, send and collect all required contractual documents
• Conduct background screening checks as per Ten’s standards
• Be ultimately accountable for new starters to be correctly set up on all Ten systems before their first day (including equipment)
• Create a warm onboarding experience for new starters, with clear instructions and expectations set for their first few weeks at Ten
• Relevant reminders are set-up as part of the onboarding process

Others 

• Continuously research and stay updated on industry trends, best practices and new technologies in talent acquisition to improve the recruitment process and candidate experience.  

• Any other required ad-hoc recruitment activities.  

• Upkeep of FTE list for resource requirements 

BEHAVIORAL EXPECTATIONS:  

As Talent Acquisition Manager, you will be expected to role model the behaviors associated with our Ten Standards and our core business values of Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude.  

You should be forward thinking and able to adapt your approach based on industry trends and company goals. You will be a clear and professional communicator and confidently articulate Ten’s values and culture to potential candidates. You have an eye for detail and have strong time management and prioritisation skills. You have demonstrated skill in identifying and solving challenges in the recruitment process and are able to analyse data to make data-driven decisions to optimise the recruitment process. You follow the highest ethical standards, ensuring the recruitment process is fair, transparent and compliant with all relevant laws and regulations.  

We encourage diverse philosophies, cultures and experiences. You play a key role in promoting this.  

We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs. 

SUPERVISORY RESPONSIBILITIES: 

No supervisory responsibilities. 

Guidelines for Home Office:

• Located anywhere in Malaysia
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

EDUCATION/EXPERIENCE:   

Proven track record of success in recruitment. This includes experience in sourcing, screening, interviewing and hiring candidates, as well as managing the end-to-end recruitment process.  

ROLE SPECIFIC COMPETENCIES:  

• Fluent English. Mandarin/Cantonese - written and spoken will be an advantage
• A strong understanding of Ten’s industry and the specific skills and qualifications required for various roles  

• Knowledge and expertise in talent acquisition strategies, using applicant tracking systems (ATS) and various sourcing channels  

• Experience in ensuring compliance with applicable laws, regulations and company policies throughout the recruitment process  

• Ability to use Microsoft Office software and ATS to track, analyse and report on recruitment metrics 
• Ability to collaborate with business leaders to forecast hiring needs and align recruitment strategies with long-term business goals
• Strong communication skills to influence senior leadership, candidates, and recruitment teams across different regions
• Proficiency in implementing diversity and inclusion initiatives to attract a diverse talent pool.

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience
• Annual Internet Allowance: MYR 2,400
• Health & Life Insurance
• Remote work arrangement (T&Cs - within Malaysian borders)
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

To find out more about Ten, please watch this short video here.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Ten has a commitment to supporting the delivery of Ten’s environmental, social, and governance goals, and promoting policy adherence.

"Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."

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As a Personal Membership Manager, you will attract, impress, and retain some of our most important members at Ten, including top entrepreneurs and leaders in the worlds of business, sport, and entertainment. You will be expected to offer the very best service to an intimate and demanding group of members and your sole focus will be ensuring that you enable each individual member to truly live their life x Ten.

To do this, you will be a role model in active listening and will show eagerness to improve your understanding of each individual, their wants, needs and that of their family with each interaction. Put simply, you are an expert at building relationships progressively and at pace.

You will draw upon existing knowledge, seek out new or commons trends and build the ability to connect with prospective or your current members quickly. You will be required to keep a keen and intimate understanding of our service offering and the expertise of your colleagues to succeed in matching potential member needs and offering a rich, world class service to ongoing members. Bringing Ten’s service to life in a way that suits each unique individual will be key to ensuring that they’re gaining as much value as they can from their membership, and they grow into true advocates of our service.

Key Responsibilities

• Professionally onboard Bespoke members to Ten, tailored to their needs, ensuing that they feel connected to as an individual and understand how they personally best use the service and understand why they have invested in this membership
• Building strong, trustworthy professional relationships
• Meeting members face to face
• Personal Membership Manager are the front runners in luxury service, setting a standard for top servicing, striving to positively impact wider servicing at Ten and leading by example
• Establish strategies for low users, high users and engage members that haven’t used our service for some time, seeking out roadblocks to their use and helping the member and/or Ten navigate these
• Communicate effectively with Lifestyle Executive, enabling them to be useful, efficient and learn from the best
• To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings
• To promote the wider Ten business to our members and engage with specialists as much as possible, ensuring top standard of work and service
• To manage your daily tasks, ensuring that tasks are completed on time and others can quickly identify priorities in your absence
• To demonstrate you can confidently create relationships with suppliers and communicate to specialist teams within Ten
• To gather member feedback from members previous requests and use this feedback effectively
• To keep administration and research relating to the members or the members requests accurately up to date on Ten’s CRM system
• To think commercially and ensure that any opportunities for commission are realized
• Act as an ambassador for Ten at all times

• At least 3 years of experience in luxury lifestyle management
• A strong understanding of UHNW expectations and demands
• Understanding of and experience using a CRM system
• Exceptional verbal and written communication skills, combined with demonstrated problem solving ability
• A deep sense of empathy and ability to connect with members quickly, building trust
• Confidence in communicating with UHNW clients
• A ‘can do, will do’ mindset, willing to get whatever is needed done
• A high sense of ownership in everything you do, taking responsibility
• Confidence in delegating efficiently, and understanding the importance of following up internally and externally
• Proven track record of building trust with members
• Incredible ability to drive noticeably high member satisfaction
• Analytical in approach, with a commercial understanding to service delivery

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• A competitive salary will be offered depending on experience
• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
• One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - Travel and Work for up to 4 weeks per year!
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Possibility of growth within a dynamic and international company

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

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