Job Description

The Senior Project Manager (Sr PM) plans, executes, and finalizes projects according to strict deadlines and within budget. This individual leads the effort to define and communicate project timelines, resources, and budget and oversees quality control throughout the project’s lifecycle. The Sr PM acquires resources and coordinates efforts of team members and third-party contractors or consultants in order to deliver projects according to plan and has comprehensive knowledge of the status and timelines for all tactics associated with a project or campaign. The Sr PM should communicate project knowledge and updates to team members and take a proactive approach to identifying potential risks and implement problem-solving tactics to maintain predetermined timelines and budgets.

Job Duties

Project Planning and Management

• Maintain an understanding of client business, objectives, and tactics
• Coordinate proposal/new business presentation trafficking and deliverables
• Participate in development of yearly brand planning proposals with estimates and projected year-long project plans
• Cultivate understanding of company project process and procedures and participate in identifying process improvements
• Review and contribute to project briefs and initiate project kick-offs
• Set and reinforce project expectations of team members and vendors
• Develop detailed project plans and timelines adhering to company process, including breakdowns of individual team tasks
• Create interdependent project plans for multi-part projects and deliverables
• Evaluate available resources and assign billable work to internal team members or obtain external supplemental resources as needed
• Assume responsibility for tracking and maintaining timelines and delivery of all projects throughout all project stages with internal team and external resources
• Develop internal project status reports and conduct weekly team project review meeting
• Route documents and next-step directions to team in a timely manner to maintain efficient completion of deliverables
• Monitor team progress to identify potential delays and proactively call team meetings to resolve queries and provide additional direction
• Regularly maintain ongoing project-related communication with core team, client, and external resources
• Mentor and be a resource for Project Coordinators, Project Managers, and new hires
• Assist with cross-client resource allocation and planning

Financial Management and Tracking

• Enter and maintain project budgets and billing schedules in company financial system
• Evaluate project progress against contracted billing schedules and initiate AR invoice requests
• Maintain cost-to-complete estimate report for active projects
• Complete internal invoice forecasting on monthly basis and evaluate forecast against actual billing to provide early warning to Account Services of unmet forecasts
• Create monthly client accrual reports
• Track budgets of active and completed jobs against total yearly client budgets
• Monitor project status and notify Account Services of budget risks or out-of-scope financial impacts
• Work with Account Services to develop Change Orders for out-of-scope work
• Review project labor and expense reports to identify incorrectly recorded project hours or expenses, potential performance efficiency issues, and possible out-of-scope project hours and address with Account Services team
• Perform budget reconciliations at the completion of all projects and use that information to adjust future project estimates
• Troubleshoot client financial questions and discrepancies

Account Management Support

• Support the Account Services team in delivering any and all project-related updates to the client, including but not limited to financial, timeline, and client status review/updates
• Assist Account Services in determining and refining project specifications, and developing proposal cost and timeline estimates based on these specifications
• Assume a client-facing role as appropriate to discuss project timelines, budgets, or updates
• Serve as the primary client contact when the Account Services team member is traveling, out of the office, or unable to respond to the client
• In coordination with the Account Services team, ensure that all client requests receive timely responses and are initiated with the team, completed, and delivered to the client in a timely manner

Quality and Risk Control

• Ensure that all quality control measures (eg, editorial review, graphics review) are completed
• Initiate and maintain electronic files for all projects
• Ensure that all specifications of projects sold are being met and delivered to meet or exceed client expectations

Key Competencies

• Professional behavior and confidence
• Ability to manage outcomes to win-win resolution
• Ability to present ideas and supporting rationale to internal and external teams in an effective manner
• High level of integrity, confidentiality, and accountability
• Well-developed professional communication skills, including written and interpersonal
• Ability to accurately estimate costs for standard and new project types
• Ability to independently develop timelines for standard and new project types without use of a template
• Experience managing cross-functional teams
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and management skills
• Proactive, solution-oriented approach to project management
• Highly developed organizational skills and attention to detail and timelines
• Ability to coordinate and execute multiple tasks in a fast-paced environment to serve many therapeutic teams and meet project goals
• Capability to adhere to structure while maintaining ability to be flexible, creatively problem-solve, and be decisive
• Ability to identify key issues; creatively and strategically overcome challenges or obstacles
• Sound analytical thinking, planning, prioritization, and execution skills
• Proficiency in Microsoft (MS) Word, Excel, PowerPoint applications
• Ability to master various content management systems
• Desire to meet professional goals and acquire new skills

Qualifications

Requirements

• Bachelor's degree
• 4 years’ related experience (experienced in digital process and timeline creation as it relates to websites, emails, digital banners, etc.)
• Experience managing >$1.5m annual brand marketing budgets

Preferred Skills/Experience

• Agency experience (digital a plus)
• Knowledge of medical/pharmaceutical industry marketing requirements and restrictions
• History of managing or participation in product launch, product rebranding, and/or product strategy redirection
• Experience with electronic project management software
• Experience managing or mentoring junior team members

Working Conditions

• Ability to commit to extra and/or nontraditional hours as client needs require

See more jobs at Synchrony Group

Apply for this job

Job Description

Under the direction of the Managing Editorial Director, the Medical Editor is primarily responsible for ensuring the overall editorial quality of communications by providing medical editing for accuracy, clarity, consistency, grammar, and style. Primary responsibilities include working independently to fact-check content, proofread and edit copy, and ensure adherence to client and project requirements, American Medical Association (AMA) Manual of Style, client corporate and brand style guides, and agency standards. The Medical Editor works closely with members of the Editorial Services, Medical Services, and Creative Services teams to ensure deliverables meet the highest standards of quality and accuracy.

Job Duties

• Fact-check, substantively edit, and proofread all promotional marketing communication materials (eg, print and digital selling tools, promotional emails and mailers, print and digital advertisements, videos, websites)
• Annotate and cross-reference promotional materials for submission to client medical/legal/regulatory review
• Attend client medical, legal, and regulatory review meetings and incorporate changes resulting from those reviews as appropriate
• Check layouts and digital programming for completeness and accuracy against manuscript drafts and client-approved files
• Check incorporation of changes into layout document or programmed digital files by Creative Services at various stages of the project lifecycle
• Ensure accuracy and completeness of reference lists
• Serve as subject-matter expert regarding client and AMA style, grammar, and usage, as well as agency standards
• Create, maintain, and adhere to project-, product-, and client-specific style guides where applicable to ensure consistency across projects
• Collaborate with Medical Services and Creative Services department personnel to ensure accuracy of content and convey editorial comments
• Determine and communicate need for copyright permissions to reproduce figures/tables and obtain permissions from publishers; communicate costs to Account Services to ensure communication to clients as appropriate
• Assist colleagues with editorial problem-solving, troubleshooting, and brainstorming
• Attend product status meetings to keep abreast of upcoming or in-progress editorial projects

Key Competencies

• High level of integrity, confidentiality, and accountability
• Ability to manage outcomes to win-win resolution
• Well-developed professional communication skills, including written and interpersonal
• Attention to detail and ability to work under tight timelines
• Ability to work independently; self-motivated
• Ability to participate and interact effectively on a team
• Ability to coordinate and execute multiple tasks in a fast-paced environment to serve many therapeutic teams and meet project goals
• Ability to acquire relevant information from a variety of sources (eg, published style manuals, journal guidelines, literature search) and maintain accurate records of sources
• Excellent knowledge of grammar and usage, medical writing style guidelines (ie, AMA Manual of Style), and promotional activity regulations and specifications
• Familiarity with general scientific concepts and ability to grasp more complex scientific applications
• Familiarity with standard proofreading marks
• Expert knowledge of Microsoft (MS) Word and PowerPoint applications
• Proficiency in MS Excel and Adobe® Acrobat applications
• Ability to master various content management systems
• Desire to meet professional goals and acquire new skills

Qualifications

Requirements

• Bachelor's degree (science or English degrees preferred)
• 3-5 years’ pharmaceutical/medical editing experience

Preferred Skills/Experience

• 2 years’ experience specifically working as an editor for a medical communications agency or pharmaceutical company marketing department
• Familiarity with agency workflow process
• Familiarity with electronic document review systems

Working Conditions

• Ability to commit to extra hours and/or nontraditional hours as client needs require

See more jobs at Synchrony Group

Apply for this job

Job Description

The Senior Director, Medical Services, provides scientific and strategic leadership and support for the Medical Services department and directly leads medical strategy for all marketing and medical communications activities to create world-class medical and scientific content. The Senior Director also represents the department at all internal functions requiring expert input, represents the company at client meetings at which scientific expertise is needed for the planning or acquisition of future projects, and interacts with clients, faculty, clinical experts, and patients to lead strategic and scientific activities in support of marketing and medical communications initiatives. Through functional leadership, the Senior Director ensures the professional development of Medical Services department personnel, including employee recruitment, mentorship, and retention. The Senior Director also performs all duties and responsibilities of the Medical Director role, as needed (e.g., for assigned accounts).

Job Duties

Leadership

• Continually assess department workflow to efficiently allocate resources and roles and responsibilities, working with other members of management as appropriate
• Assess, improve, and implement processes, procedures, and systems to increase departmental efficiency and effectiveness and optimize quality
• Ensure adherence to all internal processes and procedures with regard to workflow and development of deliverables
• Take a proactive approach to problem-solving to assist in implementation and delivery of tactics according to predetermined timelines and budgets
• Partner with Project Management to anticipate resourcing needs and establish a plan to ensure all upcoming work is appropriately resourced.
• Maintain up-to-date knowledge of industry developments as well as medical scientific information across relevant therapeutic areas, products, and competitors through monitoring of relevant literature and news feeds; communicate to the internal client teams and potentially external client teams
• Ensure the professional development and training of Medical Services department personnel, including employee recruitment, mentorship, and retention
• Work with internal team members to ensure they are striving toward meeting company goals and objectives and adhering to corporate values

Medical Services

• Lead medical contributions and communications related to client and product content development across all clients and new business initiatives
• Conceptualize innovative initiatives to support promotional and product strategy while maintaining scientific integrity
• Take responsibility for tactical communication activities for all assigned therapeutic areas and products
• Oversee and directly develop clinical content, including hands-on writing and annotation of content, for print and digital advertising campaigns, disease state and branded presentations, advisory boards, speaker programs, webcasts, videos, websites, and other multimedia initiatives
  • Effectively communicate complex medical and scientific concepts in a clear, engaging, audience-appropriate manner
  • Ensure scientific integrity, accuracy, and clinical relevance of all materials
  • Support projects toward development across multiple brands
  • Review, analyze, and interpret current product literature and leverage information to support promotional claims 
  • Interpret and apply clinical data; use clinical expertise to benchmark client versus competitor products
• Assume final responsibility for content of assigned projects, including relevance, technical accuracy, audience appropriateness, storytelling, and strategy
• Present and appropriately defend content and strategy to client review committees for approval and apply resulting comments while maintaining the integrity and purpose of the material
• Generate strategically sound project ideas and maintain a proactive approach on initiatives for existing and prospective clients
• Direct and support internal and external Medical Directors and Medical Writers on assigned projects
• Work in conjunction with Account Services and Project Management to develop logical and attainable timelines for project completion
• Attend professional meetings and congresses to remain abreast of the most up-to-date therapeutic area and competitive landscape information
• Attend and facilitate advisory board meetings with clinical experts; note, synthesize, and interpret discussions for conversion into actionable strategy and tactics
• Work with Account Services in conducting healthcare professional and patient interviews as part of market research and augment dialogue by delving into medical issues to more clearly define attitudes and behaviors

Internal and External Relationships

• Work with and support Medical Strategy to represent Synchrony at internal functions requiring expert input and support strategy and scientific/medical components of annual planning and new-business development initiatives
• Work with and support Creative Strategy to develop and support medical education events and activities (e.g., educational webinars, symposia, videos)
• Be a positive force for enhancing the work culture, consensus-building, and internal communications
• Build effective working relationships with internal team members across functional departments
• Foster and develop collaboration among departments, internal groups, and individuals to ensure innovative and collaborative solutions to client needs
• Establish, foster, enrich, and maintain strong relationships with clients and clinical experts; inspire client confidence
• Collaborate with senior management and internal and external personnel from all disciplines regarding communication strategies for new business opportunities and existing work
• Communicate and collaborate with clinical experts on programs to meet strategic objectives through relationship building, advocacy development, and use of scientific expertise

Business Development

• Support new business teams to ensure data are medically sound and teams are well informed about all medical aspects of the product
• Support the development of new business presentations by analyzing and synthesizing literature, pharmacologic attributes, clinical data, product profile and strategy, and market research into strategic application
• Represent Synchrony at capabilities presentations and other new business–related meetings as a full-time, permanent resource that has had extensive medical training and clinical expertise relevant to domestic and international markets
• Work with Account Services to conduct healthcare professional and patient interviews as part of qualitative research for new-business presentations and augment dialogue by delving into medical issues to more clearly define attitudes and behaviors
• Identify and recommend potential faculty and participants for medical meetings/presentations, speaker participation, and advisory roles based on strategic direction and therapeutic expertise

Key Competencies

• High level of integrity, ethics, confidentiality, and accountability
• Sound strategic and analytical thinking, planning, prioritization, and execution skills
• Well-developed professional communication skills, including written and interpersonal
• Exceptional organizational skills with adeptness at multitasking
• Ability to coordinate and execute multiple tasks in a fast-paced environment to serve many therapeutic teams and meet project goals
• Flexibility and adaptability to change; ability to work under time constraints 
• Effective attention to detail and high degree of scientific and medical accuracy
• Effective cross-functional leadership skills
• Ability to oversee and manage priorities and workflow to ensure high-quality project execution according to project timelines and budgets
• Ability to provide direction and developmental support to direct reports in preparation for future positions; provide challenging and stretching assignments; push tasks down to empower others; share ownership and visibility
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
• Ability to manage outcomes to win-win resolution
• Ability to identify key issues and to creatively and strategically overcome challenges or obstacles
• Ability to interact effectively in a team environment
• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook)
• Strong presentation and persuasion skills
  • Develops a clear point of view and tell a meaningful story
  • Demonstrates effectiveness in a variety of settings and group sizes with clients, peers, subordinates, and management
  • Confidently expresses both data/facts and more controversial topics
  • Commands attention and can manage group dynamics

Qualifications

Requirements

• PhD, PharmD, or MD
• Minimum of 10 years in direct content development role in some combination of advertising, marketing communications, and medical communications with substantial experience leading at least 4 of the following activities: advertising campaigns, pharmaceutical product launches, promotional education activities, disease education campaigns, promotional medical/marketing initiatives, digital and interactive programs, advisory boards, key clinical expert identification and development
• Specific industry or therapeutic expertise

Working Conditions

• Ability to travel as client needs require
• Ability to commit to extra and/or nontraditional hours as client needs require

See more jobs at Synchrony Group

Apply for this job

Job Description

Under the direction of the SVP, Business Unit Lead, and working closely with the Scientific Services, Account Services, Editorial Services, and Creative Services teams, the Project Manager provides support for the development and execution of SMC deliverables. Demonstrating project leadership, the project manager will possess and convey a comprehensive knowledge of the status and timelines for all SMC tactics. To ensure the seamless delivery of publications, multichannel medical communications tactics, and related medical affairs activities, the project manager will develop and implement timelines; communicate effectively and thoughtfully with colleagues, clients, and all external stakeholders; think strategically and take a proactive approach to problem-solving; and monitor project budgets in close consultation with Account Services and finance personnel to track and manage billing of all projects.

Job Duties

Project Planning

• Assist in determining and refining project specifications
• Assist in estimating proposal cost and timeline estimates based on project specifications
• Coordinate proposal/new business trafficking and deliverables
• Develop project plans and timelines, including specifications and work breakdown structures (tasks)
• Obtain appropriate resourcing to complete projects according to plan and within budget
• Formally initiate projects with internal and external team members

Project Management and Tracking

• Assume overall responsibility to track and maintain status of projects and accounts concerning specifications, timelines, budgets, and deliverables
• Ensure that all specifications of projects sold are delivered to clients
• Initiate and monitor timing of completion of billable project work with internal and external writing, editorial, and creative resources
• Use project-tracking software to manage projects, coordinate with Account Services on project budgets and the triggering of invoices, and track project expenses
• Call and run project team meetings to update project status on a weekly or as-needed basis
• Fulfill lead role in resource allocation, scheduling, and prioritization through consultation with Account Services
• Coordinate and delegate fulfillment of client and internal deliverables
• Assume responsibility for on-time delivery of tasks to and from external vendors
• Assist Account Services in forecasting, cost-to-complete estimates, and budget reconciliations for active projects
• Track active and completed budget totals compared with purchase order contract values
• Monitor project status and recommend changes in scope, budget, or timeline to Account Services as appropriate
• Recognize and evaluate requests for out-of-scope work; alert Account Services about out-of-scope work in a timely manner and work with the team to estimate additional budget needed to complete, and assist Account Services in creating and processing amendments to the project proposal for client when necessary
• Work with the team to identify, analyze, and proactively communicate budget and timeline risks

Internal and External Communications

• Update all internal and external stakeholders—including team members, authors, advisors, and clients—on status of all projects on a regular basis
• Communicate with internal and external stakeholders concerning project support issues and changes
• Assist Account Services in addressing and responding to external stakeholder requests
• Assist in anticipating and fulfilling author, advisor, and/or client needs
• Communicate with clients, authors, advisors, and external vendors concerning active projects
• Foster and encourage team communications

Quality and Risk Control

• Ensure that all quality control measures (eg, editorial/graphics review) are completed for all projects
• Coordinate internal sources for project information and specifications
• Maintain electronic and (if appropriate) paper files for all projects
• Review and analyze project detail reports with Account Services weekly (or as needed) to identify incorrectly recorded project hours and potentially out-of-scope project hours; communicate to Account Services in a timely manner
• Assist Account Services in preparing client change orders for out-of-scope requests

Key Competencies

• High level of integrity, confidentiality, and accountability
• Ability to coordinate and execute multiple tasks in a fast-paced environment
• Confidence to contribute quickly combined with instinct to ask questions when necessary
• Effective organizational skills; attention to detail and timelines; high degree of accuracy
• Sound planning, prioritization, and execution skills
• Understanding of industry guidelines, regulations, and requirements
• Well-developed professional communication skills, including written and interpersonal
• Well-developed sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
• Ability to identify key issues; creatively and strategically overcome challenges or obstacles
• Ability to master various content management systems
• Working knowledge of Microsoft Office applications (Outlook, Word, PowerPoint, Excel)

Qualifications

Requirements

• Bachelor's degree
• Minimum 2 years project management experience in medical communications and/or a pharmaceutical company

Preferred Skills/Experience

• Project management training
• Specific industry/agency project management experience
• Knowledge of electronic project management systems (eg, WorkBook, PM Solutions, DataVision)

See more jobs at Synchrony Group

Apply for this job

Job Description

The Senior Medical Writer: 1) writes original content for publications activities, and other materials for healthcare professional (HCP) and internal client audiences; 2) demonstrates a command of relevant therapeutic areas and expertise with assigned products; 3) analyzes, interprets, and applies clinical data to produce high-quality scientific communications; 4) follows all internal processes and procedures with regard to workflow, development of deliverables, and adherence to industry best practices and guidelines.

Job Duties

• Demonstrate a command of assigned therapeutic areas and expertise with assigned products
• Write original content for publication/communication activities (primary and review manuscripts, abstracts, posters), slide presentations, meeting summaries, and other materials for HCP and internal audiences
• Prepare materials according to internal writing guidelines and other applicable guidelines (eg, client-specific style guidelines, compliance best practices, journal style guidelines)
• Follow all internal processes and procedures with regard to workflow, development of deliverables, and adherence to industry best practices, including GPP3
• Demonstrate the flexibility/adaptability necessary to function on different therapeutic teams as needed
• Interpret and apply clinical data
• Maintain a proactive approach on initiatives for existing and prospective clients
• Work in conjunction with team members to manage workload and develop and adhere to logical and attainable timelines for project completion
• Attend team meetings to provide input and aid in troubleshooting/problem-solving
• Efficiently and accurately collate and incorporate author/client comments
• Participate in author/client teleconferences and answer content-related questions
• Lead author teleconferences as necessary
• Review/revise medical writers and freelance writers’ work as necessary
• Participate in brainstorming sessions and strategic publications planning meetings to aid in strategy/goals
• Attend advisory boards, roundtables, etc, to record and synthesize meeting into a formal report
• Assist in development of new business presentations by researching, analyzing, and synthesizing pharmacologic attributes, existing clinical data, and market research into strategic application for capabilities
• Attend and participate in new business presentations as appropriate

Internal and External Relationships

• Foster and develop collaboration with internal and external stakeholders to produce quality work within established timelines and to ensure innovative and collaborative solutions to client needs
• Exhibit professional manner and be a positive force for enhancing the team culture, constructive working relationships, consensus building, and internal communications
• Work as part of a team to ensure that it is meeting company goals and objectives, and adhering to corporate values
• Represent the organization in an appropriate manner
• Communicate effectively both verbally and in writing with internal and external stakeholders
• Keep management apprised of key departmental concerns and issues

Key Competencies

• Excellent attention to detail and high degree of scientific and medical accuracy
• Ability to identify key issues and to creatively and strategically overcome challenges or obstacles
• High level of integrity, ethics, confidentiality, and accountability
• Sound analytical thinking, planning, prioritization, and execution skills with an ability to multitask
• Well-developed professional communication skills, including written and interpersonal
• Flexibility and adaptability to change; ability to work effectively under time constraints
• Ability to interact effectively in a fast-paced, team-oriented environment
• Established track record of high-quality medical communications outputs (eg, manuscripts, posters, physician/patient materials)
• Expertise in multiple therapeutic areas
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Qualifications

Requirements

• PhD, PharmD, or MD
• Minimum of 3 years’ experience in medical communications
• Substantial professional medical writing experience in a wide variety of communication formats
• Ability to work independently on assigned projects

Working Conditions

• Ability to travel as client needs require (e.g., client meetings, congress meetings, sales meetings)
• Ability to attend and conduct virtual or in-person presentations
• Ability to commit to extra and/or nontraditional hours as client needs require

See more jobs at Synchrony Group

Apply for this job