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StyleSeat

An online booking service provider.
StyleSeat is the largest and fastest growing marketplace in the $78 billion beauty and wellness industry. Since launching in 2011, StyleSeat has powered 120M appointments worth $6.5B. StyleSeat’s environment is highly agile and fast-paced, but also balanced and collaborative. We’re a strong team, with great offices located in San Francisco's SoMa district.

Headquarter Location:
San Francisco, California, USA
+30d

Senior Manager of Engineering

StyleSeat100% Remote (U.S. Based Only, Select States)
agileDesignc++

StyleSeat is hiring a Remote Senior Manager of Engineering

Senior Manager of Engineering

100% Remote (U.S. Based Only, Select States - See Below)

About the role

As  Senior Manager of Engineering, your greatest responsibility is to build high-performing teams that deliver real impact to our community. In this role, you will form teams and create a safe and high-trust environment for them to work in.  You will ensure the team has a meaningful purpose and is building healthy engineering and team practices. You will coach the team on self-organization and challenge the team to continually improve and to not become satisfied with the status quo.

You will also take care of the people reporting to you, coaching and supporting them in their professional development, unlocking their potential, and challenging them to step outside their comfort zone to grow and excel.  

You will partner with Product, Analytics and Design to build and translate product strategy into technical delivery. You will work closely with your team and stakeholders to enable sustainable and timely delivery of technical solutions that address business needs and create positive impact for our community.

You will be a member of a management team that nurtures our engineering culture and collaborates to solve the biggest challenges facing the organization.

Who you are 

  • You have 5+ years of people management experience including performance management.
  • You love developing and growing engineers across different disciplines and have a track record of doing so; you thrive when developing great people and teams, not just great products.
  • You are passionate about teamwork and collaboration, while coaching and mentoring software engineers to deliver timely, high-quality software.
  • You have experience in cultivating a strong engineering culture in-line with company values  in an iterative, agile environment.
  • You have led complex engineering efforts, and know what it takes to deliver while still having a healthy team and have a track record of driving projects and working with stakeholders to achieve successful outcomes.
  • You have solid communication skills and are comfortable in managing conflict.
  • You can balance business and technical needs to make timely trade-off decisions.
  • You recognize the importance of building partnerships with peers across the company and are proactive in doing so.

Salary Range

Our job titles may span more than one career level. The career level we are targeting for this role has a base pay between $179,600 and $230,300. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. Base pay ranges are subject to change and may be modified in the future. 

Who we are

StyleSeat is the premier business platform for SMBs in the beauty and wellness industry to run and grow their business; and destination for consumers to discover, book and pay. To date, StyleSeat has powered more than 200 million appointments totaling over $12 billion in revenue for small businesses. StyleSeat is a platform and marketplace designed to support and promote the beauty and personal care community. 

Today, StyleSeat connects consumers with top-rated beauty professionals in their area for a variety of services, including hair styling, barbering, massage, waxing, and nail care, among others. Our platform ensures that Pros maximize their schedules and earnings by minimizing gaps and cancellations, effectively attracting and retaining clientele.

StyleSeat Culture & Values 

At StyleSeat, our team is committed to fostering a positive and inclusive work environment. We respect and value the unique perspectives, experiences, and skills of our team members and work to create opportunities for all to grow and succeed. 

  • Diversity - We celebrate and welcome diversity in backgrounds, experiences, and perspectives. We believe in the importance of creating an inclusive work environment where everyone can thrive. 
  • Curiosity- We are committed to fostering a culture of learning and growth. We ask questions, challenge assumptions, and explore new ideas. 
  • Community - We are committed to making a positive impact on each, even when win-win-win scenarios are not always clear or possible in every decision. We strive to find solutions that benefit the community as a whole and drive our shared success.
  • Transparency - We are committed to open, honest, and clear communication. We hold ourselves accountable for maintaining the trust of our customers and team.
  • Entrepreneurship - We are self-driven big-picture thinkers - we move fast and pivot when necessary to achieve our goals. 

Applicant Note: 

StyleSeat is a fully remote, distributed workforce, however, we only have business entities established in the below list of states and, thus are unable to consider candidates who live in states not on this list for the time being. **Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

* Arizona

* Alabama

* California

* Colorado

* Florida

* Georgia

* Illinois

* Indiana

* Massachusetts

* Maryland

* Michigan

* Nebraska

* New York

* New Jersey 

* Ohio

* Oregon

* Pennsylvania

* Virginia

* Washington

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StyleSeat is hiring a Remote Graphic Designer, Part-Time [Temporary Contract]

Graphic Designer [Part-Time, Temporary Contract]  

Project Overview: 

We are looking for a talented part-time graphic designer to temporarily join our team on a contract basis for 10 hours per week. The role will involve creating engaging and visually appealing designs for various purposes, including BAU emails, in-app pop-ups, social media posts, and occasional short-form video content such as reels. The ideal candidate should have a strong portfolio showcasing their skills in graphic design, a good eye for detail, and the ability to work efficiently across multiple design projects. Proficiency in figma and Adobe Creative Suite and a creative approach to problem-solving are essential.

Contract Summary Details:

  • Estimated Duration: 6 Months
  • Location: US Based, 100% Remote
  • Hours: 10 hours per week, availability needed to attend team meetings during company hours (9am-3pm Pacific Time).

Deliverables: 

  • BAU "Business As Usual" marketing emails
  • In-App pop-ups and content cards
  • Social media posts
  • Smaller video work (ex: lower-lift reels example

Who you are: 

  • Strong portfolio showcasing a range of graphic design skills across various media (email, social media, in-app designs, etc.).
  • Proficiency in design tools, including Figma and Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, etc.).
  • Experience creating engaging designs for BAU emails, in-app pop-ups, and social media platforms.
  • Ability to produce occasional short-form video content (e.g., Instagram Reels).
  • Excellent eye for detail and ability to deliver high-quality work consistently.
  • Creative problem-solving skills and the ability to work independently with minimal supervision.
  • Strong time-management skills and the ability to meet deadlines while working on multiple design projects.
  • Good communication skills to collaborate effectively with team members and stakeholders.
  • Experience working in a fast-paced, iterative design environment.
  • A passion for staying up-to-date with current design trends and best practices.

Who we are

StyleSeat is the premier business platform for SMBs in the beauty and wellness industry to run and grow their business; and destination for consumers to discover, book and pay. To date, StyleSeat has powered more than 200 million appointments totaling over $12 billion in revenue for small businesses. StyleSeat is a platform and marketplace designed to support and promote the beauty and personal care community. 

Today, StyleSeat connects consumers with top-rated beauty professionals in their area for a variety of services, including hair styling, barbering, massage, waxing, and nail care, among others. Our platform ensures that Pros maximize their schedules and earnings by minimizing gaps and cancellations, effectively attracting and retaining clientele.

StyleSeat Culture & Values 

At StyleSeat, our team is committed to fostering a positive and inclusive work environment. We respect and value the unique perspectives, experiences, and skills of our team members and work to create opportunities for all to grow and succeed. 

  • Diversity - We celebrate and welcome diversity in backgrounds, experiences, and perspectives. We believe in the importance of creating an inclusive work environment where everyone can thrive. 
  • Curiosity- We are committed to fostering a culture of learning and growth. We ask questions, challenge assumptions, and explore new ideas. 
  • Community - We are committed to making a positive impact on each, even when win-win-win scenarios are not always clear or possible in every decision. We strive to find solutions that benefit the community as a whole and drive our shared success.
  • Transparency - We are committed to open, honest, and clear communication. We hold ourselves accountable for maintaining the trust of our customers and team.
  • Entrepreneurship - We are self-driven big-picture thinkers - we move fast and pivot when necessary to achieve our goals.

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+30d

Senior Data Engineer

StyleSeat100% Remote (U.S. Based Only, Select States)
scalanosqlairflowsqlDesignc++dockerMySQLpython

StyleSeat is hiring a Remote Senior Data Engineer

Senior Data Engineer

100% Remote (U.S. Based Only, Select States - See Below)

About the role

StyleSeat is looking to add a Senior Data Engineer to its cross-functional Search product team. This team of data scientists, analysts, data engineers, software engineers and SDETs is focused on improving our search capability and customer search experience. The Senior Data Engineer will use frameworks and tools to perform the ETL and propose abstractions of those methods to aid in solving the problems associated with data ingestion. 

What you’ll do

  • Handle data engineering tasks in a team focused on improving search functionality and customer search experience.
  • Design, develop, and own ETL pipelines that deliver data with measurable quality.
  • Scope, architect, build, release, and maintain data oriented projects, considering performance, stability, and an error-free operation.
  • Identify and resolve pipeline issues while discovering opportunities for improvement.
  • Architect scalable and reliable solutions to move data across systems from multiple products in nearly real-time.
  • Continuously improve our data platform and keep the technology stack current.
  • Solve critical issues in complex designs or coding schemes.
  • Monitor metrics, analyze data, and partner with other internal teams to solve difficult problems creating a better customer experience.

Who you are 

Successful candidates can come from a variety of backgrounds, yet here are some of the must have  and nice to have experiences we’re looking for:

Must-Have:

  • Expert SQL skills.
  • 4 + years experience with::
    • Scaling and optimizing schemas.
    • Performance tuning ETL pipelines.
    • Building pipelines for processing large amounts of data.
  • Proficiency with Python, Scala and other scripting languages.
  • Experience with:
    • MySQL and Redshift.
    • NoSQL data stores, methods and approaches.
    • Kinesis or other data streaming services. 
    • Airflow or other pipeline workflow management tools. 
    • EMR,  Spark and ElasticSearch.
    • Docker or other container management tools. 
    • Developing infrastructure as code (IAC).
  • Ability to effectively work and communicate with cross-departmental partners and non-technical teams.

Nice to Have:

  • Experience with:
    • Segment customer data platform with integration to Braze.
    • Terraform. 
    • Tableau.
    • Django.
    • Flask.

Salary Range

Our job titles may span more than one career level. The career level we are targeting for this role has a base pay between $136,900 and $184,600. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. Base pay ranges are subject to change and may be modified in the future. 

Who we are

StyleSeat is the premier business platform for SMBs in the beauty and wellness industry to run and grow their business; and destination for consumers to discover, book and pay. To date, StyleSeat has powered more than 200 million appointments totaling over $12 billion in revenue for small businesses. StyleSeat is a platform and marketplace designed to support and promote the beauty and personal care community. 

Today, StyleSeat connects consumers with top-rated beauty professionals in their area for a variety of services, including hair styling, barbering, massage, waxing, and nail care, among others. Our platform ensures that Pros maximize their schedules and earnings by minimizing gaps and cancellations, effectively attracting and retaining clientele.

StyleSeat Culture & Values 

At StyleSeat, our team is committed to fostering a positive and inclusive work environment. We respect and value the unique perspectives, experiences, and skills of our team members and work to create opportunities for all to grow and succeed. 

  • Diversity - We celebrate and welcome diversity in backgrounds, experiences, and perspectives. We believe in the importance of creating an inclusive work environment where everyone can thrive. 
  • Curiosity- We are committed to fostering a culture of learning and growth. We ask questions, challenge assumptions, and explore new ideas. 
  • Community - We are committed to making a positive impact on each, even when win-win-win scenarios are not always clear or possible in every decision. We strive to find solutions that benefit the community as a whole and drive our shared success.
  • Transparency - We are committed to open, honest, and clear communication. We hold ourselves accountable for maintaining the trust of our customers and team.
  • Entrepreneurship - We are self-driven big-picture thinkers - we move fast and pivot when necessary to achieve our goals. 

Applicant Note: 

StyleSeat is a fully remote, distributed workforce, however, we only have business entities established in the below list of states and, thus, are unable to consider candidates who live in states not on this list for the time being.
**Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

 

* Arizona

* Alabama

* California

* Colorado

* Florida

* Georgia

* Illinois

* Indiana

* Massachusetts

* Maryland

* Michigan

* Nebraska

* New York

* New Jersey 

* Ohio

* Oregon

* Pennsylvania

* Virginia 

* Washington

 

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+30d

Senior Product Analyst

StyleSeat100% Remote (U.S. Based Only - Select States)
tableauairflowsqlB2CDesignqac++python

StyleSeat is hiring a Remote Senior Product Analyst

Senior Product Analyst

100% Remote (U.S. Based Only, Select States - See Below)

About the role

As a Senior Product Analyst, you will use hands-on proven data analysis skills to help contribute to StyleSeat’s Analytics function. You'll be deeply involved in driving decision-making across all aspects of the business, from exploratory analysis to better understand our customers, to building data pipelines that democratize a standard level of data across the company.

You will work closely with Product and Engineering teams to define and answer key questions, as well as enabling stakeholders & supporting a data-driven culture. This role will be fully embedded within a product squad (PM, Designer, QA, Engineers, and you - the Analyst), but also have the opportunity for personal growth by supporting other areas of the business as well: Customer Experience, Finance, Product Marketing, etc.

What you’ll do

  • Own and optimize key problem areas aligned with squad goals, currently with a focus on enhancing Pro Tools and Payments usage to drive user engagement and satisfaction
  • Lead the ideation and execution of product changes that drive growth, by partnering with Product, Engineering, Design, and Marketing
  • Design A/B tests and analyze results to inform strategic decision-making & next steps
  • Utilize your personal data-driven tendencies to explore your own curiosities within the data – going off the beaten path to identify areas for improvement + growth
  • Translate analytical insights into actionable recommendations for business and process improvements, presenting all the way up to senior leadership
  • Design and assist in building analytical infrastructure (Reporting, Dashboards, Pipelines, and Analyses)
  • Work with business stakeholders to recommend data standards and best practices to align the way we measure, think, and talk about our Product + Business
  • Routinely communicate metrics, trends and other key indicators to Leadership

Who you are 

Successful candidates can come from a variety of backgrounds, yet here are some of the critical experiences we’re looking for:

Main Responsibilities:

  • 3+ years of relevant experience in product analytics / data science, or other quantitative disciplines
  • Experience working with large datasets and an ability to write complex SQL queries
  • Experience translating business objectives into actionable analyses, and explaining technical concepts and implications to a broad, non-technical audience
  • Experience with data visualization tools / techniques (Tableau preferred, Looker, Quicksight, Amplitude, etc)
  • Experience working directly embedded within product squads, going deep into the user problems or pain points and solving them with data

Nice to haves:

  • Experience using tools such as R, Python, or similar for causal inference or similar statistical techniques
  • Proficiency in designing/building data pipelines or using ETL tools
  • Knowledgeable in one or more advanced data pipeline tools: Airflow, DBT, Hevo
  • Experience in B2B2C marketplace, eCommerce, or B2C organization
  • Experience at a startup or late-stage growth company
  • Familiarity with statistical modeling and predictive analytics to inform product decisions

Some year 1 deliverables:

  • Develop framework (reporting, metrics, segmentations) for understanding a central & rapidly growing area of our product – the Client experience
  • Utilize said framework to generate insights and create actionable recommendations to inform our product roadmap, ranging from impacts of current sprint to quarters away.
  • Actively present findings & recommendations to not only product stakeholders, but senior stakeholders across the organization, following up and ensuring they are actionable

Desired traits 

  • Strong product mindset and knowledge, with the ability to drive roadmaps & PMs with data
  • Curiosity - a natural drive to find out and explain why things happen.
  • The ability to tell a story with data, and the ability to explain technical matters to less technical co-workers
  • A strong and adaptable communicator who can ably interact with executives
  • Ability to manage projects simultaneously while understanding which to prioritize alongside their stakeholder partners

Salary Range

Our job titles may span more than one career level. The career level we are targeting for this role has a base pay between $135,000 and $160,000.The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. Base pay ranges are subject to change and may be modified in the future. 

Who we are 

StyleSeat is the premier business platform for SMBs in the beauty and wellness industry to run and grow their business; and destination for consumers to discover, book and pay. To date, StyleSeat has powered more than 200 million appointments totaling over $12 billion in revenue for small businesses.StyleSeat is a platform and marketplace designed to support and promote the beauty and personal care community. 

Today, StyleSeat connects consumers with top-rated beauty professionals in their area for a variety of services, including hair styling, barbering, massage, waxing, and nail care, among others. Our platform ensures that Pros maximize their schedules and earnings by minimizing gaps and cancellations, effectively attracting and retaining clientele.

StyleSeat Culture & Values 

At StyleSeat, our team is committed to fostering a positive and inclusive work environment. We respect and value the unique perspectives, experiences, and skills of our team members and work to create opportunities for all to grow and succeed. 

  • Diversity - We celebrate and welcome diversity in backgrounds, experiences, and perspectives. We believe in the importance of creating an inclusive work environment where everyone can thrive. 
  • Curiosity- We are committed to fostering a culture of learning and growth. We ask questions, challenge assumptions, and explore new ideas. 
  • Community - We are committed to making a positive impact on each, even when win-win-win scenarios are not always clear or possible in every decision. We strive to find solutions that benefit the community as a whole and drive our shared success.
  • Transparency - We are committed to open, honest, and clear communication. We hold ourselves accountable for maintaining the trust of our customers and team.
  • Entrepreneurship - We are self-driven big-picture thinkers - we move fast and pivot when necessary to achieve our goals. 

Applicant Note: 

StyleSeat is a fully remote, distributed workforce, however, we only have business entities established in the below list of states and, thus are unable to consider candidates who live in states not on this list for the time being. **Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

* Arizona

* Alabama

* California

* Colorado

* Florida

* Georgia

* Illinois

* Indiana

* Massachusetts

* Maryland

* Michigan

* Nebraska

* New York

* New Jersey 

* Ohio

* Oregon

* Pennsylvania

* Virginia

* Washington

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+30d

Lifecycle Marketing Specialist

StyleSeat100% Remote (U.S. Based Only, Select States)
qac++

StyleSeat is hiring a Remote Lifecycle Marketing Specialist

Lifecycle Marketing Specialist

100% Remote (U.S. Based Only, Select States - See Below)

About the role

SyleSeat is looking for a creative, collaborative, and data-driven lifecycle marketer to help build the core CRM programs that activate, engage and retain the Pro and Client audiences that make StyleSeat THE integral marketing tool for beauty professionals. You will partner across teams to support new product launches, ensure the adoption of existing features, and develop campaigns that increase activity and engagement on our platform. This will include building a strategy that helps continually improve outcomes for StyleSeat, our Pros and their clients, crafting compelling content with our creative team, and developing personalized campaigns with a thorough eye for quality assurance. 

What you’ll do

Main Responsibilities:

  • Owns the planning, execution and deployment of campaigns (email, SMS, app push notifications) supporting product marketing and audience engagement.
  • Defines, tracks, measures, analyzes and reports out on lifecycle communications and presents learnings and insights to team members and stakeholders.
  • Optimizes campaign performance through robust test and learn strategies including content, audience segmentation and creative.
  • Identifies new opportunities to increase campaign performance and program as a whole.
  • Maintains and ensures high levels of data hygiene and integrity with fast-growing, high-volume lists.
  • Collaborates and maintains strong relationships with stakeholders both internal (creative, analytics, marketing, planning, etc) and external (platform partners)
  • Serves as a subject matter expert on lifecycle marketing and internally shares information on trends and competitor examples in the lifecycle marketing landscape.
  • Owns day-to-day email operations (proofing and QA’ing campaigns, launch calendar updates, creating and importing audience segments)

Deliverables 

  • Own product marketing launch & product adoption support
  • Build and deploy campaigns through Braze (our CRM platform)
  • Review campaigns before launch with a tight eye for quality assurance
  • Analyze and report on campaign deployments
  • Identify key learnings and opportunities for optimization
  • Measure ability to improve campaign performance
  • Drive overall product adoption and engagement with messaging

Success Metrics 

  • Implementation and measurement of our core product marketing support lifecycle programs as well as the pillars of regular communication, i.e. regular newsletters and ad hoc campaigns. 
  • Manage stakeholder inputs, building, trafficking and deploying campaigns, analyzing and reporting campaign performance for partners, and recommending optimizations for the lifecycle program.

Who you are 

Successful candidates can come from a variety of backgrounds, yet here are some of the critical and nice-to-have experiences we’re looking for:

  • 2 –3 years of lifecycle marketing experience
  • Experience with Segment and BRAZE
  • Demonstrated experience in email marketing, push & SMS
  • Strong analytical skills; proficiency in Microsoft Excel
  • Experience with HTML and liquid personalization
  • Sharp eye for quality assurance
  • Very strong communication and team-working skills
  • High level of organization coupled with attention to detail
  • Interest in learning about marketing financials
  • Self-starter who exhibits curiosity
  • Ability to prioritize multiple objectives within a fast-paced, changing environment
  • Aptitude to think strategically but act tactically
  • Confidence in project management and presentation skills
  • Experience working directly with stakeholders

Salary Range

Our job titles may span more than one career level. The career level we are targeting for this role has a base pay between $66,200 and $101,800. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. Base pay ranges are subject to change and may be modified in the future. 

Who we are

StyleSeat offers a thoughtfully designed platform for personal service professionals to manage their business by increasing their clientele and easily process payments. We are proud to support entrepreneurs by powering over 200 million personal care appointments totaling over $12B in transactions. We are dedicated to building technology and experiences that deepen relationships between Clients and Professionals. 

StyleSeat Values 

  • Diversity - We celebrate and welcome diversity in backgrounds, experiences, and perspectives. We believe in the importance of creating an inclusive work environment where everyone can thrive. 
  • Curiosity- We are committed to fostering a culture of learning and growth. We ask questions, challenge assumptions, and explore new ideas. 
  • Community - We are committed to making a positive impact on each, even when win-win-win scenarios are not always clear or possible in every decision. We strive to find solutions that benefit the community as a whole and drive our shared success.
  • Transparency - We are committed to open, honest, and clear communication. We hold ourselves accountable for maintaining the trust of our customers and team.
  • Entrepreneurship - We are self-driven big picture thinkers - we move fast and pivot when necessary to achieve our goals. 

Applicant Note: 

We currently only have business entities established in the below list of states and, thus are unable to consider candidates who live in states not on this list for the time being. **Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

* Arizona

* Alabama

* California

* Colorado

* Florida

* Georgia

* Illinois

* Indiana

* Massachusetts

* Maryland

* Michigan

* Nebraska

* New York

* New Jersey 

* Ohio

* Oregon

* Pennsylvania

* Washington

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+30d

Manager of Customer Success

StyleSeatLocation: 100% Remote (U.S. Based Only - Select States)
jirac++

StyleSeat is hiring a Remote Manager of Customer Success

Manager of Customer Success 

Location: 100% Remote (U.S. Based Only - Select States)

About the role

The Manager of Customer Success at StyleSeat is pivotal in orchestrating a seamless interaction between multiple stakeholders to enhance customer satisfaction and retention. You will be instrumental in developing strategies that support the entire customer lifecycle, facilitating educational initiatives, and optimizing our approach to customer segmentation.

This role is designed for a visionary leader who is adept at driving initiatives that will enhance customer engagement and the long-term business success of our high-value and VIP Pros. Your ability to strategically guide your team and collaborate effectively with stakeholders across the company will be critical to our continued growth and customer satisfaction.

What You'll Do

Strategic Collaboration:

  • Serve as a primary liaison between various departments to ensure cohesive strategy execution and communication.
  • Collaborate with product, marketing, and the VIP Support team to align on customer success metrics, resolutions, and goals.

Educational Initiatives:

  • Partner with the Lifecycle and Content Marketing team to organize and promote professional educational webinars and training sessions, enhancing the skills and engagement of our professional user base.
  • Develop content and communication strategies to ensure maximum attendance and participation in educational programs.

Customer Segmentation and Feature Adoption:

  • Lead efforts to refine and optimize our customer segmentation strategy to deliver targeted, impactful interactions.
  • Drive successful feature adoption through tailored engagement strategies, ensuring customers gain maximum value from our offerings.

Leadership and Development

  • Build and mentor a customer success team focused on excellence, accountability, and continuous improvement.
  • Encourage a high-performance culture, set clear objectives, and regularly evaluate progress toward achieving business goals.

In the first year, you will

  • Ensure the Customer Success team scales appropriately to meet the needs of StyleSeat’s community of professionals.
  • Drive the Customer Success Strategy forward and execute the tactics to produce expected customer experience outcomes.
  • Execute a Customer segmentation strategy to target growth feature adoption for professionals who utilize our platform.
  • Optimize our CRM to bring forth automation and tech touch strategies, minimizing our need for manual campaigns.
  • Work with Data Analytics to streamline our KPIs
  • Evaluate our program to ensure its efficacy and bring enhancement proposals to make it more robust.

Success Metrics  

  • The successful candidate will be able to demonstrate the ability to manage the following KPIs. They will be able to set obtainable goals, monitor execution, and report progress to leaders within the organization.
    • StyleSeat Revenue Per Pro
    • Churn and Health Scores
    • Feature Adoption
    • Agent Performance

Who you are 

Successful candidates can come from a variety of backgrounds, yet here are some of the critical and nice-to-have experiences we’re looking for:

Must Haves

  • Proven experience in customer success, with a minimum of 2 years in a managerial role.
  • Demonstrated ability to work effectively with cross-functional teams.
  • Strong analytical skills with experience in customer segmentation and implementing successful engagement strategies.
  • Ability to lead by example and teach our CSMs to have better, more focused conversations when setting goals with our High-Value Professionals.
  • Excellent communication skills can construct and convey clear, practical internal and external strategies.
  • Dynamic leadership qualities that inspire team dedication and advancement.

Nice to Haves

  • Background in setting up and leading educational programs for customers.
  • Experience with CRM tools and customer success software like FreshDesk, JIRA, or Tableau.
  • Prior experience in a tech-focused or fast-paced entrepreneurial environment.
  • Experience managing a remote team in different time zones.

Salary Range

Our job titles may span more than one career level. The career level targeted for this role has a base pay between $83,600 and $90,000. The base pay depends upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Base pay ranges are subject to change and may be modified in the future. 

Who we are

StyleSeat is the premier platform and marketplace designed to support and promote SMBs in the beauty and wellness industry to run and grow their business. It is a destination for consumers to discover, book, and pay. To date, StyleSeat has powered over 200 million appointments, totaling over $12 billion in revenue for small businesses in the beauty and personal care community. 

Today, StyleSeat connects consumers with top-rated beauty professionals in their area for various services, including hair styling, barbering, massage, waxing, and nail care, among others. Our platform allows beauty and wellness professionals to maximize their schedules and earnings by minimizing gaps in cancellations and effectively attracting and retaining clientele.

StyleSeat Culture & Values 

At StyleSeat, our team is committed to fostering a positive and inclusive work environment. We respect and value the unique perspectives, experiences, and skills of our team members and work to create opportunities for all to grow and succeed. 

  • Diversity - We celebrate and welcome diversity in backgrounds, experiences, and perspectives. We believe in the importance of creating an inclusive work environment where everyone can thrive. 
  • Curiosity- We are committed to fostering a culture of learning and growth. We ask questions, challenge assumptions, and explore new ideas. 
  • Community - We are committed to making a positive impact on each, even when win-win-win scenarios are not always clear or possible in every decision. We strive to find solutions that benefit the community as a whole and drive our shared success.
  • Transparency - We are committed to open, honest, and clear communication. We hold ourselves accountable for maintaining the trust of our customers and team.
  • Entrepreneurship - We are self-driven big-picture thinkers - we move fast and pivot when necessary to achieve our goals. 

Applicant Note: 

StyleSeat is a fully remote, distributed workforce; however, we only have business entities established in the list of states below and, thus, are unable to consider candidates who live in states not on this list for the time being. **Applicants must be authorized to work for ANY employer in the U.S. We cannot sponsor or take over sponsorship of an employment visa at this time.

* Alabama

* Arizona

* California

* Colorado

* Florida

* Georgia

* Illinois

* Indiana

* Maryland

* Massachusetts

* Michigan

* Nebraska

* New Jersey

* New York

* Ohio

* Oregon

* Pennsylvania

* Washington

See more jobs at StyleSeat

Apply for this job