ShowMojo is hiring a Remote Customer Success Lead
About the Role
As a Customer Success Lead, you will play a pivotal role in driving customer satisfaction, retention, and growth for ShowMojo, a SaaS company and leasing automation platform in the Prop Tech space. To learn more about us visit: showmojo.com. You will be responsible for managing a portfolio of key accounts, identifying opportunities for upselling and cross-selling, and mitigating churn. This role requires a strong understanding of our product, excellent communication skills, and a passion for building long-lasting customer relationships.
Values
ShowMojo strives to connect individuals that closely align with our values:
- Do you have the confidence to exchange opinions in an open environment with respectful candor?
- Are you self-directed and able to proactively solve problems?
- Do you pride yourself on showing up prepared and feel personal responsibility to see your accountabilities through to completion?
If this resonates with your personal values, we would like to have a career discussion with you.
Responsibilities
- Customer Relationship Management:
- Build and maintain strong relationships with key accounts.
- Proactively identify and address customer needs and pain points.
- Conduct regular business reviews and check-ins with key accounts.
- Customer Success Strategy:
- Develop and implement a comprehensive customer success strategy aligned with company goals.
- Track key metrics and analyze customer data to identify trends and opportunities.
- Collaborate with cross-functional teams to improve customer experience and product adoption.
- Churn Reduction:
- Proactively identify at-risk customers and develop tailored retention plans.
- Conduct thorough churn analysis to understand root causes and implement preventive measures.
- Work closely with customer support and sales teams to resolve issues and improve customer satisfaction.
- Upselling and Cross-Selling:
- Identify opportunities for upselling and cross-selling within existing accounts.
- Develop and execute targeted sales campaigns to drive revenue growth.
- Collaborate with the sales team to close deals and ensure smooth transitions.
- Event Management:
- Represent the company at 4-6 industry tradeshows per year.
- Plan and execute effective trade show strategies to generate leads and build brand awareness.
- Manage logistics and coordinate with marketing and sales teams to ensure successful event participation.
- 5+ years of experience in customer success, account management, or a related field.
- Proven track record of managing key accounts and driving customer satisfaction.
- Strong understanding of SaaS business models and metrics.
- Excellent communication and interpersonal skills.
- Ability to build strong relationships with customers at all levels.
- Strong analytical and problem-solving skills.
- Experience with CRM and customer success tools.
- Willingness to travel for industry events and customer visits.
- Competitive salary and benefits package.
- Remote work opportunities.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
If you are a passionate and results-oriented individual who thrives in a fast-paced environment, we encourage you to apply.
See more jobs at ShowMojo