Job Description

You will be part of the Engineering leadership team at ServiceTitan responsible for the technical direction of our product. We provide exciting opportunities to make an immediate impact in our rapidly growing startup. We are quality-minded, use the most modern tools on the Microsoft .NET platform, have an amazing culture, and love to solve complex problems. Over 50,000 people depend on our software to perform all their daily activities.

We are looking for someone to lead all technical aspects of an engineering team at ServiceTitan. We need a highly technical, forward-looking, leader who will own the technical vision of a squad and be accountable for the successful execution of that vision. We also desire those who can balance rapid iteration and development with high product quality expectations and who are innovative and comfortable with ambiguity.

Principal Engineer

We’re looking for someone to lead all technical aspects of an engineering team at ServiceTitan. You must have a strong background in responsive web application development, building distributed systems for scale, and a proven ability to deliver technical leadership and strong process management.

We make a huge impact on thousands of companies in the U.S. and abroad by enabling them to be more efficient and effective at running their business. Many of the features we offer — in particular, Machine Learning and AI-driven scheduling and dispatch automation — are light-years ahead of what currently exists on the market, and we love to hold this position. 

As Principal Engineer you will: 

• Own: Own from end to end the short and long term technical vision of your team

• Design & Revamp: Design, implement and improve critical systems and components powering ServiceTitan stack; improve the security, availability, reliability, and performance of our products; drive/participate in all major architectural and strategic decisions especially those relating to scale

• Improve Efficiency: Build tools to increase efficiency of all our engineers; improve performance, processes, and quality across the whole engineering team

• Discover: Identify opportunities to extract or develop systems beneficial for multiple teams

• Empower: Mentor and guide Engineers across engineering as a whole

• 60% development / 40% working on everything else

• Teambuilding: Work closely with Recruiting — in particular, interview candidates and co-own activities related to lead generation (e.g. tech talks) and screening (HackerRank tests)

• Strategy: Contribute to the roadmap and resource planning

• Measure Success: Determine metrics for success and constantly measure them

• Collaborate: Communicate effectively with cross-functional teams, engineers, Product Managers, customers, and partners

To be successful in this role, you'll need: 

• 8+ years of industry experience, including with large scale enterprise web/saas applications

• 3+ years of experience on senior engineering roles (designing APIs, abstractions, and tools used by other engineers)

​​​​​​​Expert-level knowledge of:

• Microsoft .NET technology stack (C# / .NET, ASP.NET MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other)

• HTML5 and JavaScript; experience such front-end frameworks as React and Knockout.js is a plus

• Taking existing monolithic applications to a domain based, service-driven paradigm

• Experience with large scale 3rd party integrations

• Basic Microsoft Windows administration skills including IIS administration

• Performance / reliability monitoring tools (e.g. New Relic, DataDog, Application Insights)

• Log / Metric collection and analysis tools (e.g. Elasticsearch-Logstash-Kibana, DataDog, Interana)

• Git, unit testing, debugging, profiling, Visual Studio, JIRA and other tools that are typically used by developers on Microsoft technology stack

• Continuous integration and continuous delivery methodologies and tools (TeamCity or similar)

• Administration and building automation for Azure, AWS or other public cloud technology

• Ability to empathize with our users and champion for their experience.

• Strong communication and technical writing skills

• B.S., M.S. or PhD in Computer Science, Physics, Engineering or a related technical field.

Qualifications

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Job Description

The engineering organization at ServiceTitan is looking for a leader who will build the data strategy to support our growth now and in the future. The ideal candidate will have experience with architecture of big data platforms, understanding of data science, and have grown and managed engineering teams. Ideal candidates will meet most, if not all, of the following criteria.

As our Senior Manager, Data Strategy, you will:

• Define, prioritize, and deliver the strategy, architecture and implementation of platforms and tools for enabling real-time, data-driven decision making and customer insights across the ServiceTitan portfolio of products.
• Establish a well-coordinated technology roadmap for data products, leveraging engineering in support of the broader company product and growth goals. The roadmap should deliver a mix of short-term wins and long-term capabilities for scale.
• Design architectural frameworks for data entities, both internal and external, and develop data pipeline, storage, retention and integration methodologies including overall data governance.
• Research and stay abreast of new technologies and industry trends. Incorporate new ideas that are well suited to advance the goals of ServiceTitan.
• Hire, manage, grow and retain a high performance team that can meet both present and future needs by increasing and scaling data-driven decision making across the organization.
• Partner with Data Science, IT, and other organizations to ensure effective reporting, dashboards, insights, analytics, and data-driven decision making are available to the business.
• Ensure tools used are appropriate and suitable for the problem. Leverage AI/ML when necessary.
• Ensure integration of data collection with data science requirements both for model development and real-time model execution.
• Develop and implement solutions for data quality validation and continuous improvement.

To be successful in this role, you'll need:

Preferred Experience

• AI & Machine Learning understanding
• Infrastructure automation technologies like Docker and Kubernetes.
• Event Driven Architecture
• Experience developing architectures that process data at scale and low latency
• Strong understanding of integration methods, APIs and services using REST.
• Demonstrated ability to adapt to new technologies and learn quickly
• Strong written and presentation communication skills

Preferred Technologies

• Data warehousing and data modeling
• Azure (Data Factory, Data Lake, SQL Data Warehouse
• Microsoft Business Intelligence (Power BI)
• Microsoft SQL Server, PostgreSQL
• Data reporting and visualization

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Job Description

You will be part of the Engineering leadership team at ServiceTitan responsible for the technical direction of our product. We provide exciting opportunities to make an immediate impact in our rapidly growing startup. We are quality minded, use the most modern tools on the Microsoft .NET platform, have an amazing culture, and love to solve complex problems. Over 50,000 people depend on our software to perform all their daily activities.

We are looking for someone to lead all technical aspects of an engineering team at ServiceTitan. We need a highly technical, forward-looking, leader who will own the technical vision of a squad and be accountable for the successful execution of that vision. We also desire those who can balance rapid iteration and development with high product quality expectations and who are innovative and comfortable with ambiguity.

As our Staff Software Engineer, you will:

• Own from end to end the short and long term technical vision of your squad
• Be responsible for all major technical decisions for your squad (a successful lead will be able to influence the decisions of their team without having to make all of them)
• Provide technical mentorship and guidance to engineers within your team and others
• Help your team to improve the technical quality of their work through regular technical design and code reviews
• Share your technical knowledge and expertise through regular tech talks and/or blog posts
• Communicate effectively with engineers, product managers, customers, partners, and other leaders

To be successful in this role, you'll need:

• We expect that as an individual contributor, you are a role model
• You will be expected to guide the technology decisions of your team, while contributing alongside them
• Equivalent of 5+ years of experience on senior engineering roles (designing APIs, abstractions, and tools used by other engineers)
• Equivalent of 8+ years of industry experience
• Expert-level knowledge of:
  • Microsoft .NET technology stack (C# / .NET, ASP.NET MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other)
  • HTML5 and JavaScript; experience with Typescript and React is a plus
  • Git, unit testing, debugging, profiling, performance monitoring
• Strong communication and technical writing skills

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Job Description

As a UX writer at ServiceTitan, you’ll work closely with members of the Product, Service Design/UX, CX, and Documentation teams to build UI experiences that offer our users clean and clear workflows when using our products, helping us reshape product features and concepts so they're more intuitive and easy to use.

An experienced writer for product and advocate for our users, you'll use your UX tool box and methods, including design thinking, data, and empathy, to help our product team enhance the user experience across all our feature components, while identifying opportunities for improvement. Additionally, you’ll be our go-to expert for all things in-app copywriting and editing to help others in the org support the overall vision of the UI/UX experience.

As our UX Writer, you will: 

• Write and edit UI text for web and mobile interaction flows to help users use our products, including but not limited to feature naming, product tours, error messages, and instructional content 
• Lead content audits to identify opportunities and drive consistency across the product
• Edit and manage existing in-app content and UI copy elements in our design system
• Contribute to our content guidelines and promote UI best practices and standardization across all our products
• Manage and prioritize projects with multiple stakeholders across different teams within the product org 
• Understand VOC/customer needs in building features, including participating in research and visiting customers on site
• Ability to critique the style, interface, and interaction flow of applications and experiences
• Collaborate with, influence, and drive consensus with product managers, design, stakeholders and their feedback
• Work with other writers to define a cohesive narrative across the product and documentation, including meeting UI and in-app copy writing/editing standards 
• Complete high-quality work in a fast-paced, deadline-driven environment 

To be successful in this role, you'll need:

• Bachelor's degree in English, Communications, Technical Writing, UX, HCI, or equivalent 
• 2+ years of relevant experience in producing content for digital products
• Experience in conceptualizing and strategizing delivery of UX content, including, but not limited to, user interface copy, in-app/microcopy, user education as an in-app experience, UI style guides, or product launch content
• Experience working with lightweight markup languages (Markdown) and GitHub
• Ability to manage multiple projects  

Preferred Skills 

• Experience working with SaaS products 
• Experience collaborating with product managers, QA, design, technical writers, and other members of the product org in an Agile environment, including localization teams
• Experience using design or other collaboration tools (InVision, Zeplin) for effective communication across projects and teams
• Familiar with JIRA/Confluence
• Strong interest in emerging trends in the UI/UX space and content strategy

Portfolio Submission

Please submit a writing portfolio (3–5 samples) that demonstrates your ability to produce simplified user experiences through captivating and engaging in-app, UI content. 

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Job Description

Our Sales team is a turbocharged V12 engine that drives the entire company forward by bringing our software platform to new customers - every single day. We are a tight-knit, high-energy crew that comprises Sales Development, Account Executives, and Sales Operations. We have a shared passion for helping residential contractors take their business to the next level, and nothing makes our team happier than seeing stellar feedback from customers who have had the opportunity to leverage ServiceTitan.

You will be part of a purpose-driven team that provides an extraordinary product and makes an extraordinary difference in customers’ lives. Customers will be excited by the product you show them, and they will embrace you and thank you for changing their lives the next time you see them.

As our Account Executive, you will:

• Own, manage, and drive the full sales process from first contact through close
• Perform product demonstrations to interested customers using screen share and videoconferencing technology
• Build honest relationships and genuine rapport with potential customers
• Generate and maintain expert knowledge of the ST Product, the home services industry, competition, market happenings and trends.
• Help potential customers discover unmet needs and how we can deliver extraordinary value
• Build a strong, vertical-focused sales pipeline with or without inbound leads
• Suggest and/or create sales materials that will help close business
• Maintain a complete, accurate, up-to-date sales pipeline, forecast, and activity log

To be successful in this role, you'll need: 

• An honest and genuine approach to helping potential customers
• Proven, successful sales experience in a B2B SaaS environment
• Track record of meeting and exceeding your sales quota (we’ll ask for proof)
• Ability to handle objections and demonstrate value
• Ability to articulate product value proposition with any level of detail or brevity
• Highly intelligent, passionate, ambitious, and a team player
• Strong interpersonal skills and friendly professional demeanor on the phone
• A tenacious work ethic with the desire to be a top performer
• A willingness to perform Outbound in addition to Inbound Sales
• The ability to close business and create urgency with prospects while maintaining rapport and keeping the potential clients best interest in mind 
• Bachelor's degree required

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Job Description

Technical Writer (Contract) - Up to 6 months, full time.

ServiceTitan is looking for a contract technical writer to support the Documentation team backlog, including creating engaging content that helps our internal and external customers excel at self-sufficiency when using or troubleshooting the product. Includes other doc-oriented tasks as requested by the Documentation team manager, such as producing release notes and other customer-facing help material to support rollouts and other needs. 

Contract length: up to 6 months

Required

• Experience: 3 to 4 years of professional writing end-user/internal documentation (help, FAQs, related documentation) in a fast-paced tech environment

• Education: Bachelor's degree in English, Technical Communications, Computer Science, Creative Writing or equivalent

• Technical skills: Proficient in Google Suite (Drive, Docs), JIRA/Confluence, and component-based authoring tools such as Contentful

Responsibilities

• Support all documentation tasks in the Docs team backlog, including create new content and edit existing documentation as needed

• Revise other help content as directed by the technical writing manager, including but not limited to internal documentation to assist our internal support team

• Conduct peer reviews of other team members and provide actionable feedback to ensure consistency and quality assurance across all content 

• Work and collaborate with the technical writing team, product managers, subject matter experts, support teams, and other members of the org to ensure all documentation is correct and meets style guidelines as set by the writing team. 

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