Overview

In a Technical Support role for our Services team, you are responsible for supporting our customers and delivering a world-class support experience. You work closely with store owners to troubleshoot and resolve issues via email, live chat, and occasional phone calls. 

Please note - this role is a remote contract role based in Ireland.

What you'll do

• Live by and champion our core values: #accountability, #collaboration, #iteration, #details

• Use your technical expertise and customer service skills to resolve questions and issues for our online merchants

• Communicate clearly in writing to both technical and non-technical people

• Communicate clearly in writing in a timely manner via live chat

• Communicate clearly and effectively via phone with customers on the premium plan

• Identify patterns, recommend improvements, and filter out unimportant issues

• Contribute to the ongoing development of documentation and best practices

• Assist with successful on-boarding of new customers

What you'll bring

• Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred

• Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen

• A passion for problem solving and the humility to ask for assistance

• A sense of urgency and a satisfaction from going above and beyond to provide solutions

• Ability to work remotely and desire to make an impact at a boot-strapped start-up

• Excellent customer service and English fluency (written and spoken)

• A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor 

• Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)

• Ability and desire to work flexible shifts shifts

• 2+ years of experience in technical customer support at a SaaS company, or similar

Overview

The Content Marketing Associate plays a critical role in driving the creation and execution of merchant-facing content to educate, engage, and enable Recharge brands. As the owner of Recharge’s content, you will be responsible for developing high-impact, data-driven content such as case studies, blogs, decks, playbooks, webinars, and other merchant-dedicated resources.

You will collaborate cross-functionally with team members on Customer Marketing, Product Marketing, and Customer Success to create content that supports marketing campaigns, lifecycle communications, and customer enablement.

The ideal candidate is a creative storyteller who excels at creating informative content that resonates with merchants while aligning with Recharge’s overall business goals. If you’re passionate about content creation, have experience with a variety of formats, and have a knack for written communication—this role is perfect for you.

What you’ll do

Content creation:

• Own the development of content including blogs, case studies, playbooks, webinars, etc.
• Ensure content is data-driven and aligns with merchant needs, providing valuable insights and tools that drive business outcomes.
• Propose co-marketing opportunities with brands to increase brand visibility, and create value for both Recharge and the partner brand.

Cross-functional partnerships:

• Collaborate with Customer Marketing, Product Marketing, and other stakeholders to create and deliver content that aligns with timely marketing initiatives, including product launches. 
• Partner with internal teams to identify content gaps and opportunities for improving the merchant experience.

Event support:

• Create and adapt content for merchant-facing events.
• Assist with speaker selection, preparation, and content for Recharge’s annual user conference. 

Content distribution and optimization:

• Develop a process to ensure content is effectively distributed across multiple internal teams/channels for maximum reach.

What you’ll bring

• 3+ years of experience in content marketing, preferably in the ecommerce, SaaS, or B2B space.
• Proven ability to own end-to-end content creation, from ideation to distribution, across various formats including blogs, reports, case studies, and webinars.
• Strong writing, editing, and storytelling skills with a commitment to producing high-quality, impactful content.
• Familiarity with SEO best practices and content optimization strategies to drive organic web traffic.
• Ability to leverage data and analytics to inform content strategy and drive continuous improvement.
• Excellent project management skills, with the ability to manage multiple content initiatives and meet deadlines in a fast-paced environment.
• Passion for ecommerce, subscriptions, and empowering brands to succeed through valuable content.

Overview

We are looking for a Business Development Representative to be a key member of our growing Sales team. The Business Development Representatives drive impact at Recharge by identifying and qualifying a high number of quality leads and communicating Recharge’s value proposition to prospective merchants during the initial phase of the sales process. 

We are looking for Volume. Your responsibility will be to produce leads, book demos and prep a sale for close by prospecting, researching and qualifying prospective clients. We have clear paths forward to Sales or Partnerships and champion those who bring their best to the team every day.

Start ups aren’t for everyone - being unafraid to fail fast and jump up faster takes a lot of grit. We’re grateful for the powerhouse team we have in place and would be excited to bring on another tenacious, forward thinking person on board.

*Please note: While Recharge is a remote-first company, our sales team is based out of two hubs (Toronto, Canada and Lehi, Utah), so we are looking for candidates to work in-office at our Toronto location on a full-time basis.

What you’ll do

• Live by and champion our values: #accountability, #collaboration, #iteration, #details.
• Help drive sales growth through new customer acquisition and surfacing of under-penetrated pipeline.
• Identify and target emerging merchants; while conducting and observing discovery calls to learn more about what the merchant is looking to achieve.
• Use a variety of channels including cold calling, emailing, video and social selling to connect and book meetings with prospective merchants.
• Communicate Recharge’s value proposition and technical abilities to prospective merchants during the initial phase of the sales process. 
• Transition engaged merchants into the hands of the Sales team based on an acceptance-oriented methodology.
• Independently manage a pipeline with multiple prospects, utilizing Salesforce and Outreach.io to document progress and drive these accounts simultaneously.
• Gain extensive experience working closely with our sales, marketing and partnership teams.
• Act as a brand ambassador for Recharge and create a fantastic first impression with our merchants.
• Learn to sell effectively in a dynamic, innovative, fast-paced environment.

What you’ll bring

• 0-2 years of inside technology sales experience with a history of success in a consultative sales environment.
• Excellent written/verbal communication and interpersonal skills
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced, dynamic environment
• Strong problem-solving skills
• High energy and a positive attitude even when dealing with rejection
• Ability to meet and exceed achievable targets
• High degree of motivation and a self-starting attitude
• Ability to thrive in a quickly changing environment and deal with ambiguity
• Bachelor’s degree or equivalent experience desired
• Knowledge in Salesforce/Hubspot CRM a plus
• Knowledge of the ecommerce industry a plus

Senior Data Analyst, Product Analytics

Recharge is positioned to support the best Direct-To-Consumer ecommerce brands in the world. We are building multiple AI-based analytic products that revolutionize how our merchants leverage insight to retain and grow their business. 

We are looking for a data scientist who is value driven and passionate about providing actionable insights and helping to create data products that our product and growth teams can leverage. As a data scientist you will be working on both product analytics as well as advanced analytics projects working closely with data engineering and product to deliver value to our merchants through analytics and insights

You will be responsible for preparing data for prescriptive and predictive modeling, driving hypotheses, applying stats, and developing architecture for algorithms. 

What you’ll do

• Live by and champion all of our core values (#ownership, #empathy, #day-one, and #humility).

• Collaborate with stakeholders in cross-projects and team settings to identify and clarify business or product questions to answer. Provide feedback to translate and refine business questions into tractable analysis, evaluation metrics, or mathematical models.

• Perform analysis utilizing relevant tools (e.g., SQL, Python). Provide analytical thought leadership through proactive and strategic contributions (e.g., suggests new analyses, infrastructure or experiments to drive improvements in the business).

• Own outcomes for projects by covering problem definition, metrics development, data extraction and manipulation, visualization, creation, and implementation of analytical/statistical models, and presentation to stakeholders.

• Develop solutions, lead, and manage problems that may be ambiguous and lacking clear precedent by framing problems, generating hypotheses, and making recommendations from a perspective that combines both, analytical and product-specific expertise.

• Work independently to find creative solutions to difficult problems.

• Effectively communicate analyses and experimental outcomes to business stakeholders, ensuring insights are presented with clear business context and relevance.

• Write and maintain technical documentation for the data models and analytics solutions.
   

What you'll bring

• Bachelor's degree ,or equivalent work experience, in Statistics, Mathematics, Data Science, Engineering, Physics, Economics, or a related quantitative field.

• 5+ years of work experience using analytics to solve product or business problems, performing statistical analysis, and coding (e.g., Python, R, SQL) 

• Preferred experience in leveraging LLMs to address business challenges, and familiarity with frameworks such as Langchain.

• Experience developing and operating  within Snowflake

• Expert in translating data findings to broader audiences including non-data stakeholders, engineering, and executive leadership to maximize impact

• Preferred experience in dimensional modeling in dbt 

• Experience working on advanced analytics models (machine learning or learning based models) that accomplish tasks such as making recommendations or scoring users.

• Ability to demonstrate high self-sufficiency to take on complex problems in a timely manner

• Consistently navigates ambiguous technical and business requirements while making flexible technical decisions

• Consistently delivers technically challenging tasks efficiently with quality, speed, and simplicity

• Payments and/or Ecommerce experience preferred

Our Stack

Vertex ai, Google Colab, Looker, Dbt, Snowflake, Airflow, Fivetran, CloudSQL/MySQL, Python (Pandas, NumPy, Scikit-learn) , Gitlab, Flask, Jinja, ES6, Vue.js, Saas, Webpack, Redis, Docker, GCP, Kubernetes, Helmfile, Terraform, Ansible, Nginx

Overview

As a Technical Writer on the Product Support team, you will be responsible for ensuring an accurate and comprehensive library of Recharge knowledge. This includes maintaining our external Help Center and internal Knowledge Base, as well as creating net-new content as new features are created. This role is a perfect fit for those with a great eye for detail, as you'll be required to ensure our published works are consistent with product updates and releases. While the Product Support team is collaborative, you will be responsible for managing specific product lines and feature releases, so project management experience is a bonus. This role requires exceptional written and verbal communication skills, as well as the ability to constantly be critically thinking and assessing any knowledge gaps.

What you’ll do

• Live by and champion our values: #accountability, #collaboration, #iteration, #details
• Use your ability to simplify complex issues and technical writing expertise to create product documentation that boosts the excellence of both our merchants and agents. 
• Execute on a user-journey based learning approach to ensure customers are leveraging the Recharge platform to deliver business value.
• Communicate with Product Support Engineers, Product managers and other stakeholders when product additions or changes are being developed that require documentation.
• Assist with writing internal training modules, internal guides and documentation, and macros
• Maintain our existing internal & external product documentation
• Meet deadlines for content tasks
• Prioritize documentation tasks based on shifting Product priorities

What you’ll bring

• Proficiency with technical writing and communication – grammar, spelling, syntax, style
• Skillful at breaking down complex information into easily understood sections for a less technical audience
• An exceptional eye for detail with excellent organizational and communication skills
• An instinct for recognizing when knowledge is missing and a passion for closing the gaps
• Confidence in sharing information
• A ‘winning as a team’ attitude and a polite, patient, caring, calm, and professional demeanor 
• Ability to juggle multiple projects and priorities
• 1+ years of experience at Recharge training/technical writing or 2+ experience in training/technical writing at a SaaS company
• Ability to pass a written assessment on writing skills

Overview

We are looking for a motivated and energetic individual to help shape the future of subscription commerce by crafting a best-in-class sponsored event marketing strategy for Recharge, the leading e-commerce subscription technology provider. You’ll drive pipeline and revenue by spearheading regional activities and events in close collaboration with sales.

We’re a high-growth, collaborative team that is passionate about revolutionizing subscription experiences. We’re looking for a strategic and results-oriented event marketing leader with a proven track record in the B2B SaaS space, who thrives in a fast-paced environment and possesses exceptional communication and coordination skills to orchestrate impactful events across various channels. 

What you’ll do

• Partner strategically with sales to develop targeted event programs that amplify the Recharge brand and generate high-quality leads.
• Leverage your expertise to build consensus and excitement for event initiatives through clear communication and data-driven insights.
• Lead the execution of events across both partner and direct sales channels, ensuring seamless coordination with all stakeholders.
• Collaborate closely with marketing operations and BDR leadership to optimize lead follow-up processes and maximize conversion rates.
• Foster a collaborative spirit by working hand-in-hand with creative, content, partner, PR, and product marketing teams.
• Analyze event data to measure success and communicate key learnings to marketing, sales, and leadership, identifying opportunities for continuous improvement.
• Ideate, develop and execute unique event activations that will drive prospect, merchant and partner engagement with Recharge. 
• Live by and champion our values: Accountability, Collaboration, Iteration and Details

What you’ll bring

• 5+ years of experience in B2B marketing, with a minimum of 5 years focused on successful field marketing initiatives.
• Demonstrated ability to plan, execute, and measure the ROI of events from conception to post-event follow-up.
• A proven track record of driving measurable results for inside sales organizations.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Exceptional communication and interpersonal skills to build strong relationships across departments and external partners.
• A passion for collaboration and a commitment to exceeding expectations.
• A love for travel; requires an average of travel twice a month (50% per year). 
• Bachelor's degree or equivalent desired.

Overview

We are looking for an experienced Senior Corporate Counsel to join Recharge’s legal team. As a member of the legal team, you will work closely with colleagues across multiple internal functional groups on a wide range of corporate matters, including capital raising, corporate governance, securities law compliance, strategic transactions, and subsidiary management. This role reports to the Head of Legal.

What you’ll do

• Live by and champion our values: #accountability, #collaboration, #iteration, #details
• Provide strategic legal counsel and guidance to the organization on a wide range of corporate, securities, and transactional matters, balancing business objectives with relevant legal compliance requirements and risks
• Draft and review board and stockholder minutes and consents,  board materials, and stock repurchase, transfer, and other related agreements
• Manage corporate governance of domestic and international subsidiaries, including drafting corporate approvals, coordinating with accounting and audit teams, local counsel, and directors and shareholders/members to prepare and file annual returns, financial statements, extra-provincial registrations, and other filings
• Quarterback capital raising and other strategic transactions (including M&A), including drafting deal documents, ancillaries, and disclosure schedules, coordinating internal teams, managing outside counsel, performing/preparing for due diligence, and facilitating closings
• Help manage and expand a global equity program based on business objectives, budget/resources, and operational capacity, and partner with the People/HR and Accounting teams on stock administration and equity education.
• Research and interpret regulations, laws, statutes, and guidelines, including but not limited to the Securities Act of 1933 and the Securities Exchange Act of 1934, with respect to strategic growth initiatives of the company, and draft related SEC and other disclosures
• Develop, implement, and improve policies and procedures to ensure compliance with state, federal, and other applicable securities and governance laws and regulations
• Collaborate with teams across Recharge, including FP&A, Accounting, People/HR, and Marketing, on a range of projects and compliance processes
• Support and flex into other practice areas, including employment and regulatory work, based on bandwidth and team need
• Enable continued growth of Recharge and the legal team by helping to identify and implement improvements in processes, policies, forms, and operations 

What you’ll bring

• JD from an ABA-accredited U.S. law school with strong academic credentials
• Active member of a recognized state bar in the United States
• 7+ years of relevant experience
• Experience representing emerging growth companies, especially at a mid- to late-stage private company and/or fast-paced public company
• Able to triage a heavy workflow, setting appropriate expectations with internal clients and delivering results efficiently and effectively
• Excellent communication skills, both written and verbal, and ability to interact effectively with various levels of staff and management in various departments
• Excellent analytical and organizational skills with the ability to prioritize and manage several simultaneous projects under deadline pressure and in a fast-paced environment
• Able to identify and analyze legal issues, draft key documents, and present clear recommendations
• Detail-oriented and driven to do things right
• Self-motivated with a passion for taking ownership of your work and delivering outcomes
• Effective in a dynamic environment, adapting to, and managing change in a positive and proactive manner
• A team player with a “winning as a team” attitude
• Ability to work remote-first in a rapidly scaling organization

Overview

We're hiring for a Sales Engineer to help address the growing demands of our Revenue teams. This person will have a profound impact on both the sales engineering and sales teams by directly influencing the success of our sellers. You will be instrumental in resolving critical technical challenges that merchants encounter, driving solutions that require advanced problem-solving skills and meticulous attention to detail. Your contributions will be pivotal in navigating complex situations, ultimately enhancing the overall performance and effectiveness of the entire sales organization.

Sales Engineering is the technical validation and solutions arm of the Sales team. We partner alongside the Account Executives to qualify merchant requirements, determine available solutions with Recharge, both out of the box and using our API, and verify solutions will meet business cases.

The Sales Engineering team stands out as we enable the sales team to perform at a higher level, influence product development, ensure customer satisfaction and contribute to net new revenue growth at Recharge.

What you’ll do

• Drive revenue growth by delivering tailored technical solutions that address the specific needs of customers leading to successful sales conversions.
• Enhance a merchant’s experience by resolving complex technical issues quickly and effectively, ensuring seamless integration of Recharge products
• Collaborate with the sales team to strategically position products in the market, demonstrating technical value that aligns with merchant goals.
• Lead technical presentations and product demonstrations that clearly articulate the benefits and capabilities of solutions, fostering customer trust and confidence.
• Optimize the sales cycle by identifying and addressing potential technical roadblocks early, ensuring a smoother and faster pathway to closing deals
• Influence product development by communicating merchant feedback and market needs to internal teams, contributing to the creation of more competitive and effective solutions.
• Live by and champion our values: Accountability, Collaboration, Iteration and Details

What you’ll bring

• Proven technical proficiency with a strong foundation in the principles of problem solving, e-commerce, REST APIs, and communication.
• Excellent problem solving skills with the ability to quickly understand complex systems and propose effective solutions to technical challenges.
• Strong communication and presentation skills, capable of translating technical concepts into clear, value-driven messages for both technical and non-technical audiences.
• Hands-on experience in Pre-sales engineering, showcasing the ability to work collaboratively with sales teams and merchants to drive successful outcomes.
• A track record of continuous learning and adaptability, with demonstrated willingness to stay current with evolving technologies and industry trends.
• Familiarity with CRM tools and Sales processes, with a focus on using technical knowledge to influence and support sales strategies.
• Bachelor’s degree in a related field (e.g. Computer Science, Engineering, or similar), or equivalent practical experience, combined with a commitment to ongoing professional development.
• Ability to work CST or MST timezones in order to support our West Coast sales team and APAC deals.

Overview

In a Technical Support role for our Customer Success team, you are responsible for supporting our customers and delivering a world-class support experience. You work closely with store owners to troubleshoot and resolve issues via email, live chat, and occasional phone calls.

Please note, our Technical Support team works in shifts to provide 24/7 support to our merchants. This role will be an EST shift and hours will be from 8am-5pm EST.

What you'll do

• Live by and champion our core values: #accountability, #collaboration, #iteration, #details

• Use your technical expertise and customer service skills to resolve questions and issues for our online merchants

• Communicate clearly in writing to both technical and non-technical people

• Communicate clearly in writing in a timely manner via live chat

• Communicate clearly and effectively via phone with customers on the premium plan

• Identify patterns, recommend improvements, and filter out unimportant issues

• Contribute to the ongoing development of documentation and best practices

• Assist with successful on-boarding of new customers

What you'll bring

• Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred

• Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen

• A passion for problem solving and the humility to ask for assistance

• A sense of urgency and a satisfaction from going above and beyond to provide solutions

• Ability to work remotely and desire to make an impact at a boot-strapped start-up

• Excellent customer service and English fluency (written and spoken)

• A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor 

• Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)

• Ability and desire to work flexible shifts shifts

• 2+ years of experience in technical customer support at a SaaS company, or similar

Overview

As a Renewals Manager at Recharge, you will play a critical role in driving customer retention by managing the renewal process for our clients' contracts. Your responsibilities include collaborating closely with Customer Success, Operations, Data, and Account Executives to prioritize revenue opportunities and streamline our process. You will communicate with customers about their upcoming contract renewals, identify opportunities for growth, and guide these opportunities to contract completion.     

What you’ll do

Renewals

• Oversee the end-to-end renewal process for all assigned contract renewals, ensuring timely and successful contract renewals.
• Identify opportunities for upselling and cross-selling additional products or services to existing customers 
• Work closely with cross-functional teams to ensure a smooth renewal process
• Own the renewal process and identify key areas of improvement, driving change through internal training and process documentation

Data Management and Analysis:

• Ensure Data quality and hygiene of renewals using both Salesforce and Ironclad 
• Own the Renewal close process ensuring the accuracy of information provided by the CSM team
• Work closely with the Field Operations team on reporting and analytics to track upcoming renewals, key metrics and early indications of risk

Collaborating

• Collaborate with Account Executives to assign and successfully close upsells and expansion opportunities
• Work closely with the Finance team on contract amendments and downgrades 
• Continuously drive automation within the renewal process working closely with the Revenue Systems team 
• Partner with CSM leadership and Field Operations to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency

Live by and champion our values: Accountability, Collaboration, Iteration and Details

What you’ll bring

• Bachelor's degree highly preferred
• 2-3 years in Sales, Business Development, Customer Success or related field
• Ability to work remote-first in a rapidly scaling organization
• Can track and prioritize work based on deadlines
• Strong communication and collaboration skills to work across cross-functional teams
• High attention to detail with an ability to stay organized across multiple tasks
• Previous experience working in Salesforce
• Ironclad knowledge is a plus 
• Willing to travel as needed (~10%)

Role Overview

The Storefront Team at Recharge is responsible for storefront widgets and backend services. These inject Recharge features; Subscriptions, Bundles, and Loyalty benefits into our merchant’s checkout experience. They handle 2.5M+ sessions per day and are some of our highest scale components in our platform. Checkout performance is critical to driving merchant revenue. As a result our widgets require high performance and stability.

In addition to the front-end widgets, the team is also responsible for supporting back-end services consisting of SQL/document databases, a CDN, event-driven messaging systems and REST APIs.

Our Tech Stack: Python, Fastapi, Flask, Vue.js. React, Remix, GCP, SaaS, MySQL/NoSQL, Terraform, Docker, Kubernetes, Splunk, SignalFx, Sentry

Who you are

We recognize that there are a variety of personalities and work styles. Here are some facets of people who enjoy working at Recharge engineering:

• You love remote work, but not working alone. You love not commuting to work, but you also love collaborating to clarify, confirm, theorize, figure out, and decide on solutions to problems
• You love tackling challenges on different fronts like code, infrastructure, documentation, and evangelizing new libraries and services to stakeholders
• You love the fast-paced nature of the eCommerce world
• You love rapid iterative design, testing, and development while gaining context and understanding along the way. You can recognize when you know enough to take the next useful step to deliver value.
• You are good at breaking up work into near, mid, and long-term phases so you can deliver value all along the way as you work toward a clear overall direction.
• You are good with working around existing systems and developing creative solutions to new and difficult problems.

Execution: You want to get things done. You’re energized by getting product in front of customers, and prefer an iterative approach with regular deliveries to your stakeholders versus all-at-once major releases. You hold yourself accountable for shipping regularly. You understand customer feedback is key in building the right thing and are flexible to handle changes in direction. 

Engineering excellence: You have experience in a variety of contexts, working with frontend, backend, infrastructure, and data. You’re confident reviewing PRs, discussing optimization strategies, and getting into the details as needed to make sure a high-quality product goes out the door.

Communication: You are a sound communicator across multiple mediums, including in-person, video, chat, and written documentation. 

Pragmatic: You productively work with your leadership, your product counterparts, and your team to deal with the realities on the ground on a day-to-day basis. You know plans change and markets change, and you believe you have what it takes to respond effectively to them.

Kindness and respect: You believe that there’s a right way to be part of the team, and it comes from having respect for yourself, your team, your leaders, and your stakeholders. You engage in meaningful exchanges, valuing feedback and diverse perspectives.

What you’ll do

• Live by and champions all of our core values (#accountability, #collaboration, #iteration, and #details)
• Build, maintain, and debug high-impact, high-performance, high-scale products enabling our merchants storefront experiences.
• Perform thorough code reviews and provide useful constructive feedback.
• Embrace rapid iterative design, testing, and development to gain context and understanding along the way informing the next useful step in delivering value
• Develop proof of concepts and incremental features within the merchant experience ecosystem, while ensuring contributions meet Recharge design and code standards
• Investigate, analyze, and evangelize programming methodologies
• Champion good habits (development techniques, security, and tech debt balance) amongst your peers while advocating for improved engineering standards, tooling, and processes
• Collaborate with product and engineering management to inform roadmap timeline and identify approaches to release product features incrementally
• Participate in all phases of the Product Development Lifecycle with product and engineering management to inform technical viability of product and engineering initiatives for key stakeholders
• Contribute to cultivating a positive team environment
• Demonstrate a willingness to lean in as needed when duty calls
  
  

What you’ll bring

• Willingness to learn and experiment to reach a desired outcome
• A knack for engineering simple solutions to solve complex problems
• Experience building, launching, and supporting new product features
• Self-driven; pragmatic; a passion for taking ownership of your work and delivering outcomes
• Ability to demonstrate high self-sufficiency to take on and complete projects promptly
• Ability to work remote-first in a high-growth company
• We need our engineers to be versatile, display ownership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward
• Exceptional analytical, communication, and interpersonal skills
• Willingness to develop, maintain, and debug product features throughout the stack
• Demonstrable expertise with JavaScript, Python, and Cloud Platforms such as GCP or AWS

Experience / Education / Qualifications

• 3+ years of relevant backend development experience across back-end such as Python, Google services like Cloud Functions, MySQL, Redis.
• Familiarity with micro-service architecture
• 1+ years of experience with a major modern Web UI framework (e.g. ReactJS, Vue)
• Demonstrable cloud computing experience
• Prior e-commerce experience preferred
• Bachelor’s degree in Computer Science, or other STEM-related field or equivalent work experience

Bonus Experience:

• Experience in e-commerce
• Experience building within Shopify’s ecosystem

All that said, we know people have varied backgrounds. If you don't meet 100% of the requirements, but you know you can do the job, we believe in you! We'd love for you to apply anyway, and tell us why you'd be a great addition to the team.

Overview

We are looking for a highly collaborative and analytical Director of Strategy & Operations to join our rapidly growing team and play a pivotal role in driving impact across Recharge. You will spearhead the development and implementation of strategic initiatives aimed at enhancing operational efficiency, optimizing processes, and driving overall business performance. This role will report directly to our SVP, Operations and will support critical areas of the business.

Please note: while Recharge is a remote-first company, we have established two sales offices - one in Lehi, Utah and one in Toronto, Ontario. This will be a hybrid role, and you would be expected to go into either office 2-3 times per week. We are looking for this hire to be based in the Lehi area or the Toronto area.

What you’ll do

• Lead the analysis of key metrics and KPIs across the company in collaboration with the SVP, Operations.
• Analyze data and metrics to identify trends, opportunities, and potential areas for improvement.
• Develop and implement initiatives to streamline operations, enhance productivity, and achieve business objectives.
• Undertake high-impact, collaborative projects that require alignment across multiple functional disciplines and business units to optimize operational effectiveness,
• Drive strategic initiatives and provide thought leadership to identify and resolve issues hindering business success.
• Uphold and promote our company values: Accountability, Collaboration, Iteration, and Details.

What you’ll bring

• 5+ years of proven experience in business operations or consulting, with a track record of success in driving operational excellence.
• Ideally based in Toronto, ON or Lehi, UT and able to visit our Sales office when needed.
• Strong analytical skills and proficiency in data analysis tools and techniques.
• Exceptional communication and collaboration skills, with the ability to effectively interact with stakeholders at all levels of the organization.
• Strategic thinker with the ability to translate business objectives into actionable plans and initiatives.
• Detail-oriented and highly organized, with the ability to manage multiple priorities and deadlines.
• Deep understanding of roadmapping and business strategy.
• The ability to adapt to varying operational demands.

Overview

Recharge is looking for an experienced Staff Technical Enablement Manager to lead our partner enablement initiatives and support the successful implementation of Recharge solutions by our agency and technical partners. In this role, you will be responsible for maintaining and building content for our Partner Academy, developing technical training, and creating enablement content that bridges the gap between product knowledge and actionable resources for business, technical, and developer audiences. You'll play a critical role in enhancing the partner experience, ensuring that Recharge is integrated smoothly and effectively into our partners' projects.

This role is ideal for someone who is passionate about instructional design, enjoys facilitating connections with both partners and internal teams, and is comfortable working in a fast-paced, dynamic environment. You should have a strong ability to translate technical concepts into digestible content for our partners.

What you’ll do

• Lead Partner Enablement: Design and manage the Partner Academy, creating comprehensive training and badging programs that empower our agency and technical partners.
• Content Development:Develop and deliver business, technical, and developer guides to support the rollout of Recharge’s multi-product strategy.
• Technical Training: Build facilitation plans to support Recharge’s partner managers, focusing on the technical aspects of integrating Recharge APIs, SDKs, and developer tools.
• Program Management:Continuously assess and optimize the Partner Journey, identifying opportunities to improve onboarding, enablement, and the overall implementation experience.
• Collaboration: Work closely with Product, Marketing, and Partner teams to ensure that enablement content is aligned with product updates and partner needs.
• Metrics & Reporting: Establish success metrics and report on the effectiveness of partner enablement programs, making data-driven recommendations for improvement.

What you’ll bring

• 8+ years of experience in partner enablement, channel management, or technical training within a SaaS, fintech, or eCommerce company.
• Strong instructional design and facilitation skills, with a proven track record of creating and delivering effective technical training programs.
• Proficiency in reading and interpreting JavaScript SDKs and APIs, with the ability to translate technical content into partner-friendly enablement materials.
• Experience developing and executing accreditation programs, ideally for a technical or developer audience.
• Excellent communication skills, both written and verbal, with the ability to engage and educate technical and non-technical stakeholders.
• Experience with Shopify or similar eCommerce platforms is preferred, but not required.
• A self-starter attitude with the ability to work independently and manage multiple projects in a remote-first environment.
• Willingness to travel 25-35% domestically to internal offices and industry events.

Role Overview:

As the Partner Manager, EMEA, at Recharge, you will be a pivotal leader in driving our growth strategy and fostering relationships with our agency partners across the UK and Europe. Reporting directly to the Director of Channel - Revenue Development and Partnerships, you will play a key role in shaping and executing our channel management initiatives. This position offers the opportunity to lead strategic partnerships, drive indirect revenue growth, and contribute significantly to the international expansion of Recharge in the subscription commerce industry.

Please note: this is a remote contract role based in the UK.

What you’ll do

• Oversee the management of relationships with a diverse portfolio of e-commerce first digital agencies.
• Develop and execute comprehensive channel strategies to expand our agency partner network and increase sales of Recharge products.
• Achieve ambitious quarterly revenue targets, driving growth through effective partner enablement and support.
• Identify and prioritize high-potential agency partners, implementing initiatives to accelerate their growth within the Recharge partner program.
• Collaborate closely with cross-functional teams to align channel initiatives with overall business objectives and ensure seamless execution.
• Represent Recharge at industry events, conferences, and networking opportunities, cultivating relationships with new and existing partners.
• Drive thought leadership and industry best practices through community-wide enablement and marketing initiatives, positioning Recharge as a leader in subscription commerce solutions.

What you’ll bring

• 3+ years of proven experience in channel management, business development, or related roles, preferably in the payments, fintech, or ecommerce industry.
• Demonstrated success in driving revenue growth through strategic channel partnerships, with a track record of exceeding revenue targets.
• Strong leadership skills with experience developing high-performing strategic partnerships with autonomy.
• Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Experience working with digital agencies, particularly those specializing in Shopify, and a deep understanding of the overall ecommerce landscape including relevant technologies.
• Ability to think strategically with a results-oriented mindset, capable of developing and executing complex channel strategies.
• Bachelor's degree in Business Administration, Marketing, or a related field; MBA or relevant advanced degree preferred.

Overview

The QA group at Recharge is responsible for maintaining high quality software products through automated testing pipelines, manual feature testing, and product reliability monitoring. One of our current projects (and the one you’d be working on first) is an analytics suite designed to help merchants understand their business health, address customer issues, and prepare for growth. This product is a foundational part of our merchant experience and forms a core that many other products build upon. As a senior SDET, your work will have a meaningful impact on our business as we grow.

As an senior engineer in test you will:

• Work collaboratively with your fellow engineers and product counterparts to pragmatically develop products

• Develop automation tests to monitor and maintain health of Recharge product features as our codebase changes over time

• Review merge requests and pair with engineers to understand and review code as shipped

• Mentor more junior SDETs and be part of on-call rotations as needed to support our products

• Apply your own knowledge and experience to work through engineering challenges 

About You

Execution:You want to get things done. You’re energized by getting product in front of customers, and prefer an iterative approach with regular deliveries to your stakeholders versus all-at-once major releases. You see QA as a valuable stakeholder in enabling development teams, rather than an auditor simply finding bugs. You hold yourself accountable for shipping regularly. You understand merchant feedback is key in building the right thing and are flexible to handle changes in direction. 

Engineering excellence:You have strong experience in building complex systems, both in zero-to-one contexts and incremental changes to existing systems. You’re confident in contributing to both paradigms. You think about quality, reliability, and observability, and know how to take a risk-based approach in balancing these concerns with speed of delivery. (And, also, you’re pretty familiar with Python. You’re going to use it a lot here.)

Communication: You are a sound communicator across multiple mediums, including in-person, video, chat, and written documentation. You enjoy regular collaboration with others and believe it’s important to shipping out high quality work. While you understand the value of focused work, you believe that feedback from your peers and brainstorming on architecture is important to producing something great.

Pragmatic:You productively work with your leadership, your product counterparts, and your team to deal with the realities on the ground on a day-to-day basis. You know plans change as we learn, and you’re flexible to deal with those changes as they come. Fuzzy requirements are far more common than clearly defined customer expectations, and you’re able to help work through the ambiguity with your teammates.

Bias for action: You are independent and self-driven, with a high degree of ownership over problems. You err on the side of taking action when needed, and know how to balance this with the need to research and understand problems.

Kindness and respect: You strive to be a positive influence on the team. You have respect for yourself, your teammates, your leaders, and your stakeholders, and you expect that others have that same respect for you. You want this role to be a place where your contributions are understood and valued, and you want to work with others to make sure that happens.

Ambitious:You’re looking to grow. Whether that means a staff engineer role one day or a management role, you’re looking to push yourself and raise the bar for your teammates. You want to succeed, and you want to do the right things to succeed with us. You’re looking for a role where you can make a meaningful impact, because you know that’s the ticket upward.

Experience / Education / Qualifications:

• Typically, 5+ years of relevant software development experience across Python, Nodejs, JavaScript and/or TypeScript
• Experience working within different automated testing frameworks, including Playwright, TestCafe, or a comparable E2E testing framework
• Familiarity with micro-service architecture
• Bachelor’s degree in Computer Science, or other STEM-related field or equivalent work experience
• Prior e-commerce experience preferred
• Prior experience with analytics or other time-series data products preferred

Interested in joining Recharge but don't see a specific role that's the right fit right now? We'd love to hear from you and stay in touch about upcoming opportunities!

Overview

The Enterprise Customer Success Team at Recharge is looking for a Senior Technical Customer Success Manager who is driven, resourceful, and will use their consultative, critical thinking, and people skills to support our Recharge Merchant customers. The Customer Success team is critical to the success of our business, and by working with a portfolio of high-performing merchants, you will make an immediate impact by building long-term relationships and helping them drive business results.

What you’ll do

• Live by and champion our values: #accountability, #collaboration, #iteration, #details.
• Partner with our customers to understand their business objectives and goals, products purchased, challenges, technology stack, and more to ensure retention or contract renewal.
• Proactively surface blockers, deficiencies and opportunities for merchants to optimize revenue growth
• Collaborate with Enterprise Customer Success Managers to holistically oversee and consult on the technical components of our merchant’s subscription program
• Act as the lynchpin of technical solutions by collaborating with cross-functional teams @ Recharge. Work alongside Product, Technical Support, Professional Services and Engineering to investigate and determine the viability of project scopes
• Architect, propose and aid in the deployment of technically-oriented solutions for our top-tier merchants
• Assess, document and manage projects in SFDC/JIRA with an ability to drive momentum for on-target delivery 
• Leverage data points to drive analytical insights to merchants, with the ability to granularly form hypotheses and drive improved outcomes   
• Deep understanding of Recharge’s OOTB product, API’s and partner integrations

What you’ll bring

• 3-5 years minimum of experience in eCommerce, either at a brand or managing accounts at a SaaS company.
• 2+ years experience in a customer-facing role
• Working knowledge with JavaScript, CSS and API endpoints, 
• Proven success using data and analytics to create practical insights to build customer strategic plans.
• Excellent communication skills that can apply at all levels of organizations
• Expert technical aptitude with the ability to navigate conversations around complex technical concepts.
• Excellent resourcefulness and an ability to prioritize competing requests from customers while partnering internally with stakeholders to ensure success.
• Ability to work remotely and desire to make an impact at a high-growth company.

Overview

We are seeking a talented Graphic Designer to join our creative team! In this role, you will be responsible for executing the visual identity of our brand across various platforms. You will collaborate closely with the creative director, creative team, and other stakeholders across the org to develop compelling designs for brand strategy, event design, swag, paid social media, organic social media, and presentations.

The ideal candidate has a strong portfolio showcasing both digital and printed design projects, and a passion for creating visually engaging and cohesive brand experiences.

You should be comfortable working in a fast-paced environment and managing multiple projects simultaneously. If you are a problem solver at heart, have a knack for storytelling through visuals, and are eager to contribute to a brand’s visual identity, we would love to hear from you.

What you’ll do:

• Live by and champion our values: Accountability, Collaboration, Iteration & Details 
• Be a voice for the creative team process. How we intake projects, proof, share files, etc.
• Work alongside the broader creative team to help usher Recharge into the next phase of the brand.
• Execute the visual identity of our brand across digital and print platforms, ensuring consistency and creativity in every project.
• Stay up-to-date with industry trends and best practices.
• Manage multiple design projects simultaneously, prioritizing tasks, communicating with stakeholders, and meeting deadlines in a fast-paced environment.
• Utilize both Figma and Adobe Creative Suite to complete projects.

What you’ll bring:

• 3-5 years of graphic design experience with a SaaS company.
• Experience working collaboratively across both a marketing team and the broader org.
• A strong portfolio showcasing both digital and printed projects.
• Expertise in Figma and Adobe programs.
• A high attention to detail and enthusiasm for innovative graphic design.
• Solid understanding of brand strategy and the ability to translate it to your design work.

Overview:

We are seeking a talented and experienced Senior UX Designer to join our creative team! In this role, you will be responsible for leading and maintaining the design of our website. You will collaborate closely with the creative director, lead web developer, and other stakeholders to understand user needs, create wireframes, and conduct comprehensive research on competitors to ensure our website remains at the forefront of industry standards. 

The ideal candidate has a strong portfolio showcasing a deep understanding of UX principles, excellent problem-solving skills, and a passion for creating seamless user journeys. This candidate will also have the opportunity to work on branding and graphic design projects as needed.

If your strategic vision, dedication to innovative web experiences, and good page performance and conversion make you an ideal candidate, we would love to hear from you.

What you’ll do:

• Live by and champion our values: Accountability, Collaboration, Iteration & Details 
• Help establish a comprehensive website design, proofing, A/B testing, and QA process.
• Work closely with the lead web developer, head of growth marketing, head of product marketing and the creative director to audit the site for performance and content improvements.
• Work alongside the broader creative team to help usher Recharge into the next phase of the brand.
• Be a close partner to the web team on improving site performance and conversion.
• Manage multiple design projects simultaneously, prioritizing tasks, communicating with stakeholders, and meeting deadlines in a fast-paced environment.
• Ensure tidy and organized file management in Figma.

What you’ll bring:

• 5-7 years of UX experience with a SaaS company.
• Experience working collaboratively across both a marketing team and the broader org.
• Expertise in Figma and Adobe programs
• Thorough understanding of contemporary user-centered design methodologies
• A deep understanding of the end to end iterative UX process, including personas, scenarios, wire-framing, and high fidelity visuals
• Basic understanding of Javascript, HTML, CSS
• A high attention to detail and enthusiasm for innovative web design

Overview

In a Technical Support role for our Services team, you are responsible for supporting our customers and delivering a world-class support experience. You work closely with store owners to troubleshoot and resolve issues via email, live chat, and occasional phone calls. 

Please note - this role is a remote contract role based in Ireland.

What you'll do

• Live by and champion our core values: #accountability, #collaboration, #iteration, #details

• Use your technical expertise and customer service skills to resolve questions and issues for our online merchants

• Communicate clearly in writing to both technical and non-technical people

• Communicate clearly in writing in a timely manner via live chat

• Communicate clearly and effectively via phone with customers on the premium plan

• Identify patterns, recommend improvements, and filter out unimportant issues

• Contribute to the ongoing development of documentation and best practices

• Assist with successful on-boarding of new customers

What you'll bring

• Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred

• Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen

• A passion for problem solving and the humility to ask for assistance

• A sense of urgency and a satisfaction from going above and beyond to provide solutions

• Ability to work remotely and desire to make an impact at a boot-strapped start-up

• Excellent customer service and English fluency (written and spoken)

• A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor 

• Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)

• Ability and desire to work flexible shifts shifts

• 2+ years of experience in technical customer support at a SaaS company, or similar