The Flow Builder team is responsible for designing, developing, and supporting Postscript’s message orchestration platform. We are constantly improving on the current platform and adding new features that empower merchants to run their entire SMS business through Postscript. The Flow Builder product is experiencing fast growth and adoption leading to a number of new and exciting challenges to solve. We are looking for a motivated software engineer with an interest in building scalable and extensible products to join our growing team.  

As a Senior Backend Engineer on the Flow Builder team you will use your expertise and passion for building scalable and extensible distributed systems to help enhance our message orchestration platform, enabling our customers to engage their subscribers through conversational messaging. As a technical leader you will set the bar for the maintainability and performance of our systems. You will be given the autonomy to grow to your full potential and your work will directly impact our customers and Postscript’s bottom line.

Senior Backend Engineers at Postscript have a high impact on their team and on the wider engineering org through project leadership, technical expertise, and decision-making. As a Senior engineer you will guide your team in weighing technical constraints and business priorities to make the necessary trade-offs to deliver customer value. Our stack is currently React, Go, Python (Flask), within a mostly monolithic, AWS-managed architecture.

Your passion for building great products, especially in early-stage companies, will lead you to have a  significant impact on both our customers and business. In addition, you will have the opportunity to solve challenging problems and build out architecture and processes as we scale. 

This position is fully remote.

Primary duties

• Architect and build highly available, extensible, and scalable platform primitives and REST APIs for external and internal customers
• Take ownership and be creative with your solutions as you help deliver excellent products to our customers
• Contribute to the health of the team through honest and direct feedback as we iterate and improve on our processes
• Guide your team to make optimal technical and product design decisions
• Identify and execute on points of scale in order to maximize throughput and efficiency
• Mentor other engineers on best practices and growth opportunities
• Be accountable for communicating transparently and proactively, defining scope, breaking down and estimating tasks, risk and change management

Requirements

• A proven career as a software engineer developing backend applications and APIs, hands-on experience using Golang and Python. SaaS experience preferred
• Experience with or exposure to migration off a monolithic architecture a plus
• Familiarity with building, deploying, and maintaining applications on AWS services using Terraform
• Expertise in NoSQL and SQL, and experience with database modeling (Postgres)
• Experience building modular, flexible architectures (maximizing readability and extensibility)
• Excellent verbal and written communication skills
• Experience building great products (high growth, early stage tech preferred)
• Experience coaching and mentoring engineers

What We’ll Love About You

• Minimum 6-8 years professional software development experience
• Experience establishing best practices in development processes 
• Passion for early stage companies and the opportunity to be responsible for owning and improving a new, fast-growing code base
• Great communicator and love helping others 
• Experience establishing best practices in development processes 
• Empathy for users 
• Strong attention to detail
• Fearless in your pursuit of excellent results
• Remote work experience is a plus 

What You’ll Love About Us

• Salary range of USD $170,000-$200,000 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

Job Description

At Postscript, we’re leveraging AI to revolutionize SMS performance, driving measurable revenue gains through continuous self-improvement, proven by real-time testing. As the online shopping landscape grows, the demand for scalable, personalized customer engagement solutions is unprecedented.

As a Senior Full-Stack Engineer (Front-End Leaning) on the Conversations AI Team, you’ll be at the forefront of innovation, using your expertise in both front-end and back-end technologies to push the boundaries of conversational AI. You’ll focus on rapid prototyping and build intuitive, scalable interfaces that enhance our AI-driven conversational tools, driving real-time engagement with millions of users. Your work will directly impact Postscript’s bottom line and our customers’ success by transforming SMS into their most powerful revenue channel.

This role offers a unique opportunity to blend cutting-edge AI capabilities with modern front-end development practices, contributing to Postscript’s vision of next-level customer engagement.

What You’ll Do:

• Architect, build, and maintain scalable, high-performance full-stack applications, with a focus on intuitive user interfaces using React and TypeScript.
• Collaborate closely with cross-functional teams to integrate LLMs, OpenAI models, and RAG techniques into our platform, ensuring real-time, personalized SMS engagement.
• Rapidly prototype new features and user interfaces, iterating quickly to deliver customer-focused solutions.
• Contribute to backend systems using Python (Flask) and AWS to power our AI-driven tools, ensuring seamless integration with front-end components.
• Lead the design and deployment of highly available, modular systems that scale to millions of users.
• Mentor and guide other engineers, fostering a culture of learning and continuous improvement.
• Balance technical excellence with rapid development to meet the evolving needs of the product and business.

What We’re Looking For:

• Strong experience in front-end development with React and TypeScript, with a passion for building modern, intuitive user interfaces.
• Expertise in full-stack development, with solid experience in Python (Flask) and building scalable backend systems.
• Fluency in CSS, with the ability to create responsive, maintainable, and visually appealing interfaces that align with modern UI/UX principles.
• Minimum 6-8 years of professional software development experience, with 1-2 years at minimum in AI solutions preferred.
• Proven track record of rapid prototyping and delivering high-quality features quickly.
• Experience with AWS architecture, relational databases, and building high-performance APIs.
• Ability to lead app projects from concept to delivery, managing ambiguity and driving results.
• Experience mentoring and leading engineering teams, with a collaborative mindset and excellent communication skills.

What We’ll Love About You

• You’re curious and enthusiastic—you love building things
• Energized by early stage companies and the opportunity to own and improve a new, fast-growing codebase
• You can drive technical decisions by measuring trade offs informed by both business priorities and technical needs
• You have empathy for users and enjoy helping others
• Bonus: Remote work experience. You love working on a remote-first team

What You’ll Love About Us

• Salary range of USD $170,000-$200,000 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

Job Description

As aSenior Technical Recruiter, you will ensure that Postscript continually sources, attracts and recruits the most qualified candidates for a wide-range of technical roles. Your scope and expertise will span product, design and engineering, and your efforts will broadly impact these critical teams. You will work as a key resource, from sourcing and initial contact through interviews and accepted offer. You will partner very closely with hiring managers and actively contribute to the talent acquisition process, including defining roles and competencies, market mapping, and benchmarking compensation. You will serve as a key senior member of the Talent Acquisition team, and will partner with coworkers to continually upgrade our candidate experience, use of recruiting technology, and employer brand. Your efforts will be incredibly important to Postscript’s growth, as our ability to grow is directly impacted by your ability to recruit top talent. 

All positions at Postscript are fully remote.

Primary duties

• Identify, attract and recruit the most qualified candidates for technical roles. Do so in line with the strategic initiatives of the company. 
• Manage the end-to-end candidate experience, from initial contact with Postscript through accepted offers.
• Source top tier candidates for all roles, relying heavily on outbound efforts, role-specific job boards and communities, and excellent use of sourcing technology. Access and nurture talent pools for evergreen roles, including fullstack engineering.
• Partner very closely with hiring managers to define and launch roles. Develop job descriptions, core competencies, interview plans and sourcing strategies. 
• Manage your candidate pipelines in line with key metrics to ensure that roles are filled on timelines that meet the business needs.
• Partner very closely with hiring managers to continually optimize the role throughout the recruiting process. Serve as a go-to resource for market mapping, compensation benchmarking, and ongoing candidate feedback. 
• Provide ongoing, consistent visibility to key funnel metrics and performance.
• Host kickoff meetings and check-ins with the interview and hiring team. Move with urgency to secure top talent for our technical team. 
• Ensure that all aspects of your assigned roles are well documented in our applicant tracking system. Fully utilize all other available recruiting technology to ensure the optimal hiring manager and candidate experience.
• Work with the TA team to continually improve candidate experience and build our employer brand.

What We’ll Love About You

• 5-7 years experience as a full cycle technical recruiter at high growth tech companies. 
• Proven success recruiting top engineering & product talent across varying seniority levels
• Proven success hiring for a fully remote SaaS company
• Demonstrated experience with a variety of sourcing methods and tools
• Demonstrated success and creativity with outbound sourcing efforts 
• Demonstrated success in curating an excellent candidate experience. 
• Strong desire to understand our technology stack, collaborate with Technical Leadership and implement best practices for technical recruiting. 
• Demonstrated experience with recruiting technology, including applicant tracking systems. 
• We use Greenhouse, TalentWall, Goodtime, LinkedIn Recruiter and are exploring additional best in class recruiting solutions. 

What You’ll Love About Us

• Salary range of USD $120,000 - $130,000 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

What to expect from our hiring process:

• Intro Call:You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript. 
• Hiring Manager Intro:You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position. 
• Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
• Homework Assignment:We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
• Final FEACH Interview:This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
• Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
• Offer:We send over an offer and you (hopefully) accept! Welcome to Postscript!

At Postscript, we’re leveraging AI to revolutionize SMS performance, driving measurable revenue gains through continuous self-improvement, proven by real-time testing. As the online shopping landscape grows, the demand for scalable, personalized customer engagement solutions is unprecedented.

As a Senior Backend Engineer on the Conversations AI Team, you’ll be at the forefront of innovation, using your expertise in OpenAI, Large Language Models (LLMs), and Retrieval-Augmented Generation (RAG) to push the boundaries of conversational AI. You’ll architect, build, and refine systems that enable our AI agents to learn, adapt, and deliver personalized shopping experiences that scale to millions of users. Your work will have a direct impact on Postscript’s bottom line and our customers’ success by helping SMS become their most powerful revenue channel.

This role offers a unique opportunity to influence how AI can drive next-level customer engagement and guide the team in crafting solutions that combine technical excellence with business value.

What You’ll Do:

• Architect, build, and maintain scalable, high-performance APIs for our AI-driven conversational tools, ensuring seamless and efficient customer interactions via SMS.
• Work closely with cross-functional teams to integrate LLMs, OpenAI models, and RAG techniques into our AI platform, driving personalized, real-time customer engagement.
• Lead the design and deployment of highly available, modular, and scalable backend systems on AWS, using Python (Flask) and other modern technologies.
• Innovate on acquisition tools that collect valuable customer data and contribute directly to the growth of our clients’ SMS subscriber lists.
• Own the implementation of new AI features from start to finish, collaborating with product managers and designers to deliver customer-focused solutions.
• Mentor and guide other engineers, fostering a culture of continuous improvement and learning.
• Lead with technical excellence, balancing the need for immediate solutions with long-term scalability and maintainability.

What We’re Looking For:

• Strong experience working with OpenAI, LLMs, and RAG, with a passion for implementing cutting-edge AI-driven solutions.
• Minimum 6-8 years professional software development experience, with 1-2 years at minimum in AI solutions
• Proven track record of building and scaling backend systems, ideally in high-growth or early-stage environments.
• Expertise in Python (Flask, SQLAlchemy) and building robust, modular APIs, with a focus on extensibility and performance.
• Deep understanding of relational databases, data modeling, and AWS architecture, with a focus on high observability and scalability.
• Ability to lead app projects from conception to delivery, managing ambiguity, and driving results.
• Experience mentoring and leading engineering teams, with a collaborative mindset and excellent communication skills.
• Familiarity with modern frontend technologies (TypeScript, Lit Web Components) and a willingness to work across the stack as needed.

What We’ll Love About You

• You’re curious and enthusiastic—you love building things
• Energized by early stage companies and the opportunity to own and improve a new, fast-growing codebase
• You can drive technical decisions by measuring trade offs informed by both business priorities and technical needs
• You have empathy for users and enjoy helping others
• Bonus: Remote work experience. You love working on a remote-first team

What You’ll Love About Us

• Salary range of USD $170,000-$200,000 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

As a Staff Engineer for the Core Platform/Messaging Platform team at Postscript, you will bring your passion for maximizing scalability to the task of leading the platform team’s next gen architecture – from high level design to implementing common core components for the platform. Your work will directly contribute to building the fastest, most reliable, and functionally rich messaging platform for ecommerce on the market. You will be given the autonomy to grow to your full potential and your work will directly impact our customers and Postscript’s bottom line.

The Staff role at Postscript is one of deep technical ownership. You will have a profound impact on the trajectory of the engineering org and help uplevel the wider engineering org through code contributions, critical leadership, mentorship, and decision-making. As a leader of engineers you will guide the platform in weighing technical constraints and business priorities to make the necessary trade-offs to deliver customer value.

Our backend stack is a mixture of Go microservices with Kafka, Mongo, Postgres, redshift and a variety of other technologies, as well as some code that remains in our original monolithic architecture built on postgres and python.

At the company level, your passion for building great products, especially in early to mid-stage companies, will lead you to have a meaningful and positive impact on both the product and the company. In addition, you will have the opportunity to help expand the engineering team and build out architecture and processes as we scale

This is a fully remote position.

Primary duties

• Architect, build, and maintain the core infrastructure across the platforms – messaging, data, and workflow
• Maintain and create REST and gRPC APIS for external and internal customers
• Define contracts between the platforms and enforce consistency in coding and data
• Identify bottlenecks and points of scale and make recommendations on how to maximize throughput and efficiency, then lead the team to implement
• Work closely with the Director of Engineering to create and evolve a technical strategy that brings Postscript to the forefront of the technical space we are in
• Take ownership and get creative with your solutions, dive into bold ideas in order to achieve outstanding results
• Contribute to the health of the teams you mentor through honest and direct feedback as we iterate and improve our technology
• Guide your team to make optimal technical and infrastructure decisions, using POCs and new technologies to drive change
• Mentor other engineers on best practices, standards, and learning opportunities
• Be accountable for communicating transparently and proactively, defining scope, breaking down and estimating tasks, risk and change management

What We’ll Love About You

• A proven career as a software engineer developing backend applications and APIs
• 5+ years experience using Golang (Kafka and MongoDB a plus). SaaS experience preferred, history of working with Python a plus.
• Experience with or exposure to migration off a monolithic architecture a plus
• Familiarity with building, deploying, and maintaining applications on AWS services using Terraform
• Expertise in NoSQL and SQL, and experience with database modeling (Postgres, MongoDB)
• Experience building modular, flexible architectures (avoiding vendor lock-in, maximizing readability and extensibility)
• Excellent verbal and written communication skills
• Experience in high growth, early stage tech preferred
• Experience coaching, mentoring and onboarding engineers

What You’ll Love About Us

• Salary range of USD $200,000-230,000 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

As a Manager of Sales Development, you will build, coach, and mentor our team of BDRs, ensuring they are highly-engaged, highly-performant and on a path of continuous learning and development. Using your expertise and creative thinking, you’ll establish a repeatable playbook to enable our successful, rapid growth.

Above all, you will be a key leader at Postscript and will be instrumental in how we scale in 2025 and beyond. This position is fully remote.

Primary duties

• Build, coach, and lead a team of high-performing sales development representatives
• Develop and own metrics and reporting for bdr team
• Consistently and predictably achieve performance targets for the bdr team
• Actively manage pipelines and forecast future team performance
• Cultivate and foster a strong culture of excellence for the bdr team by developing plans for bdr’s continued learning and career development opportunities
• Act as a strategic voice on pipeline - fully understand and advise on how top of funnel dynamics and opportunity creation affect the entire sales funnel and achievement of revenue goals
• Serve as a key asset in the Marketing & Sales organizations. Partner closely with both teams to continually improve internal processes and win as a team

What We’ll Love About You

• 2+ years direct experience managing bdrs or in a sales trainer capacity within a B2B SaaS organization
• Proven history of strong team performance, preferably in hyper-growth environments
• Ecommerce experience a plus, but not required
• Experience with sales tech stack (Salesforce, Outreach/Salesloft, Seamless.ai, 6sense)
• Demonstrated passion for teaching and coaching
• Data-driven, metrics-oriented mindset

What You’ll Love About Us

• Salary range of USD $80,000 to $91,000  base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance
• Other great perks, such as home office stipend

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

The Flow Builder team is responsible for designing, developing, and supporting Postscript’s message orchestration platform. We are constantly improving on the current platform and adding new features to better enable merchants to engage their subscribers through conversational messaging. The Flow Builder product is experiencing fast growth and adoption leading to a number of new and exciting challenges to solve. We are looking for a motivated software engineer with an interest in building scalable and extensible products to join our growing team.  

Primary duties

As a Senior Fullstack Engineer on the Flow Builder team you will use your expertise in building scalable, secure, and user friendly products to enhance our platform experience, empowering our customers to run their entire SMS business through Postscript. As a technical leader you will set the bar for the maintainability and performance of our system. Our stack is currently React and Python (Flask), running on AWS services. You will be given the autonomy to grow to your full potential, and your work will directly impact our customers.

What We’ll Love About You

• Minimum 6-8 years professional software development experience
• Experience leading projects and delivering end to end on a solution successfully
• AWS experience a plus
• Experience working in fast-paced development environments
• Experience working in low latency, high throughput applications
• Good communication skills and a team player
• Willingness to learn new technologies and a flexible mindset
• Mentor and support your fellow engineers via code reviews, design reviews and peer feedback

What You’ll Love About Us

• Salary range of USD $170,000 to $200,000 base plus significant equity regardless of location
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

As a Senior Customer Success Manager you will work with our largest, high growth customers to ensure they are successful and gain maximum value out of Postscript’s product offering. You will do this by immersing yourself in the customers’ business, deeply understanding their goals, and ultimately building strong customer relationships. You’ll develop creative marketing strategies and share valued best practices. Further, you will work closely with the Customer Success management team to share customer insights and ensure that Postscript continually improves in order to best serve your customer base.

This position is fully remote. 

Primary duties

• Build strong relationships and brand loyalty with our customers in general. Develop excellent advisory relationships with your assigned group of customers and ensure their continued growth with Postscript in line with performance targets
• Work alongside our Customer Account Team to increase account growth through renewals and upsell opportunities
• Continually expand your expert knowledge of your customer’s marketing, technology and general business needs
• Run best-in-class marketing strategy sessions with your customers. Share best practices, strategize on new marketing strategies, and develop innovative, creative marketing ideas for SMS
• Develop and implement compelling ways to connect with customers and fuel their growth. Actively track, support, and guide customers’s marketing efforts
• Triage technical issues with the customer and the Postscript support team
• Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

What We’ll Love About You

• 4+ years of customer management experience, in SaaS marketing or ecommerce technology 
• 1+ years of experience in a sales role, including Account Management, preferred
• Experience with technical products and/or demonstrated technical aptitude
• Demonstrated an advanced understanding of e-commerce businesses, including emerging marketing trends and e-commerce trends. Ecommerce experience strongly preferred
• Passion for helping customers and being a teacher 
• Ability to strike the right ongoing balance between being a detail- & process oriented-person, while also being a people-person
• Proactive problem solver. High reliability and outstanding follow-through
• Comfort with ambiguity, and not afraid to fail or make mistakes. Early stage experience strongly preferred
• Ability to make any customer smile and deliver a great experience
• Receptive to feedback and quick to iterate 
• Remote work experience desired

What You’ll Love About Us

• Salary range of USD $99,000 to $112,000 base plus variable compensation and significant equity regardless of location
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Remote culture - work from home (or wherever!)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

What to expect from our hiring process :

• Intro Call: You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript. 
• Hiring Manager Intro: You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position. 
• Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
• Homework Assignment: We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
• Final FEACH Interview: This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
• Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
• Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

The Business Intelligence team is a small but growing function that will play a critical role in helping Postscript scale. We currently have a mix of Analytics Engineers and Product Analysts on the team. Our mission is to improve decision making at all levels of the company through trusted data, tools, and analysis. To accomplish our goals, we need versatile builders and analysts! 

As a Senior Product Analyst, you’ll have an exciting opportunity to be the primary analyst for growth and go-to-market (GTM) teams. Your insights and recommendations will have a direct impact on strategy, goals, and product design. This is a high-impact, high-visibility role with lots of opportunity for growth. Also, as an early member of the team, you will have the opportunity to help lay the foundations for how we operate as a group. Come join us!

Primary duties

• Partner closely with GTM and the Growth team to define metrics, identify data needs, and produce impactful analyses
• Develop new metrics to focus the teams on the key factors and track progress
• Design experiments and perform A/B testing to measure the efficacy of initiatives
• Create reports and presentations to summarize findings and drive action 
• Build self-service dashboards to democratize data and automate reporting 
• Collaborate with BI, Data Engineering, and Product to ensure upstream data sources are delivered with the right frequency, grain, and information to support business objectives

What We’ll Love About You

• 5+ years of experience working in analytics, business operations, or data science
• Proven ability to produce insights and present findings to non-technical audiences
• Experience with advanced analytics (e.g., A/B testing, regressions, time series)
• Highly proficient in SQL with demonstrated skill in building complex analytical queries
• Experience building self-service dashboards in a BI platform (e.g., Looker, Sigma, Hex, Steamlit, Retool)
• Strong business acumen to understand financial and go-to-market strategies
• Highly curious with a history of proactively identifying opportunities
• High growth/early stage experience strongly preferred
• Python or R experience is a huge plus

What You’ll Love About Us

• Salary range of USD $150k - $160k base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

What to expect from our hiring process:

• Intro Call:You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript. 
• Hiring Manager Intro:You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position. 
• Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
• Homework Assignment:We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
• Final FEACH Interview:This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
• Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
• Offer:We send over an offer and you (hopefully) accept! Welcome to Postscript!

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

Postscript is looking for a senior accountant that is motivated and excited to join a high achieving accounting team. As a senior accountant, you will be responsible for various financial reporting functions as part of the month-end close process, help ensure compliance with GAAP reporting standards, and serve as a resource on complex accounting matters. This role will report to the accounting manager and partner closely with FP&A, BI , people, and operations teams. A successful candidate has the ability to think creatively, work as a team player, and is stoked to work in a fast-paced environment.

Primary duties

• Prepare and perform monthly and quarterly close activities, including journal entries, reconciliations, and various analyses
• Support financial statement audits and other compliance initiatives
• Help build out the company’s financial policies and procedures and ensure they meet GAAP requirements
• Perform ad-hoc projects, financial analyses, and presentations for stakeholders
• Work cross-functionally with other departments to implement scalable solutions to automate and make accounting functions more efficient

What We’ll Love About You

• You have a minimum 3 years of accounting experience, including public accounting; CPA preferred
• You have a strong understanding of US GAAP, with experience researching technical accounting issues
• Strong organizational skills, with the ability to manage multiple tasks and meet deadlines
• Excellent Microsoft Excel skills and experience with large amounts of data and advanced functions
• Intrinsic desire to complete challenging tasks and take on new responsibilities

What You’ll Love About Us

• Salary range of USD $99,000-$112,000  base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

What to expect from our hiring process :

• Intro Call:You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript. 
• Hiring Manager Intro:You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position. 
• Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
• Homework Assignment:We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
• Final FEACH Interview:This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
• Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
• Offer:We send over an offer and you (hopefully) accept! Welcome to Postscript!

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

Postscript Description

Job Description

As a Senior Backend Engineer for the Data Platform team at Postscript, you will provide the company with best in class data foundations to support a broad range of key engineering and product initiatives. The Data Platform team at Postscript focuses on data integration through various sources like our production application and various 3rd party integrations. You will focus on designing and building end to end data pipeline solutions: data ingestion, propagation, persistence, and services to support both our product and our internal BI organization. This role is critical in ensuring data and events are reliable and actionable throughout the Postscript Platform.

Primary duties

• Design and build performant and scalable data systems with high scale
• Architect cloud native data solutions in AWS
• Write high quality code to make your software designs a reality
• Build services to support our product with cross domain data
• Advise the team and organization on Data Engineering best practices to level up our competency in the organization
• Mentor and support your fellow engineers via code reviews, design reviews and peer feedback

What We’ll Love About You

• You’re a polyglot technologist who is passionate about data problems at scale
• You have a proven track record designing and implementing complex data systems from scratch
• You’ve built data engineering solutions in an AWS environment and have working experience with several AWS services (Lambda, Redshift, Glue, RDS, DMS, etc.)
• You have several years (5+) of experience writing high quality production code, preferably in Python or Go
• You have a broad range of experience with data persistence technologies (RDBMS, NoSQL, OLAP, etc.) and know how to select the right tool for the job
• You’ve worked in event driven systems and have experience with technologies like Kafka, Kinesis, RabbitMQ, etc.
• You’ve gotten your hands dirty with infrastructure and have used infrastructure as code technologies like Terraform
• You’re comfortable with ambiguity and like to dig into the problems as much as you love creating solutions

What You’ll Love About Us

• Salary range of USD $170,000-$190,000 base plus significant equity (we do not have geo based salaries) 
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

What to expect from our hiring process :

• Intro Call:You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript. 
• Hiring Manager Intro:You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position. 
• Homework Assignment:We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
• Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
• Final FEACH Interview:This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
• Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
• Offer:We send over an offer and you (hopefully) accept! Welcome to Postscript!

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

Overview

As an Enterprise Account Executive,you will be directly responsible for driving net new business with our top accounts. You will manage the full sales cycle, from initial contact through successful close and will be equipped with two BDR’s to work with. Using a sophisticated solution-based selling approach, you will help potential customers understand how SMS marketing is a compelling enhancement to their overall marketing approach. Your work will have a direct impact on our growth. 

Further, you will have a substantial positive impact on our team culture and overall GTM organization. As a member of the AE team, you will strongly support efforts to design and execute strategies that establish Postscript as the clear leader in the emerging SMS marketing space for ecommerce. 

This is a fully remote position.

Primary Duties

• Own the entire sales process, initial contact, opportunity management, negotiation, and closing. Consistently meet and exceed your business targets.
• Adeptly handle multiple complex deals simultaneously. Use a solution-based selling approach that is inclusive of all stakeholders.
• Advise prospects and customers on how SMS can enhance their marketing approach. Understand a wide variety of ecommerce marketing technologies and how Postscript fits into each customer’s technology stack.
• Build strong relationships with prospects and customers to ensure success.
• Consistently represent our product, brand and company in a way that makes us all proud and quickly and effectively demonstrates to the customer how we can help grow their business. Represent Postscript at industry events
• Exhibit exceptionally high standards in terms of timeliness, responsiveness and follow-up
• Maintain accurate records in Salesforce CRM, actively update sales activities, sales pipeline, and all sales data
• Develop successful partnerships with your dedicated BDR’s, the Partnerships team as well as the CSM org.
• Help define & iterate sales process.

What we’ll love about you

• 7+ years of B2B sales experience in a closing, quota carrying role; preferably in a SaaS, marketing technology, or a related domain (strong marketing agency)
• Experience selling ecommerce or martech solutions strongly preferred 
• Experience using a consultative, solution-based sales methodology
• Experience successfully working deals from $50K-$500K and up
• Strong networking and relationship-building abilities
• High attention to detail, with a process and solution-oriented mindset
• Your customers love you and you have a demonstrated track record of creating value for them and their businesses
• Demonstrated record of meeting and exceeding your performance targets
• You are passionate and love to hustle
• Prior ecommerce experience or knowledge desired
• Experience with CRM and opportunity management systems, preferably Salesforce.com

What You’ll Love About Us

• Salary range of USD $110,000k base - 220,000k OTE (we do not have geo based salaries)
• Uncapped variable compensation
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

Postscript Description

Postscript is redefining marketing for ecommerce companies. By introducing SMS as an entirely new channel for ecommerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Greylock, Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world class organization. 

Job Description

As a Senior Data Engineer for the Data Platform team at Postscript, you will provide the company with best in class data foundations to support a broad range of key engineering and product initiatives. The Data Platform team at Postscript focuses on data integration through various sources like our production application and various 3rd party integrations. You will focus on designing and building end to end data pipeline solutions: data ingestion, propagation, persistence, and services to support both our product and our internal BI organization. This role is critical in ensuring data and events are reliable and actionable throughout the Postscript Platform.

Primary duties

• Design and build performant and scalable data systems with high scale
• Architect cloud native data solutions in AWS
• Write high quality code to make your software designs a reality
• Build services to support our product with cross domain data
• Advise the team and organization on Data Engineering best practices to level up our competency in the organization
• Mentor and support your fellow engineers via code reviews, design reviews and peer feedback

What We’ll Love About You

• You’re a polyglot technologist who is passionate about data problems at scaleYou have a proven track record designing and implementing complex data systems from scratch
• You’ve built data engineering solutions in an AWS environment and have working experience with several AWS services (Lambda, Redshift, Glue, RDS, DMS, etc.)
• You have several years (5+) of experience writing high quality production code, preferably in Python or Go
• You have a broad range of experience with data persistence technologies (RDBMS, NoSQL, OLAP, etc.) and know how to select the right tool for the job
• You’ve worked in event driven systems and have experience with technologies like Kafka, Kinesis, RabbitMQ, etc.
• You’ve gotten your hands dirty with infrastructure and have used infrastructure as code technologies like Terraform
• You’re comfortable with ambiguity and like to dig into the problems as much as you love creating solutions

What You’ll Love About Us

• Salary range of USD $170,000-$190,000 base plus significant equity (we do not have geo based salaries) 
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

What to expect from our hiring process :

• Intro Call:You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript. 
• Hiring Manager Intro:You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position. 
• Homework Assignment:We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
• Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
• Final FEACH Interview:This is our interview to assess your ability to represent how you work via our FEACH values. As we bui in ld the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
• Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
• Offer:We send over an offer and you (hopefully) accept! Welcome to Postscript!

Overview

Postscript is hiring a Sr. Product Designer with past experience in an early-stage, metric-driven environment to join our Design team. Product Designers at Postscript are equal members of the Product-Design-Engineering (PDE) triad, and are responsible for helping their team ship delightful experiences to customers. You will be deeply integrated on a PDE team and collaborate very closely with fellow engineers and product managers. You will have a high degree of empowerment and ownership over your product area, contribute to our design system, and build customer-centered designs alongside a team of multidisciplinary Product Designers.

This position is fully remote across North America, though it is preferred that candidates are located in an Eastern-US time zone (GMT -6, -5, -4).

Primary Duties

• Design delightful, creative experiences that drive desired outcomes 
• Provide a comprehensive range of design activities, including problem definition, user flow examples, component creation, verbiage guidance, and QA (visual and technical)
• Collaborate with the product engineering team(s) daily. Brainstorm, design, and iterate with engineering and product teammates
• Be an active participant in Product and Brand design critiques
• Ensure that your assigned team(s) continually ship solutions in line with timing expectations and goals. Iterate quickly and push to effectively increase throughput
• Regularly lead user interviews. Develop user profiles and accurately define user problems. Use this work to actively guide your design efforts. Share this knowledge with your team
• Develop a strategic design roadmap for your product area. Understand systems and flows, and prioritize design improvements to yield the maximum customer impact in the shortest amount of time. Use data to support your decision-making process
• Utilize Postscript’s Design System and actively contribute to improvements

What We’ll Love About You

• Multiple years proven SaaS product design experience
• Strong experience with both early-stage product definition and metric-driven design
• Strong design skills (including stellar online portfolio)
• Deep understanding of ecommerce design patterns
• Expert-level Figma skills
• Demonstrated cross-functional experience 
• Experience with HTML/CSS is not required but very nice to have

What You’ll Love About Us

• Salary range of USD $144,635-$164,358 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

As a Customer Experience Advocate (CXA), you will be the first line of communication for our customers. You will play a critically important role in representing our company and product, and helping customers unlock the highest value from SMS marketing through Postscript. You will troubleshoot issues, recommend solutions, and guide users through features and functionalities. You will primarily do so via chat and email through our support platform, Zendesk. You will contribute to our knowledge base of content and partner with the CX team to continually improve efficiency and effectiveness. ‘Customer-first’ is a company value, and you keep us honest in making sure that this is ALWAYS the case! 

Primary duties

• Respond to customer, prospect, and partner needs quickly and effectively via chat and email 
• Consistently embody the Postscript brand in all customer interactions  
• Be incredibly solutions-oriented and create “wow moments”
• Follow up with customers to ensure their technical issues are resolved as needed
• Proactively inform customers about new features and functionalities in relevant interactions
• Gather customer feedback and share with our Product, Sales, and Marketing teams
• Develop and maintain expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

What We’ll Love About You

• 2+ years experience as a customer support specialist or a similar customer success role
• Ability to work in East Coast hours
• Demonstrated understanding of technical products and a technical support process.
• Experience with e-commerce, marketing technology, and/or SaaS strongly preferred
• Experience using helpdesk software and remote support tools (Zendesk is a plus)
• Experience in a remote-first role, including comfort on Zoom calls
• Excellent communication and problem-solving skills, including excellent grammar
• Strong comfort multitasking and managing competing priorities
• Bonus: experience with SMS platforms (ex. twilio)

What You’ll Love About Us

• Yearly compensation range of USD $60,000-$67,000 base plus equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Health, dental, vision insurance

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

As a Program Manager, Digital CS you will play a critical role in ensuring our SMB customers receive industry-leading strategic support through predominantly digital and automated motions. You will optimize and expand a Digital CS program that helps customers leverage best practices to achieve their marketing and revenue goals. This individual will be highly autonomous and have strong communication skills, working cross-functionally to support the entire Digital CS book of business and program. You will partner closely with the broader marketing, operations, and sales teams to deliver optimal solutions for customers. 

You will focus on driving product adoption and minimizing churn through scalable, tech-driven touchpoints in line with best practices. Strong data-analysis will help you optimize your playbooks and content to ensure the Digital CS program drives strong business outcomes such as Net Dollar Retention (NDR). 

Primary duties

• Autonomously manage our Digital CS program. Deliver industry-leading customer support while driving strong business outcomes.
• Develop and implement effective, repeatable playbooks to drive product adoption and reduce churn through digital interactions.
• Analyze data to identify trends and make data-driven decisions to improve customer outcomes.
• Own escalated customer issues. Problem solve and resolve difficult issues in a way that strongly exhibits our core values and customer philosophy. 
• Work closely with the Postscript support team to triage technical questions, adding to our library of self-service resources as needed.
• Serve as a liaison between Customer Success and Marketing by sharing content in an impactful way to improve customer experience and results.
• Utilize a proactive approach to identifying and resolving issues; proactively communicate with internal stakeholders to align on new opportunities or mitigate risks.
• Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge.

What We’ll Love About You

• 4+ years of customer management experience, in SaaS marketing or ecommerce technology
• Experience managing customers at scale (300+ logos)
• 1+ years of experience in a customer lifecycle marketing role, preferred
• Strong systems experience (e.g. Outreach, Vitally, Hubspot) and process-orientation that helps you drive consistent and repeatable experiences
• Experience with technical products and/or demonstrated technical aptitude. Strong analytical skills, with a data-driven, metrics-oriented mindset
• Passion for helping customers and being a teacher 
• Proactive problem solver. High reliability and outstanding follow-through
• Comfort with ambiguity, and not afraid to fail or make mistakes. Early stage experience strongly preferred
• Receptive to feedback and quick to iterate 
• Demonstrated ability to collaborate cross functionally to improve processes
• Demonstrated an advanced understanding of e-commerce businesses, including emerging marketing trends and e-commerce trends. Ecommerce experience strongly preferred

What You’ll Love About Us

• Salary range of USD $112,000 -$130,000  base plus bonus and significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

What to expect from our hiring process:

• Intro Call: You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript. 
• Hiring Manager Intro: You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position. 
• Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
• Homework Assignment: We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
• Final FEACH Interview: This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
• Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
• Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

As Business Development Representative (BDR), you will be responsible for sourcing, targeting, and making initial contact with customers who can successfully grow their business with Postscript. You will play an important role in representing our brand, product and company. Your work will have a direct impact on our growth. You will manage your pipeline from developing target account lists, to generating new opportunities, using personalized and creative outreach, and executing hand-offs after qualification.This position is fully remote. 

Primary duties

• Generate new business opportunities among ecommerce brands that fit our target customer profile. Consistently meet and exceed your new business opportunity targets
• Utilize a variety of tools and technology to effectively source and target customers. Demonstrate resourcefulness and creativity in reaching customers who can benefit from Postscript’s product offering
• Consistently represent our product, brand and company in a way that makes us all proud and quickly and effectively demonstrates to the customer how we can help grow their business
• Exhibit exceptionally high standards in terms of timeliness, responsiveness and follow-up
• Maintain accurate records in Salesforce CRM. Actively and consistently update sales activities, sales pipeline, and all sales data
• Build strong relationships with prospects to ensure success. Partner with Account Executives to nurture new business opportunities
• Continually expand your knowledge of our customer’s marketing, technology and general business needs
• Partner with members of the GTM team to define & iterate sales process

What We’ll Love About You

• 1+ years of B2B sales development experience, preferably in a SaaS, marketing technology, or a related domain
• Strong networking and relationship-building abilities
• High attention to detail, with a process and solution-oriented mindset
• Ability to prioritize + strategize a large book of business 
• Your customers love you and you have a demonstrated track record of creating value for them and their businesses
• Demonstrated record of meeting and exceeding your performance targets
• You are passionate and have the intrinsic desire to be a top performer 
• Prior ecommerce experience or knowledge desired
• Experience with CRM and opportunity management systems, preferably Salesforce.com in conjunction with a sales engagement platform (Salesloft or Outreach)

What You’ll Love About Us

• Salary range ofUSD$45,000 to $50,000 plus uncapped variable and significant equity regardless of location
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Remote team - work from home (or wherever!)
• Fun - We’re passionate and enjoy what we do
• Flexible paid time off
• Health, dental, vision insurance

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

As a Director of Support, you will build and lead a team of Customer Experience Associates and Technical Support Specialists, setting a bar of excellence for CX at Postscript.  As a leader on the team, you will help develop our evolved support strategy to align with our ever-increasing and more technical customer base. You’ll work cross-functionally with other key leaders to ensure our customers receive high-quality, quick, and thorough resolutions.  You will be a culture driver in maintaining and continuing the high standard of excellence our customers have grown to expect.  

This position is fully remote. 

Primary duties

• Develop and drive the strategic direction of the Postscript Support organization
• Maintain an expert-level understanding of the Postscript product, along with larger e-commerce & marketing knowledge
• Evolve and grow a highly engaged, high performing Support team that prides themselves on teamwork and customer satisfaction
• Foster a strong sense of accountability to customers and other Postscript team members
• Develop plans for team members’ continued career growth and have regular coaching and feedback sessions
• Develop the capabilities of our technical support specialist function
• Develop and implement regular reporting cadence on Support metrics and team performance. 
• Build sustainable and repeatable processes between Support and Engineering - driving customer insights, sharing feedback, and accelerating resolutions
• Own escalated customer issues. Problem-solve and resolve difficult issues in a way that strongly exhibits our core values and customer philosophy. 
• Help automate support processes when appropriate
• Identify opportunities to continuously improve the customer experience
• Proactively communicate with internal stakeholders to align on new opportunities or mitigate risks
• Develop and implement effective, repeatable processes and playbooks for your team. 
• Update our systems and tools to increase efficiency and effectiveness 

What We’ll Love About You

• 5+ years Sr. Manager/Director - level experience in Support, leading  high-performing teams
• Demonstrated experience with building mid-stage Support teams
• Demonstrated experience in coaching and mentoring Customer Experience Associates and Technical Support Specialists
• Demonstrated history of strong team performance, preferably in hyper-growth environments
• Demonstrated ability to collaborate cross-functionally to improve processes
• Strong process orientation and ability to drive a consistent and repeatable experience 
• Strong analytical skills, with a data-driven, metrics-oriented mindset
• Strong technical skills, able to understand the nuances of Postscript’s product and SMS deliverability
• Demonstrated passion for e-commerce businesses and entrepreneurship

What You’ll Love About Us

• Salary range of USD $114,000-$130,000 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

What to expect from our hiring process:

• Intro Call:You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript. 
• Hiring Manager Intro:You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position. 
• Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
• Homework Assignment:We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
• Final FEACH Interview:This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
• Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
• Offer:We send over an offer and you (hopefully) accept! Welcome to Postscript!

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

As a Senior Backend Engineer for the Acquisition and App ExperienceTeam at Postscript, you will use your passion and expertise for software engineering to create powerful, differentiated acquisition tools that enable brands to grow their subscriber list on and off-site. Your work will contribute directly to the growth of our customers’ subscriber lists and the collection of valuable subscriber data, to help make SMS their #1 revenue channel. You will be given the autonomy to grow to your full potential, and your contributions will directly impact our customers and Postscript’s bottom line.

Senior Backend Engineers at Postscript have a high impact on their team and on the wider engineering org through project leadership, technical expertise, and decision-making. As a Senior engineer you will guide your team in weighing technical constraints and business priorities to make the necessary trade-offs to deliver customer value. Our stack is currently React, Python (Flask), within a mostly monolithic, AWS-managed architecture.

On the Acquisition and App Experience team our SDK additionally leverages Lit Web Components and TypeScript, a mix of Cloudflare and AWS-managed architecture, and Shopify App Extensions. Our SDK sees several billion requests a month to over 150 million unique users, and our API handles millions of requests daily.

Your passion for building great products, especially in early-stage companies, will lead you to have a meaningful and positive impact on both the product and the company. In addition, you will have the opportunity to help expand the engineering team and build out architecture and processes as we scale.. This position is fully remote.

Primary duties

• Research, design, and deploy new technical solutions for a variety of ground-breaking projects
• Architect, build, and maintain highly available, extensible, and scalable REST APIs for external and internal customers
• Help architect and iterate on our growing list of acquisition tools
• Collaborate closely on a cross-functional team to deliver a world-class product
• Take ownership and get creative with your solutions, dive into bold ideas in order to achieve outstanding results
• Contribute to the health of the team through honest and direct feedback as we iterate and improve on our processes
• Guide your team to make optimal technical and product design decisions
• Mentor other engineers on best practices and growth opportunities
• Be accountable for communicating transparently and proactively, defining scope, breaking down and estimating tasks, risk and change management

Requirements

• A track record of leading teams and projects through phases of ambiguity and challenge with great results—SaaS experience preferred
• A proven career as a software engineer building large scale backend applications and APIs, hands-on experience using Python (Flask, SQLAlchemy, compiled language experience a plus).
• Experience with relational databases, SQL, and experience with database modeling
• Familiarity with building applications on AWS services and maintaining high observability of the applications
• Experience building modular, flexible architectures (maximizing readability and extensibility)
• Stellar verbal and written communication skills
• Experience building great products (high growth, early stage tech preferred)
• Experience coaching and mentoring engineers

What We’ll Love About You

• You’re curious and enthusiastic—you love building things
• Energized by early stage companies and the opportunity to own and improve a new, fast-growing codebase
• You can drive technical decisions by measuring trade offs informed by both business priorities and technical needs
• You have empathy for users and enjoy helping others
• Bonus: Remote work experience. You love working on a remote-first team

What You’ll Love About Us

• Salary range of USD $170,000-$200,000 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

As a Senior Customer Success Manager, Fondue you will work with our largest Fondue customers to ensure they are successful and gain maximum value out of Fondue’s product offering. You will do this by immersing yourself in the customers’ business, deeply understanding their goals, and ultimately building strong customer relationships. You’ll develop creative strategies and share valued best practices. By functioning as a true business partner, you will build high trust relationships. Strong data-analysis in combination with storytelling will help you drive customer value in-line with merchant goals. You will have high autonomy and manage a revenue-based metric with a fast-paced environment.

In addition to directly supporting this book of business, you will be responsible for building playbooks focused on driving additional Fondue adoption across the broader Postscript SMS Marketing book of business. You will focus on translating these best practices into playbooks focused on increased adoption and churn mitigation and help roll them out across the broader CSM team. This individual will work cross-departmentally, partnering closely with the broader Fondue support team to build and implement these playbooks. This role is fully remote.

Primary duties

• Build strong relationships and brand loyalty with our customers. Develop excellent advisory relationships with your assigned group of merchants and ensure their continued growth is in line with performance targets.
• Run best-in-class strategy sessions with your customers. Share best practices, strategize on new strategies, and develop innovative, creative marketing ideas for Fondue
• Own escalated customer issues. Problem solve and resolve difficult issues in a way that strongly exhibits our core values and customer philosophy. 
• Triage technical issues with the customer and the Postscript support team 
• Develop and implement effective, repeatable processes and playbooks for ongoing Fondue support, focused on expansion and churn mitigation. Enable the broader Postscript Customer Success team on these playbooks.
• Identify opportunities to continuously improve the Fondue Customer Journey, including both internal processes and product enhancements.
• Proactively communicate with internal stakeholders to align on new opportunities or mitigate risks.
• Maintain an expert level understanding of the Fondue product, along with larger e-commerce & marketing knowledge

What We’ll Love About You

• 4+ years of customer management experience, in SaaS marketing or ecommerce technology 
• 1+ years of experience in a sales role, including Account Management, preferred
• Experience with technical products and/or demonstrated technical aptitude. Strong analytical skills, with a data-driven, metrics-oriented mindset
• Passion for helping customers and being a teacher 
• Proactive problem solver. High reliability and outstanding follow-through
• Comfort with ambiguity, and not afraid to fail or make mistakes. Early stage experience strongly preferred
• Receptive to feedback and quick to iterate 
• Demonstrated ability to collaborate cross functionally to improve processes
• Strong process-orientation and ability to drive a consistent and repeatable experience 
• Demonstrated an advanced understanding of e-commerce businesses, including emerging marketing trends and e-commerce trends. Ecommerce experience strongly preferred

What You’ll Love About Us

• Salary range of USD $99,000 -$112,000  base plus bonus and significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice