Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. NoRedInk is seeking a motivated and results-driven Outbound Sales Development Representative to join our sales team. As an Outbound SDR, you will be responsible for proactively identifying, engaging, and qualifying potential customers through outbound prospecting efforts. Your primary goal will be to generate interest in our offerings, qualify leads, and schedule meetings or demos for our sales team.

This role is perfect for individuals who thrive in a proactive environment, are excited about creating meaningful connections, and are passionate about driving growth through strategic outbound efforts. If you’re ready to take the initiative and help shape our sales pipeline, we’d love to hear from you!

Responsibilities:

• Proactively identify and research potential leads through various outbound channels, including cold calls, emails, and social media outreach.
• Develop and execute targeted outreach strategies to engage prospects and generate interest.
• Engage with potential customers to understand their needs, challenges, and goals, tailoring conversations to highlight the value of our offerings.
• Maintain a thorough understanding of our products, services, and industry trends to educate and inform prospects effectively.
• Qualify leads based on specific criteria, ensuring alignment with our ideal customer profile.
• Schedule and coordinate meetings or demos for the sales team to move qualified leads further through the sales pipeline.
• Collaborate with the sales and marketing teams to align outreach efforts with campaigns and messaging.
• Maintain accurate and up-to-date records of prospect interactions, activities, and lead statuses in the CRM system.
• Meet or exceed monthly and quarterly targets for lead generation and meeting scheduling.

Requirements:

• Previous experience in sales, education, customer service, or a related field is preferred.
• Exceptional communication and interpersonal skills.
• Strong ability to connect with prospects via phone, email, and social media outreach.
• Proven ability to understand customer needs and tailor conversations to build interest.
• Self-motivated and highly organized, with a proactive and goal-oriented attitude.
• Comfortable working in a fast-paced, target-driven environment.
• Familiarity with CRM software and other prospecting tools is a plus.
• A willingness to learn, adapt, and continuously improve outreach techniques and strategies.

What NoRedInk Offers:

• A competitive salary and equity package in a well-funded startup with a strong product-market fit
• Excellent health, vision, and dental benefits (U.S. Only)
• 100% remote work environment
• Flexible PTO and paid parental leave
• 401(k) (U.S. Only)
• LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
• Team retreats and events to connect with fun, talented coworkers
• The ability to help millions of students and teachers and address a critical societal need

About NoRedInk:

NoRedInk helps students in over 60% of U.S. school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk believes that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

Compensation at NoRedInk is robust and includes a full range of benefits, unlimited PTO, monthly co-working stipends, an initial home-office set-up stipend, and generous equity. Our salary ranges are based on factors such as expectations in the job description, location-specific market data, internal parity, and the experience and skills of individual candidates. Therefore, the expected annual on-target earnings salary is approximately $65,000.00, with a base salary of $45,000 and a variable commission targeted at $20,000. Please know that if you are invited to speak with a recruiter at NoRedInk, they will discuss compensation openly during your first call to ensure alignment. 

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and the Talent Acquisition team permits you to work on a job opening.

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. NoRedInk is investing in our post-sales customer team and ensuring we are delivering value to our districts.  

In this role, you will:

Lead and mentor a Team

• Manage a team of CSMs, ensuring they have the tools and resources to hit their core KPIs
• Set clear performance expectations, provide regular and actionable coaching, and leverage performance data to proactively manage the team.  
• Maintain (continually hire for) a high-performing team with accountability to their individual and team performance.  Celebrate and reward top performance and provide performance management when necessary.
• Inspire collaboration across customer-facing teams, ensuring that the CS strategy is aligned with the company strategy.

Customer Implementation Strategy

• Develop the team to identify key stakeholders on the district implementation team.
• Ensure the team has processes in place to effectively lead Implementation Kickoff meetings that identify district implementation plans and ensure clear expectations for the school year implementation.
• Lead the team to assess data and identify gaps in implementation within district accounts.
• Create and lead the team to execute engagement strategies that lead to breadth and depth of product usage.
• Create product adoption strategies that align product adoption with district outcomes.

Process Improvement

• Identify and implement best practices to scale customer success operations across our Mid-market and Enterprise teams. 
• Continuously improve workflows, training materials, and customer resources to drive efficiency and effectiveness.  

Customer Advocacy

• Represent the CS team at the company level at client meetings and industry events.
• Monitor client satisfaction levels and take proactive steps to address any concerns or issues, serving as the point of escalation for serious issues.
• Work cross-functionally and represent the voice of our users internally with our product and marketing teams to relay and address trends in the market that are impacting implementation.  Partner to ensure a high-quality and seamless client experience.
• Partner with our support team leader to ensure we are proactively addressing key customer issues that could be impeding implementation

About You:

• You've led a Customer Success team for mid-market and enterprise-level clients, preferably in the ed-tech industry.
• Knowledge of the education technology market and its challenges, including having K-12 district-level contacts, is necessary for this role.
• Data-driven and high ownership of success metrics
• History of team goal attainment and utilizing proven data-informed methodologies, processes, and tools to track performance
• Experience with leading change in meaningful product adoption and creating strategies that lead to adoption outcomes
• Highly disciplined approach to people management with strong leadership and team management skills
• Analytical mindset: regularly uses data to inform decision-making.
• Customer-focused and dedicated to delivering exceptional service
• Bachelor's degree in business, education, or a related field; MBA or advanced degree is a plus.

What NoRedInk Offers:

• A competitive salary and equity package in a well-funded startup with strong product-market fit
• Excellent health, vision, and dental benefits (U.S. Only)
• 100% remote work environment
• Flexible PTO and paid parental leave
• 401(k) (U.S. Only)
• LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
• Team retreats and events to connect with fun, talented coworkers
• The ability to help millions of students and teachers and address a critical societal need

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

Compensation at NoRedInk is robust and includes a full range of benefits, flexible PTO, monthly co-working stipends, an initial home-office set up stipend, and generous equity. Our salary ranges are based on factors such as expectations as laid out in the job description, location-specific market data, internal parity, and the experience and skills of individual candidates. Therefore, the on-target earnings, including the base and bonus, are $140,000 and account for a variety of locations and skills/experience.  Please know that if you are invited to speak with a recruiter at NoRedInk, they will have an open discussion about compensation during your first call to ensure alignment. 

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and you are given permission by the Talent Acquisition team to work on a job opening.

Account Executive - Enterprise Schools

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. 

We're looking for a talented Account Executiveto secure new K-12 school district customers and further our mission of helping every student unlock the written word. You’ll have the opportunity to build a book of business, leveraging high engagement from individual teachers and schools to close schools and build momentum for a district purchase across the largest, most strategic enterprise school districts in the country. 

In this role, you will:

• Demonstrate the value of NoRedInk to key stakeholders within some of the largest schools and area school districts in our enterprise segment
• Partner with your enterprise AE to develop strategies to identify what enterprise districts operate under a decentralized procurement practice
• Drive a groundswell of support at the school level within any all key enterprise districts by selling schools and adding additional schools into pipeline, resulting in additional district level meetings for the enterprise AE
• Convert qualified inbound leads into school sales across your territory
• Represent NoRedInk in your region and develop deep customer relationships in the territory, building a base of potential clients
• Become an expert on the ed-tech trends and challenges within the enterprise accounts in your territory and partner with marketing/SDR teams to build GTM strategies that uniquely position NRI to win business at scale in those accounts
• Meet or exceed quarterly and annual revenue goals
• Lead/attend lunch and learn/principal meetings to drive further school pipeline across the largest school districts in the country
• Manage your sales pipeline and ensure data integrity in Salesforce and Outreach
• Identify principal/regional meetings within your large enterprise districts and attend those meetings in order to build pipeline and build a groundswell of support for NRI within the community
• Navigate complex RFx/vendor approval processes in your district(s) to ensure that we become approved vendors within all enterprise districts
• Develop mastery of the NoRedInk solution and the competitive landscape

About you:

• 2+ years of sales experience, preferably SaaS sales and/or Education Background (Inclusive of BDR/SDR + additional experience)
• Bonus if you’ve sold gov-tech, ed-tech, or deployed ed-tech in a school or district
• A track record of hitting and exceeding metrics
• Demonstrated ability to identify/secure net-new business
• Experience using Salesforce and sales engagement solutions like Outreach to optimize sales performance
• Entrepreneurial, Creative, & Team Mindset

What NoRedInk Offers:

• A competitive salary and equity package in a well-funded startup with strong product-market fit
• Excellent health, vision, and dental benefits (U.S. Only)
• 100% remote work environment
• Flexible PTO and paid parental leave
• 401(k) (U.S. Only)
• LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
• Team retreats and events to connect with fun, talented coworkers
• The ability to help millions of students and teachers and address a critical societal need

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

Compensation at NoRedInk is robust and includes a full range of benefits, unlimited PTO, monthly coworking stipends, an initial home-office set-up stipend, and generous equity. Our salary ranges are based on factors such as expectations as laid out in the job description, internal parity, and individuals' experience and skills.  Therefore, the on-target compensation range, inclusive of base and sales bonus, is $95.000. Base salary is $60,000.

*Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants. The scam uses a similar domain to deceive candidates, including posting our same role on LI.

• If on LinkedIn, please ensure it is a posting associated with ourLI site

• Verify the link is accurate by visiting ourcareers page

• Our communications will always come from an @noredink.com address after applying.

If you have questions regarding the legitimacy of a job posting, please contact talent-acquisition@noredink.com.

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and you are given permission by the Talent Acquisition team to work on a job opening.

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. 

We’re looking for aDirector of Customer Education and Support to lead the strategic vision, execution, and continuous improvement of our professional learning and customer support functions. This individual will oversee teams responsible for designing, delivering, and optimizing training programs and support services that drive customer engagement, satisfaction, and retention. As a leader within the Customer Success department, this individual will be responsible for ensuring that our customers are empowered to maximize the value of NoRedInk. 

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and develop a team of Professional Learning Specialists, Instructional Content Specialists, and Customer Support professionals to ensure high performance and career growth.
• Foster a customer-centric culture within the team, ensuring high levels of engagement, satisfaction, and retention.

Strategy & Execution

• Develop and implement a comprehensive customer education strategy that aligns with the company’s goals and enhances the customer journey.
• Establish KPIs and success metrics to measure the impact of customer education programs on customer satisfaction, product adoption, and retention.
• Stay current with trends and research in education, and incorporate innovative practices into professional services programs. 
• Engage with key customers to understand their goals and challenges, using these insights to inform the ongoing evolution of customer education and support initiatives.

Program Management

• Oversee the creation and delivery of scalable, high-quality training programs, including onsite, virtual, and self-paced learning solutions.
• Drive the development of content and resources that address the diverse needs of our customers, from onboarding to advanced product usage.
• Ensure the customer support function provides timely and effective solutions, contributing to an overall positive customer experience.

Cross-functional collaboration 

• Collaborate closely with cross-functional teams, including Product, Marketing, Sales, and Customer Success, to ensure a unified approach to customer engagement and education.
• Serve as a voice of the customer within the organization, advocating for customer needs and feedback in product development and service delivery.

You are right for this role if you:

• Can think both strategically and tactically - you can see the big picture and know what is required to make it a reality
• Are exceptional at communication (written and verbal), negotiation, and relationship-building skills, with the ability to engage and influence stakeholders at all levels of the organization.
• Have strong problem-solving skills and the ability to thrive in fast-paced, changing situations, remaining calm under pressure and driving towards solutions.
• Have experience scaling customer education programs to meet the needs of diverse customer segments, from tech-touch to enterprise-level.
• Have experience leading and scaling a customer support function including expertise with Zendesk and collaboration with product and engineering on customer feedback
• Are dedicated to helping those around you, including direct reports, team members, and customers, reach their full potential; willing to roll up your sleeves and dive into the details.

Requirements:

• 7+ years of experience in customer education, professional learning, or a related field, with at least 3 years of experience managing a high-performing remote team preferably at an edtech company.
• Minimum of 4 years of experience in K12 education, including classroom teaching and facilitating professional development.  
• Proven track record of designing and scaling customer education programs in a fast-paced, technology-driven environment.
• Excellent analytical and problem-solving skills with a demonstrated ability to develop strategies based on data-driven insights.
• Strong leadership and team management skills, with the ability to inspire and develop talent.
• Proficiency in learning management systems (LMS), customer support tools, and other relevant technologies (preferably Zendesk and Skilljar).
• Experience working within a customer success function and collaborating with cross-functional teams.

What NoRedInk Offers:

• A competitive salary and equity package in a well-funded startup with strong product-market fit
• Excellent health, vision, and dental benefits (U.S. Only)
• 100% remote work environment
• Flexible PTO and paid parental leave
• 401(k) (U.S. Only)
• LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
• Team retreats and events to connect with fun, talented coworkers
• The ability to help millions of students and teachers and address a critical societal need

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

Compensation at NoRedInk is robust and includes a full range of benefits, flexible PTO, monthly co-working stipends, an initial home-office set-up stipend, and generous equity. Our salary ranges are based on factors such as expectations in the job description, location-specific market data, internal parity, and the experience and skills of individual candidates. Therefore, the compensation range is $135,000 - $150,000, accounting for various locations and skills/expertise.  Please know that if you are invited to speak with a recruiter at NoRedInk, they will discuss compensation openly during your first call to ensure alignment.

NoRedInk believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

*Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants. The scam uses a similar domain to deceive candidates, including posting our same role on LI.

1. If on LinkedIn, please ensure it is a posting associated with ourLI site

2. Verify the link is accurate by visiting ourcareers page

3. Our communications will always come from an @noredink.com address after applying.

If you have questions regarding the legitimacy of a job posting, please contact talent-acquisition@noredink.com.

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and you are given permission by the Talent Acquisition team to work on a job opening.

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. We're looking for a skilled Data Analyst to join our team and drive data-driven decision-making. You will use your expertise combined with our massive dataset to inform product strategy, improve operational efficiency, and enhance NoRedInk’s ability to help teachers and students in improving their language and writing skills every day. 

Notice:Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants; please see below to learn more*.

Responsibilities:

• Deliver Business Insights: Conduct in-depth data analysis to identify trends, patterns, and opportunities for business improvements, such as optimizing product features, enhancing user experience, and improving operational efficiency.
• Build Engaging Reporting:Build dashboards to translate complex data into actionable insights and recommendations. Use BI tools to create interactive data visualizations and narratives to communicate findings to technical and non-technical audiences.
• Collaborate Across Teams:Work closely with various departments, understanding their data needs, and advise them on how best to utilize NoRedInk’s data.
• Write Documentation: Create clear and concise documentation of data pipelines, data analysis processes, findings, and insights.

Qualifications and Skills:

• Have 3+ years of professional experience as a data analyst, a business analyst or a data scientist.
• Excellent SQL skills for writing and optimizing complex queries.
• Expert in exploratory data analyses (EDA) applying probabilistic and statistical methods to uncover trends and patterns. 
• Excellent storytelling and visualization skills with the ability to communicate complex findings effectively.
• Familiarity with Python programming for data manipulation, analysis and visualization.
• Familiarity with data warehousing (Snowflake or similar) and data transformation tools (DBT or similar).
• Familiarity with business intelligence tools (Sigma or similar) for data exploration and reporting.
• Experience working on data pipelines and ELT processes is a bonus.
• Experience in improving ELT processes through automation is also a bonus.

What NoRedInk Offers:

• A competitive salary and equity package in a well-funded startup with strong product-market fit
• Excellent health, vision, and dental benefits (U.S. Only)
• 100% remote work environment
• Flexible PTO and paid parental leave
• 401(k) (U.S. Only)
• LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
• Team retreats and events to connect with fun, talented coworkers
• The ability to help millions of students and teachers and address a critical societal need

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

*Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants. The scam uses a similar domain to deceive candidates, including posting our same role on LI.

1. If on LinkedIn, please ensure it is a posting associated with ourLI site

2. Verify the link is accurate by visiting ourcareers page

3. Our communications will always come from an @noredink.com address after applying.

If you have questions regarding the legitimacy of a job posting, please contact talent-acquisition@noredink.com.

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and you are given permission by the Talent Acquisition team to work on a job opening.

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. We're looking for a talented Field Account Executive - Mid Marketto further our mission to help every student harness the power of the written word by securing new K-12 school district customers. You’ll have the opportunity to build a book of business, leveraging high engagement from individual teachers and schools to craft and close multi-year deals at the mid-market and enterprise district level. 

In this role, you will:

• Demonstrate the value of NoRedInk to key stakeholders at both the school and district level and drive contracts to close
• Represent NoRedInk in your region and develop deep customer relationships in the territory building a base of potential clients
• Become an expert on the ed-tech trends and challenges within the states in your territory and partner with marketing/SDR teams to build GTM strategies that uniquely position NRI to win business at scale in those states
• Partner with marketing on a local events strategy to drive business in your territory
• Meet or exceed quarterly and annual revenue goals, working with SDRs to uncover new leads and marketing to apply an account-based approach to the territory
• Develop a deep understanding of the school and district decision making processes in your territory, identify barriers to close
• Manage your sales pipeline and ensure data integrity in Salesforce and Outreach
• Develop mastery of the NoRedInk solution and the competitive landscape

About You:

• Bachelor’s Degree or equivalent market experience/knowledge
• 3+ years sales experience, preferably SaaS sales
• Bonus if you’ve sold gov-tech or ed-tech
• A track record of hitting and exceeding quota
• Demonstrated ability to identify/secure net-new business and retain/expand strategic relationships
• Experience using Salesforce and sales engagement solutions like Outreach to optimize sales performance
• Availability to travel within your assigned territory as needed
• Bonus points if you have existing client relationships 

What NoRedInk Offers:

• A competitive salary and equity package in a high-growth, well-funded startup with massive traction
• Excellent health, vision, and dental benefits (U.S. Only)
• A remote-first culture that allows for flexible hours (We were big on remote before COVID!)
• A relaxed and flexible PTO policy and paid parental leave
• 401(k) (U.S. Only)
• LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
• Team retreats and events to connect with fun, talented coworkers
• Consistent modeling of our company’s core values
• The ability to help millions of students and teachers and address a critical societal need

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

Compensation at NoRedInk is robust and includes a full range of benefits, unlimited PTO, monthly co-working stipends, an initial home-office set up stipend, and generous equity. Our salary ranges are based on factors such as expectations as laid out in the job description, internal parity, and individuals' experience and skills. Therefore, the on-target compensation range (OTE), inclusive of base and sales bonus, is $160,000-$200,000.

*Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants. The scam uses a similar domain to deceive candidates, including posting our same role on LI.

1. If on LinkedIn, please ensure it is a posting associated with ourLI site

2. Verify the link is accurate by visiting ourcareers page

3. Our communications will always come from an @noredink.com address after applying.

If you have questions regarding the legitimacy of a job posting, please contact talent-acquisition@noredink.com.

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and you are given permission by the Talent Acquisition team to work on a job opening.

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. We're looking for a talented Small Market Account Executiveto further our mission to help every student harness the power of the written word by securing new K-12 school district customers. You’ll have the opportunity to build a book of business, leveraging high engagement from individual teachers and schools to craft and close multi-year deals at the building, district and network level. 

In this role, you will:

• Demonstrate the value of NoRedInk to key stakeholders at both the school and district levels and drive contracts to close
• Represent NoRedInk in your territory, develop deep customer relationships, and build a network of potential clients
• Become an expert on the ed-tech trends and challenges within the states in your territory and partner with marketing/SDR teams to build GTM strategies that uniquely position NRI to win business at scale in those states
• Partner with marketing on a local events strategy to drive business in your territory
• Meet or exceed quarterly and annual revenue goals, uncover new leads and strategies to apply an account-based approach to the territory
• Develop a deep understanding of the school and district decision making processes in your territory, identify barriers to close and how to navigate them
• Manage your sales pipeline and ensure data integrity in Salesforce and Outreach to maintain forecast accuracy
• Develop mastery of the NoRedInk solution and the competitive landscape

About You:

• 2+ years of sales experience, preferably SaaS sales and/or Education Background
• Bonus if you’ve sold gov-tech, ed-tech, or deployed ed-tech in a school or district
• A track record of hitting and exceeding quota
• Demonstrated ability to identify/secure net-new business and retain/expand strategic relationships
• Experience using Salesforce and sales engagement solutions like Outreach to optimize sales performance
• Availability to travel within your assigned territory as needed
• Entrepreneurial, Creative, & Team Mindset

What NoRedInk Offers:

• A competitive salary and equity package in a high-growth, well-funded startup with massive traction
• Excellent health, vision, and dental benefits (U.S. Only)
• A remote-first culture
• A relaxed and flexible PTO policy and paid parental leave
• 401(k) (U.S. Only)
• LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
• Team retreats and events to connect with fun, talented coworkers
• Consistent modeling of our company’s core values
• The ability to help millions of students and teachers and address a critical societal need

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

Compensation at NoRedInk is robust and includes a full range of benefits, unlimited PTO, monthly coworking stipends, an initial home-office set-up stipend, and generous equity. Our salary ranges are based on factors such as expectations as laid out in the job description, internal parity, and individuals' experience and skills. Therefore, the on-target compensation range (OTE), inclusive of base and sales bonus, is $110,000-$125,000.

*Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants. The scam uses a similar domain to deceive candidates, including posting our same role on LI.

• If on LinkedIn, please ensure it is a posting associated with our LI site
• Verify the link is accurate by visiting our careers page
• Our communications will always come from an @noredink.com address after applying.

If you have questions regarding the legitimacy of a job posting, please contact talent-acquisition@noredink.com.

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and you are given permission by the Talent Acquisition team to work on a job opening.

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. NoRedInk is hiring anexperienced curriculum designerto be an integral part of our Curriculum team. If you’re looking to leverage your passion for language to help students and teachers worldwide, please read on. 

Candidates will be considered for Curriculum Designer II or Senior Curriculum Designer, depending on their qualifications and experience.

Notice: Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants; please see below to learn more*.

Key Responsibilities

• Shape new writing curriculum, using knowledge of best practices, creativity, and a strong quality bar to break down skills and create highly supportive and engaging content.
• Lead large curriculum development projects, ensuring adherence to timelines.
• Develop and apply editorial processes to ensure quality.
• Closely collaborate with product managers, designers, and engineers to shape new learning experience feature development and ensure pedagogical requirements are well-represented.
• Develop internal processes to scale content creation, including exploring applications of AI.
• Conduct and apply research in user needs and pedagogical best practices to inform curriculum design and evaluate its success.
• Advise and mentor more junior curriculum designers.

About You

• You’ve led large curriculum projects at an ed tech company from design to delivery, including overseeing editorial processes and the work of multiple contributors. You’ve closely collaborated with product managers, designers, and engineers on feature development for new learning experiences.
• You’re an exceptional writer with a sharp editorial eye; you know what strong writing looks like, canexpertly tailor your message to achieve your desired impact ondifferent audiences, and can efficiently guide others to achieve the same results.
• You’re a natural project manager; you’re always thinking ahead, flexibly managing dependencies, and keeping stakeholders informed of progress, with your end goal in mind.
• Your strong communication skills help you to collaborate effectively within and across teams.
• You’re great at bringing clarity to ambiguity, applying an analytical mindset to break down problems and andcreating systems to manage complex tasks. 
• You'rea self-starter who’sincredibly organizedandtech-savvy.
• You approach problems creatively, always keeping students and teachers in mind.
• You’re deeply familiar with the K-12 education system, standards, and research in the learning sciences. Ideally, you have ELA teaching experience in grades 3-12.
• You're hungry to make a difference in education. You bring passion, an awesome work ethic, and an entrepreneurial mindset to all your endeavors.
• Bonus points if…
  • You’re familiar with LLMs and best practices in prompt engineering or have the curiosity to learn more. 
  • You have experience analyzing quantitative data or writing code.

What NoRedInk Offers:

• A competitive salary and equity package in a well-funded startup with strong product-market fit
• Excellent health, vision, and dental benefits (U.S. Only)
• 100% remote work environment
• Flexible PTO and paid parental leave
• 401(k) (U.S. Only)
• LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
• Team retreats and events to connect with fun, talented coworkers
• The ability to help millions of students and teachers and address a critical societal need

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

Compensation at NoRedInk is robust and includes a full range of benefits, unlimited PTO, monthly co-working stipends, an initial home-office set up stipend, and generous equity. Our salary ranges are based on factors such as expectations as laid out in the job description, location-specific market data, internal parity, and the experience and skills of individual candidates. Therefore, the compensation range is $ $90,000 - $115,000 and accounts for a variety of locations and skills/experience. Please know that if you are invited to speak with a recruiter at NoRedInk, they will have an open discussion about compensation during your first call to ensure alignment.

Please submit a cover letter below detailing how your experience and skills match the requirements of the role. Use it to showcase key achievements and qualifications, helping us understand your potential contribution to the team. We're looking forward to learning more about you.

*Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants. The scam uses a similar domain to deceive candidates, including posting our same role on LI.

• If on LinkedIn, please ensure it is a posting associated with our LI site
• Verify the link is accurate by visiting our careers page
• Our communications will always come from an @noredink.com address after applying.

If you have questions regarding the legitimacy of a job posting, please contact talent-acquisition@noredink.com.

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and you are given permission by the Talent Acquisition team to work on a job opening.

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. We're looking for an AI Engineer to join our team and help us achieve our mission of unlocking every writer’s potential. As an AI Engineer at NoRedInk, you’ll build features as part of collaborative teams of product managers, designers and other engineers all focused on helping teachers more easily assign & grade authentic writing assignments that students are able to complete with confidence as they hone their language and writing skills. In this role, you would be working with a team focused on building features that leverage AI/ML technologies to improve the experience of students & teachers. NoRedInk knows the value of a diverse team and welcomes applicants from a wide diversity of backgrounds and approaches.

Notice:Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants; please see below to learn more*.

In this role, you will:

• Collaborate with the team to architect, build and deploy features that leverage AI/ML models generally and LLMs in particular, including fine-tuning, prompt engineering, model validation
• Work closely with cross-functional teams to integrate AI solutions into existing infrastructure, optimizing scalability, operation, accuracy and cost
• Evaluate advancements in AI/ML methods and technologies and assess their applicability to our objectives, ultimately translating business needs into technical solutions that add value
• Identify opportunities to enhance our AI/ML technology stack by building or recommending tools, technologies  & processes to manage AI/ML models & related features
• Foster a culture of learning and continuous improvement within the company by sharing knowledge and expertise in AI technologies.

About You:

• 4+ years of professional experience building and deploying solutions in production that leverage ML models while keeping scalability, security, observability, testability and privacy in mind
• 1+ years of experience building and deploying solutions in production that leverage LLMs in particular
• Strong knowledge of and experience leveraging AI/ML concepts, NLP, deep learning as well as supervised learning, LLMs, RAGs & generative AI
• Proficient in using LangChain, TensorFlow, Keras, etc.
• Experience building SaaS applications deployed on AWS
• Interested in functional languages like Elm and Haskell and comfortable working with languages like Python & Ruby
• Experience with MLOps, data engineering and data management a plus
• You’re excited to work as part of a team to achieve company goals and realize our vision of building better writers

What NoRedInk Offers:

• A competitive salary and equity package in a well-funded startup with a strong product-market fit
• Excellent health, vision, and dental benefits (U.S. Only)
• 100% remote work environment - we are open to international candidates in Canada and South America 
• Flexible PTO and paid parental leave
• 401(k) (U.S. Only)
• LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
• Team retreats and events to connect with fun, talented coworkers
• The ability to help millions of students and teachers and address a critical societal need

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk believes that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

Compensation at NoRedInk is robust and includes a full range of benefits, unlimited PTO, monthly co-working stipends, an initial home-office set-up stipend, and generous equity. Our salary ranges are based on factors such as expectations in the job description, location-specific market data, internal parity, and the experience and skills of individual candidates. Therefore, the compensation range is $135,000.00 - $200,000.00 USD, accounting for various locations and skills/expertise. Please know that if you are invited to speak with a recruiter at NoRedInk, they will discuss compensation openly during your first call to ensure alignment. 

*Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants. The scam uses a similar domain to deceive candidates, including posting our same role on LI.

1. If on LinkedIn, please ensure it is a posting associated with ourLI site

2. Verify the link is accurate by visiting ourcareers page

3. Our communications will always come from an @noredink.com address after applying.

If you have questions regarding the legitimacy of a job posting, please contact talent-acquisition@noredink.com.

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and the Talent Acquisition team gives you permission to work on a job opening.

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. We're looking for an Infrastructure and Tooling Engineer to further our quest to help every student harness the power of the written word. This role is targeting South and Central America. 

Notice: Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants; please see below to learn more*.

In this role, you will:

• Support an engineering department committed to improving the lives of educators and students
• Build tooling that helps engineers focus on the problem they are trying to solve
• Contribute to scaling our platform to reach the next 10 million students
• Work asynchronously with a team and department spread across many time zones and locales
• Establish trusting relationships with folk all across the company
• Have fun using cool technology to solve interesting problems with awesome people

About You:

• You are fluent in English with professional-level verbal and written communication skills
• 3+ years of experience working in operations, infrastructure and/or developer experience
• You are excited to search out and debug problems in unfamiliar systems
• You value your autonomy and prefer building goals with your team rather than receiving them from a manager
• You have at least 1 year of professional experience developing applications
• You value code quality and well tested code
• You are comfortable working remotely
• Strong knowledge of cloud computing platforms (e.g., AWS, Azure, GCP)
• Interest in working with functional languages (e.g., Haskell, Nix, Elm)
• Comfortable managing large systems (e.g., Linux, MySQL, PostgreSQL)
• Experience with infrastructure orchestration (e.g., Kubernetes, Chef, Puppet, Terraform, Ansible)
• Experience with observability tooling (e.g., Prometheus, Honeycomb, Newrelic, Datadog)
• Knowledge of CI/CD concepts and tools (e.g., Jenkins, Github Actions, Argo)

What NoRedInk Offers:

• A competitive salary and equity package in a well-funded startup with a strong product-market fit
• 100% remote work environment 
• Flexible PTO
• LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
• Annual team retreats and events to connect with fun, talented coworkers in the United States

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk believes that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

Compensation at NoRedInk is robust and includes a full range of benefits, unlimited PTO, monthly co-working stipends, an initial home-office set-up stipend, and generous equity. Our salary ranges are based on factors such as expectations in the job description, location-specific market data, internal parity, and the experience and skills of individual candidates. Therefore, the compensation range is $100,000.00 - $115,000.00 USD, accounting for various locations and skills/expertise.  Please know that if you are invited to speak with a recruiter at NoRedInk, they will discuss compensation openly during your first call to ensure alignment. 

*Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants. The scam uses a similar domain to deceive candidates, including posting our same role on LI.

• If on LinkedIn, please ensure it is a posting associated with our LI site
• Verify the link is accurate by visiting our careers page
• Our communications will always come from an @noredink.com address after applying.

If you have questions regarding the legitimacy of a job posting, please contact talent-acquisition@noredink.com.

**Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and the Talent Acquisition team gives you permission to work on a job opening.

It has never been more important that students around the world have the tools and support to learn through digital instruction. NoRedInk helps students become better writers in more than 60% of middle and high schools in the U.S. Our adaptive curriculum engages learners by personalizing exercises to their interests, guiding them step-by-step through the writing process, and boosting their skills through differentiated practice. We’re relentlessly focused on helping all students harness the power of the written word.

Back-to-school is our busiest period, as millions of teachers and students get started using NoRedInk for the year. We’re looking for an effective, efficient, and empathetic communicator to supplement our small full-time support team during this high-volume period. Working largely independently but with plenty of resources and team check-ins, you’ll craft answers to customer emails and enable our users to have the best possible experience.

This temporary contract position lasts until October 27, involving 30-35 hours of work per week. Candidates should be available to work shifts between 8 am and 5 pm ET.

In this role, you will:

• Provide ongoing support to teachers and students through our email-based ticketing system (Zendesk)
• Become an expert on our product and serve as our customers' primary point of contact for troubleshooting and general product inquiries
• Learn and follow NoRedInk’s support guidelines and processes to work efficiently and effectively
• Identify and escalate user bugs and pain points
• Attend meetings with other Support team members to norm on and improve our delivery of customer support

About You

• You have 1+ years of experience providing email-based customer support for a SaaS company
• You’re a skilled troubleshooter, able to thoughtfully problem solve, accurately diagnose issues, and thoroughly document information to help us eliminate user pain points
• You have a strong interest in education and an ability to deeply empathize with teachers and students
• You have extremely strong written communication skills
• You’re organized and attentive to detail
• You’re tech-savvy and familiar with a variety of operating systems, including Windows, Macintosh, Android, and iOS

Compensation:$30-32/hour

Why NoRedInk?

Our team members care deeply about our core values:

• Put teachers and students first
• Relentlessly improve
• Invest in and take care of each other
• Act with humility
• Delight in our work

We work to model and promote these daily, helping to foster an environment that’s fun, collaborative, and highly engaged. Check out our 2-minute pitch onNBCor read articles about us inThe Washington Post,Wall Street Journal, andForbes.

NoRedInk is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and you are given permission by the Talent Acquisition team to work on a job opening.

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. Our adaptive curriculum engages learners by personalizing exercises to their interests, guiding them step-by-step through the writing process, and boosting their skills through differentiated practice. We’re relentlessly focused on helping all students harness the power of the written word.

Notice: Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants; please see below to learn more*.

About the Role:

We're looking for a People Operations Generalist who thrives on being the front-line go-to and wants to make an impact. Dive into a team that will value your understanding of HR best practices and your innate drive to build connections. Here, your passion for meticulous organization and proactive growth will see you not just succeed but flourish. Join us in a dynamic, fast-paced environment where every day is an opportunity to learn, contribute, and make a difference.

Job Responsibilities:

• Employee Onboarding & Offboarding
  • Coordinate and conduct new employee orientations and onboarding processes, ensuring new hires have a smooth and welcoming onboarding experience. 
  • Coordinate and conduct employee offboarding.
• Information & Data Management 
  • Ensure the completeness and accuracy of HR records through meticulous organization, proper use of the HRIS and other information management systems, and periodic internal audits. 
  • Maintain up-to-date job descriptions, employee files, and internal process and policy documentation. 
  • Follow best practices to ensure data privacy, where applicable.
• Benefits and Compensation Administration
  • Process payroll, respond to inquiries, and resolve payroll-related issues.
  • Partner with Accounting to ensure compliance with federal, state, and local payroll laws and regulations.
  • Administer employee benefits programs, including health insurance enrollment, FSAs, DCAs, and retirement plans.
  • Assist employees with company policies related to benefits and time off, including LOAs and FMLA.
• Employee Communication
  • Research issues, draft responses, and effectively escalate to the Director of People Operations when necessary to ensure timely and accurate responses to employee inquiries via the People Operations inbox.
  • Build and maintain the online information hub for employees related to employee-facing policies, processes, and benefits.
  • Draft employee communications related to People Operations milestones, events, and updates.
  • Serve as a representative of the People team in one-on-one and small group meetings with employees regarding established company policies and benefits.
• General HR Support
  • Provide administrative support to the HR department.
  • Assist with special projects and other duties as assigned.

About You:

• Tech-savvy organizer: You're a wizard with HR Information Systems (HRIS) and love to streamline HR processes.
• Self-organizing: You break down small projects and routine tasks into manageable pieces, staying on schedule and maintaining clear communication.
• Motivated learner: You're always looking to fill gaps in your knowledge and enthusiastically embrace continuous learning. With a commitment to optimization, you apply new skills to your daily tasks and recommend solutions for the department.
• Problem Solver: Proficient in the fundamentals of HR, you excel at working independently and know precisely when to seek guidance to ensure optimal outcomes.

Required Qualifications:

• 2+ years of experience in HR practices and handling front-line HR administrative inquiries.
• Familiarity with HR software and technical tools, with a proven ability to quickly grasp new technology.
• Demonstrates a solid understanding of HR practices and compliance.
• Demonstrated ability to manage projects and meet deadlines.
• Strong organizational and time management skills.
• High ethical standards and professionalism, particularly in handling confidential information.
• Excellent communication, both written and verbal, and interpersonal skills.

Preferred Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• SHRM-CP or PHR certification.
• Experience in payroll processing.

What NoRedInk Offers:

• A competitive salary and equity package in a well-funded startup with a strong product-market fit
• Excellent health, vision, and dental benefits (U.S. Only)
• 100% remote work environment
• Flexible PTO and paid parental leave
• 401(k) (U.S. Only)
• LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
• Team retreats and events to connect with fun, talented coworkers
• The ability to help millions of students and teachers and address a critical societal need

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk believes that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

Compensation at NoRedInk is robust and includes a full range of benefits, unlimited PTO, monthly co-working stipends, an initial home-office set-up stipend, and generous equity. Our salary ranges are based on factors such as expectations in the job description, location-specific market data, internal parity, and the experience and skills of individual candidates. Therefore, the compensation range is $75,000 - $95,000, accounting for various locations and skills/expertise.  Please know that if you are invited to speak with a recruiter at NoRedInk, they will discuss compensation openly during your first call to ensure alignment. 

*Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants. The scam uses a similar domain to deceive candidates, including posting our same role on LI.

• If on LinkedIn, please ensure it is a posting associated with our LI site
• Verify the link is accurate by visiting our careers page
• Our communications will always come from an @noredink.com address after applying.

If you have questions regarding the legitimacy of a job posting, please contact talent-acquisition@noredink.com.

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and the Talent Acquisition team gives you permission to work on a job opening.

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. 

We're looking for a Director of Scale Customer Successto lead our team that works with our schools and small districts segment to ensure their success and continued adoption of our platform.  This individual will be responsible for developing and executing a scalable customer success strategy, leading a team of Customer Success Managers (CSMs), and ensuring the success and satisfaction of our schools and small district customers. As a vital member of our Customer Success organization, you can influence how administrators and educators nationwide engage with their students using NoRedInk.

Notice: Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants; please see below to learn more*.

Key responsibilities:

• Leadership & Team Management:
  • Lead, mentor, and develop a team of Scale Customer Success Managers to ensure high performance and career growth.
  • Foster a customer-centric culture within the team, ensuring high levels of engagement, satisfaction, and retention.
• Customer Lifecycle Management | Strategy & Execution:
  • Own the full post-sale customer lifecycle, from onboarding to renewal, ensuring a seamless and value-driven experience for schools and small district customers.
  • Design and execute scalable customer success strategies that are rooted in the unique needs of small districts to drive fast time to value, customer onboarding, product adoption, customer satisfaction, and long-term advocacy.
  • Develop standard operating procedures on renewal processing including how to leverage fields in SalesForce to improve reporting and visibility.
  • Think creatively and holistically to design solutions with a right-touch mentality - that meet both the needs of our customers and NoRedInk; not being afraid to leverage new technology to create a one-of-a-kind experience.
• Retention & Growth:
  • Lead team to proactively identify account growth and expansion opportunities, collaborating closely with sales, product, and other cross-functional teams to drive revenue growth and achieve customer success metrics for schools and small districts.
  • Work with the team to effectively forecast and manage school and small districts’ renewals.
  • Effectively forecast and build a pipeline for expansions and incremental customer solutions.
  • Support team for negotiations of contract renewals and incremental services and/or solutions.
• Cross-functional Collaboration:
  • Partner with Sales, Product, and Marketing teams to ensure alignment and support for customer success objectives.
  • Serve as the Voice of the Customer, providing feedback and insights to influence product development and enhancements.

You are right for this role if you:

• Can think both strategically and tactically - you can see the big picture and know what is required to make it a reality
• Are exceptional at communication (written and verbal), negotiation, and relationship-building skills, with the ability to engage and influence stakeholders at all levels of the organization.
• Have strong problem-solving skills and the ability to thrive in fast-paced, changing situations, remaining calm under pressure and driving towards solutions.
• Have experience meeting/exceeding quantitative financial KPIs (quota, renewal rate, net retention rate, etc.)
• Are dedicated to helping those around you, including direct reports, team members, and customers, reach their full potential; willing to roll up your sleeves and dive into the details

Requirements:

• Minimum of 7 years of experience in client success or account management, with at least 3 years in a leadership role.
• Background in K12 education and edtech. 
• Proven track record of leading a team and scaling customer success within a B2B environment.
• Strong analytical and problem-solving skills with a demonstrated ability to develop strategies based on data-driven insights.
• Excellent communication and interpersonal skills, capable of working with cross-functional teams.
• Deep understanding of client success metrics, software, and tools.

What NoRedInk Offers:

• A competitive salary and equity package in a well-funded startup with a strong product-market fit
• Excellent health, vision, and dental benefits (U.S. Only)
• 100% remote work environment
• Flexible PTO and paid parental leave
• 401(k) (U.S. Only)
• LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
• Team retreats and events to connect with fun, talented coworkers
• The ability to help millions of students and teachers and address a critical societal need

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

Compensation at NoRedInk is robust and includes a full range of benefits, unlimited PTO, monthly co-working stipends, an initial home-office set-up stipend, and generous equity. Our salary ranges are based on factors such as expectations as laid out in the job description, location-specific market data, internal parity, and the experience and skills of individual candidates. Therefore, the on-target compensation range (OTE), inclusive of base and bonus is $160,000 - $175,000 and accounts for a variety of locations and skills/experience.  Please know that if you are invited to speak with a recruiter at NoRedInk, they will have an open discussion about compensation during your first call to ensure alignment. 

*Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants. The scam uses a similar domain to deceive candidates, including posting our same role on LI.

• If on LinkedIn, please ensure it is a posting associated with our LI site
• Verify the link is accurate by visiting our careers page
• Our communications will always come from an @noredink.com address after applying.

If you have questions regarding the legitimacy of a job posting, please contact talent-acquisition@noredink.com.

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and you are given permission by the Talent Acquisition team to work on a job opening.

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. We are seeking a motivated and results-driven Inbound Sales Development Representative to join our sales team. As an Inbound Sales Development Representative, you will be responsible for generating and qualifying leads through various inbound channels, including phone calls and emails. Your primary goal will be to identify potential customers, understand their needs, and schedule meetings or demos for our sales team.

• Respond to inbound inquiries and leads promptly and professionally.
• Engage with potential customers via phone, email, and social media to understand their requirements and determine their interests.
• Provide product information and answer questions to educate potential customers about our offerings.
• Maintain a thorough understanding of our products, services, and industry trends.
• Identify and qualify leads based on specific criteria and customer profiles.
• Schedule and coordinate meetings or demos for the sales team.
• Collaborate with the sales team to ensure a smooth handoff of qualified leads.
• Update and maintain accurate records of all customer interactions and lead statuses in the CRM system.
• Meet or exceed monthly and quarterly lead generation and qualification targets.

Requirements:

• Previous experience in education, sales, customer service, or a related field is preferred.
• Excellent communication and interpersonal skills.
• Strong phone presence and ability to engage with potential customers effectively.
• Ability to understand customer needs and tailor conversations accordingly.
• Self-motivated with a proactive and positive attitude.
• Ability to work in a fast-paced, target-driven environment.
• Familiarity with CRM software and other sales tools is a plus.

What NoRedInk Offers:

• A competitive salary and equity package in a well-funded startup with a strong product-market fit
• Excellent health, vision, and dental benefits (U.S. Only)
• 100% remote work environment
• Flexible PTO and paid parental leave
• 401(k) (U.S. Only)
• LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
• Team retreats and events to connect with fun, talented coworkers
• The ability to help millions of students and teachers and address a critical societal need

About NoRedInk:

NoRedInk helps students in over 60% of U.S. school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk believes that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

Compensation at NoRedInk is robust and includes a full range of benefits, unlimited PTO, monthly co-working stipends, an initial home-office set-up stipend, and generous equity. Our salary ranges are based on factors such as expectations in the job description, location-specific market data, internal parity, and the experience and skills of individual candidates. Therefore, the expected annual salary is approximately $70,000.00 with a base salary of $60,000 and a variable commission targeted at $10,000. Please know that if you are invited to speak with a recruiter at NoRedInk, they will discuss compensation openly during your first call to ensure alignment. 

*Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants. The scam uses a similar domain to deceive candidates, including posting our same role on LI.

• If on LinkedIn, please ensure it is a posting associated with our LI site
• Verify the link is accurate by visiting our careers page
• Our communications will always come from an @noredink.com address after applying.

If you have questions regarding the legitimacy of a job posting, please contact talent-acquisition@noredink.com.

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and the Talent Acquisition team permits you to work on a job opening.