The Housekeeping Clerk oversees the housekeeping administrative tasks. This involves taking calls from customers, looking after housekeeping supplies and coordinating the team. The housekeeping team plays an important role in the daily operations by cleaning and maintaining the guest rooms and public areas at highest level. As one of the largest departments in the hotel, this is an influential role.
• At least one to two years in a Room Attendant position
• Good interpersonal skills
• Prior working experiences in a hotel is preferred
• Eye for detail
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We are seeking a dedicated and enthusiastic Daily Worker - Commis to join our culinary team in the vibrant culinary scene of Ubud, Indonesia. As a Commis, you will play a crucial role in supporting our kitchen operations and contributing to the creation of exceptional dining experiences for our guests.
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We are seeking a friendly and efficient Daily Worker to join our Food & Beverage Service team in the vibrant town of Ubud, Indonesia. As a key member of our F&B team, you will play a crucial role in ensuring our guests have an exceptional dining experience.
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-Team Leadership: Lead and supervise a team of housekeeping, reception, beach, laundry, and engineering staff to ensure efficient operation and delivery of exceptional service ensuring repeat business for the unit.
-Task Assignment: Delegate tasks and responsibilities to team members according to their skills and workload, ensuring timely completion and adherence to quality standards.
-Guest Service: Interact with guests to fulfill their requests and address any concerns promptly and professionally, maintaining a high level of guest satisfaction, upselling services, and ensuring regular business.
-Revenue Generation: Actively promote and sell hotel services and amenities to residents, maximizing revenue opportunities while enhancing their overall experience.
-Record Maintenance: Maintain accurate records of activities, finances, inventory, and inspections using designated online applications or software.
-Report Generation: Generate regular reports on facility operations, maintenance activities, revenues, and guest feedback using multiple online applications, ensuring accuracy and timely submission.
-Room and Public Area Checks: Conduct routine inspections of guest rooms, public areas, and facilities to ensure cleanliness, safety, and compliance with company standards.
-Adherence to SOPs: Monitor and enforce adherence to standard operating procedures (SOPs) by the team, conducting random inspections to ensure compliance with established standards and regulations.
-Training and Development: Provide training and guidance to team members on proper procedures, safety protocols, and customer service standards, fostering a culture of continuous improvement, revenue generation and teamwork.
- High school diploma or equivalent; bachelor's degree in hospitality management, or related field preferred.
- Proven experience within the hospitality industry, with a strong focus on recordkeeping, revenue generation and guest service.
- Excellent communication and interpersonal skills, with the ability to effectively interact with guests, team members, and external stakeholders.
- Strong organizational and multitasking abilities, with a keen attention to detail and the ability to prioritize tasks in a fast-paced environment.
- Proficiency in using various online applications and software for record-keeping, report generation, and communication purposes.
- Knowledge of health and safety regulations, emergency response procedures, and best practices in facilities management.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required.
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Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
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Like all members of the kitchen team, the Commis Chef must maintain high standards of health and safety, including personal hygiene. You will be responsible for producing the most creative and excellent dishes, ensuring that the guests expectations are exceeded and fully satisfied. The person in this position must be able to effectively communicate with other members of the kitchen team, this includes being able to gracefully receive constructive criticism as well as effectively carry out orders. Additionally, a Commis Chef also needs to be able to remain calm while multi-tasking, as they are often called upon to carry out many different orders simultaneously in a brief amount of time. The Commis Chef is a part of the kitchen team, and as such must be able and willing to perform the basic tasks of food preparation and organization in the kitchen. This ability to create excellence in your own area of responsibility and to support others as they do the same is vital to the successful operation of the kitchen and to ensure the enjoyment of guests.
• High School degree
• Previous experience in a Food & Beverage/Restaurant operations role
• Passion for teamwork
• Excellent guest service skills
• Knowledge of basic preparation, presentation and preservation of food
• Basic knowledge of hygiene and safety procedures
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· To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.
· To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
· Check out with your Supervisor before leaving your station or the floor for any reason
· To have a full knowledge of the services and facilities provided by the hotel in order 0swer any questions the guests may have.
· Follow all safety policies to ensure a safe work area
· Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel
· Maintain your station in accordance with standards at all times
· Develop a complete knowledge of menus
· Learn and correctly use the Point of Sale equipment and follow procedures
· To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.
· Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
· Check corridors for trays when returning from taking orders (Room Service)
· Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.
• Good personality with excellent communication and strong service-minded
• Good command in Spoken and written in English
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As an Assistant Outlet Manager you will lead the operations of a specific outlet. Your key duties and responsibilities will be to ensure profitable operations, achieve outlet business goals, ensure the manning schedule is up to date, oversee regular preventative maintenance, maintain outlet safety and sanitation standards, and lead by example through a ‘hands on’ approach to motivate team members to excel. You will also manage team member performance, identify any training needs, develop and deliver the required training for supervisors and team members in an effective way to maximise guest satisfaction and develop team members to enable them to achieve their career goals.
• College diploma in Hotel Management or related field.
• Previous experience in a Food & Beverage/Restaurant operations management role
• Passion for leadership and teamwork.
• Eye for detail to achieve operational excellence.
• Excellent guest service skills.
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You will support the overall Food & Beverage operation of the hotel to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction by taking reservations (phone and email), greeting guests and accopamy them to thier table and monitor the table rotation. You may be asked to
• Previous experience in Food & Beverage/Restaurant operation
• Eye for detail to achieve operational excellence
• Excellent guest service skills
• Excellent English skills
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The job of the Bakery Chef is the production of the most creative pastries and deserts, for the enjoyment of our guests. You will also supervise, plan, organize, direct, and participate in the centralized production of highly specialized bakery and pastry menu items. The Bakery Chef will also take on the responsibility of organizing and leading training sessions for the members of their team.
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
- Prepare breads and pastries, including preparing doughs and fillings, proofing, baking, and decorating as appropriate.
Review Production sheet to understand variety of baked goods to be produced daily.
Prepare and cook food according to recipes, quality and presentation standards, and food prep checklists.
Maintain kitchen logs for food safety program compliance. Keep Chef informed of excess food items for planning of daily specials.
Safely and appropriately use baking and measuring tools/equipment/appliances to prepare baked foods.
Follow and ensure compliance with food safety handling policies and procedures, including personal hygiene procedures.
Check and ensure correct temperatures of kitchen appliances and food, and report issues to management.
Monitor the quality of food prepared and portions served throughout shift.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
Follow all company policies and procedures, including safety and security; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Speak with others using clear and professional language and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others and support team to reach common goals; handle sensitive issues with tact, respect, and confidentiality.
Serve as a department role model or mentor.
Comply with quality expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, or walk for an extended period of time.
Perform other reasonable job duties as requested by Supervisors.
• An advanced level culinary, hospitality or business degree
• At least 3 years experience in managing and participating in the operation of a large scale bakery production center including specialty pastry production, food service management, and inventory control.
• Excellent leadership and interpersonal skills.
• Experience working with a diverse team.
• Creative, innovative and self-motivated with strong commitment to teamwork and customer service.
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The Marketing and Public Relations Manager will be responsible for developing, implementing, and executing strategic marketing plans for NH Collection Dubai The Palm to attract potential customers and retain existing ones. This role requires a combination of marketing expertise, creative thinking, and exceptional communication skills to effectively promote the hotel's brand, services, and events. A significant focus will be on digital marketing to enhance the hotel's online presence and engagement.
Key Responsibilities:
Preferred Skills:
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As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.
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You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members. You will help to ensure that all brand and Standard Operating Procedures are being adhered to and continue to capture best current practice in new SOPs relating to Front Office operation. It will be your personal responsibility to drive upselling within the Front Office Department, and to work together effectively with all other departments to ensure a great experience for all of our guests.
• College degree in hotel management or related field
• Previous experience in a Front Office management role
• Strong commercial/business acumen
• Experience with Front Office Systems
• Fluent in English both written and verbal
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Members of the Kitchen Department are responsible for ensuring that all guest to the hotel are delighted by the quality, creativity, and variety of our food and beverage offerings in every area of the hotel, and that F&B is regarded as a strong point of differentiation for the hotel in its local market. A Chef de Partie is responsible for the oversight of all culinary dishes that are prepared in their section. Because of this, a successful Chef de Partie must be very knowledgeable about their specialty, as well as culinary functions in general. A person in this role must also be very organized and comfortable working in a high-pressure environment. A Chef de Partie must also be able to give orders within their section, as well as reliably carry out orders handed down to them by the Sous Chef.
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Members of the Kitchen Department are responsible for ensuring that all guest to the hotel are delighted by the quality, creativity, and variety of our food and beverage offerings in every area of the hotel, and that F&B is regarded as a strong point of differentiation for the hotel in its local market. A Chef de Partie is responsible for the oversight of all culinary dishes that are prepared in their section. Because of this, a successful Chef de Partie must be very knowledgeable about their specialty, as well as culinary functions in general. A person in this role must also be very organized and comfortable working in a high-pressure environment. A Chef de Partie must also be able to give orders within their section, as well as reliably carry out orders handed down to them by the Sous Chef.
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To ensure that all outlet reports, schedules, standard recipes, menus, food presentation photographs and correspondence are completed in liaison with the Executive Chef in an accurate and punctual manner.
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Members of the Kitchen Department are responsible for ensuring that all guest to the hotel are delighted by the quality, creativity, and variety of our food and beverage offerings in every area of the hotel, and that F&B is regarded as a strong point of differentiation for the hotel in its local market. A Demi Chef de Partie is responsible for the oversight of all culinary dishes that are prepared in their section. Because of this, a successful Demi Chef de Partie must be very knowledgeable about their specialty, as well as culinary functions in general. A person in this role must also be very organized and comfortable working in a high-pressure environment. A Demi Chef de Partie must also be able to give orders within their section, as well as reliably carry out orders handed down to them by the Chef De Partie.
• Bachelor’s Degree or any culinary degree
• Must have worked at least one year as a Demi Chef de Partie in Hotels and Restaurants
• Excellent leadership and interpersonal skills
• Strongly committed to teamwork and customer service
• Eye for detail to achieve operational excellence
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Junior Sous Chef
To ensure the smooth operation of the department in charge by optimizing the use of materials and manpower, thereby maximizing revenue and guest satisfaction.
What you will be doing:
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