Pro Onboarding Specialist

LightingNewYork.com is one of the fastest growing online retailers in the Lighting Industry and is seeking an Onboarding Specialist for our Pro Program.

As a Remote Onboarding Specialist, you’ll be responsible for guiding our new trade customers through their first experiences with Lighting New York. You will identify, qualify and follow up with prospective pros through outbound activities such as phone outreach, email and texting.

Job Description:

The Onboarding Specialist will often be the first contact a new PRO will have with Lighting New York. This role is responsible for vetting and onboarding all new PRO accounts; reaching out to prospective pro members; and assisting the team with day-to-day operations related to the Pro Program sales process. The Onboarding Specialist ensures all new Pro customers are positioned for immediate success by delivering LNY’s renowned customer service. The ideal candidate will have experience with B2B sales processes, including the use of customer relationship management software, outbound customer engagement tactics, and customer relationship building.

Responsibilities:

• Own the LNY Pro Welcome Process, from the first customer touch through the Pro’s first purchase
• Align new Pros with appropriate resources as needed, including transfer to the Pro Account Manager, Sales Manager, members of the sales team, or other internal teams as required
• Support the Pro team as needed with new customer acquisition activities and prospecting, including phone, email and SMS outreach, and scheduled follow-up tasks as required
• Monitor new Pro feedback and assess LNY opportunities to improve our customer’s overall LNY experience
• When appropriate, follow up with new Pro customers to seek endorsement, testimonials, and referrals
• Build and maintain relationships with decision-makers in our Professional Program

Qualifications:

• 2+ years proven experience in B2B customer service, sales, or a related field
• Excellent communication and interpersonal skills, both verbal and written
• Strong organizational and time management abilities
• Proficient in Google Suite and CRM software
• A passion for building strong customer relationships and delivering exceptional service
• A positive, enthusiastic and infectious attitude

Location: This is a remote position, but some in-person meetings may occur at our Selinsgrove, PA office.

Compensation: This position will start at $17.00 hour and will move to $18.00/hour after 60 days. This is an Entry-Level position with opportunity for future advancement.

Benefits: Paid Time Off, Paid Sick Leave, full medical, dental, vision, and Life Insurance benefits, and matching retirement savings program

Schedule: Monday - Friday 8:30am to 5:00pm Eastern with a 30 minute lunch break

If you are a motivated individual who is looking for a fun, challenging and rewarding opportunity, we encourage you to apply.

About Lighting New York

Our company culture is team-oriented and fosters a positive environment with friendly people. We work hard to constantly progress, while also valuing the importance of having fun. We take pride in setting ourselves apart from the competition by striving to 'WOW' everyone we encounter in our daily business interactions.

We're looking for critical thinking team members who are team-oriented, of course, but who are also highly motivated, with the ability to work independently to solve unique problems. Because of the rapid growth of our company, we need people who are not only flexible but also adventurous, like to try new things, have an ability and willingness to learn new skills, and like to think outside of their 'everyday' job duties to come up with new ideas for the good of the whole company. A little creativity goes a long way!

Not only have we been continually recognized as a top place to work in the state of Pennsylvania, but Newsweek magazine recognized Lighting New York as providing Best Customer Service in the country! We place immense value on having direct dialogue with our customers!

2nd Shift / Weekend Customer Care Agent

LightingNewYork.com is the fastest growing online retailer in the Lighting Industry and we are currently seeking Customer Care Agents for our 2nd shift and weekend hours. We are a team-oriented, positive environment full of friendly people. We work hard to always move forward, but we don't underestimate the value of having some fun, either. We pride ourselves on being different from our competition by making an effort to "wow" everyone we contact in our daily business endeavors.

We're looking for team members who are team-oriented, of course, but who are also highly motivated, with the ability to work independently to solve unique problems. Because of the rapid growth of our company, we need people who are not only flexible but also adventurous, like to try new things, have an ability and willingness to learn new skills, and like to think outside of their "everyday" job duties to come up with new ideas for the good of the whole company. A little creativity goes a long way!

Not only were we ranked as a top 5 place to work in the state of Pennsylvania, but Newsweek magazine recognized Lighting New York as providing Best Customer Service in the country! As a Customer Care Agent, you’ll be working with our customers over the phone, on live chat, and through email with the opportunity to create raving fans for Lighting New York every single day.

Schedule for this role:

Each shift will be 10 hours (for a 40 hour work week). We offer flexibility in the schedule per day. The following are the open times for each of the 4 days:

Saturday: 12:30pm-11pm Eastern time
Sunday: 9am-7:30pm Eastern time

Monday: 10 Hour Shift between 9:30am-8pm Eastern time
Tuesday: 10 Hour Shift between 9:30am-8pm Eastern time

Positions start at $17.00/hr with a $1/hour increase after 60 day provisional period

Other Benefits include:

• 2 weeks paid time off per year
• Paid holidays
• Health, dental, vision, and life insurance
• Retirement plan with employer match

Our team is hard working, adventurous, ambitious, and we like to have fun!
Lighting New York provides hybrid and remote work opportunities for qualified candidates. We will provide all of the equipment, but you will need to provide a secure and quiet work environment with a strong Internet connection.