As a member of the Support team, you will analyze, replicate and resolve reported customer issues of varying complexity. Provide written and verbal consultation to debug customer related issues. Assess whether the bug is an external issue, a user issue, or requires a solution that will need to be developed by the product supporting engineering department. Document all reported issues, individualized solutions, and product defects in the support call tracking system.
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Work across the stack from a code commit to running it in production, with the end goal of delivering the best possible experience for the user.
Design, develop and test features from inception to rollout
Write high-quality code that is scalable, testable, maintainable, and reliable.
Independently own and drive new features from scratch
Work in an Agile environment and facilitate agile practices
Collaborate with people across roles to understand the domain and work towards building the right solution
Years of experience – 2 to 5 years
Strong frontend development skills, particularly focused on design
Experience working with NodeJS on the backend and ReactJS/VueJS on the frontend.
Experience working with fundamental front end languages such as HTML, CSS and JavaScript.
Some experience with alternative protocols like GraphQL, GRPC, etc is preferred.
Experience with frameworks like ExpressJS, NestJS, Redux, Redux is preferred
Knowledge of databases like MongoDB, Redis, and/or any Relational databases.
Good understanding of GitHub .
Experience with setting up and maintaining CI/CD pipelines
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Very nice to have:
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