About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

As a Digital Technical Account Manager, you will join Invoca's Customer Success team to play a meaningful role in driving product adoption and expansion for target accounts within Invoca’s self-serve, Digital customer segment. Through prescriptive technical consultations, solution design, and project management, you will provide tactical guidance for Invoca customers to navigate the technical aspects of our technology to help drive incremental value from our products. With strong organizational and project management skills, you will lead the successful planning and execution of strategic, technical customer initiatives spanning various industries and use cases. You will coordinate effectively with cross-functional stakeholders to solve problems and identify how your customers can benefit from new solutions and features. 

This technical and hands-on position requires you to work in a team and individual work setting, contributing to all aspects of Digital customer success including enabling other team members through templates and process designs, advocating on behalf of your customers for product enhancements, and advising customers on how to succeed using Invoca.

You Will:

• Act as a strategic technical point of contact for short-term, limited-scope engagements with Digital customers that focus on driving product adoption, platform optimization, and upsells
• Identify and implement technical features and functions to measure and report on desired customer outcomes
• Serve as an Invoca product expert, tracking customer patterns and partnering with product and technical teams to relay customer feedback and advocate for solutions
• Work alongside the Digital Customer Success team to understand what is most important to the customers in the segment, preview new product releases, and identify opportunities for customers to adopt new products and participate in beta programs
• Monitor and project manage ongoing engagements between the customer and other internal technical teams, helping triage and solution technical blockers
• Train and enable new and existing customer account admins on how to best utilize and navigate their Invoca platform
• Assist with building enhancements to Invoca customer accounts to meet new needs including campaign management, Invoca ConnectApp integrations, and report-building
• Technically manage and/or implement ad-hoc customer and internal special projects, including customer migrations or other team initiatives
• Maintain and monitor the health of customer accounts to maximize long-term value

You Have:

• 4+ years of successful technical account management, implementation, or deployment experience in a customer-facing role required
• Working knowledge and functional understanding of front-end web languages including JavaScript, HTML, and CSS
• Customer-first mentality; ability to empathize and create customer loyalty
• Experience in scoping, clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
• Excellent oral and written communication skills - communicating with both internal and external stakeholders
• Strong organizational and analytical skills and the ability to work at a highly detailed level
• Knowledge and experience using APIs, webhooks, and general data transfer architectures and techniques  
• Ability to deeply articulate and compare customer needs along with their relevant business value to both internal technical and non-technical audiences

Bonus qualifications: 

• Background in SaaS
• Background in telecom, mobile, or digital media a plus
• Hands-on experience with web analytics, CRM, marketing automation, bid management, ad-serving, and attribution software a plus
• Working knowledge of the digital marketing technology landscape is a plus

Salary, Benefits & Perks:

Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our offerings:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, 3 days volunteer time and more.
• Healthcare -Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members
• Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need
• Sabbatical -We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service.
• Wellness Subsidy - In further support of your well-being,Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
• Position Base Range- $70,000-$85,000/yr plus bonus potential

This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role

Invoca is seeking a Analytics Services Manager to join our Customer Success Team. As our Analytics Services Manager, you will be primarily responsible for creating and helping to  present meaningful and actionable insights to key Invoca customers in order to help them realize the value of their data. You will be working with large data sets, transforming the data, mining for insights and then helping to create compelling customer presentations. You will also be working cross functionally with teams such as Customer Success Management, Technical Account Management and Data Science. 

You Will:

Insights Delivery and Analytics Consulting:

• Draw on strong analytics knowledge to organize large data sets and create meaningful insight driven presentations for Invoca customers, involving:
• Complete analysis for customers, and provide them with quantifiable insights and recommendations to help improve their business issues and goals
• Create visualization of data and trends
• Data extraction, transformation, and model building
• Provide support for customer-facing review meetings or enable CSMs to present phone call analytics data in Invoca’s proprietary dashboards
• Complete reporting requests for customers, including but not limited to
• Scoping out and completing new or custom reports for CSMs to present in executive business review meetings (EBR)
• Identifying interesting insights and trends in reporting

Data Management: 

• Complete data audits to evaluate platform efficiencies and reporting accuracy of the phone call analytics being delivered to our customers. Auditing work will involve:
• Listening to random samples of phone call recordings to manually detect key performance indicators present in conversations, and compare the results against Invoca’s automated AI models. 
• Utilize audit results to identify trends, areas of concern, potential improvements that could be made to maximize reporting accuracy for customers

You Have:

• Bachelor’s degree or equivalent related work experience
• Certifications in Analytics or Data Science
• 2+ years of experience working as a Customer Success Manager, Marketing Analytics,  Insights Manager or in an analytical Professional Services position.  
• Strong skills in Excel Google Sheets & Google Slides
• Experience taking large data sets, mining for insights and then presenting insights in a non technical way to customers 
• Experience managing multiple customer projects at one time and excellent time management skills
• Experience working with cross-departmental teams within a SaaS organization
• Advanced presentation skills that demonstrate technical proficiency, digital marketing knowledge, and good interpersonal skills.
• Ability to assess customer requirements, identify business problems, and demonstrate proposed solutions to customers

Pluses: 

• Strong working knowledge of a conversation intelligence platform 
• Experience working with machine learning and AI models.
• Experience working with Adtech and Martech platforms such as Google Ads and Google Analytics

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -$70,000-$90,000 / plus annual bonus

This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

As a Sr. Revenue Technology Analyst, you will be pivotal in the ongoing development and management of our revenue technology for Sales and Marketing. This role is a blend of technical project management, administration, and analysis, requiring a strong grasp of process and systems. You will work closely with cross-functional teams, including Sales, Marketing, Customer Success, Product, and IT, to identify, develop, and deploy core business processes across revenue functions. You will be responsible for the day-to-day configuration, support, maintenance, and enhancement of key applications, driving improvements, streamlining processes, and ensuring our technology solutions align with business objectives.

You Will:

• Own and manage the end-to-end projects in the Salesforce ecosystem
• Collaborate closely with Sales, Marketing, Customer Success, Product and IT team members, operating as a project owner and executor
• Keep up to date with our software’s releases, features and best practices in order to make recommendations to management regarding implementations
• Evaluate, select, implement, and integrate technology tools into a solution to support sales and cross-functional business unit stakeholders
• Provide on-going support and system administration to quickly fix issues with Salesforce.com and 3rd party applications.
• Design, build, and test best practices solutions to accelerate our business.
• Assist in the training and enablement of new users, and grow the tech skill set across the organization
• Act as the liaison between our users, vendors and the application development teams.
• Extract, manipulate, import/update large and complex datasets.

You Have:

• 4+ years of experience as a Salesforce Administrator, with Salesforce Admin Certification required
• Extensive experience integrating and configuring Salesforce connected apps such as Salesloft, LeanData, Demandbase, Marketo, Clari, and Gong
• Proven expertise with Salesforce Sales Cloud
• A thorough understanding of SFDC best practices and functionality
• A deep commitment and passion to making impactful improvements and enhancing efficiency
• In-depth knowledge of the Salesforce platform, including the configuration of custom objects, flows, and validation rules
• A solid understanding of agile sprint methodology and the release management process
• Hands-on experience in performing complex data loads
• An eager approach to learning, helping, and growing within the team
• A strong sense of ownership and pride in your work
• Exceptional written and verbal communication skills

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -Salary Range $100,000 - $120,000/ plus bonus potential

This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

This team drives business and collaborates with our marketing and customer success teams.

About the Role:

The Strategic Accounts Director works with our largest clients to drive adoption of the Invoca product and expand our relationship through new products, cross-selling into new lines of business, and additional use cases. Travel is required across the U.S. and Canada at about 25%. This role reports to the VP of Account Management. 

You Will:

• Prospect, identify, develop, negotiate and, ultimately drive new revenue by uncovering opportunities within these strategic accounts
• Develop and lead pipeline within your targeted accounts to meet or exceed targets
• Lead strategies for our largest accounts with our Account Management team, Customer Success team, and other internal stakeholders
• Thoroughly understand enterprise customer needs and effectively communicate Invoca value proposition across business lines
• Build and execute sales strategies, presentations, and software demonstrations for your accounts
• Provide forecast updates
• Understand the business landscape and be able to articulate differentiators
• Provide feedback to the marketing, SDR, and product teams
• Present effectively to external customers across all levels from marketing staff to C-suite executives

You Have:

• 7+ years of on-quota, B2B SaaS experience selling marketing tech and ad tech to complex organizations
• Prior strategic account management experience with large enterprises
• Experience using modern SaaS sales tech stack, including Salesforce, LinkedIn, Salesloft, remote collaboration tools, and more
• Experience negotiating business terms with senior management and C-suite executives including MSSA, Order Forms, SOWs and other deal documentation.
• Experience with marketing and customer acquisition processes
• The ability to travel across the US and Canada 

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - $117,000-$146,000 / plus variable

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the team

Reliability Engineering is Invoca's foundation. We provide the infrastructure, tools, and observability for Invoca to build whatever is needed. We ensure stability today and enable growth for tomorrow.

We’re organized around three major needs:
- Consulting with development teams.
- Core service ownership and building the future of Invoca infrastructure.
- Research & development to keep our skills sharp and stay ahead of the industry.

The SRE Group is responsible for production uptime, observability, and platform reliability. Invoca takes a highly balanced approach to engineer on-call requirements and believes strongly in service ownership, allowing engineering teams to have autonomy and accountability for the amazing things they build.

The position’s reporting structure is:
Engineer -> Senior SRE Manager -> Director, SRE -> CTO -> CEO

About the Role

Our engineers are thoughtful, hard-working, friendly, and curious. We recognize that problem-solvers are everywhere and encourage you to apply if you:

• Are curious, thoughtful, and seek to understand first
• Understand and apply systems thinking in your day-to-day work
• Operate with a customer-focused approach 
• Enjoy building trust & relationships with your team, your peers, and your colleagues throughout the organization
• Understand reliability engineering principles and can advocate for better practices
• Want to show up and solve problems

What you will do:

• Provide observability for infrastructure and services across the Invoca platform including tools like Prometheus, Grafana, and Kibana
• Provide Kubernetes as a service to development teams
• Find new and better ways to scale our infrastructure in response to customer (internal and external) needs
• Help enable multi-region and international presence to meet developer expectations
• Participate in a one-week on-call rotation for services owned by your team
• Solve challenging problems presented by the team and the business
• Use metrics and your team’s collective experience to drive development decisions

Qualifications

• 3 years experience in an SRE (or equivalent e.g. sysadmin, software engineer) role
• A background in Linux, Docker, and/or Kubernetes
• Solid experience with configuration management and infrastructure as code
• Critical thinking and problem solving
• Exceptional communication skills
• A strong sense of accountability

Salary, Benefits & Perks:

Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our offerings:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 16 paid holidays, 10 days Compassionate Leave, 3 days volunteer time and more.
• Healthcare -Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members
• Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need
• Sabbatical -We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service.
• Wellness Subsidy - In further support of your well-being,Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
• Position Base Range -$$127,000.00 - $150,000.00/year, plus bonus potential

Recently, we’ve noticed a rise in phishing attempts targeting individuals who are applying to our job postings. These fraudulent emails, posing as official communications from Invoca aim to deceive individuals into sharing sensitive information. These attacks have attempted to use our name and logo, and have tried to impersonate individuals from our HR team by claiming to represent Invoca. 

We will never ask you to send financial information or other sensitive information via email. 

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

As a Data Operations Intern, you will play a crucial role on our Sales Operations team, while providing overall support by helping source and validate account and prospect data. You will utilize a variety of tools and data mining approaches to help contribute to the overall accuracy and value of data for our marketing and sales teams to efficiently action. This is an excellent opportunity for a Junior or Senior in college pursuing a degree in Business Administration, Operations, Business Management, Marketing, Data Analytics, Project Management or a related field.

You Will:

• Data Sourcing & Validation: Leverage tools such as LinkedIn Sales Navigator, ZoomInfo, and other data validation platforms to identify and verify account and prospect information. Ensure data accuracy by cross-referencing multiple sources and applying data integrity best practices.
• Daily Entry & Operations Support: Assist with routine tasks related to data research, entry, management, validation and quality control. This includes updating records, cleaning up erroneous data, and ensuring timely entry of new information.
• Data Mining: Participate in both daily and strategic data mining projects to extract valuable demographic, firmographic, and behavioral insights. Support the development of data-driven strategies by gathering and analyzing relevant data sets.
• Collaboration: Partner closely with the Sales operations team to ensure data accuracy and relevance. Communicate findings, insights, and updates effectively to support business objectives and drive decision-making.
• Ad-hoc Projects: Support various ad-hoc projects as needed. This may involve additional data sourcing and analysis tasks or special research assignments.

You Have:

• Educational Background: Currently pursuing a Bachelor's degree or Master's in Business Administration, Operations, Business Management, Marketing, Data Analytics, Project Management or a related field.Junior or Senior level students are preferred. 
• Technical Proficiency: Familiarity with LinkedIn Sales Navigator, ZoomInfo, or similar data validation tools is highly desirable but not required. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and/or G-Suites is required.
• Attention to Detail: Exceptional attention to detail with a demonstrated commitment to maintaining high data accuracy and quality.
• Organizational Skills: Highly organized with the ability to manage multiple tasks efficiently and meet deadlines in a fast-paced environment.
• Communication Skills: Strong written and verbal communication skills, with the ability to convey information clearly and effectively to both technical and non-technical audiences.
• Learning Orientation: Willingness to learn and adapt in a dynamic environment. Eager to take on new challenges and contribute to various projects.
• Team Player: Collaborative mindset with the ability to work well within a team setting and support team goals.

Internship Details:

Position Hourly Rate - $16.00 per hour 

Weekly hour commitment: 20 hours per week

Date Ending: January 31, 2025

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

You’ll join a team where everyone, including you, is striving to constantly improve their knowledge of tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give great feedback to help each other grow. Working on our close-knit, cross-functional teams is a great chance to grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

Learn more about the Invoca development team on our blog and check out our open source projects.

About the Role:

Invoca offers an unusually valuable engineering experience. You will be part of a team of world-class Engineers scaling our Information Security program with our rapidly growing company and SaaS application. You’ll find new and creative ways to secure our platform and people. Our remote-first team is committed to upholding high standards via modern methodologies of agile software development, test-driven development, and DevOps.

This role is open to U.S.-based candidates only. At this time, we are unable to provide visa sponsorship for this position.

You Will:

Drive organizational compliance

• Develop and execute a comprehensive global compliance strategy aligned with the organization’s business objectives and values
• Drive compliance with various global regulations, including but not limited to, PCI 4, SOC 2, GDPR, ISO 27001, CCPA, HIPAA
• Partner with cross-functional teams including, but not limited to, Engineering, HR, Legal, Sales, CSM’s and stakeholders across the organization to ensure consistent and concise communications 
• Lead regular audits to ensure the compliance program is functioning appropriately and remediate gaps as appropriate to further mitigate compliance related risks.
• Maintain Information Security and Privacy policies to prevent internal or external attacks or attempts to infiltrate company systems
• Develop solutions to operationalize the maintenance of Invoca’s Compliance Program

Project Management

• Lead and manage key security and compliance-related projects, ensuring milestones are met and resources are allocated effectively.
• Collaborate with cross-functional teams to ensure successful execution of Governence, Risk and Compliance initiatives and projects, from conception to implementation.
• Monitor project timelines, deliverables, and stakeholder expectations, providing regular status updates to leadership and making adjustments as needed.

Create confident customers 

• You will support our Customer Success and Sales teams by reviewing and responding to our customers' security and privacy concerns and requirements
• Develop solutions and processes for sales enablement related to Invoca’s Security and compliance program

Educate organization on compliance

• Keep stakeholders up to date on new regulations and compliance changes in advance to upcoming third party audits
• You will work closely with the entire organization to help manage and train other teams on our GRC program

Team Enablement

• Provide roadmap guidance for the long term direction of the team and compliance practices
• Provide mentorship for Junior members of the team

You Have:

• 3- 5 years of experience as an Information Security Analyst
• Knowledge and experience dealing with security and compliance regulations like PCI 4, SOC2, SOX, GDPR, ISO 27001, HIPAA and others
• Excellent verbal and written communication skills and good interpersonal skills to work effectively across teams
• Experience with reading and understanding compliance requirements and regulations and the ability to explain them to other teams and team members
• Proven experience managing security or compliance projects, ensuring delivery within scope and on time.
• Ability to manage project resources, timelines, and stakeholder expectations, ensuring alignment with organizational goals.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -$85,500 - 110,000Salary Range / plus bonus potential

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

The Manager of Revenue Strategy & Planning will play a pivotal role in ensuring the efficiency and effectiveness of our Sales organization, with a primary focus on Deal Desk and Order Management. This role will oversee global deal desk operations, ensuring seamless processing and management of deals, while also collaborating with Finance, Legal, and Sales teams to review, structure, and approve complex deals. In addition to deal desk responsibilities, this role will also assist with strategic planning, sales compensation, quota planning, and pipeline & forecast management. The ideal candidate will have a robust understanding of deal desk management and operations, coupled with experience in sales strategy and execution, and the ability to drive cross-functional collaboration. This role will report directly to the VP, Sales Operations, Strategy & Enablement. 

You Will:

• Deal Desk and Order Management: 
  • Oversee Global Deal Desk Operations: Lead the team to ensure efficient, accurate, and timely deal processing while maintaining high service standards.
  • Collaborate on Deal Reviews and Approvals: Work with Finance, Legal, and Sales to review and approve complex deals, ensuring alignment with policies and objectives.
  • Develop custom quotes and align them with pricing strategies. Collaborate with Product and Pricing teams for competitive solutions.
  • Compliance and Risk Management: Ensure deals meet internal controls, legal standards, and regulations. Address potential risks and work on mitigation.
  • Process Optimization and Automation by improving deal desk processes for efficiency and scalability. 
  • Serve as the main contact for deal desk processes. Partner with Revenue Training & Enablement to support teams.
  • Ensure integration with Revenue Technology, Business Systems, and other teams for seamless deal processing.
  • Keep up with industry best practices and drive improvements in deal desk operations.
• Sales Strategy, Planning, and Execution:
  • Support Sales planning, including program, incentive, and policy development.
  • Assist with strategic planning, setting OKRs and KPIs for the Sales organization.
  • Align Sales strategies, goals, and projects across the team.
  • Drive cross-functional collaboration on key strategic decisions.
  • Support Sales management activities like M/QBRs, Productivity Meetings, and All Hands.
• Sales Compensation & Incentives:
  • Assist with the design and management of compensation plans for Sales org
  • Develop and oversee SPIFFs and other incentive programs 
• Quota & Territory Planning and Management:
  • Assist in setting quarterly and annual sales targets 
  • Support in defining TAM, ICP, and Account Segmentation.
  • Help manage territory assignments and ownership policies 
• Pipeline and Forecast Management:
  • Define and manage pipeline and forecast methodologies and processes.
  • Collaborate with Sales Management and Demand Generation teams to maintain healthy pipeline status.
• Pricing & Packaging Strategy and Management:
  • Assist the Pricing Committee in developing pricing models and product packages.
  • Support market research and competitive analysis with Product Marketing.
  • Help align pricing goals across Sales, Marketing, Product, and other teams.
  • Aid in tracking and adjusting pricing strategies based on performance data.
  • Ensure compliance with legal standards and refine strategies based on customer feedback.

You Have:

• 5+ years of of experience in deal desk management, sales strategy and revenue operations, ideally within a B2B SaaS company 
• Proven ability to drive cross-functional alignment and execute strategic initiatives
• Strong analytical skills with the ability to make data-driven decisions
• Excellent communication and collaboration skills, with the ability to influence and partner with stakeholders at all levels
• Proficiency with a range of tools that streamlines deal management, pricing and contract processes (Salesforce, CPQ, DocuSign, Ironclad, and Zuora)
• Proficiency with revenue technology platforms (Clari, Tableau) 
• Proficiency with Microsoft Excel/Google Sheets, PowerPoint/Google Slides
• Exceptional interpersonal skills; ability to develop and maintain strong relationships
• Demonstrated success in delivering results working x-functionally Strong work ethic with a “get stuff done” mentality
• Problem solver, strong attention to detail, extremely organized
• Self-starter and quick learner with the ability to work independently
• Flexible, agile and adaptable; used to wearing multiple-hats  
• Ability to navigate ambiguity, prioritize and manage multiple projects
• A strong understanding of pipeline/forecast models and pipeline goals
• Experienced working in a fast pace environment 

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -Salary Range $107,000 - $132,000/ plus bonus potential

This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

As the Senior Product Manager for the Customer Data engineering team at Invoca, you will be at the forefront of shaping and executing our customer data vision, strategy, and roadmap. You will work closely with cross-functional teams to optimize Invoca’s powerful data and analytics to enhance customer experiences, optimize data management, and further drive actionable insights. Your technical prowess will be pivotal in ensuring that our data infrastructure and strategies align with our business objectives and ever-changing customer needs.

You Will:

You will partner with a newly forming team of engineers focusing on Invoca’s customer data strategy and the underlying platform capabilities.  You will ensure that our product priorities and investments deliver maximum impact for our customers and internal stakeholders to expand our industry leadership and platform capabilities. You will report to the Director of Product Management and play a key role on the product development team focusing on customer value delivery and fostering a culture of innovation and collaboration. 

As a Senior Product Manager, you'll engage in full-lifecycle product management, crafting and executing Invoca’s strategy for collecting, storing and categorizing customer data to meet our growing client needs. You'll be working closely on, and with, small scrum teams in an agile environment to break-down requirements, create and prioritize stories and features executing this data strategy. You will help define a product vision and blueprint by informing the roadmap with new ideas to improve existing functionality, introduce new features and open up new market and revenue opportunities.

Integrating a mindset that balances long-term thinking with short-term execution, you will collaborate with our product development and go to market teams to:

• Define and implement the company’s customer data strategy, focusing on balancing standards with flexibility, ensuring data quality, and alignment with Invoca’s long-term goals
• Develop and execute a roadmap for leveraging best practices from CDPs to improve our customer data management and analytics
• Collaborate with engineers, data scientists, and other stakeholders to ensure Invoca’s data is effectively utilized for customer segmentation, personalization, and analytics through platform capabilities and best practices
• Work closely with engineering, marketing, sales, and customer success teams to gather requirements and deliver data solutions that address business needs
• Facilitate communication and coordination between teams to ensure alignment on data initiatives and objectives
• Build consensus and coordinate product development with engineering - acting as product owner for an agile development scrum team
• Manage the product lifecycle from concept to launch, including requirements gathering, user stories, and prioritization
• Work closely with our UX Designers, Marketing and Customer Success teams to integrate usability studies, market analysis and customer research into product requirements to ensure products meet customer needs and exceed customer expectations
• Collaborate with the Data Science team to further our use of AI in offering customer-centric solutions 
• Ensure that data management practices comply with relevant regulations and standards (e.g., GDPR, CCPA)
• Track and analyze the performance of data strategies and CDP initiatives, using metrics and customer feedback to drive continuous improvement
• Stay up-to-date with industry trends, emerging technologies, and best practices related to data management and CDPs
• Evaluate new tools and technologies to enhance our data strategy and capabilities

You will do all this by striking the right balance between an agile, start-up environment (speed and flexibility) and the processes necessary as companies grow and scale (process and rigor).

You Have:

• 3-5 years of experience in product management, with a focus on technical products and data management
• At least 1+ year of experience working with Customer Data Platforms or executing data strategy for a SaaS platform
• Deep understanding of Customer Data Platforms, data integration, and data management technologies
• Experience with CDP tools such as Segment, BlueConic, Tealium or similar is highly desirable
• Experience in conversation intelligence is a plus
• Experience with pricing and packaging is also a plus
• Excellent analytical, problem-solving, and decision-making skills
• Strong ability to translate complex data concepts into actionable strategies and solutions
• Proven experience leading cross-functional teams and managing stakeholder relationships effectively - ideally at multi-product companies
• Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively
• Well versed in agile methodologies and tools and experience working in an agile/scrum environment
• Demonstrated skills in gathering detailed requirements, identifying elegant solutions to complex problems, organizing resources, and scheduling risk management
• Ability to thrive in a fast-paced environment where continuous improvement and innovation is key
• Strong technical aptitude, business sense, product common sense, and curiosity combined with an authentic love for products, people, and innovation

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - Salary Range $120,000-$160,000 / plus bonus potential

  This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

As a Sr. Revenue Technology Analyst, you will be pivotal in the ongoing development and management of our Salesforce ecosystem and connected applications for Sales and Marketing. This role is a blend of technical project management, administration, and analysis, requiring a strong grasp of Salesforce and associated tools. You will work closely with cross-functional teams, including Sales, Marketing, Customer Success, Product, and IT, to identify, develop, and deploy core sales business processes. You will be responsible for the day-to-day configuration, support, maintenance, and enhancement of Salesforce, Salesloft, Gong, LeanData, and other revenue applications. You will drive improvements, streamline processes, and ensure our technology solutions align with business objectives.

You Will:

• Own and manage the end-to-end projects in the Salesforce ecosystem
• Collaborate closely with Sales, Marketing, Customer Success, Product and IT team members, operating as a project owner and executor
• Keep up to date with our software’s releases, features and best practices in order to make recommendations to management regarding implementations
• Evaluate, select, implement, and integrate technology tools into a solution to support sales and cross-functional business unit stakeholders
• Provide on-going support and system administration to quickly fix issues with Salesforce.com and 3rd party applications.
• Design, build, and test best practices solutions to accelerate our business.
• Assist in the training and enablement of new users, and grow the tech skill set across the organization
• Act as the liaison between our users, vendors and the application development teams.
• Extract, manipulate, import/update large and complex datasets.

You Have:

• 4+ years of experience as a Salesforce Administrator, with Salesforce Admin Certification required
• A deep commitment and passion to making impactful improvements and enhancing efficiency
• Proven expertise with Salesforce Sales Cloud
• In-depth knowledge of the Salesforce platform, including the configuration of custom objects, flows, and validation rules
• Extensive experience integrating and configuring Salesforce connected apps such as Salesloft, LeanData, Demandbase, Marketo, Clari, and Gong
• A solid understanding of agile sprint methodology and the release management process
• Hands-on experience in performing complex data loads
• A thorough understanding of SFDC best practices and functionality
• An eager approach to learning, helping, and growing within the team
• A strong sense of ownership and pride in your work
• Exceptional written and verbal communication skills

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -Salary Range $100,000 - $120,000/ plus bonus potential

This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

This team of sellers and account managers is responsible for selling SaaS solutions, signing expansions & renewals, and managing existing clients in the consumer services space. 

About the Role:

The Director of Account Management is a hands-on people leader with extensive experience selling SaaS solutions to revenue leaders across enterprise-level business, growing businesses, and developing teams. This role reports to the VP of Account Management.  

Responsibilities:

• Lead the Account Management team in achieving and exceeding annual revenue quotas through strategic oversight and proactive management.
• Manage, mentor, and inspire a high-performing team of Account Managers and Senior Account Managers, providing ongoing coaching and professional development.
• Oversee the accurate forecasting of sales goals and key performance metrics, regularly reviewing and analyzing performance data to adjust strategies as needed.
• Create & Refine tactical tools and strategies to optimize team productivity and address emerging opportunities and challenges.
• Design and execute systematic expansion campaigns targeted at existing accounts and key contacts, capitalizing on upselling and cross-selling opportunities within the current customer base.
• Partner with marketing and demand generation teams to align on strategies that support the Account Management team’s growth objectives. 
• Travel frequently to major cities across the US and Canada.

Qualifications

• Minimum 5+ years of experience managing an Enterprise SaaS sales team, specifically in Marketing and/or Sales technology.
• Proven track record of achieving and exceeding revenue quotas and managing enterprise revenue growth at scale.
• Proficiency in Salesforce.com is required.
• Exceptional leadership skills with the ability to inspire and drive a high-performance team.
• Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and persuasively.
• Open to giving and receiving feedback in a transparent and collaborative environment.
• Outstanding time management, prioritization, organizational skills, and persistence with a keen eye for detail.
• Strong strategic thinking and problem-solving abilities with an energetic, self-motivated drive to succeed and win.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -Salary Range $140,000-$160,000 / plus commission potential

DEI statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

Responsible for executing on retention and expansion goals, the AM ensures Invoca is aligned with the customers' needs and expectations by working cross-functionally with Customer Success and Account Executives to ensure the renewal and growth of every customer. In this position, you will be expected to craft and execute strategic account plans, support customer relationships, and demonstrate and quantify platform/feature value to ultimately ensure subscription renewal and expansion.

You Will:

• Drive Account Success: Take ownership of a portfolio of corporate accounts, ensuring their successful adoption, growth, and renewal by meeting and exceeding key performance metrics.

• Strategic Account Planning: Develop and implement strategic account plans tailored to each customer’s needs, driving growth and maximizing the value of Invoca Call Analytics.
• Customer Relationship Management: Cultivate and maintain strong relationships with key stakeholders at all levels within the customer organization, ensuring high satisfaction and retention rates.
• Proactive Engagement: Lead proactive efforts to identify opportunities for account expansion and enhancement, including designing and executing initiatives to boost platform adoption and utilization.
• Software Demonstrations: Conduct impactful software demonstrations and create compelling presentations to effectively showcase Invoca’s value propositions and differentiators.
• Value Proposition Communication: Clearly communicate Invoca’s value proposition and benefits, tailoring messages to address specific client needs and challenges.
• Forecasting and Reporting: Own and report on the renewal, expansion, and retention forecasts with accuracy, providing insights and strategies to achieve growth targets.
• Cross-Functional Collaboration: Collaborate closely with internal teams, including Account Executives and Customer Success, to ensure smooth transitions, Customer Success Plans, and alignment with customer objectives.
• Negotiation and Closure: Manage complex negotiations for renewals and expansions, working to close deals that deliver mutual value and drive long-term customer success.

You Have:

• Experience: 2+ years of on-quota, B2B SaaS experience with a focus on marketing tech and/or ad tech for large organizations.
• Industry Knowledge: Fundamental understanding of online advertising and marketing technology with experience in account management or sales.
• Technical Proficiency: Skilled in using modern SaaS tech stack including Salesforce, LinkedIn, Slack, and Business Intelligence Systems.
• Communication Skills: Strong verbal and written communication skills, with the ability to build rapport and trust with clients through a consultative approach.
• Negotiation Skills: Experience negotiating business terms and managing documentation such as MSSAs and SOWs.

Nice to Haves: 

• Marketing Tech Experience: Experience working with marketing technology such as Google AdWords, Analytics, Bid Management, or programmatic media platforms; experience with competitors is a plus.
• Vertical Experience: Experience selling into Travel, Insurance, Telecom, Financial Services, Auto, and Home Services verticals is a plus.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - $85,500 to $100,000Salary Range / plus commission potential

This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

We are seeking a Senior Account Manager (AM) to drive continued value and expansion within a portfolio of Invoca’s mid-market and enterprise accounts. Responsible for executing on retention and expansion goals, the Senior AM ensures Invoca is aligned with the customers’ needs and expectations by working cross-functionally with Customer Success and Account Executives to ensure the renewal and growth of every customer. In this position, you will be expected to craft and execute strategic account plans, support customer relationships, demonstrate and quantify platform/feature value to ultimately ensure subscription renewal and expansion.

You Will:

• Strategic Leadership: Develop and execute high-level strategic account plans that drive growth and retention across a portfolio of mid-market and enterprise accounts.
• Cross-Functional Collaboration: Lead coordination efforts with  Account Executives to ensure seamless transitions alignment with customer needs. Plus provide Customer Success in the creation and delivery of Customer Success Plans.
• Senior Stakeholder Engagement: Present and negotiate with C-suite executives and senior management, leveraging deep industry knowledge to drive complex renewals and expansions.
• Performance Reporting: Own and report on the renewal, expansion, and retention forecast with actionable insights and recommendations.
• Account Growth: Design and implement strategic initiatives to increase adoption and usage of Invoca Call Analytics across accounts.
• Software Demonstrations: Lead the creation and execution of compelling software demonstrations and presentations to showcase Invoca’s value propositions and differentiators.
• Value Proposition Communication: Articulate the unique value and benefits of Invoca’s platform and features to clients, tailoring messages to meet their specific needs.
• Complex Negotiations: Handle complex contract negotiations and documentation, ensuring favorable terms and long-term customer satisfaction.

You Have:

• Experience: 5+ years of on-quota, B2B SaaS experience with a focus on marketing tech and ad tech for large, complex organizations.
• Industry Knowledge: Extensive understanding of online advertising, marketing technology, and advanced SaaS sales tech stack including Salesforce, LinkedIn, and Business Intelligence Systems.
• Leadership Skills: Proven ability to lead and mentor teams, and manage complex account strategies.
• Negotiation Expertise: Experience negotiating business terms with senior management and executives, including MSSAs, Order Forms, and SOWs.
• Advanced Communication: Exceptional ability to connect with all levels of the customer’s organization, with advanced skills in crafting proposals, presentations, and communications.

Nice to Haves: 

• Marketing Tech Experience: Experience working with marketing technology such as Google AdWords, Analytics, Bid Management, or programmatic media platforms; experience with competitors is a plus.
• Vertical Experience: Experience selling into Travel, Insurance, Telecom, Financial Services, Auto, and Home Services verticals is a plus.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, 3 days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - $100,000 to $115,000/ plus commission potential

  This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

Join the Invoca Talent Community
Welcome to Invoca's Talent Community! We are thrilled to invite passionate and talented individuals to explore exciting career opportunities with us. Whether you're a candidate looking for a new challenge or someone referring top talent, you're in the right place. By joining our Talent Community, you'll be the first to know about new job openings, company updates, and exciting events. 

Why Invoca?
At Invoca, we are the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, we are building a world-class SaaS company. Our mission is to transform the way businesses connect with their customers, and we want you to be a part of this journey.

Our Departments

Engineering
Our engineering team is the backbone of our innovative products. They build, test, and maintain the solutions that drive our success. 

• Software Engineers
• Quality Assurance Engineers
• Data Engineers and Scientists
• Reliability Engineers
• Security Engineers
• Tech Leads and Architects 

Product
The product team ensures that our offerings meet market needs and exceed customer expectations.

• Product Managers
• UX/UI Designers
• Product Analysts
• Technical Product Managers

Sales
Our sales team is dedicated to expanding our customer base and ensuring our solutions reach those who need them most.

• Account Executives & Managers
• Sales Development Representatives
• Sales Engineers
• Sales Operations
• Strategic and Partnership Leaders
• Revenue and Sales Enablement

Marketing
The marketing team crafts our story and spreads the word about Invoca's cutting-edge solutions.

• Account Based Marketing
• Content Marketing Managers
• SEO/SEM Specialists
• Marketing Operations Managers
• Demand Generation Specialists
• GTM Leaders

Customer Succes
Customer Success ensures our clients are achieving their goals with our products, and services as partners and trusted advisors, helping, educating, supporting and very vested in our customers’ success.

• Customer Success Managers
• Customer Support Representatives
• Customer Success Engineers
• Technical Account Manager
• Onboarding Specialists
• Analytics Services Managers

Disclaimer: The roles listed above are not currently open positions but are provided to give insight into the types of teams and roles that exist at Invoca.

Diversity, Equity, and Inclusion (DEI) Statement

We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

About Invoca:

Invoca provides the industry-leading revenue execution platform that connects marketing, sales, and contact center teams to track and optimize the buying journey to drive revenue. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

The Invoca marketing team is seeking a talented and strategic Director of Partner Marketing to lead our partner ecosystem marketing initiatives. In this role, you will be part of a vibrant, remote, and dynamic team, collaborating closely with sales, marketing, and customer success leaders to expand Invoca’s partner programs and alliances. You will play a critical role in developing and executing joint go-to-market strategies that drive mutual growth for both Invoca and its partners. The ideal candidate should be an energetic and strategic thinker with a proven track record of building and nurturing successful partner relationships in the SaaS and AI space.

You Will:

• Develop and execute a comprehensive partner marketing strategy to enhance Invoca’s visibility and demand through and with our partners, including technology partners, digital agencies, and resellers.
• Act as a key liaison between Invoca’s marketing team and our partner ecosystem, designing and implementing co-marketing programs, better together use cases and campaigns that drive partner engagement, lead generation, and revenue growth, ensuring seamless execution and measurable outcomes.
• Work collaboratively with the Strategic alliances team to onboard new strategic partners, fostering strong, collaborative relationships to create market demand.
• Drive partner communication strategies, including regular newsletters, webinars, and events to keep partners informed and engaged with Invoca's products and initiatives.
• Collaborate with the product management, sales, and customer success teams to ensure partner needs and feedback are incorporated into product roadmaps and go-to-market strategies.
• Track, analyze, and report on key performance metrics related to partner marketing activities, providing insights and recommendations for continuous improvement.

You Have:

• 10+ years of experience in marketing, with at least 5-7 years focused on partner marketing in B2B SaaS / Enterprise Software.
• Proven success in developing and executing partner marketing strategies that drive measurable business growth and partner engagement.
• Experience establishing and managing relationships with technology partners, digital agencies, resellers, and other channel partners.
• Strong ability to collaborate cross-functionally with product management, sales, marketing, and customer success teams to align and execute on go-to-market strategies.
• Solid analytical skills with the ability to track, analyze, and report on key performance metrics related to partner marketing efforts.
• A strategic thinker with excellent organizational and project management skills to juggle multiple priorities and drive cross-functional alignment and execution.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -$170,000-$190,000/ plus bonus potential

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

This team works with our new customers to ensure the successful implementation of Invoca’s industry-leading Voice Marketing Cloud software. Our specialists achieve this through understanding customer business goals and objectives, developing strong rapport, and executing against a defined onboarding schedule. They play a pivotal role in the initial training, project management, and delivery of implementation and integration services.

About the Role:

As a Customer Success Onboarding Specialist, you will manage a portfolio of onboarding projects with a diverse set of customers, and as the first touch point in a customer’s experience after purchasing Invoca, you will be a critical player in driving long-term customer success and demonstrating the value of the Invoca solution.

To be successful in this role, you will need to work effectively with cross-departmental stakeholders to help achieve customer business objectives. The ideal candidate has a background in marketing and experience in SaaS, strong project management skills, and attention to detail, with an outstanding aptitude for applying technology to achieve business results. This is a rare opportunity to join a fast-growing company with an open and collaborative work environment, where you can play a key role in promoting customer success for one of the most important times of the customer lifecycle.

You Will:

• Understand and translate customer business goals into successful project plans to achieve them using Invoca's technology during initial onboarding
• Manage a portfolio of customer implementation projects, ensuring a successful and timely completion of each project
• Become an expert on the Invoca platform and train customers with varying levels of sophistication.
• Assist customers in navigating the technical aspects of the onboarding process, including the implementation of Invoca's JavaScript and integrations with other marketing software platforms
• Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis
• Collaborate with Sales, Sales Engineering, and Customer Success to ensure smooth handoffs before and after onboarding
• Assist customers to identify potential issues and risks and resolve them quickly.
• Assist in the definition of project specifications and client requirements, involve all relevant departments to ensure technical feasibility and resource availability
• Track and maintain accurate client records and hit key onboarding services milestones using Invoca's project management tool and CRM

You Have:

• 2+ years of experience in a customer-facing or project management role for a technology company (preferably SaaS)
• Bachelor's degree or the equivalent
• Proven ability to manage a portfolio of accounts with keen prioritization and multitasking abilities
• Exceptional interpersonal skills; you must have the unique ability to talk technical details and build rapport  in the same conversation
• Strong technical aptitude and a drive to learn
• Follow the established delivery processes and adapt them to the customer's needs
• Critical thinking and proven ability to solve complex problems
• Excellent written skills - technical writing skills are a plus
• Strong organizational and analytical skills with a keen attention to detail
• Customer-first mentality; ability to empathize and build customer relationships
• Ability to think creatively and be persistent 
• Behold a priority for driving efficiency and executing consistently

Bonus points for any of the following experiences:

• Experience with marketing technologies such as Google AdWords, GA4, Campaign Manager, and Search Ads 360
• Solid technical background with working knowledge of HTML, JavaScript, CSS, and other web-related languages
• Background in healthcare, automotive, home services, telecom, marketing, mobile, or digital media
• Experience with project management software

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - $70,000-$85,000/ plus bonus potential
• Please note, per Invoca's COVID-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote

About Invoca:

Invoca provides the industry-leading revenue execution platform that connects marketing, sales, and contact center teams to track and optimize the buying journey to drive revenue. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

The Invoca marketing team is looking for an experienced and dynamic Product Marketing Manager to help lead go-to-market (GTM) strategy, messaging, and execution for our Contact Center solutions. In this role, you will be a part of a highly upbeat, remote, and dynamic environment, working with a passionate team of product management, marketing, sales, and customer success leaders to drive adoption of Invoca’s Contact Center solutions. The ideal candidate should be energetic and entrepreneurial and have a proven track record of successfully marketing SaaS and AI solutions to Contact Centers.

You Will:

• Drive business growth for Invoca’s solutions for Contact Centers, including supporting customer acquisition and upselling
• Lead new product launches by working with cross-functional teams to develop and execute comprehensive go-to-market (GTM) plans and materials
• Document compelling, differentiated messaging and positioning statements to drive interest in and adoption of Invoca’s solutions
• Engage with Contact Center customers to understand their needs and buying behaviors to help them achieve maximum ROI and value using Invoca
• Be the voice of the customer at Invoca so you can work with product management to develop differentiated product roadmaps 
• Track and understand the competitive landscape and develop competitive positioning for Invoca’s Contact Center offering against competitors
• Partner with product management, marketing, sales, and customer success teams to develop content that support the demand gen and selling process, including first-call & upsell decks, sales collateral, playbooks, videos, blogs, and webinars
• Deliver compelling enablement training for Invoca’s GTM organization in support of product launches and to help Invoca capitalize on market trends
• Help position Invoca in the market by participating and presenting at relevant trade shows and events, engaging with analysts and press, and assisting with customer meetings

You Have:

• Product marketing experience for SaaS targeting the Contact Center industry
• Minimum 5 years of experience in product marketing 
• Knowledge of AI, including how it is being used in Contact Centers
• Expert understanding and experience with the go-to-market process including pricing and packaging along with the overall release management of critical customer-facing features
• Ability to clearly communicate strategy and vision, while also being able to lead cross-functional go-to-market teams to execute launches and upselling motions
• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions.
• Ability to think strategically and execute methodically
• Ability to thrive in a fast-paced environment where continuous innovation is desired
• History of teamwork and willingness to roll up one’s sleeves to get the job done

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -Salary Range $127,000-160,000/ plus bonus potential

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote 

About Invoca

Commitment to our customers, collaboration, and continuous improvement in a positive environment are more than words written on a wall at Invoca, it’s our way of life. We take pride in an inclusive and egoless culture that helps us drive innovation and build value for both our customers and our people. And of course, there’s the competitive pay, great perks, and getting to work on an industry-leading product. If this sounds unlike most tech jobs you’ve had, you’re right. Come join us. We’re building something special.

About the Engineering Team

You’ll join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give excellent feedback to help each other grow. Working on our close-knit, multi-functional teams is a chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

Learn more about the Invoca development team on our blog and check out our open source projects.

About the Role

Are you looking to work with smart people who are as committed to building great teams as they are to building great products? Invoca offers a unique opportunity to make significant contributions to machine learning and data science, particularly in conversation intelligence, marketing, sales, contact centers, and user experience optimization.

You are excited about this opportunity because you get to:

• Research and build groundbreaking machine learning techniques by leveraging Bayesian methodologies, neural networks, regression models, and other state-of-the-art approaches.
• Lead the adaptation and implementation of advanced machine learning techniques to solve customer problems.
• Be at the forefront of applying generative AI techniques to conversational data.
• Conduct independent research into the latest academic papers to develop innovative solutions for customer problems and to support various use cases within our product offerings.
• Refine and advance the mathematical models and algorithms that power our core Bayesian engine.
• Write and optimize code using our data science libraries and frameworks.
• Provide mentorship and guidance to members of our data platform team, including data scientists, data engineers, software engineers, and product managers
• Document and educate team members on analysis methodologies, models, assumptions, error measurements, data sources, transformations, and tools/processes used in the Invoca Data Science process.
• Support diversity, equity, and inclusion initiatives at Invoca.

At Invoca, a Staff Data Scientist is an experienced individual contributor with a focus on solving technical machine learning challenges and mentoring other team members. Our dedicated data platform team leverages a blend of cutting-edge technology, including our proprietary and patented solutions and tools from leading vendors, to develop an exceptionally scalable data modeling platform.

Our overarching objective is to seamlessly deliver models through our robust API platform, catering to both internal stakeholders and external clients. Your pivotal role will focus on optimizing model quality and performance. Ultimately, the models we deliver are consumed directly by our feature engineering teams to deliver new data insights, translating to enhanced value for our customers.

About You

We are excited about you because you have:

• 7+ years of professional experience or graduate-level coursework in data science, machine learning, statistics, physics, or a related field.
• Advanced proficiency in applying machine learning techniques to real-world problems.
• Advanced proficiency in Python, including expertise in data processing libraries (e.g., spaCy, Pandas), data visualization libraries (e.g., Matplotlib, Plotly), and familiarity with machine learning frameworks.
• Intermediate proficiency with big data technologies and frameworks (e.g., Spark, Hadoop).
• Intermediate proficiency working with the Databricks platform (e.g., Job/Compute, Delta Lake) or a similar platform for data analysis and model training tasks.
• Intermediate proficiency in Bayesian statistics and its application to machine learning.
• Basic proficiency with cloud platforms such as AWS, Google Cloud, or Azure.
• An advanced degree in mathematics, statistics, physics, computer science, or equivalent professional experience.
• Intermediate proficiency in C and C++ is a bonus  but not required.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -Salary Range $160,000 - $206,000/ plus bonus potential

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

This team develops and secures business leads within our Mid-Market customer base. 

About the Role:

This role supports our Regional Sales Directors and Account Executives in growing our base by identifying areas of opportunity to sell our products. This role reports to the Director of Sales Development.

You Will:

• Develop a pipeline to exceed targets
• Thoroughly understand customer needs and communicate Invoca’s solution and value proposition
• Conduct customer outreach calls
• Complete strategic sales strategies, presentations, and product demonstrations
• Produce and manage accurate forecasts 
• Understand the business landscape and explain key differentiators 
• Provide feedback to the marketing and product teams
• Present to external customers across all levels, from staff to C-suite executives

You Have:

• 2+ years of enterprise software sales experience selling to marketing verticals
• SaaS sales experience; Digital Marketing & Marketing Cloud sales experience
• Experience selling to businesses that sell B2C products and services, cold-calling included
• Understanding of marketing and customer acquisition processes
• Bachelor’s degree or relevant industry experience

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement- Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options- All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave- Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy -Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -$24.76 - $27.88 with commission potential
• Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

As an Invoca Senior Technical Account Manager (TAM), you will join Invoca's Customer Success team to play a meaningful role in consulting, advising, and maintaining the account health of Invoca's customers. As a Senior TAM, you will provide consultative and tactical guidance for Invoca customers and Customer Success Managers to navigate the technical aspects of our technology, and to assist with incremental usage and adoption of our products. With strong organizational and project management skills, you will lead the successful planning and execution of strategic, technical customer initiatives, spanning various industries and use cases. You will coordinate effectively with cross-functional stakeholders internally and externally to solve problems and identify how your customers can benefit from new solutions and features.

This technical and hands-on position requires you to work in a team and individual work setting, contributing to all aspects of technical account management including acting as a single point of contact for all technical needs, advocating on behalf of your customers for product enhancements, and advising customers on how to succeed using Invoca long-term and maintaining the overall health of their Invoca implementation. 

You Will:

• Act as the main technical point of contact in ongoing, subscription-based, paid engagements with a portfolio of Invoca customers
• Identify and implement technical features and functions to measure and report on desired customer outcomes
• Advocate customer feedback cross-departmentally
• Work alongside the customer success management team to understand what is most important to the customers in your portfolio, preview new product releases, and identify opportunities to adopt new products and participate in beta programs
• Monitor and project manage ongoing engagements between the customer and other internal technical teams
• Train and enable new and existing customer account admins on how to best utilize and navigate their Invoca platform
• Assist with building enhancements to Invoca customer accounts to meet new needs including campaign management, Invoca ConnectApp integrations, and report building
• Technically manage and/or implement ad-hoc customer and internal special projects
• Manage white-glove account maintenance requests
• Maintain and monitor the health of customer accounts to maximize long-term value
• Track work and time spent on customer initiatives in internal CRM, consistently keeping records up to date
• Nice to have: Consolidate monthly product release notes and publish to stakeholders.

You Have:

• 5+ years of successful technical account management, implementation, or deployment experience in a customer-facing role required
• Entry level knowledge and functional understanding of front-end web languages including JavaScript, HTML, and CSS
• Experience using APIs, webhooks, and general data transfer architectures and techniques
• Experience owning a book of customers, continuously supporting their ongoing technical needs, while simultaneously managing multiple projects for them
• Experience in scoping, clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
• Customer-first mentality; ability to empathize and create customer loyalty
• Excellent oral and written communication skills - communicating with both internal andnexternal stakeholders
• Strong organizational, and analytical skills and the ability to work at a highly detailed level
• Ability to deeply articulate and compare customer needs along with their relevant business value to both internal technical and non-technical audiences

Bonus Qualifications:

• Background in SaaS
• Background in Digital Media, and/or industries such as Telecom, Mobile, Healthcare, Automotive, FinServ, or Insurance
• Knowledge and experience using APIs, webhooks, and general data transfer architectures and techniques
• ● Hands-on experience with web analytics, CRM, marketing automation, bid management, ad-serving, and attribution software a plus
• Working knowledge of the digital marketing technology landscape is a plus

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -$95,000 to $115,000 Salary Range / plus bonus potential
• Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

#LI-Remote