Human Made is looking for a Principal Cloud Engineer. This position is remote but you should be based between UTC and UTC+5:30.

As a Principal Cloud Engineer at Human Made, you will work to build and operate the cloud hosting platform underpinning Altis Cloud, which serves tens of billions of page requests every year. You’ll work alongside the rest of the Product team, building and operating the platform with other Product and Cloud Engineers. You will be required to support both client and developer requests relating to cloud infrastructure for projects and environments.

The Altis Cloud platform is a containerised LEMP platform running on Amazon Web Services. The Altis software is based on WordPress, so you should understand the operational concerns regarding PHP-based applications. This includes familiarity with scaling considerations, security best practices, caching, and performance considerations. Knowledge of WordPress best practices relating to performance and security is an advantage, as this will allow you to contribute to code review and cross-functional architectural decisions, however this knowledge can be gained through experience on the job.

Human Made uses Terraform to manage infrastructure as code, in addition to legacy usage of CloudFormation; you should have experience with and understanding of these tools. You should have a good knowledge of AWS and scaling LEMP-based systems. Some experience or understanding of containerised platforms (such as Docker and ECS) and Linux system administration is an advantage, however this knowledge can be gained through experience on the job.

As a Principal Cloud Engineer, you will be on-call during (UK) working hours for any site availability issues that arise. Our globally-distributed nature means out-of-hours support is rare, but may sometimes be required. You should be a good, professional communicator when providing client support in the event of site outages or other issues affecting availability or maintenance. You’ll be responsible for either directly solving or coordinating support issues while you are on-call.

Human Made is a remote company which means that you need to be able to work both independently and as part of a remote team. Good communication skills are essential to be successful in the job. You should be able to prioritise your work and meet any deadlines, communicating any problems upstream along the way.

You should be prepared to learn new technologies, frameworks or software when required. These could be outside of your engineering comfort zone. You are expected to have a can-do attitude when tackling new technical challenges, working with team-wide decisions that may not be your own and dealing with client relationship frustrations.

• Experience with Amazon Web Services, particularly services relating to high-availability web infrastructure. For example, EC2, RDS, ElastiCache, ALB, S3, Lambda, VPC, CloudFront, Security Groups, IAM, ASG, and ECS
• Comfortable working from a Linux command-line
• Good at problem-solving and troubleshooting
• Comfortable with version control systems and corresponding workflows
• Experience with orchestration tools and contributing to existing infrastructure-as-code, especially Terraform and CloudFormation
• Ability to automate tasks
• Experience with running WordPress (or comparable LEMP-based applications) at scale

• £65,000 - £75,000 (dependent on seniority and location)

• Flexible working
• up to 26 weeks paid parental leave (dependent on tenure)
• 35 day holiday policy
• Sickness and carers leave
• Regular company retreat
• Conference and training budget
• Monthly remote working allowance
• Work wherever you want
• New mobile phone every two years
• New computer when you need it
• Office equipment when you need it

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Freelancing at Human Made

Join Human Made as a freelancer and you’ll feel like part of the team. You’ll be working on interesting and complex projects, alongside some of the industry's top talent. We’re fully remote, and have been for over 10 years, so you can expect well established ways of working, and a vibrant online culture. It’s no wonder that freelancers often choose to join our team on a more permanent basis.

Once you are qualified, you'll be added to our freelance talent pool, and be invited to projects that suit your availability and expertise as soon as they become available, which might not be immediately. Nevertheless, you will integrate as part of the team, so you are expected to join team meetings and activities (although we have a strong emphasis on asynchronous communication) once you start participating in projects.

About Us

Human Made is a globally distributed company that helps organisations drive customer engagement, reinforce brand value and improve operations with digital solutions powered by Altis, our WordPress digital experience platform.

Over the past 10+ years, we’ve helped brands such as TechCrunch, CapGemini and USA Today build and deliver their digital strategies, transforming the way people interact with some of the most visited websites in the world. We have deep expertise and investment in using WordPress as a tool to create large-scale platforms, websites, and applications that drive transformational business value.

Senior Web Engineer Responsibilities

• Take ownership at a project level for not only your own work, but work that interacts or impacts your own
• Assist other developers on your projects
• Architect projects and complex subsystems
• Assess the pros and cons of different approaches to software architecture, even when there is limited information
• Carry out bug fixes and debugging not only in your own work, but others on your projects; no bug should be too obscure!
• Take an active role in improving tooling, code, and communication whether directly on a current project or assisting others on their projects
• Remain informed on development best practices within the industry
• Proactively address technical issues as they arise
• Consistently be pushing for performance and security considerations and improvements
• Provide useful architectural input and feedback for whole systems, drawing on knowledge of CS fundamentals, other programming paradigms or frameworks
• Write technical documentation for project architecture and decisions

As an external contractor/freelancer, we expect you to be able to join teams and onboard efficiently. You should feel comfortable with a lot of autonomy, and delivering to tight deadlines. Excellent communication gained through remote work experiences, and a history of Agile project delivery, are essential.

As a Sr Web Engineer, you should have a comprehensive understanding of modern web development, with an emphasis on PHP and JavaScript in a WordPress context. In order to join project teams, you should be knowledgeable in WordPress components and technologies. This includes WordPress internals, including the bootstrap process, global state, and the majority of WordPress components. To enable you to architect complex WordPress projects, you should also have knowledge of the larger WordPress ecosystem, including commonly used third-party libraries.

While you will apply your skills on the project you are assigned to, we also expect you to engage and interact with the wider-company engineering team on supplementary activities. This could be code review, helping others debug problems, or offering advice and architectural guidance.

You should have:

• In-depth understanding of engineering with JavaScript and/or PHP
• Expert WordPress knowledge
• Ability to debug your own code and that of others
• Experience in using debugging tools
• Expert HTML5 & CSS
• Experience in versioning technologies such as Git
• Solid understanding of MySQL and the considerations of database-driven applications
• Extensive experience using RESTful APIs
• Ability to set up local development environments
• Proficiency in written and oral communication in English, and ability to utilise and parse through technical terminology comfortably
• Ability to manage your workload and juggle multiple tasks
• In-depth understanding of performance considerations
• In-depth understanding of security considerations
• Ability to architect complex subsystems
• Comprehensive understanding of WordPress
• Proven experience working on large enterprise WordPress development projects

As we are looking for long term relationships with excellent, reliable freelancers, we process applications much like hiring for permanent positions. Once you have successfully joined our freelancer network, we will send appropriate work opportunities to you.

The application process:

• Apply using the form on this advert
• Soon after we received your application, you will be sent a questionnaire to gather more specific information
• You will then be invited to interview with one of our in-house engineers
• We will review work examples
• Successful people will be added to our systems, and appropriate work opportunities will be shared

Whether you are a freelancer, or a permanent member of the team, we want all Humans to have a fantastic experience, and benefit from Human Made’s people focused approach to work.

• Gain experience working in an agency, without a long term commitment
• Work alongside some of the WordPress industry’s top engineers
• Access to watercooler channels which will open up plenty of opportunities to network with other WordPress peers at Human Made
• The opportunity to explore Human Made with the potential of becoming a full-time employee

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The location for this posting is in the United Kingdom, however, we are fully remote and would welcome applicants from EMEA, South America, North America, and within 4h of UTC+1. We work in English, so excellent written and spoken English is essential.

Freelancing at Human Made

Join Human Made as a freelancer and you’ll feel like part of the team. You’ll be working on interesting and complex projects, alongside some of the industry's top talent. We’re fully remote, and have been for over 10 years, so you can expect well established ways of working, and a vibrant online culture.

Once you are qualified, you'll be added to our freelance talent pool and be invited to projects that suit your availability and expertise as soon as they become available, which might not be immediately. Once you are booked on a project, you will integrate as part of the team, so you are expected to join team meetings and activities (although we have a strong emphasis on asynchronous communication).

The Scrum Master Role at Human Made

As a Scrum Master you will create self-organising teams that are flexible and fully productive during sprints, with the goal of creating high performing teams. To do this you should be able to plan deliverables and help teams monitor their performance. You should have a thorough understanding of scrum/agile concepts, and can apply them through coaching and mentoring. You understand value, as it applies to the companies we work with and its alignment with our own priorities, and you are consistent in pursuing it.

Responsibilities:

These are the main areas of focus for a Scrum Master:

Applying Scrum To Produce High Quality Work

• Manage each projects scope and timeline
• Create and maintain a team culture that facilitates a shared responsibility for successful delivery
• Guide team on principles and practice of the agile framework being used in the project
• Work with team to help define and refine project scope, estimates, and resource requirements for projects
• Prepare and facilitate workshops (either virtual or in-person) to establish project needs and relationships
• Facilitate meetings to monitor project progress and resolve any issues the team may be experiencing
• Remove impediments or guide the team to remove impediments
• Assess the time and financial impact of scope change and communicate to stakeholders as appropriate
• Identifies when to use experiments for learning and solutioning

Accountability To The Business

• Be commercially aware: Understand the status of the budget of your projects and be able to report on them back to the company
• Allocation management of project needs in conjunction with your squad composition

Building And Safeguarding Relationships

• Facilitate wider engagement with internal and external stakeholders, and partners engaged in delivery
• Build a partnership relationship with clients, understanding their business imperatives as context for helping align the team on those goals
• Understand the workings and needs of the account you are partnered with
• Communicate regularly; be proactive in facing difficult conversations
• Manage your interactions with clients and internal team professionally, and personably
• Using data to allow the team and wider business to make critical decisions

Striving For Great Work

• Develop creative and technical judgement and strive for high quality output
• Share progress and communicate to internal and external stakeholders
• Conduct team reviews and retrospectives to promote continuous improvement
• Endorse and present appropriate metrics to sustain continuous improvement to get the best out of each team. Report progress, team status, and issues across the board. 

• Scrum Master certification or qualification, or equivalent work experience
• Experience applying scrum, a wider awareness of agile principles, and a data driven mindset
• Enterprise agency environment experience
• Highly developed skills in servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• Experience in using a wide range of project management tools such as, budget/time tracking tools and issue tracking software with the depth of knowledge to recommend the right tools for a project
• Proficiency in written and oral communication in English, and ability to utilise and parse through technical terminology comfortably
• Broad understanding of web technologies such as HTML/HTML5, CSS, CMS, Javascript, and version control

Whether you are a freelancer, or a permanent member of the team, we want all Humans to have a fantastic experience, and benefit from Human Made’s people focused approach to work.

• Gain experience working in an agency, without a long term commitment
• Work alongside some of the WordPress industry’s top engineers
• Access to Slack channels which will open up plenty of opportunities to network with other WordPress peers at Human Made
• The opportunity to explore Human Made with the potential of becoming a full-time employee

See more jobs at Human Made

Apply for this job