​​About the Role:

We're looking for a savvy and experienced Senior Analytics Engineerto build seamless data products in collaboration with our data engineering, analytics, engineering, business, and product management teams.

You Will:

• Take the data products to the next level by developing scalable data models 
• Manage transformations of data after load of raw data through both technical processes and business logic
• Create an inventory of the data sources and documents needed to implement self-service analytics
• Define quality standards of the data and partner with the analytics team to define minimum acceptance criteria for the data sources
• Data cataloging & documentation of the data sources
• Regularly meet with business partners and analytics teams to understand and solve data needs, short-term and medium-term
• Build trust with internal stakeholders to encourage data-driven decision-making
• Work with all organizations to continually grow the value of our data products by onboarding new data from our backend and 3rd party system

You Have:

• 8+ years of experience with SQL, preferably for data transformation or analytical use cases
• 4+ years of experience building scalable data models for analytical and BI purposes
• 3+ years of solid experience with dbt
• Mastery of data warehouse methodologies and techniques from transactional databases to dimensional data modeling, to wide denormalized data marts
• Solid experience with BI tools like Tableau and Looker
• Experience using version control (command-line, Git)
• Familiarity with one of the data warehouses like Google Big Query, Snowflake, Redshift, Databricks
• Domain expertise in one or more of the Finance, Product, Marketing, Operations, Customer Experience
• Demonstrated experience engaging and influencing senior leaders across functions, including an ability to communicate effectively with both business and technical teams
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations to drive actions
• Ability to articulate vision, mission, and objectives, and change the narrative appropriate to the audience
• Experience working with management to define and measure KPIs and other operating metrics
• Understanding of SDLC and Agile frameworks
• Project management skills and a demonstrated ability to work autonomously

Nice to Have:

• Experience working in telehealth or e-commerce
• Previous working experience at startups
• Knowledge of Python programming
• Knowledge of Airflow, and modern data stack (Airflow, Databricks, dbt, Fivetran, Tableau / Looker)
• ML training model development

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

​​About the Role:

At Hims & Hers, creative is a foundational optimization lever that is utilized across paid media campaigns. We have found that through rigorous and iterative testing, we are able to unpack what creative components, characteristics, and copy incite action and drive core business metrics. With an uncompromising approach to our brand identity, this balance of creative authenticity with innovative and iterative experimentation leads to a better and more informed customer experience as well as improved campaign performance. 

Within the Growth Marketing team, we are looking for an experienced creative strategist to oversee and evolve our creative strategy across performance campaigns. You will develop best-in-class ads, manage evergreen experimentation, be accountable for improvements in conversion rate and revenue generation, provide a strong and consistent feedback loop with both internal and external XFNs, and ultimately drive stronger results for the business as we look to continue to scale our growth marketing efforts in both volume and efficiency. As the DRI within the organization, you will be design-oriented, data-driven, and relentless in prioritization to maximize performance effectiveness. The initial core focus will be on Paid Social channels where we have a high concentration of media investment (Meta, TikTok, Snap, Twitter, Reddit, etc.) with a goal of expanding across our portfolio of marketing channels.

Alongside key cross-functional partners (Product Marketing, Creative, Integrated Marketing, Legal, and Marketing Analytics), you will be an influential leader in how campaigns come to life and how they contribute to business goals.

You Will:

• Own creative strategy, employing a customer-first perspective while accounting for brand guidelines, legal/compliance requirements, campaign needs, category and product-level nuance, and performance effectiveness
• Define clear KPIs, objectives, and measurement plans to set expectations on improvements in conversion rate, run rate, and cost per acquisition
• In partnership with key stakeholders, design quarterly experimentation roadmaps by campaign objective for consistent learnings and ongoing efficiencies
• Share out key learnings on a biweekly basis with stakeholders
• Own and foster the relationships with creative agency partners, managing the briefing processes, ideation, and feedback loop as well as holding them accountable for performance, quality, and adherence to brand guidelines and compliance requirements
• Partner with the internal creative team on production needs, timelines, budgets, and shot lists
• Balance creative and strategic best practices for highly engaging and effective output 
• Build tailored messaging frameworks that are aligned with Product Marketing strategies, including ideal customer profiles, product-market fit, value propositions, and additional research 
• Partner with the media buying team to align ad journeys with channel strategies while incorporating best practices and historical learnings 
• Connect with Integrated Marketing and Product Marketing creative teams for creative synergy across surfaces to ensure clear and cohesive branding and messaging in-market

You Have:

• Bachelor's degree
• 12+ years of experience in a marketing function, with 3+ years of experience in a creative strategy or performance marketing capacity
• Deep understanding of creative A/B testing
• Experience with a variety of paid social channels, particularly Meta
• Proven track record of driving measurable conversion or revenue results
• Experience working directly with creative team members across both internal and external agency teams
• Analytical mindset and ability to identify data-informed insights

Preferred Qualifications:

• Strong interpersonal and communication skills
• Excellent project management skills with attention to detail and organization
• Flexible mindset; comfort operating in a fluid environment
• Direct communication style

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

​​About the Role:

We are seeking a highly motivated, detail-oriented Production Planning Manager to drive our production planning processes to support our growing compounding business. You will leverage your problem-solving abilities, motivation, and experience to drive efficiency while scaling up our production planning practices and team members appropriately to support our sales. We are looking for a self-starter that will drive process improvement by building out tools and metrics to support the production planning team.

You Will:

• Set and maintain target inventory levels and assortment for each pharmacy location
• Create processes, tools and metrics to streamline current production planning day to day activities
• Advise engineering on long term capacity requirements based on projected usage
• Understand capacity constraints provide forward looking visibility of upcoming concerns
• Articulate, document and mitigate all risks resulting from production capacity constraints
• Manage and build out a team of planners appropriately as the business scales
• Communicate relevant KPIs to operations leadership and drive solutions to open efficiencies and alleviate constraints
• Work with operations and engineering teams to calculate projected capacity for all new machinery and equipment

You Have:

• 8+ years experience in at least 2 of the following: Production planning, Supply planning
• Expert in inventory management concepts with an understanding of the financial and operational implications of planning decisions
• 3-5 years experience in a supervisory role with at least 3 direct reports
• Advanced Excel proficiency including experience with data manipulations – Lookups, PivotTables, External Data Connections
• Basic SQL and/or Python experience is a plus
• Strong written and verbal communication skills; ability to effectively communicate in a clear and concise manner
• Ability to think through complex problems and resolve conflicts that arise from balancing multiple priorities
• Detail-oriented and exceptionally organized
• Demonstrated ability to organize resources and analyze alternatives to make effective
  decisions

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

​​About the Role:

The Senior Payroll Lead will perform complex administrative and accounting duties necessary to prepare payroll for exempt and nonexempt employees in a multi-state and multi-subsidiary environment while ensuring compliance with company policy and procedure as well as federal, state, and local payroll tax regulations. All responsibilities need to be performed in a timely manner and with accuracy utilizing judgment and critical thinking in a a fast-paced environment.

You Will:

• Full-cycle processing semi-monthly US payroll across multiple subsidiaries with employees working in nearly all 50 states while incorporating payroll data from multiple internal departments and external benefit providers. This includes maintaining supporting documentation for authorization for all changes.
• Process off cycle payroll batches (terminations, equity ISO/NSO/ESPP/RSU releases, reimbursements, etc), as necessary.
• Review and process hours from a timekeeping system on a semi-monthly basis and import to the payroll module.  Follow up with supervisors to resolve timekeeping system issues in a timely manner. 
• Create reconciliation reports at month end and year end for 401k, benefits, and equity awards etc.
• Assist with payroll compliance matters such as multi-state/multi-jurisdiction tax withholding, garnishments, and key annual audits (e.g., 401 (k), workers compensations, external financial audit).
• Identify opportunities and recommend scalable processes to enhance payroll operational efficiency while maintaining accuracy. This includes assisting the Payroll Supervisor with the design and implementation of internal control measures and periodic review of compliance with Sarbanes-Oxley.
• Provide standard and ad-hoc payroll reports to various internal departments such as Finance, Accounting, Legal, Equity and People Operations.
• Reconcile and validate 401(k)/Roth contributions and resolve discrepancies.
• Review W-2s, ensure W-2s are issued accurately on time.
• Monitor payroll accounting email inbox and respond to payroll-related questions promptly and effectively.
• Maintain good recordkeeping practices and payroll files.
• Assist in implementing, writing, and maintaining standard operating procedures.
• Assist with or be responsible for other duties and ad-hoc projects as assigned by the Payroll Manager.

You Have:

• BS/BA degree required, preferably in Accounting or Finance
• 5+ Years of experience in a payroll function preferably in a fast-paced/ public company environment.
• Experience with multi-state Payrolls larger than 1,000 employees with both exempt and nonexempt employees.
• Detailed knowledge of payroll compliance and working knowledge of state/federal employment laws/regulations. Shift Differential experience preferred.
• Paylocity and NetSuite experience preferred.
• Ability to manage multiple tasks and take ownership of work products. Proven ability to meet multiple deadlines in a fast-growing environment with frequently changing priorities.
• Possess a tech-savvy mindset and passion for end-to-end design and improvement.
• Ability to work independently and as part of a team and take on new tasks with various levels of difficulty in a fast-paced environment.
• Must be proficient in the use of a spreadsheet (MS Excel and Google), word processing (MS Word and Google). Advanced Excel Skills preferred.

Essential Skills & Abilities:

• A solutions-oriented team player who enjoys a dynamic work environment.
• Ability to communicate complex information in a clear and concise manner.
• Demonstrated skill with business judgment and problem solving.
• Ability to effectively work with all levels and cross-functionally within the company.
• Strong organizational skills and ability to meet tight deadlines.
• Demonstrated ability to complete with discretion and confidentiality.
• Strong interpersonal skills.
• Strong analytical skills, with a sharp focus on detail.
• Maintain a helpful and positive attitude during periods of high volume.
• Strong system and data flow knowledge. Ability to learn and adapt to new process flows and software technologies.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

​​About the Role:

We’re looking for a Lifecycle Marketing Manager to join our growing CRM team. You’ll report to the Sr. CRM Manager and partner with cross functional stakeholders to build and execute acquisition CRM programs. This person will manage the day-to-day, hands-on creation, implementation and optimization of acquisition and retention-focused email, SMS and push notification campaigns for the Weight Management Category. The ideal candidate is passionate about the end-to-end customer journey, is a natural at empathizing with the (potential) customer, and is relentless at pursuing optimization opportunities, testing, and creative ideation to build a world class CRM program for our newest category.

You Will:

• Own execution of acquisition and retention-focused CRM initiatives for weight management category, including ideation, briefing, creative, managing timelines, pulling audiences, segmentation, scheduling/set-up, and post-send reporting
• Maintain customer journey maps for weight management communication journey and ensure maps are regularly updated to reflect current state of live flows
• Continuously conduct A/B tests and analyze results to garner insights to improve engagement, optimize for key revenue drivers, and customer acquisition, especially in always-on triggered programs (flows)
• Ensure high quality and error-free implementation, testing and QA of email marketing campaigns
• Partner with CRM leads for other business verticals, including Hair, Sexual Health, and Mental Health, to uncover cross-vertical opportunities and maximum production efficiency

You Have:

• Bachelor’s Degree
• 5+years experience in CRM & Lifecycle, subscription experience a plus
• Hands-on experience with Braze, Iterable, Marketo or similar ESP
• Excellent organizational and prioritization skills, and attention to detail.
• Strong campaign management and problem solving skills
• Analytical thinker with experience in data-driven marketing
• Ability to drive experimentation focused on core success metrics 
• Knowledge of HTML, CSS and email client basics
• Experience managing robust testing roadmaps
• Ability to communicate the benefits of strategies to business audiences of all levels
• Experience driving multiple projects and prioritizing in a fast-paced environment
• Eagerness to be hands-on and proactive
• Strong desire and curiosity to learn
• In-depth understanding of the healthcare, wellness, or CPG industry a plus 
• Knowledge of FDA & HIPAA regulations a plus

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

​​About the Role:

We are looking for an experienced marketer to help our engagement across social media platforms. As Sr Manager of Social Media you will put social media, community, and communications skills to work to manage a team of moderators building and sharing our brand story through dialogue with customers and potential customers across social media platforms. This will include creating the framework for how Hims & Hers does this across channels like Instagram, Facebook, Reddit, YouTube, and Twitter/X. You’ll work with cross-functional teams to improve the social media presence and conversations about the Hims & Hers brand, products, and overall customer experience. 

You Will:

• Build and maintain a brand presence in the comment sections of various social media platforms, including Instagram, Facebook, Reddit, YouTube, and Twitter/X
• Recruit, train, and mentor the social media moderator team
• Delegate tasks, monitor performance, and provide feedback in an effort to engage with our audience by fostering meaningful conversations and encouraging customer interaction on various social media channels
• Develop an escalations plan to flag potential issues or concerns to the Communications and Content leads, ensuring timely resolutions and alignment with brand messaging
• Guide the team on the best methods for engaging with social media audiences in a brand-first approach 
• Identify and act on opportunities to enhance customer relationships and improve overall engagement through proactive outreach and thoughtful responses
• Stay on top of the trends and best practices in social media moderation
• Work closely with Marketing, Product, and other teams to communicate customer feedback, results, and pain points

You Have:

• 5-7 years marketing experience, preferably in social media, community management, or external communications
• Bachelor’s or Master’s degree in Marketing, Business, or related field, or equivalent work experience
• Experience building and sharing brand messaging
• Familiarity with social media platforms (Instagram, Facebook, Twitter, Reddit, YouTube, TikTok, etc.) and their community guidelines
• Detail-oriented and exceptionally organized. Able to multitask, prioritize, and manage multiple projects in a fast-paced, ambiguous environment
• Strong written and verbal communication skills with a keen eye for detail and tone
• Strong interpersonal skills and the ability to build rapport with diverse audiences
• A proactive approach to problem-solving and conflict resolution, including experience driving solutions for cross-team projects
• Ability to analyze data and metrics to drive insights and improve engagement strategies
• Passion for brand building and a commitment to fostering a positive online community

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

-

Join Hims & Hers as a Product Manager to help shape the future of digital healthcare. You'll lead key initiatives to grow our platform and improve user experiences across our telehealth services. If you're passionate about using technology to make healthcare more accessible and have a proven track record in product management, we want to hear from you.

If you’re interested in joining the Product Management team, but don't see an opportunity that interests you, please send us your resume by applying below. 

We post new roles often, so continue to check back and feel free to apply to those too. We'll keep your information on file and reach out if we find a match! 

-

​​About the Role:

The Senior Analyst, Growth Marketing is responsible for the creation, maintenance, and optimization of paid performance campaigns in-house as well as performing daily optimizations and analysis that contribute to the growth of Hims and Hers. We are looking for an analytical and highly organized individual with hands-on experience with campaign management and optimization on channels including, but not limited to Youtube Ads, Reddit Ads, and Programmatic Display.

You Will:

• Own paid display media and video creative management across various platforms and channels, building creative calendars and media plans and running end-to-end campaign management.
• Proactively analyze large data sets of publisher performance metrics to understand trends, run backend yield optimizations, and make recommendations to customers to drive revenue.
• Partner with internal teams on creative deliverables, providing briefs and reviewing deliverables to follow best practices.
• Work with data and analytics teams to troubleshoot/resolve technical issues.
• Monitor changes in key metrics, analyze performance trends and provide on-going analysis to stakeholders.
• Provide reporting, budgeting, and creative support to other performance channel owners including paid search and shopping.

You Have:

• 2+ years of experience and strong digital marketing background at an agency or D2C company.
• Proven track record of driving measurable revenue and engagement via digital advertising. 
• Strong quantitative analysis skills, an affinity for numbers and ability to uncover insights quickly and accurately.
• Deep understanding of pixel set up and implementation, attribution, and conversion actions. Strong awareness for technical account problem solving - including analytic, QA, and troubleshooting.
• Self-starter, strong organizational skills, ownership mentality and the ability to prioritize work.
• Experience working with internal teams - with the ability to break down complex concepts to non-technical stakeholders.

Preferred Qualifications:

• Bachelors' degree in Marketing, Business, Technology or related field, or equivalent work experience
• Experience running performance video ads through YouTube. Experience running ads through Reddit is a plus. 
• Experience in healthcare or verticals with advertising restrictions a plus.
• Expert level hands-on ad-ops experience using DSPs such as The Trade Desk.
• Exceptional track record of growing campaigns to exceed business goals
• Proven success in growing and optimizing campaigns
• Experience executing cross-functional marketing projects, and managing direct response campaigns as well as brand awareness campaigns.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

​​About the Role:

As a Specialist, Supply Chain Packaging, you will help ensure we stay flush with inventory & grow our relationships with our packaging partners. Reporting to the Associate Supply Chain Manager, you will handle the day-to-day ordering of all Hims and Hers packaging products and serve as the main contact for our vendors. This role will allow you to gain experience across and number of product lines and directly influence our supplier portfolio.

You Will:

• Coordinate & manage day-to-day production across Hims’ packaging partners
• Review & implement monthly forecasts
• Lead recurring calls with suppliers & serve as their main point of contact to review production plans
• Assist with ongoing quality assurance of suppliers, requesting and collecting necessary samples & documentation as needed
• Develop & maintain PO management systems
• Assist in the development of supplier scorecards & manage supplier adherence 
• Conduct co-manufacturer site visits & business reviews
• Assist in the RFx process for identifying new finished goods & packaging suppliers
• Act as the supply chain representative in the creative design & review process for packaging
• Help identify, implement & track cost-reduction strategies

You Have:

• 3+ years of work experience in supply chain, procurement, or a related field
• Experience working with packaging manufacturers & distributors preferred
• Experience with Netsuite, Google Sheets, and other procurement tools preferred
• Experience with supplier relationship management including performance management & negotiating
• High degree of organization and attention to detail
• Comfortable working in a fluid environment, managing fluctuating priorities
• Strong communication skills with the ability to influence and drive internal & external decisions
• Supply Chain related certifications a plus
• BS/BA degree
• Up to 10% travel

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

Conditions of Employment: 

• This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
• This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
• Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
• Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

​​About the Role:

A Senior Director of Transportation and Logistics Servicesis responsible for overseeing and optimizing the transportation and logistics operations within the organization. This role involves strategic planning, execution, and management of logistics functions to ensure efficient and cost-effective delivery of goods and services. The Senior Director will lead a team of professionals, drive operational improvements, and collaborate with other departments to enhance overall supply chain performance.

You Will:

• Develop and implement transportation and logistics strategies aligned with organizational goals
• Monitor industry trends and advancements to enhance operational effectiveness
• Experience leading Carrier negotiations with rates and terms
• Oversee daily transportation and logistics operations, ensuring compliance with regulations and company policies
• Optimize supply chain processes to improve efficiency and reduce costs
• Lead, mentor, and develop a high-performing team of logistics and transportation professionals
• Foster a culture of continuous improvement and operational excellence
• Prepare and manage the department budget, ensuring financial targets are met
• Identify cost-saving opportunities and implement effective measures
• Collaborate with internal departments, including procurement, sales, and customer service, to ensure seamless operations
• Build and maintain relationships with external partners, suppliers, and carriers
• Establish key performance indicators (KPIs) to monitor and improve service levels
• Analyze data to drive decision-making and operational improvements
• Ensure compliance with local, state, and federal transportation regulations and safety standards
• Stay updated on changes in legislation affecting logistics and transportation
• Identify and implement technology solutions to enhance logistics and transportation operations
• Leverage data analytics to improve forecasting and inventory management

You Have:

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field; MBA preferred
• 10+ years of experience in transportation and supply chain management, with at least 8 years in a leadership role
• Experience in supply chain optimization and cost reduction
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization
• Knowledge of industry trends, technologies, and best practices in logistics and supply chain management

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

Conditions of Employment: 

• This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
• This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
• Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
• Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

​​About the Role:

The Sr Manager, Environmental and Sustainability, is responsible for developing, implementing, and leading all aspects of the environmental program. This includes air emissions, waste management, and offering technical expertise on projects.

You Will:

• Manage environmental regulatory compliance (CAA, CWA, RCRA, EPCRA, SWPPP, SPCC) and sustainability performance (energy/water/waste resource reduction and efficiency) programs in alignment with regulatory requirements
• Implement Environmental Initiatives across the company
• Identify the waste stream for all new Active Pharmaceutical Ingredients (API’s)
• Be responsible for developing and implementing Environmental training programs
• Be the owner of new builds, retrofits, and acquisitions to ensure environmental protection and compliance through each cycle
• Oversee the planning, execution, and evaluation of sustainability projects and initiatives
• Collaborate with cross-functional teams to integrate sustainability initiatives into business operations
• Be responsible for compliance to Tier II reporting
• Identify and implement key KPIs 
• Build robust reporting mechanisms to track environmental compliance activities
• Partner with Project Managers and Engineering
• Be the liaison for Operations for all environmental regulatory visits
• Respond to regulatory inquiries
• Work with on-site pharmacy and lab teams to ensure adherence to all EPA regulations

You Have:

• BS/BA degree in Environmental or related field
• 10+ years of Experience leading Environmental Operations
• Experience leading environmental compliance in a multi-site environment
• Experience working with US Pharmacopeia (USP) reference standards
• Strong experience leading Hazardous Waste programs
• Experience with implementing environmental policies in lab/compounding environment (preferred)
• Proficient at Google Docs, Google Slides, etc.
• Excellent oral and written communication skills
• Willingness to travel at least 30% of the time

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

Conditions of Employment: 

• This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
• This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
• Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
• Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

​​About the Role:

Hims & Hers is on a mission to empower people to live healthier lives. Our Growth Engineering team plays a critical role in achieving this by building cutting-edge web experiences that drive patient acquisition, engagement, and satisfaction.

As a Sr. Engineering Manager for the Category Flow Platform team, you will lead a talented group of engineers responsible for developing and maintaining the platform that supports our consultation flow experiences across our product categories including sexual health, weight management, mental health, dermatology, and more. You will work closely with cross-functional teams, including product management, design, and data science, to deliver high-quality solutions that enhance user experience and enable business growth.

This is a pivotal leadership role, where you'll be a hands-on leader, fostering a collaborative environment while driving high-impact initiatives. Your work will directly impact our bottom line and support the care of millions of patients.

You Will:

• Lead, mentor, and inspire a team of engineers, fostering a culture of innovation and continuous improvement.
• Conduct regular performance evaluations, providing feedback and professional development opportunities.
• Oversee the design, development, and implementation of the Flow Platform architecture, ensuring scalability, reliability, and performance.
• Collaborate with product, design, analytics, and marketing, and telemedicine teams to define and execute growth strategies and initiatives.
• Manage project timelines, resources, and budgets effectively, ensuring projects are delivered on time and within scope.
• Facilitate and structure agile events, including sprint planning, stand-ups, and retrospectives.
• Build a high-performing team by coaching and guiding the team on industry best practices and common ways of working.
• Ensure rigorous quality assurance practices within an agile development environment, balancing on-time delivery without compromising quality.
• Champion continuous improvement by identifying and implementing solutions that enhance platform scalability and performance.
• Able to anticipate business and industry issues and recommend new and innovative approaches.
• Able to manage multiple teams of ICs and/or managers.

You Have:

• 10+ years of relevant work experience in software engineering, managing and leading teams to deliver in fast-paced hyper-growth environments.
• Expertise in modern web technologies and frameworks (JavaScript, TypeScript, React, Next, GraphQL, Node).
• Proven experience in building and managing high-performing teams.
• Strong technical background with expertise in full-stack development and architecture.
• Excellent problem-solving skills and the ability to make data-driven decisions.
• Experience designing, building, and scaling web platforms for high-traffic applications, 
• requiring the ability to prioritize effectively and make quick decisions in a fast-paced environment.
• Excellent understanding of agile frameworks and project management practices.
• Clear and concise communication skills, adept at bridging the gap between technical and non-technical audiences.
• Passion for building user-centric products and delivering high-quality solutions.
• Exceptional problem-solving skills with a keen eye for detail.
• A self-starter with a strong business acumen and a strategic mindset.
• A passionate collaborator with a "can-do" attitude and a focus on execution.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

​​About the Role:

The Analyst, Organic Growth (Temporary) is responsible for analyzing the organic (non-paid) landscape to find opportunities that drive traffic and bottom-line value for the business. They will manage & monitor channel dashboards and deliver regular reporting to key stakeholders. The Organic Growth Analyst will also assist in driving organic growth by supporting SEO content production, and off-site efforts (incl. social, CRM promotion, content syndication & ASO).   

This is a temporary, non-permanent position. The Analyst will provide temporary backfill support to the Marketing team from approximately 11/12/2024 to 3/14/2025. This is an exciting opportunity to gain hands-on experience in a high-growth company and leader in the health and wellness industry. 

You Will:

• Deliver weekly, monthly & quarterly reporting on organic performance with analysis on trends & changes
• Identify high-value opportunities through analysis to influence our organic growth strategy and goals
• Partner with Product & SEO teams to conceptualize, initiate and report results of A/B tests
• Address questions from cross-functional partners to understand trends that affect category, channel and brand performance. 
• Assist Organic Growth Managers in crafting SEO best practices and trainings for internal stakeholders
• Help manage weekly content production workflow including topic ideation, creating briefs, assigning new content to writers, and optimizing new content
• Work cross-functionally with Social & CRM teams to share out relevant blogs and boost article visibility and increase traffic and rankings
• Support ASO & app engagement activities (IE: Smart Banners, Deep Linking) and monitor app performance reporting

You Are:

• Data-driven and analytical: known as a problem solver, and proposes solutions to occasionally complex issues that arise  
• Effective collaborator: able to build strong cross-functional partnerships and act as a thought-partner; you work quickly and collaboratively to drive complex projects forward, and others look to you for solutions amid uncertainty.
• Structured thinker: able to break-down requests into hypotheses and frameworks to structure your team's thinking, generate action plans, and align stakeholders
• High-energy, company-first attitude: you are motivated to work hard in a fast-paced environment, and enjoy balancing numerous priorities and demands

You Have:

• Experience in growth marketing, strategy consulting, or business operations at a high growth company
• 3-5 years of professional experience in digital analytics measurement and operations with measurable results
• Bachelor’s Degree or equivalent experience
• Experience with search marketing, and ability to report across organic channels such as web, SEO, email, social and app. 
• Deep level of experience using tools including Looker, Google Search Console, Ahrefs, Screaming Frog, seoClarity, DataDog/Splunk, Amplitude, Google Lighthouse and Branch.io/AppsFlyer
• Familiarity with A/B testing frameworks & platforms
• Experience working with Analytics & Data Science teams
• SEO expertise
• Deep analytical expertise
• Strong project management skills
• Web user experience (UX)

​​About the Role:

Hims & Hers is seeking an experienced Sr. Software Engineer to build and maintain the platform that reliably fulfills customer orders and prescriptions at scale. As a key member of the Fulfillment and Pharmacy Engineering Backend team, you will define, build, test, deploy, and support our self-service platform for Fulfillment Operations and Pharmacy teams.

You Will:

• Design and build backend services that power our telehealth and ecommerce platforms
• Collaborate with product managers, principal engineers and your team to guide decisions
• Provide leadership and guidance to internal team members on the implementation of architecture and designs
• Collaborate, lead and deliver cross-domain integration solutions with techniques such as REST and asynchronous design patterns
• Own feature delivery from solution design to production operation
• Implement observability, monitoring and alerting solutions
• Contribute to operational excellence through on-call responsibilities which include issue resolution, root-cause analysis and code improvements to reduce toil
• Coach and mentor team members, including constructive feedback for code and design reviews
• Actively participate in retrospectives and help drive continuous improvement in our architecture, agile process and team culture
• Cross functional team collaboration and communication including product and engineering leadership

You Have:

• Bachelor degree in Computer Science or equivalent professional experience
• 5+ years experience as a software engineer including languages such as Java and Kotlin
• 3+ years of experience with back end distributed system design, development and delivery, preferably in an eCommerce environment
• 3+ years of experience with microservice architectures
• Experience with Domain Driven Design
• Experience with design, development, delivery and management of microservices hosted on Kubernetes and AWS
• Experience with agile software development and delivery methodologies 
• Proficiency with continuous integration/delivery including automated unit and integration test strategies
• Proficiency with Relational Databases, PostgreSQL preferred 
• Excellent written and verbal communication skills

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

​​About the Role:

The Accounting Operations team manages all aspects of day-to-day accounting operations, including vendor and provider accounts payable, daily treasury activities, corporate credit cards, intercompany transactions, and payroll. To support business growth, we have created the role of AP Accountant, Accounting Operations to assist with all areas of accounting operations with a primary focus on accounts payable function.

You Will:

• Assist with the accounts payable operations, including management of AP inbox, vendor onboarding, vendor inquiries, and preparation of AP reconciliations.
• Ensure vendor invoices are properly coded & approved in the billing system, with appropriate support for processing. 
• Assist with corporate credit card coding and posting into the general ledger, including careful review of coding and impact in the general ledger.
• Assist with processing and reviewing employee reimbursements.
• Assist with the month-end close process, including assisting with completing account reconciliations and preparing/posting manual journal entries, in a timely and accurate manner.
• Review the work performed by the outsourced offshore accounting team and prepare new training instructions for the outsourced accounting team as needed.
• Enhance accounting operations procedures to adhere to the public company Sarbanes-Oxley Act control requirements.
• Assist with ad-hoc accounting projects and resolve issues arising from daily accounting operations processes.
• Take ownership and initiative for accounting operation process improvements and process documentation.

You Have:

• 2+ years of experience in the accounting profession, with public accounting or public company experience, strongly preferred
• BA or BS degree from a top-ranking university in accounting, business administration, or economics required
• Advanced Excel Skills required
• Netsuite, BILL(.com), Brex, Coupa experience preferred
• Top-level critical thinking and analytical skills
• Detail-oriented and exceptionally organized
• Strong verbal and written communication skills
• Ability to think through complex problems, determine proper processes, derive accounting conclusions, and present results to the team
• Able to multi-task, prioritize, and manage projects/tasks in a fast-paced environment
• Ability to be a team player, and ability to work well in both In-Person & Remote work environments

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

​​About the Role:

Hims & Hers is seeking a highly talented Senior Brand Designer to join our brand team and help shape the visual identity and execution of the Hims & Hers brands. This role focuses both on the macro and micro, working closely with Design Directors, Art Directors, Copywriters, and Producers to create, maintain, and scale brand efforts across touchpoints and categories. You’ll craft hardworking, templated assets for use across the organization internally and design on-brand, customer-facing materials externally. You have a comprehensive understanding of brand identities, print design, typography, composition, and color theory, and know how to curate a vision. We are looking for team member who is self motivated, able to work under pressure within tight deadlines, and someone who can get started without knowing all of the answers. This position is remote. 

You Will:

• Work closely with our Design Director to execute on high quality design and layouts for content across touchpoints—from print to digital to physical
• Work horizontally on the visual development, execution, and evolution of how our brand looks, feels, and shows up across the ecosystem
• Maintain and leverage our existing brand guidelines and evolve ways in which we apply those guidelines to our design outputs across new and existing categories and products
• Craft hardworking assets for use across the organization like internal presentation, templates, business cards, and investor materials
• Collaborate with our Copywriters to iterate on work and make sure that the assets clearly communicate the brief’s strategy both creatively and narratively.
• Collaborate with Producers and Production Designers to bring complex print projects to life
• Collaborate with cross-functional teams in Communications, Finance, and Employee Experience to execute on corporate design assets
• Help to establish templates and guidelines that can help us execute on certain work faster, while maintaining a high visual/design standard.
• Stay up to date on the latest graphic design trends, always working to pull in relevant and fresh inspiration into the work you are executing on.

You Have:

• Bachelor's degree or equivalent experience in Graphic Design
• 5+ years of experience working on a fast-paced creative team or agency
• Strong portfolio showcasing a wide range of design projects, demonstrating creativity, technical skills, and attention to detail
• Extensive experience in Figma and Adobe Creative Suite (InDesign, Photoshop, Illustrator)
• Experience working within existing brand guidelines, maintaining them, and scaling them for use both internally and externally
• Experience with print layout and production design, including preparing files for print and moving them through the production process
• Strong foundational knowledge of color theory, typography, compositions, hierarchy, and an eye for photo and vision curation
• Well adept at designing for a wide range of ratios and formats
• Comfortable working and creating within ambiguity and finding strategic solutions as you go
• Enthusiastic self-starter who is resourceful & adaptable when working in a fast-paced environment
• Great communication in regards to managing your time, setting expectations, and presentation

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

​​About the Role:

We're looking for a savvy and experienced Senior Data Engineer to join the Data Platform Engineering team at Hims. As a Senior Data Engineer, you will work with the analytics engineers, product managers, engineers, security, DevOps, analytics, and machine learning teams to build a data platform that backs the self-service analytics, machine learning models, and data products serving Million+ Hims & Hers subscribers.

You Will:

• Architect and develop data pipelines to optimize performance, quality, and scalability
• Build, maintain & operate scalable, performant, and containerized infrastructure required for optimal extraction, transformation, and loading of data from various data sources
• Design, develop, and own robust, scalable data processing and data integration pipelines using Python, dbt, Kafka, Airflow, PySpark, SparkSQL, and REST API endpoints to ingest data from various external data sources to Data Lake
• Develop testing frameworks and monitoring to improve data quality, observability, pipeline reliability, and performance 
• Orchestrate sophisticated data flow patterns across a variety of disparate tooling
• Support analytics engineers, data analysts, and business partners in building tools and data marts that enable self-service analytics
• Partner with the rest of the Data Platform team to set best practices and ensure the execution of them
• Partner with the analytics engineers to ensure the performance and reliability of our data sources.
• Partner with machine learning engineers to deploy predictive models
• Partner with the legal and security teams to build frameworks and implement data compliance and security policies
• Partner with DevOps to build IaC and CI/CD pipelines
• Support code versioning and code deployments for data Pipeline

You Have:

• 8+ years of professional experience designing, creating and maintaining scalable data pipelines using Python, API calls, SQL, and scripting languages
• Demonstrated experience writing clean, efficient & well-documented Python code and are willing to become effective in other languages as needed
• Demonstrated experience writing complex, highly optimized SQL queries across large data sets
• Experience with cloud technologies such as AWS and/or Google Cloud Platform
• Experience with Databricks platform
• Experience with IaC technologies like Terraform
• Experience with data warehouses like BigQuery, Databricks, Snowflake, and Postgres
• Experience building event streaming pipelines using Kafka/Confluent Kafka
• Experience with modern data stack like Airflow/Astronomer, Databricks, dbt, Fivetran, Confluent, Tableau/Looker
• Experience with containers and container orchestration tools such as Docker or Kubernetes.
• Experience with Machine Learning & MLOps
• Experience with CI/CD (Jenkins, GitHub Actions, Circle CI

Nice to Have:

• Experience building data models using dbt
• Experience with Javascript and event tracking tools like GTM
• Experience designing and developing systems with desired SLAs and data quality metrics
• Experience with microservice architecture
• Experience architecting an enterprise-grade data platform

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

​​About the Role:

Hims & Hers is on a mission to empower people to live healthier lives. Our Growth Engineering team plays a critical role in achieving this by building cutting-edge web experiences that drive patient acquisition, engagement, and satisfaction.

As a Staff Engineer on our Categories team, you will be a key technical leader responsible for designing and implementing scalable, high-performance solutions across both front-end and back-end systems. You will collaborate with cross-functional teams to drive architectural decisions, mentor engineers, and influence the direction of our platform. Your role will also involve engaging in product discovery to identify user needs and ensure that our solutions align with business objectives.

You Will:

• Lead the design and architecture of scalable and performant full-stack solutions that meet product requirements and enhance user experience
• Provide technical guidance and mentorship to engineers on best practices, design patterns, and coding standards
• Advocate your team’s technical needs and priorities within the broader engineering organization
• Participate in product discovery sessions to assess feasibility, explore user needs, define product features, and validate ideas with prototypes and experiments
• Collaborate with UX/UI designers to create intuitive and engaging user interfaces that address user pain points and enhance the overall experience
• Work closely with other engineering teams to ensure seamless integration and communication across systems and services
• Contribute to the vision for the team and the platform as technical leader, identifying new and strategic technologies and technical investments that improve security, scalability, reliability, and performance
• Break down complex projects into clear, actionable tasks to drive successful outcomes
• Implement observability practices across the platform, including logging, monitoring, and alerting to ensure system reliability and performance
• Analyze performance metrics and user feedback to identify opportunities for improvement and drive optimization efforts
• Create and maintain technical documentation for architecture and development processes
• Serve on our technical advisory group to help guide and provide feedback on critical technical decisions
• Conduct code reviews and contribute to knowledge-sharing initiatives within the team
• Identify performance bottlenecks and propose enhancements to optimize system performance and reliability
• Stay updated with industry trends, technologies, and best practices, and propose innovative solutions to improve the platform

You Have:

• 12+ years as a software engineer, shipping production code
• Proven experience in building scalable web applications and services, preferably in a cloud environment
• Proficiency in front-end technologies such as HTML, CSS, and JavaScript frameworks (React, Next, GraphQL) and back-end technologies (Node.js, Redis)
• Excellent problem-solving skills and the ability to think critically and strategically
• Strong communication and collaboration skills, with the ability to work effectively across teams
• Capable of prioritizing multiple projects in order to meet goals without management oversight

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

​​About the Role:

Hims & Hers is on a mission to empower people to live healthier lives. Our Growth Engineering team plays a critical role in achieving this by building cutting-edge web experiences that drive patient acquisition, engagement, and satisfaction.

We are seeking a highly skilled and motivated Principal Engineer to join our Growth Engineering team. This full-stack role, with a strong emphasis on frontend development, will be crucial in driving the technical strategy and implementation of growth initiatives across our platform. You will lead complex engineering projects, mentor engineering talent, and collaborate with cross-functional teams to deliver high-impact solutions that enhance user acquisition, retention, and overall customer experience. As a Principal Engineer, you will raise the bar for engineering excellence, embrace operational excellence, and break down our largest, most complex, and ambiguous projects into manageable, actionable components.

You Will:

• Develop and promote architecture and design strategies, frameworks, and patterns while collaborating closely with engineering and product organizations
• Lead the design, development, and deployment of our most complex and largest cross-team initiatives across the organization
• Drive the delivery of scalable, performant, and secure solutions that powers forhims.com, forhers.com, and our hims and her mobile apps
• Collaborate with product managers, data analysts, and marketing teams to identify opportunities for growth and optimize conversion funnels through user-friendly interfaces
• Break down large, complex, and ambiguous problems into clear, actionable initiatives and tasks to drive successful outcomes
• Participate in product discovery sessions to assess feasibility, explore user needs, define product features, and validate ideas with prototypes and experiments
• Raise the bar for code quality and engineering standards, ensuring that all solutions are robust, testable, observable, maintainable, secure, and scalable
• Mentor and guide staff and senior engineers, fostering a culture of innovation, collaboration, and excellence
• Drive technical discussions and provide insights as a member of our technical advisory group to help guide and provide feedback on critical decisions and provide insights to shape the growth engineering strategy and roadmap
• Drive a mindset of operational excellence through continuous improvement and learning
• Analyze performance metrics and user feedback to inform technical direction and product enhancements, ensuring a seamless user experience
• Stay on top of industry trends, emerging technologies, and best practices to continuously improve our engineering processes and product offerings

You Have:

• 15+ years as a software engineer, shipping production code
• Proven track record of leading complex projects and driving successful growth initiatives
• Proficiency in modern frontend frameworks (e.g., React, Next, GraphQL) and libraries, as well as backend technologies (e.g., Node.js, Python)
• Exceptional problem-solving skills and the ability to think critically and strategically in a fast-paced environment
• Exceptional communication and interpersonal skills, with a collaborative mindset
• Proven track record of influencing and impacting without authority across teams and the company
• Capable of prioritizing multiple projects in order to meet goals without management oversight
• Experience introducing new architecture and design concepts, including coaching, adoption, and execution within your domain and aligned with tech organization strategies
• Expert understanding of modern frontend development including responsive design, cross-browser compatibility, seo, and accessibility

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

​​About the Role:

This role sits at the intersection of innovation and execution on the Hims & Hers platform, driving implementation of project and product launches across all service lines at Hims & Hers. The Director will manage a team of Care Operations Project Managers, Clinical Trainers, and Customer Support Trainers to ensure that projects and product launches meet deadlines and reflect the needs of various stakeholders, with particular  consideration given to the patient experience. This leader will work closely across Telemedicine Operations, Customer Support, Medical Affairs, Growth, Legal, Product, Pharmacy, and R&D. The Director will have a bias for action, be comfortable with new ideas, and know how to navigate a complex healthcare organization to deliver meaningful customer and provider experiences on the Hims & Hers platform.

You Will:

• Manage a diverse team of Project Managers, CX Trainers, and Clinical Trainers. In this role, you will prioritize and advise on clinical implementations; build provider and CX training; and sequence project launches across all service lines and provider workflows on the platform.
• Deliver timely, impactful training to a diverse set of stakeholders, including physicians, nurse practitioners, nurses, care coaches, customer support agents, etc. within regulatory frameworks.
• Build for scale, developing process and stakeholder training that can flex and grow with rapid changes without needing consistent systemic overhauls.
• Be a key leader representing Care Operations in product and treatment category launches; guide key conversations and design decisions to promote alignment with the platform’s current or future capabilities, with careful consideration for the impact on business operations and KPIs.
• Engage in and influence key strategic initiatives and product launches with attention to detail and the ability to “see around the corners” to continuously improve customer experiences and mitigate operational exposure before they arise.
• Balance the needs of providers, customers, and business priorities along with complex regulatory and legal requirements.
• Build an incredible, highly engaged culture by cultivating a collaborative, innovative, and continuously improving work environment. 
• Proactively identify opportunities for business improvement based on quantitative feedback and KPIs.
• Own the strategic direction and infrastructure required for delivering world-class training across a rapidly scaling complex marketplace.

You Have:

• 12+ years of managing complex, multi-faceted project management and training teams in fast-paced environments while consistently hitting or exceeding deadlines.
• 10+ years of experience hiring, managing, and developing high performing cross-functional teams. 
• Direct experience partnering with healthcare providers
• Strong organizational skills, ownership mentality, and the ability to know when to solve for accuracy vs. precision; a passion for creating both zero-to-one and one-to-one hundred processes with high fidelity; a demonstrated track record of “solving the next biggest problem.”
• Ability to work in a highly collaborative environment, multi-task and participate in team-based planning processes.
• A desire and track record of doing all of the above in a fully remote environment – ownership, accountability, humility, and humor a must.
• Superb written and verbal communication skills; experience presenting to senior, cross-functional, technical and non-technical stakeholders in easily understood formats

Preferred Qualifications: 

• Bachelors' degree in Business, Operations, Technology or related field, or equivalent work experience
• Leadership experience in rapidly scaling consumer tech and/or digital health companies

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote