Your impact

We are seeking a highly motivated Revenue Accounting analyst to join the accounting team and support the growing Handshake business. In this role you will be an essential player in all aspects of order to cash operations, lead the system automation efforts and partner with cross-functional Handshake teams.

The ideal candidate has strong analytical and organizational skills, attention to detail, great interpersonal communication skills, willingness and the ability to work in a fast-paced environment.

Your role

• Process customer billing runs in accordance with the customer contract terms
• Oversee daily cash applications process
• Review and analyze customer aging reports, follow up on the overdue customer accounts, suggest appropriate actions required for customer collections
• Communicate with customers and internal stakeholders to resolve any issues related to billing and customer balances reconciliations
• Perform month end close responsibilities to ensure accounts receivable accuracy and  completeness
• Collaborate with cross-functional teams (Sales, Legal, Finance) to build and enhance customer billing and collections process
• Participate in sales tax filing, monitor customer sales tax setup 
• Collaborate with accounting team and cross functionally to improve accounting processes and internal controls through driving system automation initiatives, developing operating procedures
• Actively participate in external audit and respond to accounts receivable-related audit inquiries.
• Research and resolve issues with revenue accounting transactions and configurations, specific to NetSuite Advanced Revenue Module
• Prepare ad hoc revenue reports

Your experience

• 3-4 years of experience in billing operations, accounts receivable, credit and collections
• Proficiency in using accounting software and ERP systems. Experience with NetSuite is preferred
• Knowledge of accounting rules and practices
• Proficiency with Microsoft Excel or Google Sheets
• Salesforce experience is a plus
• Bachelor's degree in accounting, finance, or a related field is a plus
• Proven ability to manage a high volume of transactions, meet deadlines, and work under pressure.
• Ability to thrive in a dynamic environment, develop processes from ground, proactively suggest improvements
• Excellent communication and interpersonal skills

Compensation range

• $100,000 - $115,000 + RSUs

Your impact

The IT Systems Administrator is a key role within a tech company, responsible for maintaining, upgrading, and managing the company's software, hardware, and networks. The goal is to ensure that our IT infrastructure runs smoothly and efficiently, supporting the organization in its operational and strategic objectives. This role requires a blend of technical skills, problem-solving abilities, and excellent communication to manage various systems and resolve IT issues.

Your role

• System Maintenance and Administration:
  • Install, configure, test, and maintain operating systems, application software, and system management tools.
  • Ensure the highest levels of systems and infrastructure availability.
  • Monitor and verify the integrity and availability of all hardware, server resources, systems, and key processes.
• Network Management:
  • Manage and configure network hardware, including routers, switches, firewalls, and VPNs.
  • Monitor network performance (availability, utilization, throughput, and latency) and test for weaknesses.
  • Set up user accounts, permissions, and passwords. Resolve problems reported by end-users.
• Security:
  • Implement and maintain security protocols and procedures to prevent potential threats.
  • Enforce and scale out identity and access management controls through automation. 
  • Apply operating system updates, patches, and configuration changes.
  • Install and configure anti-virus software and malware protection
• Technical Support and Troubleshooting:
  • Provide technical support and troubleshooting to resolve issues.
  • Maintain documentation and technical specifications for planning and implementing new or upgrades of IT infrastructure.
  • Liaise with vendors and other IT personnel for problem resolution.

Your experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience as a System Administrator or in a similar role.
• Hands-on experience administering and managing MDM solutions for both Windows and macOS environments.
• Proficient in using Identity and Access Management (IAM) tools likeOkta.
• Proven ability to automate complex and repetitive tasks using infrastructure as code and Okta Workflows, Bettercloud and other platforms
• Hands-on experience in managing and optimizing Google Workspace environments, including user administration, security, and automation, to support organizational scalability and efficiency
• Skilled in network management and troubleshooting, ensuring seamless connectivity and issue resolution.
• Resourcefulness and problem-solving aptitude.
• Excellent communication skills.
• Strong analytical and troubleshooting skills.
• Ability to work independently and manage one’s time effectively.
• Excellent interpersonal and teamwork skills, with the ability to communicate complex information to non-technical colleagues.
• Continuous learning mindset to stay updated with the latest technologies and IT best practices.

Compensation range

• $110,000-$140,000

Your impact

Handshake is seeking a strategic, driven, and experienced Senior HR Business Partner to support the Chief Marketing Officer and Chief Education Strategy Officer. As a Senior HRBP, you will serve as a trusted advisor, providing strategic people guidance to senior leadership and their teams. Reporting into the Senior Director, Head of HRBPs, you will collaborate closely to align people strategy with business objectives and foster a high-performing, engaged, and inclusive culture. 

Your responsibilities

• Act as a trusted business partner to leaders, providing expert advice and solutions on a range of HR topics, including organizational design, workforce planning, talent management, and employee engagement.
• Provide coaching and guidance to leaders and managers on performance management, succession planning, team dynamics, and leadership development.
• Collaborate with leadership to ensure that the organization structure supports business objectives. Lead initiatives around team effectiveness, organizational change, and process improvements.
• Drive talent management processes, ensuring the right development opportunities are provided to employees to grow and succeed within the organization. Lead workforce planning, succession planning, and talent reviews for the team.
• Manage complex employee relations issues, ensuring fair and consistent treatment across the organization. Proactively identify potential issues and partner with leaders to address them.
• Lead the implementation of HR programs and initiatives, such as performance cycles, promotions, compensation reviews, and engagement surveys, ensuring they meet the unique needs of the team.
• Support the team through organizational transitions, helping leaders manage change effectively while minimizing disruption to business operations.
• Be proactive in translating business needs and requests into HR solutions

Your experience

• 5+ years of progressive HR experience, with at least 3 years in a senior HRBP role within a growing tech business. 
• Demonstrated ability to influence, coach, and advise senior leaders and executives.
• Proven experience supporting commercial or business teams (Marketing, Sales, Success) in a fast-paced, innovative environment. Strong understanding of how to shape and design these organizations, with the ability to translate business needs into effective people strategies.
• Strong analytical and problem-solving skills with the ability to handle complex HR challenges.
• Excellent verbal and written communication skills, with the ability to effectively interact at all levels of the organization.
• Ability to work independently and come up with creative solutions - you are an adept and agile problem solver!
• Ability to balance strategic leadership responsibilities with a bias towards action - you have experience with managing both short-term and long-term goals
• Bachelor's degree in Human Resources, Business Administration, or related field. Master’s degree or HR certification (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP) preferred.

Compensation range

Your impact

Handshake is hiring a Senior Product Manager reporting to the Director of Product on our Employer team focusing on product led growth. Employers already account for a lion’s share of Handshake’s revenue, and we expect this growth to continue as we scale our SaaS offering and define the category of proactive, data-driven recruiting that helps employers hire entry level talent and young professionals find their first and second jobs. 

This role is a unique opportunity to help accelerate Handshake’s growth in a way that drives Handshake’s mission and our business. Today, the biggest employers have access to the most powerful tools in the recruiting journey. This role will be responsible for making those powerful tools more accessible to small- and medium-size businesses, and therefore expand access to opportunity for more students. And this role will help drive massive business value. Our initial venture into self-service doubled run-rate revenue in the past quarter—now, it’s time to scale.

You’ll be part of a close-knit cross-functional team of not just R&D but also Go-To-Market, including marketing operations, product marketing, sales, customer success and insights. At the same time, you’ll be mindful about making a positive societal impact, increasing access for diverse talent in entry level recruiting.

Your role

You’ll own the lifecycle end-to-end for your product area, including:

• Leadership. You’ll represent your squad and product area to executives, and translate company-wide strategies to your squad and into your roadmap. You’ll inspire your team on the product vision.
• Product strategy. You’ll ensure that your squads have a cohesive and differentiated product strategy that ladders up into the Employer team and company strategy.
• Product development: You’ll lead a high performing cross-functional squad, including engineering and design partners, from research and roadmap planning to delivery 
• Launch and adoption: You’ll partner closely on go-to-market and implementation, working with marketing, sales and customer success. You never hesitate to roll up your sleeves and tackle something hands-on. It’s never someone else’s problem. You’ll run beta programs and pilots to maximize learning and minimize code investment, getting close to the customer and the details through the process. 
• Cross-Handshake partnership: You’ll work with stakeholders across Handshake’s largest team (the broader Employer team) and on other sides of the Handshake marketplace (EDUs and Student) to innovate quickly but deliberately
• Goals, metrics and tracking: You’ll create a robust and clear thread of data from strategy through development through in-market iteration.

Your experience

• Deep experience and understanding of Product Led Growth (PLG) in B2B SaaS,having worked with a product with significant free user base and developed self-service purchasing and adoption journeys
• Strong foundation in roadmap development and releasing products for complex, multifaceted marketplace businesses or SaaS platforms
• Strong foundation in roadmap development and releasing products for complex, multifaceted marketplace businesses or SaaS platforms.
• 5+ years partnering with engineering teams to ship code. Ideally in a many-stakeholder environment with dependencies and collaboration. 
• Strong systems and analytical thinker.Can connect the dots, spot challenges and edge cases, integrate multiple considerations.
• Extensive experience presenting both internally and externally including working with customers, users, and internal cross-functional partners and executives.
• Working knowledge of data-driven applications including mapping, schemas, permissions that inform user interactions and downstream analytics.
• User focused. You dive headfirst into understanding the needs of employers and build products grounded in data and research.

Bonus areas of expertise

• Revenue-generating entrepreneurial experience 
• Product management experience in both fast-growing consumer marketplaces and SaaS businesses with 100+ employees is a major plus.
• Development of B2B products connecting to a marketplace platform (e.g. the supplier side of an e-commerce marketplace)

Compensation range

• $160,000 - $190,000

Your impact

Handshake is hiring a Senior Product Manager to help us deliver a world class consumer experience. More than half of college students in the US have a profile on Handshake but they’re using the platform primarily as a transactional job board. In this role, you will work with a cross-functional team to deliver a roadmap that helps students grow their careers through content and community and transforms Handshake into Gen Z’s professional social network. 

Ultimately, we believe Handshake can give every student access to the career-defining power of a supportive community and we need your help to make that happen!

Your role

• Product Strategy. You’ll ensure that your squads have a cohesive and differentiated product strategy that ladders up into the Content & Community team and company strategy.
• Leadership. You’ll represent your squad and product area to executives, and translate company-wide strategies to your squad and into your roadmap. You’ll inspire your team on the product vision.
• Goal Setting. You’ll hold your squads accountable to clear goals that ensure they are tracking effectively towards their strategy.
• Planning and Execution. You’ll lead your team and stakeholders in prioritizing and collaborating on the roadmap while ensuring we have appropriate alignment with appropriate stakeholders. You will also exercise influence on adjacent product areas and organization-wide strategy.
• Collaboration.You’ll work closely with other key leaders in the Content & Community team (i.e. design, marketing, engineering, data) as well as leaders in other lines of businesses (E.g. Career Events, Paid Employer offerings) to ensure cohesive strategy and execution.

Your experience

• Customer expert. You understand the needs of your customer better than anyone else and prioritize them everywhere, grounding your approach in data and research.
• Marketplace Fluent. You think holistically across the different user types and their respective incentives in a marketplace to create “matched”, end-to-end, successful products.
• Strong systems and analytical thinker.Can connect the dots, spot challenges and edge cases, integrate multiple considerations.
• Experience launching and managing a consumer social productwith 1M+ active users
• Expert at using datafor tactical and strategic decisioning, goal setting, and iterating quickly.

Bonus areas of expertise

• PM experience leading the development and launch of net new, “zero to one” consumer products
• Experience managing a consumer product with significant scale (i.e. 10MM+ users)

Compensation range

• $160,000-190,000

Your impact

Handshake is hiring a Senior Product Manager, Enterprise reporting to the Senior Director, Product on our Employer team. Employers already account for a lion’s share of Handshake’s revenue, and we expect this growth to continue as we scale our SaaS offering and define the category of proactive, data-driven recruiting that helps employers hire entry level talent and young professionals find their first and second jobs. 

We’ve made strides to become the market leader in college jobs, recruiting events, and novel methods for employers to reach both targeted and broad talent pools. You’ll be building on this foundation, creating new products and reimagining existing ones to transform how employers form trust-based relationships with candidates across multiple mediums that scales for a marketplace of millions of active users. 

You’ll be part of a close-knit cross-functional team of not just R&D but also Go-To-Market, including marketing operations, product marketing, sales, customer success and insights. At the same time, you’ll be mindful about making a positive societal impact, increasing access for diverse talent in entry level recruiting.

Your role

You’ll own the lifecycle end-to-end for your product area, including:

• Leadership. You’ll represent your squad and product area to executives, and translate company-wide strategies to your squad and into your roadmap. You’ll inspire your team on the product vision.
• Product strategy. You’ll ensure that your squads have a cohesive and differentiated product strategy that ladders up into the Employer team and company strategy.
• Product development: You’ll lead a high performing cross-functional squad, including engineering and design partners, from research and roadmap planning to delivery 
• Launch and adoption: You’ll partner closely on go-to-market and implementation, working with marketing, sales and customer success. You never hesitate to roll up your sleeves and tackle something hands-on. It’s never someone else’s problem. You’ll run beta programs and pilots to maximize learning and minimize code investment, getting close to the customer and the details through the process. 
• Cross-Handshake partnership: You’ll work with stakeholders across Handshake’s largest team (the broader Employer team) and on other sides of the Handshake marketplace (EDUs and Student) to innovate quickly but deliberately
• Goals, metrics and tracking: You’ll create a robust and clear thread of data from strategy through development through in-market iteration.

Your experience

• Strong foundation in roadmap development and releasing products for complex, multifaceted marketplace businesses or SaaS platforms.
• 5+ years partnering with engineering teams to ship code. Ideally in a many-stakeholder environment with dependencies and collaboration. 
• Strong systems and analytical thinker.Can connect the dots, spot challenges and edge cases, integrate multiple considerations.
• Extensive experience presenting both internally and externally including working with customers, users, and internal cross-functional partners and executives.
• Working knowledge of data-driven applications including mapping, schemas, permissions that inform user interactions and downstream analytics.
• User focused. You dive headfirst into understanding the needs of employers and build products grounded in data and research.

Bonus areas of expertise

• Revenue-generating entrepreneurial experience 
• Product management experience in both fast-growing consumer marketplaces and SaaS businesses with 100+ employees is a major plus.
• Development of B2B products connecting to a marketplace platform (e.g. the supplier side of an e-commerce marketplace)

Compensation range

• $160,000 - $190,000

Your impact

Handshake is the career platform for Gen Z. With a community of over 17 million students, alumni, employers, and career educators, Handshake’s network is where career advice and discovery turn into first, second, and third jobs. 

With your digital storytelling skills, you'll grow Handshake’s core social media accounts and experiment with new channels that reach Gen Z. You are not only passionate about social media but also understand how to adapt messages to different audiences and can bring social-first content to life. You'll be the voice of Handshake, creating content that makes career and recruiting guidance feel less like a lecture and more like advice from a trusted friend. 

You will report to the Head of Communications, and work closely with corporate communications, brand design and marketing. This role is based in San Francisco, CA and required 3 days a week in office (Monday, Wednesday, Thursday). 

Your role

• Develop and execute social media strategies that support business objectives and highlight Handshake’s data, product, community, and team.
• Run the show across all channels: content ideation, social calendar management, production and measurement. 
• Drive the content creation process from ideation to publishing, in lockstep with the brand design team. 
• Support executive LinkedIn content creation by identifying unique angles and trending topics relevant to their area of expertise, audience makeup and business objectives.
• Partner with cross-functional teams and spearhead the social component of product launches, customer events and seasonal moments tied to the academic and recruiting calendar.
• Seek out and build relationships with our community (students, employers and universities), industry experts and influencers to amplify our reach.
• Manage and monitor accounts for customer service inquiries and potential brand risks.
• Keep us ahead of the curve on trends, platform updates and algorithm changes.
• Use data to track what's working (and what's not) and take action to pivot quickly. 
• Be witty, supportive and additive to the online conversation through proactive community management. 

Your experience

• 5-7 years proven experience in social media management either in-house, agency, or a mix of both 
• You are an expert in: content strategy, social copywriting, video production, social analytics, community management, and platform optimization. 
• What you are eager to become an expert in: data storytelling, higher ed, B2B software, and Gen Z trends. 
• How you work: adept at multitasking, project managing, problem solving, managing up, collaborating with a range of stakeholders and communicating with a point of view. 
• You aren’t afraid to test, iterate and try again, and again. 
• As a subject matter expert, you recognize the value of stakeholder opinions and are open to new ideas, approaches and ways of working.
• You have experience with the following tools (or similar, with the willingness to learn new ones):
  
  • Project management: Asana, Jira 
  • Social analytics: Sprout Social, Meltwater  
  • Creative: Canva, Figma, ChatGPT, CapCut 
  • Collaboration: Slack, Google Suite, Zoom

Compensation range

• $120,000-$135,000 + RSUs

Design at Handshake

At Handshake we create opportunities for all college students and recent graduates to have equal access to meaningful jobs and internships, and we believe design plays a crucial role in the pursuit of this mission. We work collaboratively as designers and user experience researchers to help students, employers, and career centers.

We take a student-first approach to how we design and build products, and we strive to deeply understand our users and their true goals. We believe that great products and experiences are made great by the combination of how they work and how they look. One without the other is not enough, and while we're not perfect, we strive to excel in both and are committed to going the extra mile.

Great products are built by teams — and teams are built by people who communicate and collaborate well. A culture of openness, honesty, and the ability to provide and receive constructive feedback is important to us.

We also believe that great teams are inclusive. Being surrounded by a diversity of backgrounds, experiences, and perspectives brings out the best in everyone, and leads to higher quality products and experiences.

Your impact

Handshake is hiring a Director, Product Design to focus on the core employer experience and monetization. This individual will be critical to the strategy and execution of Handshake’s Employer product used by 900k companies, overseeing the design of the employer experience for both free and self-service products. More specifically, they will be a lynchpin in up-leveling and transforming the employer experience for small- and medium-size businesses to drive rapid business growth in a market segment with massive upside. 

This role is a unique opportunity to help accelerate Handshake’s growth in a way that drives Handshake’s mission and our business. Today, the biggest employers have access to the most powerful tools in the recruiting journey. This role will be critical to making those powerful tools more accessible to small- and medium-size businesses, and therefore expand access to opportunity for more students. And this role will help drive massive business value. Our initial venture into self-service doubled run-rate revenue in the past quarter—now, it’s time to scale.

The company will look to you to take the lead in developing these products into beautiful, well-crafted, and high performing experiences that users love and that perform well for the business.  You’ll work closely with senior R&D leadership to create and execute strategic plans and the tactical efforts required to achieve them—and you’ll work with your team to motivate and inspire them and the broader team of designers, writers, and ux researchers, while holding a high bar for performance and design quality. 

This position is open for candidates in the San Francisco Bay Area and will be onsite 3 days a week in our San Francisco office.

Your role

• Work from concept to delivery, informing product strategy and shaping how Employers can create authentic connections with students
• Develop the skills, talents, and careers of the designers and design managers on your team by finding the right opportunity at the right time and coaching them to success and impact
• Lead with user empathy for students but also employers and universities
• Set high-level and detailed product design direction in collaboration with other design leaders and cross-functional peers
• Partner with product, research, content, data science and engineering to ensure projects are well-defined, high impact, and successfully executed
• Partner with product and engineering peers in strategic planning and decision making for product development
• Develop and improve a shared product design language across all student surfaces reflective of our brand
• Hold a high quality bar for all work and help set the standard for our product experience
• Be a strong and influential advocate for design influence and design priorities

Your experience

• Leadership: 5+ years of experience as a people manager at a similar or later-stage tech company; proven ability to effectively manage people, including developing talent on your teams and recruiting a diverse team that reflect the audience of our products
• Team builder:Experience sourcing, interviewing, hiring, and onboarding for your team, and the ability to spot promising design talent;
• User-focused: You deeply understand and advocate for your users, grounding your approach in data and research.
• Craft leader: Your expertise in visual and interaction design transforms the products you touch, resulting in high-quality experiences that resonate with users; you have a portfolio of you and/or your teams’ work that demonstrates the ability to create work that is both beautiful, effective, and impactful
• Detail-oriented: You strive for perfection in every aspect, delivering a flawless and user-friendly product.
• Complex problem solver: You navigate, define, and drive complex design challenges, balancing user needs with business goals.
• Data-informed: Comfortable using quantitative and qualitative data for tactical and strategic decision-making, as well as rapid iteration.

Compensation range

• $255,000-$265,000

Design at Handshake

At Handshake we create opportunities for all college students and recent graduates to have equal access to meaningful jobs and internships, and we believe design plays a crucial role in the pursuit of this mission. We work collaboratively as designers and user experience researchers to help students, employers, and career centers.

We take a student-first approach to how we design and build products, and we strive to deeply understand our users and their true goals. We believe that great products and experiences are made great by the combination of how they work and how they look. One without the other is not enough, and while we're not perfect, we strive to excel in both and are committed to going the extra mile.

Great products are built by teams — and teams are built by people who communicate and collaborate well. A culture of openness, honesty, and the ability to provide and receive constructive feedback is important to us.

We also believe that great teams are inclusive. Being surrounded by a diversity of backgrounds, experiences, and perspectives brings out the best in everyone, and leads to higher quality products and experiences.

Your Impact

We are seeking a Staff Product Designer to help us deliver a world-class consumer mobile experience. Ultimately, we believe Handshake can give every student access to the career-defining power of a supportive community and we need your help to make that happen!

This hybrid role is based in the San Francisco Bay Area and will be onsite 3 days a week in our SF office.

Your Role

• Lead design for our mobile product, focusing on building content, community, and networks. You will help establish design patterns, set new standards for interaction models, and push our design craft
  
  
• Work with the Content & Community team to establish new ways for gen z to interact with content, participate in conversations, and get information to jumpstart their career
  
  
• Partner with product, research, content, data science, and engineering to ensure projects are well-defined, high impact, and successfully executed
  
  
• Establish design processes so we can scale efficiently and effectively

Your Experience

• User-focused: You deeply understand and advocate for your users, grounding your approach in data and research.
  
  
• Craft leader: Your expertise in visual and interaction design transforms the products you touch, resulting in high-quality experiences that resonate with users.
  
  
• Detail-oriented: You strive for perfection in every aspect, delivering a flawless and user-friendly product.
  
  
• Consumer experience: 5-8 years of designing consumer experiences across multiple platforms, including web, iOS, and Android.
  
  
• Complex problem solver: You navigate, define, and drive complex design challenges, balancing user needs with business goals.

Compensation Range

$180,000-$205,000

Your impact

As a Product Specialist you are responsible for ensuring the education partners you engage with are educated on full utilization of our product and adopt critical Handshake features as identified by account needs and Handshake priorities.  

You will create repeatable strategies for driving engagement across our education partners' teams, driving product adoption by leading onsite and virtual trainings, and 1:1 customer intake meetings to assess their needs and promote feature usage. In this role, you will be responsible for combining detailed product expertise with sales acumen to drive the success of our products in the market with Top 500 Education partners and other accounts as is relevant to business needs. You will serve as a key point of contact for both customers and internal teams, bridging the gap between technical specifications and customer needs. 

You will report to the Senior Director of Success and Education, working closely with customer success, product, sales, and marketing to deliver a world-class customer experience and drive our business through product adoption and increased partner competency in the platform functionality. 

This role requires travel to partner onsite trainings, conferences, Handshake events and workshops, as well as virtual trainings. You should expect 95% of your time involve travel, with additional variance based on seasonality and business need.

Your role

In-Person/Virtual Services & Custom Solutions

• Provide clear and comprehensive technical guidance to customers, ensuring they fully understand how Handshake's product can be utilized to achieve their specific goals and objectives.

• Deliver personalized training sessions, both one-on-one and in group settings, that are tailored to the unique needs and preferences of individual customers, such as administrators and employer relations teams.

• Proactively identify and address customer-specific requirements, customizing product solutions to ensure optimal fit and effectiveness.

• Collaborate closely with product development and engineering teams to ensure the feasibility and successful implementation of customer-requested workflows and features.

• Provide valuable insights and feedback based on customer interactions to inform the development of future product enhancements.

• Partner with customer success and product marketing teams to develop and deliver training offerings that effectively address the diverse needs and learning styles of our customer base.

• Consider factors such as account health, customer goals, and industry-specific requirements to create tailored training programs that drive customer satisfaction and success.

Product, Industry & Customer Knowledge

• Develop a comprehensive understanding of our entire product portfolio, including its features, functionalities, and competitive advantages.

• Stay abreast of industry trends in EdTech and Career Services to identify opportunities for product improvement and provide valuable insights to customers.

• Proactively drive the expansion and deepening of product adoption and usage among career center partners.

• Gather, document, and share best practices on how university partners can effectively leverage the platform to enhance student engagement and achieve desired outcomes.

• Provide consulting services to university partners, assisting them in analyzing and optimizing their workflows to align with Handshake's product capabilities.

Training 

• Design and deliver engaging, interactive, and customized training programs that drive increased product usage.

• Leverage a variety of training methodologies and tools to cater to different learning styles and preferences.

• Tailor training content and delivery to address the specific needs and challenges of various customer segments, industries, and stakeholders.

• Develop training programs that are accessible to a wide range of learning styles and groups, including those with varying levels of technical proficiency and industry knowledge.

• Ensure that training materials and content are clear, concise, and easy to understand.

Product Positioning & Influence

• Develop and deliver compelling product demonstrations, presentations, and proposals that are tailored to the specific needs and requirements of each customer.

• Effectively communicate the unique value proposition of our product and how it can address customer challenges.

• Cultivate strong, lasting relationships with key customers by actively listening to their evolving needs and proactively addressing any technical or product-related concerns.

• Build trust and credibility by providing exceptional customer service and support.

Your experience

• Deep understanding of the higher education and career services landscape, with a preference for in-depth knowledge of Handshake and competing products.

• A willingness and ability to travel extensively, approximately 95% of the time.

• Proven experience working with SaaS platforms, or a demonstrated ability to quickly learn and adapt to new technologies.

• A proven track record of successfully training others on the effective utilization of complex SaaS tools and products.

• Demonstrated ability to deliver compelling and persuasive presentations that drive customer action and change.

• Experience building strong relationships with customers and navigating complex or challenging conversations with tact and diplomacy.

• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment, effectively managing multiple priorities simultaneously.

• Excellent communication skills, both written and verbal, with a strong executive presence.

• A highly curious and inquisitive mindset, always seeking new opportunities for discovery and growth.

• A critical and empathetic approach to understanding customer needs, coupled with a strategic problem-solving mindset.

• An analytical and methodical approach to identifying challenges, measuring impact, and driving continuous improvement.

As a Product Specialist, you will play a pivotal role in driving the success of our products by combining technical expertise with product-driving skills. If you thrive in a dynamic, customer-focused environment and possess a passion for technology and product optimization, we would love to hear from you.

Bonus areas of expertise

• 4+ years of Career Services/HigherEducation leadership experience

• 2+ years of in-depth experience with a complex SaaS platform

• In-depth Handshake product knowledge

• EdTech Customer Success, Sales Engineering or Implementation Specialist experience a plus

Compensation range

• $104,013 - $126,000

Your impact

As a Relationship Manager on our Education Success Team you are responsible for ensuring your education partners are healthy, happy, successful, and retained. 

You will create repeatable and reusable tactics for driving engagement across our education partners' teams, which could include everything from webinars, email nurture, product hooks, etc. You will channel the voice of the customer both quantitatively and qualitatively to rally the necessary people and highlight success.

You will report to the Manager of Education Success, working closely with customer support, sales, and marketing to deliver a world-class customer experience and drive our business through renewals and expansions.

Your role

Product Knowledge

• Answering questions regarding the Handshake product daily

• Identifying, diagnosing, and helping customers resolve data health issues

• Expanding and deepening product adoption and usage amongst your career center partners

• Gathering, documenting, and sharing best practices on how education partners can better leverage the platform to drive student engagement

• Deeply learning and understanding the higher education and career services space (operations, structure, and metrics) 

• Consulting with education partners on their workflows to help them adapt their processes to the Handshake product and achieve student success

• Responding to detailed inquiries that require leveraging technical product knowledge combined with your strategic understanding of Handshake and our goals

Relationship Management

• Owning the core/executive relationships and ultimate success with a defined segment of education partners

• Cultivating meaningful, trusting relationships with key partners and relevant stakeholders

• Effectively navigating a complex and nuanced set of relationships to build and maintain trust at scale

• Implementing the program of recurring and on-demand touchpoints with customers

Partner Success, Health, and Retention

• Ensuring successful implementation for all new partners in your book of business

• Ensuring high and swift renewal rates. This may include the management of detailed contracts and security requests that are nuanced to each partner

• Driving customer value from the product

• Implementing and executing scalable solutions to support a large book of business

• Tracking detailed subjective health assessments to pair with data-driven account health score.

• Leveraging data to proactively identify at risk accounts and implement action plans 

• Collaborating across the Handshake organization to ensure that customer needs are met in an efficient and timely manner

• Understanding trends with your accounts via data reporting and dashboards and taking appropriate actions to keep account health high

• Providing effective project management for both internal and external strategic initiatives

• Executing implementation calls and training webinars with your education partners and relevant stakeholders

• Using Industry landscape, current HigherEd trends, historical relationship health and product to articulate/advice/suggest clear actions

Operations and Marketing

• Helping scale, develop, document and peer-train on internal processes to support users & peers

• Assisting with content creation for marketing collateral to education partners

• Developing the relevant topic, format and audience for targeted and scaled programming

Your experience

• 2+ years of Customer Success experience

• Proven experience with SaaS and ability to quickly learn tech stack

• Experience working with a large book of business and implementing scalable solutions to support accounts

• Experience building relationships with customers and navigating complex or difficult conversations

• Highly articulate, polished, and professional communicator

• Ability to prioritize workload while maintaining high attention to detail

• Ability to internalize changing messaging and rapidly incorporate into customer conversations

• Highly curious with “discovery” mindset

• High degree of technical aptitude

• Ability to think critically and empathetically about the customer’s needs

• Add value to a team environment by demonstrating enthusiasm and a collaborative spirit

• Adaptable to evolving business needs and willingness to contribute to process improvement

• Analytical, methodical approach to identifying challenges and measuring impact. 

• Able to drive customer onboarding, implementation and consultation

• Extremely detail-oriented and diligent 

• Able to receive feedback maturely and iterate quickly to continuously improve

• Able to leverage business acumen to guide prioritization

• Highly intuitive and high EQ

• Able to strategize independently

• Able to think critically about the customer’s needs

• Able to provide ideas for improving internal team structure

Bonus areas of expertise

• Experience with the Handshake platform

Compensation range

• $98,328 - $127,000

Your impact

At Handshake, we bridge the gap between top talent and opportunity by connecting students and graduates with employers who value fresh perspectives. Our unique platform empowers organizations to shape their recruitment for a more inclusive and diverse workforce. Now, we're expanding our reach into federal government partnerships, recognizing the unique challenges and requirements of the federal sector. We’re seeking a Federal BDR who can understand, navigate, and strategize in this complex, highly regulated space.

Your Role

As a Federal Business Development Representative, you will play a crucial role in expanding our footprint within federal government agencies, engaging potential clients and stakeholders, and building awareness of our solutions. You’ll navigate the complex structures, influence dynamics, and unique budgetary processes within federal organizations. Your goal is to identify opportunities, communicate value effectively, and drive engagement with decision-makers while respecting the federal government’s language, priorities, and procedural requirements.

• Relationship Building: Build and influence relationships with key decision-makers across federal departments and offices.
• Complex Account Navigation: Engage and raise awareness within the federal structure, targeting influential roles like Chief Human Capital Officers across divisions.
• Budget Strategy & Funding Cycles: Navigate federal budgets and funding cycles, aligning solution positioning with these constraints.
• Tailored Communication: Communicate in “government language,” incorporating DEIA and other relevant terms to build rapport with stakeholders.
• Agency-Specific Outreach: Tailor messaging to align with each agency’s unique mission and structure.
• Solution Advocacy: Promote our platform’s support for diverse talent recruitment in line with federal hiring standards.
• Stakeholder Alignment for Early Talent Initiatives: Address challenges in early talent recruitment, advocating solutions aligned with federal priorities and regulations.

You will have an opportunity to learn and grow in this role. We support our BDRs and seek to promote BDRs internally based on demonstrating success in the role, alignment with our values, and a passion for helping students.

Your experience

• Bachelor’s degree or equivalent experience in business, government relations, or a related field.
• 1+ years of experience in business development or account management, preferably within the federal or public sector.
• Ability to understand complex organizational structures and the nuances of federal budgets and procurement.
• Proficiency in managing long sales cycles and influencing multiple stakeholders in a highly regulated environment.
• Strong communication skills, with an ability to adjust messaging for diverse audiences within the federal landscape.
• Strong attention to detail and the ability to work collaboratively across teams

Bonus areas of expertise

• An understanding of Federal compliance and security protocols. 
• Familiarity with government terminology, DEIA initiatives, and federal recruitment processes is highly desirable. 
• Previous work with or knowledge of federal budgets, procurement cycles, and executive roles.
• Experience with recruitment technologies, talent platforms, or related services. 

Compensation Range

$110k-$115k OTE (65/35 split)

Travel Requirements

Up to 30% travel

Your impact

Reporting to the Director of Customer Success and Operations, you'll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and ensure they are seeing value in the Handshake product. 

As an Enterprise Customer Success Manager, you will be a strategic partner and long term point of contact for our employer partners. Your primary goal will be to establish and nurture relationships with senior stakeholders, align on employers’ business objectives and set-up key workflows and processes based on the unique needs of the employer. 

The ideal candidate has a proven track record of quickly building relationships and trust, effortlessly pivoting from strategic to tactical, and being a project management powerhouse.

Your role

• Own the core relationship with Handshake’s most strategic customers (Fortune 50, 100, 500) across seniority levels and European markets.
• Own the core relationship with Handshake’s most strategic customers (Fortune 50, 100, 500) across seniority levels and European markets.
• Effectively renew, upsell and cross-sell an assigned book of business of existing premium employer partners
• Identifying opportunities and initiatives that will improve our Customer Success activities and processes resulting in better customer health, higher retention and expansion rates
• Learn your book of business inside and out to effectively position Handshake’s value proposition, always linking it back to key business issues of the customer
• Evolve the customer journey, helping scale internal process to support hundreds of premium employers.
• Synthesize voice of customer from qualitative and quantitative feedback, share with leadership and cross-functional partners
• Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows
• Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc

Your experience

• Fluent in English and French / German 
• 4+ years of experience in Customer Success or Account Management - managing complex Enterprise and/or Strategic accounts. 
• Experience owning a book of business, managing renewal and upsell processes
• You have a track record of excellent executive-level communication skills with customers and internal stakeholders
• You are a flexible and creative problem solver: You are scrappy, curious, and can wear different hats to make things happen
• You bring a data-informed approach to their work; able to communicate outcomes in a compelling and tangible way to employers
• You’ve demonstrated strong project management and time management skills - ability to stay organized and manage multiple projects simultaneously
• You’re eager to roll up your sleeves and make things happen with a bias for action 
• Experience with SaaS.
• Able to translate business goals into outcomes and build a process that aligns with customer needs

Your impact

We’re looking for a Manager of Enterprise Success to join our Employer Sales Team - working with top employers across the nation to drive their early talent recruiting strategy.  You will serve as a leader for the Enterprise Segment of existing partnerships, reporting to the Senior Director of Customer Success. You’ll work closely with the team to ensure they achieve their goals, build relationships with executives, and drive customer retention and expansion from onboarding through renewal.   

You’ll be instrumental in building and leading a world class Customer Success program for the category leading platform. This high-impact role combines equal parts people management, sales, relationship management leadership and customer satisfaction. The ideal candidate has a proven record of success managing revenue carrying individual contributors in SaaS technology companies.

Your role

• Lead a team of 6-8 Enterprise Customer Success Managers to successfully achieve our client’s goals while simultaneously carrying a team quota to reach our organization’s revenue goals
• Drive team to meet & exceed quarterly NDR and logo retention quotas
• Effectively tracks progress to goals - adoption, usage, and overall satisfaction (NPS)
• Maintain relationships with executives at our largest partners  
• Assist team with renewals, identifying upsell opportunities and managing churn
• Act as the direct supervisor of a team of Customer Success Managers, leading them to achieve personal development goals and grow within the organization
• Build and maintain a library of training materials to onboard and develop team members
• Synthesize the voice of Enterprise customers from qualitative and quantitative feedback, share with leadership and cross-functional partners. 
• Leverage data and feedback for client reporting and informing the product roadmap.
• Understand market trends and keep up-to-date with the latest developments and discussions impacting the industry.
• Work closely with cross functional partners (like Marketing, Finance, Sales Ops) on materials and initiatives that impact CSM function
• Work closely with cross functional teams to ensure client objectives are met and value is delivered via our product
• Monitor customer engagement and progress to goals. View customer satisfaction as a top priority
• Mentor, assist with account planning, performance management, metric pacing, pipeline generation, and forecasting for all team members

Your experience

• 5+ years’ SaaS enterprise CSM and/or post sales experience
• Minimum of 3+ years managing a team of individual contributors
• Proven track record of success with your own book of business, and regularly hitting individual and team goals
• Experience preparing renewal proposals, forecasting, and account planning
• Experience with an evangelical sale, selling non-discretionary software to executives at Fortune 500 companies
• Experience building process, identifying gaps and executing on relevant initiatives
• Experience using usage, data and results to demonstrate value  
• An impeccable communicator with polished and professional sales presentation skills
• Desire to think analytically with a methodical approach to identifying challenges and measure impact, including the ability to use data to support strategy and create a story
• Ability to think systematically, identifying and building infrastructure, processes, and tools to drive efficiency and streamlined operations
• You thrive in a fast paced environment, appreciate and demonstrate flexibility as needed
• You react gracefully under pressure
• You’re a do-er with a bias towards action and creative problem-solving

Compensation range

• $184,500 - $205,000 OTE (80/20 split)

Your impact

Handshake is hiring a Technical Lead Manager, Machine Learning with a focus on Generative AI and Recommendations reporting to our Head of Core Relevance. 

AI is the future and we are excited to further invest in providing AI resources for our users on our platform. Is it possible to thoughtfully design a responsible, AI-driven product that can help our students progress from educational aspirations to career achievements?  In this role, you will work on tackling that goal as part of a lean, high-visibility team. You will be responsible for helping advance our AI product and infrastructure vision towards our mission of democratizing opportunity for millions of students on Handshake.

You will be part of a high-impact org that has already built a Data platform housing billions of data points, with cutting-edge production systems such as embedding-based retrieval, Graph Neural Networks, Fine-Tuned LLMs, and multi-stage rankers.  You will level up existing ML systems and drive marketplace metrics, while also accelerating greenfield AI-based products such as Social/Feed.  We’ll do all of this responsibly, with developed workstreams around Explainability, Fairness, and Quality.

Your role

• You will be a Force Multiplier - setting technical direction, shaping engineering culture, identifying and adopting industry best practices, designing effective partnerships across the company, mentoring and coaching direct reports / peers, and more. 
• You will be a Leader-  managing a lean team of machine learning engineers and data scientists while enabling effective collaboration, high-quality execution, and technical excellence across the Data organization
• You will be an Innovator -  developing algorithms and Machine Learning systems that connect users across the Handshake marketplace; from students looking for their first jobs and internships to employers sourcing candidates for high-priority roles.
• You will be a Collaborator -being an effective partner to product managers; you will work with product managers in driving new user experiences through Machine Learning and Natural Language Processing and build experiments that drive key product decisions and provide invaluable insights.

Your experience

You are an experienced, hands-on senior engineering leader with extensive experience identifying problems, coming up with technical solutions, and driving projects to completion. You care about culture, mentorship, and collaboration just as much as you care about coding, architecture, and technical design. You have an extreme user-focus, you are comfortable with ambiguity, you can drive alignment, and you make thoughtful data-driven decisions. 

• Basic Qualifications
  • Bachelor’s degree in Computer Science or related technical field or equivalent technical experience.
  • 7+ years of industry ML experience
  • Experience as Tech Lead or Manger 
• Preferred Qualifications:  
  
  • End-to-End experience building web-scale AI systems, feature stores, microservices
  • Background in one or more of the following areas of machine learning: recommendations, optimization, natural language processing (NLP), deep learning, LLMs, explainable AI
  • Experience building applications atop of IAAS (Google Cloud Platform, Amazon Web Services, Azure Cloud Services, etc.)
  • Experience working directly with cross-functional teams such as product management, analytics, engineering, and design.
  • Excellent communication skills — ability to succinctly communicate results and tell compelling stories with data to an out-of-domain audience (e.g. presenting findings and deep-dives to senior leadership).

Compensation range

• $235,000-$300,000

Want to learn more about what it's like to work at Handshake?Check out these interviews from our team members!

Your impact

Handshake is the career platform for Gen Z. With a community of over 17 million students, alumni, employers, and career educators, Handshake’s network is where career advice and discovery turn into first, second, and third jobs. 

With your impeccable storytelling skills, you'll lead the creation of compelling, multi-channel content and messaging that resonates with Gen Z jobseekers. You’ll serve as the voice of early talent and become a face of Handshake's student users across Handshake’s own feed and social channels, bringing early career advice to life in an approachable, authentic way. Passionate about crafting adaptable messages, you’ll create engaging written, video, and social content that lightens the load and feels like advice from a trusted friend.

You will report to the Senior Manager, Consumer Content & Events, and work closely with social media, corporate communications, brand design, and marketing. This role is based in San Francisco, CA and required 3 days a week in office (Monday, Wednesday, Thursday). 

Your role

• Develop and execute creative content ideas across blog, video, and social media channels, tailoring each piece to engage and inspire Gen Z jobseekers.
• Serve as the primary owner of Handshake's feed, maintaining a consistent, authentic voice that resonates with early career talent.
• Enable lifecycle and community marketing initiatives with impactful written and video content that strengthens user engagement and retention.
• Plan, develop, and host live virtual events, connecting with students directly to deliver career guidance in an interactive, relatable format.
• Continuously analyze content performance and audience insights to refine strategies, ensuring content remains relevant and impactful for our audience.
• Experiment with and evaluate new content channels in close collaboration with social media and creator community teammates to expand our reach and engage users in innovative ways.
• Partner with cross-functional teams to support integrated marketing campaigns, adapting content for various channels and touchpoints.
• Seek out and build relationships with our student and alumni community to bring their stories to life through content.
• Keep us ahead of the curve on content and social media trends.

Your experience

• 5-7 years proven experience in content marketing, either in-house, agency, or a mix of both 
• You are an expert in: content strategy, copywriting, short-form video production, content marketing analytics, and channel/platform optimization 
• What you are eager to become an expert in: virtual events and public speaking, user storytelling, consumer GTM campaigns, and community engagement
• How you work: adept at multitasking, project managing on tight timelines, problem solving, managing up, collaborating with a range of stakeholders and communicating with a point of view. 
• You aren’t afraid to test, iterate, and try again. 
• As a subject matter expert, you recognize the value of stakeholder opinions and are open to new ideas, approaches, and ways of working.
• You have experience with the following tools (or similar, with the willingness to learn new ones):
  • Project management: Asana, Jira 
  • Content management and platform analytics: blog CMS, GA4, Looker  
  • Creative: Canva, Figma, CapCut 
  • Collaboration: Slack, Google Suite, Zoom

Compensation range

• $125,000-$150,000 + RSUs

Your impact

Handshake is the career platform for Gen Z. With a community of over 17 million students, alumni, employers, and career educators, Handshake’s network is where career advice and discovery turn into first, second, and third jobs. 

With your digital storytelling skills, you'll grow Handshake’s core social media accounts and experiment with new channels that reach Gen Z. You are not only passionate about social media but also understand how to adapt messages to different audiences and can bring social-first content to life. You'll be the voice of Handshake, creating content that makes career and recruiting guidance feel less like a lecture and more like advice from a trusted friend. 

You will report to the Head of Communications, and work closely with corporate communications, brand design and marketing. This role is based in San Francisco, CA and required 3 days a week in office (Monday, Wednesday, Thursday). 

Your role

• Develop and execute social media strategies that support business objectives and highlight Handshake’s data, product, community, and team.
• Run the show across all channels: content ideation, social calendar management, production and measurement. 
• Drive the content creation process from ideation to publishing, in lockstep with the brand design team. 
• Support executive LinkedIn content creation by identifying unique angles and trending topics relevant to their area of expertise, audience makeup and business objectives.
• Partner with cross-functional teams and spearhead the social component of product launches, customer events and seasonal moments tied to the academic and recruiting calendar.
• Seek out and build relationships with our community (students, employers and universities), industry experts and influencers to amplify our reach.
• Manage and monitor accounts for customer service inquiries and potential brand risks.
• Keep us ahead of the curve on trends, platform updates and algorithm changes.
• Use data to track what's working (and what's not) and take action to pivot quickly. 
• Be witty, supportive and additive to the online conversation through proactive community management. 

Your experience

• 5-7 years proven experience in social media management either in-house, agency, or a mix of both 
• You are an expert in: content strategy, social copywriting, video production, social analytics, community management, and platform optimization. 
• What you are eager to become an expert in: data storytelling, higher ed, B2B software, and Gen Z trends. 
• How you work: adept at multitasking, project managing, problem solving, managing up, collaborating with a range of stakeholders and communicating with a point of view. 
• You aren’t afraid to test, iterate and try again, and again. 
• As a subject matter expert, you recognize the value of stakeholder opinions and are open to new ideas, approaches and ways of working.
• You have experience with the following tools (or similar, with the willingness to learn new ones):
  
  • Project management: Asana, Jira 
  • Social analytics: Sprout Social, Meltwater  
  • Creative: Canva, Figma, ChatGPT, CapCut 
  • Collaboration: Slack, Google Suite, Zoom

Compensation range

• $120,000-$135,000 + RSUs

Your impact

Handshake is hiring a Tech Lead Manager, Machine Learning with a focus on Generative AI and Recommendations reporting to our Head of Core Relevance. 

AI is the future and we are excited to further invest in providing AI resources for our users on our platform. Is it possible to thoughtfully design a responsible, AI-driven product that can help our students progress from educational aspirations to career achievements?  In this role, you will work on tackling that goal as part of a lean, high-visibility team. You will be responsible for helping advance our AI product and infrastructure vision towards our mission of democratizing opportunity for millions of students on Handshake.

You will be part of a high-impact org that has already built a Data platform housing billions of data points, with cutting-edge production systems such as embedding-based retrieval, Graph Neural Networks, Fine-Tuned LLMs, and multi-stage rankers.  You will level up existing ML systems and drive marketplace metrics, while also accelerating greenfield AI-based products such as Social/Feed.  We’ll do all of this responsibly, with developed workstreams around Explainability, Fairness, and Quality.

Your role

• You will be a Force Multiplier - setting technical direction, shaping engineering culture, identifying and adopting industry best practices, designing effective partnerships across the company, mentoring and coaching direct reports / peers, and more. 
• You will be a Leader-  managing a lean team of machine learning engineers and data scientists while enabling effective collaboration, high-quality execution, and technical excellence across the Data organization
• You will be an Innovator -  developing algorithms and Machine Learning systems that connect users across the Handshake marketplace; from students looking for their first jobs and internships to employers sourcing candidates for high-priority roles.
• You will be a Collaborator -being an effective partner to product managers; you will work with product managers in driving new user experiences through Machine Learning and Natural Language Processing and build experiments that drive key product decisions and provide invaluable insights.

Your experience

You are an experienced, hands-on senior engineering leader with extensive experience identifying problems, coming up with technical solutions, and driving projects to completion. You care about culture, mentorship, and collaboration just as much as you care about coding, architecture, and technical design. You have an extreme user-focus, you are comfortable with ambiguity, you can drive alignment, and you make thoughtful data-driven decisions. 

• Basic Qualifications
• Bachelor’s degree in Computer Science or related technical field or equivalent technical experience.
• 4+ years of industry ML experience as TL or TLM
• Preferred Qualifications:  
• MS/Ph.D. in Machine Learning, Statistics or a related field 
• 7+ years of industry ML experience as TL or TLM
• End-to-End experience building web-scale AI systems, feature stores, microservices
• Background in one or more of the following areas of machine learning: recommendations, optimization, natural language processing (NLP), deep learning, LLMs, explainable AI
• Experience building applications atop of IAAS (Google Cloud Platform, Amazon Web Services, Azure Cloud Services, etc.)
• Experience working directly with cross-functional teams such as product management, analytics, engineering, and design.
• Excellent communication skills — ability to succinctly communicate results and tell compelling stories with data to an out-of-domain audience (e.g. presenting findings and deep-dives to senior leadership).

Compensation range

• $235,000-$260,000

Want to learn more about what it's like to work at Handshake?Check out these interviews from our team members!

Your impact

Handshake is hiring a Senior FP&A, Manager - Corporate & G&A reporting to theSr. Director of FP&A, on theFinance who has strong analytical and modeling background in SaaS/Subscription industry. This is a highly visible role that will be a business partner to Handshake’s Executives. The ideal candidate should have a background in 3- statement modeling, strong understanding of SaaS KPIs, strong deep understanding of GAAP and previous corporate FP&A and G&A support experience.

Your role

• Revise and update several SaaS models and eventually drive the process into the proprietary environment such as Adaptive

• Own the month end and roll-forward process, standard and cadence to ensure control, and timely and accurate reporting.

• Collaborate with accounting and own the cash and OIE forecast .

• Improve the LRP (Long Range Plan) B/S and CF modeling

• Partner with accounting to build a new collection and billing forecast at account level to improve collection forecast accuracy

• Take over the G&A and EDU business partner responsibilities cadence and communication with assigned Cost Center owners

• Work on revenue recognition transitioning from ARR/Bookings

Your experience

• 7+ years of experience in FP&A focusing in SaaS metrics, and corporate FP&A.

• Advanced excel modeling skill on 3-statement and subscription modeling.

• Deep understanding of GAAP and working knowledge of revenue recognition.

• Prior experience of different systems such as Salesforce, NetSuite and Adaptive.

Bonus areas of expertise

• Big 4 experience or CPA

• Pre-IPO SaaS startup experience

Compensation range

• $175,000 - $190,000

Your impact

We’re looking for a Manager of Enterprise Success to join our Employer Sales Team - working with top employers across the nation to drive their early talent recruiting strategy.  You will serve as a leader for the Enterprise Segment of existing partnerships, reporting to the Senior Director of Customer Success. You’ll work closely with the team to ensure they achieve their goals, build relationships with executives, and drive customer retention and expansion from onboarding through renewal.   

You’ll be instrumental in building and leading a world class Customer Success program for the category leading platform. This high-impact role combines equal parts people management, sales, relationship management leadership and customer satisfaction. The ideal candidate has a proven record of success managing revenue carrying individual contributors in SaaS technology companies.

Your role

• Lead a team of 6-8 Enterprise Customer Success Managers to successfully achieve our client’s goals while simultaneously carrying a team quota to reach our organization’s revenue goals
• Drive team to meet & exceed quarterly NDR and logo retention quotas
• Effectively tracks progress to goals - adoption, usage, and overall satisfaction (NPS)
• Maintain relationships with executives at our largest partners  
• Assist team with renewals, identifying upsell opportunities and managing churn
• Act as the direct supervisor of a team of Customer Success Managers, leading them to achieve personal development goals and grow within the organization
• Build and maintain a library of training materials to onboard and develop team members
• Synthesize the voice of Enterprise customers from qualitative and quantitative feedback, share with leadership and cross-functional partners. 
• Leverage data and feedback for client reporting and informing the product roadmap.
• Understand market trends and keep up-to-date with the latest developments and discussions impacting the industry.
• Work closely with cross functional partners (like Marketing, Finance, Sales Ops) on materials and initiatives that impact CSM function
• Work closely with cross functional teams to ensure client objectives are met and value is delivered via our product
• Monitor customer engagement and progress to goals. View customer satisfaction as a top priority
• Mentor, assist with account planning, performance management, metric pacing, pipeline generation, and forecasting for all team members

Your experience

• 5+ years’ SaaS enterprise CSM and/or post sales experience
• Minimum of 3+ years managing a team of individual contributors
• Proven track record of success with your own book of business, and regularly hitting individual and team goals
• Experience preparing renewal proposals, forecasting, and account planning
• Experience with an evangelical sale, selling non-discretionary software to executives at Fortune 500 companies
• Experience building process, identifying gaps and executing on relevant initiatives
• Experience using usage, data and results to demonstrate value  
• An impeccable communicator with polished and professional sales presentation skills
• Desire to think analytically with a methodical approach to identifying challenges and measure impact, including the ability to use data to support strategy and create a story
• Ability to think systematically, identifying and building infrastructure, processes, and tools to drive efficiency and streamlined operations
• You thrive in a fast paced environment, appreciate and demonstrate flexibility as needed
• You react gracefully under pressure
• You’re a do-er with a bias towards action and creative problem-solving

Compensation range

• $184,500 - $205,000 OTE (80/20 split)