Job Description

As a TA Operations Coordinator, you will be an ambassador of our recruiting process by executing the processes and logistics that fuel a positive candidate experience that truly embodies Guardant Health’s mission and values. This role is critical in supporting the team with planning and coordinating programs and initiatives.

The Talent Acquisition Operations Coordinator is responsible for providing highly efficient operational support for the GH Talent Acquisition team. A successful candidate thrives in a high-volume work environment and can prioritize and manage multiple projects and deadlines. While providing first-class experience for candidates, recruiters, hiring managers & interview teams, executives as well as the people team.

Responsibilities:

The primary functions of this role are (1) to work within a team of assigned recruiters to drive the recruiting performance and (2) to champion the company’s initiative of providing candidates with positive experience.

• Drive the scheduling process to ensure interviews are scheduled in a timely manner.
  • Coordinating and scheduling candidate interviews including phone, in-person, and video.

• Partner with Recruiters, TA Leaders on processing internal transfers, conversions, and promotions in the ATS and WD.

• Managing background checks and support all activities on pre-boarding a new hire:
  • Enter contingent new hire data information into HRIS system.
  • Service Desk Tickets
• Supports recruiters on job events and marketing campaigns.
• Deliver reports on recruiting operations to support TA performance.
• ERP program monitoring and coordination of monthly payments
• Manage TA Op’s mailboxes, Workday Helpdesk and respond or delegate accordingly.

Other TA Op’s projects or responsibilities as assigned.

Qualifications

Attention to detail is critical in this role as are excellent written/oral communication and technical skills including the full MS Office Suite, Google products and ideal experience with an Applicant Tracking System, CRM and HRIS.

• Three years related experience and/or training, or equivalent combination of education and experience. Bachelor’s degree preferred.
• Intermediate knowledge of Microsoft Office and Google products; Outlook e-mail and calendar functionality, Word and Excel required including Mail Merge, formatting spreadsheets, basic pivot tables and look-ups.
• Organizational skills and ability to work independently on multiple concurrent tasks/projects.
• Adaptable and flexible and a superior customer service orientation

Maturity and confidentiality required along with good interpersonal skills.

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Job Description

Location: Remote, 3-Days Hybrid, and 5-Days Onsite Options 

Shift: 9:00 AM - 5:30 PM CST, Monday - Friday Shift

As a Reimbursement and Prior Authorization Specialist located in Spring, Texas you play an important role in the overall success of the company. Working with our billing tool provider, and partnering with colleagues in Finance and Client Services, you will drive payment by contacting insurance companies to secure preauthorization required for patients to receive our services. You will ensure information obtained is complete and accurate, follow up on requests, and apply acquired knowledge of Medicare, Medicaid, and other Third-Party Payer requirements and online eligibility/preauthorization systems. You will facilitate optimized billing processes and operations that are aligned with Guardant Health’s mission and values.

You will help develop and maintain a database of payer authorization requirements, and manage documentation for appropriate payer communication, correspondence, and insurance claim research. You’re responsible for tracking, reporting and addressing complex outstanding claims. You will work to troubleshoot EOBs, appeal non-covered and inappropriately adjudicated claims, follow-up on claims, and drive positive coverage determinations through external appeals.

Qualifications

You are interested in being on the ground floor of a dynamic, fast-paced organization. You are organized, have strong attention to detail, and are a self-starter who can work with minimal supervision. Tech-savvy and analytical, you enjoy unpacking and resolving complex issues. Customer service is in your DNA, and you are known for your ability to communicate effectively through even the most tangled scenarios.

Your background includes three years of work experience in a healthcare environment focused on healthcare reimbursement, including knowledge of health plan regulations and processes.  Your previous experience in similar roles enables you to hit the ground running and contribute insights and solutions to your team.

You should have moderate Excel skills, like the ability to sort, filter and perform simple calculations. You have experience working with a broad range of payers and have experience coordinating with insurance providers, physicians, and patients to obtain prior authorizations.  You have also appealed to state level agencies or external level review with IRO/IRBs.

Familiarity with laboratory billing, Xifin, EDI enrollment, merchant solutions, payer portals and national as well as regional payers throughout the country are a plus.

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Job Description

About the Role:

Reporting to the France country Manager, the Senior Key Account Manager is an experienced professional responsible for driving and overseeing the strategic expansion of Guardant Health’s business in France. This senior role demands an in-depth expertise in precision medicine in oncology, with a particular focus on the integration of biomarkers and advanced diagnostic tests in clinical practice. The individual will execute the France national strategy, collaborating closely with the France team to foster growth. This role involves establishing and nurturing relationships with key customers and accounts, supporting with clinical pathway transformation where required.

Essential Duties and Responsibilities:

• Lead business expansion and strategic collaborations with:
• French Hospital trusts and private cancer centres and clinics
• Key Opinion Leaders (KOLs), treating physicians, oncologists, nurses and hospital, biologists, pathologists and local heath economy stakeholders.
• Cultivate productive relationships with thought leaders and decision-makers to advocate for and enhance understanding of the benefits of tumour profiling with liquid biopsy assays.
• Develop and implement comprehensive account and business plans for the territory, aligning with broader company objectives.
• Coordinate with national and international colleagues to achieve country-specific goals and objectives.
• Continuously analyse the competitive landscape, providing strategic feedback to Guardant Health leadership.
• Track and report performance against objectives, adapting plans to ensure sales targets are met.
• Embody and represent Guardant Health’s company culture to both external and internal stakeholders.
• ]We need to add biologists, pathologists

Qualifications

Experience Profile:

• Minimum of 7-10 years of sales and account management experience working with French Hospital trusts and private cancer centres and clinics in France.
• Deep expertise in oncology therapies and companion diagnostics, with a strong understanding of precision oncology, clinical medicine and cancer genomics
• Proven track record in commercialization of oncology pharmaceutical, diagnostic, and/or laboratory-developed tests. 

Skills and Knowledge:

• Demonstrated ability to lead a consultative selling process within local health economies, especially in oncology hospital settings.
• Exceptional strategic sales, negotiation, and key account planning skills.
• Superior listening and problem-solving abilities.
• Excellent oral, verbal, written communication, and presentation skills.
• High proficiency with Microsoft Office Suite and salesforce.com.
• Strong cross-functional collaboration skills to achieve organisational goals.
• Ability to operate effectively with minimal supervision.
• Strong problem-solving, decision-making, technical learning, and administrative skills.
• Proven capability to manage business in a healthcare environment.
• Awareness of the payor and reimbursement landscape in the oncology and diagnostic sectors in the UK.
• Extensive clinical knowledge of oncology, chemotherapeutics, and immune oncology therapeutics.

Education:

• B.Sc. in Biology, Biomedical Sciences, Genetics or Life Sciences. Advanced degree strongly desired.

Other Details:

• Frequent travel ( > 50%) throughout the territory as required.
• Attendance at national and international congresses and meetings.
• Working from home when not traveling.
• Valid French driver’s license required.

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Job Description

This is an opportunity to join the growing Screening and Early Detection commercial team at Guardant Health as a field-based Account Executive and work hand in hand with sales leadership to help set go-to-market sales strategy and launch a revolutionary new technology for cancer screening. The field-based Account Executive - Screening is responsible for effectively promoting cancer screening colorectal cancer (CRC) liquid biopsy to healthcare providers in the primary care practice setting. This position will act with urgency and with passion to deliver best-in-class new products for early cancer detection.

Essential Duties and Responsibilities

• Prospect and target healthcare providers for high utilization of SHIELD to screen patients for CRC and other cancers. 
• Meet or exceed sales goals, maximize promotional budgets, and execute the national sales strategy in accordance with Guardant Health standards. 
• Drive strategic business expansion/collaboration opportunities with primary care providers and their practices. 
• Develop and implement a business plan in line with brand strategy to support launch. 
• Identify and partner with national, regional and local laboratories that offer phlebotomy draw agreements. Initiate and secure lab service draw agreements, in-service and train specimen collection, workflow and
• Identify opportunities in the marketplace, share best practices, and proactively communicate strategies to cross-functional partners and members of the Commercial Team.
• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership. 
• Structure detailed strategic plans for gaining and retaining new and existing clients. 
• Manage implementation of all promotional activities to support sales and marketing strategies, in accordance with high industry standards and company policies. 
• Work effectively with individuals across multiple departments throughout Guardant Health. 
• Collaborate and coordinate with sales team to ensure successful attainment of company goals and objectives. 
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents. 
• This is a field-based role – must have ability to travel daily within assigned territory and some travel outside of assigned area for regional or national meetings. 
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. 
• Support and comply with the company’s Quality Management System policies and procedures. 

Qualifications

• 4+ years of direct experience in a customer-facing sales role in the healthcare industry (diagnostics, medical device and/or pharmaceutical sales) with a solid history of 1) consistent closing abilities and 2) proven past performance that has met and exceeded expectations. 
• Comfortable communicating, presenting, selling to healthcare providers and office staff members.  
• Impeccable oral and verbal communication and presentation skills; superior listening and problem-solving skills. 
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GH capabilities. 
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales objectives.
• Excellent negotiation, problem-solving and customer service skills. 
• Ability to handle sensitive information and maintain a very high level of confidentiality. 
• Demonstrate ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives. 
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. 

• Ability to work effectively with minimal direction.
• Strong administrative skills to manage business in complex environments. Must be proficient at in person, phone and virtual selling environments. 
• Must be very proficient with all Microsoft Office products & CRM systems (preferably Salesforce and Veeva).
• Demonstrate Guardant Health values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change. 

PREFERRED QUALIFICATIONS:

• Experience with sales/marketing of diagnostic products (blood-based testing and/or phlebotomy) directly to primary care healthcare providers and their practices. 
• Product launch planning and launch execution experience. 
• Familiarity with primary care practice landscape in territory.
• High-touch customer service skills. 

PERSONAL REQUIREMENTS:

• Valid driver’s license and a clean driving record to conduct field office and customer visits.
• Ability to meet specific doctor office and health clinic entry/access requirements.
• Ability to travel daily throughout the territory as needed.

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Job Description

This is an opportunity to join the growing Screening and Early Detection commercial team at Guardant Health as a field-based Account Executive and work hand in hand with sales leadership to help set go-to-market sales strategy and launch a revolutionary new technology for cancer screening. The field-based Account Executive - Screening is responsible for effectively promoting cancer screening colorectal cancer (CRC) liquid biopsy to healthcare providers in the primary care practice setting. This position will act with urgency and with passion to deliver best-in-class new products for early cancer detection.

Essential Duties and Responsibilities

• Prospect and target healthcare providers for high utilization of SHIELD to screen patients for CRC and other cancers. 
• Meet or exceed sales goals, maximize promotional budgets, and execute the national sales strategy in accordance with Guardant Health standards. 
• Drive strategic business expansion/collaboration opportunities with primary care providers and their practices. 
• Develop and implement a business plan in line with brand strategy to support launch. 
• Identify and partner with national, regional and local laboratories that offer phlebotomy draw agreements. Initiate and secure lab service draw agreements, in-service and train specimen collection, workflow and
• Identify opportunities in the marketplace, share best practices, and proactively communicate strategies to cross-functional partners and members of the Commercial Team.
• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership. 
• Structure detailed strategic plans for gaining and retaining new and existing clients. 
• Manage implementation of all promotional activities to support sales and marketing strategies, in accordance with high industry standards and company policies. 
• Work effectively with individuals across multiple departments throughout Guardant Health. 
• Collaborate and coordinate with sales team to ensure successful attainment of company goals and objectives. 
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents. 
• This is a field-based role – must have ability to travel daily within assigned territory and some travel outside of assigned area for regional or national meetings. 
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. 
• Support and comply with the company’s Quality Management System policies and procedures. 

Qualifications

• 4+ years of direct experience in a customer-facing sales role in the healthcare industry (diagnostics, medical device and/or pharmaceutical sales) with a solid history of 1) consistent closing abilities and 2) proven past performance that has met and exceeded expectations. 
• Comfortable communicating, presenting, selling to healthcare providers and office staff members.  
• Impeccable oral and verbal communication and presentation skills; superior listening and problem-solving skills. 
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GH capabilities. 
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales objectives.
• Excellent negotiation, problem-solving and customer service skills. 
• Ability to handle sensitive information and maintain a very high level of confidentiality. 
• Demonstrate ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives. 
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. 

• Ability to work effectively with minimal direction.
• Strong administrative skills to manage business in complex environments. Must be proficient at in person, phone and virtual selling environments. 
• Must be very proficient with all Microsoft Office products & CRM systems (preferably Salesforce and Veeva).
• Demonstrate Guardant Health values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change. 

PREFERRED QUALIFICATIONS:

• Experience with sales/marketing of diagnostic products (blood-based testing and/or phlebotomy) directly to primary care healthcare providers and their practices. 
• Product launch planning and launch execution experience. 
• Familiarity with primary care practice landscape in territory.
• High-touch customer service skills. 

PERSONAL REQUIREMENTS:

• Valid driver’s license and a clean driving record to conduct field office and customer visits.
• Ability to meet specific doctor office and health clinic entry/access requirements.
• Ability to travel daily throughout the territory as needed.

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Job Description

The Screening Team is a dedicated organization inside of Guardant Health focused on the development and commercialization of the early cancer detection portfolio. The Screening Team’s singular focus on bringing our early cancer detection products to market allows us to act with the speed and urgency needed to achieve our ambitious goals and serve the millions of individuals who can benefit from early cancer detection. 

About the Role: 

The field-based Regional Sales Director is responsible for leading a team of Account Executives within a designated region. The Regional Sales Director (RSD) is responsible for the effective promotion of SHIELD to general practice providers and their practices within the designated area.  The Regional Sales Director will recruit, hire, coach, develop, and lead the Account Executives for the launch and promotion of SHIELD. 

Responsibilities: 

• Prospect and target to identify a region early adopter list and generate adoption of SHIELD.
• Identify and partner with national, regional and local laboratories that offer phlebotomy draw agreements that support your region.  Initiate and secure lab service draw agreements, establish strong partnerships and manage the relationship with your teams.
• Proactively identify and build strong relationships and advocacy with key thought leaders and decision makers in assigned region. 
 
• Successfully manage 8-12 direct reports including the recruitment and selection of highly qualified Account Executives, ensuring effective coaching and development of the sales force.  
• Demonstrate effective leadership; drive effective and successful performance through coaching, motivating & inspiring team of Account Executives; provide clear expectations, ongoing feedback and opportunities for continuous development. 
 
• Manage the assigned region’s sales targets and maintain ongoing reporting of progress with management team. 
 
• Successfully forecast and achieve quarterly and annual sales goals. 
 
• Ensure the effective use of sales process and approved product marketing and product promotion material by regional sales force.  
• Model and share best practices nationally. 
 
• Effectively manage open territories while recruiting for new personnel should a territory be vacated within designated area. 
 
• Develop and implement a comprehensive business plan for the region that will be inclusive budgets, travel, territory management, goal setting, etc. 
 
• Collect ongoing customer insights, market trends & competitive data from sales force and communicate to leadership and peers. 
 
• Leverage up-to-date product and technical expertise to effectively present and discuss the technology and clinical benefits in terms which are relevant to customers. 
 
• Effectively collaborate with Key Account Managers and commercial team members to optimize business performance within health systems within assigned area. 
 
• Establish and maintain ongoing communication and team operating mechanisms to ensure appropriate information is shared and collaboration within and outside of the team is taking place. 
 
• Demonstrate GHI's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change 

• Leverage Medical Science Liaisons, Account Executives and other Company resources as necessary to provide the necessary technical, clinical and business content to create a competitive differentiation and deliver solutions that meet or exceed customer expectations.  
• Leads and is engaged in regional and national projects.  
• Participate on cross functional headquarter projects having a positive business and/or culture impact.  
• May serve as the back up to the National Sales Director(s). 

• Mentors' individuals within or outside the commercial organization. 

• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. 
 
• Responsible for ensuring sales force compliance in all Quality, Regulatory and Company policies and guidelines. 
 
• Must meet customer access requirements. 
• This is a field-based role. Travel with direct reports in order to observe and provide training and coaching. Ability to travel approximately 75% of working time within assigned area and some travel outside of assigned area for regional or national meetings. 


Qualifications

• 7+ years of direct experience in a customer-facing sales role in a medical, diagnostic or med device with a history of 1) consistent closing abilities throughout the sales cycle and 2) proven past performance that has met and exceeded expectations 
 
• 3+ years of experience in a sales leadership/Sales management capacity. 
 
• Demonstrated measurable revenue generation at either a diagnostic, pharmaceutical or relevant biotechnology company. 
 
• Proven Experience leading sales teams who promote products or services directly to primary care providers, gastroenterologists and their practices
•  Experience in a sales leadership role during a product launch. 
 Outstanding influencing, interpersonal and networking skills to drive successful relationship building.  
• Demonstrated ability to effectively coach and educate others. 
 
• Establish Reach and frequency, high decile healthcare provider targeting and production/coverage experience.  
• Strong critical thinking and analytical skills with demonstrated experience reporting and tracking sales force metrics. 
 
• Impeccable oral and verbal communication and presentation skills; Superior listening and problem-solving skills 
 
• Excellent negotiation, problem-solving and customer service skills; Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GHI capabilities 
 
• Proven ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales and marketing objectives 
 
• Outstanding strategic business analysis and planning skills.  
 
• Ability to handle sensitive information and maintain a very high level of confidentiality 
 
• Demonstrate ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives. 
 
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines; Ability to work effectively with minimal direction from, or interface with, manager 
 
• Strong administrative skills and sophistication to manage business in complex environments  
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
• Effective and regular utilization of Salesforce.com 
 
• Experience using/coaching to different sales methodology  

Education: 

B.S. in life science, biology, business or marketing is ideal 

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Job Description

This is an opportunity to join the growing Screening and Early Detection commercial team at Guardant Health as a field-based Account Executive and work hand in hand with sales leadership to help set go-to-market sales strategy and launch a revolutionary new technology for cancer screening. The field-based Account Executive - Screening is responsible for effectively promoting cancer screening colorectal cancer (CRC) liquid biopsy to healthcare providers in the primary care practice setting. This position will act with urgency and with passion to deliver best-in-class new products for early cancer detection.

Essential Duties and Responsibilities

• Prospect and target healthcare providers for high utilization of SHIELD to screen patients for CRC and other cancers. 
• Meet or exceed sales goals, maximize promotional budgets, and execute the national sales strategy in accordance with Guardant Health standards. 
• Drive strategic business expansion/collaboration opportunities with primary care providers and their practices. 
• Develop and implement a business plan in line with brand strategy to support launch. 
• Identify and partner with national, regional and local laboratories that offer phlebotomy draw agreements. Initiate and secure lab service draw agreements, in-service and train specimen collection, workflow and
• Identify opportunities in the marketplace, share best practices, and proactively communicate strategies to cross-functional partners and members of the Commercial Team.
• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership. 
• Structure detailed strategic plans for gaining and retaining new and existing clients. 
• Manage implementation of all promotional activities to support sales and marketing strategies, in accordance with high industry standards and company policies. 
• Work effectively with individuals across multiple departments throughout Guardant Health. 
• Collaborate and coordinate with sales team to ensure successful attainment of company goals and objectives. 
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents. 
• This is a field-based role – must have ability to travel daily within assigned territory and some travel outside of assigned area for regional or national meetings. 
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. 
• Support and comply with the company’s Quality Management System policies and procedures. 

Qualifications

• 4+ years of direct experience in a customer-facing sales role in the healthcare industry (diagnostics, medical device and/or pharmaceutical sales) with a solid history of 1) consistent closing abilities and 2) proven past performance that has met and exceeded expectations. 
• Comfortable communicating, presenting, selling to healthcare providers and office staff members.  
• Impeccable oral and verbal communication and presentation skills; superior listening and problem-solving skills. 
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GH capabilities. 
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales objectives.
• Excellent negotiation, problem-solving and customer service skills. 
• Ability to handle sensitive information and maintain a very high level of confidentiality. 
• Demonstrate ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives. 
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. 

• Ability to work effectively with minimal direction.
• Strong administrative skills to manage business in complex environments. Must be proficient at in person, phone and virtual selling environments. 
• Must be very proficient with all Microsoft Office products & CRM systems (preferably Salesforce and Veeva).
• Demonstrate Guardant Health values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change. 

PREFERRED QUALIFICATIONS:

• Experience with sales/marketing of diagnostic products (blood-based testing and/or phlebotomy) directly to primary care healthcare providers and their practices. 
• Product launch planning and launch execution experience. 
• Familiarity with primary care practice landscape in territory.
• High-touch customer service skills. 

PERSONAL REQUIREMENTS:

• Valid driver’s license and a clean driving record to conduct field office and customer visits.
• Ability to meet specific doctor office and health clinic entry/access requirements.
• Ability to travel daily throughout the territory as needed.

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Job Description

Position Summary:

In this role, you will be a leader in the BioPharma Business Development team and be responsible for growing Guardant Health’s Biopharma business. You’ll play a key role in developing and maintaining existing partners while also building new partner relationships, and supporting the development of new accounts.  

Essential Duties and Responsibilities:

• You’ll work closely with drug development companies to build partnerships using Guardant’s portfolio of tests and data capabilities to support clinical trial services for biomarker discovery and development. You’ll manage existing business and contract negotiations, while also supporting strategic account initiatives, identifying and making new connections.
• You’ll guide and educate potential partners, whether biomarker researchers, translational medicine scientists, clinical development or global commercial teams. You will be critical to identifying and closing new companion diagnostic opportunities as they arise from clinical trial services.
• As well as being externally focused, you’ll be well connected internally to address customer needs, working across functions to solve problems, find solutions and deliver an outstanding customer experience. Groups you’ll interact with regularly include Research Operations, Alliance Management, Bioinformatics, Quality, Global Scientific Affairs, Legal, and Finance.
• Collaboration is a key success factor. You’ll partner and problem solve with people across the research, clinical and business groups, must be able to influence and shape opinions and help teams reach decisions and deliver on customers’ needs.
• In coordination with Biopharma leadership, you will develop a strategy to expand existing transactional business to more fully integrated partnerships across Guardant’s suite of capabilities.
• You will partner closely with Guardant’s commercial team to leverage synergies between the clinical and biopharma business segments and articulately communicate Guardant’s complete value proposition to biopharma partners.

Qualifications

• You have prior business development, sales, and/or consulting experience.  You have worked within biopharma, diagnostics, CROs, or in a related life sciences area, and have knowledge of sequencing technologies.
• You have a strong desire to communicate complex business justifications, develop and close successful cross-functional collaborations, and bring in repeat business from multiple customers.
• You have in-depth knowledge of oncology, companion diagnostics, and requirements to support global clinical trials.
• You have knowledge of precision medicine and the clinical diagnostics market, including regulatory and reimbursement landscape.
• You are independent and self-starting, and will pro-actively chase leads and opportunities, but also work with the team to build and support processes and bring the best of the company to a customer.
• You can build and service multiple opportunities simultaneously, balancing emerging relationships with on-going ones, addressing needs on time.
• You are able to qualify customers’ needs and motivations and can successfully influence them. You have strong contracting and presentation skills, are good at problem solving, and have a good analytic skillset.
• You are motivated to grow the business, not just your patch, and see the broader team succeed. You are able to prioritize and focus on the important, not just the urgent.
• You have a BA/BS scientific and/or business degree with 8+ years of experience, and 3+ years of leadership experience (Advanced degree, M.B.A. highly desired)

#LI-MT1

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Job Description

About the Role:

Reporting to the Director, Global Expansion, Workforce Planning, and Strategic Initiatives, the Global Employee Relations Director will be responsible for developing and executing a comprehensive employee relations strategy that aligns with our company's vision, values, and global business objectives. This individual will oversee the creation and implementation of guidelines, policies, and practices designed to foster a positive work environment, minimize risk, and ensure legal compliance across all our global operations.  This is a highly collaborative role that works cross-functionally between Human Resources, Legal, and Compliance. 

Essential Duties and Responsibilities:

• Assess Guardant Health’s Global Employee Relations function and evolve the function by designing a scalable program using in-depth experience, external benchmarks, and market practice to provide strategic direction.
• Partner closely with our Legal and Compliance teams to develop a deep understanding of global labor laws and employee relations practices ensure compliance with legal and regulatory requirements.
• With input from our Legal and Compliance teams, lead a global approach to employee relations matters to mitigate legal risk and exposure, and manage employment-related litigation strategies.
• Develop, plan, and implement policies and procedures that align with our core values, promote a positive employer-employee relationship, and contribute to an overall high level of employee engagement.
• Lead the resolution of complex employee relations issues, including investigations of misconduct, harassment, discrimination, etc.
• Provide education and expert guidance and partner to HR Business Partners, management, and other stakeholders regarding employee relations matters.
• Collaborate with Learning & Development team to design and deliver training programs on key employee relations topics such as performance management, conflict resolution, and employment law.
• Foster a culture of continuous improvement within the Employee Relations function, implementing best practices and innovative solutions to enhance service delivery.
• Implement and maintain an employee relations case management system
• Develop a method to track and analyze employee relations data and trends to identify areas for improvement.
• Develop proactive strategies to enhance employee engagement and retention.
• Handle sensitive and confidential information with discretion and professionalism, always maintaining trust and confidentiality.

Qualifications

• Bachelor’s degree in human resources, labor relations, business, law, or a related field; advanced degree (e.g., MA, MBA) preferred.
• 12+ years of extensive experience in employee relations, labor law, or a related HR discipline, with a proven track record of successfully leading global employee relations initiatives.
• 5+ year HR Business Partner experience, preferred
• Proven record of accomplishment of conducting thorough and impartial investigations into employee complaints and grievances, with the ability to effectively manage complex and sensitive situations.
• Broad knowledge of national & international labor standards and experience navigating complex employee relations issues in a multicultural and multinational business environment.
• Excellent leadership and interpersonal skills, with the ability to build relationships and influence at all levels of the organization.
• Strong analytical and problem-solving abilities, coupled with excellent verbal and written communication skills.
• Proactive, strategic thinker with a high degree of integrity and professionalism.
• Commitment to diversity, equity, and inclusion, with a passion for fostering a culture of belonging and respect in the workplace.

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Job Description

Monday - Friday Shift

As a Supervisor, Reimbursement Prior Authorization - Screening, you play an important role in the overall success of the company. Working with our billing tool provider, you will drive payment for our services, and by partnering with colleagues in Finance and Client Services. You will facilitate optimized billing processes and operations that are aligned with Guardant Health’s mission and values.

You are responsible for facilitating the prior authorization request process for required authorizations to ensure work queue is managed and addressed properly and timely. Manage day-to-day activities and provides guidance to the authorization team on documenting and resolving all authorization requests and/or issues to ensure accurate and timely documentation for services related to the members healthcare eligibility and access. You will be expected to be knowledgeable of, and be able to perform, the duties of the staff supervised. Strong communication and troubleshooting skills are required.

Essential Duties and Responsibilities:

• Serve as the knowledge expert and information source for staff, key stake holders,
• Ensures authorization team’s compliance with contract requirements, policies, procedures, and performance standards
• Monitors authorization requests inventory to ensure proper resources allocation throughout the day
• Maintains knowledge of contract requirements, policies, procedures, and performance standards
• Assist in the reimbursement appeals process by providing chronological documentation/tracking of prior-authorization verification and advisor follow-up for cases under review.
• Works with authorization team and senior management to identify opportunities for process and quality improvements within authorization request processes
• Evaluates authorization team performance and provides feedback regarding performance, goals, and career milestones
• Provides coaching and guidance to authorization team and department productivity goals to ensure accurate and timely documentation for services and improve processing and quality of authorization requests
• Proactively monitor for organization risks, communicates risks to leadership and develop action plans to mitigate risks
• Assists with onboarding, hiring, and training authorization team members. Participates in developing and/or updating job aids, training modules, workflows and implements change management strategies
• Manage the import and export of documents through insurance portals, ensuring timely submission of prior authorization requests, ensuring accuracy and compliance with procedures
• Follow appropriate HIPAA guidelines
• Work well individually and in a team environment accomplishing set KPI goals
• Performs other related duties as assigned to support the overall efficiency of the department

Travel Requirements:

This role may require some travel that may include, but is not limited to:

• Participating in corporate events and quarterly/biannually/annually meetings to connect with fellow leaders and share innovative strategies.
• Engaging in leadership development opportunities and conferences that will enhance your skills and knowledge, empowering you to lead your team effectively.
• Initiating and participating in teambuilding activities in person with your direct reports and collaborating with cross-functional teams to foster a strong, united workplace culture.

Qualifications

• High school diploma or equivalent degree from an accredited college or university in business, healthcare administration or related major (relevant experience may be considered in lieu of degree)
• A minimum of 3-years of recent experience in both professional healthcare revenue cycle management, and at least 1 year of related experience in a leadership role reflective of the level of this position
• Excellent leadership and team management skills
• Exceptional attention to detail and accuracy
• Knowledge of medical terminology CPT and ICD coding
• Knowledge in managed care requirements as they relate to reimbursement knowledge of US Commercial, Medicare, Medicaid and third-party payer reimbursement preferred
• Experience with contacting and follow up with insurance carriers, file reconsideration requests, formal appeals and negotiations (preferred)
• Must be proficient using a computer, PC software, specifically Microsoft Office Suite, particularly Excel, and have above average typing skills
• Excellent communication skills, both written and verbal
• Familiarity with laboratory billing, Xifin, Telcor, payer portals and national as well as regional payers throughout the country are a plus
• Ability to effectively incorporate the mission and core values into processes and workflows
• Effective interpersonal skills to facilitate work in a team environment and to collaborate with a variety of professionals
• Strong decision making and self-motivation skills
• Strong problem-solving skills and ability to troubleshoot issues effectively

Work Environment

Majority of the work is performed in a desk/office environment. Ability to sit/stand for extended periods of time.

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Job Description

Location: Remote, 3-Days Hybrid, and 5-Days Onsite Options 

Shift: 9:00 AM - 6:00 PM PST, Monday - Friday Shift

About the Team:

The Reimbursement Operations - Screening Team at Guardant Health is committed to building for the future, focusing on optimizing billing and reimbursement and ensuring we stay true to our company mission and values in the process.

About the Role:

As a Reimbursement Specialist II, you play an important role in the overall success of the company. Working with our billing tool provider, you will drive payment for our services, and by partnering with colleagues in Finance and Client Services. You will facilitate optimized billing processes and operations that are aligned with Guardant Health’s mission and values.

You’re responsible for tracking, reporting and addressing complex outstanding claims. You will work to troubleshoot EOBs, appeal non-covered & low pay claims, follow-up on claims, and drive positive coverage determinations through external appeals. You will manage documentation for appropriate payer communication, correspondence, and insurance claim research.

Qualifications

You are interested in being on the ground floor of a dynamic, fast paced organization. You are organized and have strong attention to detail, are a self-starter and can work with minimal supervision. Tech savvy and analytical, you enjoy unpacking and resolving complex issues. Customer service is in your DNA, and you are known for your ability to communicate effectively through even the most tangled scenarios.

Your background includes three to five years of work experience in a healthcare environment focused on healthcare reimbursement, including knowledge of health plan regulations and processes.  Your previous experience in similar roles enables you to hit the ground running and contribute insights and solutions to your team.

You should have moderate Excel skills, like the ability to sort, filter and perform simple calculations. You have experience working with a broad range of payers and have appealed to state level agencies or external level review with IRO/IRBs.

Experiencing using Telcor is required for this role. 

Familiarity with laboratory billing, Xifin, EDI enrollment, merchant solutions, payer portals and national as well as regional payers throughout the country are a plus.

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Job Description

This is an opportunity to join the growing Screening and Early Detection commercial team at Guardant Health as a field-based Account Executive and work hand in hand with sales leadership to help set go-to-market sales strategy and launch a revolutionary new technology for cancer screening. The field-based Account Executive - Screening is responsible for effectively promoting cancer screening colorectal cancer (CRC) liquid biopsy to healthcare providers in the primary care practice setting. This position will act with urgency and with passion to deliver best-in-class new products for early cancer detection.

Essential Duties and Responsibilities

• Prospect and target healthcare providers for high utilization of SHIELD to screen patients for CRC and other cancers. 
• Meet or exceed sales goals, maximize promotional budgets, and execute the national sales strategy in accordance with Guardant Health standards. 
• Drive strategic business expansion/collaboration opportunities with primary care providers and their practices. 
• Develop and implement a business plan in line with brand strategy to support launch. 
• Identify and partner with national, regional and local laboratories that offer phlebotomy draw agreements. Initiate and secure lab service draw agreements, in-service and train specimen collection, workflow and
• Identify opportunities in the marketplace, share best practices, and proactively communicate strategies to cross-functional partners and members of the Commercial Team.
• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership. 
• Structure detailed strategic plans for gaining and retaining new and existing clients. 
• Manage implementation of all promotional activities to support sales and marketing strategies, in accordance with high industry standards and company policies. 
• Work effectively with individuals across multiple departments throughout Guardant Health. 
• Collaborate and coordinate with sales team to ensure successful attainment of company goals and objectives. 
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents. 
• This is a field-based role – must have ability to travel daily within assigned territory and some travel outside of assigned area for regional or national meetings. 
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. 
• Support and comply with the company’s Quality Management System policies and procedures. 

Qualifications

• 4+ years of direct experience in a customer-facing sales role in the healthcare industry (diagnostics, medical device and/or pharmaceutical sales) with a solid history of 1) consistent closing abilities and 2) proven past performance that has met and exceeded expectations. 
• Comfortable communicating, presenting, selling to healthcare providers and office staff members.  
• Impeccable oral and verbal communication and presentation skills; superior listening and problem-solving skills. 
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GH capabilities. 
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales objectives.
• Excellent negotiation, problem-solving and customer service skills. 
• Ability to handle sensitive information and maintain a very high level of confidentiality. 
• Demonstrate ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives. 
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. 

• Ability to work effectively with minimal direction.
• Strong administrative skills to manage business in complex environments. Must be proficient at in person, phone and virtual selling environments. 
• Must be very proficient with all Microsoft Office products & CRM systems (preferably Salesforce and Veeva).
• Demonstrate Guardant Health values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change. 

PREFERRED QUALIFICATIONS:

• Experience with sales/marketing of diagnostic products (blood-based testing and/or phlebotomy) directly to primary care healthcare providers and their practices. 
• Product launch planning and launch execution experience. 
• Familiarity with primary care practice landscape in territory.
• High-touch customer service skills. 

PERSONAL REQUIREMENTS:

• Valid driver’s license and a clean driving record to conduct field office and customer visits.
• Ability to meet specific doctor office and health clinic entry/access requirements.
• Ability to travel daily throughout the territory as needed.

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Job Description

We are seeking a highly motivated Senior Product Manager, CRM to lead the evolution and optimization of our Salesforce CRM platform. In this role, you’ll collaborate with a cross-functional team to align our CRM’s capabilities with business needs, ensuring seamless integration of data and processes that empower our Sales, Marketing, and Customer Support teams. Your goal is to drive CRM innovation, enhance the user experience, and empower teams with the insights and tools needed to accelerate business growth.

Essential Duties and Responsibilities:

• Develop and execute the Salesforce CRM product roadmap in partnership with the cross-functional team
• Define and document detailed user stories, workflows, and test cases
• Collaborate with Engineering to ensure smooth implementation of new features and integrations
• Manage the CRM product lifecycle - from ideation to deployment, adoption, and performance monitoring
• Analyze data and user feedback to identify and prioritize areas for improvement
• Ensure the CRM delivers accurate data and actionable insights to inform business decisions
• Stay up to date on industry trends and best practices to recommend new features and innovations
• Create documentation, deliver training, and provide support to ensure users fully leverage the CRM’s capabilities

Qualifications

• Minimum 5 years of product management experience, including 2 years managing a Salesforce CRM
• Strong understanding of healthcare or biotech CRM workflows, data architecture, and business processes across Sales, Marketing and Customer Support teams
• Proven ability to work cross-functionally and influence without direct authority
• Experience with Agile methodologies and tools (e.g. Jira, Confluence)
• Strong analytical skills with the ability to translate data insights into actionable strategies
• Excellent communication and interpersonal skills to manage stakeholders and facilitate collaboration
• Ability to seamlessly shift between strategic planning and hands-execution in a dynamic and fast-paced work environment
• Willingness to travel occasionally for in-person project or team meetings
• BS/BA degree in a business-related discipline required

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Job Description

Responsibilities

• Drive opportunities in current clients
• Work with existing accounts and build processes to identify patients and send samples.
• Responsible for overall customer service and account management
• Work to ensure timely sample acquisition
• Driving tests per customer in current accounts
• Drive the process of ordering in current customers
• Streamlines customer service
• Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives.
• Identify and develop opportunities between oncology clients and GHI.
• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
• Ensure team objectives are met.
• Work effectively with individuals across multiple departments throughout Guardant Health Inc.
• Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

About You

• 2-3 years of customer service/sales experience with a history of proven past sale performance that has met and exceeded expectations.
• Previous experience in pharma, diagnostic, medical device, or biotech settings is preferred.
• Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities.
• Comfortable communicating and presenting at the executive level (CEO, COO, CFO).
• Ability to work independently, communicate proactively, manage multiple projects, and prioritize daily tasks while managing critical deadlines.
• Knowledge of oncology, hematology, chemotherapeutic, and targeted agents is ideal.
• Excellent negotiation and customer service skills.
• Outstanding strategic sales account planning skills.
• Superior listening and problem-solving skills.
• Ability to handle sensitive information and maintain a very high level of confidentiality.
• Demonstrate customer support abilities throughout the sales cycle.
• Impeccable verbal communication and presentation skills.
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint.
• Effective and regular utilization of Salesforce.com
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
• Ability to work effectively with minimal direction from, or interface with, a manager.
• Problem-solving, decision-making, and technical learning
• Strong administrative skills and sophistication to manage business in complex environments.
• Demonstrate GHI's Values by acting with integrity, respect, and trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change.
• Frequent travel ( > 50%) throughout the territory as needed.

See more jobs at Guardant Health

Apply for this job

Job Description

This is an opportunity to join the growing Screening and Early Detection commercial team at Guardant Health as a field-based Account Executive and work hand in hand with sales leadership to help set go-to-market sales strategy and launch a revolutionary new technology for cancer screening. The field-based Account Executive - Screening is responsible for effectively promoting cancer screening colorectal cancer (CRC) liquid biopsy to healthcare providers in the primary care practice setting. This position will act with urgency and with passion to deliver best-in-class new products for early cancer detection.

Essential Duties and Responsibilities

• Prospect and target healthcare providers for high utilization of SHIELD to screen patients for CRC and other cancers. 
• Meet or exceed sales goals, maximize promotional budgets, and execute the national sales strategy in accordance with Guardant Health standards. 
• Drive strategic business expansion/collaboration opportunities with primary care providers and their practices. 
• Develop and implement a business plan in line with brand strategy to support launch. 
• Identify and partner with national, regional and local laboratories that offer phlebotomy draw agreements. Initiate and secure lab service draw agreements, in-service and train specimen collection, workflow and
• Identify opportunities in the marketplace, share best practices, and proactively communicate strategies to cross-functional partners and members of the Commercial Team.
• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership. 
• Structure detailed strategic plans for gaining and retaining new and existing clients. 
• Manage implementation of all promotional activities to support sales and marketing strategies, in accordance with high industry standards and company policies. 
• Work effectively with individuals across multiple departments throughout Guardant Health. 
• Collaborate and coordinate with sales team to ensure successful attainment of company goals and objectives. 
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents. 
• This is a field-based role – must have ability to travel daily within assigned territory and some travel outside of assigned area for regional or national meetings. 
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. 
• Support and comply with the company’s Quality Management System policies and procedures. 

Qualifications

• 4+ years of direct experience in a customer-facing sales role in the healthcare industry (diagnostics, medical device and/or pharmaceutical sales) with a solid history of 1) consistent closing abilities and 2) proven past performance that has met and exceeded expectations. 
• Comfortable communicating, presenting, selling to healthcare providers and office staff members.  
• Impeccable oral and verbal communication and presentation skills; superior listening and problem-solving skills. 
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GH capabilities. 
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales objectives.
• Excellent negotiation, problem-solving and customer service skills. 
• Ability to handle sensitive information and maintain a very high level of confidentiality. 
• Demonstrate ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives. 
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. 

• Ability to work effectively with minimal direction.
• Strong administrative skills to manage business in complex environments. Must be proficient at in person, phone and virtual selling environments. 
• Must be very proficient with all Microsoft Office products & CRM systems (preferably Salesforce and Veeva).
• Demonstrate Guardant Health values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change. 

PREFERRED QUALIFICATIONS:

• Experience with sales/marketing of diagnostic products (blood-based testing and/or phlebotomy) directly to primary care healthcare providers and their practices. 
• Product launch planning and launch execution experience. 
• Familiarity with primary care practice landscape in territory.
• High-touch customer service skills. 

PERSONAL REQUIREMENTS:

• Valid driver’s license and a clean driving record to conduct field office and customer visits.
• Ability to meet specific doctor office and health clinic entry/access requirements.
• Ability to travel daily throughout the territory as needed.

See more jobs at Guardant Health

Apply for this job

Job Description

Monday - Friday Shift

As a Supervisor, Reimbursement Prior Authorization, you play an important role in the overall success of the company. Working with our billing tool provider, you will drive payment for our services, and by partnering with colleagues in Finance and Client Services. You will facilitate optimized billing processes and operations that are aligned with Guardant Health’s mission and values.

You are responsible for facilitating the prior authorization request process for required authorizations to ensure work queue is managed and addressed properly and timely. Manage day-to-day activities and provides guidance to the authorization team on documenting and resolving all authorization requests and/or issues to ensure accurate and timely documentation for services related to the members healthcare eligibility and access. You will be expected to be knowledgeable of, and be able to perform, the duties of the staff supervised. Strong communication and troubleshooting skills are required.

Essential Duties and Responsibilities:

• Serve as the knowledge expert and information source for staff, key stake holders,
• Ensures authorization team’s compliance with contract requirements, policies, procedures, and performance standards
• Monitors authorization requests inventory to ensure proper resources allocation throughout the day
• Maintains knowledge of contract requirements, policies, procedures, and performance standards
• Assist in the reimbursement appeals process by providing chronological documentation/tracking of prior-authorization verification and advisor follow-up for cases under review.
• Works with authorization team and senior management to identify opportunities for process and quality improvements within authorization request processes
• Evaluates authorization team performance and provides feedback regarding performance, goals, and career milestones
• Provides coaching and guidance to authorization team and department productivity goals to ensure accurate and timely documentation for services and improve processing and quality of authorization requests
• Proactively monitor for organization risks, communicates risks to leadership and develop action plans to mitigate risks
• Assists with onboarding, hiring, and training authorization team members. Participates in developing and/or updating job aids, training modules, workflows and implements change management strategies
• Manage the import and export of documents through insurance portals, ensuring timely submission of prior authorization requests, ensuring accuracy and compliance with procedures
• Follow appropriate HIPAA guidelines
• Work well individually and in a team environment accomplishing set KPI goals
• Performs other related duties as assigned to support the overall efficiency of the department

Travel Requirements:

This role may require some travel that may include, but is not limited to:

• Participating in corporate events and quarterly/biannually/annually meetings to connect with fellow leaders and share innovative strategies.
• Engaging in leadership development opportunities and conferences that will enhance your skills and knowledge, empowering you to lead your team effectively.
• Initiating and participating in teambuilding activities in person with your direct reports and collaborating with cross-functional teams to foster a strong, united workplace culture.

Qualifications

• High school diploma or equivalent degree from an accredited college or university in business, healthcare administration or related major (relevant experience may be considered in lieu of degree)
• A minimum of 3-years of recent experience in both professional healthcare revenue cycle management, and at least 1 year of related experience in a leadership role reflective of the level of this position
• Excellent leadership and team management skills
• Exceptional attention to detail and accuracy
• Knowledge of medical terminology CPT and ICD coding
• Knowledge in managed care requirements as they relate to reimbursement knowledge of US Commercial, Medicare, Medicaid and third-party payer reimbursement preferred
• Experience with contacting and follow up with insurance carriers, file reconsideration requests, formal appeals and negotiations (preferred)
• Must be proficient using a computer, PC software, specifically Microsoft Office Suite, particularly Excel, and have above average typing skills
• Excellent communication skills, both written and verbal
• Familiarity with laboratory billing, Xifin, Telcor, payer portals and national as well as regional payers throughout the country are a plus
• Ability to effectively incorporate the mission and core values into processes and workflows
• Effective interpersonal skills to facilitate work in a team environment and to collaborate with a variety of professionals
• Strong decision making and self-motivation skills
• Strong problem-solving skills and ability to troubleshoot issues effectively

Work Environment

Majority of the work is performed in a desk/office environment. Ability to sit/stand for extended periods of time.

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Job Description

Monday through Friday Shift

As a Supervisor, Reimbursement - Follow Up & Appeals, you play an important role in the overall success of the company and oversight to a dedicated team of Individual Contributors. This role is pivotal in driving sustainable improvements in Average Sale Price (ASP) and overall revenue cycle performance by leading, mentoring, and optimizing processes within the Department. The role requires a collaborative, proficient in data analysis, process optimization, and cross-functional coordination, committed to maintaining high standards in claim adjudication and fostering a culture of continuous quality enhancement.

You will facilitate optimized billing processes and operations that are aligned with Guardant Health’s mission and values. You are responsible for facilitating efficiency improvements such as: Claims and Appeal Follow-up, EDI/ERA/EFT enrollments, lockbox improvements, eligibility validations, and provider payer portal registration properly and timely. This includes managing day-to-day activities and provides guidance to the team to ensure accurate and timely documentation for services related to the members claim and/or appeal. You will be expected to be knowledgeable of, and be able to perform, the duties of the staff supervised. Strong communication and troubleshooting skills are required.

Essential Duties and Responsibilities:

• Serve as the knowledge expert and information source for staff, key stake holders, compliance processes, regulations or compliance issues.
• Assist Revenue Cycle Manager Leadership with proactively auditing claims and collections in accordance with all third-party contract terms including, Medicare, managed care, commercial insurance, and direct patient pay.
• Assure maximization of cash collections through organized, diligent and timely focused monitoring of all open accounts’ receivable balances.
• Analyze reimbursement from all sources, including carrier reimbursement exception reporting and follow up pending claims analysis and denials management. Presents findings to leadership and develop action plans to mitigate risks.
• Prepare detailed analyses and reports of billing and accounts receivable activity and results, including performance matrixes, bad debt expense and AR days outstanding.
• Coordinate and participate in the audits of billing records to ensure accurate and complete data has been submitted for billing, along with payment receipt and subsequent posting of monies, contractual adjustments, etc...
• Assists in the development of department Standard Operating Procedures (SOPs) according to the Clinical Laboratory Standards Institute (CLSI) guidelines.
• Maintain and enhance billing policies and procedures for each function in the revenue cycle process and ensure staff adherence to policies, procedures and due dates.
• Evaluates team key performance indicators (KPIs) and provides feedback regarding performance, development goals, and career competencies.
• Provides coaching and guidance to individual contributors, to ensure accurate and timely documentation for services and improve processing and quality of clean claims and appeal submissions. Ensuring billing is submitted for payment within pre-established deadlines.
• Assists with onboarding, hiring, and training individual contributors. Participates in developing and/or updating job aids, training modules, workflows and implements change management strategies
• Manage the import and export of documents through insurance portals, ensuring timely submission of reconsideration/appeals requests, ensuring accuracy and compliance with procedures
• Follow appropriate HIPAA guidelines
• Work well individually and in a team environment accomplishing set KPI goals
• Performs other related duties as assigned to support the overall efficiency of the department

Travel Requirements:

This role may require some travel that may include, but is not limited to:

• Participating in corporate events and quarterly/biannually/annually meetings to connect with fellow leaders and share innovative strategies.
• Engaging in leadership development opportunities and conferences that will enhance your skills and knowledge, empowering you to lead your team effectively.
• Initiating and participating in teambuilding activities in person with your direct reports and collaborating with cross-functional teams to foster a strong, united workplace culture.

Qualifications

• High school diploma or equivalent degree from an accredited college or university in business, healthcare administration or related major (relevant experience may be considered in lieu of degree)
• A minimum of 3-years of recent experience in both professional healthcare revenue cycle management, and at least 1 year of related experience in a leadership role reflective of the level of this position
• Excellent leadership and team management skills
• Exceptional attention to detail and accuracy
• Knowledge of medical terminology CPT and ICD coding
• Knowledge in managed care requirements as they relate to reimbursement knowledge of US Commercial, Medicare, Medicaid and third-party payer reimbursement preferred
• Experience with contacting and follow up with insurance carriers, file reconsideration requests, formal appeals and negotiations (preferred)
• Must be proficient using a computer, PC software, specifically Microsoft Office Suite, particularly Excel, and have above average typing skills
• Excellent communication skills, both written and verbal
• Familiarity with laboratory billing, Xifin, Telcor, payer portals and national as well as regional payers throughout the country are a plus
• Ability to effectively incorporate the mission and core values into processes and workflows
• Effective interpersonal skills to facilitate work in a team environment and to collaborate with a variety of professionals
• Strong decision making and self-motivation skills
• Strong problem-solving skills and ability to troubleshoot issues effectively

Work Environment

Majority of the work is performed in a desk/office environment. Ability to sit/stand for extended periods of time.

See more jobs at Guardant Health

Apply for this job

Job Description

Responsibilities

• Drive opportunities in current clients
• Work with existing accounts and build processes to identify patients and send samples.
• Responsible for overall customer service and account management
• Work to ensure timely sample acquisition
• Driving tests per customer in current accounts
• Drive the process of ordering in current customers
• Streamlines customer service
• Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives.
• Identify and develop opportunities between oncology clients and GHI.
• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
• Ensure team objectives are met.
• Work effectively with individuals across multiple departments throughout Guardant Health Inc.
• Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

About You

• 2-3 years of customer service/sales experience with a history of proven past sale performance that has met and exceeded expectations.
• Previous experience in pharma, diagnostic, medical device, or biotech settings is preferred.
• Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities.
• Comfortable communicating and presenting at the executive level (CEO, COO, CFO).
• Ability to work independently, communicate proactively, manage multiple projects, and prioritize daily tasks while managing critical deadlines.
• Knowledge of oncology, hematology, chemotherapeutic, and targeted agents is ideal.
• Excellent negotiation and customer service skills.
• Outstanding strategic sales account planning skills.
• Superior listening and problem-solving skills.
• Ability to handle sensitive information and maintain a very high level of confidentiality.
• Demonstrate customer support abilities throughout the sales cycle.
• Impeccable verbal communication and presentation skills.
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint.
• Effective and regular utilization of Salesforce.com
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
• Ability to work effectively with minimal direction from, or interface with, a manager.
• Problem-solving, decision-making, and technical learning
• Strong administrative skills and sophistication to manage business in complex environments.
• Demonstrate GHI's Values by acting with integrity, respect, and trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change.
• Frequent travel ( > 50%) throughout the territory as needed.

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Job Description

Oncology Sales is a dedicated organization inside of Guardant Health focused on the commercialization of the Guardant 360® and Reveal® portfolio. The Oncology Sales’ singular focus on bringing our early to advanced-stage cancer tests to market allows us to act with the speed and urgency needed to achieve our ambitious goals and serve the patient population who can benefit from our advanced analytics and proprietary testing. 

About the Role:

This is an opportunity to join the growing Oncology Sales commercial team at Guardant Health as an experienced field-based Account Executive and work hand in hand with sales leadership to drive market sales strategy and business expansion for Oncology healthcare providers and offices. The field-based Account Executive - Oncology Sales are responsible for the effective promotion of our liquid biopsy products and for identifying new opportunities to build relationships with healthcare practices, cancer centers, IDNs, and academic medical centers within the assigned territory. This position will act with urgency, drive, and passion to deliver best-in-class oncology diagnostic products and services for cancer patients. 

Essential Duties and Responsibilities:

• Drive strategic business expansion/collaboration opportunities with the following: 
  • Major U.S. cancer centers and clinics / Top 20 largest oncology practices in the territory
  • Key Opinion Leaders (KOLs) and Academic Medical Centers (AMCs) within the specified territory.
• Structure detailed strategic plans for gaining and retaining new and existing clients.
• Maximize client-bill contracting opportunities
• Implement laboratory services agreements (LSA’s) with bill account institutions
• Collaborate and coordinate with all sales positions (Head of Sales, RSD’s, DSM’s, SAM’s, and AE’s) to ensure the successful attainment of company goals and objectives
• Identify and develop partnering opportunities between prospective oncology clients and GHI.
• Promote and drive compliance with new web-based molecular information tools for all clients.
• Continually analyze the competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
• Monitor the performance of sales to ensure objectives are met
• Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.
• Work effectively with individuals across multiple departments throughout Guardant Health Inc.
• Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

• 2-3 years of direct account management experience in a molecular diagnostic setting with a history of proven past performance that has met and exceeded expectations.
• 3-5 years of experience working with major cancer centers and clinics, oncology GPO’s, large health systems, IHDN’s, and large oncology practices.
• Demonstrated measurable revenue generation at either a diagnostic, pharmaceutical or relevant biotechnology company.
• Ability to provide an integrated MolDx solution using Guardant Health’s next generation sequencing technology to prospects and customers.
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GHI capabilities
• Comfortable communicating, presenting, selling at the executive level (CEO, COO, CFO)
• Keen understanding of the payor and reimbursement environment in the oncology and diagnostic space
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
• Strong understanding of molecular diagnostics for oncology and the evolving competitive landscape
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales and marketing objectives
• Excellent knowledge of oncology, hematology, chemotherapeutics and targeted agents
• Excellent negotiation and customer service skills
• Outstanding strategic sales account planning skills
• Superior listening and problem solving skills
• Ability to handle sensitive information and maintain a very high level of confidentiality
• Demonstrate consistent closing abilities throughout the sales cycle
• Impeccable oral and verbal communication and presentation skills
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
• Effective and regular utilization of Salesforce.com
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
• Ability to work effectively with minimal direction from, or interface with, manager
• Problem solving, decision making and technical learning
• Strong administrative skills and sophistication to manage business in complex environments
• Demonstrate GHI's Values by acting with integrity, respect, trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• Frequent travel ( > 50%) throughout the territory as needed

Education:

B.S. in life science, biology, business or marketing preferred

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Job Description

(This is a field role covering Illinois and Indiana states)

The Clinical Science Liaison, Oncology provides scientific and technical leadership while educating community based physicians with the most current study findings (abstracts and publications) encouraging the clinical value of Guardant Health’s product(s). The Clinical Science Liaison, Oncology, seeks opportunities to engage with physicians to review real-world cases and address questions related to test reports. The Clinical Science Liaison, Oncology seeks opportunities to further progress understanding of our novel diagnostic technologies. The Clinical Science Liaison, Oncology identifies opportunities for collaboration on relevant research projects and other projects of mutual interest.

The Clinical Science Liaison, Oncology ensures a strong scientific partnership between Medical Affairs and Commercial. The Clinical Science Liaison, Oncology builds relationships with local/regional professional societies and health plans to provide education regarding emerging abstracts and publications relevant to molecular testing as those entities make policy.

The Clinical Science Liaison, Oncology plays an integral role in accelerating the advancement of patient care through demonstrated intrinsic motivation, curiosity, persistence and collaboration.

Essential Duties and Responsibilities:

• Provide scientific and technical leadership to ensure professional and credible relationships with key community physicians, and KOLs to promote understanding and adoption of our novel diagnostic technologies
• Be a resource for community physicians to evaluate and provide guidance on interpretation of real-world patient test reports
• Facilitate educational growth and understanding through the presentation of scientific content to Medical providers and their staff.
• Identify opportunities for collaboration with KOLs to present at scientific forums such as national and regional specialty society meetings, as well as other strategic industry medical needs.
• Synopsize and educate key staff regarding emerging abstracts and publications relevant to molecular testing
• Facilitate medical and scientific field intelligence that could include list of providers/ investigators in specific tumor types. Elicit feedback on current and future products and share with our internal commercial and research divisions. Understand competitive research activities in active or planned study sites, generate insights from investigators on challenges and opportunities for sponsored clinical trials – and communicate, where appropriate, within Guardant.
• Prepare and present clinical requests for information related to institutional guidelines or pathways

Qualifications

• Terminal degree in a scientific field of study (Genetic Counselor, NP/PA, Pharm.D., Ph.D., M.D. or academic equivalent such as Associate Professor position).
• Clinical expertise or related experience in Oncology is required. Minimum of 1-3 years of healthcare experience in the pharmaceutical or biotech industry
• Experience working with clinicians to build consensus around new products and/or services
• Track record of independent presentation at major academic centers or within the community setting resulting in product adoption
• Prior experience in the introduction of a novel new clinical product is highly desired

Additional Skills

• Applies advanced knowledge of the biotechnology, diagnostics and pharmaceutical industry to advance the medical and scientific objectives our diagnostic company.
• Proficiency in Excel, Word, Power Point, and other software skills; Excellent written/verbal communication skills.
• Ability to work independently and remotely while maintaining a strong teamwork ethic
• Multi-dimensional in abilities to work on simultaneous tasks, work cross-team and at different levels of the organization, whether internal or external relationships to the organization
• Self-directed, intrinsically motivated, flexible to changes in an ever-changing dynamic environment
• Strong problem-solving skills, good attention to detail, time management skills and personal initiative
• Exceptional human relations skills to coordinate the accomplishment of tasks through other people
• Ability to elicit and answer clinical questions in groups ranging from individuals to larger didactic roundtables and meetings

Work Environment:

Extensive travel required up to 3-4 days/overnights per week to meet with KOLs, attend physician education talks and conference, including specialty society scientific meetings (will require some weekend work). Travel is estimated to be approximately 75%

Office may be home-based, and involve extensive.

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