Glean Analytics Inc. is hiring a Remote Operations Analyst

ABOUT GLEAN AI

Glean AI is injectingintelligence into expense management. Founded by fintech veteran and seasoned CFO Howard Katzenberg, Glean AI is an AI-powered spend intelligence solution that saves SMBs money by analyzing expense drivers and finding line-item level insights overlooked by most accounts payable solutions, which are focused on speeding up payment cycles rather than optimizing vendor spend.

Over time, our mission is to become the all-in-one spend management solution for SMBs that uses AI to: analyze spend, manage approval and payment workflows, identify anomalous spend & savings opportunities, benchmark spend performance vs. peers, find & negotiate savings with vendors, and forecast future expense trends.

Glean is every finance team’s best friend!

ABOUT THIS ROLE

We are building the next billion-dollar business in enterprise SAAS. We have an amazing team, with experts in product, engineering, data science, and machine learning. Our team is now 30+ people strong, and we have paying customers today with expectations to continue growing quickly.

A core part of our product is the data pipeline that converts invoice PDFs into clean, mapped vendor spend data.

After we ingest PDFs from clients, we use an ensemble of models (ML and LLM) to automatically extract and map relevant data from invoices. Our Human Oversight team identifies and addresses errors that the models make. The modifications that the Human Oversight team makes within the data pipeline are used to help retrain and improve the quality of our models.

Once the data is mapped to our canonical taxonomy, we have a clean digital invoice-based data asset. We generate insights using this data asset, surfacing line-item level insights to our clients via our web app. From our web app, we have the Human Oversight team audit the data that we have surfaced to our clients.

Your role will be critical to generating this intelligence for our clients. Without excellent, highly accurate data extraction, we will not be able to provide the quality intelligence we want to our clients.

Here is what you will own at Glean:

• Training and supervising the Human Oversight team.
• Assisting with the evaluation of the performance of the Human Oversight team on a periodic basis.
• Actively ensuring timely corrective action when customers and team member identify errors
• Setting the standard for efficient and quality performance across the Data Pipeline.
• Collaborating with the customer success team to solve data-related problems.
• Reprocessing invoices and addressing fires that arise.

You’ll be a perfect fit for the Glean Team if…

• You want to join an early-stage startupor you are extremely anxious to be challenged at your first startup
• You like the tension between craft and shipping. You have strong ability to quickly and effectively evaluate tradeoffs and translate them into short/long term business decisions
• You pride yourself in communicating complex concepts, including the ability to distill intricate workflows and systems into clear processes and decisions with measurable company-wide impact
• You want to be a successful operator of business processes and a capable manager of a sizable operations team at a fast-growing startup
• You enjoy working with and learning new technologies
• You have good attention to detail, responsiveness, and strong communication skills

This role is full-time and fully remote.