Job Description

The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.

Qualifications

• Fluent level of English, Ukrainian;
• Upper-Intermediate or Advanced level of second language German is required;
• Previous working experience in customer support is a plus;
• Microsoft Office skills;
• Excellent communication skills;
• Aptitude for team work;
• Excellent interpersonal relationship;
• Responsible and patient.

Responsibilities:

• Provide support to the customers: identify and solve customer problems using dedicated web tools;
• Handle and manage web tools specially made for customer support;
• Keep a record of each case in another dedicated web tool;
• Escalate cases that need a deeper investigation to the corresponding teams when needed;
• Notify Leads when a recurrent problem appears, to prevent further cases;
• Be able to identify problems and create new templates for recurrent ones.

Benefits:

• Join a top global mobile and video games publisher using the latest technologies;
• Work with a talented international team in a friendly, creative environment;
• Gain experience in the fast-paced and innovative video games industry;
• Contribute to high-ranking products recognized worldwide;
• Grow your career with dynamic promotions and global opportunities.

What Gameloft offers:

• Possibility to work remote in a global product company with talented people;
• Competitive salary according to the qualifications;
• 21-day paid vacation, 5 days paid sick leave and national holidays as non-working days;
• Medical insurance, psychologist;
• Parental leave;
• Own educational platform with courses, training programs, certifications;
• Employee Referral Program with great bonuses;
• Technical support and equipment.

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Job Description

The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.

Qualifications

• Fluent level of English, Ukrainian;
• Upper-Intermediate or Advanced level of second language French is required;
• Previous working experience in customer support is a plus;
• Microsoft Office skills;
• Excellent communication skills;
• Aptitude for team work;
• Excellent interpersonal relationship;
• Responsible and patient.

Responsibilities:

• Provide support to the customers: identify and solve customer problems using dedicated web tools;
• Handle and manage web tools specially made for customer support;
• Keep a record of each case in another dedicated web tool;
• Escalate cases that need a deeper investigation to the corresponding teams when needed;
• Notify Leads when a recurrent problem appears, to prevent further cases;
• Be able to identify problems and create new templates for recurrent ones.

Benefits:

• Join a top global mobile and video games publisher using the latest technologies;
• Work with a talented international team in a friendly, creative environment;
• Gain experience in the fast-paced and innovative video games industry;
• Contribute to high-ranking products recognized worldwide;
• Grow your career with dynamic promotions and global opportunities.

What Gameloft offers:

• Possibility to work remote in a global product company with talented people;
• Competitive salary according to the qualifications;
• 21-day paid vacation, 5 days paid sick leave and national holidays as non-working days;
• Medical insurance, psychologist;
• Parental leave;
• Own educational platform with courses, training programs, certifications;
• Employee Referral Program with great bonuses;
• Technical support and equipment.

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Job Description

We are looking for a keen PHP Developer to join our international eCommerce team of the worldwide known video game developer and publisher. You will be working among the professionals to develop and maintain mobile shops where we sell our games.

Qualifications

• Knowledge of object-oriented development with PHP 7;
• Understanding of MVC and popular software design patterns;
• Basic front-end skills, knowledge of JavaScript, HTML and CSS;
• Knowledge of relational databases, MySQL in particular;
• Experience with source code management systems such as Git or Subversion;
• Pre-Intermediate level of English (ability to read/understand technical documentation and communicate in a written form is a must), Ukrainian (full working proficiency).

Would be a plus:

• Knowledge of NoSQL databases, Redis in particular;
• Experience of implementing responsive web based designs.

Personality traits:

• Independent and with a can-do, solution oriented attitude;
• Good logic and analytical skills;
• Ability to deal with routine tasks;
• Ability to sustain quality work under pressure.

Responsibilities:

• Development and support of mobile sites and billing systems according to specifications and respecting the internal rules and best practices;
• Commit and follow up on the planning, reporting possible delays and proposing mitigation plans;
• Submit clean code that will pass QA tests without major bugs;
• Collaboration with various teams across the company in order to gather knowledge and address technical and design requirements;
• Suggest solutions to improve the systems.

Benefits:

• Join a top global mobile and video games publisher using the latest technologies;
• Work with a talented international team in a friendly, creative environment;
• Gain experience in the fast-paced and innovative video games industry;
• Contribute to high-ranking products recognized worldwide;
• Grow your career with dynamic promotions and global opportunities.

What Gameloft offers:

• Possibility to work remote in a global product company with talented people;
• Competitive salary according to the qualifications;
• 21-day paid vacation, 5 days paid sick leave and national holidays as non-working days;
• Medical insurance, psychologist;
• Parental leave;
• Own educational platform with courses, training programs, certifications;
• Employee Referral Program with great bonuses;
• Technical support and equipment.

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Job Description

Rejoignez notre équipe talentueuse et embarquez dans une aventure ludique inédite! Nous sommes à la recherche d'un(e) Artiste 3D personnages passionné(e) qui apportera ses compétences à notre projet Dungeons & Dragons® PC/Console. Ce jeu innovant mêlera les caractéristiques de l'Action-RPG / Survival avec des éléments uniques de simulation de vie pour redéfinir le genre et capturer l'imagination des joueurs du monde entier.

Principales tâches et responsabilités

En tant que membre d'une équipe située à Montréal, vous participerez à la création de vêtements et de personnages en 3D pour un projet multiplateforme.

• Création de personnages en haute et basse résolutions (aux contraintes next-gen)
• Création de vêtements et de tous les autres accessoires liés aux personnages
• Préparation des UV / textures et matériaux (assets organiques ou hard-surface)

***

Join our talented team as we embark on an uncharted gaming adventure! We're on the lookout for a passionate 3D Character Artist to contribute their skills to our Dungeons & Dragons® PC/console project. This innovative game will blend the features of action-RPG/survival with unique elements of life-simulation games to redefine the genre and capture the imaginations of players worldwide.

Main Tasks and Responsibilities

As part of a team based in Montreal, you will participate in creating 3D clothes and characters for a cross-platform project.

• Creating high- and low-resolution characters (under next-gen constraints)
• Creating characters’ clothing and all their accessories
• Performing UV / texturing / material balancing on organic and hard-surface models

Qualifications

Exigences

• Compréhension des contraintes techniques multiplateformes (consoles / PC / mobile)
• Expérience en création de vêtements et d'accessoires (motifs / plis / drapé, détails)
• Excellente maîtrise de l'anatomie
• Familiarité avec la création de coiffures / coupes de cheveux adaptées aux contraintes temps réel
• Maîtrise des contraintes topologiques de modélisation haute et basse résolutions
• Maîtrise des différents outils de modélisation 3D traditionnels (3ds Max, Maya, Blender, etc.)
• Maîtrise des outils de production (ou similaire) : ZBrush, Substance Painter, Marvelous Designer, Photoshop
• Maîtrise des pipelines de génération de matériaux physiques réalistes (PBR)
• Connaissance des techniques de baking avancées (normales, AO, cavity map, roughness, metalness, etc.)
• Capacité à interpréter des concepts / croquis 2D correctement en créant des modèles 3D
• Expérience de production dans Unity ou Unreal
• Compréhension des contraintes de production de riggings et de shaders, un atout
• Maîtrise de Substance Designer, 3D-Coat, Marmoset Toolbag, un atout

Profil

• Capacité d'adaptation à différents styles graphiques
• Passion pour les jeux vidéo 
• Bonne culture visuelle (architecture, design, films, comics, jeux, etc.)
• Ouverture d'esprit et curiosité
• Capacité à faire son autocritique
• Sens de l'organisation, efficacité et autonomie
• Excellente ouverture aux commentaires et volonté constante de s'améliorer

***

Requirements

• Understanding of the technical constraints of cross-platform (consoles/PC/mobile) production
• Knowledge of the process behind clothing/garment and accessory creation (patterns, folds/draping, detailing)
• Strong understanding of anatomy
• Familiar with the creation of hair assets for real-time production
• Clear understanding of requirements for modeling topologies (high and low resolution)
• Expert knowledge of traditional 3D modeling tools (3ds Max, Maya, Blender, etc.)
• Expert knowledge of production tools (or similar): ZBrush, Substance Painter, Marvelous Designer, Photoshop
• Familiar with PBR material pipelines
• Knowledge of advanced baking techniques (normal, AO, cavity map, roughness, metalness, etc.)
• Ability to interpret 2D concepts/sketches correctly when creating 3D models
• Production experience with Unity or Unreal
• Understanding of the production requirements related to rigging and shader production is an asset
• Knowledge of Substance Designer, 3D Coat, and Marmoset Toolbag is an asset

Profile

• Ability to adapt to a wide range of graphical styles
• Passion for video games 
• Strong knowledge of the visual arts (architecture, design, film, comics, games, etc.)
• Open-minded and curious
• Self-critical
• Organized, efficient, and independent
• Great attitude towards feedback, and a desire to constantly improve

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Job Description

The Live Ops Associate is the specialist, in charge of setting up, communicating, and ensuring continuity of the in-game promotions and events for his/her games. This role works on a day-to-day basis with the Live Operations team.

Your main challenges will include:

• Work closely with Live Operations Specialists, product managers, and game production teams to ensure the correctness and timeliness of live operations of the game
• Be responsible for set up and execution of in-game promotions and events
• Create briefs, communicate, and set up the various in-game communication tools (visual assets, push notifications, etc)
• Play our and competitors’ games extensively to suggest improvements to the game team

Qualifications

Requirements

• A creative gamer: you find inspiration in the player experience and you’re constantly coming up with ideas to keep the audience engaged, improve game features, and run something new
• Basic understanding of how the business and economics of mobile games work
• Proficient with Excel
• Intermediate level of English
• Strong written and verbal communication skills

Bonus Points

• Experience working on a live game operated as a service
• Basic knowledge of Photoshop can be an asset

Profile

• Passion for games on any platform!
• Result-driven and comfortable working in a fast-paced environment
• Highly focused attention to detail and highly organized
• Customer-focused way of working with a keen visual sense

Benefits:

• Join a top global mobile and video game publisher using the latest technologies;
• Work with a talented international team in a friendly, creative environment;
• Gain experience in the fast-paced and innovative video games industry;
• Contribute to high-ranking products recognized worldwide;
• Grow your career with dynamic promotions and global opportunities.

What Gameloft offers:

• Possibility to work remotely in a global product company with talented people;
• Competitive salary according to the qualifications;
• 21-day paid vacation, 5 days paid sick leave, and national holidays as non-working days;
• Medical insurance, psychologist;
• Parental leave;
• Own educational platform with courses, training programs, and certifications;
• Employee Referral Program with great bonuses;
• Technical support and equipment.

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Job Description

The VFX Artist will be responsible for creation, implementation, and systems spec for all effects components in the game. They will need to collaborate closely with engineering, design, and the other art disciplines to develop outstanding visual effects.

Qualifications

• Create visual effects and assets for games. Optimize them for the mobile platforms;
• Technical setup and integration of VFX in a game engine;
• Working closely with Designers and Engineers to create handcrafted in-game visual effects to be used for real-time game assets and environments;
• Ownership and interaction with programmers and technical art to develop, enhance, and maintain VFX systems;
• Serve as an active participant in team art discussions.

Requirements:

• Strong portfolio showcasing proficiency in creating high-quality VFX for games or interactive experiences, with a focus on Unity projects;
• Proficiency in Unity and a solid understanding of its particle systems, shaders, and rendering pipeline;
• In-depth understanding of current computer graphics capabilities and limitations;
• A sense of color, shape, composition and dynamics;
• Proficient with particle systems, physics, ribbons, shaders etc;
• Solving technical issues that arise with new tools or game performance;
• Able to paint special FX textures from scratch matching an established style;
• Professional game development experience with casual games is a plus!

Benefits:

• Join a top global mobile and video games publisher using the latest technologies;
• Work with a talented international team in a friendly, creative environment;
• Gain experience in the fast-paced and innovative video games industry;
• Contribute to high-ranking products recognized worldwide;
• Grow your career with dynamic promotions and global opportunities.

What Gameloft offers:

• Possibility to work remote in a global product company with talented people;
• Competitive salary according to the qualifications;
• 21-day paid vacation, 5 days paid sick leave and national holidays as non-working days;
• Medical insurance, psychologist;
• Parental leave;
• Own educational platform with courses, training programs, certifications;
• Employee Referral Program with great bonuses;
• Technical support and equipment.

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Job Description

Nous sommes à la recherche d'un(e) Directeur(trice) artistique technique qui rejoindra notre équipe dynamique et participera à notre projet PC/console innovant Dungeons & Dragons®.

Ce jeu révolutionnaire associera des éléments d'action-RPG/survie à des fonctionnalités de simulation de vie pour redéfinir le genre et captiver les joueurs du monde entier. En tant que Directeur(trice) artistique technique, vous travaillerez en étroite collaboration avec les directeurs artistiques, techniques et créatifs pour donner vie à notre vision créative. Vous superviserez les pipelines artistiques techniques et le développement visuel, tout en facilitant le développement et la collaboration entre les équipes à toutes les étapes du développement.

Ce poste peut s'adapter à un modèle de travail hybride, le studio principal étant situé à Montréal, ǪC, Canada.

Principales responsabilités :

• S'approprier les pipelines de contenu artistique et veiller à leur efficacité.

• Superviser le pipeline de génération de mondes/biomes, la météo dynamique et l'heure du jour, la personnalisation des personnages, et le système modulaire de construction de forteresses et de donjons.

• Travailler avec notre équipe artistique pour maintenir les budgets en matière de performances et de mémoire sur toutes les plateformes.

 • Faire le lien entre les programmeurs et les artistes pour assurer des conversations interdisciplinaires.

• Travailler avec les artistes techniques et les programmeurs 3D pour développer les fonctions de rendu et les shaders.

• Développer et perfectionner les pipelines internes, en identifiant et en résolvant les problèmes de flux de travail artistiques en collaboration avec les artistes techniques, les ingénieurs et les artistes.

• Évaluer et adopter des technologies et des processus innovants et encadrer l'équipe en la matière.

• Définir la feuille de route technique et la vision à long terme de l'équipe artistique technique, en s'alignant sur les besoins des différentes disciplines.

• Intégrer et évaluer les technologies (internes et externes) dans les flux de travail artistiques, en se concentrant sur les solutions les plus efficaces et les plus rentables.

• Cultiver une culture de département artistique technique qui valorise l'autonomisation, l'auto responsabilisation et la liberté créative.

***

We are looking for a Technical Art Director to join our dynamic team and contribute to our innovative Dungeons & Dragons® PC/console project.

This groundbreaking game will merge action-RPG/survival elements with life-simulation features to redefine the genre and captivate players globally. As a Technical Art Director, you will work closely with art, technical and creative directors to bring our creative vision to life. You will oversee tech art pipelines and look development, while facilitating cross-team development and collaboration throughout all development phases.

This position can accommodate a hybrid work model, with the home studio located in Montreal, ǪC, Canada.

Main responsibilities:

• Take ownership of art content pipelines and ensure their efficiency.

• Oversee the world/biome generation pipeline, dynamic weather & time of day, character customization, and modular stronghold- and dungeon-building system.

• Work with our Art team to maintain performance & memory budgets across all platforms.

• Bridge between programmers and artists to ensure cross-disciplinary conversations.

• Work with technical artists and 3D programmers to develop rendering features and shaders.

• Develop and refine internal pipelines, identifying and resolving art workflow issues in collaboration with technical artists, engineers, and artists.

• Evaluate, adopt, and mentor the team on innovative technologies and processes.

• Define the technical roadmap and long-term vision for the tech art team, aligning with the needs of various disciplines.

• Integrate and review technology (both internal and external) in art workflows, focusing on the most efficient and cost-effective solutions.

• Cultivate a tech art department culture that values empowerment, self-accountability, and creative freedom.

Qualifications

• Au moins 10 ans d'expérience professionnelle dans le développement de jeux, dont un minimum de 3 ans à un poste de responsable ou de directeur(trice)

 • Connaissance approfondie des principes fondamentaux de l'informatique de synthèse, tels que la modélisation, le texturage, le shading, le rigging, l'animation, l'éclairage et le rendu

• Maîtrise des logiciels de création artistique modernes, et connaissance approfondie d'au moins un logiciel (Max/Maya, Houdini, Substance 3D, ZBrush, etc.)

• Expérience des moteurs de jeu tels qu'Unreal, Unity ou de moteurs propriétaires modernes

• Sens aigu de la qualité visuelle et jugement esthétique solide

• Maîtrise de Python, PyQt, MAXscript ou MEL pour l'écriture de scripts dans les applications DCC, la connaissance de C++/C# étant un atout pour le moteur

 • Solide compréhension des mathématiques 3D et des concepts connexes

• Bonne connaissance de la gestion des assets et du partage des meilleures pratiques

• Compétences créatives en matière de résolution de problèmes pour relever les défis techniques

• Excellentes capacités de communication pour combler le fossé entre les artistes et les ingénieurs logiciels

• Baccalauréat en informatique, en ingénierie, en arts graphiques ou dans un domaine connexe, ou une expérience équivalente

• Expérience démontrée à un poste de direction artistique technique pour un titre AAA

***

• At least 10 years of professional game development experience, including a minimum of 3 years in a lead or director position

 • In-depth knowledge of CG fundamentals such as modeling, texturing, shading, rigging, animation, lighting, and rendering

• Expertise in modern art software packages and at least one in-depth (Max/Maya, Houdini, Substance 3D, ZBrush, etc.)

• Experience with game engines such as Unreal, Unity, or modern proprietary engines

• A keen eye for visual quality and strong aesthetic judgment

• Proficiency in Python, PyQt, MAXscript or MEL for scripting in DCC applications, with C++/C# knowledge being a plus in engine

• Solid understanding of 3D math and related concepts

• Strong grasp of asset management and sharing best practices

• Creative problem-solving skills to tackle technical challenges

• Excellent communication abilities to bridge the gap between artists and software engineers

• A bachelor's degree in computer science, engineering, graphic art, or a related field, or equivalent experience

• Proven experience leading tech art for a AAA title

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Job Description

Gameloft Ukraine is looking for a talented UI Artist (Strong Middle/Senior) with a passion for creating visually appealing interfaces for mobile games. You will closely collaborate with UI/UX Designer, Game Designers & 2D Artists creating and developing unique UI visuals that enhance the player's experience.

Join our team and help create a visually stunning and immersive experience for our users.

Qualifications

• Strong professional experience in UI Art;
• Understanding of graphic design principles (composition: line, shape, proportions, combinatorics, typographic and font composition);
• Understanding of basic artistic principles (color, tone, lighting, perspective);
• Understanding of UI/UX principles (logical and functional aspects, accents, CTA);
• Creativity, ability to provide and implement original and fresh ideas;
• Flexibility (personal & professional);
• Willingness to work as a part of team (feedbacks, collaboration, deadlines);
• Passion for mobile video games.

Will be a plus:

• Professional education (Design / Fine Arts);
• Experience in UI/UX;
• Understanding of mobile games market;

Responsibilities:

• Creating visually appealing and artistic UI designs (based on provided UI/UX wireframes) that align with the game's theme and target audience.
• Collaborating with the team to develop a cohesive visual style for the game's UI;
• Creating visual design for UI layouts, including backgrounds, frames, and functional zones;
• Developing visual designs for UI elements, such as buttons, titles, lists, hints, and notifications;
• Creating UI content art, including icons, currency, and rewards.

Benefits:

• Join a leading global mobile and video games publisher and developer utilizing the state-of-art mobile technologies and devices;
• Become a part of the talented international team in a friendly, creative and dynamic environment;
• Become a true pro in the fast-growing, exciting and innovative video games industry;
• Be proud to deliver the prestigious products winning the top rankings worldwide;
• Build up your career with dynamic promotions and worldwide opportunities.

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Job Description

This is a position requiring a mix of strong economy and marketing knowledge with a passion for analytical game design and the emerging free-to-play business model.

Qualifications

• Strong sensitivity to gameplay and game design, understanding how to build needs and emotions in the context of a game;
• Strong econometrics skills;
• Statistic knowledge, able to formulate ratios and indexes specific to each game, identifying specific weaknesses and strengths in its economy design;
• Strong marketing knowledge, able to formulate adequate selling strategies to improve the financial performance;
• Understanding of client/server architecture and data collecting pipeline and mining.

Requirements:

• Graduate degree in Economics or BA, preferably specialized in Marketing or Strategic direction;
• Mastery of Excel;
• Advanced understanding of SQL;
• Deep, up-to-date knowledge of the free-to-play market, both web-based and on smartphones;
• Passion for games on all existing formats;
• Fluent written and spoken English, concise writing skills, full working proficiency Ukrainian.

Responsibilities:

• Defining the virtual products and their statistics with the development team;
• Identifying the potential sale drivers for the different product categories in the game economy, defining the key points of exposure for those drivers;
• Balancing the needs for those virtual products, their relation, life cycle, and their streams of availability;
• Regularly provide user feedback and stat/price point tuning to development team based on play-testing, both during game development and post-release;
• Analyze the evolution of the metrics you defined to spot both monetization bottlenecks and facilitators.

Benefits:

• Join a leading global mobile and video games publisher and developer utilizing the state-of-art mobile technologies and devices;
• Become a part of the talented international team in a friendly, creative and dynamic environment;
• Become a true pro in the fast-growing, exciting and innovative video games industry;
• Be proud to deliver the prestigious products winning the top rankings worldwide;
• Build up your career with dynamic promotions and world wide opportunities

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