Job Description

The Opportunity:

We, at Flywire, are looking for an experienced Sr. Software Engineer I, ideally with a background in FinTech. Your primary responsibility will be to build and maintain the platform that supports the money movement of our industry leading payment engine moving hundreds of millions everyday. 

You will be joining a team in charge of designing new functionalities and improving the current capabilities to improve speed, cost and scalability of our product. Thus, a commitment to collaborative problem solving, pragmatic design, building quality products and to convey the sensation that the product is the responsibility of all the team is essential. You will be responsible for ensuring high quality code in a team defined timeframe. 

• Write clean, high quality, testable, secure, maintainable and extendable code
• Solve items such as challenging bugs and production issues within the development environment
• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results
• Drive change and improvement in all phases of the development lifecycle
• Ensure the best possible performance, quality, and responsiveness of the applications
• Contribute to the product vision by collaborating with Product Managers and stakeholders
• Work collaboratively with teams across the globe by understanding their needs
• Help your fellow developers to continue growing their skills

Qualifications

Here’s What We’re Looking For:

• 4+ years of experience in web application development 
• Experience in designing, developing and supporting scalable, performant and reliable web applications and distributed systems
• Seasoned in techniques such TDD and BDD
• Proficient working with continuous integration and delivery (CI/CD)
• Understanding of relational databases 
• Strong understanding of object-oriented fundamentals
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Experience with user interface design.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Great understanding of the other disciplines in the cross functional team: QAs, Product and SREs
• Fluent in English, as it is the company’s working language 
• Experience in FinTech or the payment industry will be appreciated
• The ability to deliver high quality code and learn quickly
• Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and support

Technologies We Use:

• Java 
• Spring & Hibernate
• React.js 
• Javascript, HTML5, CSS3, npm, webpack
• System management: Linux, PostgreSQL, Redis, RabbitMQ, Kinesis, ElasticSearch, GIT
• Cloud platform: AWS

See more jobs at Flywire

Apply for this job

Job Description

The Opportunity:  

Flywire is looking for an experienced Client Development Leader to oversee the delivery and execution of our solution to partner institutions through scalable, efficient strategies designed to increase Flywire’s utilisation on campus.

This individual will directly manage a motivated team of regionally based Account Managers, each managing a geographically dispersed portfolio of clients, who are tasked with the continuous growth and expansion of client engagement to retain & maximise the value of these partnerships. 

Key Responsibilities:

In partnership with Client Operations, the Manager of Long Tail Client Development ensures that Account Managers (AMs) have the resources, tools and skills necessary to create successful clients. They drive and facilitate the utilisation of client configuration & performance data to understand accounts at scale, helping them realise their objectives, efficiently. Accordingly, they ensure the Regional AMs are unlocked to execute on strategies designed to increase Flywire’s effectiveness on campus. 

The Manager of Long Tail Client Development is not only the senior voice of escalation when called upon, but also proactively engages with their team to develop a mixture of data-led, targeted campaigns as well as direct engagement, in keeping with the long-tail strategy. They ensure that the Regional AMs are doing the same across their portfolios.

In partnership with Sales leadership, the Manager of Long Tail Client Development works closely with the Client Operations group to identify additional ways that Flywire can serve campus stakeholders. They coordinate their team’s activities that ensures clients, who can benefit, understand the further success that can be achieved with appropriate, additional Flywire products and services. 

In order to do so, the Manager will mentor and coach AMs to:

• Protect and grow existing accounts by executing a scalable account management strategy
• Utilise data to systematically identify new revenue opportunities through existing products
• Collaborate with Sales to close new product opportunities which further unlock an account’s potential

Additional duties of the Manager of Long Tail Client Development:

• Own the execution of client strategy, expansion, and overall health of client accounts
• Work collaboratively with Client Operations to resolve operational challenges 
• Work collaboratively with Sales and Implementations to prioritise client enhancements and maintenance requests alongside net new client projects
• Oversee the refinement and clarification of identified optimisations and potential growth opportunities
• Represent Flywire in webinars and in-person events as needed
• Coordinate the onboarding of new team members

Qualifications

Here’s What We’re Looking For:   

• Bachelor’s Degree in Business, Communications, or Marketing
• 6+ years of experience managing client/customer relationships
• CEFR minimum level of C1 in English & Spanish
• Excellent written and verbal communication skills
• Emotional intelligence and change management skills
• Be an engaging, personable & confident presenter
• Strong attention to detail, time management and organisational skills
• Excellent interpersonal, analytical and planning skills
• Problem solving and project management skills
• Be accountable, proactive & persistent. Always
• Experience in sales/account management in Higher Education Industry is preferred
• Salesforce experience is a plus

See more jobs at Flywire

Apply for this job

Job Description

The Opportunity:  

Flywire is looking for a motivated and hardworking Client Success Professional to help with the delivery and execution of our solution to partner institutions. This individual will work with Account Managers (AMs) to continuously improve and expand our client engagement to retain & maximise the value of these partnerships. 

Key Responsibilities:

A Client Success Adoption (CSA) Specialist works closely with AMs throughout a client’s lifecycle. They utilise client configuration & performance data to support Account Managers in understanding their accounts and to help realise an account’s objectives. 

Both through onboarding and post-go live phases, the CSA Specialist executes as part of wider account strategies designed to increase Flywire’s utilisation on campus. They help build strong initial product adoption and collaborate in business-as-usual to continue utilisation and overall success for each partnership. They effectively communicate with client stakeholders via engagements in-keeping with the Account Manager’s plan.

CSA Specialists have a thorough understanding of Flywire products and services. Through this and paired with in-depth account performance data, they are able to identify additional ways that Flywire can serve campus stakeholders. In partnership with the Account Management team, they assist in ensuring the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the CSA Specialist will support the Account Manager by:

• Being subject-matter-experts in, and executing on, specific activities within a key account management strategy aimed at protecting and growing existing accounts
• Creating & maintaining materials to engage with clients and help realise new revenue opportunities
• Supporting Sales & Account Management to close new product opportunities which further unlock an account’s potential

Additional duties of a CSA Specialist include:

• Working closely with the Account Management team to provide a joined-up approach to client engagement with a consistent tone
• Accelerating product adoption through impactful onboardings
• Contributing to the creation of value-add client training content
• Ensuring client users are knowledgeable & confident when using Flywire products
• Contributing to the development and creation of payer facing resources
• Working with clients to ensure their payer-facing content & payer journey are optimised
• Supporting the development and delivery of lead generating webinars
• Be an active contributor to the development of the team, providing ‘on the ground’ insight
• Supporting the onboarding of new team members

Qualifications

Here’s What We’re Looking For:   

• Bachelor’s Degree in Business, Communications, or Marketing
• 2+ years of experience in client or customer success and/or support
• CEFR minimum level of C1 in English & Spanish
• Excellent written and verbal communication skills
• Be an engaging, personable & confident presenter
• Strong attention to detail, time management and organisational skills
• Excellent interpersonal, analytical and planning skills
• Problem solving and project management skills
• The ability to work alone as well as part of a team
• Be accountable, proactive & persistent. Always
• Experience in sales/account management in Higher Education Industry is helpful
• Salesforce experience is a plus

See more jobs at Flywire

Apply for this job

Job Description

The Opportunity:

We, at Flywire, are looking for an experienced engineer to join as the Site Reliability Engineering team in North America to help drive reliability, automation and performance in our cloud-based infrastructure.

At Flywire the SRE team is responsible for the lifecycle of production systems and working across multiple levels. SRE’s are embedded in the development teams enabling and empowering them to achieve full speed on shipping reliable and operable systems. They also work at a global scale driving initiatives to achieve production excellence.

• Design, build and maintain core infrastructure pieces with a focus on availability, latency, performance, and capacity. Reduce toil and improve deployment timelines (40%)
• Be embedded on a development team, support them with daily tasks, help drive towards production excellence and advocate for best practices. (40%)
• Be part of an on-call rotation. Debug production issues across services and levels of the stack and practice incident response and blameless postmortems. (15%)
• Engage and collaborate with other disciplines in the design, deployment, operation, and optimization of services. (5%)

What’s next in our team?:

• Pushing SRE practice to the next level
• Keep fast release pace whilst keeping the environment secure
• Migrate legacy custom deployments to managed cloud provider offerings (eg: RDS)
• Keep pursuing full DevSecOps

Qualifications

Here’s What We’re Look For:

• 5+ years of experience as an SRE or similar role. Experience as a Software Engineer or Systems Engineer is also valuable.
• We are aiming to build a multidisciplinary and balanced team based on "t-shaped" individuals. As such we are looking for people comfortable with the idea of being or becoming a generalizing specialist.
• Software engineering is an important part of our work, we actively use and support many different platforms and languages. Experience with at least one programming language is needed, also experience with testing techniques such TDD or BDD will be highly valued.
• Being familiar with the container ecosystem, cloud infrastructure, build systems and CI/CD tools is key for being successful at this role.
• You will need to be comfortable taking ownership of complex systems challenges and help uncover opportunities for improvement. 
• At SRE we are enablers, we empower and encourage our fellow colleagues so you will need to have strong communication and collaboration skills, and most importantly, empathy.
• Strong preference for candidates located near our geo-clusters and hubs in the following locations: Boston, New York City, Portland, Charlotte, Chicago, Austin, Dallas, Minneapolis, Kansas City, FL, PA, RI, & TN

Bonus:

• Experience with PCI compliant infrastructure (particularly in a modern CICD environment)
• Expertise with Infrastructure as Code tooling. 

Technologies We Use:

• These are some of the technologies that we use, but we we are always learning, experimenting and open to change:
• Ruby, Bash/Shell, Java,, Kotlin, Go, Node, Python, PHP
• AWS: EC2, ECS, Lambda, Cloudwatch, SQS, RDS, Kinesis, S3, ElasticSearch, DocumentDB
• Linux, Docker, Terraform, Make, Chef, Ansible
• Gitlab, Jenkins (CI/CD)
• Sentry, Sumologic, New Relic, Grafana. OTEL (OpenTelemetry) 

See more jobs at Flywire

Apply for this job

Job Description

We, at Flywire, are seeking a Manager within our Finance team to lead our MTL reporting process. This individual will play a critical role in managing MTL reporting for the company, ensuring compliance with the financial requirements of money transmitter licenses, to include: 

• Financial Reporting and Analysis - 

  • Prepare and present accurate financial statements, reports, and analysis in support of MTL reporting requirements. 

  • Ensure timely and accurate reporting to state regulators.

  • Conduct financial analysis to support the regulated business and help guide its decision-making, including profitability analysis, cost control, and performance metrics.  

• Regulatory Compliance -- 

  • Ensure compliance with the financial requirements of state and federal money transmitter licenses, including net worth, bonding, and liquidity requirements.

  • Coordinate with compliance and legal teams to maintain up-to-date knowledge of regulatory changes and ensure ongoing compliance with money transmission regulations.

  • Prepare and submit required financial reports to regulatory bodies, including the Nationwide Multistate Licensing System (NMLS) and individual state regulators.

  • Work cross-functionally to ensure the financial health of the licensee and compliance with money transmitter license requirements.

• Budgeting, Forecasting and Cash Management --

  • Develop financial forecasts and budgets in support of MTL reporting requirements. 

  • Provide inputs into the overall company budgeting and forecasting process for MTL activities. 

  • Collaborate with the treasury team on liquidity requirements and allowable investments for MTL entities, including forecasting cash needs and optimizing cash management strategies.

  • Ensure funds are appropriately allocated to meet operational needs and money transmission regulatory requirements.

• Audit and Risk Management --

  • Coordinate with state regulators on  internal and external audits, ensuring all financial and regulatory audits are completed on time and without issue

  • Implement and maintain effective internal controls to  ensure the integrity of MTL reporting.

  • Identify and mitigate financial risks, including those related to money transmission, fraud, and compliance.

Qualifications

Here’s What We’re Looking For:

• Prior experience working in the financial services industry, at a payment company or at another state licensee, such as a lender. 
• Thorough understanding of regulatory requirements related to money transmission, including state-by-state reporting requirements.
• Prior management-level experience preferred. 
• Strong communication skills (written and oral); with proven ability to communicate effectively with state regulators.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Results orientated, with the ability to handle multiple projects simultaneously.
• Solid understanding of financial systems and MTL reporting, including report development and enhancement.
• Bachelor’s degree or directly relevant experience. 

See more jobs at Flywire

Apply for this job

Job Description

The Opportunity

• Helping to successfully process growing volume of international and domestic payments
• Verify beneficiary account details to ensure they are accurate and adhere to AML regulations and internal policies
• Working closely with payment partners and banks to identify and resolve payment issues promptly
• Identify and report processing inefficiencies and help to resolve
• Review, improve and maintain payment formatting rules to reduce payment issues
• Work closely with Compliance team to review and improve internal policies to reduce friction in the AML process 
• Communicate with payers directly via email and call to resolve issues and prevent delays

Qualifications

Here’s What We’re Looking For: 

• Undergraduate Degree along with an interest in financial services or operations
• Deadline focussed with strong organizational skills and exceptional attention to detail
• Fluent English, written and spoken, other languages are an advantage
• Possess a willingness and eagerness to learn
• Ability to work independently and drive projects to completion in a fast-paced environment
• Excellent analytical and computer skills including proficiency in Excel and other online tools (Google Apps, etc.)
• Passion for problem solving and helping customers
• Highly effective communication skills
• A positive, can-do attitude, motivated to drive ongoing, continuous improvement 
• Experience in finance, banking operations or transactional reconciliation is an advantage

See more jobs at Flywire

Apply for this job

Job Description

The Opportunity:

We, at Flywire, are seeking a Senior Analytics Engineer to join our Analytics team and further scale our data driven company.

As a Senior Analytics Engineer, you will bridge the gap between Data Engineering and Reporting to enable our end users to make the most of our data. You will handle data from all areas of the company and succeed through the following responsibilities:

• Own, manage, and further our full dbt environment and related tooling
• Manage efficient materializations of streaming data to balance efficiency and latency
• Explore and implement additional tools to support the wider Analytics team
• Productionalize complex logic and queries into “gold standard” datasets
• Provide dbt support throughout the company
• Optimize dbt models for efficiency, clarity, and scalability
• Remove and reduce technical debt and automate manual operations
• Treat data as a product and enforce testing and CI to catch errors early
• Work with and support company-wide data science/AI initiatives
• Become a subject matter expert to support all business segments
• Work with engineering and product teams to understand and model our event data
• Drive change by identifying areas for improvement while analyzing data

Qualifications

Here’s What We’re Looking For:

• Bachelor Degree in Economics, Mathematics, or Computer Science
• 5+ years of experience in an Analytics role
• Strong proficiency in SQL
• Strong proficiency with dbt
• Experience with a cloud data warehouse (BigQuery, Snowflake, Redshift)
• Experience with git and CI/CD deployments
• Experience with Python and Docker
• Experience with Elementary or Great Expectations is preferred
• Ability to communicate and follow up with internal stakeholders in a timely manner and excellent attention to detail.
• Experience with BI Tools (Looker or Preset) is a plus

Technologies We Use :

• GCP/AWS
• Fivetran/Apache Beam -> BigQuery -> dbt -> Looker/Preset
• Airflow (GCP Composer)
• Flink and Apache Beam

See more jobs at Flywire

Apply for this job

Job Description

The Opportunity:

We, at Flywire, are seeking a Senior Technical Support Engineer I. The individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting Flywire WPM, SFS, and eStore products for the clients in the UK. This role will collaborate with said Flywire product and engineering, implementation teams, and with relationship managers to act as a bridge between Technical Support and relevant teams.

• Manage and complete tickets received from customers and other departments involving Flywire WPM, SFS, and eStore product suites. Act as a first escalation point for the team members for the complex problems and queries related said products
• Effectively manage product enhancements / bug fixes with respective product and engineering teams to reduce to resolve customer and common technical support issues
• Act as a lead on incident management, projects, and collaborate with internal teams
• Responsible for working with team members and cross functional team on improving quality and throughput of the customer requests and meet SLA matrix
• Able to communicate clearly, concisely, and with confidence any complex queries with customers via email or over the phone

Qualifications

Here’s What We’re Looking For:  

• At least 4 years of experience providing engineering support to customers and  in communicating clearly and concisely with internal and external customers
• At least 4 years of experience with supporting SaaS applications
• At least 3 years of experience in customer support tools such as Zendesk or other related ticketing systems
• At least 3 years of experience in Technical Support skills, like MYSQL, UNIX, HTML, Regular Expressions, and Shell Scripting
• Required Degree: B.S. degree in a related Science & Engineering field, and having Master’s in respective field is a plus
• Deep understanding of Web applications, HTTP / SFTP protocols, PGP / GPG encryption technologies
• Highly motivated and talented troubleshooter that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions 
• Fluent in English, as it is the company’s working language 
• Detail oriented and able to multitask
• Eagerness to learn new technologies and tools

Technologies We Use:

• SQL
• Bash shell and standard linux command line
• Zendesk
• Looker
• C#, ASP.NET 8.0, Java

See more jobs at Flywire

Apply for this job

Job Description

The Opportunity:

We, at Flywire, are looking for an experienced Sr. Software Engineer I, ideally with a background in FinTech. Your primary responsibility will be to build and maintain the platform that supports the money movement of our industry leading payment engine moving hundreds of millions everyday. 

You will be joining a team in charge of designing new functionalities and improving the current capabilities to improve speed, cost and scalability of our product. Thus, a commitment to collaborative problem solving, pragmatic design, building quality products and to convey the sensation that the product is the responsibility of all the team is essential. You will be responsible for ensuring high quality code in a team defined timeframe. 

• Write clean, high quality, testable, secure, maintainable and extendable code
• Solve items such as challenging bugs and production issues within the development environment
• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results
• Drive change and improvement in all phases of the development lifecycle
• Ensure the best possible performance, quality, and responsiveness of the applications
• Contribute to the product vision by collaborating with Product Managers and stakeholders
• Work collaboratively with teams across the globe by understanding their needs
• Help your fellow developers to continue growing their skills

Qualifications

Here’s What We’re Looking For:

• 4+ years of experience in web application development 
• Experience in designing, developing and supporting scalable, performant and reliable web applications and distributed systems
• Seasoned in techniques such TDD and BDD
• Proficient working with continuous integration and delivery (CI/CD)
• Understanding of relational databases 
• Strong understanding of object-oriented fundamentals
• Great understanding of the other disciplines in the cross functional team: QAs, Product and SREs
• Fluent in English, as it is the company’s working language 
• Experience in FinTech or the payment industry will be appreciated
• The ability to deliver high quality code and learn quickly
• Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and support

Technologies We Use:

• Ruby (open to backend languages such as Java, Python)
• React
• JavaScript, HTML5, and CSS3 
• System management: Linux, MySQL, MongoDB, Redis, Sidekiq, AMQP, ElasticSearch,
• Machine Learning
• Cloud platform: AWS

Our Culture:

• We are a global company. Our engineering team is distributed across 3 continents and 4 different countries so remote work is allowed!
• Our engineering practice is shaped around concepts including Agile, Lean, and Extreme Programming. Each team has a high level of autonomy to organize themselves in the way they consider more appropriate to execute their mission.
• We actively engage in knowledge sharing by hosting internal cross-discipline events.
• We are active in contributing to open source whenever possible.
• We contribute to our local communities by hosting different events, Meetups, etc

See more jobs at Flywire

Apply for this job