Expert Institute
At Expert Institute, we believe the strongest legal advocacy starts with access to superior expert insights. It's no secret that cases across practice areas are won or lost on an expert witness. Yet many firms still depend on unreliable methods to find and consult experts - namely, stagnant online databases, colleague referrals, or an overused stable of professionals - and as a result, they compromise on their most critical case resource.
Expert Institute is hiring a Remote Customer Success Manager
Job Description
- Manage and grow a book of high value subscription accounts
- Build strong relationships and rapport with our existing attorney clients through phone calls, emails and onsite visits, serving as their primary point of contact
- Oversee client communications, track account health and work closely with Sales to prepare accounts for renewal
- Present proposals and discuss pricing with renewing accounts
- Strategically increase usage of our service within each firm and maximize retention rates
- Work closely with our Medical and Research teams to deliver exceptional client experience
- Bring passion, high energy, and a strategic mindset to help us provide superior service
- Stay up to date on the latest and most relevant legal industry news and updates
- Support other members of the CS and Sales team with tasks and projects as needed
Qualifications
- 2-6+ years of relevant sales, client relationship, or client engagement experience
- Experience at a SaaS company preferred
- Salesforce experience preferred but not required
- Strong presentation and communication skills
- Knowledge of legal industry is a plus but not required
- Ability to work autonomously and in a team setting in a fast paced startup environment
- A positive and professional disposition
- Continuous interest in learning and growth
- Some travel required
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Expert Institute is hiring a Remote Director, Mid-Market Sales
Job Description
ABOUT YOU
Expert Institute is looking for a sales professional who has experience selling to plaintiff law firms. This is a mid-to-senior level individual contributor (pure production) role that is responsible for driving new business. We have built a strong reputation in the industry as a premium service provider and offer multiple innovative products not available elsewhere. If you are motivated by building relationships within a large addressable market, strategically partnering with law firms to help drive their bottom line, and aren’t shy about making cold calls, leveraging your resources and thinking critically and creatively from the initial pitch, to the negotiation and close, this may be a great fit and growth opportunity for you and your career.
ABOUT THE POSITION
Our Mid-Market Sales Directors:
- Drive new business sales within their territory
- Sell a variety of contract lengths - both short-term transactional business (quick wins!) as well as longer-term trial and subscription contracts
- Operate within a pod team structure, working closely with dedicated BDR, Account Executive, and Customer Success representatives within the territory to deliver a seamless client experience
- Have access to a range of sales support resources to ensure selling success (e.g. sales operations, marketing campaigns, inbound leads, and the expertise of our Research, Product, and Medical teams)
Core Responsibilities:
- Deliver against your territory quota by building a strong sales pipeline
- Lead outbound sales efforts through cold-calling, email marketing, social channels, networking, virtual and in-person meetings, and participation in conferences and events
- Lead the prospect through the full sales cycle from pitch to negotiation to closing
- Mentor and provide guidance to junior sales representatives within the territory
Qualifications
YOUR BACKGROUND
- Bachelor’s Degree required
- 5-10+ years of experience in full-cycle B2B sales
- Proven success selling to plaintiff law firms
- Consistent achievement of sales quotas
- Polished business presence and strong business acumen
- Experience conducting both virtual and in-person sales meetings
- Ability to work in a fast-paced, quickly evolving environment
- Exceptional communication skills; professionally persistent; and strong skill set in cold-calling and overcoming objections
- Knowledge of Google products, and Salesforce strongly preferred
- Travel required
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Expert Institute is hiring a Remote Staff Software Engineer
Job Description
The Role
As a Staff Software Engineer on the Expert iQ development team, you’ll play a pivotal role in building and optimizing web applications that enhance the efficiency of connecting legal teams with expert witnesses. You will collaborate with cross-functional teams, designing and implementing innovative solutions that align with business objectives while ensuring a seamless user experience. You’ll be expected to contribute to both new and existing projects, develop and maintain secure APIs, and drive the adoption of infrastructure-as-code using tools like Terraform or CloudFormation. Your ability to navigate cloud platforms, optimize performance, and provide technical leadership will be crucial in tackling complex challenges. You will also play a key role in fostering a culture of continuous learning and innovation by embracing new technologies and frameworks.
Why You’ll Love This Role:
High-impact projects: Your work will directly influence our platform, helping legal professionals solve complex cases with expert data.
Innovation at its core: We foster a culture of continuous learning and creativity, encouraging you to work with the latest technologies like AI, cloud infrastructure, and more.
Collaborative environment: Be part of a cross-functional team where your voice matters and your contributions are highly valued.
Career growth: Grow your technical and leadership skills as you work on complex challenges in a fast-growing company.
Key Responsibilities
Collaborate with the engineering team to enhance web applications, system designs, and best practices.
Work with cross-functional teams to deliver innovative solutions aligned with business goals.
Participate in both existing projects and new developments, always focusing on the end user's needs.
Develop and maintain APIs for web applications, ensuring robust security and authentication.
Solve complex technical challenges, balancing requirements, design considerations, and trade-offs. You should feel comfortable with in-place re-architecture.
Embrace new technologies and frameworks, fostering a culture of innovation.
Implement infrastructure-as-code using tools like Terraform or CloudFormation.
Engage with cloud technologies and platforms to optimize performance and efficiency.
Deliver high-quality solutions, ensuring unit, integration, and end-to-end testing.
Qualifications
Qualifications
6+ years of software engineering experience.
Bachelor of Science degree (or equivalent) in computer science, engineering, or relevant field.
Demonstrates understanding and usage of software development principles [SOLID, DRY, SOC] and architectural principles.
Proficiency with fundamental front-end languages JavaScript/TypeScript [Angular, React], HTML, SCSS, CSS [Tailwind, Bootstrap], NX
Proficiency with server-side languages and frameworks such as NodeJS/Express [NestJS, NextJS] Python [Flask, Django], C# / Java [Spring Boot]
Hands-on experience with SQL [Postgres], NoSQL databases, and domain modeling.
Hands-on experience developing RESTful APIs and an interest in API design, microservices, and event-driven architectures.
Proficiency with Git and Bitbucket/Github workflows.
Familiarity with cloud platforms like AWS, Azure, or GCP.
Knowledge of infrastructure-as-code tools (Terraform, CloudFormation) and DevOps practices.
Familiarity with authentication standards like OAuth, SAML, or OIDC is a plus.
Bonus: Experience integrating with AI services like Gemini and ChatGPT.
Ability to explain complex business and technical concepts to all audiences.
Why Join Expert Institute?
This is a unique opportunity to join a talented team that is punching above its weight in a novel and growing niche. At Expert Institute, you will be part of an innovative environment that values creativity and impact. You will play a pivotal role in our journey to become a leading legal technology provider.
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Expert Institute is hiring a Remote Software Engineer
Job Description
The Role
As a Software Engineer on the Data Central team, you will have the opportunity to work closely with all the members of the content engineering team and the content research teams, to advance the automation of content curation and collection, and build a content delivery platform initially using API solutions to enable delivery of expert data to Expert Institute’s clients.
Why You’ll Love This Role:
High-impact projects: Your work will directly influence our platform, helping legal professionals solve complex cases with expert data.
Innovation at its core: We foster a culture of continuous learning and creativity, encouraging you to work with the latest technologies like AI, cloud infrastructure, and more.
Collaborative environment: Be part of a cross-functional team where your voice matters and your contributions are highly valued.
Career growth: Grow your technical and leadership skills as you work on complex challenges in a fast-growing company.
Key Responsibilities
Collaborate with the engineering team to contribute to improving system, database designs, and best practices.
Work with cross-functional teams to deliver innovative solutions that align with business objectives.
Participate in both existing projects and new developments, always keeping the end user’s needs in mind.
Support the development and maintenance of APIs for web applications, focusing on ensuring robust security and authentication.
Assist in solving complex technical challenges by understanding requirements, designs, and trade-offs.
Learn and work with new technologies and frameworks, helping foster a culture of innovation.
Actively contribute to implementing infrastructure-as-code using tools such as Terraform or CloudFormation.
Stay engaged with cloud technologies, platforms, and tools, contributing to optimizing performance and efficiency.
Develop quality solutions, understanding the importance of unit, integration, and end-to-end testing.
Qualifications
Qualifications
2+ years of software engineering experience.
Bachelor of Science degree (or equivalent) in computer science, engineering, or relevant field.
Understanding of object-oriented programming concepts with SOLID principles and experience working in either Javascript/Node.js/Python programming languages.
Hands-on experience with SQL, NoSQL databases, and domain modeling.
Hands-on experience developing RESTful APIs and an interest in API design, microservices, and event-driven architectures.
Proficiency with Git and Bitbucket/Github workflows.
Familiarity with cloud platforms like AWS, Azure, or GCP.
Knowledge of infrastructure-as-code tools (Terraform, CloudFormation) and DevOps practices.
Familiarity with authentication standards like OAuth, SAML, or OIDC is a plus.
Bonus: Experience integrating with AI services like Gemini and ChatGPT.
Ability to explain complex business and technical concepts to all audiences.
Why Join Expert Institute?
This is a unique opportunity to join a talented team that is punching above its weight in a novel and growing niche. At Expert Institute, you will be part of an innovative environment that values creativity and impact. You will play a pivotal role in our journey to become a leading legal technology provider.
See more jobs at Expert Institute