Job Description

Dragonboats’s sales team is growing, and we’re seeking a passionate and entrepreneurial Account Executive to help the company scale. The ideal candidate will have a proven track record of success selling complex SaaS solutions to mid-market and enterprise organizations and will have experience navigating organizations with multiple buyers.

You’ll bring credibility and relationships to bear as you expand trials and build a pipeline. Working with technical counterparts and directly with the leadership team, you’ll be central in building the company and its function, fostering a customer-centric culture that will drive the company into its next stage of growth.

Responsibilities:

• Build and maintain strong relationships with key decision makers and influencers, including chief product officers, VPs of product management, program managers, agile transformation teams, or related technical buyers.

• Prospect into medium to large-sized companies while managing an efficient sales process

• Conduct strategic conversations with executives and technical stakeholders to understand their business challenges and recommend solutions that meet their specific needs.

• Navigate complex organizations to get to the right people and help them build a business case. 

• Extra points for experience selling an unknown product in a new category in which buyers are used to known products in known categories. 

• Collaborate with cross-functional teams, including marketing, product, and customer success, to drive growth and achieve common goals.

• Stay current on industry trends and market dynamics, and share insights with the broader sales and product teams.

Qualifications

*If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box—we’re looking for candidates who are particularly strong in a few areas and have some interest and capabilities in others.*

• 3+ Years in a closing Role (mix of mid-market and enterprise)

• SaaS sales experience, with a proven track record of closing five and six-figure deals while exceeding sales targets.

• Strong understanding of the product development and delivery process and experience selling to product management, product operations and transformation teams.

• Excellent communication, negotiation, and interpersonal skills.

• Ability to work independently and as part of a team, with a strong sense of urgency and drive.

• Bachelor's degree or equivalent experience.

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Job Description

We are hiring a Product Solution Manager as part of the Dragonboat Product team with a focus to educate, demo, onboard and guide Dragonboat product adoption for customers to achieve value quickly and incrementally.

This is a cross functional role and partners very closely with the customer success team, sales team and other revenue teams.

Responsibilities

• Demo and guide customers on how to set up, configure and use Dragonboat products throughout their product operating model to achieve value, supporting sales, CSM / relationship manager

• As needed, effectively guide our customers on best practices around product operations, product portfolio management, OKRs and change management to speed up adoption and customer time to value. This may be done per customer or in webinar, community format

• As part of the product team, monitor the success of onboarding and adoption to strategize adoption (Customer Engagement) roadmaps that maximize overall outcomes

• As part of the product team, working with sales, success and support to strategize and prioritize feature enhancements. 

• Drive continuous process improvement for efficiency and quality of product onboarding, adoption and general product operating process.

Qualifications

• 5+ year of experience in product management, product operations, program management or similar areas. 

• Strong experience in Product portfolio management, product ops, change management

• Strong experience in agile product program management, PDLC

• Client management/ consulting/ customer facing experience

• Proficient knowledge of common task tools, e.g. Jira, Azure Dev ops, Rally, etc. 

• Effectively communication and presentation skills at both exec level and team level

• Excellent time management and being able to handle multiple deadlines simultaneously

• Outcome focused approach in planning/ prioritizing work

• Adaptable, thrive in fast paced environment

• Team player, curious learner, proactive 

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Job Description

What You'll Do

• Manage all post-onboarding activities for Dragonboat’s mid-market and enterprise customers through strong relationship-building, product knowledge, planning, and execution

• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs

• Demonstrate ability to understand the customers’ needs, develop and establish new business relationships, and provide thought leadership to influence and build trust at different customer levels, including senior/executive management,

• Own and drive Enterprise revenue expansion by identifying product adoption and upsell opportunities throughout the customer lifecycle 

• Conduct Executive Business Reviews (EBRs) to assess progress against goals, assess opportunities for improvement, assess the impact of Dragonboat on team productivity

• Devise action plans to improve retention  with periodic “health checks” to optimize customers’ product usage

• Work closely with Product, and Customer Support on the identification and tracking of product improvement requests, troubleshooting, and bugs

• Become a passionate customer advocate and Dragonboat product expert to better serve our enterprise customers by adopting industry-leading Product Operating Model (POM) processes.

Qualifications

Who You Are

• Bachelor’s degree is required

• 6+ years of customer advocacy and engagement experience in customer success, account management, or post-sales relationship management

• 4+ years in a B2B SaaS environment

• ​​3+ years of experience managing customer renewals and upsells for Fortune 1000 companies

• Experience managing large enterprise accounts 

• Strong communication skills and technical aptitude

• Familiarity with Salesforce, Zendesk, Jira, ADO, and other Software-as-a-Service

• Excellent organization, project management, and time management skills

• Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation

• Enjoys working closely with customers to ensure complete satisfaction

• A self-starter who takes the initiative to get things done

Nice to haves:

• Knowledge of product management, project management, and workflow tools (Atlassian suite, ProductBoard, Aha) and processes (Agile, Quarterly planning, Portfolio Management)

• Product management, product operations, or Agile Practice Advisor experiences

• Business analytics, Financial analysis

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