As a frontend developer, you will help build new features and functionality to existing projects as well as work on greenfield projects. You'll contribute in the full software development lifecycle including refinement, development, testing and deployment.

You'll be joining a small team where your specific experience will have great impact. Most apps are opensource and you will have a lot of autonomy over your own work.

Deskpro is a small company, and that means you will sometimes be expected to dip in and out of various roles as needs arise. You will learn a lot through the varied work, and you will get satisfaction in shipping software that gets used by thousands.

What are apps?

"Apps" are self-contained mini Javascript applications that live inside of the main Deskpro application. Just like your browser has browser extensions, Deskpro has "apps". We build and provide an SDK that developers (including ourselves) use to build these apps, similar to how a browser provides.

Your job as an apps developer will be to help build new apps to add to our catalogue, as well as to maintain and improve the overall SDK and platform that the apps themselves run on.

Technology we use and where we're going

Most of our apps are open source, built with React and Typescript, and use eslint and jest for code quality and testing.

If you're also interested in the backends, here's some other tech we use: PHP, NodeJS, Docker, Elastic, Redis, and all the services offered by AWS.

We're big fans of using the right tool for the job!

Why should you be interested?

• You'll get to use and learn about many different products, APIs and technologies. Deskpro is the central hub for a lot of companies, and we like integrating with them.
• You'll get to work with real customers and get a peek into how other businesses operate their businesses.
• You'll get to try out new technology. We are constantly updating our stack and are always on the lookout for tools that will help us be more productive.

Examples of projects we've been working on lately

• Apps - We maintain 60+ integrations (not all are public), and we’re looking to create more as well as improve the existing
• App-SDK - Developers outside of Deskpro also make apps and we want to make it as easy as possible for them to build their own app
• Deskpro UI - A shared UI library used internally by Deskpro but also externally to give a consistent and excellent user experience

• Solid experience building high quality web apps with React and Typescript (with unit tests, Internationalisation, optimisation).
• Experience with JavaScript/Typescript and the JavaScript/Typescript ecosystem. For example, you know how to bootstrap a new product or library (our app template uses Vite).
• You should be a fast learner. We often venture into unknown territory so you should be a Google/ChatGPT-fu master and have experience-driven intuition.
• You should have a strong understanding of software architecture with opinions on "the right way" to do things.
• You’ll have a good understanding of GraphQL and Rest APIs - we work with lots of 3rd parties which has a variety of API standards.
• You should be a "do-er". You will have a lot of autonomy over your own work, and you will be expected to work with the team to make sure your projects get shipped.
• You work well with others and enjoy sharing your knowledge and leading by example.
• You should love the colour green. We're putting a big focus on delivering well-tested and super solid software!

• Competitive Salary
• Flexible working hours.
• Employee equity scheme.
• Varied work. Both in terms of what product features you will be working on, but you'll also have the opportunity to immerse yourself in other aspects of the company such as product planning, customer support, etc.
• A mixture of autonomy over your own work and real responsibilities to the team and business.
• Your choice of equipment (most of our devs like Macbook's with two 4k monitors but a Framework laptop with Windows or Linux is always available).
• We encourage self-improvement: Company-sponsored server/hosting for your side projects; books; conferences; courses. Just ask!.
• 2 minute walk from shops, restaurants, pubs and gyms.
• Lovely new offices, BBQs in the summer, Monday team breakfasts and Friday lunches. Unlimited coffee, tea, soft drinks and snacks with beers for Friday afternoon.
• BUPA Private Healthcare & Cash Scheme, Pension Scheme, Bike Storage, Season ticket loans, Reduced gym membership.

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Deskpro is award winning helpdesk software that helps to bring better online customer service to millions of people.

Our helpdesk software platform allows organisations to consolidate all of their customer support channels (email, phone, live chat, social) into one place. Giving them the software tools needed to provide incredible customer support.

What will you be doing?

Deskpro has two different deployment models that present unique challenges for our DevOps engineers. We run Deskpro in the Cloud as a SaaS product running on AWS, but we also ship Deskpro to customers on-premise that run the software on their own servers using docker.

Your job will encompass multiple parts of the business, everything from CI/CD setups and supporting developers, to maintaining and improving our Saas platform, to improving our on-premise products. There is a variety to this role that'll make certain you'll never get bored and your skills will always be improving.

Here are some real-life examples of tasks you'll help with:

• Improving our CI/CD processes such as improving performance
• Working with developers to improve DX for them, such as building tooling to enable engineers to work more effectively.
• Improving and maintaining our AWS infrastructure. We have lots of ideas for improving performance, scalability, and cost effectiveness.
• Helping us plan and deploy new technology.
• Building new tools for our on-premise customers, or working with customers to create stable on-premise solutions.
• Helping troubleshoot and debug production systems.

• Experience deploying containers to production on "bare metal" servers as well as Cloud providers.
• Strong experience with AWS and running containers in AWS using ECS.
• Experience with a IaC tool such as Terraform.
• Experience implementing Gitops flows and creating scalable CI/CD workflows on Github
• Experience running Linux-based servers (i.e. non-AWS environments).
• Experience with common internet protocols and technologies such as HTTP, email (SMTP, POP3, IMAP, Exchange), SAML, LDAP, etc. Deskpro is a web app that integrates with many standard protocols.
• Bonus: Experience running MySQL in production is a bonus. Deskpro uses MySQL very heavily.
• Bonus: Experience with Kubernetes in production is a bonus. Some of our customers use K8S and we want to implement better tooling and processes to support them.

You're a good fit for the role if:

• You have an earnest interest in delivering a great product to customers!
• You have excellent written and verbal communication skills. We're big believers in "writing stuff up", everything from dev docs to RFC's. You need to know your audience and communicate clearly.
• You enjoy solving problems yourself and like working in a "get stuff done" environment. You'll be working in a small autonomous team and won't be micro-managed; we trust you to work on the things that matter most.
• You should be a fast learner and Google-fu master. We often venture into unknown territory so you should be excited to dive deep into new technology.
• You should have opinions on "the right way" to do things, but not be married to them.
• You work well with others and enjoy sharing your knowledge and leading by example.

Competitive Salary + share options

• Benefits package, including 401k and healthcare benefits
• A change to be truly invested in a growing software company, with generous share options.
• A mixture of autonomy over your role and real responsibilities to the team and business.

For more information, you can visit our Careers page.

No recruiters or agencies please.

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About Deskpro
Deskpro is a leading provider of helpdesk software, offering an omnichannel customer support platform that empowers businesses to manage their customer communications efficiently. With a robust set of tools, Deskpro helps organizations deliver exceptional support experiences across multiple channels, including email, chat, voice, and social media. Our platform is highly customizable and integrates seamlessly with various third-party applications, making it the preferred choice for support teams worldwide.

Role Overview
We are seeking an experienced Partner Sales Executive to join our growing team in London. This role will focus on building and expanding Deskpro's partner program to drive sales growth through strategic relationships. The Partner Sales Executive will play a crucial part in identifying, developing, and nurturing relationships with partners and resellers to extend Deskpro’s market reach. This role reports directly to the VP of Sales.

Why Deskpro?
At Deskpro, we are committed to fostering an inclusive and innovative work environment. Located in the vibrant town of Wimbledon, we offer a hybrid work schedule (3 days in-office) to give our team the flexibility to thrive. Join us and contribute to transforming the future of customer support technology.

Key Responsibilities

• Develop and execute a comprehensive partner program strategy to drive new business opportunities and revenue growth.
• Identify and build relationships with key partners, resellers, and technology providers within the SaaS ecosystem.
• Collaborate with the marketing and sales teams to create joint go-to-market plans with partners.
• Train and enable partners to effectively position and sell Deskpro’s platform.
• Track partner performance, providing necessary support to achieve mutually beneficial objectives.
• Lead business development efforts, identifying new markets and partnership opportunities to accelerate growth.
• Report regularly to the VP of Sales on partnership growth metrics and initiatives.

Required Experience & Qualifications

• Proven experience in building and managing a SaaS partner program, with a strong track record of driving sales through partnerships.
• 5+ years of sales, business development, or partner management experience in a SaaS environment.
• Strong understanding of the SaaS sales cycle, particularly in building partnerships that lead to revenue growth.
• Excellent relationship-building, negotiation, and communication skills.
• Ability to work in a fast-paced, hybrid environment with a collaborative mindset.
• Results-oriented with the ability to manage multiple projects and partners simultaneously.

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Deskpro, a leading provider of help desk software, is seeking a Security and Compliance Manager to join our team. As a Security and Compliance Manager at Deskpro, you will be responsible for ensuring the security and compliance of our software and systems, as well as implementing and enforcing policies and procedures to safeguard sensitive data.

We take security seriously, and we work with many enterprise and government clients. In this role, you will have the opportunity to make an impact and contribute to the continued success of Deskpro as a trusted provider of secure help desk solutions.

Responsibilities:

• Manage all existing security and compliance security policies, practices, procedures and systems
• Where required, develop and implement additional security policies, practices and procedures
• Ensure compliance with relevant industry standards and regulations
• Monitor and assess potential security risks and vulnerabilities
• Design and implement security controls, including authentication, encryption, and access controls
• Perform regular security audits and vulnerability assessments
• Engage with customers and prospects regarding custom security and compliance requests
• Conduct security incident response and investigations
• Educate and train employees on security best practices
• Maintain awareness of emerging security threats and solutions
• Collaborate with cross-functional teams to implement security measures
• Stay up-to-date with industry trends and best practices in security and compliance

• Proven experience in a similar role, with a focus on security and compliance
• Deep knowledge of relevant industry standards and regulations (e.g., SOC 2, ISO 27001, GDPR, HIPAA)
• Strong understanding of security principles, technologies, and best practices
• Experience in developing and implementing security policies and procedures
• Familiarity with security tools and technologies, such as intrusion detection systems, firewalls, and data encryption
• Ability to assess and mitigate security risks
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment
• Attention to detail and strong analytical skills
• Relevant certifications (e.g., CISSP, CISM, CRISC) are a plus

Competitive benefits package including stock options. Specifics will be dependent on location (either London, UK or Austin, TX, USA).

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