Dandelion Nutrition is hiring a Remote Front Office Receptionist

Job Description

Duties & Responsibilities:

Answering phone and promptly responding to voicemails, text messages, and emails
- Speak knowledgeably about the services we offer, our clinicians’ specialties, appointments, and basic billing-related topics
- Deal with client concerns in a compassionate manner that upholds the values of Dandelion Nutrition
Manage client scheduling, ensuring clients are matched with an appropriate clinician and that we have all necessary forms and information prior to their appointment
Process incoming faxes and reach out to new referrals
Develop/adjust systems and procedures as needed
Other duties as assigned

This role requires...

Excellent customer service skills
Extremely detail oriented
Compassionate yet tenacious
Able to think on your feet, troubleshoot, and adapt to unique circumstances
Able to work well both independently and as part of a team
Tech savvy, a quick learner, and able to take direction and operate from an established framework
Flexible, responsible and highly organized
Outstanding interpersonal and critical thinking skills that will enable you to work effectively with clients from diverse backgrounds
Skilled with Google Workspace applications, including Mail, Calendar, Drive, Docs/Sheets, and Meet

Must live in Washington State
Because the position is remote, you must have a dedicated, private workspace and a reliable high speed internet connection
Previous customer service and administrative experience are necessary
Previous experience in a medical office or private practice is strongly preferred
Previous experience with insurance billing is preferred (familiar with checking eligibility, understanding different types of plans, looking up and interpreting benefits, etc.)