Academic Programs International is hiring a Remote Program Manager, Customized Programs

Job Description

**API doesn't sponsor work visas**

The Program Manager, Customized Programs, will manage a portfolio of customized, faculty-led and experiential study abroad programs for US colleges, universities and partner institutions, from development and negotiation, through implementation. Program Manager is also responsible for growing and sustaining professional relationships among university faculty and study abroad staff, while proactively seeking out new customized program development opportunities. On a day-to-day basis, Program Manager will:

• Manage a portfolio of customized, faculty-led and experiential programs.
• Proactively seek out new customized program development opportunities.
• Gather specific details and requirements for requested programs.
• Collaborate with international staff and partner organizations to develop comprehensive itineraries and budgets for programs.
• Prepare and present detailed program proposals and contracts for university partners.
• Oversee the program pre-departure process to prepare international staff, enrollment staff and faculty for program implementation.
• Analyze post-program evaluation summaries, recommend improvements on future programs and initiate renewal of next year's programs.

Qualifications

KEY QUALIFICATIONS: 

• Bachelor’s degree from accredited college or university.
• Previous participation in a study/work/intern/volunteer abroad program (highly desirable).
• Experience developing and sustaining professional relationships across diverse groups of people.
• Experience in account management, sales or similar position managing multiple clients/customers, programs, projects, etc.
• Previous experience working in higher ed, international education, student  advising, or assisting faculty and their staff preferred 

KNOWLEDGE, SKILLS & ABILITIES: 

• Proficiency in Microsoft Office and Google Suite (particularly Excel and Sheets).
• Working knowledge of Salesforce (or similar CRM).
• Ability to manage multiple responsibilities simultaneously, while meeting established deadlines (critical).
• Excellent time management and organizational skills, with consistent and attentive follow-through; must have an eye for detail while juggling other projects, deadlines and distractions.
• Effective relationship-building and interpersonal skills.
• Strong communication skills, including the ability to write and speak professionally, respectfully and clearly with people from around the world; must be able to communicate expectations across diverse groups of people in a clear and professional manner.

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